1. Home
  2. Cruise Lines
  3. Viking River Cruises
  4. Viking River Cruises Cruise Reviews
Sail Date: August 2015
My sisters and I decided to take our aging mother to France and this was the perfect choice for us all! From start to finish, the service and the personnel were the best! Having traveled a lot having been an international flight ... Read More
My sisters and I decided to take our aging mother to France and this was the perfect choice for us all! From start to finish, the service and the personnel were the best! Having traveled a lot having been an international flight attendant, I totally enjoyed every aspect of this trip. Our ship, Hermod was immaculate, the food was delicious and plentiful,the staff was so friendly and attentive, the tours were so well organized and the tour guides were top-notch! The beauty of cruising this way is you can do as much as you'd like (me) and as little as you can handle (my elderly mom). There is so much to see and enjoy along the way. We took advantage of almost all the tours and excursions. We were definitely very lucky to have perfect weather. This was my first river cruise but it won't be my last. We went on the recommendation of one of my sisters that traveled on Viking last year. What a great recommendation it was! You are truly taken cared of from the moment you come out of customs to the moment you check back in to return home. Thank you Viking for a most memorable trip for my sweet mother, my sisters and me! C'etait MAGNIFIQUE! Read Less
Sail Date: July 2015
When I saw some of the scathing comments about customers’ experiences on the Hermod and we were about to set off to cruise on her, I was extremely concerned. However a very prompt reply to my email to the hotel manager on board assured ... Read More
When I saw some of the scathing comments about customers’ experiences on the Hermod and we were about to set off to cruise on her, I was extremely concerned. However a very prompt reply to my email to the hotel manager on board assured me all was well. After an extremely enjoyable cruise up the Rhone and Saone I can confirm that all is very well with the boat and all the crew, all of whom from the Captain down did everything to ensure we had the best possible cruise experience. Transfers to and from the boat I always find the transfers the most stressful part of any holiday and I have nothing but praise with the way we were shepherded to and from the boat. There was always at least one Viking Representative with us and we were never left wondering what to do next. In fact at Lyon Airport, where there were confusing automatic check-in machines for our return flights, the Viking Representative did all the work for us! The Boat After three different cruises with Viking, I have no hesitation in saying, this was by far the best boat and one that all the staff made sure stayed that way. For example I noticed one of the cabin attendants on her hands and knees removing a tiny scuffmark on the wall and this was symptomatic of the attention to detail of all the crew. The Food and Wine As usual on a Viking Cruise the food was delicious as were their choice of wines. We were invited on a tour of the galley and all of us were amazed that such high quality food could be cooked for 190 guests in such a compact area. Of course when you are dining with new and interesting people you overlook how often your glass is being re-filled, which had its effect the following morning as we were preparing for the day’s visits! The Excursions In general the excursions were very good. I particularly liked the way there was always a gentle and less strenuous trip for those that find walking more difficult. Cruise Director briefed us well before our dinner and frankly it was incredible, even though there could be four different tours occurring at the same time, how often he popped up to make sure our tour was going well Was it perfect? Well in the 36 to 39 degree heat the Air Conditioning did struggle and there are a couple of other points. One that is out of Viking’s hands and that was the height of the bridges we had to pass under. Because the headroom was so limited access to the upper deck was far less available than on other cruises. Even with the handrails down the headroom could be as low as 30cm. The second point was a paid optional tour and tasting in Chateauneuf-Du-Pape. For the cost of the tour I was expecting to taste three wines of exceptional quality that I would not be able to afford to buy. Instead of which we had a good tutored tasting of the sort of wines I buy at home. I have to say it was disappointing. Would I book with Viking again? We already have – we go on the Douro River of Gold cruise in the autumn. Now which Viking cruises shall we pick for 2016? Read Less
1 Helpful Vote
Sail Date: July 2015
I had my doubts about river cruising. The Viking cruise was first class all the way. The ship was modern, clean and spacious. Although our standard room was small, we spent very little time in it so it didn't make a difference. Opt ... Read More
I had my doubts about river cruising. The Viking cruise was first class all the way. The ship was modern, clean and spacious. Although our standard room was small, we spent very little time in it so it didn't make a difference. Opt for a less expensive room. The food was great. The chef was always available and each night gave his recommendations. There was always a choice of appetizers, entrees and dessert. Wine, beer and soft drinks are no extra cost at meals. The excursions were well planned and very organized. It was like clock-work. We would definitely do another Viking cruise. One thing- most of the passengers were retirement age like us. We enjoyed that. The people were mature and respectful and quite interesting. Read Less
Sail Date: July 2015
Based on a wonderful Rhine cruise on Viking last year, we booked the Portraits of Southern France river cruise for this year. What a mistake. We arrived in France at the tail end of the European heat wave. The temperature was in the upper ... Read More
Based on a wonderful Rhine cruise on Viking last year, we booked the Portraits of Southern France river cruise for this year. What a mistake. We arrived in France at the tail end of the European heat wave. The temperature was in the upper 90s. The air conditioning on the ship was not functioning properly and the cabins/restaurant areas were very warm to the point of being uncomfortable. We were never addressed by the Captain to explain the problem. Various crew members gave different reasons. It was obvious that there had been some instruction not to comment to guests. I felt so sorry for the restaurant servers who had to work so hard in the heat. The problem was finally fixed on Day 5 of the trip. Thank goodness the weather broke and became cooler. On the evening before the problem was fixed, however, our cabin was 81 degrees. We could not open our doors because there was an invasion of spiders. The ship had to call for pest extermination. The we could not use the veranda since it had been sprayed with pesticide. The other not so great part was dinner in the restaurant. Again, some offerings were hit and miss. The serving portions were also very small. There was nothing available for snacks for that 9PM hunger attack. We were fortunate that we had a suite that was supplied with fruit. The ports of call were mostly great. Lyon was fantastic. The small French villages and cities were beautiful. We especially enjoyed our excursion to Beaune. Read Less
2 Helpful Votes
Sail Date: July 2015
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, ... Read More
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, than deflect the blame for the problem, then distract the passengers from the problem. Fixing the problem should have come first. An apology and acknowledgement would have gone a long way, too. First the Good: (1) The fellow travelers were great -- every made the best of a difficult situation. (2) The ships staff and crew - they were troopers and had to put up with the same discomfort that the passengers did, and they did so with charm and good humor. (3) the Itinerary - the towns we visited were well chosen, and the local guides were excellent. (4) The ship (Viking Delling) had everything one would want on a river cruise ship -- the staterooms are well designed, the bathroom is large as far as cruise ships go, and the showers were great (hot water and good pressure). The lounges and common areas were plentiful and well designed. (5) The chef was accommodating to the vegetarians and gluten-free diners in our group. The Mediocre: (1) the food was so-so. It was plentiful, but nothing to write home about. Avoid the soups at all costs. Their version of clam chowder and lobster bisque were watery soups--not a chowder or a bisque. (2) the women in our group complained there was not enough time to shop in the towns we visited. (3) The on board entertainment -- it was basically a Ricky Martin look alike, with a nice voice, at the piano, doing English as a Second Language Karaoke each night in the lounge. The Ugly: (1) the ships air conditioning did not work. The temperature on our trip exceeded 35 C, on some days it got up to 40. Because the ship's A/C didn't work, the temperature in our stateroom exceeded 80 at night, and there were no windows to open so it was impossible to cool down. During dinner, guests at our table took to wrapping ice cubes in napkins, and wrapping the rolled napkins around their necks -- for 3 nights in a row. (2) The Ship and Viking refused to acknowledge that the A/C wasn't working: for a couple days. They blamed the unusually hot weather and said since a ship is made of metal, it was unavoidable that the ship would get this warm. Then one night another Viking ship docked along side us, we were able to walk into their lobby and dining room, and their A/C worked perfectly fine. So instead of fixing the problem, they offered an open bar to distract us. If our crew or Viking had acknowledgment the A/C system failure earlier, it could have called for repairs earlier. Instead they put their head s in the sand and made the passengers suffer. It turns out that the A/C outage was caused by a plastic bag being sucked into a water intake valve. If Viking had sought a repair as soon as the problem was noted, rather than blaming the design of the ship's A/C system or the weather, the problem would have resolved days earlier. (3) The Viking booked air transfers required at least 25-30 passengers to depart the ship at 3 am (luggage out in the hall at 2:15 am) for a 2 hour bus ride to the airport on the last night of the 8 day / 7 night trip. So in effect, it was a 7 day / 6 night trip. Requiring your guests to set alarms at 2 am on the last night of the tour is not a good way to have people remember the trip fondly. Read Less
Sail Date: May 2015
This was our second river cruise, and about our 30th cruise overall. The longship is new, well thought out overall, and the food excellent. The experience was much better than I expected and for our cabin (lowest price), pricing was much ... Read More
This was our second river cruise, and about our 30th cruise overall. The longship is new, well thought out overall, and the food excellent. The experience was much better than I expected and for our cabin (lowest price), pricing was much less than what we received. There are daily shore excursions included and with 1 exception the guides were excellent. The crew is exceptional, looking to make things better, not just waiting at the counter receiving requests: For example, we had a long trip from home to the ship, my wife was exhausted, and laid out on a sofa, head on my lap,until our room was ready. One of the crew saw this, and went and expedited the room availability. 10 minutes after she talked to us, she came back, insisted on carrying our carry-on bags, escorted us to the room with keys in hand. The only crew member who was not exceptional is the concierge. She was unreliable in following through when she said she would be available. She could offer only online web site information, and tickets she got for us in Paris required us to pick then up at a site 10 miles away from the museum, and at a different location. The Viking representative at the hotel, when shown our voucher tells us on arrival: "Why did she do that? The hotel concierge can sell tickets right here, at a lower price than that." When a discounted trip from Budapest becomes available, we will definitely use Viking. Read Less
Sail Date: May 2015
Although we had difficulties with the Viking-arranged flight reservations to France, the rest of the vacation was EXCELLENT! The cabin was just roomy enough and the accommodations were first-rate. The food was superb. I especially ... Read More
Although we had difficulties with the Viking-arranged flight reservations to France, the rest of the vacation was EXCELLENT! The cabin was just roomy enough and the accommodations were first-rate. The food was superb. I especially appreciated the fresh local fare and the extra effort that the galley staff put in to make sure everything was as fresh as possible. The meal service was excellent. The service staff were courteous, efficient and charming, for the most part. Shore excursions were very good, although some of the docents were a bit "long-winded" and took more time than we expected, leaving little or no time for anything other than the formal tour, such as visiting other sites, shopping or eating at a local restaurants. Our captain was wonderful - she was amazingly skilled and fully in command. The respect for her among the crew was obvious. It was a real treat to have a woman in charge! Read Less
Sail Date: May 2015
The longship accommodation was excellent bearing in mind limited space and my partner and I had no trouble in storing clothes and belongings. The food was excellent and always well presented. It was never of the "steak and ... Read More
The longship accommodation was excellent bearing in mind limited space and my partner and I had no trouble in storing clothes and belongings. The food was excellent and always well presented. It was never of the "steak and chips" variety although we did have a beautifully tender "chateaubriand" one night. The excursions were well planned and organised and very interesting. The lady who took us round Cluny was a quite brilliant communicator and very knowledgeable. The captain and staff were charming and always helpful. My only complaints were the fault of "Head Office"s lack of communication. You failed to tell us that we could have had three days to start with on the "cote d'azure" You changed the time of the first outward plane because we did not have time to make the connection at Schiphol: this resulted in us setting off at 3.00am and hanging about in Amsterdam for three hours. On the return journey at Lyon no-one explained that the coach could not enter the airport and had to stop at the TGV train station. You can imagine the confusion this caused. I was the only one in the group who spoke French and fortunately could grasp the situation and what needed to be done! Read Less
1 Helpful Vote
Sail Date: May 2015
This was my 2nd river cruise with Viking and I have already booked my next one with them. Boat and service was up to the normal Viking standard, very good. Viking didn't recognise that we were 2nd time travellers. We were told ... Read More
This was my 2nd river cruise with Viking and I have already booked my next one with them. Boat and service was up to the normal Viking standard, very good. Viking didn't recognise that we were 2nd time travellers. We were told we would find something in our room. It was sent to another room, when it did turn up it was a bottle of the same free wine that we had been drinking all week. The last port we docked at was Chalon-sur-Saone, which is a very nice town, but we docked in a unused run down port. Opposite the boat when we docked was a make shift bar that looked very rough. People I spoke to on our trip also felt like myself, which was uneasy to be in this area and didn't want to go for a walk after dinner, and it is a quite a walk into town. Other boats of the same size were using the water edge dock nearer the town centre. We booked this cruise after looking at out flight times, but Viking gave us later flights. On the walking tour of Lyon we had a local guide who seem to know very little about the town and seem to keep looking at her mobile. I am hoping the next trip is of a better standard. Read Less
Sail Date: April 2015
The bathroom floor is 2-3 inches higher than the stateroom floor. On the second night, I got up to use the bathroom and tripped and fell on the ledge. I hurt my back and my shin. I spent the entire next day in bed iceing my injuries. I ... Read More
The bathroom floor is 2-3 inches higher than the stateroom floor. On the second night, I got up to use the bathroom and tripped and fell on the ledge. I hurt my back and my shin. I spent the entire next day in bed iceing my injuries. I was in moderate to mild pain the rest of the trip. Three weeks later, I still have bruises on my back and a bump on my shin. In my opinion, the stateroom is very poorly designed. I don't think most people expect to have to step up to entire the bathroom. Every other cruise line I have been on, has the bathroom floor on the same level as the stateroom floor. Several other people I spoke with complained about the design also. It seems as though Viking has neglected to consider the safety of its passengers. The ship was clean, the staff were friendly and helpful and the tour guides were very knowledgeable. Unfortunately, it was all over-shadowed by my fall and injury. I also must comment on the food. Many of the dishes were overcooked. The lamb was tough and dry, the fish dry and overcooked as was the coq au vin. The Eggs Benedict was good. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Email me when prices drop