Viking Marseille Cruise Reviews

When I saw some of the scathing comments about customers’ experiences on the Hermod and we were about to set off to cruise on her, I was extremely concerned. However a very prompt reply to my email to the hotel manager on board assured me all was well. After an extremely enjoyable cruise up the Rhone and Saone I can confirm that all is very well with the boat and all the crew, all of whom from ...

I had my doubts about river cruising. The Viking cruise was first class all the way. The ship was modern, clean and spacious. Although our standard room was small, we spent very little time in it so it didn't make a difference. Opt for a less expensive room. The food was great. The chef was always available and each night gave his recommendations. There was always a choice of appetizers, ...

Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, than deflect the blame for the problem, then distract the passengers from the problem. Fixing the problem should have come first. An apology and acknowledgement ...

This was our second river cruise, and about our 30th cruise overall. The longship is new, well thought out overall, and the food excellent. The experience was much better than I expected and for our cabin (lowest price), pricing was much less than what we received. There are daily shore excursions included and with 1 exception the guides were excellent. The crew is exceptional, looking to make ...

Although we had difficulties with the Viking-arranged flight reservations to France, the rest of the vacation was EXCELLENT! The cabin was just roomy enough and the accommodations were first-rate. The food was superb. I especially appreciated the fresh local fare and the extra effort that the galley staff put in to make sure everything was as fresh as possible. The meal service was ...

The longship accommodation was excellent bearing in mind limited space and my partner and I had no trouble in storing clothes and belongings. The food was excellent and always well presented. It was never of the "steak and chips" variety although we did have a beautifully tender "chateaubriand" one night. The excursions were well planned and organised and very interesting. The lady who took ...

This was my 2nd river cruise with Viking and I have already booked my next one with them. Boat and service was up to the normal Viking standard, very good. Viking didn't recognise that we were 2nd time travellers. We were told we would find something in our room. It was sent to another room, when it did turn up it was a bottle of the same free wine that we had been drinking all week. The ...

The bathroom floor is 2-3 inches higher than the stateroom floor. On the second night, I got up to use the bathroom and tripped and fell on the ledge. I hurt my back and my shin. I spent the entire next day in bed iceing my injuries. I was in moderate to mild pain the rest of the trip. Three weeks later, I still have bruises on my back and a bump on my shin. In my opinion, the stateroom is ...

From when we started the booking process until we were helped to check in at the airport for the return flight, everything was excellent. We were met at the airport by a Viking representative and led to a Mercedes taxi to meet the boat at Avignon. We had previously been bused on other cruises, but as we were the only couple on this flight and they didn't want us to have to wait, we were on our way ...

We have done many ocean cruises, but my wife occasionally would get sea-sick. We decided to try a river cruise and based on this experience will be doing many more. The Viking Delling was a great ship and the people we met were very friendly. We became good friends with 4 other couples (10 people in total). We are planning on being on another cruise together in 2016. The activities were just ...