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Cruise Ratings
3,598
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106
Sail Date: October 2017
From the moment of embarkation to the day we had to leave the ship, we were treated like royalty. We added on a couple of extra outings in addition to the outings Viking included. I enjoyed every excursion and enjoyed spending some days ... Read More
From the moment of embarkation to the day we had to leave the ship, we were treated like royalty. We added on a couple of extra outings in addition to the outings Viking included. I enjoyed every excursion and enjoyed spending some days lazing around on board the ship. The staff could not be more friendly or accommodating to every need and want. The lounge was a very comfortable place to sit with big windows so you would not miss any of the sights. Scenery spectacular. I especially enjoyed the open seating at meal times because I was able to meet so many wonderful people from around the world. The food was exceptional. I also enjoyed each day when the chef came out to tell us about the evenings specially prepared menu. I hope to book another adventure with Viking in the coming years, I would not use any other river cruise company other than Viking. Read Less
2 Helpful Votes
Sail Date: July 2017
My husband and I had our first experience with Viking June-July 2017 and it was superb. We had not heard of the company or trips until the suggestion was made by friends who wanted to celebrate their anniversary. The choice of excursions ... Read More
My husband and I had our first experience with Viking June-July 2017 and it was superb. We had not heard of the company or trips until the suggestion was made by friends who wanted to celebrate their anniversary. The choice of excursions happened to coincide with our anniversary as well. We enjoyed the atmosphere - friendly staff, wonderful dining, and excellent tours The transfers from airport to hotel to ship to shore were The tour flawless, tour guides knowledgeable and as promised- rich in cultural experiences. There was not a sense of being herded from place to place or event to event as we feared. It was relaxing and unlike my husband's concerns the accommodations were not claustrophobic and we were not overly organized. The staff was extremely helpful as we connected with friends in Germany and France along the way for our free time. The chef was friendly and excellent in choice of cultural meals and gourmet presentations. (Especially our special anniversary desserts!) The tours were directed by knowledgeable staff who were willing to answer questions that arose. All in all it was a most wonderful experience surpassing all our expectations. My husband and I are already planning our next trip with Viking. Read Less
2 Helpful Votes
Sail Date: July 2017
My wife and I were invited to spend a vacation on the Viking Hermod by my parents. Everything about our cruising experience was fantastic. The entire staff immediately made us felt special, and members of said staff who made us feel ... Read More
My wife and I were invited to spend a vacation on the Viking Hermod by my parents. Everything about our cruising experience was fantastic. The entire staff immediately made us felt special, and members of said staff who made us feel especially comfortable were Julian, Lee, Ana, Julita, Jay, Juver, Milan and Istvan. The ship was incredibly clean and our room specifically was checked three times a day to ensure cleanliness. One of the biggest draws of the cruise were the included and optional excursions. Every port stop included at least two unique excursions and my family took full advantage. The tour guides enlisted by Viking were all tremendous, providing thorough and valuable information for the extent of our stay. The on board experience, as expressed above, was just as great. Dinner was consistently a great experience, and when we weren't out and about on our exciting excursions, breakfast and lunch were also enjoyable, both in the dining room and on the aquavit terrace. Overall, we would recommend a Viking Cruise, and specifically the Viking Hermod, to anyone and everyone. They truly make their guests feel special, especially in the case of our family. Thank you. Read Less
1 Helpful Vote
Sail Date: July 2017
First time river cruiser (have done 2 ocean cruises, 1 Carribean, 1 Mediterranean). Really loved the ability to walk right into town/city and partake of everything, and Hermod had excellent port locations in each place. Hermod's ... Read More
First time river cruiser (have done 2 ocean cruises, 1 Carribean, 1 Mediterranean). Really loved the ability to walk right into town/city and partake of everything, and Hermod had excellent port locations in each place. Hermod's staff were very warm and welcoming, and the crew's morale seemed genuinely upbeat. Some lived in the port cities we visited, and so could get home at night of those stopovers, which I'm sure helped make for happier staff. Their consideration and patience made for excellent service. I loved our cabin, and my husband especially enjoyed the verandah balcony; he would sit outside while sailing and just soak of the sun and peacefulness. I am prone to seasickness (wore a patch on previous ocean cruise) but sailing the Danube was so smooth I had no problem at all. The Viking shore excursions were very well planned and staffed with knowledgeable local tour guides; It was mostd interesting to see how each guide's background and personality colored their views of the sites - small town and big city, political science and art history majors - each had a much different approach. In particular, the Wachau Valley wine tour was especially nice as the the guide and vineyard owner were clearly old friends and passionate about their work, so their presentation had real humor and sincerity. But I have to close by noting that the Voestalpine steel foundry tour in Linz was the hit excursion for us, and really made the whole cruise worth it, since factory tours are becoming very hard to find in the US. For my admittedly geeky family it was a very refreshing break from all the history of each locale. Kudos to Viking for adding this option! Read Less
2 Helpful Votes
Sail Date: June 2017
Having sailed on the Rhine and Danube with Viking and having visited St Petersburg, Murmansk and Archangel on ocean cruises, we were keen to see more of the Russian interior. The booking process with Viking was simple tho' the Russian visa ... Read More
Having sailed on the Rhine and Danube with Viking and having visited St Petersburg, Murmansk and Archangel on ocean cruises, we were keen to see more of the Russian interior. The booking process with Viking was simple tho' the Russian visa process was both expensive and time consuming - but no-one other than the Russians can do much about that! Thank goodness the ocean cruise lines have a waiver process for passengers using their own tours in Russia. The flight was good altho' we lament BA dumbing down their Economy product. Transfer to the ship was efficient and we were welcomed and processed by experienced Viking people throughout. It is apparent that all the big river ships in Russia are built to the same general design - the Viking advantage is that the key staff are non-Russian. Having said that, the mix of crew is very eclectic. 'Our' waiters were Philippino and Russian and all delightful and efficient. There is open seating in the restaurant but most people slipped into a routine of sitting at the same tables with their new friends. The cabin was clean and well equipped but some had a 'pole' in the middle to hold the deckhead up - very old fashioned. Balconies were big, too big really as they took up a lot of useful cabin space. The big issue with the balconies was that the ships are usually breasted up alongside each other in the big cites so you lose use of your balcony as it is overlooked by another alongside. This was a frequently mentioned complaint. The cruise. As with all Viking cruises there were many included tours and several optional (extra) ones. Having to drive up to one hour in and out of the big cities was a pain (the traffic is always awful) and the crowds in the key favourites (Hermitage, St Catherine's, Peterhof, the Kremlin) were very wearing. But you have to do it - particularly if you are a fan of icons! Our favourites were the home visits, the Cossack performances, evenings at the Swan Lake ballet and with the Moscow Folk Orchestra (not to be missed). Once the 'cruise' started after three days in St Petersburg, the beauty and remoteness of Russia was fabulous. Khizi island on a lovely day was unmissable and every 'port' was accompanied by excellent lectures and surprising events - vodka tastings and Russian lunches for example. The whole trip was very immersive. We found it all fascinating but very wearing - not for the faint-hearted! Wel done Viking for laying on an excellent ship, crew and programme. Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this cruise of the Danube based on an outstanding experience with Viking in China. Unfortunately, our experience would not be duplicated. We were disappointed that "Mother Nature" did not cooperate and the water levels ... Read More
We chose this cruise of the Danube based on an outstanding experience with Viking in China. Unfortunately, our experience would not be duplicated. We were disappointed that "Mother Nature" did not cooperate and the water levels were low and so our itinerary was altered significantly. This resulted in many long bus rides, certainly not what we were expecting. In addition, our itinerary had to change to accomodate an international air show and we did not get to "cruise" the Danube!! In all of the 8 days scheduled on our cruise, 4 proceeded as expected. However, it was the unprofessionalism and poor and incorrect communications from Viking, both corporate and the ship's management, that resulted in a terrible experience and is the basis for this rating. The company was either unaware or unwilling to correctly notify us of where we would be embarking. We spent 2 plus days of our pre cruise vacation trying to find out where we were picking up the cruise. Once on the cruise, there were issues with noise above the cabin which the ship's management could not or would not address. Is Viking so big that they do not care how they are perceived by their customers? There was no effort on the part of the Company to provide any additional service or acknowledgement of a difficult and unfortunate situation. They could have bought the passengers a drink! On a positive note, the general staff of the ship was outstanding. They couldn't do enough! Read Less
1 Helpful Vote
Sail Date: June 2017
I just always have wanted to visit Europe. I traveled alone and did not know anyone on the boat. It worked out though, because the crew was real nice and met some couple I dined with. Pretty well run outfit I would say. I would like ... Read More
I just always have wanted to visit Europe. I traveled alone and did not know anyone on the boat. It worked out though, because the crew was real nice and met some couple I dined with. Pretty well run outfit I would say. I would like another trip in the future.The rooms were nice and taken care every day real well. I enjoyed the food very much. Never had anything that was bad. I enjoyed all the port excursions that I went on. The scenery was really nice and enjoyed the ride on the upper deck seeing all the castles along the river.The World War 2 Memorial excursion was real interesting and a great tour leader on it. I also like the Black forest. This trip was my first out of the USA. So it was a real learning experience. Was glad Viking had a Representative at the Airport. The plane got to the Amsterdam airport early, but everything worked out well. Great trip and glad I did it. Hope to go on another. Larry Read Less
2 Helpful Votes
Sail Date: June 2017
“Passage to Eastern Europe” was our 3rd cruise with Viking, after France and Rhine and with no doubts was the BEST one! The itinerary gave us the chance to explore a part of Europe with a fantastic rich history and enjoy some ... Read More
“Passage to Eastern Europe” was our 3rd cruise with Viking, after France and Rhine and with no doubts was the BEST one! The itinerary gave us the chance to explore a part of Europe with a fantastic rich history and enjoy some breath-taking landscapes during well organized tours with excellent and informative guides. Viking LIF is elegant and stylish like the other Viking long ships but what made special this trip was the excellent crew. Our cabin stewardess Anna manage for 7 days to keep our cabin sparkling and made us feel like home. Maybe the amenities or the available space in the cabin are not at the level of other companies (Viking is cutting corners since our last trip) but Anna kept everything under control being a charming presence and incredible efficient. From the very first day we realised that Viking is trying to save money in the restaurant too. The food didn’t have the same standards and the quality was clearly under what Viking offered in our last trip. But at the end of the day the excellent service in the restaurant with the professionalism of Bogdan and the grace of Elena made every meal special. We missed the presence of the concierge on board but fortunately the team from the reception manage to help us in organised some extras during our trip. Ankika was great always smiling and happy to help. Above all the biggest asset of Viking LIF was our Program Director Leonard. We travel a lot, both ocean and river cruises but we never had the chance to meet somebody so special like Leonard. His extraordinary, almost encyclopaedic, knowledge of history, traditions, legends, geography made every daily meeting and lecture a unique opportunity to learn about this part of the world. Leonard had a great sense of humour and the mixture between personal experience, anecdotes and facts gain every evening a full house for his daily presentations (maybe, as a suggestion, the presentation should be broadcast in the cabins too as was never enough space in the lounge when Leonard was talking). After 7 days we didn’t manage the find how Leonard was able to be everywhere in every moment to help, chat, explain or joke! And was not only our opinion but Leonard made this trip GREAT for everyone on board. He can work in any other cruise lines around the world and will be a pleasure to meet him again. Watch out Viking don’t lose him if you want us back! Read Less
Sail Date: June 2017
We went on this cruise because it was a good way to see Europe without having to plan out the whole trip. The ship was great! All of the crew was AMAZING. The food was really good too! Our family ate on the boat for almost every meal. ... Read More
We went on this cruise because it was a good way to see Europe without having to plan out the whole trip. The ship was great! All of the crew was AMAZING. The food was really good too! Our family ate on the boat for almost every meal. There were always so many options to pick from and the waiters really took the time to get to know you. We also met most of our friends during meal times. EVERYONE that we talked to on the boat was so nice. We made so many new friends who we are planning on visiting in the future. The excursions were fantastic. It was helpful that we had a guided tour at each location because it helped us know where we were and where we needed to meet to get back on the boat. I would recommend Viking to anyone because it was effortless to plan. The whole trip was planned out for you and all you had to do was show up. It was perfect for a family or couple or individual who has never been to Europe before. I think our whole family would go on another Viking Cruise. Read Less
1 Helpful Vote
Sail Date: June 2017
We choose this 14-day cruise because it touched on all the highlights we wanted to see on our first trip through Europe. Additionally, we did a pre and post cruise extended stay. The pre-cruise stay was in Prague. The post-cruise stay ... Read More
We choose this 14-day cruise because it touched on all the highlights we wanted to see on our first trip through Europe. Additionally, we did a pre and post cruise extended stay. The pre-cruise stay was in Prague. The post-cruise stay was in Amsterdam. Both are beautiful cities and the hotels that Viking put us in were first class. I get seasick on the ocean, but not rivers or lakes. Thus, a river cruise was a great option. We took advantage of most of the optional excursions and can't really choose a favorite. They were all fantastic in their own ways. Food aboard the ship was both excellent and plentiful. We also had a few meals in various cities both as optional excursions and on our own. This gave us the opportunity to taste the local cuisine. Perhaps the most important thing about any hotel stay (make no mistake, a Viking ship is a floating hotel) is the attentiveness of the staff. Viking's staff and crew are par excellence! As an example, we had to change ships because the river was too low at one point making passage under bridges in that area impossible. So, we disembarked our original ship, took a bus ride to another ship, then boarded it all within a couple hours. The passengers of the other ship did the same; in essence, we traded ships. What really stands out is how smoothly this transition went and the warm welcome we received at our new ship by the new crew/staff. For continuity, our Cruise Director, Gary, stayed with us and continued to ensure we all had a top-notch cruise. We enjoyed ourselves so much that we're planning to take a Viking river cruise in China in two years. I highly recommend Viking! Read Less
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