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6 Viking Ocean Rome (Civitavecchia) Cruise Reviews

Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I ... Read More
Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I originally booked St. Tropez was one of the ports which was abruptly switched to Sete, France. Not an exciting destination to say the least. Entertainment- AMATUER hour. They’ll tell you there’s a jazz club but no jazz to be played. Food- average at best. I lobster tail on lobster night was over cooked mush. Dont fall for the “elegant” sounding videos- check photos I included- there’s part of what you’ll get. (Photo n video could not be posted in this site w phone) After I posted a review on ConsumerAffairs.com I was contacted by Viking’s customer relations department. All they gave me was attitude, and “I’m sorry you feel that way” like I was the one with the problem. Horrendous. Read Less
Sail Date August 2019
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We ... Read More
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We expected the best from this lovely new ship. What we got, was not. Here are my Explorer suite 3000 issues, and they are significant issues. So significant that I feel that any future passenger considering booking that room should be aware of, particularly on the cruise/travel websites… For their own good, since no one prepared me for those issues. The furniture was incredibly uncomfortable. Loveseat should have been a couch, and the two arm chairs were stiff like doctor's office furniture, and so hard and had to use bed pillows to make them usable for seating. They should have club chairs or some other softer seating for the amount of time spent in the room, which most people do when choosing a suite!!! especially so you don't have to run around the boat looking for seating! Transition/threshold strip between bathroom and bedroom was almost 2 inches high. We tripped constantly on it. What made this dangerous was during the night when my mom would need to use the bathroom. Not a frustration. Dangerous! Standing water in the shower. The water never drained, because the drain is on the right hand side of a square shower, parallel to the door, not in the center of the shower. It had to be dried daily by the housekeeping staff. Dangerous for my 85 year old mother to be in standing water taking a shower. This is a design flaw and two engineers came and took pictures. I recently renovated my home so I know a shower either needs to be pitched or the drain needs to be in the center. Neither in this case. And OMG, the worst - The noise!! Incredibly loud as we were directly over an anchor and the “thrusters” (according to the first officer who told me). From an hour prior to docking each time at port, arriving or departing, the noise level was unbelievable, the room shakes and vibrates, and would wake us out of sound sleep… and spaced over a few minutes each time, for over an hour. The noise was like a JACKHAMMER right next to us. Unbelievably loud. Even the TV on highest volume, could not be heard. 7 times in the morning, with 5 being at 6am. I’ve never heard noise that direct, and that loud, so close. It was deafening. I will try to upload the video of the noise if I can. Outside the room, in the hallway, was no noise at all. I contacted guest services several times. No offer of another room was made. I assume the boat was at capacity. I was told by Geoff, guest services manager, that this would be escalated to Viking headquarters. I confirmed I would be speaking to them upon my return. I have videos and pictures/proof of everything. I have attached some. The general public should know, as should the next passenger who spends $21,000 on this room. $5,000 for an average one week vacation (x2 for a 15 day cruise), is one thing. $21,000 is another. This was supposed to be a first class trip. In speaking to your customer service department upon my return, a rep, informed me that she could offer me a gesture of $250 voucher per person on my next Viking cruise. I will respond with exactly how I responded to her. “Are you joking?” A $500 “gesture” on a trip that I paid over $27,000 for??? And you want a second chance to impress me with a $500 voucher? You did not impress me the first time, and completely misled me and my investment in this journey, and you want a second chance, when I don’t get a second chance to pick a room that had no issues/less noise??? For the amount of money I paid you, I find that disgraceful! There should be some way to inform a selective passenger of the noise volume in that room. It was the most unpleasant wake up call each time we pulled in, and for the times we were in the room upon departure. And a gesture of that amount to offset what I paid YOU/Viking for the experience and ROOM??? Even my travel agent earned more in a commission on the booking than what your rep was offering me." Subsequent calls and emails to Viking customer service. No one seems to care that I overpaid and was dissatisfied. No, our trip didn't hit a huge storm and the piano did not go flying across the floor, but for the money I paid, 6 months prior to even traveling, you should be ashamed and do something about making HIGH paying passengers happy. I could have taken a $5000 cabin and not had any of these issues. What is so frustrating, is that Viking is treating complaints this way. I've emailed the CEO and senior management team multiple times already. Read Less
Sail Date March 2019
We booked this cruise because of ratings. We did fibd out the ratings are only taken from Con de Naste magazine or whatever. The excursions were too short and a debacle. This ship had 0 and I mean 0 entertainment. I am 66 and was ... Read More
We booked this cruise because of ratings. We did fibd out the ratings are only taken from Con de Naste magazine or whatever. The excursions were too short and a debacle. This ship had 0 and I mean 0 entertainment. I am 66 and was youngest passenger! The wine ans spirit package was a disaster! Wines NO ONE EVER HEARD OF , and were vintages no one WANTED! I love a great wine list and this was the worst ever on 12 cruises! The overnite in Barcelona is not actually an overnite. You are up at 3am to get on a bus to airport so you can wait 3 hrs to board your plane! The ship itself has very sterile Ikea type furniture with no charachter. A bland version of futuristic. I am calling this my biggest waste og 8 plus thousand dollarrs I have ever spent on a vacation! Followed by 6700 wasted going to St. Lucia at sandals. When you come back from a vacation you usually reminisce about your time. When we got home we were just angry and wanted sombodys ass for making it a waste of money and time.! Customer service at viking is a total joke! All the offer you is more trips at half off! Let me be clear, if offered a free trip on ocean cruise on Viking ,I would not go! I mean it and am not kidding! Also, I forgot, no tv, always searching or out. Only one person can have internet per cabin! Im not kidding! So blatantly stupid! Read Less
Sail Date February 2019
We choose this cruise for our honeymoon because of the positive reviews we had seen on various websites. Prior to booking, my wife confirmed multiple times that they will be able to accommodate vegetarians and me being allergic to eggs. ... Read More
We choose this cruise for our honeymoon because of the positive reviews we had seen on various websites. Prior to booking, my wife confirmed multiple times that they will be able to accommodate vegetarians and me being allergic to eggs. Unfortunately, the Viking sales representatives had not communicated our dietary restrictions with the actual cruise chef staff; thus, there were very limited food options available for us to eat, with most of the food that we could eat being very salty and bland (think canned goods variety). Honestly, our honeymoon food experience was one of the worst food experiences we have ever had to the point that we were subjugated to buying food on the Excursions to make sure we had at least one decent meal during the day. While on the ship, we ended up eating snacks we had bought from home for the entirety of the cruise as the dining onboard was atrocious. When we attempted to complain of the issue towards the end of the cruise, our concerns were heard calmly by the head chef in the cruise who did manage to ensure we had one good meal while we were onboard. However, after having one good meal, things ended up reverting back to the mean, with most of the restaurant chefs/staff making us feel very uncomfortable because we had complained about the food options. To make matters worse, some of the staff seemed to dismiss our concerns about the food chalking it up to us “being of Indian descent”, as if to imply that our palate did not appreciate the “fine European dining” they were attempting to emulate on the ship. In short, the food was abysmal for vegetarians/non-egg eating vegetarians; and when we brought up the issue, we had modest success in rectifying the issue with some of the staff insulting our ethnicity in implying that Indians are not capable of appreciating the fine dining European experience they were attempting to provide on the ship. A horrible nightmare of a cruise! Read Less
Sail Date July 2018
This was a 14 night cruise not 7. We did the full route from Rome to Barcelona on around to disembark at Rome. There were multiple issues with our Viking cruise. We chose this cruise because of the two Africa stops, stops that ... Read More
This was a 14 night cruise not 7. We did the full route from Rome to Barcelona on around to disembark at Rome. There were multiple issues with our Viking cruise. We chose this cruise because of the two Africa stops, stops that Viking deleted from our itinerary long after our cancellation time was past and after we had put in place trips and airfare before and following the cruise. We were supposed to go on to Iceland. Viking reported it was state department related however there were no posts on the state department website on these ports as other passengers also noted. This was extremely disappointing. Other passengers reported to us they received credits and upgrades due to the itinerary change. We were offered nothing. Then I started becoming ill 2-3 days prior to the end of our cruise. I toughed it out thinking it would pass. On our last night on board there were special measures in place on board due to "gastrointestinal issues." That was not my issue. We were in 6022 and my lungs had started to fill up. I called customer service just prior to disembarking and advised them I was terribly ill and they needed to heavily sanitize 6022. Then when disembarking in Rome we went direct to a hospital where I was given antibiotics and sent to my hotel. You say, "So, you caught a bug, right?" Wrong. We were sent this time to a private hospital with scanning capacity. A specialist was called in just to see me. CT scan showed bacterial lung infection and labs showed me going into initial respiratory arrest. I called Viking and reported I was confined to a hotel room in Rome Ubering back and forth between the hotel and hospital every other day and that I had been diagnosed with a bacterial lung infection acquired on board the Viking Star. On checking Viking reviews while confined I came across a review that disclosed reported passengers were removed from the same deck on the Viking Star (6088) a few months earlier with "Legionnaires" and hospitalized. So I called Viking and reported I was confined to a hotel room (in lieu of hospitalization on strict bed rest) for TWELVE days in Rome forfeiting our next 2 weeks in Iceland. I had to be transported by wheelchair to go home after 12 days because I was so weak. When speaking with Viking customer service, I asked them why Legionnaires had not been reported to the CDC since it was found on my deck and I had, in all likelihood, Legionnaires I contracted on board based on the symptoms. I was told swabs on the ship did not "pick up" the bacteria so they were not required to report it to CDC. I just don't understand it. I mean really, if you go back a few months, guests in 6088 (same deck) were removed from the Viking Star with Legionnaires. Legionnaires survives indefinitely in water systems (think shower, air conditioning, pools, and such). So I politely told Viking I would, 1) appreciate credit towards a future cruise of some sort for not going on the itinerary for the original cruise I purchased; and 2) I asked for a generous credit toward a future cruise as a gesture of goodwill since I became desperately ill on board the Viking Star. Viking offered me $300 off a future cruise, the same they offer any other guest that has sailed with them before. Once I relayed, in writing, how sick I had become and finding out about the "Legionnaires" guests having been hospitalized on a prior cruise, the Viking representatives then went silent and they will not answer any of my emails. Here's what I thought: I was nice. I was polite. If Viking cared about its guests they would move heaven and earth to make us whole. They could have easily offered us a nice generous credit towards a future cruise and, who knows, a lot of people might not even use it. It would have shown a tremendous gesture of goodwill, not an admission of liability. Instead we have gotten the silent treatment. You need to beware when you book any cruise (not just Viking) that they can change the destination in any way and there is nothing you can do. If you become sick on board, if you cannot prove the source, you are also on your own. And you might be on your own even if you can prove the source. We sadly learned Viking management did not really care about our tremendous ordeal. It could have so easily been turned in to a huge positive if they offered us a return cruise credit of $1000 per person instead of $300 per person since we had a double whammy. It was not kind and not morally correct to treat us in this fashion and just ignore us because they can do so. It has been radio silence and they could have had the best free public relations and advertising simply by offering us a fair credit for a future cruise with no liability placed anywhere. Since we go on 3 cruises or so a year, we would have loved to return to Viking. I'd love to hear from them that some mistake was made and they really want to help us out. That's the Viking I thought we were sailing on. Let's see if there is a response here. The cruise itself was pretty doggone good. There were a few other glitches here and there but not worth getting into. Had we not had these issues, Viking would be our number one choice of cruise lines. Read Less
Sail Date January 2018
I wanted to experience the new ocean going vessels; my friend had traveled on the brand new ocean vessel last year and raved about it. I was extremely impressed with the emphasis on cultures and learning. I enjoyed the classical music. ... Read More
I wanted to experience the new ocean going vessels; my friend had traveled on the brand new ocean vessel last year and raved about it. I was extremely impressed with the emphasis on cultures and learning. I enjoyed the classical music. The nightly entertainment was very enjoyable; the actors/singers/dancers were highly talented. The food was well prepared and presented. The made to order fettuccini was soooo delicious! The excursions were informative and the local guides were professional, courteous, and knowledgeable. Interacting with the local residents was fun and a great learning experience. I am always impressed at the well managed exit and re-entry procedures that Viking employs to insure the safety of the passengers and staff. I was actually wishing for more sea days to enjoy the beautiful Viking Sea. My sincerest thanks to the Captain and his entire staff for an unforgettable journey. Viking did it again! Congratulations on your new ships. Read Less
Sail Date January 2017
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