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2 Helpful Votes
Sail Date: October 2017
Decided to try Viking again after a great experience with Viking last year on their Baltic Homelands cruise. This time we were a bit disappointed. Air travel was messed up. We were notified of a return flight itinerary change mid way ... Read More
Decided to try Viking again after a great experience with Viking last year on their Baltic Homelands cruise. This time we were a bit disappointed. Air travel was messed up. We were notified of a return flight itinerary change mid way through our cruise.This was because of Viking's misunderstanding of customs requirements in NY. The change delayed our departure and resulted in an additional 5 hours of layover time. We arrived at JFK at 9:00am and landed in Ft. Myers at 10:00pm...that's 13 hours! Just awful considering that the flights were on time. And because of the late change our seats had to be assigned at the gate so we received the last seats available in the last row next to the galley and restrooms. Tours were good but at one port not enough guides showed up so Viking gave us all a $20 refund. Our stop in Charlottown was canceled and replaced by a stop in Gaspe. We were told this was because of Canadian regulations limiting ship speeds to 10 knots in the St. Lawrence in order to protect the wales. Charlottown was supposed to be a highlight, Gaspe was not. Entertainment was excellent. Food was very good but food service was below average on most occasions. We tried sitting in different sections but the results were the same. We found the World Café a better dining option frankly because we could serve ourselves. We invited friends to join us on this cruise and received a $200 referral reward...very nice except for the fact that we have to use it on the next cruise...not the one we just took! Gee thanks! Given the experience, I'm not sure about the next cruise. Viking has been adding a ship a year for the past four years so their business has quadrupled in four years. That's very fast growth...maybe too fast... Read Less
Viking Cruises, Community Team has responded
Dear imbeinghonest, We’re delighted to learn that, based on your past experience as our guest, you decided to join us for this voyage. While it’s encouraging to hear that aspects of this journey were enjoyable, we regret to discover that there were also some disappointments. As feedback helps us continually improve the product we offer, we appreciate this review and the opportunity it affords us to further address your concerns. Should you be interested, we invite you to contact us at TellUs@vikingcruises.com, where we can engage in a conversation about your experience. We hope to hear from you through that outlet, imbeinghonest, and look forward to the chance to regain your trust and enthusiasm. Kind regards, Viking Cruises
2 Helpful Votes
Sail Date: October 2017
Eastern Canada and the St. Lawrence has been on my list for several years. I chose this cruise because of the itinerary and my desire to experience Viking Ocean cruising. I cannot fault Viking that the itinerary had to be changed and ... Read More
Eastern Canada and the St. Lawrence has been on my list for several years. I chose this cruise because of the itinerary and my desire to experience Viking Ocean cruising. I cannot fault Viking that the itinerary had to be changed and Prince Edward Island was eliminated. What I do find disappointing was that what I thought would be quite a luxurious experience turned out to be very average. While the ship is beautiful with its minimalistic styling and decor, there is nothing outstanding to report in terms of service, food, or overall ambience. The stateroom seemed smaller than those I have had on other more average lines, the food was not anything superior....the World Cafe has limited selections and the main dining room is very LOUD. Manfredi's was a big disappointment and the Chef's Table, while nice in theory, doesn't quite deliver. This experience has made me very hesitant to take another Viking Ocean cruise or to try one of the other "luxury" lines. Other than having fewer passengers, there is nothing to write home about! Read Less
3 Helpful Votes
Sail Date: October 2017
Viking Ocean cruises sounded like the right size for us and the ship was nearly new. It was more expensive than some similar lines but the design looked perfect so we booked. The ship is very Scandinavian in design and emphasises the ... Read More
Viking Ocean cruises sounded like the right size for us and the ship was nearly new. It was more expensive than some similar lines but the design looked perfect so we booked. The ship is very Scandinavian in design and emphasises the Viking connection. Whilst the design is clean and functional, it tends toward bland at times. There is massive communal seating in various locations, however, seating at dinner was at a premium. I suspect this was because the ship was fully occupied due, in part, to many cruisers having received a promotional offer from a previous Viking River cruise. Their age profile was towards the upper end. Entertainment was limited and repetitious: we'd had better on smaller ships and had expected more. The entertainment staff, at no additional expense, could have done more during the day. Food in the restaurant was hit and miss. A disappointment as each evening began with us wondering what the meal would be like. ( I suspect this may have been due to the ship being full and the chefs not having got into their swing.) Overall: enjoyable but due to the Scandinavian decor (the Restaurant felt a bit like a coffee shop) we just felt that some warmth was lacking. I'm sure Viking will be reviewing its offering and with a few improvements the cruise could be wonderful. Read Less
Sail Date: October 2017
We wanted to give Viking Ocean cruises a try, after sailing with them previously on 6 or 7 river cruises. We've been sailing Viking for about 15 years. On our last river cruise (about 6 months ago), we were disappointed; the quality just ... Read More
We wanted to give Viking Ocean cruises a try, after sailing with them previously on 6 or 7 river cruises. We've been sailing Viking for about 15 years. On our last river cruise (about 6 months ago), we were disappointed; the quality just wasn't the same as it had been previously. We've also sailed on Azamara (we love Azamara!), Princess, Oceania, Norwegian, and Royal Caribbean. On the "plus" side, the Viking Sea is beautiful! Our stateroom was comfy, well appointed, and had tons of storage space - even in the bathroom! Our cabin steward, Tedhi, was fantastic! The ship has a thermal spa which was a wonderful amenity that we used. We also liked the Torshavn lounge, which is a small nightclub, and thought that Jenifer and Vince were terrific performers. There were lots of nice spaces throughout the ship to relax and "hang out." Like its river cruises, the Viking Sea had included excursions at each port. That was one of the things that appealed to use when we looked at this cruise. However, except for the "hop-on, hop-off" bus in Halifax, the other included excursions were a disappointment. In Boston, the tour guides for the included excursion were a "no show" and the bus drivers had to give the tours based upon their own knowledge of the areas we drove through. We took only one optional excursion, a hike at a national park in Gaspe, and that was good. Gaspe was a last minute change in the itinerary (it had been Charlottetown, PEI). There wasn't much to see in Gaspe, and if Viking had to alter the itinerary, a better option would have been to spend more time in Quebec City or Halifax (both lovely stops). The timing of the port stops was also less than ideal; we had barely a day in Quebec City and Halifax; too much time in Boston (almost 2 days), and only 1/2 day in NYC. Dining was the real disappointment for me, both the food and the service. Many servers were young and inexperienced, even mispronouncing the names of the dishes. The Chef's Table specialty restaurant had some interesting meals, but Manfredi's (the other specialty restaurant) was very mediocre. Service wasn't any better at the specialty restaurants. During sea days especially, all the dining areas got very crowded, with waits for a table. I also found the fitness center to be too small for the number of passengers on the ship (900). It was much smaller than the fitness centers on the 600 passenger cruise ships (e.g. Azamara Quest). Although my husband and I, and the couple we were traveling with, are in our 60s, the vast majority of passengers looked to be in their 70s and 80s. There were relatively few passengers in our age group (or younger). There were no children on this cruise. Embarkation and disembarkation went smoothly, although I still don't understand why Viking made us depart at 6:30am for a 11:55am flight when the drive to the airport took about 45 minutes - during NYC rush hour?! Read Less
1 Helpful Vote
Sail Date: October 2017
The ship was wonderful. No casino (which is wasted on us anyway) so more room for bars and entertainment. The crew was great. Bartenders were a riot. Room (Penthouse Veranda) was perfect size and well laid out. With only two specialty ... Read More
The ship was wonderful. No casino (which is wasted on us anyway) so more room for bars and entertainment. The crew was great. Bartenders were a riot. Room (Penthouse Veranda) was perfect size and well laid out. With only two specialty restaurants we think the Chef’s Table should be changed to a non-fixed menu. Only leaves one specialty restaurant if someone in your party doesn’t like what’s on the fixed menu. Food was pretty good overall but not as good as other lines we’ve sailed on. Overall we were happy enough with our first Viking cruise that we booked another for next July. The pool area was very comfortable and servers were always coming by asking for any drink orders. We went on ship excursions exclusively on this cruise and they were all very nice except for a major snafu in Boston when the contracted tour company’s guides failed to show causing most of the excursions(luckily not ours) to proceed with just the bus driver for commentary. All in all a very good first impression especially with the ship and the crew. Read Less
1 Helpful Vote
Sail Date: October 2017
Beautiful ship, high tech throughout. Food was good and staff was excellent. The waiters (and bar waiters) use small Ipad touch devices to take orders - making the service exceptionally fast and accurate. Our bathroom was an oven - ... Read More
Beautiful ship, high tech throughout. Food was good and staff was excellent. The waiters (and bar waiters) use small Ipad touch devices to take orders - making the service exceptionally fast and accurate. Our bathroom was an oven - with a heated floor, heated mirror and heated towel bar (we had a Penthouse Jr. Suite). It took two days to get the towel bar turned off (it was so hot you could burn your hands if you touched it). My husband and I were passengers on the October 1-13 Viking Sea voyage from Montreal to New York City (suite #6018). We are frequent cruisers (68 other cruises) and this was our first Viking cruise and found the ship to both beautiful and comfortable and the staff to be friendly and accommodating. We enjoyed the string trio, guitarist, pianist and all of the comfortable seating throughout the ship. We booked 3 future Viking cruises while on-board this one Read Less
Sail Date: October 2017
We've taken 3 Viking River cruises and really loved the smaller number of passengers, and educational-oriented programming. On this, our first Viking Ocean experience, the accommodations are what we expected (great), but the on-board ... Read More
We've taken 3 Viking River cruises and really loved the smaller number of passengers, and educational-oriented programming. On this, our first Viking Ocean experience, the accommodations are what we expected (great), but the on-board experience delves into that kitchy "Las Vegas" show category. I like a good party, but the onboard entertainment was weak. Average age of cruisers on this trip is about 80 (no joke - it's a no-minors cruise). We were left with not much in common with people our parent's age. Due to Canadian speed limits, we had to substitute for the promised port in PEI, which was disappointing. All in all, this was a pleasant, but not outstanding trip. We found it to be too many at-sea days (though the on-board health club was very nice for working off the meals we were eating), with ports of call that did not have enough to do for an active cruiser. Read Less
Viking Sea Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.6
Entertainment 3.5 4.2
Public Rooms 5.0 4.9
Fitness Recreation 4.5 4.4
Family 1.0 4.4
Shore Excursion 4.0 4.3
Enrichment 4.0 4.4
Service 5.0 4.8
Value For Money 5.0 4.5

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