7 Helpful Votes
Sail Date: December 2018
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: ... Read More
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: (1) I badly wanted to visit my mother's grave in Hobart (Tasmania) and this cruise included Hobart in its itinerary; (2) we wanted to go to Australian Open tennis tournament after the cruise; and (3) we wanted to see the main cities of New Zealand and Australia. Additional considerations for us included the newness of Viking Orion, good reviews of Viking ocean cruises, being only for adults and no requirement for formal attire. Embarkation and disembarkation went smoothly. The ship was beautiful; eveything on the ship had been tastefully designed. Our cabin was on deck 6 and classified as deluxe veranda; its size was perfectly satisfactory, the bed was very comfortable and the bathroom was fine. There was an excellent fridge in the room and the WiFi signal was acceptable. In commen areas WiFi worked very well about 80% of the time (10-15 Mbps), which is excellent considering the remote areas we were sailing at. Dining: There were two specialty dining venues in addition to the main dining room and the "world cafe" where food was served buffet style. There were also three other locations where one can have open sandwiches, hamburgers etc. Entertainment: Compared to other cruises there was minimal entertainment of relatively low quality. Since we didn't much care about the generally low quality stage performances on cruise ships this was not an issue for us. The lectures were fine. Now, why do I give this cruise only 2 stars: The captain decided not to go to Christchurch and more importantly Hobart for weather related reasons. In his announcements he repeated that "our safety was his main priority" and provided only scant reasons for his decisions, which didn't satify anybody because weather, as far as we could determine, was not particularly bad at either port. That is two ports of call out of seven. I was very disappointed and angry as I wondered when will I ever have another chance to go to Hobart. So we ended up spending two extra days at sea and one extra day in Melbourne, which meant nothing to us because we were going to be in Melbourne for Australian Open anyway. The food was prepared by non-specialist cooks and the quality was in general quite poor. Our first dinner on board was just awful and I knew right at the outset we were going to have problems with food quality. Dinner on December 31st, New Year's Eve, was nothing special. They made no effort whatsoever to celebrate the arrival of the new year in the dining room. The variety of the food items included in the menus of the main dining room and the World Cafe became absolutely monotonous and boring. Fruit selection consisted of melon, watermelon, pineapple, apples, and strawberries all of which were tasteless. There was plently of meat but very little edible seafood. They even managed to cook salmon welldone! Shellfish was also plenty but tasteless. Imagine, you are travelling in the middle of summer in places that are well known for their vegetables and fruits (e.g. kiwi fruit, mangos, peaches, grapes) and none of them made an appearance at our dinner table. Same for seafood. The fish served were all of European origin and frozen - that's probably why they always cooked the fish until it was compeletly dry. Barista coffee was bad - we were told by one of the coffee baristas that the machines, not the coffee beans, were to blame. The staff clearly needed more training and better language skills. Often they did not understand what we asked for. Poorly selected music (rock, country etc.) played loudly on deck 7 where everyone congregated most of the time. The cover over Deck 7 would often be closed when the weather was hot with no wind making the place like a sauna and open when it was windy and cool. I mentioned this to staff and got no response. The included shore excursions were good. We received an email from Viking offering us $250 credit towards a future Viking cruise for missing out on two ports of call. I also received a phone call from a Viking representative after we returned home who tried to sell me another Viking cruise by offering "additional (to $250) cruise credit as further compensation". That is not an acceptable service recovery in my book. I will not go on another Viking Cruise and my wife feels the same. Read Less
5 Helpful Votes
Sail Date: August 2018
I have sailed a lot, probably close to100 cruises. On Cunard’s Queen Mary 2, I have spent over 360 days. But I was so impressed with everything about this voyage, I’m not sure I ever will go back to any other line; I think I have ... Read More
I have sailed a lot, probably close to100 cruises. On Cunard’s Queen Mary 2, I have spent over 360 days. But I was so impressed with everything about this voyage, I’m not sure I ever will go back to any other line; I think I have found my new home on the seas. embarkation and disembarkation both went very smoothly, a benefit of sailing with only 900 other passengers. This was not only the first and last day of the cruise but also for every port we visited. We were in Suite 4000, a ES1 category. Before sailing, I looked at the diagram for the owner’s suite on deck 7. I wondered if I would have wanted or needed everything provided in that cabin. Once we boarded and were settled in our suite, I was perfectly happy and would not have wanted to move upstairs. Heck, even the lowest standard cabins on Vining Ocean are better than many higher-level cabins on other cruise lines. I have often been a Grills passenger on Cunard. The Queen’s Grill on QM2 is considered by some to be the best restaurant at sea. Although Wiking does not offer dishes prepared table side, the quality and presentation and variety is equal to the food on other ships. Open dining was a delight and we never had a wait, It was nice to have the alternative dining restaurants and not have to pay extra. The rotating menu at the Chef’s Table was a deal. We ate there five nights during the month we were on board. Wine (which was not bad) and beer (which I don’t drink) were free during meals and I never paid for non-alcoholic beverages and coffee away from the restaurants. I consider it a benefit not to have a casino on the ships, photographers always wanting to take your picture, and on the shops on board lining the hallways as they apply their wares. I loved not having announcements every hour. The lecturers were very good and well-versed to discuss their topics, especially the port talks. Evening stage shows were above-average and well attended, but not the glitzy performances produced on larger ships. At least one excursion is free in every port. I participated in some of those and they were fine. The optional, paid excursions were well run and educational. Good variety of options. The gym is good, plenty of machines. Never crowded. A great spa and - since the line is Norwegian - great sauna, jacuzzi, ice water buckets AND a snow grotto. Imagine a snowball fight in the Suez Canal, I can’t say enough to complement the Viking professionals who made this such an enjoyable adventure. I liked it so much that I already have booked a one month journey next summer. I am sold on Viking! Read Less
3 Helpful Votes
Sail Date: August 2018
It was our 25th Anniversary and we wanted something special. We had heard great reviews about Viking Cruises and they lived up to all of it. We stayed 4 days in Venice to visit relatives prior to the cruise. Embarkation and Disembarkation ... Read More
It was our 25th Anniversary and we wanted something special. We had heard great reviews about Viking Cruises and they lived up to all of it. We stayed 4 days in Venice to visit relatives prior to the cruise. Embarkation and Disembarkation were VERY smooth. We did not wait like we have in the past on other cruise lines. Ports and shore excursions were very good! We really enjoyed the fact we had extra time to do shopping or sightseeing on our own in most of the ports. Our cabin was perfect! We loved the space and king size bed! The Orion was new in 2018 and you could tell! Clean and comfortable! It was very cozy to lie on the deck or in the Explorer's Lounges with cozy blankets and amazing views. The staff really paid personal attention to us! Entertainment was good- band and Pablo but ended early. The Viking Spa and Bathing experience was also amazing! However we really did not discover it until last couple days. The welcome aboard with champagne and cool cloths was very refreshing especially since the temperatures were in the 90's! Read Less
2 Helpful Votes
Sail Date: August 2018
1st Viking cruise. Travelled Adriatic Sea from Venice. Did the pre cruise hotel stay at Hilton Molino Stucky and enjoyed the hotel and location despite it not being in Venice proper. Embarkation was smooth and we enjoyed our first ... Read More
1st Viking cruise. Travelled Adriatic Sea from Venice. Did the pre cruise hotel stay at Hilton Molino Stucky and enjoyed the hotel and location despite it not being in Venice proper. Embarkation was smooth and we enjoyed our first meal in the World Cafe. That became our favourite venue for dinner as the aft deck was wonderful to sit out for dinner and catch the sail out and the sunset every evening. We did have a gourmet dinner at Manfredis one night but could not resist sampling the delicious offerings at the World Cafe. The supervisor Casper came around each evening to make sure we were enjoying ourselves and had what we wanted as did the rest of the wait staff. The ship is stunning from bow to stern. We tried to check out each area and the Explorer's Lounge was a favourite for a relaxing drink while following our path. Viking has thought of everything a cruiser might want and some they don't even know they want. Our cabin was starboard 3rd deck. We treated ourselves to room service every morning and enjoyed coffee on the balcony as the sun rose in all our ports. Our cabin attendants Arvin and Rustille kept our room spotless and were in tune to our needs for sure. Lots of storage space in the cabin and bathroom. I took a hanging storage item but really did not need it. Amenities were wonderful and plentiful . Lots of USB ports and plugs. We had a mix of included tours, optional tours and private tours and were pleased with all we chose. They were very organized to get us all off the ship and in our proper busses and one day they had a big dance party to welcome us back! Always provided water to take with you and cold cloths to welcome you back. I really can't speak about the entertainment as we were always too tired to attend the events. Up by 6, breakfast at 7 and off the ship by 8. The heat necessitated a rest and a shower prior to dinner which always ended at 9 when the sun went down. After that it was back to the cabin to enjoy a drink on the balcony and look at the stars. The port talks are available on the TV which we watched at our leisure and they were repeated in the theater as you waited for your tour to be called. All the staff could not have been more professional and hospitable. Smiling as they go about their day offering to help you in any way. I trust they enjoy working for Viking. Do not hesitate to travel with Viking however do your research to determine the type of cruise you desire. If it's a huge pool and recreation, gambling and glitzy shows look elsewhere. If you want personal service, gourmet dining, relaxation and top notch port excursions then consider Viking. Read Less
1 Helpful Vote
Sail Date: August 2018
This was our first ocean cruise after having enjoyed two river cruises with Viking. The standards of high quality were across the board. Really enjoyed the entire cruise experience. The ship was outstanding. Loved the Explorer’s Lounge ... Read More
This was our first ocean cruise after having enjoyed two river cruises with Viking. The standards of high quality were across the board. Really enjoyed the entire cruise experience. The ship was outstanding. Loved the Explorer’s Lounge and pool areas. We liked the general dining even more than the restraints requiring reservations, which I think speaks to the general quality of the food offerings. The amenities and services were the quality we’ve come to expect Fromm Viking. Love all of the decorating and fine finishes, especially our room. Our room steward room wonderful care to ensure that things were tended to properly. Also enjoyed the room service feature which we used to enjoy breakfast from our veranda as we pulled into port each morning. The excursions are nice but I wish there was an accelerated option. We like to move through things a bit faster. The only disappointing part of the trip was the post extension hotel selection. Did not care for the Athens Hilton. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise because we wanted to visit the destinations of Venice, Croatia and Greece and explore the Adriatic region. Every detail of this trip exceeded our expectations. Our cabin , the penthouse veranda, was beautiful and ... Read More
We chose this cruise because we wanted to visit the destinations of Venice, Croatia and Greece and explore the Adriatic region. Every detail of this trip exceeded our expectations. Our cabin , the penthouse veranda, was beautiful and spotlessly clean. Food onboard was excellent and plentiful and the wait staff is superb . We met so many wonderful young people from many nations working together to meet our every need. Shore excursions were well planned and the tour guides were so, so good and ready to answer any question and shared from their personal experiences in their homelands. The Orion was only 2 months old when we sailed so it was sparklingly beautiful in every way. I cannot say enough that would do justice to our wonderful experience celebrating 40 years of marriage with the Viking family. This was our very first cruise ever and we are ready to “set sail” as soon as we can! Read Less
2 Helpful Votes
Sail Date: August 2018
We chose this cruise because my wife's family if Serbian-Croatian and we wanted to visit her ancestor's homeland. The trip exceeded our expectations in every way. The Viking staff; from arrival at Venice airport, to our ... Read More
We chose this cruise because my wife's family if Serbian-Croatian and we wanted to visit her ancestor's homeland. The trip exceeded our expectations in every way. The Viking staff; from arrival at Venice airport, to our departure in Athens, could not have been more accommodating and helpful. Seamless transfers to and from the ship are always welcomed; be it the days of embarkation or debarking or the day trips available through Viking. The food; oh my, the food. Spectacular at every meal and every venue whether it was room service breakfast, sit down dinners at the Chefs Table, or (my preference) cruising the buffet at every meal. The Viking staff cannot be surpassed; everyone was courteous and knowledgeable. I have even exchange emails with one of your staff since we have returned home and hope to keep in contact with him in the near future. Thank you Viking for making our experience so memorable. We cannot wait to cruise with you again! Read Less
Sail Date: August 2018
The cruise was fantastic. The room was comfortable, the crew was amazing, the food was great, the excursions were absolutely phenomenal. We had only been on a river cruise and were concerned that the bigger ship may mean long lines and ... Read More
The cruise was fantastic. The room was comfortable, the crew was amazing, the food was great, the excursions were absolutely phenomenal. We had only been on a river cruise and were concerned that the bigger ship may mean long lines and waiting. We needn't have worried. No lines and no waiting. It's difficult to choose a favorite stop: the many hued houses of Burano; the glass making in Murano; Krka national Park with the beautiful water falls (Do take this excursion. It's a pleasant foil to the old towns.); the old walled towns in Split, Dubrovnik (wow) and Kotor (what a view up the mountain!); and classic ancient Olympia and Athens! Make sure to add on the two days in Athens. I don't know what could have been better. The gentleman who took care of our room and the young lady whose area we sat in for meals were absolutely professional and wonderful.The excursions were well organized and all were very interesting. All the Viking employees are pleasant with a nice greeting every time you passed one in the hall. The entertainment in the central lounge was exceptional. Loved it while enjoying a drink after dinner. Didn't matter whether it was classical, piano, or jazz. Don't miss the hot tub after all the walking during the shore excursions. Wonderfully relaxing. Read Less
10 Helpful Votes
Sail Date: August 2018
A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the ... Read More
A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the service, & ship amenities. The pool is EXTREMELY small, no casino, no evening entertainment (other than various musicians in areas of the ship), restaurant and buffet hours are limited & CLOSE EARLIER THAN HOURS LISTED. The guest services personnel ARE not informed of the various tours available & "waitlist " you if a tour is full. Waitlist means nothing other than you'd like to book it but can't. They have no regard for the traveler with limited time in ports, & do not attempt to assist in alternate arrangements. Having cruised on Princess and Royal Caribbean, and paid half the price; this cruiseline does not compare. This will be my last viking cruise! Read Less
1 Helpful Vote
Sail Date: August 2018
We had done two Viking River Cruises and wanted to experience a sea cruise. We were happy with our choice and the whole experience was wonderful including the food, the crew and the wonderful ship. We were impressed with the furnishings ... Read More
We had done two Viking River Cruises and wanted to experience a sea cruise. We were happy with our choice and the whole experience was wonderful including the food, the crew and the wonderful ship. We were impressed with the furnishings and the books were much appreciated as well as the extras such as blankets and cushions. We felt that we were very safe and cared for and that is important as we are seniors and far from home. Everyone on the ship were friendly and helpful. The entertainment was amazing and we think it surpassed any others we have had on vacations. The choices of music and dance were very good and also we do like the talks you gave us on our venues and some of the history. We really appreciated the Viking presence at the airports, the hotels for extensions and also in Venice at the ferry boats. We felt that though in a strange city we were always able to get advice and help when needed which is a great comfort. The cabin ard was very helpful and kept our state room amacculate and made sure our provisions were always replaced. Thank you for a wonderful experience. We hope to make another cruise in the near future. Read Less
Viking Orion Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.5 0.0
Value For Money 5.0 0.0

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