1 Helpful Vote
Sail Date: March 2019
We chose the Viking Ocean cruise because we had done two Viking river cruises which were exceptional. So we were expecting the same on an ocean cruise. Not to be, alas! The ship itself, Orion, about 8 months old , is very well decorated ... Read More
We chose the Viking Ocean cruise because we had done two Viking river cruises which were exceptional. So we were expecting the same on an ocean cruise. Not to be, alas! The ship itself, Orion, about 8 months old , is very well decorated and spacious. Our room , a penthouse suite with veranda, suited us perfectly: spacious and lots of drawers. The bed was not comfortable: hard as rock. But when I told our cabin steward about this, he offered a topper...which made it a bit softer. Another drawback was a head shower that kept on swirling around every way but the right way! Like taking a shower with an attacking cobra!!! My husband took care of the problem by putting a bandaid on the collar of the shower head and forcing it to stay in the right position. Food was average. Sometimes awful: we asked for a hamburger well done. Came back almost raw. Included excursions were very disappointing. We were expecting guided tours but the guide was the bus driver. So he would stop and let us out on our own to explore. He would stay with the bus. Entertainment was very good. The personnel is absolutely marvellous, solicitous and caring. They treat you like royalty! But they have trouble speaking and understanding english. I would do another Viking river cruise but never another Viking ocean cruise. Read Less
8 Helpful Votes
Sail Date: February 2019
We chose this cruise because it included Australia and New Zealand. This is a beautiful, well appointed new ship. The crew was fantastic, the food, and the entertainment were very good. There is never a long wait for dining, and every ... Read More
We chose this cruise because it included Australia and New Zealand. This is a beautiful, well appointed new ship. The crew was fantastic, the food, and the entertainment were very good. There is never a long wait for dining, and every seat has a view.The shore excursions left something to be desired, but they are new to this itinerary, so I can forgive them. We had a few problems one night, however, when we went to the proper channels they were quickly correctly, and from that moment on, we were treated like royalty by the entire staff. The embarkation process at each port was very slow because it seem that every tour came back the same time, and they only had one entry to the ship. The included Wifi was great. No trouble communicating anywhere. Overall, we would be very happy to sail with Viking again. This was our 39th cruise, and our first on Viking. We are an older couple, so we wanted a quiet ship , so if you're younger, looking for excitement, don't go on this ship. No children under 18 yrs and there were no couples on the ship under 45 of yrs of age. Read Less
3 Helpful Votes
Sail Date: December 2018
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my ... Read More
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my money. Unlike the river cruise which was leisurely with a pampered and elegant feel, the ocean cruise was hurried And low budget. We missed several ports of call because passengers got seasick and there was too much wind? Unlike other cruises that pass out nausea medication prior to hitting open sea, Viking waited until passengers got sick and then rationed seasick pills. Some bought them in the pharmacy. There were barf bags On every floor. I saw one passenger vomit in the dining room. I didn’t see any wind. I do get seasick without medication but the water looked fine to me.There were rumors that the crew Lacked Ability to get into the harbors. The staff were all very pleasant and agreeable but lacked real comprehension of English. I was told my laundry was included in my cabin but was charged for it. A communication misunderstanding. I qualified for a free pressing but not for free washing.At dinner the waiters explanation of the meal described a casserole but it was just a piece of roasted chicken. The gentleman who gave the daily slideshow presentation had such a thick accent that we understood little of what he said. We were stuck for several days On board with Little to do Unless you play bridge or drank all day.Even our TV didn’t work. It took four calls for maintenance for them to replace the remote Which we said was the problem during the first Maintenance call. Unlike my river cruise where my gluten-free meals were arranged daily by one wonderful staff member, there was no coordination of meals On this cruise. I had to ask at every meal for gluten-free options. Sometime I got a stare. Often I got a cold roll after I had finished all of my meal. One time I was told to go stand in line at another location, ask for the bread and then come back to get the rest of my meal. I was told at times that there wasn’t a gluten-free option. I got daily letters at my cabin addressed to Mr. But I am a woman not a man. They never did fix it. Considering how many thousands of dollars I paid for the trip you would think they could at least know that much about me. My brother got food poisoning after eating mussels in the restaurant. My sister made several trips to the infirmary From riding in the wheel well Of a Jeep during A long day excursion. They missed several day excursions and Viking would not refund what they paid for them. I wrote a detailed letter to Viking when I returned home listing all of the above problems and more because there were more. All I got was a voucher toward another cruise which expired in 12 months. Absolutely insulting! After a cruise like that who would want to repeat it ? Read Less
7 Helpful Votes
Sail Date: December 2018
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: ... Read More
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: (1) I badly wanted to visit my mother's grave in Hobart (Tasmania) and this cruise included Hobart in its itinerary; (2) we wanted to go to Australian Open tennis tournament after the cruise; and (3) we wanted to see the main cities of New Zealand and Australia. Additional considerations for us included the newness of Viking Orion, good reviews of Viking ocean cruises, being only for adults and no requirement for formal attire. Embarkation and disembarkation went smoothly. The ship was beautiful; eveything on the ship had been tastefully designed. Our cabin was on deck 6 and classified as deluxe veranda; its size was perfectly satisfactory, the bed was very comfortable and the bathroom was fine. There was an excellent fridge in the room and the WiFi signal was acceptable. In commen areas WiFi worked very well about 80% of the time (10-15 Mbps), which is excellent considering the remote areas we were sailing at. Dining: There were two specialty dining venues in addition to the main dining room and the "world cafe" where food was served buffet style. There were also three other locations where one can have open sandwiches, hamburgers etc. Entertainment: Compared to other cruises there was minimal entertainment of relatively low quality. Since we didn't much care about the generally low quality stage performances on cruise ships this was not an issue for us. The lectures were fine. Now, why do I give this cruise only 2 stars: The captain decided not to go to Christchurch and more importantly Hobart for weather related reasons. In his announcements he repeated that "our safety was his main priority" and provided only scant reasons for his decisions, which didn't satify anybody because weather, as far as we could determine, was not particularly bad at either port. That is two ports of call out of seven. I was very disappointed and angry as I wondered when will I ever have another chance to go to Hobart. So we ended up spending two extra days at sea and one extra day in Melbourne, which meant nothing to us because we were going to be in Melbourne for Australian Open anyway. The food was prepared by non-specialist cooks and the quality was in general quite poor. Our first dinner on board was just awful and I knew right at the outset we were going to have problems with food quality. Dinner on December 31st, New Year's Eve, was nothing special. They made no effort whatsoever to celebrate the arrival of the new year in the dining room. The variety of the food items included in the menus of the main dining room and the World Cafe became absolutely monotonous and boring. Fruit selection consisted of melon, watermelon, pineapple, apples, and strawberries all of which were tasteless. There was plently of meat but very little edible seafood. They even managed to cook salmon welldone! Shellfish was also plenty but tasteless. Imagine, you are travelling in the middle of summer in places that are well known for their vegetables and fruits (e.g. kiwi fruit, mangos, peaches, grapes) and none of them made an appearance at our dinner table. Same for seafood. The fish served were all of European origin and frozen - that's probably why they always cooked the fish until it was compeletly dry. Barista coffee was bad - we were told by one of the coffee baristas that the machines, not the coffee beans, were to blame. The staff clearly needed more training and better language skills. Often they did not understand what we asked for. Poorly selected music (rock, country etc.) played loudly on deck 7 where everyone congregated most of the time. The cover over Deck 7 would often be closed when the weather was hot with no wind making the place like a sauna and open when it was windy and cool. I mentioned this to staff and got no response. The included shore excursions were good. We received an email from Viking offering us $250 credit towards a future Viking cruise for missing out on two ports of call. I also received a phone call from a Viking representative after we returned home who tried to sell me another Viking cruise by offering "additional (to $250) cruise credit as further compensation". That is not an acceptable service recovery in my book. I will not go on another Viking Cruise and my wife feels the same. Read Less
9 Helpful Votes
Sail Date: December 2018
The Viking Orion is a beautiful new ship we have been on 1 Of it’s sister ships The food was very good to outstanding The housekeeping was excellent The problem lies in being treated As a second class passengers If you are not ... Read More
The Viking Orion is a beautiful new ship we have been on 1 Of it’s sister ships The food was very good to outstanding The housekeeping was excellent The problem lies in being treated As a second class passengers If you are not in suites Luggage dragged in airport? No help with luggage at embarkation Lack of communication with guest relations Almost all excursions sold out Before we were able to get on line Had to have security transport us to Port gate after trying to have Viking staff help us to get to private tour This inspite of accessibility issues Included tours at best mediocre And could never get early times No currency exchange on ship A 5 star cruise is more like a 3 to 4 for people in non suites Staff never apologized for anything Booking of tours and restaurants Needs work Outdoor pool usually closed roof Making it almost a sauna The majority of staff did an outstanding jobless Read Less
5 Helpful Votes
Sail Date: December 2018
Our 4th Viking Ocean cruise (on four different ships). It's been interesting to see the minor 'tweaks' to each edition of ship that Viking has rolled out. But overall the Viking Ocean ships are amazing in our ... Read More
Our 4th Viking Ocean cruise (on four different ships). It's been interesting to see the minor 'tweaks' to each edition of ship that Viking has rolled out. But overall the Viking Ocean ships are amazing in our opinion. Not a huge 'mega' ship with thousands of passengers, but still offering excellent dinning choices and impressive stage/auditorium facilities. Always have interesting guest lecture series. And I am a big fan of their spa facilities. Specifically on this ship, the Orion, Viking has installed a small planetarium which was a nice option for entertainment (although they need to improve the 'caliber' of what they show as to content. One show 'Mission to Mars' may entertain a 8-10 year old, but to the average Viking passenger..... I'm not so sure. Try harder to entertain in the planetarium. To score the planetarium itself, I would give the facilities themselves a 100% score. Content to the movies shown inside? A score of around 75%. Always wanted to go to Australia/N. Zealand area. From someone who has had multiple Viking Ocean cruises, the one common area that I see they need improvement in is excursions. I'm not saying they are horrible. In comparison with other areas of the ship that I would grade between 95-100%, excursions would be graded in the 85-95% area. That's why I scored as I did. Read Less
3 Helpful Votes
Sail Date: December 2018
Amazing trip down under on Viking Orion. From the Sydney Harbor bridge climb and Opera house tour to welcoming in the new year in Auckland the most beautiful scenery you could imagine. Included tours were mostly city tours, botanical ... Read More
Amazing trip down under on Viking Orion. From the Sydney Harbor bridge climb and Opera house tour to welcoming in the new year in Auckland the most beautiful scenery you could imagine. Included tours were mostly city tours, botanical gardens were the equivalent of cathedrals in Europe, a tour of one on every stop. Optional tours offered chances to get away from the cities and see the beautiful countryside including interacting with the animals you expect to see. There were several chances to tour wine country and interaction with locals. Optional tours were a bit pricey but worth it to take some to get a better feel for the country. Scenery from ship sailing into and out of ports was “worth the price of admission”. Incredibly beautiful sights of the countryside. Ports also gave us a peek into what is being shipped out of the country. All this in Viking comfort with wonderful attention to all the details. The ratio of passenger to crew means everything thing you may need is taken care of by an upbeat person who seems to enjoy what they do. Cabin was always in top condition. We enjoyed the casual World Cafe for breakfast and most lunches but ended up having most of our dinners in the restaurant. Plenty of choices, one menu available everyday as well as a different menu each day. (We thought the Wiener schnitzel offered one night was the best we ever ate!) Entertainment on Viking isn’t too showy. Cruise director, Bevin, and other entertainers were very talented. The afternoon carol sing, lead by entertainers and holiday show on Christmas Eve were wonderfully warm. Read Less
4 Helpful Votes
Sail Date: December 2018
As we all know, luxury does not come cheap. After years of sailing predominantly on Holland America with some side forays into Princess and a few other lines, we decided to try Viking for our most recent cruise. While there were some mild ... Read More
As we all know, luxury does not come cheap. After years of sailing predominantly on Holland America with some side forays into Princess and a few other lines, we decided to try Viking for our most recent cruise. While there were some mild snafus in regard to some of the shore excursions, which were not that big a deal considering this itinerary was brand-new for the line, everything on board the ship was as good as or better than we could have hoped. The food is good (though it is overly heavy on seafood IMO), and the staff outstanding. Our cabin was lovely and comfortable and every need we had was met. We also did the Viking air plus to schedule our flights and did both of pre-and-post extension in Sydney and in Auckland. Both extension hotels were super, but the Cordis in Auckland was unbelievably luxurious - including a free cell phone you could use during your visit and use to make free overseas calls. Because we changed several things about our departure and return dates are Airline ended up being Cathay Pacific. We knew nothing about it before flying but were absolutely overjoyed with the experience. True we had to fly to Hong Kong to fly to Australia and do it again on the way back which meant about 24 hours in the air, but I can't say enough good things about Cathay business class. Our Viking rep contacted us before we left while we were gone and after we returned to find out if all had gone well and if there was anything we needed. After this experience it would be hard to ever return to a ship that carries 3,000 or more passengers. During our two-week Voyage we really got to know the crew and the staff and they got to know the passengers. That just doesn't happen very often on the large ships. Also Viking never had to tender so we never missed any ports due to weather. They also set up free courtesy shuttles into each Port from wherever the ship docked which I can tell you has never happened for me on other Cruise Lines. About the only thing I can say negative about them is that there is far too much walking between the ship and where you can leave the security area. My mother is slightly disabled (but not wheelchair bound) and this caused a great deal of difficulty for her, and I imagine other mobility challenged people. Tge bottom line is, we enjoyed ourselves so much that we all have already booked a cruise for 2020 with Viking. As I said at the outset, luxury does not come cheap, but in this case we got everything we paid for and more. Read Less
3 Helpful Votes
Sail Date: December 2018
We selected our destination first, then we chose Viking because of the limited number of passengers and Because there is no casino, no photographers trying to sell pictures, no pressure to buy other items, no children, and because we ... Read More
We selected our destination first, then we chose Viking because of the limited number of passengers and Because there is no casino, no photographers trying to sell pictures, no pressure to buy other items, no children, and because we looked forward to hearing excellent speakers. We were on one previous Viking cruise and enjoyed it immensely. The food is outstanding and there is no formal dining requirement, but one can dress up for dinner if desired. The World Cafe is always good and the hours are very accommodating. Great gelato. The included tours, which is one of the reasons we chose Viking, were not all stellar. But the purchased tours were great. The days are sea were good, with lots of options for activities. We went to 3 of the movies in the dome, and the lecture in the dome by the astronomer, and all were excellent. There seemed to be some reluctance on the part of the customer service staff to share information about the dome viewings. Not sure what that was about, but it took a real effort to get access. We enjoyed the trivia contests also. We did not attend many of the musical entertainments, but that was just a personal choice. The embarkation and disembarkation process were very orderly and speedy. I thought they did Christmas with the appropriate amount of music and gaiety, but it was not over the top, and that was just right. The decorations on board were lovely. Our 50th anniversary was recognized in a very delightful way. Since this was a tour with an older crowd, there seemed to be someone falling every day and there were several injuries. Perhaps people should take the advisories about activity levels more seriously. Read Less
3 Helpful Votes
Sail Date: December 2018
Our experience on the Orion lived up to Viking River Cruise Standards in every way. Onboard entertainment was surprisingly good for such a small ship [ 900+ passengers]. The Viking Band performed every night in the ships different venues ... Read More
Our experience on the Orion lived up to Viking River Cruise Standards in every way. Onboard entertainment was surprisingly good for such a small ship [ 900+ passengers]. The Viking Band performed every night in the ships different venues and were excellent as were the four Viking vocalists who usually performed every night in some type of production on the ship's main stage. A bonus was the other individual performers ,such as Daniel [ an acoustical guitarist ], who performed every night before and after dinner in the ship's various lounges. No shortage of entertainment thanks to cruise director Bevan and asst. director Ian. Food quality/service met or exceeded Viking river cruise standards. The Restaurant [no reservations] never had a wait although early reservations are advisable at Manfredi's and the Chef's Table. Cruise personnel were well trained and courteous at all times. Viking never ceases to amaze me at how well they handle all logistics from booking, cruising,shore excursions etc. with little to no error. Read Less
Viking Orion Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.5 0.0
Value For Money 5.0 0.0

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