2 Viking Ocean Viking Sea Cruise Reviews for Repositioning Cruises to Mediterranean

My husband and I chose this cruise as we love the Viking River cruises. The ship is beautiful, well appointed and easy to navigate. Well done!!! We enjoyed the game tables that helped pass time at our at sea day. We found that ... Read More
My husband and I chose this cruise as we love the Viking River cruises. The ship is beautiful, well appointed and easy to navigate. Well done!!! We enjoyed the game tables that helped pass time at our at sea day. We found that the ship's restaurant and Chef's Table staff are still learning the art of serving and customer service. Rather being served all at once at a large table, some waited for over 5 minutes for everyone to get their meal while our food got cold waiting for everyone to begin. Some staff offered many excuses rather than taking decisive action. The Restaurant was soooo loud it was like we were having a shouting match to hear. We found Manfredi's staff the best on the ship, very efficient and pleasant. We don't normally like buffet dining but we chose the World Cafe several evenings because it was quiet and the wait staff very friendly, attentive and accommodating. The food prepared on the Aft Terrace was always cold because of the weather. Perhaps, close it if temperatures do not permit a pleasant experience. Breakfast Room Service was always great and timely. We were anxious to feel the same "Valued Customer" feelings as we had onboard your River Cruises.Unfortunately, the sequence for booking excursions was extremely disappointing. If we didn't pay the higher stateroom cost, we got locked out of some of the optional excursions which forced us to find a private Tour Guide. It made us feel less than Valued Customers. We found out the Algiers Casbah excursion only had 60 seats. This is not very equitable for the other 800 passengers. Read Less
Sail Date February 2017
A week before departing for our cruise a bomb went off targeting tourists in Istanbul, our port of embarkation. Following the incident Viking notified us of a change in itinerary, that we would not be staying overnight in Istanbul but ... Read More
A week before departing for our cruise a bomb went off targeting tourists in Istanbul, our port of embarkation. Following the incident Viking notified us of a change in itinerary, that we would not be staying overnight in Istanbul but would instead be sailing that evening to Canakkale (Troy). After we cleared customs at the Istanbul airport, Viking staff were at hand the moment we exited and immediately guided us to our coach. There were only six of us but they did not wait to fill up the coach which usually seats between 30 to 40 passengers and quickly whisked us away. A few months later after we returned from a fantastic trip, we heard on the news that a bomb went off at the Istanbul airport. It goes to show that Viking was extremely vigilant about getting their guests out of harms way by taking the extra precautionary measures to ensuring their safety. Once on board the Viking Sea, the ship, our stateroom, the ambience, the food and shore excursions were exceptional. Viking has set its bar high so why would we expect anything less than what is being advertised. Viking's values and how the staff work with their guests and with each other are some of the elements that distinguish them as a company and form the bedrock where Viking's reputation and business sit upon. Their competitors can attempt to copy and undertake work in a similar fashion, but they may not come close to copying their values and the Viking culture. We have been on their river cruise and experienced their ocean cruise, they excel in both lines. Our next cruise is to the West Indies in December on Viking Star and we are eagerly looking forward to having another phenomenal time. Read Less
Sail Date April 2016
Viking Sea Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.6
Entertainment 3.5 4.2
Public Rooms 5.0 4.9
Fitness Recreation 4.5 4.4
Family 1.0 4.4
Shore Excursion 4.0 4.2
Enrichment 4.0 4.4
Service 5.0 4.8
Value For Money 5.0 4.4

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