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3 Helpful Votes
Sail Date: December 2017
We chose this cruise as we always wanted to cruise the Rhine and visit the Christmas markets. We chose Viking as we saw their offering from their numerous TV adverts. Overall the vessel and most of the crew were very good. The food was ... Read More
We chose this cruise as we always wanted to cruise the Rhine and visit the Christmas markets. We chose Viking as we saw their offering from their numerous TV adverts. Overall the vessel and most of the crew were very good. The food was of a very good standard and the itinerary of stops were including many interesting and enjoyable locations. How sad it was, then, to find that our Veranda suite, one of the more expensive cabins on board, suffered from an issue which caused our cruise to be ruined. The airflow system is positioned right above the bed, and issues a loud blowing noise permanently, and this caused us to only get a few short hours of interrupted sleep each night. We tried stuffing towels in the outlet but this did not really help. We complained each day to the hotel desk reception, but they seemed disinterested. Eventually we had the ships engineer visit and he confirmed it was a known issue on these vessels in these types of cabin. We also had the Hotel Manager visit, and he noticed the loud bedroom airflow noise whilst in the lounge area. However, he told us we were the only customers to complain and we must be over sensitive to the noise! The noise level was so bad we almost left the vessel halfway through the cruise as we were suffering from sleep deprivation, and my wife was in tears each night.We bought earplugs in Cologne to try to reduce the impact. As we were checking out of the ship, to my surprise, another customer was making the same strong complaint to the Hotel Manager about cabin airflow noise in another cabin on the same decklevel. He was also being told, to my shock, that he was the only customer to complain by the same Hotel Manager who had dismissed my complaint with the same reply.. I approached the other customer later and he told me that they had also wanted to leave the ship midcruise, and had also been tempted to sleep in the lounge area of the ship as they could not sleep in their cabin. I wrote to the Viking Cruises Customer Service team when we returned home, telling them of our experience and that they obviously had a serious cabin noise issue in their Veranda Suites on these vessels and in some other cabins on the upper deck. To our dismay we have now been told again that they have received no complaints from anyone else, even though we know this to be untrue. Viking tell us that they are open and transparent with their customers. This is blatantly untrue. If you are considering a cruise on Viking Longships watch out for noise levels on the Veranda suites. We were in room 309, and the customer with the other noise complaint on the same ship were in 301, not a suite but on the same deck. If you do encounter cabin air noise issues they will doubtless tell you they have had no other complaints. You now know that at least two other customers had the same issue on Viking Tialfi on the same cruise, and the statistical odds will indicate this must be a regular problem on these ships, and the ships engineer admitted it is a known issue...what a pity Viking ruin a good cruise vessel and itinerary with an issue they will not admit to or fix... Read Less
Viking Cruises, Community Team has responded
Dear AngelaPaul, As it appears that nearly every aspect of your cruise with us was enjoyable—from the crew, food, itinerary, to the ship itself—we sincerely regret to learn that an issue with the airflow system led to your discomfort and resulted in disappointment with your overall experience. Rest assured, we wish to properly address this matter with you, and are concerned to hear that your previous attempts to have this issue acknowledged were unsatisfactory. Accordingly, we invite you to contact us at TellUs@vikingcruises.com, where we look forward to further speaking with you about this situation. While we work towards regaining your trust through our continued conversation, AngelaPaul, we appreciate the opportunity presented here to rekindle your enthusiasm with our cruises. Warm regards, Viking Cruises
1 Helpful Vote
Sail Date: October 2017
My husband and I choose Viking because of the great reviews from friends and PBS. We had never taken a river cruise before but will do it again. There were so many wonderful experiences that contribute to us sailing Viking again. I ... Read More
My husband and I choose Viking because of the great reviews from friends and PBS. We had never taken a river cruise before but will do it again. There were so many wonderful experiences that contribute to us sailing Viking again. I believe the Alruna is a beautiful ship because of its beautiful staff and crew and the homey, comfortable feeling you have on board. The staff really set the stage from the very beginning by making everyone feel welcome and special. Evelyn Kolditz, Hotel Manager, went above and beyond to make sure we felt like the only ones on the cruise. Ivan, Program Director, did a great job of including everyone in all activities and shared valuable information about every port. The bar staff, Will, Albert, Margarita have the perfect personality for their profession. They were attentive to everyone’s needs and wants. They knew what you wanted before you did. The restaurant staff were also very attentive Marislov, Peter, Yavor really stood out and were always very friendly. Then there is Judy, Queen Omoletta, her energy and spirit were contagious and she made dining up stairs an event every night. The food was extremely good at every meal. The cabin staff were like invisible fairies that wave a wand and everything is in it’s place. Some of the included shore excursions were a lot of driving for very little time. They were great once we got there but too much time spent on the bus. For the most part the local guides were good but Dana Ackerman in Heidelberg was exceptionally good. She was exited about sharing her knowledge which made the guests excited to hear it. She was happy and not rushed. On the other hand Heidi in Strausborg took our group through other Viking groups getting us confused on which group people were in, very frustrating. It seemed she didn’t have good people skills. I don’t remember the name of our guide at Marksburg Castle but he was with group B 45, he would give his information like a tape recorder ask if there where questions and then moved on. I felt he didn’t want to be there and the group could feel that attitude. I did the Alsace wine tasting at Albert Seltz. There seemed to be some confusion when we arrived. The wine maker wasn’t even there and we had to wait for him to arrive. There were elderly couples that had to stand for quite a while and were very uncomfortable. Then Albert rushed through the wine making process like he was annoyed we were there. We only tasted 4 wines and then he rushed us out of there like he had some place to be. It was not worth 79$. The musician on board was sweet, Stephan. As a musician I felt he could have had more diversity in his styles or even do theme nights. I felt he didn’t cater well to the older crowd. They need Frank, Dean, Tony, Elle, Sammy, Doris Day, Rosemary Clooney for example. Stephan is a very talented musician and pianist. The special guests on board were great as well. Evelyn told me to be very specific so I was. I want it to be contructive not complaining. I enjoyed every minute on board and felt the guests on the cruise were all having a fantastic time. Everyone got to know each other and mingled well. I never heard one guest complain about anything on board. I truly believe that is due to a staff that is cohesive and managed well and enjoys their job which transfers to the guests. I will cruise Viking again! Read Less
1 Helpful Vote
Sail Date: October 2017
First, I have to preface that I rely on others reviews so I am going to try to be as honest as possible. Embarkation: Very smooth. Met at Amsterdam airport by Viking reps and moved to a bus that took us to our ship. Cabin wasn't ... Read More
First, I have to preface that I rely on others reviews so I am going to try to be as honest as possible. Embarkation: Very smooth. Met at Amsterdam airport by Viking reps and moved to a bus that took us to our ship. Cabin wasn't ready when we arrived (admittedly it was 10 a.m.) but they said to wait in the lounge. We headed to Aquavit for a snack and less than 20 minutes later someone was approaching us with room keys (how did they know who we were?). Dropped off our bags and headed out to tour Amsterdam (Viking offers a brief walking tour but we chose to book a "free" walking tour instead). Ship: Fabulous. Exactly as it looks on Viking's website. We were booked on the Gefjon but because of low water levels it couldn't get through so we were moved at the last minute to the Ve. Sister ships so really no difference in look and style of ship and location of cabins. We couldn't have been happier. Cabin: We were on deck 1 (why spend more $$ when you are only in the room to sleep and shower). It was perfect. Actually a little cave-like and felt snug. Cabin was small but had everything we needed and enough room for clothes, luggage storage, etc. for 15 day cruise. Cabin was clean and no problems or issues. Our room steward, Ioan, was fantastic. Dining: Food was fantastic - main dining room had a meat, seafood and vegetarian option every night along with several appetizers and the main staples of salmon, chicken and steak. Great desserts and free-flowing wine and beer too. Lunch was always a great experience too. Aquavit was a little less formal but not as many options (for dinner, same appetizers at all times and rotating entree as well as salmon, chicken and steak) but very casual and very intimate. Breakfast always had more than you wanted and the eggs were farm fresh (and very tasty). Service: Everyone on the Viking Ve staff were spectacular. Inna the Hotel Manager was sophisticated and very professional at all times. Svenja at the front desk was probably the most friendliest face, always smiling, trying to do her best at anticipating your needs and always there - just a pleasure to speak with and be around. Sam, the program director, was very upbeat and personable (as he should be) and did a terrific job at organizing and making sure everyone was where they needed to be at the right time. Everyone in the dining rooms, bars, room stewards, etc. were always smiling and truly seemed to like what they were doing, no matter how trivial the task. Nuno the chef was always a pleasure to speak with (sorry we didn't get some restaurant recommendations like we said we were going to) and his menus and food (especially soups) were delicious. Some other staff that deserve mention are Edvard, Mirella, Glen and Tamas. Outstanding service overall. Excursions: A guided walking tour was included in each city. No complaints here. All of our guides were informative and knowledgeable. As someone who is used to booking their own tours, etc. and doing all the research, it was a relief to have Viking do it for you. We were able to tour a city with a guide and then walk through on our own taking our time to absorb and get to know the culture. Overall: I would not hesitate to recommend or take another Viking river cruise. While 15 days was long, we wished we had more time to explore. The weather could have been more accommodating (cloudy and rainy a lot of the time), we met some great people and had some spectacular experiences. We loved our Viking cruise. Entertainment: Blah! Disembarkation: This was the only flaw in the entire trip. We had to leave at 3:30 a.m. for a 6:00 a.m flight. When I asked about printing boarding passes I was told "don't worry we handle that for you." They even hold a disembarkation talk several nights prior. However, if you are used to checking in for your flights yourself then I urge you to do so. Viking's "we'll handle that for you" was disastrous. We arrived at the airport and the Viking rep would walk up to you, ask you for your passport, and then walk away with it. Our rep, a female, would then go over to the self check-in kiosk and scan your passport. The problem - someone actually walked away with your passport in a foreign country. I had a problem with that and followed her. I got the passports and boarding passes back but our seats were in row 11 and 28 - we weren't together on our 3 hour flight to Paris from Budapest. We were able to resolve this when we checked our bags but if we had checked-in later we might not have been able to change seats. Also when we checked-in at the Budapest AirFrance counter we were told that we couldn't bring our "carry on" on the plane due to the number of passengers. For us it wasn't an issue because we had a small suitcase and a lock. Our friends however were told the same and had to check a soft sided overnight bag. This was unfair because others were clearly taking their "carry on" plus backpack on the plane. Fortunately all bags made it to our destination but if I had known this in advance I would have checked in on-line (like I always do) 24 hours in advance, gotten our seat assignments (in advance) and everything would have went much more smoothly. Why Viking says that they "hand" you the boarding passes for your flight I will never know (maybe the staff on the ships really don't know the process). In this respect don't trust them but rather check-in yourself. The only stressful part of our Viking vacation was disembarkation especially because they ask that your bags be outside your room and then you "claim" them before boarding the bus for the airport. One of our bags was missing because apparently someone else "claimed" the bag. Viking staff are supposed to check bags and names before loading them on the bus but in our case they did not. My advice is to move your bags yourself if possible. My advice: Spend a few extra days in the beginning and end if you have the opportunity. Make sure you take time to sit outside (even in the cold weather like we had) to enjoy the scenery and the beauty of the rivers. Read Less
Sail Date: October 2017
My brother chose this cruise for his 70th birthday trip as he had wanted to try a river cruise.Embarkation was very slick, airport pick up and transfer vehicle were on point.The dining experience was excellent as were the staff in the ... Read More
My brother chose this cruise for his 70th birthday trip as he had wanted to try a river cruise.Embarkation was very slick, airport pick up and transfer vehicle were on point.The dining experience was excellent as were the staff in the dining room and bar area,in fact all of the Viking Modi staff are exemplary and a credit to the company. The tours are very well organised and timings are a good blend of very knowledgeable local tour guides and time to explore alone before sailing on. Entertainment was a little limited, the shake up duo were talented but for the most part had the same play list every night with a few evenings exceptions. I am pretty sure they ramped up the sound in the lounge area a couple of nights in which made conversation impossible therefore the lounge was invariably deserted by 10pm. A couple of nights we had entertainment from locals, opera in Vienna, Hungarian folk music etc which was very enjoyable. Our main disappointment was that the sun deck was closed for 5 days of the trip an occurance which was not clearly documented anywhere in the brochure or mentioned at the time of booking by our travel agent (if TA was even aware of the fact), this meant that outside space was limited to a small area at the bow of the ship and the two side balconies, speaking for my husband and myself we were going stir crazy as my husband likes to walk the deck and take photographs,the walking track,small putting area and deck quoits could not be used. The majority of our sailing companions were very well travelled and educated people with the exception of a few who were avoided sometime with difficulty as escape routes were few. Read Less
Sail Date: October 2017
After a lot of ocean cruises, we were ready for something different and more interesting. Viking lived up to all the good reviews we had read. From reservations and pre-cruise support to air and hotel arrangements, embarkation, cruising ... Read More
After a lot of ocean cruises, we were ready for something different and more interesting. Viking lived up to all the good reviews we had read. From reservations and pre-cruise support to air and hotel arrangements, embarkation, cruising and shore excursions everyone was highly organized and very friendly. Our Main Deck cabin was small but pleasant, with small windows at water level, about 5 feet above the floor. Most of the cruising was at night, and in port we often moored alongside other ships, so the value of higher level cabins seems limited, except maybe avoiding noise of passages through locks- which happened 67 times on this route. We liked the food, the shore excursions were mosty very interesting, and we got a lot of walking, sometimes 2 to 5 miles a day depending on time in port. The cruise director and staff were very good, and we liked the fresh Scandanavian decor. Hotels, transfers, and air tickets were all perfectly handled. On this cruise 90 percent of passengers were retired Americans in 60s and 70s, mostly well traveled and intelligent. There were no children and no facilites for them. The ships are well organized but there is no gym or fitness space and rhe “sun deck” cannot be used at all except on the Danube due to low bridges. Free wifi was a plus but as they note often very slow. Anyone with disabilities should not do this, unlike ocean cruising the ship has narrow corridors and tight rooms and requires use of stairs and steeply sloping gangplanks, and German cobblestone- paved towns require a lot of walking and stairs; buses have steep steps and narrow aises and are not acceptable. Even large cities have little or no accommodations for the disabled. The headsets provided for shore excursions were very helpful. In short, this is very enjoyable for older adults who can get around, but I think most chidren or teens would be bored. We were sorry to leave after te cruise and we are certainly looking forward to another Viking cruise. Read Less
Sail Date: October 2017
From the moment of embarkation to the day we had to leave the ship, we were treated like royalty. We added on a couple of extra outings in addition to the outings Viking included. I enjoyed every excursion and enjoyed spending some days ... Read More
From the moment of embarkation to the day we had to leave the ship, we were treated like royalty. We added on a couple of extra outings in addition to the outings Viking included. I enjoyed every excursion and enjoyed spending some days lazing around on board the ship. The staff could not be more friendly or accommodating to every need and want. The lounge was a very comfortable place to sit with big windows so you would not miss any of the sights. Scenery spectacular. I especially enjoyed the open seating at meal times because I was able to meet so many wonderful people from around the world. The food was exceptional. I also enjoyed each day when the chef came out to tell us about the evenings specially prepared menu. I hope to book another adventure with Viking in the coming years, I would not use any other river cruise company other than Viking. Read Less
Sail Date: September 2017
We've cruised with Viking in the past, and they definitely don't disappoint. They deliver exactly what we want in a vacation. Their staff is professional and capable while remaining warm and accessible. By day two the bar staff had ... Read More
We've cruised with Viking in the past, and they definitely don't disappoint. They deliver exactly what we want in a vacation. Their staff is professional and capable while remaining warm and accessible. By day two the bar staff had already memorized my favorite cocktail, the maître d knew where we liked to eat for dinner, and the wait staff brought me a special serving of the vegetables I love. We made sure to go on every shore excursion and booked multiple extra tours, because we're always so impressed with the quality of the guides. So many of the excursions give you access you wouldn't have without Viking. They also regularly have "visitors" on the ship that share about local culture in an intimate setting. We added time in Amsterdam with prior to our cruise, and we were very glad we did. Pick up at the airport was a delight, as was check in. There was always a Viking rep at the hotel when we needed one. We are many years younger than the average age of Vikings passengers, but that's never an issue. Its great to take a vacation where there are no children on board. We can do as much or as little as we want. Each time we cruise with Viking, we make new friends. We never miss having regular cruise ship offerings such as a casino, additional dining venues. We absolutely love that we don't ever have to dress for dinner. Viking isn't necessarily "fancy", but its always a quality experience. We are already planning our next Viking Cruise. We can't wait to see China with them. We highly recommend Viking. Read Less
Sail Date: September 2017
This was our first cruise and we could not have been more impressed. Everything Viking did was 1st Class. We loved the crew, food and excursions. The 3 wonderful meals a day were plenty but if you needed a snack, there was always cookies ... Read More
This was our first cruise and we could not have been more impressed. Everything Viking did was 1st Class. We loved the crew, food and excursions. The 3 wonderful meals a day were plenty but if you needed a snack, there was always cookies or muffins along with coffee, tea or hot chocolate. After dinner, there was some type entertainment every night. We were impressed with how the staff was able to remember our names and room number. The cruise director did a remarkable job coordinating the daily tours and the entertainment every night. The captain was always available to answer any questions and help you if needed. All of the tour guides they gave us were nice, funny and informative. When needed, Viking had some nice modern busses to take us on our excursions. We purchased discount vouchers to use on our next Viking cruise. We can't wait to go back again. Read Less
Sail Date: September 2017
We like meeting new people from different parts of the world and experiences. We traveled with family, first timers, and friends that are season travelers to make the trip truly exceptional. All had a good time and are going to do this ... Read More
We like meeting new people from different parts of the world and experiences. We traveled with family, first timers, and friends that are season travelers to make the trip truly exceptional. All had a good time and are going to do this again in the future with Viking. We loved the stops and history. Staff was fabulous and well organized. Greeted with welcome and smiles. The tours when completed allowed us free time with bus pick ups to return to the ship made it easy and cost effective. The nightly themed food was terrific! The serving amount was more than enough. With the included adult beverages at lunch and dinner with desert, we are glad we are to walk off the added calories. I did notice that the amount of hand sanitizing prior to entering the dining area was not emphasized as in past cruises, this to us is very important to make sure no one has any problems. Read Less
1 Helpful Vote
Sail Date: September 2017
We had a great time, as usual with Viking. For this trip in September, the weather was terrific. The chosen ports showed us a great "slice" of places along the Rhine River. We love Viking River and Ocean Cruise ships, with ... Read More
We had a great time, as usual with Viking. For this trip in September, the weather was terrific. The chosen ports showed us a great "slice" of places along the Rhine River. We love Viking River and Ocean Cruise ships, with wonderful service and attention to detail. We enjoy NOT being asked to pay for extras. There's always an excursion, at no extra cost, for every port -- although you can pay for some other options. Wine and beer are served at lunch and dinner -- at no cost. All staff do their jobs effectively and with a smile. On the downside, you do not get much time allotted to see the starting and ending ports on Viking cruises. It pays to either get the pre- and post-cruise excursions OR schedule with Viking to fly in early and/or leave later in order to visit those cities. BUT, we are spoiled with Viking and don't plan to cruise with anyone else -- unless it's a place Viking doesn't visit. Read Less
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