Viking Marseille Cruise Reviews

Based on a wonderful Rhine cruise on Viking last year, we booked the Portraits of Southern France river cruise for this year. What a mistake. We arrived in France at the tail end of the European heat wave. The temperature was in the upper 90s. The air conditioning on the ship was not functioning properly and the cabins/restaurant areas were very warm to the point of being uncomfortable. We were ...

Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, than deflect the blame for the problem, then distract the passengers from the problem. Fixing the problem should have come first. An apology and acknowledgement ...

The bathroom floor is 2-3 inches higher than the stateroom floor. On the second night, I got up to use the bathroom and tripped and fell on the ledge. I hurt my back and my shin. I spent the entire next day in bed iceing my injuries. I was in moderate to mild pain the rest of the trip. Three weeks later, I still have bruises on my back and a bump on my shin. In my opinion, the stateroom is ...

We booked this cruise as at the last moment, the cruise we had planned on Danube from Budapest to Germany got canceled becuase the ship was damaged and had to go into dry dock for repairs. Our pick up at Marsailles airport was well done. So from June 22 through June 30 we were on the Viking Buri, a brand new ship for 2014. Upon arrival at the Buri, we were told we could not sail as scheduled the ...