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19 Viking Ocean Santiago (Valparaiso) Cruise Reviews

We chose this cruise for the itinerary and time of year, being Christmas. We tossed up between it and Norwegian but thought a smaller ship would be better for being able to get in closer and see more. Having done other ocean cruises ... Read More
We chose this cruise for the itinerary and time of year, being Christmas. We tossed up between it and Norwegian but thought a smaller ship would be better for being able to get in closer and see more. Having done other ocean cruises with other lines we imagined how wonderful Christmas would be on a ship. Not to be! Apart from some evening carols 2 days before, nothing else! Just another day with not even a Merry Christmas. We and lots of others were extremely disappointed and gave this feed back. New Year was better at least with a nice brunch on New Year’s Day and the band playing in the Atrium for New Years Eve. We are in the senior age but felt this cruise was aimed at people who are very sedate and not really interested in moving a lot. The dancing was limited in the evening in a small room. The band were very good so why not put them upstairs in the explorer’s bar where there was a beautiful floor and lots of room? No real activities were offered such as on other cruises. Maybe some cooking demo’s, dance classes, game shows, fun things, not just talks which were often at meal times in the evening. Viking advertises an included tour in every port, so we didn’t realise if you wanted to do any others they had to be booked well ahead and priority is given to people who pay for higher grade cabins. Consequently almost everything was booked out by time we got on the ship which we didn’t expect. We thought we would see more wildlife but instead of that the included tours took us around the town, on boring bus trips, and on one to a Welsh tea house. We didn’t come on this cruise to go on an hour bus trip for afternoon tea! That was it, no time to even look around outside. In Puerto Mont, the included trip was to Puerto Vargas on a beautiful lake. It was gorgeous, but we only had an hour there with no guarantee of coming back on a later bus. All in all we were quite disappointed. While the ship was lovely and the staff on the whole very nice, this cruise was just quite dull. We quite enjoyed the food and the entertainment, but for us Viking missed the mark! Read Less
Sail Date December 2019
The Jupiter is a beautiful ship, and this was for us a different and interesting itinerary. For the most part, we were very happy with everything. Viking went over and aboard in the embarkation and disembarkation days for us because we ... Read More
The Jupiter is a beautiful ship, and this was for us a different and interesting itinerary. For the most part, we were very happy with everything. Viking went over and aboard in the embarkation and disembarkation days for us because we had arranged air and transfers through them (we were taken to breakfast en route to the ship and the last day given an extra tour and hotel ballroom to hang out until our transfer to the airport for a late flight out). Loved the layout of the ship. Loved the classy decor and low key approach (no photographers, no sheets of paper to market stores or book upcoming cruises left on bed at night, only one announcement a day). Love the amenities offered at no extra charge (wine and beer at meals, laundry facilities, free wifi, no charge for specialty restaurants, included excursions, steam and sauna rooms and spa area, etc). The bed is comfortable and the bathroom shower larger than expected, with great water pressure and heated floors. That being said, we were disappointed in most of the included tours as they were very superficial (except in Buenos Aires - that one was great). For others going on this itinerary, you will get the most out of the ports by purchasing shore excursions or looking for alternatives (we did a free walking tour in Valparaiso which was great and the Patrick Watts Volunteer Point tour in the Falklands was the highlight of our whole cruise). Evening entertainment was pretty much what you expect on a cruise. We were disappointed in the quality of the on board lectures. I expected more in depth information than I could get from a quick internet search on my own, and a lecture that felt more advanced than feeling like I was sitting in a high school classroom. I was surprised there was not an astronomy lecture on the southern hemisphere skies. The food was good but not great, The Restaurant service is extremely slow (2 1/2 to 3 hours to eat) and servers did not always bring simple requested things (like a glass of ice water). The World Cafe menu is almost identical to The Restaurant which gives little incentive to go for a very slow meal over picking up what you want in the buffet unless you want the meal served to you. We actually preferred the buffet on this cruise. One other area Viking needs to strengthen is their communications. On board Viking reps gave incorrect and different information according to who you spoke with and when. Examples include how to get in town in Valpo (we were told by several people we could get provided transportation to Plaza Sotomayer, which you could almost see from the ship; in reality we had to take two busses and buy tickets to ride the local light rail and travel 20 minutes or more to get there) & what and how disembarkation day would work. We wish the ship would have added to their newsletter that there was one day, if we had gotten up early (like 5am) as we were sailing the fjords, that we would be able to see glaciers on port and starboard sides. We missed that entirely. We will definitely sail with Viking again as our overall experience was great! Read Less
Sail Date December 2019
We looked forward to visiting countries in South America, places we hadn't been, and especially seeing natural places and animals there. Mostly, I was disappointed. We saw little of either. Penguins could only be seen from a distance ... Read More
We looked forward to visiting countries in South America, places we hadn't been, and especially seeing natural places and animals there. Mostly, I was disappointed. We saw little of either. Penguins could only be seen from a distance in the Falklands, as wasted stop in my opinion. We did get to see many penguins on the extra excursion in Puerto Madryn after a 2.5 hour bus ride; it was worth it. Other than that, we saw the Amalia Glacier. No other fjords. No waterfalls. Too many sea days by far. A few cities that weren't spectacular. We liked Montevideo, Uruguay the best. Buenos Aires was good. Shore excursions were better than on the Great Britain cruise. Viking did take good care of us, as usual. I hate to cruise with any other line now that I'm so spoiled. All processes run much smoother than on other cruise lines. The staff was so responsive to our needs. They go a little overboard on creating fancy dishes that don't really appeal to me, especially when many include gluten that I can not tolerate. I looked forward to getting home to my basic foods. We had the best entertainment on this cruise that I have ever experienced. Tango dancing, harp playing, singer--all were incredible! Enjoyed the planetarium and getting to see the night sky afterward. Really appreciated having bridge playing available on the many sea days. The Jupiter is a great ship, except for not having good tables for playing bridge except in the dining room. The staff make Viking cruises the best. Read Less
Sail Date December 2019
I traveled to South America previously on a land tour and wanted to see the southern portions that I had not visited before. I Really enjoyed the scenic cruising in Chile, Usuahia, and lovely tours in Buenos Aires Itinerary very nice. ... Read More
I traveled to South America previously on a land tour and wanted to see the southern portions that I had not visited before. I Really enjoyed the scenic cruising in Chile, Usuahia, and lovely tours in Buenos Aires Itinerary very nice. Perhaps another day in Valparaiso could be added so that there could be time to visit Santiago. Included excursions were good but often conflicted with taking an optional tour. I don’t know if Viking can make an adjustment because of distances involved in getting to sights. Lovely Puerto Montt and Puerto Arenas brought back memories of my previous South American trip. Actually walked by hotel that I had stayed in. Fiords and Amalia Glacier were so beautiful. The Train ride through Tiera de Fuego was very enjoyable and picturesque. Excursions in Usuahia and the Falklands were quite good as well as tour of Port Stanley and the Dockside Museum. Enjoyed Beautiful Montevideo sightseeing. Excellent tours in Buenos Aires showed us all areas of this amazing city. Thank you to Viking for the lovely Parana Delta tour on the river near Tigre and for providing a hospitality room before our late flight home. It made a tiring day most pleasant. I Really enjoyed excellent service and friendliness of the Viking staff. The beautiful Jupiter was our home. The Excellent entertainment on the ship was the topping on the cake. Read Less
Sail Date December 2019
We chose this cruise while on another Viking ocean cruise. We received several perks (cruise credits for current & future cruise, Silver beverage package & discounts) for immediate booking. We were elated with the entire experience ... Read More
We chose this cruise while on another Viking ocean cruise. We received several perks (cruise credits for current & future cruise, Silver beverage package & discounts) for immediate booking. We were elated with the entire experience from start to finish! Our Viking agent helped with air transportation and notified us of any airline scheduling changes made after initial booking. The transfer from airport to ship was seamless & comfortable. We explored Valparaíso by taking the optional Artists Tour, and again we were enthralled by the kindness, quality and craft of the talented artists. Embarkation was seamless for us. Our room was ready. Our Cabin Stewards, Danica and Jeremy greeted us and introduced us to our new surroundings. They were a team that worked well together & were able to help us address minor cabin maintenance issues with immediate follow up. The Viking Jupiter is new. It is beautiful. Though we had a couple days of rough waters on the Pacific my motion-sickness prone companion did not become ill. Executive decisions were made to not complete the passage around Cape Horn and we recognized their buy in to safety first. It was appreciated by us. Whether dining at the Restaurant buffet, Mamsen’s or reserving with Manfredi’s or the Chef’s Table, our dining experiences were 5-Star. Wine sommeliers Daniel, Valaria, & Omega we’re indeed extraordinary in their descriptions of wine profiles and food matches to entice our palates. The food prep, temperature and spices were just right. Playing was beautiful. Salads were consistently fresh, flavorful and if dressed, the dressing was adequate. I personally enjoyed immensely the educational seminars by our invited educators and the historian in residence. I learned so very much about culture, economy, topography, government and their current issues. For me, this was a highlight. I’m not much into shows but I loved the classical duets and piano pieces played in the atrium. We made at least one shore excursion at every port. I appreciated the learning, though some local guides were clearly better than others. We ventured out some on our own as well, and that too made for a great cultural experience. We also tried the Nordic bathing ritual. In that hands of the Scandinavian professional, Elena (?) we learned how to relax and clean deeply. Unfortunately, the non-Scandinavian hair dresser did not know what she was doing. Her massages caused pain for some of us, and in fact one older gentleman yelped and added, “That hurt!” . It was our only “miss”. We have now signed up for 2 more Viking cruises as a result of our largely terrific experiences. Read Less
Sail Date December 2019
Viking provides good value and excellent service. Food is good, but not nearly as good as Oceania. The shore excursions were not particularly good; especially Punta Arenas which a guide had 35 people anwas mostly a uphill walk to ... Read More
Viking provides good value and excellent service. Food is good, but not nearly as good as Oceania. The shore excursions were not particularly good; especially Punta Arenas which a guide had 35 people anwas mostly a uphill walk to have an overview of the city. The tango dancers were OUTSTANDING and Heather Clancey was great. The band was fine, but overall the entertainnment was marginal and the seating in the theater really did not accommate the numbers of passangers. The Exploror Dome has great potential, but the 3 shows did not take good advantage of it. There should have been more about the stars and the various constelllations. The alternate dining was unremarkable. Infact the meals offerred at the Chef's Table were not too good. In particular, the Peking duck was a far cry from real Peking duck. The entie staff were courteous, competent, and had positive attitudes and wer alnost always smiling. Read Less
Sail Date December 2019
Highlight was the fjords, glaciers and Tierra del Fuego. We enjoyed great weather which enabled wonderful views. Santiago was a low point, Buenos Aires was a very beautiful city to explore. We were surprised how enjoyable the Falkland ... Read More
Highlight was the fjords, glaciers and Tierra del Fuego. We enjoyed great weather which enabled wonderful views. Santiago was a low point, Buenos Aires was a very beautiful city to explore. We were surprised how enjoyable the Falkland visit was- again we had nice weather for a short hike and penguin viewing. On board Historians were good, would be nice to have had more diverse entertainment - something besides singing and dancing. The port talks were very helpful and we watched each one. The ride around Cape Horn was full of energy and dramatic waves. It was a wow. We stayed on our room so we could experience the drama more closely than in the public areas. We opened our door and stepped on deck to take pictures. It was magnificent! We love the steak at manfredis restaurant and had it three times! We used the steam room and spa facilities every day, including the snow room and cold water plunges. The gym is very well equipped with state of art machines - but we lost interest after a few days! Maybe should have hired the trainer to keep us diligent . We did walk a minimum of two miles on top deck each day, enjoying views every time . The wine flows freely at lunch and dinner so we each gained a couple of pounds despite our efforts to stay active and eat wisely. This was one of our favorite cruises of all time. Read Less
Sail Date December 2019
We wanted to see the Chilean Fiords & the glaciers. The experience was well worth the money spent. The ship is beautiful, cabin well appointed, & service top notch. Food was plentiful, well presented, & very tasty. The ... Read More
We wanted to see the Chilean Fiords & the glaciers. The experience was well worth the money spent. The ship is beautiful, cabin well appointed, & service top notch. Food was plentiful, well presented, & very tasty. The entertainment was very good,& the cruise director outstanding. Shore excursions were very informative. We also enjoyed the speakers who traveled with the ship. It was like being in a classroom & learning new & important lessons without the fear of final exams. I would recommend Viking Cruise Lines to anyone interested in a first rate cruise, either river or ocean. After cruising on many different cruise ships on varied cruise lines, I feel Viking gives you more bang for your buck. To prove our point, I will tell you how we feel: We came home & booked a river cruise from Moscow to St. Petersberg on the Viking Akun starting July 7th. Read Less
Sail Date December 2019
I am a retired airline employee who has traveled extensively but never on a ship. My friend and fellow airline retiree and I chose Viking because we wanted an upscale and liked the minimum age requirements. Viking was also very ... Read More
I am a retired airline employee who has traveled extensively but never on a ship. My friend and fellow airline retiree and I chose Viking because we wanted an upscale and liked the minimum age requirements. Viking was also very accommodating to two ladies traveling together and separated the King bed in the cabin into two single beds. The cabin was super comfortable and the staff kept it immaculate! On the mornings we had port excursions we ordered room service for breakfast and it was always there right on time. I loved the days at sea when we could relax and enjoy all the activities that were offered including a fun Trivia game in the theater which many people attended. The onboard lectures and port talks were well done. Very informative. The pool, spa, Wintergarden and amenities are all first class. Every evening we would have a cocktail before dinner in the Atrium Bar with fellow travelers. The bartender, Chris, knew our names after the first visit and treated us like VIP”s! The food I all the restaurants was delicious! Read Less
Sail Date December 2019
Wanted to see more of South America. Have been to Brazil. Wanted to see Argentina and Chile. We have been on Viking before and was very happy with the company. Some of the shore excursions could have been better. Viking should do a ... Read More
Wanted to see more of South America. Have been to Brazil. Wanted to see Argentina and Chile. We have been on Viking before and was very happy with the company. Some of the shore excursions could have been better. Viking should do a better job of "vetting" the local tour companies and tour guides, and doing a better job of explaining what the tour is about. We don't need the "hype". We went on a wine tour, which was good, but many wealthier Americans have been to the California wine country (or other areas). They don't want a "regular" wine tour, like a walk through the vineyard by a tour guide, they want to see more details - like a talk by an experienced wine-maker. Tours should include more options for men - like a tour of an auto plant, or a wind turbine factory, or a copper or lithium mine. Certain individuals should be allowed to tour the ship's engine room. The tours should have more realistic explanations instead of "Sweeping views of coastal panoramas", it should instead say "fantastic views - on clear days", and give people a percentage of clear days based on the time of year and historical data. Viking caters to an older crowd. Some members of that age group (me included) need to use the restroom often - especially after coffee in the morning. The tours should ALWAYS include a restroom break at least once every hour. As to "enrichment" , In South America, there is a lot of political unrest. How about a talk by a local political activist? Or an economist giving their view of the world economy? Viking chooses only "safe" (non-controversial) issues. I think they should be a bit more open to slightly "loaded" topics. The ship store should carry a wider variety of items (and not be so "hidden"), and the ship doctor should have Scopolamine patches available, (instead of just meclizine tablets), of course any side effects should be explained. The public areas should have more temporary seating capacity. Everyone cannot fit in the central common area during special events (New Year's Eve) for example. My wife and I went back to our cabin on New Year's Eve because there was no place to sit or stand. Any time a area is full, it should be fed via video to the big monitor in the pool area. Read Less
Sail Date December 2019
Viking Sun - Ocean Cruises Pacific – Chile to Los Angeles Dec19 to Jan 20 De-luxe cabin deck4 Viking ships are beautiful, beautifully kept, cabins and bathrooms are spotless and the TV is very clever with all ship info online. ... Read More
Viking Sun - Ocean Cruises Pacific – Chile to Los Angeles Dec19 to Jan 20 De-luxe cabin deck4 Viking ships are beautiful, beautifully kept, cabins and bathrooms are spotless and the TV is very clever with all ship info online. Free wi-fi works well. Food is good and wine/beer included with meals and gratuities included. Plenty of lectures and the entertainment singers/team are top notch. Everything is well organised including the excursions. The weaknesses are: Storage/wardrobe design in the cabin is very poor Dinner sometimes not hot enough Activities weak, not enough to do, especially compared with cheaper ships. Not enough staff for activities only two compared with say four by competition. One does not want to go on a cruise and sit all day in the lecture room. Often in their ‘daily’ they include the fact that shops are open – obvious padding Excursions not good, only average, and all a bit too safe, always catering for the slowest. Guides often very average. Read Less
Sail Date December 2019
As expected from our experiences with Viking River Cruises, this was five stars all the way, from transfers to and from the airport, to luggage handling, to greeting on the ship. We stayed in a deluxe veranda, which is one of the smaller ... Read More
As expected from our experiences with Viking River Cruises, this was five stars all the way, from transfers to and from the airport, to luggage handling, to greeting on the ship. We stayed in a deluxe veranda, which is one of the smaller suites, but still had plenty of room and a fabulously comfortable king size bed. Besides, who wants to stay in the room? LOVED that there were only 900 passengers - it makes disembarking at ports uncrowded. We appreciated that this was not a “party cruise” - no casino, for instance. And no passengers under the age if 18 !! nstead there were lots of interesting lectures: a naturalist, a historian, a travel writer, and an astronaut on board to give talks. The food was (as expected) wonderful: a buffet style restaurant with live grilling, a Norwegian deli, a pool bar with grill, a table service restaurant with ever changing menu and (one of our favourite things) open seating so you could eat as a couple or meet different people each night. In the afternoon, the upper deck Wintergarden served full English cream tea. The 2 specialty restaurants (no extra charge) were fantastic: Manfredi’s Italian, and The Chef’s Table. We especially enjoyed the curated menus at the latter. On sea days, there was also a pop-up restaurant on the pool deck: the king crab day was spectacular! Christmas Eve’s chocolate buffet in the “Living Room” was amazing - chocolate sculptures highlighting thousands of delicious treats. We were also on board for NYE, which was a fantastic party, followed by an amazing NY Day brunch. Entertainment included music everywhere (grand pianos in 3 places, classical string duo, acoustic guitar, and nightly shows by both the onboard talent and acts flown in from Vegas!! The ports of call and included excursions were carefully chosen to give us a taste of the “real” South America, but side excursions were also offered to the more well-known tourist attractions like Macchu Pichu. Must mention the fabulous fitness facilities and Nordic spa (with a snow room!), as well as terrific estheticians, massage therapists, and wellness instructors. Overall a fantastic trip. The 27 days were over too soon. It really was an excellent adventure! Read Less
Sail Date December 2019
The staff was excellent - from the captain to the housekeeping gals & guys. Each and every one was willing to do whatever was needed for the guests. Our cruise director (Vicki Van Tassel) was the best! She made every event memorable. ... Read More
The staff was excellent - from the captain to the housekeeping gals & guys. Each and every one was willing to do whatever was needed for the guests. Our cruise director (Vicki Van Tassel) was the best! She made every event memorable. The Viking Sun is elegant - lots of beautiful wood & leather furniture plus floor-ceiling windows in most common areas. The Sun never felt crowded. You could always find a spot to relax with friends or a book. The spa is amazing and never crowded. The lecturers were all very informative and not at all boring! Really liked that the lectures were all available to watch on TV in case we missed them. We both enjoyed the entertainment and we attended all but 3 performances. The food in the dining room and the specialty restaurants was excellent. The pool grill was especially good and even the buffet was well above average. The celebrations for Christmas & New Years were over-the-top and far above our expectations (and any past experience on larger ships). We enjoyed all of the ports as they were new experiences for us. In each port (except 1) we did the included excursions. Only one was below our expectations. This was a segment of the 245 day Ultimate World Cruise. Read Less
Sail Date December 2019
The Viking Sun is a beautiful ship with luxury amenities. Staff is very friendly and will strive to meet any requests. The food is very good (we did have some bad experiences at Chef’s Table) and menus are varied with top quality ... Read More
The Viking Sun is a beautiful ship with luxury amenities. Staff is very friendly and will strive to meet any requests. The food is very good (we did have some bad experiences at Chef’s Table) and menus are varied with top quality ingredients. The spa and fitness center were far above our expectations. The size was impressive and robes, sandals, extras provided. The spa hot tub was massive and the snow room quite a surprise. Lots of exercise equipment. Included shore excursions were usually very good. Unfortunately, in several cases the transportation time was so long our time at the destination was very short. Not enough time to enjoy the location or shop. We did several extra excursions, 2 were great, 1 was terrible. We noted our disappointment and Viking removed the fee. They do an excellent job organizing the tours providing water, modern, clean buses, and guides proficient in English. Always had a red carpet, tent, and plentiful staff at disembarkation. Often had staff in the main town to assist. The included wine and beer during meals was very generous. The quality was good and a specific type of wine could be requested (merlot, moscato, etc.). We were surprised that no type of limit was imposed and waiters frequently asked about refills. Entertainment was generally very good. Besides the larger productions there was a guitar player/singer, 4 piece band, and stringed duo that played in various locations on the ship. The music was almost exclusively from the 60’s and 70’s which became too repetitive so we stopped going to the shows. Even the room radio stations were stuck in this time warp. A printed newsletter was delivered to the state room every evening that listed all the coming day’s activities, weather, exchange rates, etc. We arrived in Santiago 4 days early. We did this portion of our trip on our own. Viking arranged the airfare however they will not provide transportation to the departure city. If going straight from the airport to the ship, this transportation is included. No exceptions to this. The cost can be quite expensive - almost $200 in our case. The staff is amazing, always smiling, and take time to chat. Many remember your name after only a few interactions. Every day we woke up and said “we are so lucky to be here”. This was our first Viking Cruise and we are already looking at booking another. Cannot stop talking about this wonderful experience. Read Less
Sail Date December 2019
We chose this cruise to be away over Christmas and New Year and because we wanted to explore more of South America. It was nice to have four full weeks rather than rushing through two weeks. We arrived early in Valparaiso and enjoyed ... Read More
We chose this cruise to be away over Christmas and New Year and because we wanted to explore more of South America. It was nice to have four full weeks rather than rushing through two weeks. We arrived early in Valparaiso and enjoyed spending some time in this colourful town. The Viking Sun, which is identical to its sister ships, was once again a haven of understated comfort and elegance. Although smaller than many ships the Viking ships never appear crowded, there is never a mass of people even around the central pool and there is always a quiet spot to sit and read or watch the world (and the dolphins) go by. The ship is pristine and gleams showing the obvious attention to detail and cleanliness. Although decorated for Christmas they did not go overboard with garish decorations and instead focused on keeping the ambiance soft and gentle. Of course that gentle calmness went out the window New Years Eve when we had a blast of a party, fortunately at sea where no one could hear us. Best New Year ever. This was followed by an amazing New Years Day buffet which served every kind of food imaginable. The king crab legs were awesome. The gym on board has excellent equipment and of course a great sea level view. This was one leg of a record breaking world cruise so some passengers had been on quite a while and as a result the relationship between passengers and crew was definitely different. The crew are so nice, always smiling, always helpful but because of the longer time spent with passengers they became almost friends while maintaining a respectful regard. I have scored the entertainment a little less than perfect simply because although the artists were good there is in my mind need for a little more variety rather than always singers. The local performers brought on board were excellent. The guest lecturers were very interesting, particularly the naturalist and the Astronaut. We did run into disappointment on one of the excursions but Viking handled the situation well. Looking forward to our next cruise with Viking. Read Less
Sail Date December 2019
We chose this particular cruise for the itinerary it offered. For the most part, it met our expectations. However, we were unable to disembark in Easter Island due to high swells (no docking there, so tenders are needed). I ... Read More
We chose this particular cruise for the itinerary it offered. For the most part, it met our expectations. However, we were unable to disembark in Easter Island due to high swells (no docking there, so tenders are needed). I purchased the "Silver Beverage" package but often found that I had to "wave down" waiters to get a glass of wine/alcohol/etc whether we were on the pool deck or attending one of the shows. That was very frustrating. The excursions were very good and well organized. Our cabin (suite) was beautiful with a great veranda from which we often watched the sunsets. Cabin service as well as restaurant service was excellent. Since this was a "World Cruise" - which we didn't know - there were times when we felt a bit left out as we were only participating in one "section" of the Miami-to-London cruise. Many of the passengers were on the cruise for the entire trip; and many had taken this same cruise last year. The cruise director was good, but she certainly catered to those who had gotten on the ship in Miami and were staying on until London. Read Less
Sail Date February 2019
PROS: Everything on ship was great, but the spa and fitness facilities were exceptional and surpassed any I've used on other cruises or on land. Pool under dome that could be closed depending on weather conditions. Talented ... Read More
PROS: Everything on ship was great, but the spa and fitness facilities were exceptional and surpassed any I've used on other cruises or on land. Pool under dome that could be closed depending on weather conditions. Talented entertainers, diverse and interesting educational presentations. All crew members provided outstanding and responsive service. Included WiFi worked most of the time and was acceptable given the technology limitations when far out to sea. COULD BE IMPROVED: Some included excursions were just walking tours near ship that left much to be desired. Many optional excursions had limited number of seats so most the best, most popular ones sold out early. Onboard shopping options somewhat limited. Time in most ports was too short--overnight stay would have enhanced the visit. It would be nice if itinerary could be flexible so that when a scheduled popular port (e.g. Easter Island) is inaccessible the ship can remain overnight in hope it can be visited following day. Read Less
Sail Date February 2019
Plenty to do, we brought books to read but didn’t need them. Although we did relax by taking advantage of the spa (massages and facial). The gym was set up very well (water, towels and staff). We filled our days at sea with the ... Read More
Plenty to do, we brought books to read but didn’t need them. Although we did relax by taking advantage of the spa (massages and facial). The gym was set up very well (water, towels and staff). We filled our days at sea with the wonderful lectures and classes that aligned with the ports of destination. We also started a routine of a game of gin rummy and pre-dinner drink. The excursions we went on proved to be the highlight to the trip some of our favorite places, Bora Bora-snorkeling, New Zealand-Sailing an America’s cup racing vessel, Australia-the Sydney harbor bridge climb. We also enjoyed the lower keyed excursions as well that allowed us to get a closer look at the cultures of the peoples and hear their stories. We found the excursion activities to be set up very well something that would fit a variety of people and outlined accurately in the brochure so selecting online before the cruise can be done with confidence-which is what we did. I don’t think you would be disappointed in a Viking cruise if you like a smaller ship with all comforts and none of the over the top glitz of the larger liners. We had a very nicely appointed room, that was serviced twice daily, stocked drink fridge, a large variety of food choices and wonderful entertainment. Read Less
Sail Date February 2019
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total ... Read More
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total disappointment. Beautiful website descriptions and vivid manager speeches have nothing to do with reality. I have huge experience in sea journeys and have traveled with almost all well-known companies, thus I have a lot to compare with. Personnel qualification level is very low and does not correspond with the one declared by the company. The crew is occasionally rude and careless. Throughout the whole journey I felt discriminated against basing on age and nationality. From my personal observations, the company focuses its services on aged clients but there is nothing to learn this information from and managers will not inform you about that. The quality and variety of meals is very poor: the menu barely differs from day to day and it’s not tasty at all. Meal courses are mean and thrifty, quality of service is very very low. Here’s an example, we were given an apple (a single one) and were constantly stared at, harassing us and signaling us to leave. Here’s my story: My acquaintance with company started with my personal manager almost ignoring me shortly after I purchased the voyage. Later on, he totally disappeared. It turned out occasionally that he quit the company and forgot to hand over me to another manager. It was almost impossible to verify the status of my special requests before the start of the journey. And that’s what they call and individual approach to every client. The first day on board ended up with room service team breaking all the buttons on my new suit, which was quite expensive and purchased exactly for the trip. My friend faced the same situation. The only thing offered to us as compensation was to attach black buttons used for the crew uniform. As soon as we boarded, we informed guest service about food allergy. Despite this, kitchen crew ignored this information and served dishes with products we are allergic to during 2 months of our journey. Guest service never intervened and helped us, we were able to fix the situation only after a huge argument. Soon after leaving South America, the entire ship was left without internet. Guest service managers made up various excuses: something broke down, no signal and many else. The connection was restored only at French Polynesia islands. This information was published in daily bulletin along with new excuses for the situation. Be aware that cafe waiters are very tardy and lazy. You may spend an hour or two waiting for your order to be cooked. The guest service explained the situation in a way that cruise focuses on elderly customers and thus everything is done slowly on purpose for the convenience of aged people. That is a real problem, instead of making the crew work faster the guest service justifies their lack of action. Moreover, the waiters behave themselves very unfriendly. Another serious problem faced throughout the whole journey - dirty dishes and cutlery, in all of the ship’s restaurants and room service as well. Dirty spots and leftovers from previous clients were noticed on a daily basis. Waiters never reacted to this situation! After contacting officers, the only answer received from them was an explanation of the factors that may lead to these leftovers not being completely washed off. This is not the information that I am willing to receive as a guest. I require proper service, not the explanation why the dishes are dirty. Sanitary conditions were a very serious issue, so keep this in mind while booking a cruise. Be extremely careful while ordering chicken eggs during trips on Viking ships. It was a common issue to receive dirty eggs for breakfast while ordering room service. There were several occasions when eggs were messed up in something black or had feathers stick to it and something else, supposedly feces. Multiple complaints to guest service ended up in nothing, Ana, the manager, set it off and stated that she doesn’t know whose fault it was. Fish dishes were of low quality, the fish itself was literally old and tough, absolutely impossible to eat. It felt like fish was frozen several times killing all the taste and flavor. I faced certain problems with Australian visa. Officer pretended he was helping me. I was made to pay for new visa with no guarantees for success, and I felt that Officer wanted me and my friend leave the ship. We got lucky that my friend found a way to solve the problem and Officer had nothing to say against us. Discrimination was also present during this journey. Me and my friend felt being discriminated against every time we went for dinner. Waiters were extremely friendly and gallant with Americans and blatantly ignored other guests. Furthermore, we faced negligent attitude as we were the youngest on board. Discrimination against nationality and age is present and it is unacceptable for international company! Shame on Viking company. The entire crew of Viking’s ship turned our journey into a nightmare with constant problems arising due to their actions or inaction, and nobody except us tried to solve those issues. Financial issues are not properly solved by the personnel. As the journey started, I was told that residuals on my on board account will be refunded at the end of the cruise. The day before the journey ends, I was told that residual funds will be sent to my credit card. Two weeks later I discovered the fact that residual money will be sent to me in check via mail services. This is a total incompetence of the crew and purposely misleading. I’d also like to pay your attention to the uniqueness of cruises declared by Viking company. Small ships used for Viking’s voyages should be able to visit unique ports as it’s claimed by the company. This is a trickery. During our 3-month trip the ship often made stops far from main city ports forcing the passengers to spend 50-60 minutes each way to reach the cities. There were several occasions when the stops were made in absolutely uninteresting and empty ports. The way Viking company contacts its clients after the trip requires special description. All my inquiries are being ignored and none of my e-mails were replied. Official complaint took very long time to be replied and in the end the only thing Mr Cohen could offer me was a 250$ refund for the spoilt 3 months or discount voucher for further cruise. This sounds like mocking rather than serious approach to problem management. I encourage all readers and those who traveled with Viking to write reviews and leave comments on things thaw went wrong during your trip! Currently, the company services are just overvalued and its ratings are absolutely unreasonable! I urge all those who suffered from the actions of the Viking company to unite! Read Less
Sail Date February 2019
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