the overall experience was really disappointing. I felt that Viking skimped on alot of small but very important items. First off, the buffet when we arrived on the ship was sparce, not many selections. However, the check in could not have been more efficient.
We have been on close to 10 cruises so far and I would rate Viking at the lowest end of the cruises. Staff was great but there was ...
I was shocked when many of the people cruising were coughing and staying in their staterooms, the staff of the ship did nothing to investigate or limit the transmission of COVID to other passengers. My wife and I tried to stay distanced from those who were symptomatic. But when I became ill on day 8 and tested positive for COVID, I asked what the company policy was for COVID. I was told by the ...
We selected the October 15, 2023 Viking River cruise Capitals of Eastern Europe on the Viking Kadlin based on our previous wonderful experience on the Waterways of The Tsars on the Viking Truvor. The day before we left for our Prague pre-excursion we received an email stating “As you may be aware, the Danube River is currently experiencing low water levels.” NO I was not aware of low water levels; ...
If anyone is thinking about a VIKING river cruise please take note, Dont do it !! Consider AMA, we paid £1k less and it was FABULOUS. We have just wasted £7k on the worst cruise ive ever been on. Dont pay extra for a balcony you cannot use it. There is always a boat docked next door and you cannot use it. The cleaner comes into your cabin when you are having Breakfast, for all you will be out all ...
Thank you, Megsa, for taking the time to share your experience with us. While in some European docking locations it is common to double berth are sometimes necessary, it's disappointing to...
We chose this cruise because we had never tried a river cruise before and Viking seemed to be a popular option. They provided an included excursion at each city they stopped in, and we felt it was nice not to pay for every excursion.
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Our experience when we got to Amsterdam was really mixed. We were not provided with the exact location of the boat, ...
We sincerely appreciate you taking the time to detail your experience, dfrost222, as such feedback allows us to better understand how to deliver the five-star voyage for which we strive....
We departed Phoenix,AZ on July 12, 2022, bound for a Viking Grand European River Cruise boarding in Budapest, Hungry on the Viking Aegir. We are very experienced cruisers with 9 Viking cruises for myself and 12 for my spouse. Upon arrival we were greeted by Viking representative at the Budapest airport and boarded a bus telling us they had called the ship, and someone would be there to greet us. ...
We appreciate you taking the time to detail your experience, DesertDweller1, as feedback such as this allows us to improve. Thank you also for taking the time to recognize your hardworking...
A few years ago my wife and I embarked on a couple of River Cruises on the Nile in Egypt. The boats were old and in need of some updating but nevertheless very clean with excellent staff and food. We thoroughly enjoyed these cruises which truly were river cruises where for most days we sat on the sun deck watching the excellent scenery pass slowly by. My wife though had always wanted to cruise the ...
Thank you for taking the time to share your detailed feedback, footloose99. While we are glad to learn the onboard service and dining offerings were enjoyable aspects of your voyage, it's...
Let me just get this out of the way: The Viking customer service reps on the phone are the WORST that I've ever dealt with. If it wasn't for their actual "front line" workers on the cruise itself, I would have given Viking 0 stars if I could.
The CSR on the phone either didn't know their own policies, or they were actually just trying to say anything to get our money. We were traveling with an ...
We appreciate you sharing your comments here, dryadman, and regret that aspects of your booking and customer service experience did not meet expectation. We have also noted your feedback...
We chose this tour specifically to visit Vienna and the Christmas Markets. Neither of which were to be. Yes, we understand that Austria closed their borders and certain German states canceled their Christmas markets but Viking was unwilling to allow us to cancel our tour and instead referred us to the travel protection insurance company which of course denied our request as we did not have an ...
Your detailed feedback is appreciated, Thebestpapa, and will be shared with our internal teams for review. While itinerary deviations are sometimes necessary, we regret that efforts to...
Extension in Prague was great, wonderful city but the Marriott they booked us at was the worst Marriott we ever stayed at. First there was construction noise all day, when we complained to the front desk the woman said nothing she could do. Our view was of a lower roof top...oh and the bar did not know how to make a Shirley Temple or apparently anything except a Mai Tai, the drink of the day ...
We appreciate this candid review, InsureFun. While we’re pleased that you enjoyed exploring new destinations with us, it’s disappointing to learn aspects of your cruise and pre-extension did...
Sail Date: November 2019
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