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12 Viking River Holiday Cruise Reviews

My husband & I just got home from our Viking Christmas Rhine Cruise. We're experienced travelers in our 60s who used to do most of our European travel by train, limit our itinerary to 3 cities at most & stay at least 2 nights ... Read More
My husband & I just got home from our Viking Christmas Rhine Cruise. We're experienced travelers in our 60s who used to do most of our European travel by train, limit our itinerary to 3 cities at most & stay at least 2 nights in each city to minimize packing & unpacking. However now that we're older my husband wants to take more cruises because the tour companies handle luggage & airport transfers for us. This was our 1st Viking cruise. (A yr & a half ago we took a Tauck French Art cruise. The price for our Viking cruise was much less than the Tauck cruise.) Overall our Viking cruise was enjoyable & went smoothly, but there were a few things that could have been improved. We took a 3 day Brugges, Belgium extention, which began when we landed in Brussels. Unfortunately no one was at the airport when we arrived to take us to Brugges. We waited 45 mins. & the driver eventually showed up, said he was in a traffic jam due to rain & apologized. When we arrived at our hotel, the Duke's Palace (a real Medieval palace in the center of Brugges) at 11 am. they said our room wouldn't be ready until 3 pm. They had a rigid policy & refused to let us go on a waiting list if a room became available. We were exhausted from our flight, but we knew of a nearby reastaurant, Lizzies that serves excellent waffles, so we had lunch. Then we returned to the hotel lobby around 12 noon & met up with 3 other couples from our tour. We got acquainted & then commiserated about having to wait so long for our rooms. Eventually all 4 couples fell asleep in the hotel lobby on the sofas & armchairs. In all other respects the hotel was very nice including their bar & restaurant. Finally at around 2:45 pm 4 rms became available all at once. The hotel clerk tried to give us a room opposite an elevator, but the desk manager eventually found us a new room. It was nice with copies of old Flemish portraits & had a hi-tech bathroom with a huge shower. So we fell asleep, caught up with our jet lag then had dinner nearby later. The 2nd day an excellent guide took us on a walking tour of Brugges & the following was a free day. The last day we were loaded on a bus with an amusing guide who told us all about Belguim & Holland. We arrived in Amsterdam at the Bragi around 5 pm, so we didn't get to do any Amsterdam sightseeing, but we were tired, so it didn't matter. The weather was unseasonably warm, in the 40s & down around the 30s for the rest of the cruise, except when we were in the Black Forest on Christmas Day when there was a pretty snowfall. The passengers were a mixture of people on their 1st European trip & travel veterans. The majority were in their 60s, but there were a few college-aged, some as old as their 80s & a few disabled people traveling with family members. (Viking does a excellent job of accomodating for the elderly & disabled.) I would guess that most passengers were middle & upper-middle class with a good number of teachers, college professors, ex-military & civil servants. Since the theme of the cruise was Christmas Markets we visted cities with markets & took walking tours of Cologne, Heidelburg, Strasbourg & an optional tour to Colmar. Along the way we saw castles on the Rhine. Viking offered optional tour groups for slower walkers & photograhers. There were other tours & attractions as well, but jet lag & short, dark days made me feel lazy & require an afternoon nap, so I took a pass on some of the scheduled afternoon events. At night there was a fantastic pianist, Emil who could play just about any request. On Christmas Eve there was a sing-a-long of Christmas music & some people got up & danced. All our meals were provided on the boat, which was convenient, helped save money & the time required to figure out where to eat while ashore. At breakfast they served a buffet with all sorts of sausage, cheese, fruit, potatos, breads, veggies etc. plus omlettes & French Toast. At lunch there was a choice of soup, cooked dishes & a fantastic salad bar. There was also a casual dining restaurant in the bar with soup, sandwiches & a less extensive salad bar. At lunch & dinner there was always nice dessert choices. There was a free coffee bar with cocoa, espresso & afternoon cookies. Dinner was a multi-course, more formal event. Many fellow passengers raved about the refreshments at the Christmas Markets, such as Gluwein but I was more focused on chocolate & marzipan. Most passengers we spoke with agreed that the food was somewhat bland, became repetitive by the end of the cruise & was often not hot enough. The wine was good, but they kept serving the same red & white with each dinner. Some variety would have been nice. I think the Christmas tour is more of what I would describe as a "beginners" tour--more low-stress for people who are timid about mixing in with real Europeans, but it was great for people who like to sit on the boat & watch the scenery. Life on the boat is like living in a North American bubble & I felt cut off from real Europeans, except for the Viking staff. I love art & had to break away from the tour & go on my own at one point, so perhaps this wasn't the best cruise for me. I think I'd do better on a specialist art tour, but If you just want some jolly Christmas fun & a chance to make some new friends it was great. Read Less
Sail Date December 2014
We departed Frankfurt on Nov. 25 and sailed on the Viking Kara, disembarking in Nuremburg. The Kara was one of the newest longships and did not disappoint. This was our 5th Viking Cruise and it seems that Viking just keeps getting better. ... Read More
We departed Frankfurt on Nov. 25 and sailed on the Viking Kara, disembarking in Nuremburg. The Kara was one of the newest longships and did not disappoint. This was our 5th Viking Cruise and it seems that Viking just keeps getting better. Our Captain, Johann Bons, was engaging and very personable as well as professional. He went out of his way to make all passengers feel welcome. I had asked him when we would be passing Karlstadt and he gave me an approximate time, and he blew the horn for us so we knew when we were passing it. He was great. All of the staff were great, nothing too much for them. The Executive Chef, Florian was always around asking about the food, the soups and the meals were very, very good. Always enough to eat. The ports were Frankfurt, Wertheim, Wurzburg, Bamburg and Nuremburg. We did not go on the Heidelberg excursion ( I had gotten sick) it was a 2 hour bus ride. Instead we sailed on the ship with a few other passengers, it was a wonderful day cruising with lovely fall like scenery. The Christmas Markets were just opened. So we had gluhwein at every stop. Nuremburg was very crowded. We had our only optional tour in Nuremburg on WWII sites. The guide was very knowledgable and it was worth the extra $39 Euro. We did go into the courtroom where the Nuremburg trials were held, that was really something. We so enjoyed this cruise and will be on another in 2015. Read Less
Sail Date November 2014
My husband and I did the Danube "Christmas Markets" cruise starting December 21 in Budapest ending in Nuremberg Dec. 28. This is our second cruise with Viking. (Our first was last October with their China Yangteze cruise of about ... Read More
My husband and I did the Danube "Christmas Markets" cruise starting December 21 in Budapest ending in Nuremberg Dec. 28. This is our second cruise with Viking. (Our first was last October with their China Yangteze cruise of about 15 days. Loved it!) The Viking Idun is only a year old and has capacity of 190 guests. There were 180 on this trip, which is a good turnout given it is over Christmas. The room was very satisfactory. We had a Stateroom on Level 3. The food was great and the menu changed daily. The excursions at the port cities were well done by local guides. We had been to some of the cities on the itinerary before, but found Regensburg and Nuremberg to be especially great. Cobblestone streets galore. The pace was very relaxing. Most of the guests were active older people in their late 40's to a few in 80's! The meals are open seating and due to the number, just one seating! Never a problem getting a table with interesting people. I talked to many guests of all ages and they agreed this was a terrific trip and will recommend it to others. This is a small boat so if you want a swim pool, spa, exercise machines, etc. find another cruise line. Our checked luggage never showed up until we returned home, but our concierge, Daniel, was trying his darned to find them and get them to us as we moved upstream to Nuremberg. The ship did laundry for us free as all we had was what we wore on the plane and a change of shirt and underwear in our carry on. Please note that the Christmas markets open at Advent and close early on the 24th. They don't take down the city lights until later however, so you can see the wonderful decorations even if the stores are closed. We will be looking at another trip with Viking in the near future. Read Less
Sail Date December 2013
We just returned home from our most excellent river cruise. There is something to be said about a new ship - Magni being only in service for 3 month was beautiful, clean and decorated for the Holidays. We found the staff to be absolutely ... Read More
We just returned home from our most excellent river cruise. There is something to be said about a new ship - Magni being only in service for 3 month was beautiful, clean and decorated for the Holidays. We found the staff to be absolutely wonderful. Everyone on the ship made us feel welcome. This was to be our Thanksgiving Cruise, however as it turned out it was also a Christmas Market Cruise - all the Christmas Markets were open or just opening... We were very lucky as far as the weather goes - it was cold but sunny most of the trip - not a drop of rain was to be seen the entire time - we heard that the people on the previous cruise were not so lucky, as it rained every day. The trip started out with a greeting from the staff and a glass of champagne and the news that we had been upgraded to the 3rd deck, can you say room with a Balcony? Amazing - the room was small but beautifully laid out. We had sufficient storage for all our clothes and the suitcases fit under the bed. Bathroom was tiny but big enough for our use. No clingy shower curtains here, but a glass door separating the toilet from the shower. Food on the ship was also amazing. Breakfast was a buffet (or you could order), Lunch was also a buffet served both in the dining room and in the Sun Room. Beer and wine was served for Lunch and Dinner. I am not a beer drinker but had several glasses at lunch time and it was excellent, in my opinion. Dinner consisted of three courses - the main course always included a vegetarian meal (which was great for me). Wine was flowing freely..... Tours consisted mainly of bus and walking tours, and almost each tour included a Christmas Market with the wonderful smells of Christmas filling the air and the hot wine (gluewein) calling my name. Tours were well organized and attended well. Each evening we had a meeting to go over the next days events and some talk or entertainment from the different countries we visited. A shout out to our wonderful and amazing Cruise Director who went above and beyond organizing everything. The passengers on this cruise were a delightful, well traveled group and we enjoyed meeting and dinning with many of them. We got lucky at the Captains Farewell dinner and were invited to dine with the Captain and the Hotel Director. It goes without saying that the behavior of the staff reflects on how the Captain and Hotel Director treat them and this was one very happy group of employees. Places we visited: Passau - a very cute town that was still recovering from high flood waters Salzburg - a wonderful city with lots of history and the ride to the city which took about 1 1/2 hours was beautiful. Landscape covered in snow covered mountains. would not have missed this for the world. Melk - amazing tour through Melk Abby and of course don't forget to try the Apricot Liquor that the town is famous for.... Vienna - what can one say about this city? A must see for history and music buffs. There were several Xmas markets open but if you are there on a Saturday, beware - shopping is almost impossible with all the people at the markets it's hard to see anything - still an experience you have to try. Bratislava- Slovakia is a fairly new country and is still building itself up - it's charming to walk through a town that has not yet reached the 21st century.... Budapest- Wow, so much to see and do in this gem of a town. Highly recommended for all you History Buffs out there. I hope this makes each and every one of you reading this review want to go on this amazing journey just ones in your life time. As for my husband and I - we shall try and go again....soon... If anyone has any questions please contact me at ghorton@zod.com Read Less
Sail Date November 2013
My cruise was the Danube Waltz, December 1-8, 2012. We flew into Munich and Viking met us at baggage and quickly directed us to a waiting motor coach. After a beautiful drive, 1.5 hour, we arrived at our amazing ship in Passau Germany. ... Read More
My cruise was the Danube Waltz, December 1-8, 2012. We flew into Munich and Viking met us at baggage and quickly directed us to a waiting motor coach. After a beautiful drive, 1.5 hour, we arrived at our amazing ship in Passau Germany. Wow! The ship was in the center of this sweet cobbled village and check in was casual. We never had to lift our bags again after we were greeted by Viking. There was plenty of hot beverages and lunch to be had and we couldn't access our rooms until afternoon so we went wandering around. Passau is a beautiful and friendly small town. The Christmas market is in the center by the famous church that is on the tour. If you travel at Christmas, get a Gluhwein, which is hot mulled wine. It comes in a mug but when you return it, you get a return deposit. Same with plates and silverware when you eat a dish of food at the market. Anyway, when we were able to get into our room, around 3 pm, we settled in and unpacked for the week. Our room was on the bottom level (steerage, ha ha) and the water level view was awesome. The amenities are so modern. The electrical outlets are in 110 as well as 220(French plugs). So if you only need to charge a couple of things, ie. phone and camera, don't worry about buying adapters, just use the provided 110 outlets. The beds were small but comfy. I was travelling with a friend so we had twin beds. The room is small but so well appointed you have everything you need. Even a fridge in case you buy something in town. The shower is so strong and the products are high quality! A couple of points on the downside, the bathroom is completely glass. I know they did it to make the room feel spacious but it's awful. There is a switch right inside the door to frost the glass. In the middle of the night one person can't use the bathroom with the light on because it REALLY lights up the room. Also, when you're in the shower it's a full on shadow peep show! We just tried to leave the room and give each other privacy as much as possible. I don't see the point in the design.Oh well,just turn on all the room lights when someone wants to shower so it can be less like a stage show. And the lights in the room are extremely harsh (obviously not designed by a woman:) Other than those two things, great rooms! After the first walking tour I realized I am not a walking tour person. They are very very slow and entirely too much information is imparted for my taste. Other people enjoyed it so you may too. I just felt tethered and was unable to wander into stores and the guide just talked and talked in my ear. Great headsets though! To highlight each town in my opinion: Passau. Simon gave a great gingerbread demonstration and his restaurant/ shop is around the corner. The molasses recipe is so great. All his products travelled well and were so well received as gifts, delicious!! I cannot speak to Linz because we arrived early in the morning and left for Salzburg. We we arrived back at the ship, I never went into town. Salzburg was a town of fashion forward shopping, delicious food and sweets. The people were so lovely and the town is surrounded by the Austrian Alps. The motor coach there is spectacular and the city is even better. It's quite pedestrian friendly. I skipped the tour and met my group at the bus. Melk was just a morning tour of the Abby and a stroll through an enchanting village back to the ship. If you're able, don't miss the stroll. The ship doesn't leave til after lunch so there are plenty of spots in town to eat. Durnstein I noticed is off the tour for 2013 and 2014 in the catalog. Alot of people complained because we were there for 6 hours and nothing was really open. Those who didn't do the optional wine tasting class stayed on the ship. The village is nothing but small wine producers so they close up tight after October. Since we were there in December it was very quiet. But so lovely! I see the Krem is on the tour now but if you are fortunate enough to go to Durnstein, please go to Weingut Bohmer. Herr Bohmer is a young man who, with his wife and family, produce delicious varietals. He has a 6 table joint in town where you can get a chilled glass of his Gruner Vetliner and a feast of salamis, cheeses, pickles and breads. As friendly as it was inexpensive:} Vienna, wow! The town is built away from the river. You load into motor coaches and they tour you around the Ringstrasse before letting you out at the Albertina Museum. Then they go on a walking tour (I did not). Because Vienna is so vast and not pedestrian to the river, Viking did a great job of running busses back and forth for shopping and so anyone who wanted to lunch on the ship could go back later. I had a wonderful Apple Strudel at the Hofburg Cafe. Bratislava was my absolute favorite town. I had all morning since I did not take the looooong slooow walking tour. I like to shop so I had Bata Shoes on my hit list. If you enjoy wine, Trunk wineshop is friendly and affordable. There are grapes in this region you will never drink again until you come back. Alibernet for one. Get a bottle for the ship and a couple to take home in your suitcase. No customs issues just pack well and declare it. Don't miss shopping in the all pedestrian village in the center of Bratislava. This is a long review:} And Budapest. If you are looking to spend quality time, here's the highlights. Ancient baths. Shopping the Vaci Utca, which ends at Great Market Hall. Buy ChocoMe bars and bring lots and lots home. And walk down to the Shoe Memorial. It's very powerful. The lights at night rival nothing I've seen and I have been to Paris! This town is on my must return list. One day will not do! On the ship: Viking time is slow time. You will not blink and find this trip over quickly. You will be treated like a VIP traveller the entire time with no exceptions. Excellent service, everything well presented and as promised. The food was a little banquette but I'm just not willing to complain. There were so many options and everything tasted really good. Viking produces their own wine and it is delicious! No joke. It's fully included at lunch and dinner. And later in the lounge when you are paying, you get a big fat generous pour with a carafe next to it for about 4.50. I bought my share of wine, had my laundry done, bought lip balm from the lobby shop. and sent postcards and my incidentals were 40 Euro. I cant say enough (obviously) about how much I loved this cruise. The cities, the accommodations, lovely travellers, and a state of the art, modern floating hotel. I saved for a year to make this trip and I could see where every penny went! Read Less
Sail Date December 2012
After 3 nights on board we had to disembark the Odin and continue our itinerary as a 'land' cruise. The Danube was too high because of early melting snows. (Let's hear it for climate change.) There were several other ships ... Read More
After 3 nights on board we had to disembark the Odin and continue our itinerary as a 'land' cruise. The Danube was too high because of early melting snows. (Let's hear it for climate change.) There were several other ships that experienced the same fate. Nevertheless, Viking managed to find nice buses, 4-5 star hotels, and relatively good places for 135 people to eat all at once. The only exception was our final night in Budapest. The group was divided between 2 hotels. We went to all the planned places, we just didn't have as much time because of traveling by bus during the day, rather than at night while we slept comfortably in our cabins. We visited Nuremburg and Regensburg Germany, the Melk Abby in Melk Austria on the way to Vienna. In Vienna the Schonbrunn Palace is a must see. This year the Christmas Market at the Palace became a New Years Market and we had our best shopping here. We ended in Budapest Hungary. We did not have as much time as I was hoping for in Budapest. Just another reason to do the cruise from Budapest to Bucharest. Only one excursion had to be cancelled. The worse part of it all was the people who gripped endlessly about our fate, as if Viking could control the weather. (I'm guessing the complainers are also climate science deniers!) One man was observed asking who was going to pay for his coffee at one of our 'rest' stops. Yes, really! Through it all, our Viking hosts, Jochgum Schuijt (Joe), Svenja David and Victoria Brack did everything they could to meet everyone's needs, whether large or small. These 3 people deserve a raise!! The girls were observed shlepping bags right along with the boys. It should be remembered that this trip was during the week of Christmas and these people were with us and not at home with their families. Viking provided the concert in Vienna to everyone at no charge. (This was an elective excursion.) After we returned home we received a generous voucher to be used on a future cruise. Yep, we've already schedule the Cities of Light cruise in Oct of 2013. Read Less
Sail Date December 2012
My overall rating for Viking is a 95 out of 100 but with no other river cruise to compare it too. That being said we were fairly worried about the water levels on the Danube prior to out departure of this trip. We departed from Orlando ... Read More
My overall rating for Viking is a 95 out of 100 but with no other river cruise to compare it too. That being said we were fairly worried about the water levels on the Danube prior to out departure of this trip. We departed from Orlando on Dec 16Th with air booked through Viking Air. Although we took the scenic route from OIA to Detroit to Amsterdam to Budapest. All went well and all of our connections went as planed. We arrived in Budapest airport and were greeted by Viking Prestige staff after retrieving our luggage and were loaded on buses to the ship. We were greeted on the ship with an abbreviated buffet lunch and were allowed to our room (123) one hour prior then stated @ 2:00 PM. Our room was new and modern as compared with any ocean cruise that we had taken. We were on the bottom deck (the cheep seats) but the only difference was the size of the window compared with any other rooms with the exception of the suites. Food was generally very good with the exception of a couple of meals that we didn't prefer and we ordered the optional ( standard) steak which was a very good option. Salad dressings were watered down and could use improving but the baked goods and breads were very good. The crew was very good and service was for the most part exceptional. Our cabin steward was great and we did not have to ask for anything in the entire 11 days on the ship. The cruise director was fantastic and very entertaining. All cruise activities were well organized although limited as compared to ocean cruising. The tours that were included were very good and the tour guides that were used were very informative and professional. We had a couple of guides that I would say were exceptional. The one optional tour we took was the Mozart Strauss Concert and I did not think it was a good value for the money! We thought it was to take place at a "Theater" with real acoustics etc. but it was not. Others that I talked to were disappointed with this tour as well! The weather on the cruise was as expected during the winter months and the Christmas markets were very nice but we are not big shoppers. The food and wine at the markets were the highlight for me.Of course during Christmas day and eve, the markets and shops were either closed or closed early. We met many wonderful people on the ship and found this type of cruising very intimate and a great way to meet new friends. Water levels were very low prior to leaving on our trip and towards the end of our trip our ship was having difficulty getting under some bridges do to high water levels( go Figure)! Obviously water levels change very quickly on the Danube. We also went through many "Locks" which was very interesting and different! Our return trip home was from Nuremberg Germany to Paris to Atlanta to Orlando. Although very long we had no problems and all our connections went smoothly and with no loss of luggage. This was a very good trip and I would highly recommend river cruising and I would highly recommend Viking. Happy Sailing, Frank & Lynn Read Less
Sail Date December 2011
This cruise from Nurnberg to Budapest was threatened to not take to water due to the low water levels on the Danube in the late fall of 2011. Fortunately rains fell the week before we were to cruise, though Viking cruise line's ... Read More
This cruise from Nurnberg to Budapest was threatened to not take to water due to the low water levels on the Danube in the late fall of 2011. Fortunately rains fell the week before we were to cruise, though Viking cruise line's carefully worded information seemed to threaten that whether one cruised or not was the chance one takes upon booking??? That should have been due warning about the integrity of the Line, but it took more bumps to really recognize the lack of quality on this line. The food was poor. Despite the assertion that local foods and recipes would be featured we found it impossible to get a soft-boiled egg at breakfast, the cheese selection was very poor, no brotchen, no schwarzbrot, and the coffee was weak (more Norwegian-American) than European or Starbuck's. Generally however, breakfast was the best meal. Dinner was 4 courses. The salad was always a joke. The entree was only acceptable if one ordered the standard menu of steak/chicken/salmon and baked potato, but how local is that? The soup was never piping hot, and I believe it may have been the cause of sickness on the ship. Many cruisers were sick on this boat. Staff were sick too. I have never been so violently sick for so many successive hours. Generally I am a very healthy person. I think the kitchen and cook need to be replaced. The serving staff varied from competent to surly. The house wine was drinkable, free, and flowed with dinner. The outings at each port were accompanied by knowledgeable guides. I was unable to make every outing due to sickness and am generalizing here. The hotel staff were attentive and had to do extra cleanup due to sickness to be sure. If you know Europe at all, you are better off on your own along the Danube. You can eat better and stay better for less than half the price and a little internet research will guide your historical/architectural quests quite sufficiently. Read Less
Sail Date December 2011
For our first European Cruise we decided to go on Viking River Cruises on the new Viking Prestige. We had already spent several days in Munich and the surrounding area visiting Daqchau, Newschwanstein Castle, etc before boarding the ... Read More
For our first European Cruise we decided to go on Viking River Cruises on the new Viking Prestige. We had already spent several days in Munich and the surrounding area visiting Daqchau, Newschwanstein Castle, etc before boarding the cruise in Nuremburg. The ship was smaller than expected but was wonderful. Once onboard it had everything we needed and then some. Nuremberg was an amazing city. The history and the culture was incredible. The Christmas Market is one of the oldest in the world and it was outstanding. The food and the crafts were spectacular. The tour of the city was very educational. Next stop was Regensburg. There is way way to describe how AMAZING this city was. The food, the people, the architecture, it was AWESOME. Would recommend spending as much time here as possible. The next day was Passau. We toured the city and visited a bakery where they have been making gingerbread for 4 generations and we got to sample it and see a demonstration. We then visited the Christms Market and again the food and people were incredible. The next day was into Austria with our first stop in Melk. The Abbey was most of the magnificent palces I had ever seen. The history and architecture were incredible. We then got a short time in the city and then we cruised through the majestic Wachau Valley. it was very cool and windy that day but the scenery was great. Next we stopped in Vienna. Vienna was old, grand and majestic just as I expected it to be. Yet, on another hand it was very similar to any major city like NYC in some ways. The coffee houses were great and the food was amazing. Again the Christmas Market gave you a real local feel for the city. Our guide in Vienna was the only guide that we didn't really care for. She was very scattered and did not keep focused very well, so we left the tour and went on our own. Our last stop was in Budapest Hungary and by far, it was our favorite city. There is no way to describe how amazing this city is. The people were amazing, the history, architecture and the Christmas Market was wonderful. Could have spent another 3 days there. The ship itself was new and very well done. It was not as large and fancy as the ocean cruises but you spend most of your time in the city and are only on-board to eat and sleep. The food was very good. Most passengers were older than myself and my husband so sometimes we wanted a larger portion but we then asked for seconds and most times it was not an issue. We had a cabin with a french balcony so you could open the sliding doors which was nice. However, a good portion of the time the river smells so we did not keep the doors open very often. The staff was incredibly helpful and accommodating. Gabor was our bartender and he was the BEST. I know I have used amazing, incredible and wonderful several times but that is truly how we felt about our trip. Please contact me if you have any other questions or are considering a trip like this. Read Less
Sail Date December 2011
My family booked this cruise to see the Christmas markets a year ago and were so excited to go. We received a email the night we flew to Nuremberg and arrived on the Prestige that because of low water in the Danube we would be bused to the ... Read More
My family booked this cruise to see the Christmas markets a year ago and were so excited to go. We received a email the night we flew to Nuremberg and arrived on the Prestige that because of low water in the Danube we would be bused to the different destinations and different ship and then hotel. We sort of thought this would be a good adventure and instead had the worse experience of any cruise line I have ever been on. You would have thought that Viking would have uped their game knowing this was not what people payed for but they totally dropped the ball and instead from my first experience to my last I felt they knew it was not going to be good so they just did not care . Starting: upon arrival and throughout the cruise the public toilets had receptacles over flowing with paper towels etc...yuck. You had to hunt down housekeeping to get shampoo etc...it was never replaced as used. Going to the front desk with a question I was informed any problems were to be addressed by writing customer service when we returned......really This was the worst food service bar none. Upon arriving at lunch that was billed from 11:30 till 1 pm there were only clean places scattered thought out the dirty setting and we requested to eat together...this was a major accomplishment to get them to set 6 clean places together. The food was cold , left over and picked over and when we asked if there was anything hot we were told we should have come earlier. I do not understand at meals why they set the whole table and then leave dirty places as people leave and you have to hunt for clean tables and clean place settings even during breakfast. Upon busing us to the different cities we would have to eat at a local restaurant of their choice with one option> vegetarian or meat. My daughter being a vegetarian was told they had to serve everyone else before they could serve her. We waited 30 minutes for her food to arrive while we waited and ours was cold and congealed...unacceptable. The whole dining experience was so substandard it is hard to describe the issues. Buses were either too cold or too hot and if anyone mentioned a temperature change they were told there was nothing they could do. In contacting Viking they told all they would give a credit toward a future cruise. I would never step on a Viking ship again and highly recommend to all my friends, family and anyone I can not to book on this cruise line. We have been on over 10 cruises and I have never written such a bad review..most are wonderful and we have had some great experiences. I feel Viking missed the boat here. Too many issues to waste your money on. Complete lack of care by customer service Read Less
Sail Date November 2011
We were warmly welcomed in Nuremberg and taken to the beautiful Prestige ship. Our room was just lovely and there was a tray of Christmas cookies and candies. The ship was very nicely appointed and the staff was friendly. It started out ... Read More
We were warmly welcomed in Nuremberg and taken to the beautiful Prestige ship. Our room was just lovely and there was a tray of Christmas cookies and candies. The ship was very nicely appointed and the staff was friendly. It started out real well but we soon learned that the Danube was very low and that we would travel to certain point then have to get off that ship and get on the Legend to continue. Apparently there was a part of the Danube that was impassible. Then, from Vienna we had to travel by bus to Budapest cutting short our time there. We did make all the Christmas markets that were promised. To make up for the inconvenience, we were treated to a beautiful musical show in Vienna that would normally cost around $80 and also we were put up in a 5 star hotel in Budapest for one night. Then, when we got home, we got vouchers to spend on future cruises. This did not discourage us from booking another cruise and we are going from Moscow to St. Petersburg this July. The Christmas Markets are fabulous!! Read Less
Sail Date November 2011
I travelled 11-19 Dec 2010 on Viking Legend's Christmas Market Cruise on the Danube. I wish I'd read previous reviews...particularly the one which spoke of the ship breaking down. We experienced the same. On the first day of ... Read More
I travelled 11-19 Dec 2010 on Viking Legend's Christmas Market Cruise on the Danube. I wish I'd read previous reviews...particularly the one which spoke of the ship breaking down. We experienced the same. On the first day of sailing the extraction pumps failed and flooded all the bathrooms, then within an hour, the power went out and the boat stopped. As we were doing the Vienna to Nuremburg "up river" cruise...we started floating back down the river. The rest of the "cruise" was bus trips...some 4 hours long to reach our ports. The service staff was very accommodating and I'm sure the company was out quite a bit of money (extra bus expenses, providing lunches in local restaurants rather than on board, an overnight in a Nuremburg hotel the final night), however, we were out the experience promised. The company offered a 30% discount on a future cruise (apparently worth approx. $550), if used within a year, as compensation for us. My travelling companions were on a once in lifetime trip...there will be no compensation for them. As for me, I may do another river cruise, but not within a year. I did not think the food was very good. Particularly the dinners. The service, again, though was very good. The rooms were adequate. The excursions were nice, though shortened. Apparently there are issues with the "green" engines. I would not risk this boat again! Read Less
Sail Date December 2010
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