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32 Viking Ocean Rome (Civitavecchia) Cruise Reviews

We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost ... Read More
We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost every respect from the cabin, the crew and the entertainment. Everything was top notch. This excellent cruise was called, Into the Midnight Sun on the Viking Sky. Because of this excellent experience we wanted to sail on another 2 week Viking cruise. We purchased what we though was another 2-week (14 night) Viking cruise from Athens to Barcelona and expected the same features and quality as we had on the previous Viking 14 day cruise. Unfortunately once we arrived on board the ship we learned that what we were sold was actually two back to back 7 day cruises. This was disappointing for two main reasons, first all the entertainment and most all of the lectures were repeated on the second 7 day cruise. Second and more importantly Viking did not provide their same level of excursions in Rome that they typically arrange for all other ports. Neither of the two offered excursions were acceptable to me and my wife as both excursions required us to spend 5 or more hours on our own in Rome. My wife and I do not feel comfortable spending this amount of time on our own in Rome. It is worth noting that the reason the Rome excursions were limited is that this was the embarkation and debarkation port and about 800 of the passengers were leaving the ship at this port. And about 800 new passengers were coming on board here as well. Of the approximately 900 passengers, approximately 100 of us were sold the 14-night cruise. All others were sold the 7 night cruise either from Athens to Rome or from Rome to Barcelona. In talking with many of the other 14 night passengers they too were equally disappointed that this was not a true 14 night cruise. The information in Viking's marketing material mentioned that this itinerary combined two cruises. I did not meet anyone that understood this meant that Viking planned to combined two 7 night back to back cruises for a select number of passengers. We all thought that everyone who boarded in Athens were going to be on a 14 night cruise. The food quality was good. Although the selection was somewhat limited. I would have preferred to have had a larger selection of vegetables, both cooked and raw for making salads. One night my wife ordered a NY strip steak medium at the World Cafe and after waiting 10 minutes the chef came out and spoke to my wife and another passenger about issues with getting their steaks. It took another 15 minutes for the chef to obtain the steak from the kitchen and then prepare it. I assume they ran out of steaks and no one replenished them in he World Cafe.. The entertainment on this cruise was amateurish. The vocalists were right out of college with very little experience. Individually they may be talented but together they did not harmonize at all. We were told that these 4 vocalists were new hires and had not worked together except for 11 days prior to performing their first show on the Viking Jupiter. In comparison to the quality of entertainment between what we had on the viking Sky and on the Viking Jupiter is significant. Jupiter were amateur's whereas Sky were professionals. The atmosphere around the entertainment on the Jupiter was similar to "elevator music". On the Sky the entertainment was much more upbeat, popular hits from the 60's and 70's. On the Sky the band and vocalists often time performed at the pool and there were easily 100 or more passengers up dancing and having a good time. On the Jupiter the band performed a couple times at the pool and there were maybe 20 or so passengers dancing and almost no one listening to and enjoying the music in the audience. We really enjoyed the educational lectures. Bother the resident historian and the astronomer were excellent speakers. This was the maiden voyage of the Jupiter and as such there were a number of mechanical issues. I am sure that within 6 weeks or so all the mechanical issues will have been worked out, unfortunately for us we were the guinea pigs or beta testers for the ship and crew. There were public toilets that would not stop flushing, spa pool water that was too hot one day and too cold another, the hot tub was routinely not as hot as the pool, the infinity pool was not in operation (no water), cabin hot water temperature was for several days way too hot. These issues were minor in comparison to the Rome excursion issue and the very poor quality entertainment. The shore excursions were sometimes too short and did not offer sufficient time to explore the area. For example we purchased the optional excursion to the Medieval Fortified Town of Carcassonne in France. The tour lasted about an hour at Carcassonne by a local guide. There is a castle museum within the walls of this town that required at least 90 minutes to tour. Unfortunately the tour did not provide adequate time to see everything within the castle museum. Additionally, admission to the castle museum was extra and not included in the Viking arrange excursion and had to be purchased separately. The tour of Herculeum out of the Naples port was excellent. The right amount of time and detail in the tour. Highly recommend this optional tour. Unfortunately there were high winds expected in Civitavecchia (Rome) so our stay at the Naples port did not provide sufficient time ofr us to see Naples. The ship had to leave the Naples port early (about 4 hours) in order to insure that the ship could get into Civitavecchia (Rome) so that 800 passengers could make their flights in Rome the following day. The best part of this cruise was the Viking crew. Everyone form the cabin steward to the restaurant waiters and staff were excellent. Almost all staff on this ship were excellent. Knowing what we know now we would not have purchased this 14-day cruise and do not recommend this cruise and itinerary to others. Based on our experiences with Viking on this cruise we most likely will not be traveling with Viking again. Read Less
Sail Date February 2019
The Viking Sky was impeccably clean and was kept that way throughout the cruise. The arrival process at the Rome airport was efficient and fairly rapid. We did not stay at the airport more than about 30 minutes before we were on our way ... Read More
The Viking Sky was impeccably clean and was kept that way throughout the cruise. The arrival process at the Rome airport was efficient and fairly rapid. We did not stay at the airport more than about 30 minutes before we were on our way to the ship. At the ship the embarkation process was quick. The agents greeting were friendly and focused on getting us on board as quickly as possible. Once on board, we were greeted and told that lunch would be served beginning in about one-half hour. Until that time we were directed to the pool bar where drinks were available. This first lunch was served in the World Cafe, the ship's buffet or at a buffet pool-side; two different menus. All the food was consistently good. While we were getting to know our fellow passengers an announcement was made that all staterooms were ready for occupancy. We gladly proceeded to our stateroom for a rest after the long trans-Atlantic flight. We found our bags on the bed in our stateroom ready to be unpacked. Our stateroom was somewhat larger than the staterooms of most ships with a sitting area adjacent to the balcony. A large digital TV was on the wall at the foot of the bed which positioned it well to be seen in bed or in the sitting area. The one deficit to the room was space for storing clothes. There was a huge closet, but most of our clothes were not for hanging, and even if they were there were not enough hangers. The drawers were not in a convenient place and two of the four drawers were filled with amenities for the cabin. Most our our clothes stayed in our suitcases during the cruise under the bed. Necessitating dragging them out every time you wanted to change. There was a nice drawer refrigerator that the steward kept stocked with soft drinks and sweets. To get what you wanted all you had to do was ask. The room also had a keurig type coffee machine with various k-cups for personal use. I found his a waste of space. Coffee was always available aboard ship or through room service. The bathroom had an ample shower and was well stocked with the branded supplies for Viking, same as on the river cruises. The towels were thick and enjoyable to use. There are several complimentary laundrettes aboard which make cruising easier. Our cabin steward was efficient and eager to please. He was always available and ready to serve. There are several restaurants aboard the ship, including two specialty restaurants, Manfredi's an Itallian restaurant and the Chef's Table a restaurant with a chef determined menu and wine pairings, if you choose. The food and service is immpecable, but the availablilty is determined by class of cabin. So don't expect to get reservations more than once or twice. The other, open, restaurants are just as good and much more accessible. The "Restaurant" is the sit down restaurant with a menu that includes standards each day and a special menu from the locatiion visited and daily specials. The service is routinely attentive focused on an enjoyable meal experience. The World Cafe is the buffet. Most times the offerings mirror the menu in the Restaurant. with additional offerings from local supply. The World Cafe also has daily standards, including sushi and a rotating gelato bar. The service here can be somewhat spotty. Frequently is was difficult to find someone to stop and take drink orders. There was also a daily buffet pool side. This buffet was generally focused on seafood or smaller hand items like wraps or burritos. The drink service here is a little better, but still spotty. Drink service throughout the ship started out very efficient, but by about the third day it was difficult to find a server without waiting too long. The cruise itinerary was the big disappointment of this cruise. I booked the cruise primarily because it was published a stop in Tunis, Tunisia. I have always wanted to see Carthage. Shortlly after booking Viking announed that because of political issues Tunis would be replaced with Naples, Italy. This was not exactly what I consider a one to one exchange, but because the cruise company has a stranglehold on the carriage contract the paying customer has no recourse. I tried to get them to cancel my booking (this was about 10 months before sailing), but they would not do so. Not the best customer service. But that was not the end of the itinerary chaos. In the midst of the cruise, our less than brave captain, decided he did not want to sail into Trapani Sicily with a forecast of high winds. So we sat in Naples for an extra half day. In place of a several hour tour of Trapani we got a two hour unaccompanied visit to the National Archeological Museum in Naples. Not a real one to one exchange either, but did Viking care? No. In thirty years of cruising it is the first time I have had a cruise stop cancelled mid-cruise. Again, the carriage contract was totally in favor of the cruise line with no recourse for the paying passenger. Viking is an expensive cruise, they should find ways to accomodate the paying customer. The included excursions on this cruise had llittle depth or substance. Most of them were based in bus travel and little time on foot. This was completely different than my experience on the viking river cruises where most of the time was taken up on foot visiting local sights. They were a complete disappointment. The paid excursions were expensive and most of the time scheduled at the same time as the included excursions. The only excursion that had much foot time was in Valencia and it was really enjoyable. I don't know why they had the QuietVox listening system. They only used it twice during the week.To show how cheap the entertainment was, the cruise director, who wasn't seen directing much, had to do a show himself. The enhancement lecturers were inconsistent and less than adequate. Disembarkation in Barcelona was a breeze. While it was early in the morning for us because of a plane schedule, it was done well. the ship was elegant and well maintained. The staff was pleasant and friendly, never failing to greet when you passed them on the ship, including officers. The food was quality and enjoyable. The downside was the considerable lack of understanding that the customer should be considered first in all decisions, not the bottom line. These cruises are moderately expensive so expectations should be higher. Those expectations were not met. Read Less
Sail Date December 2018
I really wanted to rate this cruise 1 star but I gave it 3 as I need to be honest about some things. We booked this cruise and cruise line for a variety of reasons but we both left wishing we had spent our 7,800 dollars elsewhere. We ... Read More
I really wanted to rate this cruise 1 star but I gave it 3 as I need to be honest about some things. We booked this cruise and cruise line for a variety of reasons but we both left wishing we had spent our 7,800 dollars elsewhere. We didn't mind that the ship spent the first night in Rome. We knew this when we booked it and we knew we would have to pay to go back in to Rome for another day of sightseeing. We also knew, before leaving that the ship had cancelled one of the ports due to it being high risk. But we thought the bonus of no under 18's and the other ports would make up for it. Pros: Comfortable cabins - we were in a Deluxe Verandah and it was like a fairly small hotel room. Small free soft drinks(mini) bar with 2 very small chocolates each day. Great cabin crew. Very good restaurant maitre'd. He remembered everyone's names. No children Well equipped fitness and spa centre and lovely spa staff. Beautifully furnished. Cons: A lot of rude old Americans (wheelie frame) old people (not even a thank you when holding the lift door open for them. No choice for the soft drinks in the bar fridge. Despite beautiful furnishings seats in public areas were not comfortable enough to curl up with a good book. The main pool is in an area where a lot of the passengers eat lunch. There is no privacy around it at all. You have to pay for any classes that are offered n the gym and in all honesty the young guy who took the floor pilates was not very experienced. Restaurants that serve the same food just in a different way. That is: served by a waiter or at a buffet. The Scandinavian offerings at Mamsens was really poor. Could only get your "all day coffee" at the buffet restaurant. Rude waiters who sneered when you did not have the "Silver Spirits package", which, by the way, you need to purchase for both people in the cabin, and in our case one of us does not drink. Waiters who spent all their time fawning over returning passengers and ignoring others. BTW not just us. Waiters who reeked of cigarette smoke. Please do not smoke in your uniform. Port cancellation due to 'bad weather'. However: according to any weather channel we checked there were no weather issues. Being told by the company (Viking) that we could take an individual tour of Algiers and by the Algerian embassy that we could also do this and then finding out 3 days from Algiers that we couldn't. I also only found this out because I went to take back my free tour tickets so someone else could have our spot on the free tour. The cruise services staff had the audacity to tell us that they only just heard this from the port authorities. FYI the other staff told us (and this is many of them) that when the ship has docked in Algiers all staff and passengers have had to go on an organised tour. I also rang the embassy back in Aus they said organized ship tours have always been the case when coming into Algiers by ship. Oh yes, I am very much aware they were still happy to sell us visas. So who is lining whose pockets. In this case no-one was willing to take responsibility, not even an apology. I had to be like a dog with a bone to get them to at least offer a tour as a consolation. They also emailed the representative in Aus to say we had refused to pay for another tour which was an outright lie. This same issue has happened before. I did my research before taking this trip and saw similar posts to this with the same issue. Sarcastic comments from the cruise services staff (Andrew) when I apologised for being upset and stating my partner prefers to walk away, his comment was 'well he's obviously travelled more". Not called for, he has no idea what I have or haven't done. The free organised tours are sitting on a bus driving around the city. No loud casinos but there were still a lot of loud drunk old people and no-where to relax without this unless you stayed in your cabin. My partner propsed to me the night we left Algiers, he asked the waiter to witness it. When he finished all the waiter said was "oh, congratulations" and he then walked off. Not even an offer to my partner of another drink. Flaming lousy. Pro/Con Stops every day. There is never a day at sea. For us this meant that you felt you had to go sightseeing, so one never really got to enjoy downtime on the ship. Not a problem if one has been to the ports previously. No loud casinos but there were still a lot of loud drunk old people and no-where to relax without this. The resident band were lovely and I know the entertainment was going to be minimal but they were either in the bar/lounge or they (same performers did an Abba and another performers show in the theatre. That was it for the 7 nights. For the money we spent, we could have stayed an extra 3 weeks in Stockholm. Never again. Read Less
Sail Date December 2018
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise ... Read More
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise director was very talented herself but pretty much dominated the cruise and did not let the other entertainers perform to the best of their abilities. The food which is usually excellent was still good but the service in the restaurants was unusually slow. Disembarkation was truly a disaster. Handled by the shore excursion manager it could not have been worse. This is the second time we have had this manager for shore excursions on Viking. Unfortunately he is not the best and often unorganized or ill prepared. In addition he is not accessible and does not speak English very well which makes him hard to understand. The ship is excellent and most of the staff would do anything for you. Since this cruise had 8 scheduled sea days there should have been more activities. We would be unlikely to take such a cruise again however we most likely will travel again on Viking. Read Less
Sail Date December 2018
*Cruise chosen primarily for ports I had not been to before...specifically, Naples, Barcelona and Algeria. *Food in main restaurant was very good, including selections. Service was adequate. *Entertainment was up to highschool ... Read More
*Cruise chosen primarily for ports I had not been to before...specifically, Naples, Barcelona and Algeria. *Food in main restaurant was very good, including selections. Service was adequate. *Entertainment was up to highschool level...quite disappointing. *Surprised by additional charges for wine in main rooms...should have better perused info *Enjoyed indoor hot baths...very nice and rarely busy. *Shopping mediocre...poor selection. Would have loved to have more items from the geographies' visited. *Service in the bars was very good, attentive and friendly. *Lack of Holiday decorations was disappointing...ship was sterile in appearance (previously enjoyed Crystal cruises...Holiday trimming there was amazing!) *Scandinavian restaurant menu (fixed) was disappointing and we cancelled our second reservation. Believe the party we travelled with also cancelled their reservation...lack of choice primary reason. *When returning from Taste of Sicily shore excursion, all restaurants were closed except Grill...however due to the number of buses returning simultaneously, people were in the cue for 45-50 minutes...seems to me that the timing of this excursion should have been better managed by Viking. Read Less
Sail Date December 2018
Western Mediterranean Cruise, 12 nights. Traveling solo. Rome to Lisbon Shore excursions were very good. Guides knew their subject matter. Viking Sun staff needs to recognize and treat solo passengers the same as other ... Read More
Western Mediterranean Cruise, 12 nights. Traveling solo. Rome to Lisbon Shore excursions were very good. Guides knew their subject matter. Viking Sun staff needs to recognize and treat solo passengers the same as other passengers. Except for one experience, dining staff were negligent and offhand to me as a solo passenger. At one dinner I was literally taken to the last table in the dining room, past all the other empty tables (I was early). I asked what was wrong with those tables. I was told they were for "the other passengers". Obviously I did not take that table. And I won't be cruising with Viking again. Generally recommended Mediterranean ports, eastern and western: Rome - a great walkable city Florence - spend time in the museums Valencia - very pretty Greek Islands - any of them, all beautiful Istanbul - see the Blue Mosque Malaga - see the Moorish architecture Read Less
Sail Date December 2018
We chose this cruise because of the itinerary and we had enjoyed our Viking river cruise several years ago. Also, we booked when Viking was offering reduced air. We loved the ship and especially ou cabin. We were upgraded from ... Read More
We chose this cruise because of the itinerary and we had enjoyed our Viking river cruise several years ago. Also, we booked when Viking was offering reduced air. We loved the ship and especially ou cabin. We were upgraded from deluxe to veranda a bout a week before cruise. We did not really care for dining in main restaurant. Service was very slow - not waiters fault- they just had too many tables to service. We have done a lot of cruising and prefer confirmed dining at same table with same waiters at same time (for dinner). We also missed the evening shows in the theater. The included excursions were tooearly for us, so we even missed the one optional that we paid for. We go on cruises to relax , and hurrying thru breakfast to get on a bus just wasn’t appealing. The air schedule was great going to Rome from Atlanta. Returning was a nightmare!!! We flew from Barcelona to JFK. OMG - what a horrible airport. Luckily we had a four hour layover - it took us almost three hours to maneuver customs , going thru security again and then our gate changed twice. We had to go outside and get a bus their to take us to correct terminal. A very nice ship but a bit disappointing. We had hoped to do Danube next year but not sure now. Read Less
Sail Date December 2018
The ship was magnificent. The majority of the crew and staff were excellent. A few surly or inattentive waiters. Orion July 8 Rome to Barcelona The big problem was the food at dinner. Our experience, as well as those dining around us. ... Read More
The ship was magnificent. The majority of the crew and staff were excellent. A few surly or inattentive waiters. Orion July 8 Rome to Barcelona The big problem was the food at dinner. Our experience, as well as those dining around us. A few times the food was so salty it was inedible . Fish was frequently dry and overdone. When mentioned to wait staff, they said they were aware of the problems because so many guests had sent the food back . Cabin attendants were great, accommodations good. Very elegant experience. All ruined by the poor quality of food in the dining rooms. Consistently poor across the three main seated venues. Particularly jarring in that the wait staff acknowledged the problem, and just shrugged it off. Six of us cancelled our next viking oven cruise because of this experience. For the money, we can do better elsewhere. Comments were sent to viking, no response yet. Read Less
Sail Date July 2018
Most people love the Viking Ocean ships - I am in the minority. We have been on 5 Viking river boat cruises so obviously we really like Viking river. I brought the hype for the Viking Ocean and booked the Italian Sojourn. The Viking ... Read More
Most people love the Viking Ocean ships - I am in the minority. We have been on 5 Viking river boat cruises so obviously we really like Viking river. I brought the hype for the Viking Ocean and booked the Italian Sojourn. The Viking Sky is OK but no way would I call it luxury but the prices are. I was only able to book a "superior cabin" at a much higher price but the cabin was exactly the same as a regular cabin with the only difference being a pair of very cheap binoculars and bathrobes. Ship is a bit run down, stains on the carpet, varnish on the rails faded away, lots of small things. Ship feels sterile which is supposedly the Nordic style. We are likely spoiled by the Viking river boats. The river boats have a friendlier vibe; more intimate feel. River boat crews feel, to me, more professional, more interested in being helpful. Docking on the ocean boat means you are in an industrial area and generally not close to the city; as opposed to the river boats which dock in the city and, most of the time, you can walk into town. River boats have more included tours - the ocean has few. The ocean optional tours are relatively expensive (relative to other cruise lines). One of the included tours was "on your own" - in other words nothing. Food was nothing special but OK. Buffett ran out of items and the crew seemed uninterested in restocking. For example - Good Friday - one fish dish which they had ran out of and when I asked if they had more got a blank look. Buffet staff is inadequate - understaffed. We had tables with crumbs and food on them. Cabin steward (cabin 3071) was great; he saw that I had a CPAP and, without me asking, furnished us with distilled water. We had a pre-cruise stay in Rome and a post-cruise stay in Venice. They forced us off the ship for the post at 9AM and the hotel check in was 3pm - so we were on our own. No included tours in the pre or the post. River boat cruises pre and post have, in our experience, included tours. Bottom line - I am very unlikely to book another Viking ocean but I have already booked a future Viking river cruise. When returning from tours - Viking let the private security at the terminals abuse passengers - at one port the port security were harassing passengers who beeped the metal detector. Elderly people were forced to stand with legs apart and arms outstretched while the security personal ran their wands over their body. The person in front of me was going through this ordeal and the I could not get passed - the security person (uninformed started yelling at me to move - there was no where to move to. When the ship security did the screen it was not abusive. Last thing - river boat cruises bring on more local enrichment entertainment; ocean did have one but otherwise their idea was to have a passenger give lectures. Read Less
Sail Date March 2018
Overall, this was a good cruise. However, we were in an Explorer Suite, which commands a significant price premium, on an already premium-priced line. And this is where the Viking experience began to break down IMO. I have done ... Read More
Overall, this was a good cruise. However, we were in an Explorer Suite, which commands a significant price premium, on an already premium-priced line. And this is where the Viking experience began to break down IMO. I have done approximately 20 cruises, and found myself most comfortable on Celebrity, and Holland America — traveling in Royal Suites on the former, and Neptune Suites on the latter. Both of these lines provide their higher-end suite guests with a long list of extra services and priorities that greatly exceed those available on Viking. Yet, the suites on Viking are significantly more expensive. Premium guests on Celebrity are provided a concierge lounge, on Holland a butler. In both cases, a “go-to” person is available to take care of last-minute reservations, priority departures on shore excursions, priority seating at events, etc. Perks such as these are conspicuous in their absence on Viking. Even a separate boarding line to the vessel was not provided. While our Suite was large and attractive, a number of “shouldn’t happens” in fact “did happen”. Upon arrival our door keys did not work, the ice bucket was not filled, there were (and are) no plugs in the bathroom. Small issues, yes. Avoidable at these prices, yes. While this was a fine cruise with good food and service, if I sail on Viking again (unlikely), it will not be in a premium accommodation. The “First Class” perks available for comparable classes of passage on other lines were in short supply here. FWIW, we did not come away feeling “spoiled”, despite paying nearly $2,000 per night for the space. Read Less
Sail Date March 2018
We had been looking for a cruise that either began or ended in Barcelona and the fact that this cruise had a unique itinerary that included Tunis & Algiers drew us to select it. We'd also traveled on a Viking River Cruise and ... Read More
We had been looking for a cruise that either began or ended in Barcelona and the fact that this cruise had a unique itinerary that included Tunis & Algiers drew us to select it. We'd also traveled on a Viking River Cruise and enjoyed it very much. However, the cruise was disappointing. Tunis was canceled two weeks before departure due to political unrest and Naples was substituted but bad weather prevented the ship from the harbor. Algiers was canceled enroute due to weather and Mallorca was substituted but the ship arrived so late that none of the optional excursions were available and we virtually only had 4 hours in that port. We fully understand that Viking has no control of the weather and the ship's safety is paramount, but never the less it was a disappointment. Our Deluxe Veranda cabin experience was less than satisfactory. We were unable to unpack our suitcases because there were only 3 drawers that were 3 inches deep and 18 hangars in the closet for clothing for two adults. Seriously! Upon request, more wire hangars were brought to us. (Our river cruise cabin had more storage.) I am short and putting clothes above the closet was not a solution. We ended up keeping our suitcases on top of the chairs. Additionally, the cabin was very plain, even for Danish style. The staff were hospitable and kind. The restaurant selections were plentiful. The food was good and varied, but nothing was exceptional; even in Manfredi's. We chose not to eat at the Chef's Table because the offerings were too strange. (We are not foodie's.) The ship's interiors were lovely, particularly the Wintergarten. Read Less
Sail Date March 2018
We took the Moscow-St. Petersburg river cruise (2013) and loved it despite a serious weather event. Then we were on the maiden voyage of the Sea from Istanbul-Venice 2016--unrest in Istanbul caused a schedule change, but we had flown into ... Read More
We took the Moscow-St. Petersburg river cruise (2013) and loved it despite a serious weather event. Then we were on the maiden voyage of the Sea from Istanbul-Venice 2016--unrest in Istanbul caused a schedule change, but we had flown into Istanbul a couple of days early, so we got to see the city. We excitedly signed up for the Southern Mediterranean Discovery (March 1-8, plus 2 days in Barcelona) **specifically** to go to Tunis and Algiers. A couple of weeks prior to sailing, we were notified that Tunis was being eliminated due to unrest, but Naples was being substituted. OK, well, we'll still have Algiers. The wind at Rome caused us to stay in port more than seven hours past our sail time, which caused us to skip Naples with no port substitution, just a lost visit and a day at sea on the way to Trapani, Sicily. As someone else said, Palermo should have been the port. Very little in Trapani. From Trapani we sailed to Cagliari, Sardinia. Again, nothing special. Somewhat interesting, but not really worth the stop. On to Algiers. But wait. Nope. Algiers was cancelled because the weather was too bad, they said. Mallorca was substituted. Lovely island, but we arrived so late, no excursions, just enough time for a quick walk in the city. Then to Valencia,which is a beautiful place that we enjoyed. And, finally, Barcelona where, if you didn't sign up for the extension, just like on our earlier 2016 cruise ending at Venice, you got shuttled directly to the airport, so it's not really a stop where you experience anything, but it's billed as one. We, fortunately, were savvy enough this time to extend and had a great time on our own in Barcelona. By far the best part of the trip. So, instead of visiting Africa twice, we had a cruise of Italy and Spain.. I do not recommend this cruise, and that makes me sad. I have praised Viking to the skies for their ocean ships and the ships are still exemplary. The on board staff is, with few exceptions, wonderful and the food is usually very good. We did note a tiny drop in service from 2016. Not terrible, but noticeable. Of course, Viking cannot be held accountable for the weather but, having read other reviews on other sites, it appears that cancelling Tunis and Algiers is something of a Viking habit. That particular cruise is only offered December to early-March and weather in the Mediterranean, as we discovered, is iffy at best. Probably better to eliminate that entire itinerary altogether and avoid disappointing customers repeatedly because it was clear from what other customers said, the Africa stops were the main attraction for the cruise. We most definitely did not get the trip we paid for, even if it wasn't entirely Viking's fault. It was supposed to be a huge trip for us with a luxurious junior penthouse suite and business class airfare, a huge treat. Our extra-special trip was not. At all. Overall Viking experience: Something that has been an ongoing concern for us is the headquarters or on-land service personnel/agents. All three of our Viking trips have had strange scheduling issues and mixed up air connections such as scheduling us in 2016 for a 6:55 a.m. flight home only to find on the final itinerary that the ship was scheduled to dock at 6 a.m. Had I not realized the mistake and called, we would have been in a heap of trouble. I had to be rather assertive to keep from having them book us on a wildly out-of-the-way three-stop trip back. This 2018 cruise was, clearly, an issue for them. We received emails saying if we had concerns, to contact them. I called and spoke to a very snippy, snide agent, but finally spoke with a more professional one who had authority. He was very nice, polite, and helpful and we worked out a decent deal, but we've decided we won't be Viking customers again. To be totally fair, I should say that our cruising days are very likely over. Read Less
Sail Date March 2018
We were very excited to be trying Viking Ocean for the first time, and there were many things that we liked about the VO Star. The ship itself is beautiful. Staff and crew were generally friendly and helpful, and the cuisine was good. ... Read More
We were very excited to be trying Viking Ocean for the first time, and there were many things that we liked about the VO Star. The ship itself is beautiful. Staff and crew were generally friendly and helpful, and the cuisine was good. The included excursions were very basic, often times just bus excursions. However, there is one very big disappointment which is a deal-breaker for us considering future VO cruises. We were in a Penthouse Veranda, deck 4. Viking has mounted the television directly on the wall of the cabin, with no articulating mount which might allow for a sound buffer. As a result, sound from the television reverberates on the common wall between the cabins, and very easily carries over into the adjoining cabin. We were onboard for two weeks, essentially a back-to-back, and we had two sets of neighbors. In both instances, when they watched their television, we could hear the music and dialogue just as if we were in the same room. Very disappointing, especially since the neighbor on one segment watched television well into the night, past midnight. Anyone thinking about booking VO should be aware of this issue. Since VO has announced that future ships will continue to have the same design as the first four vessels, I can only presume that the potential for noise from adjoining cabins will continue. Read Less
Sail Date February 2018
We chose Viking due to high ratings on major sites. However, we had quite a surprise. Just completed 15-day Mediterranean cruise on Viking Star, Rome/Rome, Dec. 21 – Jan. 4. This was our first Viking experience, and while the ship was ... Read More
We chose Viking due to high ratings on major sites. However, we had quite a surprise. Just completed 15-day Mediterranean cruise on Viking Star, Rome/Rome, Dec. 21 – Jan. 4. This was our first Viking experience, and while the ship was attractive and comfortable, one very troubling issue arose. Our cabin 6087 was a category Penthouse Veranda, spacious, well laid out, and expensive. Early into our first week, we heard music and dialogue coming through the speaker on our wall-mounted TV monitor, from 9:00pm onwards every evening. Specifically, we could sing along with whatever music was playing in the next cabin, or we could listen to a movie or TV episode and clearly hear the dialogue. We reported this to Guest Services, and while their attention and response was hardly one of concern for guest comfort, we were assured their IT department would investigate. With no change, our second visit revealed that Guest Services forgot to pass on our complaint. We were subsequently advised that IT visited the next cabin, 6089, and confirmed the volume level was at the correct cap. Nothing changed however, and their TV continued to send sound through our speaker. The third visit to Guest Services was so dissatisfying that we could hardly imagine a poorer response to a serious guest complaint. Guest Services indicated there was nothing more they could do; mention was made of lack of insulation, Viking being aware of this sound transference problem and ours was not an isolated incidence. And, as an indication of good faith, we were offered ear plugs. Before our journey completed, we had to listen to the movie Dunkirk in its entirety. War movies are not for everyone, and that evening’s entertainment was a particular trial. This issue was so ruinous of our experience, that we will not consider another Viking cruise. Guest Services staff were aloof, indifferent, unprofessional and incompetent. A word of warning to those who are considering a Viking ocean cruise. You too could spend $15,000 and be offered ear plugs. Read Less
Sail Date December 2017
We chose this cruise for the itinerary and wanted to try out the new Viking Ocean cruises. We have cruised with other luxury lines many times. Our disappointment with this cruise lies pretty much with having 2 ports of call cancelled ... Read More
We chose this cruise for the itinerary and wanted to try out the new Viking Ocean cruises. We have cruised with other luxury lines many times. Our disappointment with this cruise lies pretty much with having 2 ports of call cancelled while cruising. These were two ports that we very much wanted to experience--Trapani, Sicily and Algiers, Algeria. Captain cancelled both ports just prior to arrival at the port for weather reasons. Hard to explain that he didn't have the weather report the evening prior and maybe detoured to another port in the area. The ship is new and very nice. Not a lot of entertainment going on on this ship. Only had trivia twice. Singers are excellent and shows were very entertaining. Only other entertainment was a magician. Service was excellent. Embarkation and disembarkation went well but transfer from the airport upon arrival was totally unorganized and not well planned. Nobody knew anything!!!!! Lack of signage. Our cabin was changed prior to sailing so we didn't bring the bag tags with the incorrect cabin and expected that they would have bag tags we could write our info on thereby making sure our luggage was delivered to the correct cabin. The port excursions that were included were mediocre to say the least. The only port excursion that I can rave about is in Valencia, Spain. Our guide was excellent. All in all I don't think we will be sailing on another Viking Ocean cruise. Read Less
Sail Date December 2017
Although we are not fans of large ship ocean cruises, we signed up for the Viking Southern Mediterranean Cruise in December, 2017 primarily because it went to Tunisia and Algeria. I doubt that there were more than 400 on our ship although ... Read More
Although we are not fans of large ship ocean cruises, we signed up for the Viking Southern Mediterranean Cruise in December, 2017 primarily because it went to Tunisia and Algeria. I doubt that there were more than 400 on our ship although it can accommodate 900 with 400 plus crew. It is still a large and tall ship. We signed up for an optional trip to Ancient Ostia rather than any tours in Rome since we spent a week on our own in Rome several years ago. When I called Viking to make reservations, I asked if it was feasible to take a taxi into the heart of Rome and was told that would be no problem. The timing of the one included and other optional tours (you pay for those) was such that you could only take one. Our trip to Ostia returned about 4:30 and then we learned the ship sailed at 6. And, it's anywhere between a two-three hour drive one way into Rome. I wish I would have researched this on my own and in hindsight wish we would have gone with a Rome tour. That night the seas were very rough - the wave height given in meters was equal to 40 feet. The next morning the captain came on to say it was too risky to dock at the port in Sicily and he was going to go south in the hope of better weather. So, that was one day totally wasted. It was on to Tunisia where we took one optional and the included tour. I'm glad we went to Tunisia although they have a ways to go before attracting more tourists. We've been to Morocco and Istanbul but these merchants were far more aggressive trying to chase after and overcharge tourists. We never felt unsafe but did have a number of police with semi or automatic? rifles following us. The next day was the main city of Sardinia where we had a far too long bus ride around the city and then a fairly short walking tour. The next day was to be Algeria. We had signed up for an included and also optional tour. There was additional paperwork for both Tunisia and Algeria and we had to turn over our passports for Algeria. We were told all the tours leaving at the same time would have a police escort. At breakfast that morning, the captain announced the seas were rough the night before and we lost four hours and there was no time to stop in Algeria. That was a major disappointment. I heard some people comment that now we knew why we "got a deal" on the tour! Another wasted day. The next stop was Valencia, Spain which we enjoyed the most; liked the optional tour we took. The last stop was Barcelona. We signed up for the two additional nights at a hotel since we had been in Barcelona before and wanted a chance to go back. I had asked a couple of times over the phone and also on the ship if there were any tours connected with this and was told "no" ; we would be picked up by bus at 9 a.m. and taken to our hotel right away. Some people had signed up on their own for tours starting from their hotel before noon. We were pleasantly surprised to get on the bus and learn we would drive around for two hours and makes two stops. Our hotel was out further and I think it was around noon when we arrived. The bus tour and stops were fine with us but I wondered about those who had paid for tours on their own. The pros - our cabin was great - large shower and room to move around in the room. We had a tiny balcony but never were on it since apparently the door is locked when at sea and certainly in the rough weather we had. We ate most meals at the buffet which is very very nice; always a good variety. There were a couple of restaurants that required reservations; never ate there and I think there was an additional charge. We finally found The Restaurant which is an additional charge and ate there twice. We also liked the small Norwegian restaurant for breakfast and lunch. There are only a few selections but always good and in a beautiful lounge. It took us a couple of days to find that lounge and restaurant. There were a signifiant number of people wondering around the first couple of days looking for their cabins and other locations. Signage is not great and directions vague. There were a couple of helpful crew at what was supposed to be a concierge desk but some not that friendly or helpful. The cabin and buffet crew were always very very nice and helpful. We were reimbursed for the optional trips we missed and a few days after returning home, each received vouchers for $600 for an ocean or river cruise this year. I don't think we would take an ocean cruise again. With land tours, there usually is an option if plans go awry; not true with an ocean cruise. There is no tour guide assigned to a group of people so one has to rely on the local tour guides; not the same thing. There was almost never free time to buy even a post card. The only time we talked to other passengers was at the buffet but then we never saw them again. There was no connecting with any local people or chance to eat in a local restaurant although that would have been possible for a couple of tours in Rome. There is no casino on board which is fine with us; don't gamble. However, we also were not interested in playing games or taking dance lessons or learning about diamonds. There were a couple of interesting lectures but we watched them on TV from our room. We also enjoyed listening to the pianist and a guitarist in the evening. Otherwise, there were some pretty boring times when we missed two ports. We haven't decided if we will use our vouchers on a Viking river cruise. Read Less
Sail Date December 2017
We signed up for a 2 week cruise called Mediterranean Explorations. Later in the cruise we discovered it had been sold as 2 separate cruises with different names and after our 1st week, most of the passengers disembarked and an entire new ... Read More
We signed up for a 2 week cruise called Mediterranean Explorations. Later in the cruise we discovered it had been sold as 2 separate cruises with different names and after our 1st week, most of the passengers disembarked and an entire new set of passengers came on board. That was very disappointing because it was impossible to get to know anyone. We rarely saw the same people twice and each of our tours had a new group of people. During the 2 week trip we missed 3 ports because of high seas and fierce winds. Many were sick, including my husband and myself. While the ship was beautiful and the staff top notch, we found the included tours disappointing and the extra priced tours not very interesting. We were reimbursed for any missed tours that we had paid extra for but being stuck on the ship, no matter how lovely, under rough sea conditions was hard. The entertainment venue was lovely but the sound system was so loud we rarely attended. It was difficult to get any information about the booked tours in our second week because we were being told they had no information about the next week because it was separate. It was a complete 2 week tour for us and not just a 2nd cruise added to our 1st cruise. The rooms are very comfortable. The ship has lots of space with places to hang out, get a drink, swim or just take a nap. We have taken numerous Viking river cruises and were curious about this ship and what Viking had to offer. We found that we like the smaller ships, having an opportunity to really get to know people. If you like ocean cruising this might be for you. But we probably won't do this again. Read Less
Sail Date December 2017
We chose this cruise because of the unusual itinerary. Unfortunately, we missed two stops because of weather. Sadly, the Viking river cruise emphasis on learning was missing on this ocean cruise. We had a "resident historian" ... Read More
We chose this cruise because of the unusual itinerary. Unfortunately, we missed two stops because of weather. Sadly, the Viking river cruise emphasis on learning was missing on this ocean cruise. We had a "resident historian" that was virtually an insulting joke. He lectured on the Battle of Hastings and the Bayeau Tapestry while we were in Tunis! Never addressed our itinerary in any lecture! The other travel lecturer dwelt on pics of her home and family and lectured on her family's trip to Jerusalem while we were passing by our planned stop in Algiers! Comfortable cabins, great service, good meals, but missing too much on the learning side. We loved their river cruises, but not sure we will return despite the 25% off our next trip. On-board entertainment was first rate, due perhaps to the cruise directors affection for music. But we wish she had given as much attention to the learning experience. Read Less
Sail Date December 2017
Chose cruise because of the itinerary (Places we had never been or seen). 2 of the 6 ports of call were cancelled. Viking said it was because of weather, but one of the stops was cancelled 5 minutes before everyone was to gather in ... Read More
Chose cruise because of the itinerary (Places we had never been or seen). 2 of the 6 ports of call were cancelled. Viking said it was because of weather, but one of the stops was cancelled 5 minutes before everyone was to gather in lounge for departure. They filled that time that entire day with bingo, trivia and other non-planned and non-interesting activities. Since we NEVER book trips with multiple days at sea, we felt that we had thrown our money away. We will revert to River Cruises in the future. Although the ship itself was Beautiful, my husband and I want a more active itinerary and a lot more chances for sightseeing during the day. The food was wonderful and our cabin service could not have been better. But when we went to register our complaint about the second cancelled port, we were to just wait, and we would be contacted after our cruise to tell us about what Viking was going to do as far as compensation. They gave us a 20% vouncher of our trip price on another trip. We cancelled the trip we had booked at sea for Alaska in 2019. Found that price and trip in relation to other lines doing that trip was out of line. Read Less
Sail Date December 2017
We signed up for this cruise due to the unusual itinerary that also included Isreal. This was our second cruise on Viking this year so we more or less knew what to expect. We just loved the itinerary, however, the ship experience did not ... Read More
We signed up for this cruise due to the unusual itinerary that also included Isreal. This was our second cruise on Viking this year so we more or less knew what to expect. We just loved the itinerary, however, the ship experience did not live up to our previous experience on the Viking Sea. The ships are beautiful and identical so we instantly knew our way around. The shore excursions were included, or at least a very basic offering was included, so we did take several of the optional tours in Isreal. As with all shore excursions, there is never enough time to see everything. I must say that excursion to Masada was terrific. We were very disappointed with the main dining room, known as The Restaurant. Service was very slow and oftentimes the food arrived cold. On one occasion we were seated at a larger table and the wait staff became rather testy with our requests for more wine, more butter, more water etc. that they poured extra large glasses of wine and produced what looked like a kilo of butter piled in a plate! It appeared that most of the wait staff were new and just learning the ropes. Service in the two specialty restaurants was perfect. We really enjoy the enrichment program on Viking and this cruise was no exception. We had three lecturers, a historian, biblical scholar, and a Geologist. All three were outstanding and very informative. We particularly enjoyed the Geologists biblical lecture which added a different perspective to many common bible stories. We also had a Viking Resident Historian as a forth lecturer. This poor man, we found out later, had to present a pretty dull company prepared lectures on subjects he was totally unfamiliar with. Add to that we are on an Israel and Greek Island cruise so why on earth is he struggling to tell us about the Bayeux Tapestry? I must admit we knew what to expect as on our previous cruise with Viking we had a similar dull and uninspired lecture on the Hanseatic league as we passed Portugal on our way to Spain. Apart from the enrichment lecturers we found the entertainment quite ordinary. Some singers doing the good old Beatles and Abba numbers, and a couple of guest entertainers that we never attended. We thought the cruise director was missing in action. On our previous Viking cruise and cruises on other lines, the cruise director was very visible and friendly. Hardly ever saw this lady around the ship. A few days before arriving in Athens were informed that the hot water temperature was going to be raised and be careful not to scald yourself in the shower. Seems we had some health issues aboard and the extra hot water was part of the cure. Departure in Athens was somewhat of a mess as all passengers had to leave by 8am, even those with afternoon flights. All in all, would I sail with Viking again? I think we will give them another try, simply because we love the ships. I do hope that they take passengers comments to heart. Read Less
Sail Date November 2017
This was a good cruise but I honestly do not understand why they get such fantastic reviews. Let me first start by saying Viking ships are new and beautiful, with adequetly sized rooms. The food was quite good, at the Dining room and ... Read More
This was a good cruise but I honestly do not understand why they get such fantastic reviews. Let me first start by saying Viking ships are new and beautiful, with adequetly sized rooms. The food was quite good, at the Dining room and buffet. It is my opinion that the free speicalty restaurants are trying too hard to too compete with other cruise lines. Their interpretation of standard dishes were interesting, but not appealing to my tastes. (again, just my opinion) Itinerary was fantastic, and what got me interested in this sailing, even though it was a bit pricey. However the promise of onboard credit that could be used to pay for shore excursions finally convinced me. Viking promises a free shore excursion in every port, but many of them were the short city tour, hardly worth going on. In order for me to truly take advantage of these excellent ports I would book many excursions that were not free.... but no problem, I had shipboard credit.(OBC)...... right? Here is where it gets dicey...trying to use that OBC. I was told that I could not PRE-book shore excursions with OBC, BUT 2 different Viking agents on 2 separate phone calls suggested I book the excursions I wanted using my credit card, just to make sure I did not miss them, and then I could cancel them (up to 2 days before) and pay with my shipboard credit when I boarded if these excursions were still available. The Viking web site FAQs under the topic "What Is The Cancellation Policy For My Booked Shore Excursions?" it specifies, " no refunds will be given within 2 days of the tour." My travel agent also assured me once I boarded the ship I could book shore excursions with OBC. Embarkation day , first thing I did was to go to the customer relations desk. I asked the young gentleman if my chosen excursions (4 days away) were totally booked up, and if not, I wanted to cancel them and then rebook them with my OBC. He said, "no problem", and added...I can make this even easier, by just crediting your credit card the difference. Not only did he say he was GOING to do this, but specified it would be credited to the card we registered at embarkation, and not the card the excursions were booked with. A few days later I saw no evidence that this had happened, and contacted guest services again. It was at this point I was told this could NOT be done, and that the person in guest services was in error. So.... now..... 2 separate Agents from the Viking USA office, and 1 Viking agent from guest services have misinformed me. I was hoping this could be resolved while I was still on the ship, but even after contacting them several more time during the course of this 14 day cruise, all I got was "we are VERY sorry for the misinformation" speech. A day before I left the ship I got a lovely polite letter from the guest services manager saying,"on behalf of the onboard team please accept our sincere apologies for the incorrect information you received reagarding your onboard credit. I have contacted our Los Angeles office who have confirmed that they will be in contact with you upon your return home to assist in resolving the matter. I am truely sorry that I am unable to provide a resolution onboard. " I was really hoping to resolve this onboard, and somehow knew this would not, but stayed optimistic. After returning home I waited for their LA office to contact me, but they never did. I finally called Their LA office but then was told I had to work through my travel agent to resolve this. (different than what the guest services manager wrote) Seems like a lot of training of Viking staff is in order. Conferencing with my TA I got a completely UNsatisfactory "It is not their policy to issue any type of refund." Who do they think they are kidding??? 3 people on their staff make the error, and I end up paying for their miskake? I think their policy should have exceptions when THEY MAKE the mistake. Do I even WANT to go on another Viking cruise after this? They had such great reviews, I wanted to like Viking so much , but this whole incident has left a bad taste in my mouth. Read Less
Sail Date November 2017
The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants ... Read More
The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants any time passengers are on board and the ship is moving. The volume in the theater should be increased for movies and presentations. Repeat the presentations for in-cabin TV's. More American sports broadcasts, especially American football--it is a tradition on Thanksgiving Day. We were there over Thanksgiving and there were no decorations. Food in the main restaurant was fine but not so with the food on Deck 7. The food was never warm, let alone hot. Quality there was just fair. The burgers, however, were great ( this was the same situation as on our first Ocean cruise-Barcelona to Venice). Our Cuba tour guide was very difficult to understand-her accent was very heavy. Since Cuba wants more American tourists, signs with the photos in the Bay of Pigs Museum should also be in English. We did not have time to see the 20 minute film in the museum. No washcloths in the hotel (they don't have them). Hotel breakfast was great. The dinner before the show was fine and the show was spectacular! Would be good to have a "non smoking" area at the show facility, especially since they give out free cigars to all of the men. Americans are very accustomed to smoke-free areas in venues like this. Read Less
Sail Date October 2017
This is the second week of a 2 week cruise. We didn't realize until we got onboard there were 2 back to back cruises. One from Barcelona to Rome, and Rome to Barcelona. We did both. I already have a review of the first leg. I ... Read More
This is the second week of a 2 week cruise. We didn't realize until we got onboard there were 2 back to back cruises. One from Barcelona to Rome, and Rome to Barcelona. We did both. I already have a review of the first leg. I thought the stop in Sardinia was a waste. We spent all night getting there and then only had 4 hours on the island. Not much to see there. I liked Tunis the best. We were greeted by a small band with camels and a belly dancer. Our tour was 100% supervised (for safety). We went to the down town, saw a protest about city politics, went thru the market area and then stopped at Carthage ruins. I also liked the shop in Algiers. You had to be with a guide there as well. The only stop was a huge monument and the rest was a bus trip around the city. Only 2 hrs. But worth it. It was a beautiful warm sunny day and we spent the afternoon in the pool area and in the back around the infinity pool. This is not a cruise for children or a "party boat." This is for more discerning people who want to see history and unusual ports of call. Read Less
Sail Date February 2017
We chose this cruise because of the destinations offered. It was the maiden voyage of the Viking Sky and our cabin and the service was wonderful. All of the staff that we encountered were friendly, attentive and good at what they did. ... Read More
We chose this cruise because of the destinations offered. It was the maiden voyage of the Viking Sky and our cabin and the service was wonderful. All of the staff that we encountered were friendly, attentive and good at what they did. We are amazed at the selection of staff that Viking must go through to obtain the people that they do. With one exception, the excursions were good. Overall the rating would have been higher except that the excursions left little time in many of the cities for just walking around and exploring. The guide for one excursion was the absolute worst guide we have ever encountered on our many cruises. We complained as many ways as we could and I have to admit I am disappointed in Viking in this regard. We were never offered a refund of the price we paid for the excursion, which I feel is the least that Viking could do. There were numerous restaurants at which to dine, but it took a while before we figured out where we wanted to eat. A better description of the restaurants on board would have helped to minimize our search. While the people that we met on the cruise were interesting and friendly, we found that we did not form friendships in the same manner that river cruising allows one to do. The cities that an ocean cruise must visit are traditionally larger cities. These cities have interesting histories and historical sites to explore and would be recommended if that is the reason to choose the cruise. River cruises tend to visit smaller cities and allow one to explore more of the current culture of the area. Read Less
Sail Date February 2017
My husband and I chose this cruise as we love the Viking River cruises. The ship is beautiful, well appointed and easy to navigate. Well done!!! We enjoyed the game tables that helped pass time at our at sea day. We found that ... Read More
My husband and I chose this cruise as we love the Viking River cruises. The ship is beautiful, well appointed and easy to navigate. Well done!!! We enjoyed the game tables that helped pass time at our at sea day. We found that the ship's restaurant and Chef's Table staff are still learning the art of serving and customer service. Rather being served all at once at a large table, some waited for over 5 minutes for everyone to get their meal while our food got cold waiting for everyone to begin. Some staff offered many excuses rather than taking decisive action. The Restaurant was soooo loud it was like we were having a shouting match to hear. We found Manfredi's staff the best on the ship, very efficient and pleasant. We don't normally like buffet dining but we chose the World Cafe several evenings because it was quiet and the wait staff very friendly, attentive and accommodating. The food prepared on the Aft Terrace was always cold because of the weather. Perhaps, close it if temperatures do not permit a pleasant experience. Breakfast Room Service was always great and timely. We were anxious to feel the same "Valued Customer" feelings as we had onboard your River Cruises.Unfortunately, the sequence for booking excursions was extremely disappointing. If we didn't pay the higher stateroom cost, we got locked out of some of the optional excursions which forced us to find a private Tour Guide. It made us feel less than Valued Customers. We found out the Algiers Casbah excursion only had 60 seats. This is not very equitable for the other 800 passengers. Read Less
Sail Date February 2017
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