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1 Helpful Vote
Sail Date: September 2017
We chose this cruise because of its itinerary. We cruised from Bergen to Montreal. To start with, we had booked air through the Viking Air department, something we will never do again. We had assumed they would be more proactive on our ... Read More
We chose this cruise because of its itinerary. We cruised from Bergen to Montreal. To start with, we had booked air through the Viking Air department, something we will never do again. We had assumed they would be more proactive on our behalf than it turned out they were prepared to be. Just days before departure we were facing Hurricane Irma, and they made no effort to fly us out early. We spent a precious 48+ hours begging to be allowed to fly out of Atlanta and drop our Miami-Atlanta segment before they finally decided that yes, they would allow us to do that. If we hadn't persevered, we would have missed connections, and missed the cruise. As it was, because they delayed so long, it took 20 hours to drive to Atlanta as many of the mandatory evacuation orders (including ours!) had already been issued, and all of South Florida were on the roads north. The ship is gorgeous, and we found the food to be outstanding as well. But for me, a cruise is all about the EXPERIENCE and here they failed miserably. While there were a few outstanding staff, most were inept, and confusion abounded. Everyone was nice, but no one seemed to work as a team. In the dining rooms, we got wrong orders, we were asked repeatedly what the order WAS, and though we bought the premium wine package, we frequently had to wait a half hour at dinner before we got any wine. (if you stayed with the included wines it was much better--you got service immediately). One night my husband had to get up and speak to the maitre d' because it had been an hour between courses. We were constantly aggravated at dinner, which is NOT how you want to be! We liked our cabin, the heated floors in the bathroom, and the availability of free laundry. And I must say our cabin steward, Ronel, was the BEST we have had in over 30+ cruises! But the cabin really lacked storage space--2 drawers and a little space in the nightstands. We asked for, and got, about 30 extra hangers and ended up hanging just about everything. Wifi was slow, but we appreciated that it was available and complimentary, so no complaints really. The Spa was gorgeous. I didn't try spa treatments. Yoga was offered but as a long-standing yoga practitioner, I didn't think it was age appropriate. There was a serious miss-match between the demographics of the passengers and the yoga routine offered. They should be offering YIN or INYNGAR yoga, and instead, the teachers' background was Ashtanga. When she started out doing a jump-back chaturanga, I knew the class was doomed. The poor ladies in the class did their valiant best, but they could have really hurt themselves with the routine we were put through. Explorers Lounge was lovely, and here, the staff was lovely as well. Skilled, pleasant--really really excellent. Lectures were excellent and a feature we really appreciated was the ability to watch them later on recorded TV. We were frequently busy at the times the lectures were 'live' but we managed to watch/listen to every one of them thanks to the recorded TV. LOVED this! Very much enriched the voyage. The shore excursions: included ones were so-so, but the optional ones that we paid for were all outstanding. Our tour guide in Quebec, Marie, on the Quebec Discovery Day was absolutely outstanding. BUT!!! The WORST feature of the entire cruise was the daily disembarkation, which was TERRIBLE. Viking really needs to learn how to get 900 people off a cruise ship. We waited almost an hour to get on the tender at L'Anse Aux Meadows, and then sat on the tender for 45 minutes before we could get off. This was the worst, but even regular disembarkations were routinely a bottleneck.. And finally, our transfer to the airport at the end of the cruise. Again, the staff showed their inexperience, to be charitable. Our bus departure was scheduled for 8am. Our flight was at 10am. And it was a 45 minute drive to the airport. We only made our flight because my husband had status on the airline, so we were able to use an expedited check in--but even at that, the agent said we were the last to be able to get our luggage on board. These kinds of repetitive 'glitches' made me think that although we had paid a 5-star price for this cruise, we did NOT receive a 5-star cruise. We have cruised well over 30 times, at various price points, and many different cruise lines, and this is the first time we felt we did not get our money's worth. There were just too many issues overall. Read Less
Sail Date: September 2017
We picked this cruise because it offered stops at many interesting places that are otherwise not easy to get to. We chose Viking because of the excellent experience we had on previous river cruises with the company. The ship is ... Read More
We picked this cruise because it offered stops at many interesting places that are otherwise not easy to get to. We chose Viking because of the excellent experience we had on previous river cruises with the company. The ship is beautiful. Very clean and well laid out, and tastefully appointed. A variety of public rooms and places to eat from quiet to very sociable. Service is friendly and professional. Good variety and quality of food. Our stateroom was large, bright, and well thought out with a small balcony (as all of the rooms on this ship). We did miss two ports of call (to be expected - this was the North Atlantic in September, after all). But we were never at a loss for things to do. Most of our ports of call were quite small and quiet, but very interesting. Tours sponsored by Viking were worthwhile and well run. I would recommend spending extra time at the beginning (Bergen) as the town is beautiful and the surrounding fjordland countryside is spectacular. The trip ended in Montreal, where you should also spend some time, as it is a wonderful city. My best memories - hard to decide. Touring the fjords from Bergen, the wild landscape of the Faroes, little places in Reykjavik my son pointed us to, cruising wild fjords in Greenland, L'anse aux Meadows (mmm squashberries), some of the custom meals in the Chef's Table, and just enjoying all the moods of the North Atlantic from the deck or the Explorers Lounge. I would recommend this cruise for couples, who are interested in a little adventure as opposed to just entertainment. I say a little adventure, as stays are only for a day and you don't get a chance to really explore, but you can always pick your favorite port and come back---- Read Less
Sail Date: September 2017
This was our first experience with a Viking Ocean cruise after three Viking River cruises. We got off to a bumpy start because our luggage didn't arrive until the next morning. We were nicely accommodated until we finally got our ... Read More
This was our first experience with a Viking Ocean cruise after three Viking River cruises. We got off to a bumpy start because our luggage didn't arrive until the next morning. We were nicely accommodated until we finally got our luggage. The ship is beautiful and pristine and the food incredible. The staff is so friendly and helpful and they helped to make the cruise the success that it was. We couldn't wait to get to the Star Theater every evening for the entertainment. We were disappointed because many of the optional tours were sold out and we had to settle for the included tours. We felt they should have offered more and longer included tours. Our tour of Reykjavik, Iceland was very disappointing. We were also disappointed because two ports were missed due to rough seas. It was a great way to visit so many countries on a beautiful ship and we would definitely recommend this trip. Read Less
1 Helpful Vote
Sail Date: September 2017
We were fortunate to travel with friends who all wanted to see these sites of interest from Bergen to Montreal, most of which we had not seen before. Also, we had heard such positive feedback from other friends who had experienced the ... Read More
We were fortunate to travel with friends who all wanted to see these sites of interest from Bergen to Montreal, most of which we had not seen before. Also, we had heard such positive feedback from other friends who had experienced the grandeur of Viking's new ocean liners. The ship was exquisite, modern and comfortable. Without exception, the entire Viking crew & staff were polite, considerate, smiling and most welcoming. Our cabin stewards were over the top in service, taking care of any of our needs and answering questions. The food was awesome. We appreciated the variety of dining options, the outstanding quality of everything from appetizers to desserts and the beautiful presentations of the meals. You felt like you did not want to mar the appearance of the dishes with a knife and fork. The excursions were handled in an organized way with the embarking and disembarking mostly flowing effectively, and our tour guides were very knowledgeable and informative. We thoroughly enjoyed the shipboard entertainment and shows in the evenings. Two of the highlights for us were the tour and scenery in Iceland, and the stop in Saguenay, Quebec, where the townspeople showered us with a grandiose welcome at the port and presented a fantastic musical and technological performance of the history of their community. It was a super trip. We have done Viking River Cruises previously, so it is quite difficult to say which we would opt for next. Read Less
Sail Date: September 2017
We were interested in traveling to Iceland, Greenland and other small islands. We have traveled on Viking and think it is a first class operation. The meals were outstanding. We tried all of the restaurants and enjoyed "The ... Read More
We were interested in traveling to Iceland, Greenland and other small islands. We have traveled on Viking and think it is a first class operation. The meals were outstanding. We tried all of the restaurants and enjoyed "The Restaurant" the best - getting our favorite table was special. The entertainment and cruise director, Aaron far surpassed our expectations. The ports were lovely, educational and very enjoyable. We wish we could have spent more time at some of the stops. The residents made us feel very welcomed as we landed. We thoroughly enjoyed the live stage show in Saguenay. Outstanding! The disembarkation went smoothly considering how many people needed to leave at the same time. Returning to the ship sometimes took longer than we thought it should. Maybe having another security check-in would have speeded up the process. We would definitely consider another cruise on the long ships. However, the river boats are still our favorite cruises. Less people and smoother waters. Read Less
1 Helpful Vote
Sail Date: July 2017
This is my third Viking Cruise, I have been on a River Cruise to China and a River Cruise from Prague to Berlin (excellent cruise). I chose this cruise for 2 reasons. First, I wanted to go to Norway, secondly I love Viking Cruises and ... Read More
This is my third Viking Cruise, I have been on a River Cruise to China and a River Cruise from Prague to Berlin (excellent cruise). I chose this cruise for 2 reasons. First, I wanted to go to Norway, secondly I love Viking Cruises and wanted to try the Ocean Cruises. Except for one terrible excursion and some not so great service in the restaurants, it was an extraordinary trip. The excursion that needs seriously rethinking is the one to Edinburgh. It's a great city, the fact that it was raining is not fault of the cruiseline or the excursion direction, but the fact that we had only ONE HOUR and a HALF in Ediburgh was ridiculous. There was no place we could go, no sites to see - we ended up going into the library for coffee until the bus came back for us. The other excursions (we chose the included ones except for one) were just enough. A couple of hours for an overview and then free time for us to wander around as we pleased. Since we are both photographers it was a wonderful way to see the cities or villages. Food was excellent. Service in the restaurants (not the buffet) was spotty at best. There were times I felt ignored, we ended up eating at the buffet most nights because it was easier and the selection was wonderful. The cabin was excellent as was our cabin steward. All in all an excellent trip. I have booked another Viking Cruise for next Spring, on a longship, my first longship. Read Less
13 Helpful Votes
Sail Date: April 2017
This was our second cruise on this ship. As with their River Cruises, Viking excels in attentive service on board and they did not disappoint. The staff, from the cabin attendants to the servers and entertainers make every passenger feel ... Read More
This was our second cruise on this ship. As with their River Cruises, Viking excels in attentive service on board and they did not disappoint. The staff, from the cabin attendants to the servers and entertainers make every passenger feel as though they are the only ones who matter to them. As expected, it was an older crowd - generally with an average age of 55-60ish. We did have a few younger couples, in their early 30s and they seemed to really enjoy themselves even without a casino and late night party atmosphere. One grandparent had their young granddaughters in their 20s, and they also seemed to have a good time, but I bet they would have preferred the more festive atmosphere of Princess or even Carnival. No children under 16 are allowed, nor would they enjoy themselves I suspect. It is an "upscale ship" aimed at the more sedate. (Particularly like the heated bathroom floors in the cabin). However, the days are active with included excursions in each Port. The ports were, Barcelona, Malaga, Lisbon, Porto (cancelled because of weather), A Coruna, Cherbourg, Le Harve, Southampton, and Haugesund, Norway. Bergen was simply the port used to disembark and get to the airport. Could have done without Haugesund - not much to see, and would have loved a day to explor Bergen. The weather was generally good. We did have a few rough sea days in the Bay of Biscay and the North Sea. The Captain did determine to not to try to dock in Porto Portugal as the winds were too strong and he did not think it was safe. An extra sea day at not charge! The included excursions in each port were generally very well done. The highlight of the trip for me was the "D Day" tour at the beaches in Normandy and the American cemetery overlooking the beaches with 9700+ American bodies lost during WWII in interred. Very moving. My wife thought the visit to Monet's gardens and the area surrounding Giverny France was worth the entire trip. If we did it again, I think I would spend some extra days in Barcelona prior to boarding. Not enough time there. 3 days would be the minimum, IMO. My wife forgot a prescription medication, and the ship's medical unit had no problem replacing it while at port in Spain. They were very accommodating and the medication cost 1/5th of what it is here - even without insurance. The on board "enrichment lectures" most every afternoon were by a former NASA Chief Engineer who talked about the Space Shuttle and the Space station and various space exploration issues and discoveries, a British military historian speaking about D Day and other WWII incidents, an art historian who spoke on Picasso and impressionist art and artists, and an historian steeped in Viking and European history. The live presentations are taped if you want to watch them later in your cabin during sea days. For entertainment, there is a cabaret which has a great band with singers and dancing at night, music at various times in the atrium and around the pool and various stage musicals and stage entertainers who perform one show most every night. The music is geared toward the clientele - either classical strings and piano or Motown, Beatles, Beach Boys and music from the 60s-80s. The flight arrangements from LAX to Barcelona through Viking for us were good. But in speaking to others many feel that this is the area where Viking falls on the job. Many had difficult connections and were routed way out of their way (from Miami to Chicago or Atlanta and then to England and Spain). On the return flights back from Bergen, Norway, many did not have enough time to make their connecting flights at Heathrow and missed them. Our previous cruise on Viking in the Caribbean had the same complaints about too short connection times and unresponsiveness from the Viking flight people. Again, I emphasis we had no problem, but only picked up on the grumblings of others. All in all, I highly recommend Viking Ocean Cruises for our age group - over 50. The ship is top notch and beautifully and tastefully appointed. The staff is the best I have ever experienced on a cruise line Only 900 passengers and the included items (excursions in every port, wine and beer at meals, free juice and soft drinks and candy in the mini-fridge in the cabin, free self-serve laundry as well as a reasonable fee for dry cleaning and pressing, etc.) far exceed any other cruise line we have taken. The two specialty restaurants are at no extra charge - and the cuisine wonderful. All restaurants are open seating and most tables accommodate couples and foursomes easily. And no dress up night ("resort casual" is the evening wear - no jeans allowed and collared shits but no coat or tie required for men, although some liked to dress up for dinner), There is no photographer chasing you around, no art auction or jewelry "sales" and no casino, but instead a nice string quartet or pianist in the afternoon while you have coffee, tea or wine and snacks, decent entertainment and quiet spots to read, visit, play cards or watch the stars and scenery. Not for everyone, but just right for us. Read Less
13 Helpful Votes
Sail Date: April 2017
Wanted to try Viking ocean cruises because of their high rating. This was a re-positioning cruise, with an interesting and varied itinerary. We booked a pre-cruise trip to Madrid and a post-cruise trip to Oslo. The trips went well but ... Read More
Wanted to try Viking ocean cruises because of their high rating. This was a re-positioning cruise, with an interesting and varied itinerary. We booked a pre-cruise trip to Madrid and a post-cruise trip to Oslo. The trips went well but Viking needs to improve on communicating information to it's customers. I did not receive information on the pre-trip until 2 days before departure. They did not tell me that the airport transfers were covered even though I'd purchased my own air. Otherwise, the execution was great. Embarkation and disembarkation went fine. There's always a representative to assist you. The ship is beautiful and the cabins are spacious. The bathrooms are well-sized and efficient. There are so many dining options it takes a few days to figure it all out. The food was delicious and plentiful. Entertainment and activities were fine. Service was exceptional and the staff was great. We missed a port due to inability to dock safely and that was disappointing. It added another day at sea. The ports were interesting but sadly many of them required a long bus ride to get to the points of interest. With only one day in port, that's frustrating. We did not have time to stroll around on our own (10-20 minutes is not sufficient). We did pretty much no shopping as there was no time. If we had an hour to stroll around it was in the afternoon when everything was closed. Viking needs to improve the shore excursion process A LOT. They need to let people select excursions earlier and create a waiting list so they know which excursions are popular and then have enough time to arrange for additional busses, etc. We were not able to go to the Alhambra, had to book other excursions on our own and then had to get on wait lists onboard and not get excursions until the 11th hour. This is not good customer service and creates extra work for them onboard. The pre-cruise process was quite frustrating and we got different answers to the same question. We had to work so hard before the cruise in getting questions answered, booking our own excursions, etc. that it left a bad impression. Thankfully, the experience onboard was significantly better. Read Less
Sail Date: April 2017
We chose this cruise because it provided a diverse selection of countries since it was a relocation cruise for the Viking Sky .Our cabin was very comfortable and although the door to the balcony had a bit of a rattle the staff responded ... Read More
We chose this cruise because it provided a diverse selection of countries since it was a relocation cruise for the Viking Sky .Our cabin was very comfortable and although the door to the balcony had a bit of a rattle the staff responded quickly to our complaint. They had to come back several times because it was a problem that kept reoccurring. The 24 hour room service was excellent and the breakfast served in our cabin helped us plan our daily activities in advance. Housekeeping was excellent and the staff was always ready to assist us in all our needs. Dining was something to look forward to every day since food was prepared exquisitely in all of the dining venues throughout the ship. Shore excursions were very well carried out with plenty of time to enjoy each port of call. We were forced to skip Porto due to bad weather and that was disappointing but the rest of the cruise was delightful. Cruising the Kiel Canal was an unforgettable experience as we sat in our balcony sipping wine and enjoying the sights. I would not hesitate to do it again because Viking offers an excellent cruise with all your needs very well taken care of. Embarkation and disembarkation went very smoothly and the crew 's assistance was excellent. Read Less
Sail Date: April 2017
Have previous positive cruises with Viking - river and ocean. Everything went smooth and the cruise was very enjoyable! However, the diappointing part of the trip was that due to rough seas - we were unable to go to the port of Portico, ... Read More
Have previous positive cruises with Viking - river and ocean. Everything went smooth and the cruise was very enjoyable! However, the diappointing part of the trip was that due to rough seas - we were unable to go to the port of Portico, Portugal, and Viking NEVER offered to stop at another port or offer any type of reimbursement, future discount, or complintary gift from the region as a consolitory gift for not being able to visit that port. I would travel with Viking again in the future as this was our 3rd Viking cruise. It would be nice to have a variety of entertainment as on the river cruises with local talent (i.e., Fago singers - were FABULOUS), but having the same lecturers and lounge singers on the entire cruise - got old, fast, and the musical shows were very old (i.e., Beatles music, etc.) - need more modern alternatives for the younger cruisers. As far as service and dining it was exceptional!! And, words cannot describe the shore excursions and Rob, the Shore Excursion Director - he went above and beyond in any and every possible way to get not only my husband and I, but other passengers as well the experience we were all seeking - he and his staff provided SUPERB customer service - he and his staff is what makes Viking the superior cruise line!! Read Less
Sail Date: April 2017
Wonderful itinerary, with highlights in Spain, Lisbon, a pleasant surprise in St. Helier, Amsterdam and the Keukenhoff, St. Petersburg, and Stockholm. The ship was superb, and the Captain and Crew top notch The food was fantastic as was ... Read More
Wonderful itinerary, with highlights in Spain, Lisbon, a pleasant surprise in St. Helier, Amsterdam and the Keukenhoff, St. Petersburg, and Stockholm. The ship was superb, and the Captain and Crew top notch The food was fantastic as was the selection for wines and beer with the meals. One area of improvement is to have a more transparent system for reserving the specialty restaurants. it seemed that a small amount of people kept others of us from having more reasonable opportunities to dine in those venues, but otherwise, superb. Manfredi's was fantastic, but would have liked the opportunity to dine there a time or two more. The resident historian and guest lecturers were fantastic.The ability to learn and enrich around stops and environs was something I really liked. The entertainment overall was well done, although a few shows I would have preferred a different theme, and what a gift it was to have our cruise director, Aaron with the entertainment background. What a voice? The gym was a welcome addition, and well run. I really needed this on a cruise of this length. The ports were well selected, and logistically, they went generally smooth. We weren't able to get into Porto because we were weathered out, but sometimes that happens. Overall, my wife and I commented the other night that this was our best cruise so far, and it really had to do with the selection of ports (itinerary), the ship and crew, and the duration (which accented the trip). Bravo, overall. Read Less
Sail Date: April 2017
Magnificient small, large ship - 930 passengers but never felt like that many people including little on/off wait time. 11 countries, great destinations. 90% Americans, nearly all > 50, no children. Boarded several hours before ... Read More
Magnificient small, large ship - 930 passengers but never felt like that many people including little on/off wait time. 11 countries, great destinations. 90% Americans, nearly all > 50, no children. Boarded several hours before published time, bring cruise confirmation document. Security screening re-boarding at every port similar to boarding an airplane. Nice to have 5-6 days here and there at sea for a break from daily tours with plenty to do onboard including informative lectures. Booked 10 days before departure. Had 0 excursions booked before departure, made excursion requests upon boarding, wait listed for some but eventually got everything we requested. Free tour at every port plus 6-12 optional daily tours at extra cost (suggest budget $25-$75 per person per day). Need to book some fee tours to get full experience. Free shuttle bus into town (and free time but not in Russia due to Visa limitations) at most ports, even in-town docking was still generally too far to walk (unlike many river cruise ports). Some ports are distant (3 hours one-way complimentary bus or train) from major cities (Paris, Berlin) with optional more local tours. Some passengers met online via Cruise Critic prior to trip and booked private excursions. We were unable to dock at Porto, Portugal due to weather. Cabin was excellent, Internet surprisingly available much of the time, works best for email and searches but not good for large downloads. Beware that your international calling packages from your phone company likely does not not cover calls made from sea. 3 self-serve washer/dryer units on each level (laundry detergent free) allow you to pack less. Our room was near elevator, no noise, very convenient. Use in-cabin safe for valuables. USA electrical outlets, no power converters required in cabin. Food very good. No extra charge for food. Complimentary wine at meals. Probably 6 places to eat, 2 require reservations - book these prior to your trip or asap after boarding. Despite free on board food, we enjoyed grabbing lunch in outdoor cafes in town to feel in the environment and to sample local cuisine. Pools, Nordic center, exercise equipment. No art auctions, no selling photographs, no casinos, etc. Crew tips are automatically added to your checkout invoice. Read Less
Sail Date: April 2017
Barcelona Baltic Beyond = best bang for the buck; sailed to many countries; if we cross the Atlantic, we stay as long as possible on ship. Crew was the best Viking crew we have encountered altho all other Viking crews were very good. ... Read More
Barcelona Baltic Beyond = best bang for the buck; sailed to many countries; if we cross the Atlantic, we stay as long as possible on ship. Crew was the best Viking crew we have encountered altho all other Viking crews were very good. (previously 2 Viking river) Ate mostly in World Cafe; could not beat the selections; love trying different foods and the small plates at many stations were perfect. Love that the entree selections could also be sized down; entrees were amazing esp if you like meat, wild game; venison was excellent as was the duck and lamb; food station folks were beyond helpful, courteous and aimed to please; EVERYTHING was fresh and made on board including every piece of bread, pastry, and gelato. Five flavors of gelato daily with two flavors rotating daily. Table service was friendly and impeccable; servers took the time to learn about the daily wines the night before and were happy to explain them; also happy to keep your glass full. Captain and many crew also ate at World Cafe and were accessible to passengers despite trying to eat their meal. Ship is masterfully appointed and as another already mentioned, seemed lean, clean, and slightly more masculine than feminine in textures, colors, design. Fine by me, a female. Cabin crew were attentive, excellent, and cared about keeping us safe during a period of high winds and sea. Cannot think of a way to improve the ship or the itinerary. All but two tours excellent; mediocre Helsinki and Stockholm; tour these on your own. Read Less
1 Helpful Vote
Sail Date: April 2017
When we saw the itinerary for this trip we were immediately interested. It included 10 Countries and 15 cities, many of which we had not visited before. We signed on 3 weeks before the departure date because this package including air ... Read More
When we saw the itinerary for this trip we were immediately interested. It included 10 Countries and 15 cities, many of which we had not visited before. We signed on 3 weeks before the departure date because this package including air fare looked to enticing. We took a pre-tour package of 2 nights in Madrid. The ship is beautiful, its a great size with 900+ passangers. The crew is terrific, they do an amazing job day in and day out. We cant say enough good things about the crew. The food is very good. There is a good variety in the 5 restaurants, and the food is fresh, well prepared, and welll served. Each of the restaurants has unique offerings in and pleasing ambiance. Plus there is 24 hour room service. The cabin itself is a nice home base for this long of a trip. It is roomy and has many very nice features - like heated bathroom floor, the makeup desk, the good sized lanai, etc. The ports were a great selection and there was an included excursion at each port. The extra excursions we took were all good value for the money and well done. One highlight of the trip was the included excursion to Berlin. Viking chartered a private train to take the 700+ passangers that selected this included excursion. We had a very knowledgeable tour guide in each train car who explained where we were going, what we would be seeing, and what our options would be for the time we would be "on our own". When we arrived in Berlin we got a bus tour of the city with photo ops at the major tourist sites. After time on our own we were bused back to the train. On our train ride home our tour guide came thru the cabin offering water, wine, beer, pretzels etc. When we arrived back at the ship we walked into the terminal and were met by a German Band playing, singers singing, waiters with champagne and appetizers, and the entire crew lining the way to the gangplank in their best uniforms, clapping and singing us home. It was truly a special moment. When we got back to our cabin, we found a plate of cockiness waiting for us. It was the perfect end to a great day. The entertainment on the ship was surprisingly good. We have been on many cruises where the entertainment was "ok", but this was really good entertainment. The enrichment speakers were also really good, very knowledgeable, and interesting to listen to. Whoever lined them up did a great job. Read Less
1 Helpful Vote
Sail Date: April 2017
My husband spotted this itinerary about a year and a half before we sailed and it was hard to wait. The ship was new and clean and spacious - it never felt crowded (except sometimes a little when we went from the Star Theater to The ... Read More
My husband spotted this itinerary about a year and a half before we sailed and it was hard to wait. The ship was new and clean and spacious - it never felt crowded (except sometimes a little when we went from the Star Theater to The Restaurant. Our cabin was pretty spacious and well appointed. Our steward was fabulous and took very good care of us. He and the entire crew anticipated what we needed or wanted before we did! The food was delicious and there were plenty of choices. We enjoyed Manfredis a few times and The Kitchen Table once. Both were excellent. The only thing we didn't like about The Restaurant was getting seated near the kitchen. It was disruptive. I really appreciated having the gym on the ship. I worked out several days and that made me feel good. I have a regular exercise program at home. The entertainment and activities kept us engaged. My husband really enjoyed the lectures. The service was fabulous! As I said before the entire crew anticipated what we needed or wanted and provided it before we knew we needed it! The ports were great, but we were sorry we had to sail by Porto without seeing it due to rough seas. St Petersburg was especially wonderful. The included excursions were good, but most were sort of cookie cutter in that they were all basically windshield tours of the city. Chartering the train to Berlin was brilliant and you should think about doing the same thing for the trip to Paris (we didn't go on that because we did Paris and the Heart of Normandy in Aug 2015). Some friends went with us and were totally blown away. It was great not being photographed or nickled and dimed at every turn or having casinos on board. Read Less
Sail Date: April 2017
We chose this cruise because we were able to see many different countries in one trip. We were not disappointed.All of the included excursions were excellent. We only paid for one shore excursion (to London) and were a bit disappointed ... Read More
We chose this cruise because we were able to see many different countries in one trip. We were not disappointed.All of the included excursions were excellent. We only paid for one shore excursion (to London) and were a bit disappointed to miss the included excursion for that day. I was impressed with the quality of the service on the ship. The cabins stewards were pleasant, helpful, and efficient. The food was incredible. I could not believe the quality of the food in all of the dinning venues. Afternoon tea was a treat every day. The entertainment was outstanding. Having live music throughout the day enhanced the trip. The entertainers were friendly and available for conversation during the trip. I was particularly impressed by the expert lecturers on board. They were knowledgeable and open to questions. Their insights enhanced our experiences of the places we were seeing. I would recommend a Viking Ocean Cruise to anyone. It was a wonderful experience. Read Less
13 Helpful Votes
Sail Date: March 2017
I have cruised several times on the big, now bigger, liners and I always came away feeling left a little short. I saw the Viking Star in Stockholm harbor last summer and thought wow... a ship docking so close to the city. I chose this ... Read More
I have cruised several times on the big, now bigger, liners and I always came away feeling left a little short. I saw the Viking Star in Stockholm harbor last summer and thought wow... a ship docking so close to the city. I chose this cruise because of the itinerary ( a real Trifecta: Rome, Israel and Greece) and the experience a smaller ship. Little did I know what lay ahead. A sense of peace and tranquility from the first step on board. I booked airfare through Viking. An excellent price which included transfers. Absolutely no hassles with plenty of Viking staff available to assist. My only regret was the return trip to the States on British Airways which has to be the worst airline operating today. Embarkation and disembarkation so smooth and I was onboard within minutes. Staterooms are available depending on class booked which was DV1, so my traveling partner and I enjoyed a beautiful meal and a tour of the ship. The Viking Ocean Cruiseships as I am told are essentially all alike in design. Absolutely beautiful. The attention to the plan and detail is outstanding. There are wonderful nooks and crannies on this ship at every turn. Small corners for privacy and larger areas for gatherings and never crowded by my standards...after all there are about 930 passengers on the Sky. The staff seemed to make a special effort to remember our names, but then again, I always called them by name. They are well trained and really seem to care; nothing seems impossible to them. Beautiful Spa with no upcharges except for specific personal services, gorgeous pool area, high tea served at 4:00 p.m. daily, included shore excursions, WiFi and so much more. Dining was the highlight of our day. The main dining room, (The Restaurant) unlike the big liners, was relaxed, elegant with amazing menu selections. I would classify it as "Anytime Dining" with never a wait. We purchased a Premium Beverage upgrade which if you enjoy nice wines and cocktails is a plus. Viking does include wine, beer and soft drinks with lunch and dinner, however, at say The Chef's Table (a five course tasting menu with selected wines), a charge of $25.00 is made without the Premium package. If you like smaller meals The Chef's Table is fun and the themed menu changes every three days. We enjoyed Manfredi's (Italian). Beware that portions in The Restaurant and Manfredis are sometimes large. The World Cafe buffet is beautiful. One day we even watched our pasta and sauces being made from scratch. No need to stuff yourself on this ship as quality is the word and quantity never disappoints. One disappointment with the evening dining scene was that few people dressed for dinner. Viking describes appropriate dress as the equivalent of "smart casual". Can't you just change your all day excursion dress outfit? For some passengers, apparently that answer on Viking is "no". I could go on and on but others are critiquing as well. If your are tired of art auctions, constant marketing from the gift shops, endless photographers, casinos, long elevator lines, being nickle-dimed at every turn and multitudes of passengers, try Viking Ocean Cruise. Value is a excellent. Complimentary Wifi alone saved me several hundreds of dollars from my big ship experience last summer. Comparing prices, ok, however, this is a once in a lifetime experience. You deserve the best! Why would you sail with 2700- 5000 other passengers? Bigger is definitely not better! Read Less
Sail Date: February 2017
Transatlantic cruise and visit Spain. Visited ports and paid for extra excursions to experience more of the countries we visited. This is our first ocean cruise and it will probably be our last. The ship, staff and amenities were great, ... Read More
Transatlantic cruise and visit Spain. Visited ports and paid for extra excursions to experience more of the countries we visited. This is our first ocean cruise and it will probably be our last. The ship, staff and amenities were great, but prefer river cruises and land trips. The enrichment activities were pretty good, but would have preferred more. We had a hard time finding something to do. The wifii did niot work when we were at sea and we were depending on it for personal business. Many people enjoy the pool facilities, but we don't lay out in he sun. We are from Florida and not.a normal activity. I had looked forward to the advertised yoga classes. When the classes were noted in the daily paper, I found out that you had to pay to attend. The fact that payment was required should have been noted in the brochures. I did not attend. Read Less
11 Helpful Votes
Sail Date: February 2017
We chose the Atlantic crossing to have ample time at sea to relax, and a few nice ports. I will focus mostly on some things I hope will be helpful for future cruisers. We agree with most other reviewers that the ship is beautiful, ... Read More
We chose the Atlantic crossing to have ample time at sea to relax, and a few nice ports. I will focus mostly on some things I hope will be helpful for future cruisers. We agree with most other reviewers that the ship is beautiful, and the crew is exceptional (however, we found fantastic crew on almost any other cruise line/ship). In preparation, here's my experience: -Viking charges more deposit and has stricter cancelation rules than any other cruise line -don't expect an email response by Viking (tried that twice) to answer any questions, rather go through your travel agent -Viking Air will decide on your flights, and gets you the itineraries that maximize their profit, not your convenience. It is different from X Choice Air. Having worked for the airlines, I do NOT recommend using them. We witnessed multiple couples missing their connections, and did not get adequate help from them, so you might as well do your own booking, since you'd have to arrange your own flight changes with the airline. Viking Air changed our itinerary 4 (that's four) times. I told them that 55 minutes for an international connection at Frankfurt was not enough (and they do NOT understand the EU zone regulations), they refused to change the flights, and of course, even running on to the gate, and people letting us skip the line at passport control, we missed our next flight, and then embarked on 30 hours of standing in line at each airport we were re-routed through, for boarding passes, security, passport control, before collapsing at home. Before leaving the ship, ensure you settle the NIGHT BEFORE. The accounting auditor called us at 5am to tell us the credit card didn't go through [while we had used it ashore the day prior]. This was because she ran the "bill from" as "Viking, our home address"!!, instead of "Viking, California" etc., so of course Visa saw this as a fraud attempt and blocked that charge. As I went down at 5am, and called my bank, they explained that particular billing problem to me. The auditor did not want to hear my explanation, as she was calling her list of people whose credit cards were denied. ... I would expect someone to want to correct and learn from their errors. Also note they add gratuities for the whole cruise on the very last day, unlike the other cruise lines, where they are added day by day. Otherwise, Mamsen's and their waffles were the highlight of our cruise, as was the lovely crew and nice public spaces. Pools are very nice, unfortunately over-chlorinated (use goggles for sure), steam room out of service the entire time, dry saunas are in gender-specific changing rooms, so you can't sit in there with your spouse. We couldn't use the Aquavit Terrace/Infinity pool, since smoke drifted down from the deck 8 smoking area (we both have smoke allergies). What you pay for is not 5-star food (go to Remy's on Disney for that), but to not have crowds or lines, to have personalized service, and to not get nickel-and-dimed for cappuccino, sodas etc. Note: sodas, wine+beer are charged for when not consumed during meals. We found the cruise price for 2 weeks okay, however, we would probably not pay the 2.5x cost for a cruise to Europe of the same length - part of the price for sure are the port and excursion costs. Not much to get in their shops as far as toiletries/necessities, so go through your list again before you leave, or make sure the ship stops once before crossing the ocean (such as St. Maarten - you can get pretty much anything at the Admiral store). Passengers: average 60s-70s retired crowd. You will find -sadly- a lot of bitter, entitled, over-educated people on board who find always something wrong with the ship and crew and don't know how to relax. Someone actually sat in the atrium and cussed over the wifi connection. At sea, the free wifi works well enough to get WhatsApp messages and an email, but definitely no downloading or web browsing, except maybe Wikipedia. If you must have something downloaded, make friends with a crew member and ask them to do it. Their wifi is much better - of course that's how they stay in touch with their families abroad. There were others who felt "trapped at sea" (did you not read the itinerary mentioning 6 straight "at sea" days??). So the crossing is not for those who need constant entertainment and off/on the ship movement. We managed to meet some very nice, down to earth couples and will stay in touch with them. The Atlantic crossing was great for us - the sea days were lovely. There is definitely some ship movement (roll and pitch), didn't affect us, but recommend scopolamine patches or meclizine for sensitive folks. Otherwise, Viking focuses on port-heavy itineraries, which we find overwhelming, and those cruises are very pricey. So we may not cruise with them again, although we enjoyed this cruise. Read Less
3 Helpful Votes
Sail Date: February 2017
I wanted to be able to say that I crossed the Atlantic by boat. We took the Grand European River Cruise with Viking in 2014 and we knew this cruise would also be very good. All cabins had a veranda, the cabin design and service was ... Read More
I wanted to be able to say that I crossed the Atlantic by boat. We took the Grand European River Cruise with Viking in 2014 and we knew this cruise would also be very good. All cabins had a veranda, the cabin design and service was excellent. Entertainment during the cruise was very good, the daily lectures and evening shows were interesting and enjoyable. Dining was very good and the menu selection was varied every day. The ports and shore excursions were very good, although I think the one day stop at St. Marten in the Caribbean could be eliminated. We booked our cruise late and we added an extra day in Puerto Rico and Barcelona, but the hotel was already booked up in Barcelona. So Viking put us and about 10 other couples on the high speed train to Madrid, Viking did an excellent job of coordinating our transportation and the handling of our luggage so we could enjoy the day. It was disappointing that we traveled through the Strait of Gibraltar in the middle of the night, a daytime passage would have been better. All in all the cruise was very good, but one 6 day crossing of the Atlantic is enough in my lifetime. Read Less
Sail Date: February 2017
Attractive pricing, wanted to try Viking and wanted to do an Atlantic Crossing. Viking ship size is ideal at around 930. Ship common areas are clean, very inviting and attractive. Some of the best in the industry. B Over ship ... Read More
Attractive pricing, wanted to try Viking and wanted to do an Atlantic Crossing. Viking ship size is ideal at around 930. Ship common areas are clean, very inviting and attractive. Some of the best in the industry. B Over ship accommodations are great and would highly recommend. Beer and wine offering at lunch and dinner are very nice and an added attractions over non all inclusive cruises. Pricing on this cruise was my main reason for booking. I did find the included air option to be a problem and as one might expect too restrictive. During the booking process it was recommended I wait and see what itinerary was offered before paying the additional fee for the airline selection option. I was told this should occur 60+ days before departure. This did not happen and once we received the itinerary it was totally unacceptable, taking well over a normal Atlantic crossing 16+ hours) with excessive layovers. When contacting the flight department we are now told all the other options were sold out. Now after several calls We were final put in touch with an air departure supervisor and I'm happy to report she corrected the problem. It did cost extra but it was a reasonable increase. From this experience, I would suggest making sure you're happy with the air options before finalizing your cruise. Read Less
2 Helpful Votes
Sail Date: February 2017
We had never crossed the ocean by sea, so we were anxious to see if we liked several days at sea in a row. Verdict: The time flew by! The activities (not to mention the wonderful meals) made us forget about time and just enjoy ... Read More
We had never crossed the ocean by sea, so we were anxious to see if we liked several days at sea in a row. Verdict: The time flew by! The activities (not to mention the wonderful meals) made us forget about time and just enjoy ourselves. Well done, Captain Lokling and crew!! About the food--what can we say?! The quality, variety and choices were outstanding. When we felt casual--The World Cafe. When dressing up--Manfredi's or The Chef's Table. When feeling social--The Restaurant. And finally, when feeling lazy--room service!! Our Veranda cabin was quite comfortable and much larger than either of us anticipated. Adrian, our cabin steward, was efficient,very accommodating of the random nature of our on board schedule, and genuinely friendly. The spa/sauna/fitness center facilities were outstanding as well. Equipment was state-of-the-art. In conclusion, both my wife and I commented that we enjoyed the size of the ship and the limited number of passengers, as compared to other, much larger ships on which we have sailed. One example why: when when large gatherings, such as Suzanne's wonderful one-woman show, broke up, the Restaurant still managed to have the incoming crowd taken care of and seated quickly and efficiently. We joked that the only long line on the ship was the "gelato line" in the World Cafe! All in all, well done, Viking! We will be back! Read Less
3 Helpful Votes
Sail Date: February 2017
It came along at a time we could go for a very good discount. My husband and I loved the smallness of the ship and the amount of people. The entertainment and cabin service were the best we have encountered. The food was very, very good ... Read More
It came along at a time we could go for a very good discount. My husband and I loved the smallness of the ship and the amount of people. The entertainment and cabin service were the best we have encountered. The food was very, very good especially in the Restaurant. Liked that wine and beer came with dinner. Our stateroom came with a mostly free mini-bar. But didn't always get restocked when it was supposed to be. The World Café was very good, but would have liked to see more variety. I loved most everything about the ship, except for the fitness area. Even we seniors like to stay fit these days. No room for the yoga classes, and not enough room to do yoga when others were working out. Was not conducive to doing yoga where music is blaring, people talking loudly, and weights clanging. I would have gotten a manicure and other services, but these were beyond my budget. We mostly went on the tours that Viking provided free, and were very happy with all of them except Casablanca. The tour guide for that trip was very good, but we did not feel safe there and there wasn't anything to see or do except the Mosque. The bus just rode around for hours, with nothing to see except roads and non-significant buildings. At one point they let us off the bus in the middle of an intersection. not good. The other tours in Madeira, and Spain were wonderful!!! We loved all the cities in Spain and stayed in Barcelona an extra few days. The majority of the "service" people were very accommodating and beyond nice. People were very friendly, and we met a lot of nice people from other parts of the U.S. and the world. We would definitely do another trip with Viking if we got a price as good as we did for this one. Read Less
3 Helpful Votes
Sail Date: February 2017
Wanted to try a transatlantic cruise as an alternative to flying. And wanted to cruise on a smaller boat to avoid the long line-ups at embarkation and disembarkation. Although we were concerned that a smaller ship might experience a lot ... Read More
Wanted to try a transatlantic cruise as an alternative to flying. And wanted to cruise on a smaller boat to avoid the long line-ups at embarkation and disembarkation. Although we were concerned that a smaller ship might experience a lot of movement in the open ocean in poor weather, the weather was relatively good so we don't really know if rough seas would have been a problem. There was a good mix of enrichment lectures (politics, maritime history and commerce, nature, inspiration, science). No complaints about the food. We particularly liked the Restaurant and its emphasis on quality and not quantity. Mamsen's deli was a great place for oatmeal or waffles and open-faced sandwiches. This was our second ocean cruise with Viking and as all their ships are the same it was nice to immediately know where everything would be. We're not spa or salon people so that was a bit of wasted space for us. Better to enlarge the fitness centre - there were times when people had to wait for machines. Generally we were pleased with the sea days and their peace and quiet, and the chance to socialize with congenial fellow travellers. We found the entertainment enjoyable and better than we were expecting for a small ship. The stops at Casablanca, Cadiz and Valencia were very good because of their cultural attractions, St. Maarten did not have much to offer, and Funchal was also a bit limited, but we were in both on a Sunday and many places were closed. The guides on the optional excursions we took were superb (those on the included excursions less so). The ship staff were also first rate - uniformly helpful, courteous and willing to go the extra mile. We'll definitely be back on Viking and may even do this cruise again as an end-of-winter getaway. Read Less
7 Helpful Votes
Sail Date: February 2017
We have taken several Viking River Cruises and were delighted with our experiences on those cruises. We have also taken more than 15 ocean cruises including two transatlantic trips. We have enjoyed our ocean cruises and were intrigued ... Read More
We have taken several Viking River Cruises and were delighted with our experiences on those cruises. We have also taken more than 15 ocean cruises including two transatlantic trips. We have enjoyed our ocean cruises and were intrigued when we saw the opportunity to travel with Viking on one of its new cruise ships. Our other ocean cruises were aboard larger ships than the Viking Star and we were wondering how traveling on a smaller vessel would compare with the larger ships. We were trilled with our trip on the Viking Star and don't think there will be more trips on the bigger ships in our future. Te ship is magnificent. It is sleek and modern but comfortable and homey The cabin, the common areas, the theater, the specialty dining facilities the World cake and the restaurant were all terrific. The spa and the fitness center were not crowded and offered a chance to relax or work out in an almost private setting. The food offered something for everyone. There was wonderful variety and even in the World cafe the staff was there to prepare items for for our personal taste. We can't say enough positive about the staff and crew. They were attentive, knowledgeable and always there to make our experience more enjoyable. The guest lecturers were all interesting and informative and kept us looking for more sessions throughout the cruise. Entertainment was excellent .and eve included a passenger guest choir that worked with the professional entertainers to put on a wonderful show at the end of the cruise. We met wonderful people and were sad to have to leave the ship when we reached Barcelona. Read Less
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