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25 Viking Ocean Sydney (Australia) Cruise Reviews

We chose this cruise because it was 30 days across southern Australia, across the Indian Ocean, and parts of South Africa. We had never been on a Viking Ocean Cruise before, only Rivers across Europe and China on Viking. We were surprised ... Read More
We chose this cruise because it was 30 days across southern Australia, across the Indian Ocean, and parts of South Africa. We had never been on a Viking Ocean Cruise before, only Rivers across Europe and China on Viking. We were surprised at how quickly we acclimated to being on the ship for 30 days but the time went quickly. Viking is a first rate operation with passenger comfort a top priority. The ship is beautifully designed with Viking era art throughout. Free WiFi and huge movie list for sea day entertainment. Staff learned our names and treated us like royalty. Wide range of on board entertainment such as lectures from archeologists, astronomers, historians, indigenous people performed their native dances and music, and a troupe of dancers and musicians traveled with us to entertain as well. A free spa with relaxation tables, hot tubs, cold plunge tubs, a frozen grotto filled with snow and a steam room. Massage therapists, beauty salon, and gym rounded out the experience. Laundry facilities on each deck. Small stores with lots of fun articles to buy for souvenirs at decent prices for a cruise ship. It was a small ship but did not feel crowded. Lots of public areas to use with cozy furniture for lounging. Multiple bars and snack stations for around the clock refreshment. Can’t wait to go again!!! Read Less
Sail Date March 2019
Viking Sun is a simply lovely ship, kept in immaculate condition, by a crew that was second to none. The service is outstanding,from the Cleaners to the Captain, a friendly ,kind,caring group of people that would be difficult to ... Read More
Viking Sun is a simply lovely ship, kept in immaculate condition, by a crew that was second to none. The service is outstanding,from the Cleaners to the Captain, a friendly ,kind,caring group of people that would be difficult to replicate, I think. The public spaces on Viking Sun are restful, comfortable ,elegant and so well thought out. So many places to just simply "Be". The word of Hygge is worth finding ,for its meaning,as this is everywhere..This is a Family run Cruise Line, carefully created with any of the downside of cruising, carefully removed. There are rules, and expectations,quietly enforced,some by an excellent Cruise Director, for instance in the epidemic of "Devices"..,during evening theater performances, guests are told to turn these off, as they are an annoyance and distraction for those around you...Well roll that out on every cruise line there is, please.! The Cabins are very comfortable, with large bathrooms, heated floors, not often required, but bliss,when needed..I would say that a couch is much more comfortable than the chairs, in the past, I have been known to choose a cruise line that has couches ,especially on a lengthy journey. This journey was part of the World Cruise,and mostly people didn't differentiate, they mingled quite well. A large group of women knitted for hats for Babies, in underdeveloped countries along the way, a knitting tutor, who was amazing, another who arranged the handing over of these gifts,made for a gathering of kindred spirits,who bonded so well with laughter and enduring friendships along the way. There were many Sea Days on this journey so this activity was one of the nicest times ,to recall, on lengthy journeys throughout the years. Vikings generosity in the developing world was extremely kind, they gave so much along the way, to the Cyclone Relief in Mozambique, ,so generous , even the crew took up collections of clothing and necessities for Dakar in Senegal.It made me feel proud to be sailing with such a Cruise Line and its Crew. The variety of Dining was simply great, always something different along the way, and all of a high standard.We mostly used The World Cafe, preferring to serve ourselves rather than be waited upon, just our choice. Entertainment was very good, some excellent talent, so difficult to please all of the people all of the time, but they excelled themselves. The Cooking School, so professional and a delight to be part of. The Shore Excursions we found to be very good, there is an included one in every Port,which were all enjoyable. Shore excursions staff were so helpful, should changes or new excursions be required. It was hard to accept that a portion of the other excursions were all booked out , well ahead of time, the very good ones, priority given to the World Cruisers. This could probably be managed in a different way in the future.However I do understand that in South Africa, there are limitations on how many places there can be on tours, there simply are not many more buses and guides to be had at times. This Country is a challenge for any Cruise Line, in my impression it was far from easy to manage. Complaints about illness on ships being uncontrolled is bizarre, this is down to the Passengers, who, unfortunately, sometimes ,are not responsible in their actions , even in the basics of coughing in public... Just a sad fact of life, that illness spreads, amongst many people in a confined space. The medical care on board was excellent, of required. So much is included with Viking,costs once On Board are minimal ,Internet for passengers and crew ,included, is so very good.Drinks at lunch and dinner ,also. Disembarking was a little difficult, as for some reason, from the berth in the Thames, the tenders were only being partially filled, so delays occurred. We enjoyed everyday on Viking Sun, and have already booked to travel again on Viking Ocean in the future. Read Less
Sail Date March 2019
We chose the Viking Ocean cruise because we had done two Viking river cruises which were exceptional. So we were expecting the same on an ocean cruise. Not to be, alas! The ship itself, Orion, about 8 months old , is very well decorated ... Read More
We chose the Viking Ocean cruise because we had done two Viking river cruises which were exceptional. So we were expecting the same on an ocean cruise. Not to be, alas! The ship itself, Orion, about 8 months old , is very well decorated and spacious. Our room , a penthouse suite with veranda, suited us perfectly: spacious and lots of drawers. The bed was not comfortable: hard as rock. But when I told our cabin steward about this, he offered a topper...which made it a bit softer. Another drawback was a head shower that kept on swirling around every way but the right way! Like taking a shower with an attacking cobra!!! My husband took care of the problem by putting a bandaid on the collar of the shower head and forcing it to stay in the right position. Food was average. Sometimes awful: we asked for a hamburger well done. Came back almost raw. Included excursions were very disappointing. We were expecting guided tours but the guide was the bus driver. So he would stop and let us out on our own to explore. He would stay with the bus. Entertainment was very good. The personnel is absolutely marvellous, solicitous and caring. They treat you like royalty! But they have trouble speaking and understanding english. I would do another Viking river cruise but never another Viking ocean cruise. Read Less
Sail Date March 2019
As first time Viking Ocean cruisers we enjoyed the ship very much. We have sailed Oceania multiple times. Viking ships like Oceania are not overwhelming in size with great service. Food was good although we thought Oceania was somewhat ... Read More
As first time Viking Ocean cruisers we enjoyed the ship very much. We have sailed Oceania multiple times. Viking ships like Oceania are not overwhelming in size with great service. Food was good although we thought Oceania was somewhat better especially the specialty restaurants. There was good variety at all meals. The grill outdoors was a good option for a quick lunch. Crew was superb with good service throughout the ship. We were underwhelmed by shore excursions and in future will arrange independent excursions. The ship is well appointed with many areas for exploring and hiding out. Entertainment like Oceania was okay. The availability to access enrichment talks was appreciated and internet was very good throughout the ship. We arrived in Sydney the day before departure so explored the city independently. We stayed in Bali for 3 days after disembarkation which I would highly recommend. We could have skipped Lombok Read Less
Sail Date March 2019
We had always wanted to see Australia and New Zealand. Originally we thought we'd do this as a mostly land tour with another company, but my wife floated the option of doing this, plus Sydney to Auckland (which we will do the end of ... Read More
We had always wanted to see Australia and New Zealand. Originally we thought we'd do this as a mostly land tour with another company, but my wife floated the option of doing this, plus Sydney to Auckland (which we will do the end of this year). Viking could not have done a better job! This was a relatively new itinerary for the ship and crew, so this was especially impressive because they were still ironing out details with excursions. Some of our fellow guests did have some complaints such as not getting the ones they wanted, or did not like the free included excursions. Most of the free ones were okay, although 1 or 2 did not have great tour guides, but if people chose their paid excursions when Viking first made them available (before trip), there should not have been a problem. The crew on the ship were wonderful, from the captain who gave us daily updates (even on a storm that was chasing us) to the cabin stewards to the dining staff. They all would go out of their way to accommodate any request. I also greatly enjoyed the musical performances in the atrium as well as the shows and the planetarium. My wife (and obviously many others onboard) really appreciated the free laundry room. The itinerary and the excursions made this one the best trips I ever had. Snorkeling the Great Barrier Reef was just spectacular. My wife tells everyone this was her dream trip (and we've done quite a few!) because she loves animals. Holding a koala at Steve Irwin's Australia Zoo near Brisbane, feeding wallabies, even feeding crocodiles at Crocodylus Park were experiences she'll treasure forever. There were certainly many opportunities to see wildlife we don't see here in the states, but there are also many options for other things to see and do, like the views at Castle Hill in Townsville. When we got to see the Komodo dragons, that was quite spectacular, but an added plus there was the nature walk around the island (of course with the guides to keep an eye on us!) I understand that due to poaching Indonesia may restrict this particular island, but hopefully there are other islands Viking can use for this excursion. The temples on Lombok and Bali were unbelievably beautiful and unique. As difficult as it was to believe, some on the tour criticized seeing them, but I think these were probably the same people who complain about the beautiful cathedrals in Europe. The Laguna Luxury Resort and Spa in Nusa Dua is a spectacular complex with unbelievable views from our rooms, 7 swimming pools, restaurants, nature walks, a beautiful beach, spa treatments in thatch-covered beach-front rooms and many other amenities, with many types of colorful birds. Although we gravitated towards zoos and nature parks, Viking has other tours that should appeal to almost anyone. Although some excursions may seem a bit expensive, when you take into account the extremely affordable cruise rates (compared with land and air travel by other companies) it's a great deal. Read Less
Sail Date March 2019
Chose this cruise for the destinations, which were wonderful. Ship was very clean and overall staff very friendly and attentive. Speciality Restaurants were of a very good standard. Spa was excellent. Entertainment shows were very ... Read More
Chose this cruise for the destinations, which were wonderful. Ship was very clean and overall staff very friendly and attentive. Speciality Restaurants were of a very good standard. Spa was excellent. Entertainment shows were very good. Live music being played during day and evenings in Main Foyer was repetitious. Main Dining was at times “ hit and miss”. Felt they had skimped somewhat on the seafood offerings. Buffet selection was limited and very few salads. Hardly any healthy options or sugar free or low carb dessert alternatives. Wine list was very limited as were range of drinks on offer with a silver drinks package. No premium bottled spring water on offer even with drinks package. Ship layout was similiar to that of River cruises. Ship also vibrated throughout the cruise. Had to wedge paper between doors on wardrobe to prevent noise from keeping us awake at night. Disappointing for a new ship. Bed vibrated from the ship shuddering. Captain did a great job of staying ahead of Cyclone at the top of Australia. We did miss seeing Thursday Island and the shore excursions we paid for well before we sailed in March. Quite understand the importance of staying ahead of the Cyclone however we were promised to be refunded the US$278 at the end of our cruise. Home one month now and still have not received a refund! Poor processing and customer service Viking . Overall value for money was not there with Viking. Azamara, Celebrity, RCL offer a better deal, wider variety of food at a higher standard. Have also cruised on Crystal which were faultless. This was our 12th cruise and we would not cruise with Viking again. Read Less
Sail Date March 2019
We chose this cruise because it included Australia and New Zealand. This is a beautiful, well appointed new ship. The crew was fantastic, the food, and the entertainment were very good. There is never a long wait for dining, and every ... Read More
We chose this cruise because it included Australia and New Zealand. This is a beautiful, well appointed new ship. The crew was fantastic, the food, and the entertainment were very good. There is never a long wait for dining, and every seat has a view.The shore excursions left something to be desired, but they are new to this itinerary, so I can forgive them. We had a few problems one night, however, when we went to the proper channels they were quickly correctly, and from that moment on, we were treated like royalty by the entire staff. The embarkation process at each port was very slow because it seem that every tour came back the same time, and they only had one entry to the ship. The included Wifi was great. No trouble communicating anywhere. Overall, we would be very happy to sail with Viking again. This was our 39th cruise, and our first on Viking. We are an older couple, so we wanted a quiet ship , so if you're younger, looking for excitement, don't go on this ship. No children under 18 yrs and there were no couples on the ship under 45 of yrs of age. Read Less
Sail Date February 2019
Whe chose to try the Viking Ocean experience because we have enjoyed several river cruises with them. Unfortunatley, they did not live up to the excellent quality of thecriver cruises. It felt that the crew needed more training. They ... Read More
Whe chose to try the Viking Ocean experience because we have enjoyed several river cruises with them. Unfortunatley, they did not live up to the excellent quality of thecriver cruises. It felt that the crew needed more training. They weren't overly friendly and missed the mark in cresting a great experience. Communication was not great once on the ship. Their app works ok but doesn't let you add anything such as upcoming events so you have to keep track of your schedule on paper woth the daily and in the app for dinner, spa reservations. It was confusing. The music groups and evening entertainment were good when they were planned, however it wasn't every night. A couple nights it was taped Opera...and a lotvof bean bag challenges. A couple nights they did provide old movies in the pool area. The most frustrating thing was that we missed two (2) ports that we really wanted to visit. On a 14 day trip with already 3 days at sea planned that made our voyage 5 out of 14 days (or over 1/3) of our trip at sea and therecqas really nothing to do. It was pretty boring. The excusions that they included usually consisted of a trip in a bus around a city. Not that great. Overall I think we will stay with other lines to do an Ocean cruise and leave Viking for rivers. Read Less
Sail Date January 2019
We chose this cruise as the itinerary seemed very good and it seemed as though it was good to have some excursions and beer and wine included during meal times. Having said that, we had a very rough traverse of the Tasman Sea from Hobart ... Read More
We chose this cruise as the itinerary seemed very good and it seemed as though it was good to have some excursions and beer and wine included during meal times. Having said that, we had a very rough traverse of the Tasman Sea from Hobart to Dunedin. The ship rocked excessively from side to side, especially overnight the second night crossing. We enjoyed the excursions in Dunedin with great views of the surrounding areas from Signal Hill and a hike up Mt. Cargill. Cancelled Port: We were supposed to then travel to Christchurch, but despite indication that the sea was not all that rough ( certainly not as rough based on weather forecasts and other indications as the crossing in the Tasman Sea ), Christchurch was cancelled, citing safety concerns. We find it odd that of the 4 Viking cruise sailings between Sydney and Auckland, 2 were cancelled. And there was no compensation for Christchurch being cancelled. Ship It is beautifully appointed and there was never really a crowded area. There was comfortable seating throughout the ship. We were impressed by the cleanliness on the ship and that there were attendants constantly cleaning public washrooms. The cabin: It was nicely appointed and we found the PV2 to be a perfect size. The bathroom and main part of the cabin had ample space, although the veranda seemed a bit cramped to sit out on. Downside: The bed was painfully firm. This bed did not provide a comfortable sleeping experience. Food Quality: Dining we found to be questionable. The food, especially in the World Cafe was often lukewarm and sometimes overcooked. Desserts were quite amazing and gelato bar very popular. We had to send back several items in The Restaurant, including a lamb shank that was tough and lukewarm and a steak that was ordered medium rare and was definitely medium to medium well. What they call baked potatoes are not what I would refer to as baked. They are peeled potatoes and what I would call roasted, More than once they were overly soft and mushy. THis is a relatively smaller ship with just over 900 passengers, so there is an opportunity to do more frequent batch cooking. Often at dinner opening, the food was overcooked. One example was extremely overcooked mushy roasted wedge potatoes. The food was not all bad, however. The presentation was always excellent and taste usually very good. Included WInes: I found all the included wines to be very good. I suppose it would be difficult to satisfy all tastes as wine tasting can be so subjective. I was very grateful that throughout the cruise there were no oaked wines as I don't like that flavour. I think the wines were selected very carefully. Well done! Chef's Table Specialty Restaurant: We went to a dinner at the Chef's Table Specialty restaurant and enjoyed the Lotus fixed sample menu. However, we signed up for that night for a Thai menu and it was changed without a reason given. Reservations: Our dinner reservation for one of the nights in the specialty restaurant, Manfredi's was dropped off our list of reservations without explanation and no suitable fix was offered. Advice: Print a copy of all reservations on your account! That was a mistake on our part and they did not correct it. Lack of Follow Up by Management: As I mentioned earlier, I thought that the cleanliness and safety/sanitation was for the most part a focus on the ship. However, I filled out a questionnaire about a practice that I believe worked against maintaining health and safety. The comments were passed on and responded to, suggesting that I would see a noticeable change, which never happened. In all food venues on board, except the World cafe, all glassware was face up on the tables. In the World Cafe, the glassware was face down on soiled vinyl placemats. There was a risk of contamination between the drinking portion of the glassware and the soiled table mats. This is not congruent with the other good practices on the ship. I DID NOT appreciate a response that was only lip service and not a true follow up. I also filled out a survey upon disembarkation, commenting on the lack of proper follow up and nobody followed up from this either. Entertainment: We didn't attend a lot of the shows on board, but the ABBA review was pretty good, although a bit hammy. On the final night, they showed the film Bohemian Rhapsody, which was great as it is an Oscar nominated film this year. Service was excellent. All staff members would sincerely greet us at all times in the public areas of the ship. I can't say enough about the crew and their customer service. Explorer Dome: What some refer to as a planetarium, isn't really one. It is a film venue where those films are projected partly or fully onto the dome in a theatre above the explorer lounge. This is available only on the Orion and Jupiter ships. I thought the Mars show was excellent, simulating a human landing on Mars with international participants collecting specimens and reporting back to Earth. I would not recommend the Dolphins and Whales show. It only covered part of the screen and although 3D was of poor production quality. Spa: This was included with no extra fees, unless booking massages or other treatments. There were so many facets to it. Sauna, cold plunge pool, thermal pool, steam room, snow grotto. It was very refreshing and relaxing. I highly recommend visiting this area. There are towels and robes provided and the lockers are controlled by your room card, which was very convenient. The spa employees were very friendly and helpful, offering advice on receiving the maximum benefit from all the facets of the spa. Value: Questionable for a Canadian traveller, with a significant surcharge of over 35% in Canadian funds over the US price. For a 15 day cruise that cost over $22,000 CAD, a nicely appointed room on other reputable cruise lines could be had for significantly less, even if factoring in excursions and alcohol. Read Less
Sail Date January 2019
Overall, the cruise portion of our Aus/NZ trip was good. The itinerary was appealing as it included Hobart, Tasmania, and smaller centers in NZ. We arranged our own flights. Viking Orion is a classy looking ship with wonderful, ... Read More
Overall, the cruise portion of our Aus/NZ trip was good. The itinerary was appealing as it included Hobart, Tasmania, and smaller centers in NZ. We arranged our own flights. Viking Orion is a classy looking ship with wonderful, friendly fellow passengers. The vast majority were Americans, average age was a good 70. Public areas were well used but comfortable. My partner used the spa and really liked it. We were in a Penthouse Veranda and it has a minimalist decor with lots of storage, small veranda and good bathroom. Kept very clean and stocked with your choices. We did have to deal with the scalding hot/cool oscillations in the shower. This can be mitigated by turning the head on full force and adjusting the temp down until it at least it no longer sears. The bed is a king, good linens but for me way too firm. My sciatica acted up. I'm aware of the issues around booking shore excursions by suite category but we were able to book exactly what we wanted. Spaces did free up eventually on many showing sold out originally. Unlike some reviewers, I thought the optional excursions were great! Can recommend "Kangaroos and Koalas at Sunset" in Melbourne, "Wildlife Conservation Park and Historic Port Arthur" out of Hobart, "Great Houses of Dunedin", "Sheep Station & Te Mata Peak" out of Napier, and "Geothermal Rotorua" out of Tauranga. The food was of high ingredients quality, varied and attractively prepared. Shame, because more often than not, it was marred by too much salt, over richness and tepid serving temperatures. Kudos to the sushi, steaks and roasts, afternoon tea and service! Included wines were mostly good and generously offered. One of our Manfredi's reservations mysteriously disappeared and the restaurant manager just shrugged. We were usually too tired for the evening entertainment but did go to the planetarium twice. Not recommended as it is really just a mini Imax theater showing short childlike films. We had a very rough two day crossing of the Tasman Sea and then Christchurch was cancelled based on "safety first". Of course I defer these decisions to the bridge but where was safety first crossing the Tasman in those conditions, and sailing out of Wellington harbour in 100+ km/hr wind gusts? A much smaller cruise ship, the Caledonian Sky, sailed out of Christchurch to our port, Dunedin, the night we stayed put. It couldn't possibly have been as bad as the Tasman! Oh, and no compensation. Anyway, as only my second ever cruise, and having enjoyed the Viking brand, I have decided cruising is not for me but I certainly see the appeal to the many loyal Viking passengers. We met some great people who were always interesting to talk to! Read Less
Sail Date January 2019
We have always wanted to see Australia and New Zealand, but we were overwhelmed with where to go and when. While we had one cruise we found awful, on another line, we decided to try Viking due to no casino, no kids and the all inclusive ... Read More
We have always wanted to see Australia and New Zealand, but we were overwhelmed with where to go and when. While we had one cruise we found awful, on another line, we decided to try Viking due to no casino, no kids and the all inclusive vibe. The cruise exceeded all our expectations. The ship was luxurious, the food beautiful and most memorable was the staff. We are already planning another cruise, and by chance it will be on the Orion again. We ate breakfast in the World Cafe and dinner in The Restaurant or a specialty setting. Manfredos was our favorite. We did mostly included tours, and enjoyed leisure time on our own at most ports. The lectures and cultural events were perfect for us. Viking staff/reps were with us from out of customs to back at the airport. We found Viking Air to be as good and as helpful as the ship staff. Read Less
Sail Date January 2019
We chose the Viking Orion cruise because we have wanted to go to Australia and New Zealand for a long time and because of the excellent reputation of Viking ocean cruises. We will not take another Viking cruise. Although we have no ... Read More
We chose the Viking Orion cruise because we have wanted to go to Australia and New Zealand for a long time and because of the excellent reputation of Viking ocean cruises. We will not take another Viking cruise. Although we have no complaints about the ship or our cabin, we were shocked by the lack of worthwhile activities and the poor quality of the included excursions. The so-called enrichment lectures were a total bore and the speakers were not at all interesting or entertaining. One of the speakers never looked up from her prepared presentation which she read word for word. During the four sea days there was very little to do. We spent most of our sea days watching TV in our cabin. However, we did enjoy the 30 minute dance classes taught by one of the young Viking singers and the trivia game that was run by the assistant cruise director. We were disappointed that trivia games were only held on sea days. On other cruise lines that we have traveled with (I.e., Oceania, Crystal and Regent), trivia games were held on every day of the cruise. We went on two of the included excursions on the first ports, but the tour guides were so bad that we decided to explore other ports on our own. I thought that the food was generally good but my wife was very unhappy with the poor quality of salads in the buffet. On a positive note, the entertainment in the evening was very good, especially the shows that were put on by the cruise director, the assistant cruise director and the Viking singers. Read Less
Sail Date December 2018
A bucket list destination with a line we trusted, we are probably more disappointed because of our expectations. We feel "betrayed" by poor communication prior to the trip and then repeated disappointment with excursions and ... Read More
A bucket list destination with a line we trusted, we are probably more disappointed because of our expectations. We feel "betrayed" by poor communication prior to the trip and then repeated disappointment with excursions and most off ship experiences. Included excursions were minimal quality, including poorly informed guides (except Sydney). When a Port Douglas extension (to see the Great Barrier Reef) was fouled due to a storm, there were no appropriate substitute provisions. We spent most of the time traveling and confined to the hotel. Final insult was attempt to charge for luggage for domestic flight back to Sydney. Beyond the subpar included excursions, there were inadequate spots on the expensive paid excursions. So, for example, we actually never saw a kangaroo because by the time we attempted to book that (single) excisions, on first available day, the excursion was full. And then there were the transfers. On first arrival to Sydney, we had a five hour layover before the flight arranged to Cairns. Five hours is long, but after flight from eastern US, it was an eternity. Upon return to Sydney, we were left to handle our luggage for several blocks between the terminal and the buses to the ship. In gale force, literally (Cyclone Owen), winds my rolling luggage escaped me. On the final day of the cruise, we disembarked at 7:10 in the morning and were transported to a hotel conference room to sit out the rest of the day, meals on our own, until our 8:10 flight that night. We did receive a transport to the airport where we discovered because our carrier had changed from the trip over, we owed $500NZ for baggage in excess of their allowances. We hope Viking has not tried to expand their ocean cruise market too fast to maintain their famous quality. We'll look harder before we leap again... Read Less
Sail Date December 2018
The Viking Orion is a beautiful new ship we have been on 1 Of it’s sister ships The food was very good to outstanding The housekeeping was excellent The problem lies in being treated As a second class passengers If you are not ... Read More
The Viking Orion is a beautiful new ship we have been on 1 Of it’s sister ships The food was very good to outstanding The housekeeping was excellent The problem lies in being treated As a second class passengers If you are not in suites Luggage dragged in airport? No help with luggage at embarkation Lack of communication with guest relations Almost all excursions sold out Before we were able to get on line Had to have security transport us to Port gate after trying to have Viking staff help us to get to private tour This inspite of accessibility issues Included tours at best mediocre And could never get early times No currency exchange on ship A 5 star cruise is more like a 3 to 4 for people in non suites Staff never apologized for anything Booking of tours and restaurants Needs work Outdoor pool usually closed roof Making it almost a sauna The majority of staff did an outstanding jobless Read Less
Sail Date December 2018
The positive points are as follows: beautiful ship, laid out very nicely, and very clean; crew personnel were very friendly, polite, people oriented, caring, and a great asset for Viking; entertainment staff were excellent and we greatly ... Read More
The positive points are as follows: beautiful ship, laid out very nicely, and very clean; crew personnel were very friendly, polite, people oriented, caring, and a great asset for Viking; entertainment staff were excellent and we greatly enjoyed their performance, and their interaction with the passengers; cabins were very comfortable especially the bathrooms which were very spacious and loved the heated floors; restaurants offered great selection and service and food were excellent with the exception of the Chef Table - we were very disappointed with the food choices and service in the Chef Table. Our negative points are as follows: for the most part, the excursions (most of them were ones that we paid for) failed to meet our expectations. Several excursions were rushed and passenger's time were cut short or rushed to maintain schedule. Based on our experience, we feel the excursions were too pricey for what we received. We would be glad to provide specifics and those that we feel were not worth the money and failed to meet our expectations. We also feel that our last day in Auckland could have been better planned to provide more opportunities to see more of Auckland prior to our departure, rather than sitting in a conference room in a hotel for 6 or more hours. Read Less
Sail Date December 2018
The ship was elegant as was the cabin. I enjoyed the choice of dining options and the housekeeping staff just awesome. Perhaps the only thing I feel could be improved upon were some of the free excursions. We felt that they could be more ... Read More
The ship was elegant as was the cabin. I enjoyed the choice of dining options and the housekeeping staff just awesome. Perhaps the only thing I feel could be improved upon were some of the free excursions. We felt that they could be more in-depth with more of a chance to explore the shops and perhaps to eat at the local restaurants. Otherwise the trip was worth the money and I would do it again. The trip allowed us to see another part of the world which was as beautiful as portrayed. I would recommend this trip to anyone wanting to see Australia/New Zealand. Viking delivered the experience of a lifetime. The entertainment and activities were of a wide range and enjoyable. Also, being on ship Christmas Day was even more special. The crew had all hands on deck for fun and enjoyment which was just awesome. If you are thinking of cruising consider Viking. Read Less
Sail Date December 2018
The new ship was great. The crew was exceptional. The food was great. One day while at sea from Tasmania to New Zealand, all passengers on Decks 2 and 3 were requested to meet on Deck 1 at 9 AM to complete and review their New Zealand ... Read More
The new ship was great. The crew was exceptional. The food was great. One day while at sea from Tasmania to New Zealand, all passengers on Decks 2 and 3 were requested to meet on Deck 1 at 9 AM to complete and review their New Zealand Declaration Documents. The line was way too long and the wait was way too long. Many passengers were very disappointed. This situation was evidence of very poor planning on someone's part. With today's technology it seems that each cabin should have good WIFI Service. That was not the case for our cabin 3032. We had very little if any WIFI service. Hopefully this deficiency can be resolved for you future passengers. I have to give Simba, Bruno and Ivana took very good care of our foursome while at the Poop Deck Par. They really made us feel at home. Thank you very much. Read Less
Sail Date December 2018
Our 4th Viking Ocean cruise (on four different ships). It's been interesting to see the minor 'tweaks' to each edition of ship that Viking has rolled out. But overall the Viking Ocean ships are amazing in our ... Read More
Our 4th Viking Ocean cruise (on four different ships). It's been interesting to see the minor 'tweaks' to each edition of ship that Viking has rolled out. But overall the Viking Ocean ships are amazing in our opinion. Not a huge 'mega' ship with thousands of passengers, but still offering excellent dinning choices and impressive stage/auditorium facilities. Always have interesting guest lecture series. And I am a big fan of their spa facilities. Specifically on this ship, the Orion, Viking has installed a small planetarium which was a nice option for entertainment (although they need to improve the 'caliber' of what they show as to content. One show 'Mission to Mars' may entertain a 8-10 year old, but to the average Viking passenger..... I'm not so sure. Try harder to entertain in the planetarium. To score the planetarium itself, I would give the facilities themselves a 100% score. Content to the movies shown inside? A score of around 75%. Always wanted to go to Australia/N. Zealand area. From someone who has had multiple Viking Ocean cruises, the one common area that I see they need improvement in is excursions. I'm not saying they are horrible. In comparison with other areas of the ship that I would grade between 95-100%, excursions would be graded in the 85-95% area. That's why I scored as I did. Read Less
Sail Date December 2018
Amazing trip down under on Viking Orion. From the Sydney Harbor bridge climb and Opera house tour to welcoming in the new year in Auckland the most beautiful scenery you could imagine. Included tours were mostly city tours, botanical ... Read More
Amazing trip down under on Viking Orion. From the Sydney Harbor bridge climb and Opera house tour to welcoming in the new year in Auckland the most beautiful scenery you could imagine. Included tours were mostly city tours, botanical gardens were the equivalent of cathedrals in Europe, a tour of one on every stop. Optional tours offered chances to get away from the cities and see the beautiful countryside including interacting with the animals you expect to see. There were several chances to tour wine country and interaction with locals. Optional tours were a bit pricey but worth it to take some to get a better feel for the country. Scenery from ship sailing into and out of ports was “worth the price of admission”. Incredibly beautiful sights of the countryside. Ports also gave us a peek into what is being shipped out of the country. All this in Viking comfort with wonderful attention to all the details. The ratio of passenger to crew means everything thing you may need is taken care of by an upbeat person who seems to enjoy what they do. Cabin was always in top condition. We enjoyed the casual World Cafe for breakfast and most lunches but ended up having most of our dinners in the restaurant. Plenty of choices, one menu available everyday as well as a different menu each day. (We thought the Wiener schnitzel offered one night was the best we ever ate!) Entertainment on Viking isn’t too showy. Cruise director, Bevin, and other entertainers were very talented. The afternoon carol sing, lead by entertainers and holiday show on Christmas Eve were wonderfully warm. Read Less
Sail Date December 2018
As we all know, luxury does not come cheap. After years of sailing predominantly on Holland America with some side forays into Princess and a few other lines, we decided to try Viking for our most recent cruise. While there were some mild ... Read More
As we all know, luxury does not come cheap. After years of sailing predominantly on Holland America with some side forays into Princess and a few other lines, we decided to try Viking for our most recent cruise. While there were some mild snafus in regard to some of the shore excursions, which were not that big a deal considering this itinerary was brand-new for the line, everything on board the ship was as good as or better than we could have hoped. The food is good (though it is overly heavy on seafood IMO), and the staff outstanding. Our cabin was lovely and comfortable and every need we had was met. We also did the Viking air plus to schedule our flights and did both of pre-and-post extension in Sydney and in Auckland. Both extension hotels were super, but the Cordis in Auckland was unbelievably luxurious - including a free cell phone you could use during your visit and use to make free overseas calls. Because we changed several things about our departure and return dates are Airline ended up being Cathay Pacific. We knew nothing about it before flying but were absolutely overjoyed with the experience. True we had to fly to Hong Kong to fly to Australia and do it again on the way back which meant about 24 hours in the air, but I can't say enough good things about Cathay business class. Our Viking rep contacted us before we left while we were gone and after we returned to find out if all had gone well and if there was anything we needed. After this experience it would be hard to ever return to a ship that carries 3,000 or more passengers. During our two-week Voyage we really got to know the crew and the staff and they got to know the passengers. That just doesn't happen very often on the large ships. Also Viking never had to tender so we never missed any ports due to weather. They also set up free courtesy shuttles into each Port from wherever the ship docked which I can tell you has never happened for me on other Cruise Lines. About the only thing I can say negative about them is that there is far too much walking between the ship and where you can leave the security area. My mother is slightly disabled (but not wheelchair bound) and this caused a great deal of difficulty for her, and I imagine other mobility challenged people. Tge bottom line is, we enjoyed ourselves so much that we all have already booked a cruise for 2020 with Viking. As I said at the outset, luxury does not come cheap, but in this case we got everything we paid for and more. Read Less
Sail Date December 2018
We selected our destination first, then we chose Viking because of the limited number of passengers and Because there is no casino, no photographers trying to sell pictures, no pressure to buy other items, no children, and because we ... Read More
We selected our destination first, then we chose Viking because of the limited number of passengers and Because there is no casino, no photographers trying to sell pictures, no pressure to buy other items, no children, and because we looked forward to hearing excellent speakers. We were on one previous Viking cruise and enjoyed it immensely. The food is outstanding and there is no formal dining requirement, but one can dress up for dinner if desired. The World Cafe is always good and the hours are very accommodating. Great gelato. The included tours, which is one of the reasons we chose Viking, were not all stellar. But the purchased tours were great. The days are sea were good, with lots of options for activities. We went to 3 of the movies in the dome, and the lecture in the dome by the astronomer, and all were excellent. There seemed to be some reluctance on the part of the customer service staff to share information about the dome viewings. Not sure what that was about, but it took a real effort to get access. We enjoyed the trivia contests also. We did not attend many of the musical entertainments, but that was just a personal choice. The embarkation and disembarkation process were very orderly and speedy. I thought they did Christmas with the appropriate amount of music and gaiety, but it was not over the top, and that was just right. The decorations on board were lovely. Our 50th anniversary was recognized in a very delightful way. Since this was a tour with an older crowd, there seemed to be someone falling every day and there were several injuries. Perhaps people should take the advisories about activity levels more seriously. Read Less
Sail Date December 2018
Our experience on the Orion lived up to Viking River Cruise Standards in every way. Onboard entertainment was surprisingly good for such a small ship [ 900+ passengers]. The Viking Band performed every night in the ships different venues ... Read More
Our experience on the Orion lived up to Viking River Cruise Standards in every way. Onboard entertainment was surprisingly good for such a small ship [ 900+ passengers]. The Viking Band performed every night in the ships different venues and were excellent as were the four Viking vocalists who usually performed every night in some type of production on the ship's main stage. A bonus was the other individual performers ,such as Daniel [ an acoustical guitarist ], who performed every night before and after dinner in the ship's various lounges. No shortage of entertainment thanks to cruise director Bevan and asst. director Ian. Food quality/service met or exceeded Viking river cruise standards. The Restaurant [no reservations] never had a wait although early reservations are advisable at Manfredi's and the Chef's Table. Cruise personnel were well trained and courteous at all times. Viking never ceases to amaze me at how well they handle all logistics from booking, cruising,shore excursions etc. with little to no error. Read Less
Sail Date December 2018
We had taken a river cruise with Viking and were happy with the experience. We wanted to try an ocean liner with fewer passengers and Viking fit the bill with the Australia and New Zealand destinations. The ship was wonderful! We found ... Read More
We had taken a river cruise with Viking and were happy with the experience. We wanted to try an ocean liner with fewer passengers and Viking fit the bill with the Australia and New Zealand destinations. The ship was wonderful! We found everything to our liking. No crowds, few lines, short waiting times for tables, many places to just sit and relax. And, of course, there was High Tea in the afternoons. The fact that this was an adult cruise with no casino, but a myriad of activities if you wished to be involved is definitely a strong point.. I could easily have stayed on for another 2 weeks. Viking could easily become our cruise line of choice, depending on destinations and itineraries. Our only disappointment was with some of the tours. Maybe we needed to know what to expect before booking tours. We felt there was too much bus time and a couple of driver escorts who were more talkative about their exploits as children or the relative costs of houses.Favorite tours were in Sydney: the Aborigine cultural tour to an island in Sydney Harbor and lunch prepared on board our small ship.Next was the tour out of Hobart to a wildlife sanctuary and to the small town of Richmond. Napier was another bus trip but with 2 nice wineries and tour guide. Would have liked more time to explore the city on my own. Best tour of all! Tauranga: Explored Maori culture with efficient guide, learned and sang a Maori song, and at the end we were entertained by a school group in tribal dress. I wish I had paid more attention to the enrichment activities. On my to-do list for next time. We are looking now for 2020 trips. Read Less
Sail Date December 2018
With two weeks to utilize at the holidays, and with the desire to catch a restful break from daily routine while also getting to see some of the wonders of Australia and New Zealand, the Viking Orion offered the perfect solution. The ship ... Read More
With two weeks to utilize at the holidays, and with the desire to catch a restful break from daily routine while also getting to see some of the wonders of Australia and New Zealand, the Viking Orion offered the perfect solution. The ship is beautifully designed in every way. The public areas are spacious and elegant, while still warm and welcoming. The beautiful light wood covering the walls is soothing and clean, with a minimum of bric bracs and ornamentation resuting in a ship which conveys a refreshing study in classy elegance. The main dining room (The Restaurant) is similarly tasteful, wrapping around a good portion of the ship in intimate dining spaces, rather than being one big, cavernous central eatery. The World Cafe (cafeteria style service) provides a wondrous array of foods of different types and nationalities. With the excellent Italian restaurant, Manfredi’s, and the addition of the Chef’s Table option, travelers always have at least four terrific options for food. High tea in the classy Wintergarden is also a daily option, and there’s a selection of good snacks in the Explorer’s Lounge. The personnel at all these areas is unfailingly helpful and pleasant. Other unique amenities on the ship include the surging wave machine in the spa pool, the “IMAX” style dome theatre, the warmed infinity pool outside the World Cafe, and a wealth of niceties (spa access, wine with dinner, soft drinks, organized panorama shore excursions) which are all included in the fare for the trip. We loved the requirement that all travelers be t least 18 years old, and also loved the absence of casino or ever-hovering photographers. It was, far and away, the best cruise we have ever experienced. Read Less
Sail Date December 2018
We love to cruise on the small luxury ships - Silversea, Regent, Seabourn (no children!) and this was our first time on Viking primarily due to the time of year and the destination. We were truly impressed and we are hard to please. We ... Read More
We love to cruise on the small luxury ships - Silversea, Regent, Seabourn (no children!) and this was our first time on Viking primarily due to the time of year and the destination. We were truly impressed and we are hard to please. We booked a Penthouse Jr. Suite vs our typical veranda suite due to the 16 day trip. The dual vanities, heated floors in the bath was a great use of space and the room had enough space to be comfortable. I thought we would miss the walk-in closet we had on other ships, but it wasn’t an issue, especially because bathroom was a much better use of space. We also took full advantage of the free laundry and dry cleaning. A very nice perk. We have never eaten in a buffet restaurant on any other ship, it’s never good and we like to be served.... However, one night we didnt feel like getting “ready” for dinner so we ate at the buffet restaurant (the World Cafe) and it was great - so much so that we ate there several more times. The chefs in the World Cafe are in the kitchen freshly preparing the food as items get low and there is a chef who makes fresh to order Asian noodles at night or pasta during the day. I could also not say more about the bakery. It was second to none vs. any other ship we have ever been on. It’s fresh at every meal and thrown out in between. The pool has a retractable glass roof which makes the space usable rain or shine and there are cushioned lounge chairs that line the perimeter of the ship giving you a full view of the sea while you are relaxing on sea days. We are not excursion people so don’t have anything to say on that other than feedback from others we met on board indicates this is Viking’s short coming. We will definitely be booking Viking Ocean again. Read Less
Sail Date December 2018
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