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Cruise Ratings
1 Helpful Vote
Sail Date: June 2019
We were not told that there was a broken lock preventing us from leaving the ugly canal filled with factories in Nuremberg until the second day of the cruise. The staff was nice but made it clear that they had absolutely no power to help ... Read More
We were not told that there was a broken lock preventing us from leaving the ugly canal filled with factories in Nuremberg until the second day of the cruise. The staff was nice but made it clear that they had absolutely no power to help us. They were vague and noncommittal and made it seem as if we were crazy to be upset about being bussed for several hours to see the sites. The Viking Atla stayed parked in the dismal canal for four days. Each night we were given a vague update. At these meetings the waiters offered drinks. We assumed that Viking would pick up the tab considering the information they were imparting to us, but we were told the drinks would be charged to our room. Eventually, we were taken on a 4 1/2 hour bus trip from Nuremberg to Austria to meet our new boat, the Viking Jarl. The bus we were on was not a Viking bus. The seats were tiny, cramped and uncomfortable . The bus made a stop at McDonald’s for 45 minutes because we are told drivers are not allowed to drive for 4 hours without stopping for 4 hours. Vienna was lovely and things went smoothly there. The next mishap occurred the morning we were to arrive near Budapest. We were told that over night we spent too much time waiting to go through the locks, so we would all need to stay on the boat directly to Budapest . Although this resulted in beautiful scenery, our sightseeing in Budapest was cut down to 4 hours and all of our excursions had to be cancelled. At this point even the staff agreed this was pathetic! Viking was no help on the phone while this is happening and has not reached out at all. Their customer service is horrible!’ Read Less
1 Helpful Vote
Sail Date: June 2019
We had been planning for our Romantic Danube cruise on the Viking Var for over a year. Eight of us were traveling together to celebrate our 30th wedding anniversary. We have never spent this much money on a vacation ($12,000) before and we ... Read More
We had been planning for our Romantic Danube cruise on the Viking Var for over a year. Eight of us were traveling together to celebrate our 30th wedding anniversary. We have never spent this much money on a vacation ($12,000) before and we were so excited to cruise from Budapest to Nuremburg. The first four days of our trip was a dream. The crew on the Var was fabulous and we could not have been happier. On the 4th day, rumors started circulating around the ship that we were going to have to change ships. We understood from our contract with Viking that river levels or other issues could cause a change in itinerary, but how Viking handled the change is completely unacceptable. Viking has known a lock on the Danube between Regensburg and Nuremburg was broken since a Viking ship broke it on June 5th. We did not sail until June 28th, Viking knew about this itinerary change and did not notify its customers. We were told the night before a ship change that we had to have all our things packed and outside our cabin doors by 8:15 am to be transferred to a new ship. Here’s where it got worse: 1) We were bussed (1.5 hours) to Passau, Germany for that day’s tour and then bussed for 4 hours to Roth, Germany where our new ship, the Viking Tor, was docked in a dirty industrial canal. 2) When we boarded our new ship after four hours on a bus, not a single crew member apologized, a drink wasn’t offered…nothing. 3) At that night’s port talk, we were told that if we wanted to go to Regensburg, we would have to be bussed 1.5 hours each way for a two-hour city tour. We declined to take that tour and found our own way to the Roth train station and made our way to Nuremburg on our own and at our own expense. We were only 30 minutes from Nuremberg and the Viking crew would not help us arrange something different than what they had planned. 4) We then sat in Roth, in a dirty industrial canal for two days. 5) We sailed to another industrial canal in Nuremburg and disembarked the next day. Upon arriving home, I contacted Viking Customer Service to provide feedback and to ask for compensation for spending a third of our “Romantic Danube” cruise on dirty canals. I was told by the Agent for Viking that Viking Executives were reviewing compensation for all of the passengers. He told me that after I received that communication if I was not happy, I should call him back. About two hours later, I received an email from Viking offering us each a $250 voucher for another cruise. That is roughly 4% of the cost of our trip when we spent almost a third of our trip either on a bus or a dirty canal. What an insult from Viking. All of Viking’s advertising touts their world class service…that’s all true when everything is going fine, but when issues arise, Viking takes no responsibility or accountability with their customers. When I called the Agent back, he confirmed that $250 was the offer and that it was “more than generous”. He also explained to me how itinerary changes are made by Viking and that the experience I explained to him was not what had happened. He offered me $500 each for an ocean cruise, “but, that is the best I can do and we are at an impasse.” He was nice in our first call and very rude in our second. Here’s the truth: 1) Viking knew about the lock before we boarded our ship. They chose not to disclose it. Other river cruise companies did and one cruise line even put their passengers up in a 5 star hotel rather than make them spend days on a dirty canal. 2) Viking gave us 10 hours’ notice of the change. No one ever apologized. If they would have offered everyone a free drink in the bar that night after a 4 hour bus ride, that would have gone a long way. 3) We spent one-third of our vacation in a dirty canal and Viking could care less. I will never take a Viking cruise again, I will never recommend Viking, I will proactively tell my friends and family to never take a Viking cruise and I will use all social media and cruise review sites I can to tell my story. What a truly disappointing experience. Viking is dishonest and does not care about its customers…plain and simple. Read Less
Sail Date: May 2019
We had sailed with Viking on the Danube and were pleased with our experience so we picked them again for a Rhine River cruise and we're glad we did. Our balcony cabin was small, as are most river cruise cabins, but there was ample ... Read More
We had sailed with Viking on the Danube and were pleased with our experience so we picked them again for a Rhine River cruise and we're glad we did. Our balcony cabin was small, as are most river cruise cabins, but there was ample storage. The service was outstanding; we would like Marlon, our waiter, to come and live with us. He knew all of our drink preferences after the first day and, when one of our party became ill, he never failed to ask about his progress. We were very lucky: the water level and the weather were close to perfect. We spent most of the afternoon of the Middle Rhine sailing on the top deck and Viking showed great attention to details: we had maps that showed all of the 31 castles we sailed by, the program director did a commentary, we were given ice water, shade umbrellas, and ice cream (the sun was very strong that day - we all had red skin on areas where we failed to use sunblock). Most of the excursions were very good; the one exception being the Black Forest where it takes much too long on the bus to spend an hour at a very touristy visitors center (let's not talk about the rush hour traffic we hit on the way back). We would love to travel with Viking again. Read Less
1 Helpful Vote
Sail Date: April 2019
Wanted to see Germany and Austria. The sights were beautiful, espcially Salzberg and Munich which cost extra, but we were rushed during the excursions with only 45 minutes of “free time”. Captain and manager were great but the front ... Read More
Wanted to see Germany and Austria. The sights were beautiful, espcially Salzberg and Munich which cost extra, but we were rushed during the excursions with only 45 minutes of “free time”. Captain and manager were great but the front desk was unhelpful. The “store” only offers Viking items, no essentials. The tickets that Viking booked had ridiculously long layovers in Frankfort and a 3:30 am departure unless you spend $50 to pick your own times (we were unaware that you could do this because the booking agent was oblivious). Also they say they take Amex but the front desk hassles you if you try to use an amex card to pay. Wireless rarely works and there are only a handful of movies to watch on the tv. If you are under 50 and not white or heterosexual, mingling may be challenging. The people are our cruise were oddly cliquish and pushy and were given special treatment. On the positive side, the boat was clean, food was excellent. Luckily, we ate upstairs, not in the crowded buffet style dining hall. Will not cruise on overpriced Viking again. Read Less
5 Helpful Votes
Sail Date: April 2019
We have been on several Viking River cruises before. Sadly-the Legend is an old, tired, leased ship and is nothing like the Viking owned ships. No aquavit lounge for starters, so no great place to sit outside. No outdoor balcony in our ... Read More
We have been on several Viking River cruises before. Sadly-the Legend is an old, tired, leased ship and is nothing like the Viking owned ships. No aquavit lounge for starters, so no great place to sit outside. No outdoor balcony in our suite-which was really expensive. There’s no service on the rooftop-which is the only outdoor seating. And then there’s the food. The dinners are just not good. I’m not a picky eater-and I haven’t finished 1 meal because they are just not tasty. Breakfast and lunch have been fine. The furniture is worn out and the main lounge is set up like an old cocktail lounge from the 70’s. Viking-shame on you for compromising your standards and proving that your growth is now changing your standards. You leased a substandard ship for your loyal passengers rather than holding off until you had a nice ship available. The cabin had none of the usual Viking electrical outlet choices, so I couldn’t plug in my curling iron! I will say the staff has been very good. The included tours have been good and we’ve had a couple of really fabulous tour guides. Viking should send some secret shoppers on their cruises to see what’s going on and to eat the food. I think the senior management would be shocked if they spent a week on the Legend. Read Less
Sail Date: April 2019
After more than 10 cruises with Princess Cruises and Royal Caribbean me and my husband we decided to try something different. “Cruising the Eastern Europe” on board Viking LIF was our first river cruise and our first Viking cruise at ... Read More
After more than 10 cruises with Princess Cruises and Royal Caribbean me and my husband we decided to try something different. “Cruising the Eastern Europe” on board Viking LIF was our first river cruise and our first Viking cruise at the same time. What can I say about the entire experience? I already booked another 2 cruises with Viking. Everything was above exceptional: the service, the ship, the excursions and the staff on board. The staff on board Viking Lif was exceptional. Martina and Bart in the restaurant and lounge were perfect, always smiling and with great manners. Our room attendant Maya was a very nice girl with a lovely positive attitude and our cabin was always impeccable. We fall in love with the reception staff (Suzy and Johnny) always helpful and smiling and Capitan Anna was incredible: charming and always available to answer to any questions. Joseph the Hotel Director was one of the best we ever meet, solving any problems or requests we hand, nothing was too much for him. But the most impressive was our Cruise Director Leonard. His encyclopaedical knowledge, sense of humour and dedication made this trip unforgettable. Leonard was everywhere and sometimes we thought that he had 3 or 4 clones on board to be always smiling and ready to assist from 5AM to 1PM, every day. I wish I could record his commentary during the Iron Gate sea day when the amount of historical, geographical and social information mixed with a lot of legends and local traditions plus a fantastic sense of humour reminded me of a National Geographic documentary. He really made this trip unforgettable for us! Can’t wait for our next cruise with Viking Read Less
1 Helpful Vote
Sail Date: March 2019
March 31, 2019 on Viking Magni River Cruise Budapest to Passau. First suggestion, do your homework. We booked a French “Balcony” (sliding door) on 3rd Fl. Very small. Just enough room for a double bed. No chairs so reading or TV ... Read More
March 31, 2019 on Viking Magni River Cruise Budapest to Passau. First suggestion, do your homework. We booked a French “Balcony” (sliding door) on 3rd Fl. Very small. Just enough room for a double bed. No chairs so reading or TV is lying on bed. Small bathroom. Very efficient but claustrophobic. Room has fridge but only useful for bringing in shore beverages or food. Hint. Don’t upgrade the liquor package. Buy duty free or in town and save $$ as you can bring this on board and no corkage. Fridge is useless otherwise as no room service and cannot bring any bottles from bar into room (even with their best upgraded liquor package!). WiFi is free as it should be because it was terrible. With modern service I’m sure this could be improved if they wanted to but would increase expenses. Service was impeccable from everyone. As were the excursions, even those included. That is the expectation and the standard for this caliber of cruise. The entrees we had were all good but not exceptional. Superb buffet is always in addition to table menu service. Best meal was grilled sea bass served on last day. Meals are mostly served in main dining room with tables of 6-8+. Great opportunity to build friendships and share conversations with fellow travelers. Still good value and a we hope to go again but equipped with new knowledge to fine tune our experience. Read Less
2 Helpful Votes
Sail Date: December 2018
I wanted something special as a graduation gift for my son! The cruise was even nicer than I ever dreamed. The service was superb, as each crew member was so kind and responsive. The cruise director was amazing, always finding ... Read More
I wanted something special as a graduation gift for my son! The cruise was even nicer than I ever dreamed. The service was superb, as each crew member was so kind and responsive. The cruise director was amazing, always finding solutions to any challenges that presented themselves. The chef and his staff were very talented in creating delicious and beautiful meals. The scenery and towns visited were like a dream! The guides did a great job of introducing us to the cities we visited each day. The concierge was extremely organized, keeping track of the location of each guest, to ensure no one stayed behind. Local guides were authentic and knowledgeable, adding a local insight to what we were seeing, and giving us tips on where to buy the best souvenirs and the best prices. We would love to return someday, or take other cruises in the U.S. Thanks Viking! Read Less
Sail Date: December 2018
We were scared trip was going to be a bus tour not a river tour, ALMOST cancelled, but figured we would make the best of it, all the reviews were terrible but we had been on two other trips with Viking and figured what the heck!! Boy, are ... Read More
We were scared trip was going to be a bus tour not a river tour, ALMOST cancelled, but figured we would make the best of it, all the reviews were terrible but we had been on two other trips with Viking and figured what the heck!! Boy, are we ever glad to have gone, we were first ship in 6 months to make it all the way down the Danube, the Christmas markets made the trip a whole new experience and we were kinda expecting things to be sub-par, but Viking has been great on our two Grand European tours, and they did not disappoint!! Trip was fabulous!! I was not impressed with the concert in Vienna, we had gone the other two trips and it keeps getting smaller and not worth it, and that’s a shame because the first trip was a great experience, and really last year was also, but this was a joke!!! But really that’s the only thing we can find fault in our trip!! Don’t buy into to the people that can never be made happy, Viking is great!! Read Less
1 Helpful Vote
Sail Date: December 2018
Our Viking Christmas market cruise began in Budapest at a hotel because of the low waters. Oliver was our Tour Director and he went above and beyond to keep us informed and to make sure we were all happy with our accommodations. We ended ... Read More
Our Viking Christmas market cruise began in Budapest at a hotel because of the low waters. Oliver was our Tour Director and he went above and beyond to keep us informed and to make sure we were all happy with our accommodations. We ended up being bussed to Vienna, Austria where it was day by day whether we would have to do a ship swap. Our cruise was the very first cruise in 6 months that made it down the Danube without having to change ships. Every day we were kept informed and knew what was happening in advance. Even if we ended up with some early mornings, everything was done to keep us on schedule and to make sure we got to do the tours. The entire crew worked hard to make it a pleasurable experience. All of the guides on the tours that Viking chose for us was Top Notch. Loved every minute of it and I cannot say enough good things about our Tour Director, Oliver. Plan your next river cruise with Viking and you will not be disappointed. Read Less
Sail Date: December 2018
I had read an article by Wendy Perrin about this cruise. She took her family to the Christmas markets and i thought I'd love to take my wife on this trip. As everyone has heard by now, there was a pretty severe drought in Europe this ... Read More
I had read an article by Wendy Perrin about this cruise. She took her family to the Christmas markets and i thought I'd love to take my wife on this trip. As everyone has heard by now, there was a pretty severe drought in Europe this year. We knew there was a possibility that our cruise was not going to go as initially planned. Our cruise went from Budapest, Hungary to Nuremberg, Germany. The first leg of the cruise was canceled due to low water levels. Of course this was through no fault of Viking Cruise Lines, all cruise lines had the same issue. We were provided with accommodations and transportation to the next port. We enjoyed our bus trip and the scenery. Our stateroom was very clean and our steward was fantastic (we miss him). The day we got in our room, I called the front desk and asked to have my dress shirts pressed. They picked them up and had them back within 3 hours, outstanding service! The staff on board was fantastic, from the waiters to the people on the front desk. Our program director was energetic, funny and made sure we were all well entertained. We are going to try Viking again. The cruise wasn't perfect, but we understand that the weather was not their fault. Read Less
Sail Date: December 2018
We booked this far in advance in order to see both the sights and the Christmas Markets. Viking did a great job keeping us informed about the low water levels and the workarounds (buses). But even after the “final” ship/bus itinerary ... Read More
We booked this far in advance in order to see both the sights and the Christmas Markets. Viking did a great job keeping us informed about the low water levels and the workarounds (buses). But even after the “final” ship/bus itinerary was announced, we were fortunate to get enough last-minute rain (8 feel of water added to the river in 48 hours) that the original all-cruise itinerary could be maintained. Kudos to Viking for what had to be a lot of behind-the-scenes logistics! The three-day pre-cruise addition in Prague was well worth it, and the Art Noveau Palace hotel had a great location (easy walk to the Old City Square), excellent room amenities (more electrical outlets than a typical American hotel), and a fabulous breakfast buffet (including multiple gluten free and vegan offerings). This being our second Viking river cruise, we expected top notch friendly shipboard service from the crew and first-rate food. We were not disappointed in either of those two respects. The one-star rating for Fitness & Recreation is not Viking’s fault. It was just too cold to use the sun deck at all, which was empty throughout the trip. Read Less
11 Helpful Votes
Sail Date: November 2018
We started out on the Viking Jarl. The staff was excellent and if our whole cruise had stayed on the Jarl we would have had our dream vacation in spite of the low water levels. The Captain, Hotel Manager, Program Director, wait staff, ... Read More
We started out on the Viking Jarl. The staff was excellent and if our whole cruise had stayed on the Jarl we would have had our dream vacation in spite of the low water levels. The Captain, Hotel Manager, Program Director, wait staff, bartender, room steward and all other staff we came in contact with was excellent. But the moment we changed onto the Atla the staff was rude, had an attitude, food service was bad bad (Banana pudding was a small, hard muffin with hint of banana, not a creamy, delicious pudding), food was ok but not like the great food we had on the Jarl. All in all the whole experience on the Atla was terrible. We were made to feel like an inconvenience and they could hardly wait until the next day when they could pass us off to the Bragia. When we transferred on Saturday to the Bragia it started out fine. We were greeted well. But the wait staff was clearly lacking. The Aquavit Terrace had the food for breakfast laid out but the entire time we were eating we never saw any wait staff to help us. The final night was the breaking point. We had experienced a bad tour with a guide we could not understand, it was cold and we were tired. When we arrived for dinner we were advised that the regional Hungarian menu was ALL we could order from!! The staff was extremely rude when we requested other choices. Finally the matre de allowed my husband who cant have spicy food to have a plain hamburger and french fries. It was like they couldn't get rid of us fast enough. The next morning we were staying at a hotel in Budapest we had arranged. Although our bags had been out by 7:15 as told, when we got ready to leave at 8:30 they were not upstairs. We had to ask for them to be brought us and a taxi called. We previously had been told by friends what a great cruise line Viking was. This trip was terrible. Read Less
Sail Date: November 2018
We saw Viking advertisements while watching Downtown abbey on PBS. We felt it best served our needs to the countries we wanted to see and they had wonderful food and excursion choices. We absolutely had a fantastic time. Our cruise ... Read More
We saw Viking advertisements while watching Downtown abbey on PBS. We felt it best served our needs to the countries we wanted to see and they had wonderful food and excursion choices. We absolutely had a fantastic time. Our cruise director, chefs etc were amazing!!! They were so kind!! The small things they did really impressed me! When arriving back from an excursion they offered hot lemon towels and hot broth or juice! I thought that was just a special touch! The food was absolutely amazing. We had a chef helping on our cruise I believe from Serbia and he would recommend certain dishes each night that we always tried and they were amazing! Along with a special thanksgiving dinner as well!! The accommodations were amazing, the captain and crew were amazing. Loved Bea, Mia, martins , the captain and all of them!!!!! We are planning on another cruise in the fall!! Thanks for the wonderful experience!!!! Read Less
Sail Date: November 2018
For several years my wife and I have been discussing going on a Christmas market river cruise. Finally, in celebration of my 60th birthday, she booked us a 7 day get away cruise with Viking along the famous Rhine River. Unfortunately we ... Read More
For several years my wife and I have been discussing going on a Christmas market river cruise. Finally, in celebration of my 60th birthday, she booked us a 7 day get away cruise with Viking along the famous Rhine River. Unfortunately we were one week to early for Amsterdam's Christmas markets so we made it up exploring the city. Since our trip began in Amsterdam we booked an extra day to get over jet lag and enjoy the city. We had purchased tickets in advance online to visit the Ann Frank house. Amsterdam was decorated nicely for Christmas and enjoyed a pleasant night time walking tour of the city with all the sparkling lights. Made time to visit the Van Gogh museum and down the street get a photo in front of the red and white "Iamsterdam" sign.  We really enjoyed the hospitality of the dutch people. Our first stop was a cold and foggy morning excursion to Kinderdijk where we enjoyed numerous photo opportunities and even got to tour the inside of a working windmill and later in the day enjoyed touring a cheese factory. I learned that cows on the dairy cheese farms are treated pretty good since there health and emotions can influence the quality of the cheese. Since they raise very happy cows, I think we ended up buying 10 lbs of cheese. We absolutely enjoyed Cologne, and the beautiful cathedral. Inside the Cologne cathedral is the Shrine of the Three Kings  It was amazing to see the city all decorated in celebration for Christmas. Cologne had six individual Christmas markets and we made a point to visit every single one off them. One even had a ice skating ring in the middle of it. Every market had a different theme with individual gluehwien cups to match. The historical part of the city is beautifully decorated at Christmas to the point we felt like we were walking in a Christmas novel. I purchased a really cool Christmas tree hat that had blinking lights that mysteriously didn't make the journey back to the US. The out door Christmas beer gardens were so festive and alive with laughter. We enjoyed this city so much we contemplated missing the boat and staying the rest of the week just to enjoy the atmosphere however we gave into our desire to visit and experience other towns. I had seen dozens of pictures of Marksburg Castle, but was surprised by the actual size. Its a big castle, so we enjoyed the tour. The views of the Rhine river from this castle along with the colorful fall leaves was absolutely beautiful. We enjoyed viewing all the small villages as we cruised along the Rhine and only had one day of light misty rain during our entire trip. Our decision to visit Heidelberg and its Christmas markets was a good one. This beautiful city along the Rhine is one you don't want to miss. We dined at one of the local restaurants for lunch and purchased lots of goodies for friends and family to share back home. The make a lot of fancy liquors in this town.  I ate so much good German food that I think the bus busted a shock when I stepped onto it.  Strasbourg, France was gorgeous with every shops exterior decorated for Christmas. The Strasbourg Cathedral was another Gothic architectural beauty that reminded me of the Notre-Dame Cathedral in Paris. I was surrounded by hundreds of Christmas booths selling everything from treats to ornaments. The Place Kieber Central Square with the huge Christmas tree fully decorated was amazing at night. The Christmas cookies in this town are addicting, so don't think for a minute your going to eat just one. Best cookies ever, even better than grandma's. We purchased more gifts to stuff into the luggage to the point I was wandering how we were going to ever get it to the airport. Colmar, Germany was another pleasant treat. This small German town reminded me of a Christmas story picture book I had as a child. The town was architecturally beautiful with all the decorations designed to fill your heart with Christmas spirit. My wife managed to buy more gifts to the point I am certain we are going to have to purchase another ticket for an extra bag for the flight home.Basel, Switzerland was the end of our Christmas market journey and decided to stay an extra day to enjoy the markets. They had three wonderful markets, each with their individual themes but were much more crowded especially at night. We really enjoyed the sausage, pretzels and beer. One of the markets even had several warming stations where you could sit and drink more gluehwien. Basel, was a little more expensive than the other markets so I was glad my wife had purchased more of our presents in France and Germany. Every market was different. If you see something you like in one market, don't assume the next one you see will be selling the same thing. If you see something you like, go on and purchase it, don't wait till the next market. So if you want one of those green lighted Christmas tree hats, you better purchase it in Cologne. I had heard reports about the Rhine being low but Viking managed the detours in a acceptable fashion. We were unable to visit one town due to changing boats, however the bus ride to the second boat was beautiful. Seeing the countryside along the Rhine is well worth a bus ride. The staff on both ships were absolutely wonderful. Our rooms were so comfortable and pleasant we had difficulty leaving them every morning to participate in the excursions. We never had a bad meal and everyone one the boat was extremely pleasant. Viking runs a smooth and efficient cruise line, so all you have to do is sit back and enjoy the journey. In summary, we really enjoyed our trip even though we headed back to the U.S. with an extra piece of luggage full of Christmas goodies (however that bag of extra cookies didn't make it). Along the journey experiencing all the beautiful and magical towns decorated for Christmas I managed to find my Christmas spirit, and that made making this journey well worth the trip. We look forward to many more Christmas Market Cruises in the future. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose the cruise on the advice of friends. We were told that it is the best time to take this trip because of all the winterfest activities that we would encounter along the way. Our friends were correct. We had a memorable trip. We ... Read More
We chose the cruise on the advice of friends. We were told that it is the best time to take this trip because of all the winterfest activities that we would encounter along the way. Our friends were correct. We had a memorable trip. We immersed ourselves in every activity and tour that we could fit into the schedule. We had one exception --- we had to take a slight detour and change boats along the way because of the low water level in the river. But, all things in stride, the cruise director and staff made sure that we were taken care of and provided us with a fabulous bus ride/ tour that made the day the most pleasant and enjoyable experience that it could be. That said, I was very ill with a flu virus that actually turned out to be pneumonia. I was on antibiotics during the whole trip and the crew made sure that I always had a box of tissues handy. Someone gave me a packet of cough drops like I have never had before; they worked like magic. During the trip we were able to find a pharmacy to restock. Even the pharmacy was a unique experience. There was a doctor in house. You tell them the symptoms and the doctor gives you the right thing to use. Fabulous. At the end of our trip we stayed a couple of days extra and explored Amsterdam on our own. There were four of us in our group, and we all had a very good time. We ate well every day, we drank loads of hot wine, we laughed a lot and walked our feet off while having a good time. What more can you ask for? Read Less
1 Helpful Vote
Sail Date: November 2018
I can't recommend Viking highly enough. We had an amazing time. The crew were so kind, the food was incredible and the beds were more comfortable than mine at home. I felt that the cruise was an excellent value for the money and would ... Read More
I can't recommend Viking highly enough. We had an amazing time. The crew were so kind, the food was incredible and the beds were more comfortable than mine at home. I felt that the cruise was an excellent value for the money and would have expected a higher price for how good of an experience we had. I enjoyed the variety of excursions available to passengers and just relaxing on the boat as well. I get motion sick, but could not tell that we were moving. I loved being able to see the beauty of three countries while staying in one room and not having to worry about finding my way to tourist attractions or popular areas. My grandma cannot walk very far and she was still able to enjoy the trip. We chose to extend our trip with three nights in Amsterdam and I am so glad we did. The flower markets, museums and the Anne Frank House were well worth it. The only downside to the trip was that it was not longer. If anyone is considering a Viking Cruise, don't hesitate! Read Less
1 Helpful Vote
Sail Date: November 2018
Danube Waltz - the cities we were going to with the rich history in each was the leading factor. Seeing the comfort of being on the ship and cruising down the river was total enticing. Unfortunately, we arrived when the river was ... Read More
Danube Waltz - the cities we were going to with the rich history in each was the leading factor. Seeing the comfort of being on the ship and cruising down the river was total enticing. Unfortunately, we arrived when the river was historically low and did not get to spend the afternoon in Budapest. We got a panoramic bus ride then bused all the way to Vienna by passing Bratislava. We were bused back for a panoramic bus ride tour of the city and no free time again. Had to get back on ship. Next day awoke in Krems and had to move with the water going down more. We moved to Melk and were bused back to the Gotweig Abby. Lots of busing for the first 4 days! The Viking staff and program director bent over backwards trying to please everyone. Lesson learned - Viking should cancel when mother nature is in control. Read Less
9 Helpful Votes
Sail Date: November 2018
We purchased the very over-priced Viking Romantic Danube cruise, departing from Nuremberg and "sailing" to Budapest on Nov. 18, 2018. During the weeks and months prior to our first river cruise date, members of our foursome ... Read More
We purchased the very over-priced Viking Romantic Danube cruise, departing from Nuremberg and "sailing" to Budapest on Nov. 18, 2018. During the weeks and months prior to our first river cruise date, members of our foursome contacted Viking to confirm conditions were still good for our cruise. We were told that if we hadn't received any notifications indicating otherwise, all was well. On Nov. 14, 2 days before our long flights from YYC, Viking sent notice that low water levels meant we would travel on a similar longship "with all the comfort and style" of the Atla and that " on the morning of Day 7, we will likely need to disembark the ship in Vienna and travel by motorcoach to Budapest (150 miles)". Our river cruise and upgraded flights were all paid for, so we moved forward - hopeful that we wouldn't have to trade the most beautiful and anticipated part of our river cruise - the Wachau Valley - for a tedious 4 hour bus tour. But, of course we did - and not only did we miss the Wachau Valley because we reached it in the evening, but we endured another 4 hour bus ride on the busy Autoban while being shuffled around 3 different ships! Every few nights we had to pack up our rooms and set our bags outside for transfer to our next Longship We are frequent ocean cruisers and realise river cruising is different, but neither our ships nor our "French Balcony" stateroom could be described as comfortable or stylish. Our French Balcony was an expensive security risk - usually we were docked with another longship wedged up beside us - curtains had to be kept closed and balcony door locked - it was claustrophobic in the tiny room. Since there are no exercise facilities on the Viking Longboats, I took along water-weights, hoping to work out in our room, but that was impossible, since bags had to be packed up frequently and the room was far too small to allow any movement. All optional tours in Budapest were cancelled, due to our late arrival. The highlight of our trip was the days before and after the Viking cruise that we spent on our own in Nuremberg and Budapest. Our meals were good - nowhere near what we're used to on Ocean cruises (for a far less price). The rooms were clean. The staff were hardworking and friendly (so we paid the full recommended tips). The included shore excursions were good, however we only had opportunity to go on one optional excursion and that was very expensive but good, as well. Our upgraded liquor packages were not worth it, since they had run out of most of the wines we were told would be available to us, by the time we reached our last ship and they certainly weren't serving anything up on our bus hauls! The worse is yet to come!...our follow up. Viking offered us a future cruise credit "because we believe your overall cruise experience may have been affected by an unexpected situation". In other words, purchase another Viking cruise and they would be willing to pay for a small part of it - provided you did it within a year. When I said "thanks but no thanks" I was contacted by phone by a very unprofessional Viking agent. Our call consisted of so many long, pregnant pauses that I finally had to ask why she had called. She said she didn't want to insult me but wanted to make a deal. She offered a slightly larger cruise credit. When I asked how many times she thought we had changed ships, she gave it some thought and said "Oh, on this trip - maybe 3 or 4". Obviously, she hadn't even read my written complaint, but so much for the "unexpected situation"! When I told her that our travelling companions and other guests had been offered more, she told me that we were "entitled to nothing" and that we "can't make a deal" and proceeded to hang up. I can't imagine ever doing business with Viking again. Only their greed and confidence that they wouldn't be held liable could have allowed them to sell such a cruise (known low-water conditions) to unsuspecting fools like us. They were careful to keep the on-going situation hidden from us until the last days prior to sailing, and even more careful to include all kinds of self-serving protection in the fine print regarding "the carrier's rights". Read Less
9 Helpful Votes
Sail Date: November 2018
We just returned from the Danube river cruise from Nuremberg to Budapest. The cruise was very disappointing for several reasons. Besides the water level issue which I will explain later, our room on the first ship was dirty upon arrival ... Read More
We just returned from the Danube river cruise from Nuremberg to Budapest. The cruise was very disappointing for several reasons. Besides the water level issue which I will explain later, our room on the first ship was dirty upon arrival and needed to be re-cleaned. There was brown marks like chocolate on the floor and the bed headboard, side tables, and chairs all had all had brown sticky marks all over them like someone had spilled hot chocolate. When I showed the crew on board the mess they brought someone in to re-clean the room. The person cleaning the room said “I guess some of you expect everything to be perfect”. I offered to clean the room myself. The water level issue is very upsetting. Every port we went the guides as well as the crew on board told us the water levels have been several feet low for over a year. This is something that Viking should have brought up when offering this river cruise, or Viking should not be selling the tickets at all knowing that there would be several issues. A week before our trip I received an email stating that if water levels do not improve we will need to take a bus from Vienna to Budapest, that is all. I called Viking to ask them what the current situation was and the person said they could not give me any info because the water could change an inch and we might be fine. This was clearly not true that the water levels only needed to change an inch. We were told by Viking crew one of the Viking cruise ships, Oden, has been stuck in Budapest for over a year due to water levels being several feet too low. This was not the only location that was affected by low water levels which we were not informed of prior to the trip. Due to water levels we needed to take a 2 hr bus ride in and out of Passau, loosing out on 4 hours we should have had in Passau. We needed to take a 3 hour bus ride to another location outside of Krems to board a different ship. There was a tour in Krems that we did not go on because the crew onboard encouraged everyone to not go on the tour but rather stay on the boat while we sail to the Vienna. They told us the we would much rather see this part of the river and there would be commentary about the area. None of this happened because by the time we got on the new boat and started sailing it was too dark to see anything. We spent one night onboard the new ship and then took a 3 hour bus ride to Budapest. Due to the time all tours were cancelled except the included tour. We missed half of a day in Budapest and got to spend 45 minuted in Buda before going to a hotel where we were to spent the night. We were told at the hotel that we would receive dinner and drinks. Several other travelers stayed and had drinks, we all had the Silver package, which we were told was included. The waiter asked for one of the rooms, we offered ours not thinking anything if it. When we checked out at 3am we got a bill for 76,328 HUF. A Viking representative told me that if we pay the bill Viking would reimburse me. Which never happened. We requested a full refund for the trip. Viking as offered us 25% then 35% off on future cruises. They offered 50% if they do not have to reimburse us for the dinner and drinks we paid for that they were supposed to. We talked to a fellow traveler from the UK and he was called by Viking and offered a full refund for the trip prior leaving due to the water levels. When we asked the crew onboard why we were not called and offered the same deal we were told that the UK and US has different laws and therefor Viking was not required to call US passengers with this offer. Deailing with Viking has been an absolute nightmare. Several guests on the cruise are in contact with one another to determine what is being offered. Viking customer service told me that they could care less that they we are having a difficult time with their customer suervice and the fact that they are making various offers. Viking is also offering some couples who posted negitive adds a 40% off if they sign an NDA. I would like to reiterate that it is very disappointing that Viking knew exactly what the water conditions were and choose to sell tickets to this cruise regardless. They knew that people would come back dissapointed and their only option is to take a voucher to buy more products form Viking. This is FRAUD. Read Less
6 Helpful Votes
Sail Date: November 2018
To start, I would like to say I feel so bad for people who booked a River Cruise, but got cheated out of their vacation due to the low water levels. I hope someday you have a trip that will more that double your expectations. Next, for ... Read More
To start, I would like to say I feel so bad for people who booked a River Cruise, but got cheated out of their vacation due to the low water levels. I hope someday you have a trip that will more that double your expectations. Next, for those who will be traveling on the Rhine soon (Basel to Amsterdam), I want to say from the start that, Yes, the Water Levels will affect you. I say that right away, because I wish someone was honest enough to tell me that from the start. Instead, I got cryptic emails from Viking. I then call them as the website suggests for updates, and they tell me I'm doing the right thing by trying to stay informed and to call as it gets closer to the day to find out about water levels. I called the day before I was going to leave and the cruise representative I spoke to had to put me on hold two times just to come back on the phone to tell me that they are still unsure if my trip would be affected by the low water levels. Now that I have gone through the Rhine River cruise, I can tell you with certainty that your cruise will be affected. Even if it rained for a week, I don't think that would be enough to help the water levels. Let me put it this way, there were parts of the river that I could walk on. On the very first night when the Cruise Director welcomed us aboard, he said "I know you are all concerned about the water levels, but we won't know if we have to swap ships until the night before". Then, the captain got up, and made his welcome speech and said, "Yes, you will be affected". At least someone was telling the truth. The Cruise Director though, still insisted we won't really know till the day before. Then sure enough, on the day before, he explained that due to the low levels we would have to "Swap Ships". A lot of people had questions of course, but the Cruise Director stopped the Q&A session after a certain point stating it was time for dinner. Myself and other passengers realize there is nothing they could do about the water levels, but we didn't appreciate being left in the dark. The Ship Swap meant we had to pack up before our tour of the day, and at the end of the day we would be 'bussed' to a new Viking ship, Tialfi, that was docked where the water levels would allow us to continue travelling to Amsterdam. The passengers from the other ship would then be bussed to our old ship. Our luggage would already be in our new ship, same rooms #'s, however, different crew, which was another disappointment, because I had gotten to know the crew members on Viking Alruna. We didn't mind packing up again, but what I did mind was skipping a port, Koblenz Germany. And even though Viking committed to making sure we got to go on all the included tours, the ship swap meant that we would not be able to go on the optional tours. I was very disappointed, because I was really looking forward to having dinner at the Eberbach Monastery. The low water levels also meant we couldn't do the "Middle Rhine Sailing" portion on our ship. We had to take a 2 1/2 bus ride to board a smaller boat that would allow us to cruise in the low water levels of the Middle Rhine. Note, the food on this non-Viking boat was "Horibleeeee" ! (A dry piece of Chicken (no sauce or anything) that was inedible with french fries - I just ate the fries). The Middle Rhine cruise itself, however, was magnificent, with memorable views of castles & fortresses. This is probably my favorite part of the whole Trip ! After cruising the Middle Rhine, we toured Marksburg castle, and then had a 3 1/2 hour bus ride to our new ship. They handed out lunch bags with a sandwich & fruit for the bus ride. Despite all the disappointment associated with the water levels, I still give Viking a 3 star, because the crew was amazing, the food was amazing, and the included tours, although short (Not enough time on your own), were really amazing. (I'll do separate reviews with tips on each of the ports). Also, Viking is very organized with the Embarkation and Disembarkation process. They will give thorough instructions and help you if you need guidance. I realize Viking and other cruise companies can not do anything about the water levels, however they can do something about treating passengers "Fairly" and with respect. I just wish they were truthful about the trip up front. I also wish the 25% credit off our next cruise "due to the disruption in our itinerary", would have been applied to the Current cruise - that would have made more sense, and have been a more sincere gesture. Read Less
2 Helpful Votes
Sail Date: November 2018
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ... Read More
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ports of call. Less than a week prior to our trip departure we received a notice from Viking advising us of the potential of low river levels and that there might be a risk of having to be bused to a port of call. We decided to make the best of the trip as we were super excited about cruising with Viking and our pre-cruise visit to Prague. After all, a company like Viking that touts luxury, is super pricey and is all about “exploring the world in comfort” wouldn’t disappoint, right? Well – this thought process proved to be naively unrealistic… Prague was fantastic as is the Viking staff. However, the cruise, unfortunately, was a complete disappointment to such an extent that the staff on our last night on the ship acknowledged the less than ideal experience. They advised that Viking Customer Service would be in touch to extend compensation. Over 75% of our sailing itinerary was not met and the “scenic cruising” experience promised never happened. We were relocated on to 3 different longships over the 7 day cruise and on the penultimate day the 5-hour bus ride from Vienna to Budapest, with a rest stop at a very dirty gas station, left us further deflated and with no real time to explore Budapest and with a 3am airport transfer. By the way – Regensburg, 1 of the 2 scheduled ports we did make it to was closed as everything is closed on Sundays in Germany. What we found out during our cruise and subsequently is that Viking had not completed a full Romantic Danube cruise itinerary and had been busing passengers since August from ship to ship (we sailed Nov 16-23 -Thanksgiving week). I would say that not disclosing this information is rather unethical and misleading, not to mention, highly disappointing to customers who saved and worked very hard to afford a trip like this. I contacted Viking customer service as Viking knowingly failed to fulfill and provide the experience and product sold to us. From our perspective, we feel completely misled. They took a calculated risk when they decided to not rebook or cancel this trip having months of these type of itinerary interruptions. To say that the customer service representative (Larry) I spoke with was patronizing and ultimately insulting, is an understatement. He proceeded to offer a percentage off a future cruise with Viking or a $250 cash refund per person for my husband and I - under the circumstances, I found the two options offered to be an intentional insult and brush off considering what we paid Viking for this trip. When I asked to speak with a supervisor, he placed me on hold for quite some time and when he came back on the line he explained that a supervisor would call me back but no sooner than 48-72 hours – it has bee well over 5 days since that call and we have not heard from anyone at Viking. I must say that we are very surprised and disappointed with Viking’s disposition under the circumstances. Read Less
11 Helpful Votes
Sail Date: November 2018
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food ... Read More
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food and some regional. The Bad - Viking has been busing their customers since summer due to low river levels. Corporate offices have known about this, yet continue to sell these trips and will not confirm this until 2 days before departure. The result is shortened or rescheduled shore trips, missing many cruising days on the river, and continued unpacking and packing. Per the other US reviewers, without threat they generally will not refund you anything to compensate for the loss of service, but may offer you a dollars off coupon good for another cruise within a year. We were supposed to be on the Tor, but also were bused to the Var, and finally the Bragi -- permanently moored in Pest. If you opt for the cheap Viking air, you likely will be on the most inconvenient flights. On the return trip, we we traveled for 30 hours, flying Budapest to Paris to Seattle, then back to the Midwest. They offer some flexibility for a $50 fee to some but did not offer this to us. Advice - Do not book this trip or perhaps other Viking European river cruises in 2018. If you must, don't bother to book an expensive upper level room, as you will not be opening your balcony in the wintertime (nor will you be cruising the promised Wachau valley for instance). Do not buy the Silver Beverage package, as you will be on a bus during some days and some evenings, not in the bar enjoying the view. Free drinks on the Bragi if that is your last day. Know that tipping is supposed to include the tour director (unknown on our previous ocean trips with multiple lines), although ours (Violetta) was quite excellent and hard working. Read Less
6 Helpful Votes
Sail Date: November 2018
My husband and I decided to take a leap of “financial faith” and take a Viking River Cruise based on customer reviews and feedback from other people. The decision to use Viking River Cruises turned out to be the worst decision we ... Read More
My husband and I decided to take a leap of “financial faith” and take a Viking River Cruise based on customer reviews and feedback from other people. The decision to use Viking River Cruises turned out to be the worst decision we could have made. It is at the top of one of the worst vacations we have ever taken. And to add to our disappointment, the $500 cruise voucher that has been offered, it is just an insult. We reached out to Viking but of course we never heard back! We understand “Acts of God” (river being low) however the lack of communication from Viking was unprofessional and deceptive. Sending an email the week before the trip is not communication especially because Viking knew all summer about the river problems and they knew the amount of rain needed for the proper water levels had not occurred and would not improve before our scheduled departure date. We would have expected your company to: 1) Cancel the trip; 2) offer a full refund; 3) inform guest that their money would be transferred to a future river or ocean cruise; or 4) make the fully aware of what they were getting into if we chose to take the trip. None of these things were offered. So, instead Viking decided to have a cruise of almost 200 disgruntled customers, who will now spread the word about their experience. Below are some of the issues / problems we experience with this trip that we feel warrants compensation from Viking, that is not the insulting $500 that was offered. Air Service – Very disappointed with this service. Had we know about all of the hidden costs, we would have made my own travel arrangements. Which would have allowed us more time and saved us money. Don’t use! 3 total ships (VAR, TOR and Hemods) Viking Var – (Nuremberg, Regensburg and Passau) GOOD Service staff was excellent. They were kind and friendly. Front desk not so much, when ask directly about the boat change, etc. that had been mentioned in the Port Talk, which we missed because of our late arrival. We were provided with incorrect information, which was rude. Optional Tour Nuremberg– the guide was informative and provided good information Optional Tour Regensburg– the guide for the walking tour was very informative and provided very good information Optional Tour Passau – we did not see Passau. We paid for Salzburg Highlights. The bus driver “the Pope” was very funny and made the unbearable long bus ride a tad bit better. The guide for the walking tour was also good. BAD Optional Tour Nuremberg – the bus portion of the tour was a complete waste of time. Driving around at normal speed with a great opportunity to take pictures did not make sense. And no printed information was provided about what we were seeing so that we could at least have some frame of reference. UGLY Optional Tour Nuremberg – Not enough free time to shop or explore the city. Rushing back to ship to leave did not make any sense. Optional Tour Regensburg – Spending an entire day in a city that is completed closed was an utter waste of time. We could have spent more time in Nuremberg. Optional Tour Passau / Salzburg – The Salzburg Highlight tour was not worth the money spent. And if we had been informed that the 3 hour total bus ride was now a 6 hour bus ride, we may have opted out. We were not informed of the change until we had already boarded the bus and were on our way. The bus ride to and from was pure “hell” that was too long to be a bus for a 3.5 hour excursion. A total shame! There were no lights to guide guest back to the ship once the bus dropped us off from the Salzburg tour. It was extremely dark and very hazardous. Guest had to use their cell phones to find their way back. Luckily no one was hurt. Room Steward – In effort to clean our rooms before we could even leave the ship, the steward threw away my body buff that I use for bathing– not happy. Room Steward – The day of the bus ride, we went to breakfast and left our personal items on the bed. When we return to the room all of our items had been moved from the bed and the room had been cleaned. This is totally unacceptable! Our personally items should not have been touched under any circumstances and they could have waited another 20 minutes to clean the room. Viking Tor (Vienna and Krems) GOOD Optional Tour Vienna – the walking tour was excellent. It was refreshing after sitting on the bus the day before. The guide did a great job and we had plenty of free time to explore. One of the only highlights of the trip. Paid Optional Tour Schonbrunn place – the guide was very informative. Service staff was excellent. They were kind and friendly. BAD After the long bus ride we decided not to go on the Gottweig Abbey optional tour. We stayed on the ship to take pictures of the Wachau Valley. However because of the lateness of the hour and the lock, were not able to get many pictures. It was very annoying that the commentary continued about what we were “not” seeing because it was dark out and could not make out anything. Yet another disappointment. Paid Optional Tour Schonbrunn place –The tour seemed very rush and for the amount of money we spent, we should have been able to see both parts of the palace not just the one section. We felt cheated. It would have been cheaper and easier to do it on our own. UGLY The 3 hour bus ride was horrific, especially after the 6 hour bus ride the day before. It was totally unacceptable. The stateroom bathroom was horrible. The shower had not been cleaned properly, had hair on the walls and the floor that was not ours. The bathroom toilet was not flushing when we arrived. An officer came to the room and checked and it would not flush for him either. About 5 to 10 minutes after he left the toilet starting flushing and then a “rude” engineer came to the room stating that it was working. However the water pressure was very low and it took several attempts to get the toilet to flush. The bathroom also smelled like urine. It was extremely offensive. We reported the issue to the desk, however they decided to give us a lesson on how to flush the toilet and did not address the horrific bathroom smells. It was not good. Viking Hermod (Budapest) GOOD Service staff was excellent. They were kind and friendly. BAD Optional Tour Budapest– the bus portion of the tour was a complete waste of time. Driving around at normal speed with a great opportunity to take pictures did not make sense. And no printed information was provided about what we were seeing so that we could at least have some frame of reference. The guide was not as good as the others and she kept pointing out highlights way before we got to them and people were missing them. There was not enough time to explore the beautiful city. UGLY Another 3 plus hour bus ride – just a nightmare. The bathroom stop, where we had to pay was ridiculous. This should have been covered by Viking. Fortunately, we still had some Euros in order to pay for the bathroom. We are extremely disappointed in the quality and value of service that was received from Viking. There was absolutely no value for the money spent. Viking failed us and the other guest. We could never recommend Viking Cruises to any our blog readers. We also have already told our family and friends not to Cruise with Viking! Read Less
14 Helpful Votes
Sail Date: November 2018
It was marketed as the best river cruise. I expected fine dining and wonderful cruising on the Danube River. The day before departure, we received an email that the river water is low and that we may have to be moved. We were not given ... Read More
It was marketed as the best river cruise. I expected fine dining and wonderful cruising on the Danube River. The day before departure, we received an email that the river water is low and that we may have to be moved. We were not given an option to cancel or re-schedule. We started on Viking Egil, docked for two days, After short travels through locks, we had to pack and travelled by bus for four hours to our next destination where we met up with the Viking Gullveig. We missed the entire UNESCO Wachau Valley cruising sights. After two days, we had to pack again for another four hour bus tour to Viking Bragi docked in Budapest. It was truly sad to ride into beautiful Budapest by bus when we could have entered by ship. The Viking Bragi felt like a floating hotel that does not travel. The whole experience did not feel like a cruise because we were constantly unpacking and packing on an eight day cruise. We missed an excursion to the Gottweig Abbey because it was offered in the dark and there were safety issues. We did hear that someone fell and was hurt at the excursion. We did not feel that Viking was honest with the travelers. We heard that there have been issues since June/July and yet, we were not informed until the last minute when we can no longer cancel or re-schedule. The whole experience caused considerable stress and anxiety. We will no longer consider Viking for future travels and we will let our travel friends know of our terrible experience. I DO NOT RECOMMEND THIS OR ANY VIKING CRUISE! Read Less
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