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337 Viking Ocean Rome (Civitavecchia) Cruise Reviews

Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I ... Read More
Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I originally booked St. Tropez was one of the ports which was abruptly switched to Sete, France. Not an exciting destination to say the least. Entertainment- AMATUER hour. They’ll tell you there’s a jazz club but no jazz to be played. Food- average at best. I lobster tail on lobster night was over cooked mush. Dont fall for the “elegant” sounding videos- check photos I included- there’s part of what you’ll get. (Photo n video could not be posted in this site w phone) After I posted a review on ConsumerAffairs.com I was contacted by Viking’s customer relations department. All they gave me was attitude, and “I’m sorry you feel that way” like I was the one with the problem. Horrendous. Read Less
Sail Date August 2019
My sister recommend it. She had done a River Cruise and wanted try this one. She loved them both. The cruise included my three sisters and I. We felt so spoiled the whole time. The staff were always so sweet, courteous and efficient with ... Read More
My sister recommend it. She had done a River Cruise and wanted try this one. She loved them both. The cruise included my three sisters and I. We felt so spoiled the whole time. The staff were always so sweet, courteous and efficient with good sense of humors and memorized our names wherever they would see us. The food and drink was amazing, so many delicious options. The entertainment was great. The band in the lounge were so talented and fun and the cover ABBA group were incredible. The ship was always so clean and spot less, our cabins were always kept up and clean and well stocked. We went on quite a few excursions, which were amazing and there were so many great options to choose from. This was a trip of a life time and I would do it again in a heartbeat, especially with my lovely fun beautiful sisters!! Thank you Viking Star!! Read Less
Sail Date August 2019
This cruise was to celebrate a special anniversary, our 50th and we wanted a very special cruise to a place we had never been. The 7 Night Iconic Western Mediterranean cruise did not disappoint. We felt pampered in every way. The ship is ... Read More
This cruise was to celebrate a special anniversary, our 50th and we wanted a very special cruise to a place we had never been. The 7 Night Iconic Western Mediterranean cruise did not disappoint. We felt pampered in every way. The ship is beautiful. The food was delicious and all of the Star's employees were always eager to please the passengers in every way. The entertainment on board was wonderful. The bathroom in the stateroom exceeded my expectation. It put a smile on my face every time I want in it and the heated floor was such a treat. All of the toiletries were high quality. I didn't have to use any that I brought, which I always do just to make sure. An especially nice perk is that every deck has three washer and dryers for guests to use free of charge, including detergent and an iron and ironing board. I was able to come on board with clean cloths and leave with clean cloths. I would highly recommend a Viking cruise. You will not be disappointed. Read Less
Sail Date August 2019
Overall it was a great cruise. The internet was extremely slow. Although we watched little TV in our cabin, when we did operational is was slow to respond.The walking tours were great and most of the guides we good.The only on shore ... Read More
Overall it was a great cruise. The internet was extremely slow. Although we watched little TV in our cabin, when we did operational is was slow to respond.The walking tours were great and most of the guides we good.The only on shore tour we would eliminate was Sete. It is a fishing village and does not offer much. The bus tour of Barcelona was good and gave us a heads of on where to go in the city. We stayed two extra days on our own. One of the best paid tours for the money was the Ca Lunae winery tour . It was excellent. The tea service was great. Maybe too much food. The pool area was crowed at times but manageable The wine served was very good and plentiful. Best meal was served at Manfredi's. Read Less
Sail Date August 2019
We wanted to explore Rome, Barcelona, and points in between; this cruise afforded us the opportunity to travel safely and with few worries. The Viking Star was the cleanest ship imaginable, and our cabin was immaculate. Staff members ... Read More
We wanted to explore Rome, Barcelona, and points in between; this cruise afforded us the opportunity to travel safely and with few worries. The Viking Star was the cleanest ship imaginable, and our cabin was immaculate. Staff members Made and Maha kept it that way the entire cruise, and accommodated our few special requests. We enjoyed all restaurants and cuisine we tried -- World Cafe, Manfredi's, and the Chef's Table. Dining al fresco was a special treat for the four of us. We enjoyed lectures available on board, and also the evening entertainment in the Star Lounge. An unexpected acknowledgment and recognition of the Viking staff on our last night onboard by the cruise director was a very poignant moment. (Good job!) The spa was a favorite activity, as was the infinity pool. Shore excursions were exceptional, if not a little tiring. We were very impressed with very smooth embarkation and disembarkation experiences, thanks to Viking's top-notch staff. And we look forward to our next Viking cruise! Read Less
Sail Date August 2019
My wife and I were anxious to try the much touted Viking Ocean. We booked a one week Rome to Barcelona cruise with a three-day pre-cruise Umbria extension. We made our own flight arrangements in order to assure only direct flights to and ... Read More
My wife and I were anxious to try the much touted Viking Ocean. We booked a one week Rome to Barcelona cruise with a three-day pre-cruise Umbria extension. We made our own flight arrangements in order to assure only direct flights to and from. We were, however, obligated to arrive on the day our extension began. Would have preferred to arrive a day or two earlier and meet the Viking guides at the airport but we were told this could not be done. I have since found out that there is a way around this by booking private transportation to the extension hotel for the first night there. Another couple in our group did this. The Umbria extension was outstanding. I have reviewed this elsewhere. Transportation from the extension to the ship was flawless though we didn't arrive until 5:00 PM with only a half hour until muster drill. As for the cruise itself, I must say that I readily understand the high marks given by the vast majority of its guests. The spotless ship, its gracious crew, its many amenities and very comfortable accommodations validate the acclamations. For me, however, there is one very prominent deficiency. This is dining. Let me hasten to say that the majority will probably disagree with me. I add this note in hopes of dissuading the many Viking defenders from venting. Folks, it's just a matter of some like chocolate while others prefer vanilla. Dining on Viking tends to be casual, and is meant to be. Of the various venues, The Restaurant (main dining room) is the only one with table linens. All others use plastic place mats. The World Cafe is the “buffet” which is cafeteria style self-service for everything except beverages which are served. This is very popular for a variety of good reasons. Guests who are in a hurry, who prefer to wear more casual clothes than suggested for other venues, who like to fill their plates with a variety of offerings, love this place. The World Cafe is always open for breakfast, lunch and dinner. There are two “specialty” restaurants, Manfredi's and The Chef's Table. Manfredi's has a very interesting menu with an Italian theme. The offerings are delicious and portions tend to be large. Service is as helter-skelter here as it is in all other service venues. I'll explain later. The Chef's Table offers a set menu which changes every several days. These two alternative restaurants serve dinner only and only by reservation. The remaining three food outlets are the Living Room bar, Mansen's (a Norwegian deli), and the Pool Grill. All with very good but limited menus. Of course, there is always the 24-hour option of room service which arrives promptly, on a tray, and must be consumed from your lap or shagged to the balcony table, unless you have a suite which includes a dining table. So what's my beef? Service! Everyone, in every mentioned venue and in every other part of the ship, is as gracious, friendly and accommodating as possible. It is the method obviously prescribed for them in the restaurants that troubles me. In all restaurants, one's server will introduce himself, or herself, and state that they will take care of you. That may be the only time you see him or her. Someone else may take your order, another to ask about wine, still another to bring the first course and so on. If you stick to three courses as shown on the menu this is OK. However if you veer from this, confusion and unwarranted delay result. Requesting a salad to be served after the main course, asking for a small serving of a main for a starter, or a large serving of a starter for a main just doesn't work when dealing with multiple servers. Asking one if San Pellegrino is available and being told yes, and later being told no by another, just doesn't work. This MO was very much more evident in Manfredi's and The Chef's Table than in The Restaurant. For this reason I preferred The Restaurant. We had two reservations in Manfredi's and two in The Chef's Table. We canceled one in each to return to The Restaurant. We would have been delighted to take all three meals every day in The Restaurant. Unfortunately The Restaurant serves lunch only occasionally when at sea, and does not serve breakfast before 8:00 AM which means you must dine elsewhere in order to make a early morning tour. With that off my chest, let me say that we enjoyed our first Viking cruise and would not be adverse to taking another. I am old but still a pretty fast learner and can work around the dining issues. I do want to offer special kudos to Natalie, the charming young lady who manned the desk at the entrance to The Restaurant, who always greeted me by name and “two chairs” as I preferred any table so long as it had two chairs (no banquet seat); and to Gregory from Armenia who took good care of us at the Living Room bar and saw to it that I had my breakfast oatmeal cookie in the morning and my Maker's Mark in the evening. I score our Viking cruise a 9 out of 10. Read Less
Sail Date July 2019
I choose the Mediterranean Ocean cruise to take my mother to the Vatican and Europe for the first time. We enjoyed the wine at lunch and dinber and the restaurant and in room dining options on the Viking Star. The King size bed cabins were ... Read More
I choose the Mediterranean Ocean cruise to take my mother to the Vatican and Europe for the first time. We enjoyed the wine at lunch and dinber and the restaurant and in room dining options on the Viking Star. The King size bed cabins were modern and comfortable as well as the bathroom which had a fairly large shower. Even the public bathrooms were always spotless with calming cheerful bird sounds. Our steward room service was wonderful, the bartenders were very friendly and most all the staff fantastic. We also enjoyed the excursions and itinerary for the the ports in Italy, France and Spain. Sete was lovely, Monaco was fun and we needed more time in Barcelona. We even had time to watch one movie under the stars and the lounge band for dancing was so much fun. I would definately choose Viking again someday to try a river cruise next. Read Less
Sail Date July 2019
We chose this cruise to try out Viking Ocean cruises. It was a very nice experience! Low key luxury & excellent service! We chose a penthouse veranda for the extra space. It was super nice! This was a port-intensive cruise - ... Read More
We chose this cruise to try out Viking Ocean cruises. It was a very nice experience! Low key luxury & excellent service! We chose a penthouse veranda for the extra space. It was super nice! This was a port-intensive cruise - Livorno, Monte Carlo, Marseille & Barcelona - so no sea days. But we still managed to use the pool, gym & restaurants. All good except Chef’s Table - we didn’t care for Lotus Menu. This would not be a cruise for those desiring nonstop action. Music & dancing were available but no Big Shows, acres of shops, or rock climbing walls... Quiet, classy & no kids under 18 allowed. The ports were amazing - it was hot weather, but that’s summer...we loved Florence & Marseille especially. We only did 2 Viking excursions - in Marseille (Chateau Flauguerges wine tasting) & a panoramic tour of Barcelona. The former was extra & the latter included. Others we booked on our own. A great cruise! Read Less
Sail Date July 2019
This was a 25th wedding anniversary cruise. The boat was amazing. Room was a wonderful size. We had a deluxe veranda. The food was 5 star quality and was absolutely delicious. No need to eat off the boat. The meals served were from ... Read More
This was a 25th wedding anniversary cruise. The boat was amazing. Room was a wonderful size. We had a deluxe veranda. The food was 5 star quality and was absolutely delicious. No need to eat off the boat. The meals served were from the region we were visiting - and did I mention they were outstanding! The excursions were good. I would choose differently on some of them now that I have been the the Iconic Mediterranean cruise. We added a pre-excursion in Rome and so glad we did. The concierge at our beautiful hotel arranged a night bus tour and fabulous meal at a restaurant in Rome. One of our highlights. The staff on the boat were extremely kind and funny. Always smiling and willing to help in any way. The only port we stayed on the boat was Montpelier. I wish we could have skipped that stop and had two days in Barcelona. Our flight on the way home was the only bad experience but not the fault of Viking. Took us 28 hours to get from Barcelona to Pittsburgh. Hope we can travel with Viking again. Loved every minute. Read Less
Sail Date July 2019
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We ... Read More
I recently returned from Journey to the Antiquities trip, March 23 to April 6, on the brand new Viking Jupiter boat. I was looking forward to an amazing trip with my 84 year old mother. This was probably going to be her last big trip. We expected the best from this lovely new ship. What we got, was not. Here are my Explorer suite 3000 issues, and they are significant issues. So significant that I feel that any future passenger considering booking that room should be aware of, particularly on the cruise/travel websites… For their own good, since no one prepared me for those issues. The furniture was incredibly uncomfortable. Loveseat should have been a couch, and the two arm chairs were stiff like doctor's office furniture, and so hard and had to use bed pillows to make them usable for seating. They should have club chairs or some other softer seating for the amount of time spent in the room, which most people do when choosing a suite!!! especially so you don't have to run around the boat looking for seating! Transition/threshold strip between bathroom and bedroom was almost 2 inches high. We tripped constantly on it. What made this dangerous was during the night when my mom would need to use the bathroom. Not a frustration. Dangerous! Standing water in the shower. The water never drained, because the drain is on the right hand side of a square shower, parallel to the door, not in the center of the shower. It had to be dried daily by the housekeeping staff. Dangerous for my 85 year old mother to be in standing water taking a shower. This is a design flaw and two engineers came and took pictures. I recently renovated my home so I know a shower either needs to be pitched or the drain needs to be in the center. Neither in this case. And OMG, the worst - The noise!! Incredibly loud as we were directly over an anchor and the “thrusters” (according to the first officer who told me). From an hour prior to docking each time at port, arriving or departing, the noise level was unbelievable, the room shakes and vibrates, and would wake us out of sound sleep… and spaced over a few minutes each time, for over an hour. The noise was like a JACKHAMMER right next to us. Unbelievably loud. Even the TV on highest volume, could not be heard. 7 times in the morning, with 5 being at 6am. I’ve never heard noise that direct, and that loud, so close. It was deafening. I will try to upload the video of the noise if I can. Outside the room, in the hallway, was no noise at all. I contacted guest services several times. No offer of another room was made. I assume the boat was at capacity. I was told by Geoff, guest services manager, that this would be escalated to Viking headquarters. I confirmed I would be speaking to them upon my return. I have videos and pictures/proof of everything. I have attached some. The general public should know, as should the next passenger who spends $21,000 on this room. $5,000 for an average one week vacation (x2 for a 15 day cruise), is one thing. $21,000 is another. This was supposed to be a first class trip. In speaking to your customer service department upon my return, a rep, informed me that she could offer me a gesture of $250 voucher per person on my next Viking cruise. I will respond with exactly how I responded to her. “Are you joking?” A $500 “gesture” on a trip that I paid over $27,000 for??? And you want a second chance to impress me with a $500 voucher? You did not impress me the first time, and completely misled me and my investment in this journey, and you want a second chance, when I don’t get a second chance to pick a room that had no issues/less noise??? For the amount of money I paid you, I find that disgraceful! There should be some way to inform a selective passenger of the noise volume in that room. It was the most unpleasant wake up call each time we pulled in, and for the times we were in the room upon departure. And a gesture of that amount to offset what I paid YOU/Viking for the experience and ROOM??? Even my travel agent earned more in a commission on the booking than what your rep was offering me." Subsequent calls and emails to Viking customer service. No one seems to care that I overpaid and was dissatisfied. No, our trip didn't hit a huge storm and the piano did not go flying across the floor, but for the money I paid, 6 months prior to even traveling, you should be ashamed and do something about making HIGH paying passengers happy. I could have taken a $5000 cabin and not had any of these issues. What is so frustrating, is that Viking is treating complaints this way. I've emailed the CEO and senior management team multiple times already. Read Less
Sail Date March 2019
This was our 4th cruise on Viking and each cruise gets better and better. Service, food, friendly atmosphere, tours, the ship and rooms are all top notch. We decided to stay in a PV3 cabin and really enjoyed the extra space usually we ... Read More
This was our 4th cruise on Viking and each cruise gets better and better. Service, food, friendly atmosphere, tours, the ship and rooms are all top notch. We decided to stay in a PV3 cabin and really enjoyed the extra space usually we stay in a DV cabin. We decided to mainly take this cruise for the 3 days in Israel and we were not disappointed. We decided to do a private tour in Israel as there were 10 of us and we booked through Guided Tours of Israel who did an excellent job. We could not ask for a better tour guide and driver. My least favorite port was Naples - quite dirty. The lectures on board were very interesting - especially the ones about Israel. The lectures were well attended, the lecture ended at 6:30 pm and everyone headed for the dinning room we did not have a long wait but Viking served champagne to all waiting in line and they did this several times - this is just an example of their service. They had several lunch specials around the pool , such as grilled salmon, mussels, and a fantastic brunch on one of our sea days served from 10 am to 1 pm. Excellent food stations and they served Bloody Mary's, champagne and Mimosas! Viking is a excellent cruise line, they care about the passengers and again you can not beat the service - we have booked 2 additional cruises with Viking. Entertainment is good, we always enjoyed going to the Living Room around 6 pm for a cocktail and the music. Read Less
Sail Date March 2019
We had an extraordinary experience on the Viking Star, exciting enough to book this trip on the Jupiter before we disembarked from the Star! And the Jupiter was fantastic, thus we booked our third cruise for 2020! The Jupiter is a new ... Read More
We had an extraordinary experience on the Viking Star, exciting enough to book this trip on the Jupiter before we disembarked from the Star! And the Jupiter was fantastic, thus we booked our third cruise for 2020! The Jupiter is a new ship and it had a few "new ship" blips; our volume on our tv was intermittent for 24 hours and the closet light wouldn't go off. Both of these were handled by our room steward Harias with speed and effectiveness. His service put Viking ahead of other cruise lines. Also, the delivery of the next day's menu for ordering vegetarian dinners did not always arrive to our stateroom in a timely manner. Marko, the dining room manager explained the situation but it was a bit frustrating. Staff were exceptional. Our waiter, Budi was the person who took care of us on the Star. He remembered us, remembered our preferences and we were served dark rolls for dinner and our beverages choices were ready when we sat down. Vegetarian options were available, nicely prepared but admittedly the dining room manager was not as involved with us. Entertainment by Viking Classical Trio was also a wonderful, repeat surprise. The pianist and guitar player on board, were also excellent but admittedly we are groupies of the Trio and went to as many of their performances as was feasible. Excursions were very good. Guides were exceptional but for one tour. Viking does a great job of vetting their guide services and we appreciate it. We travel for the experience of history and seeing the sites thus we appreciate that tours do not include "shopping" but rather Viking builds in "free time" in a location that can be explored with interest which may include, but doesn't focus on tee shirt shopping. In summary, Viking Ocean has proven to be service oriented, dedicated to making our experience worthy of repeating so we can travel to yet unseen locations. Read Less
Sail Date March 2019
The ship was new and very well decorated. 930 guests on board and no area was crowded. The crew was most gracious and Ships Captain to me a retired US Navy Captain invited me for a tour of the bridge. The ships hosted Stacy was beyond ... Read More
The ship was new and very well decorated. 930 guests on board and no area was crowded. The crew was most gracious and Ships Captain to me a retired US Navy Captain invited me for a tour of the bridge. The ships hosted Stacy was beyond fantastic, extremely helpful and extremely gracious!!! Our stateroom was well decorated, airy, well maintained and very comfortable. Plenty of room for our clothing, suitcases and "stuff". We absolutely enjoyed the balcony. Dining was rather disappointing. While the food was well prepared and tasted good each day was the same. Both the buffet as well as the dinner menu. It became rather boring on our 15 day cruise. We did not attend most of the entertainment (no not stick in the mud's, just enjoyed the "ship" itself more. What we did see was most enjoyable. Service was excellent by our house keeping staff, food service staff and especially by Stacy our ships service staff. There wasn't a situation she she did not easily solve. I turned 77 the night in Athens and she even came to my dinner party to wish me a happy birthday. We think she is AWESOME!!!!! The ports were excellent. Unfortunately, when we became eligible to call and select the shore excursions, ALL the good excursions had already been sold out. We were on deck 5 and guess even though we were paying a lot of money for the cruise our deck was not important enough to allow for the "good" tours. We had to select private tour companies to explore the "high demand" tours. I would especially recommend our tour in Israel. We never had children so if we had some with us, I thing my wife would shoot me ha ha ha, Read Less
Sail Date March 2019
Recommendation of friends to take this cruise with them. Visiting interesting Mediterranean ports including Israel. We also liked this being a 15 day cruise - prefer this to seven day cruise so commonly offered by cruise lines. Once we get ... Read More
Recommendation of friends to take this cruise with them. Visiting interesting Mediterranean ports including Israel. We also liked this being a 15 day cruise - prefer this to seven day cruise so commonly offered by cruise lines. Once we get aboard we like to settle in for awhile. The Viking Jupiter has an excellent layout for the cruiser. Enjoyed all the public spaces and dining options. Entertainment included excellent guest lectures. This ship has a planetarium which is not to be missed. The ships staff are all very polite and do an excellent job. We took advantage of the free shore excursion and several ports and were not disappointed. The sold excursions were very good value compared to other cruise lines. I had a massage early in the cruise and was not impressed - to rough and I had to tell the massage therapist to back off. Actually hurt my upper left leg. All drinks are free on the ship - yet, we purchased the premium beverage package since our group enjoys higher end wines. This was a excellent value. My wife and I took advantage of Viking Air to arrange business class travel to and from the cruise. Very pleased with this decision as Viking Air got us good seats on top tier carriers at better prices than we could arrange. The service was excellent. Read Less
Sail Date March 2019
This was my very first cruise and one I will never forget! Everything about it was breathtaking and Viking did everything from the ship, food, entertainment, excursions, staff with such class! We felt like royalty♥️ all the ports ... Read More
This was my very first cruise and one I will never forget! Everything about it was breathtaking and Viking did everything from the ship, food, entertainment, excursions, staff with such class! We felt like royalty♥️ all the ports we stopped at were amazing (especially Tuscany and Rome) it was chilly in March so next time we would go a month or two later. The staff on the ship were amazing and were from all over the world. We celebrated our anniversary on the ship and they even made us our own personalized cake!! We relaxed in the spa, jacuzzi, sauna, etc in the evening after a full day of sightseeing. Then had a sumptuous dinner with wine and great shows and professional singers. There was plenty to do on the ship without casinos and other things that much larger ships provide. We were very satisfied. Viking will be my first choice in the future. Read Less
Sail Date March 2019
The Viking Jupiter is lovely, lovely new ship. I believe we were its third sailing. Since the ship carries less than 1000 passengers I was surprised how big it was when we first pulled up in Civitavecchia. After being on board a couple ... Read More
The Viking Jupiter is lovely, lovely new ship. I believe we were its third sailing. Since the ship carries less than 1000 passengers I was surprised how big it was when we first pulled up in Civitavecchia. After being on board a couple of days you realize that the size for that number of passengers results in many public spaces to relax. In fact, with so many areas for folks to enjoy you get the sense that you are on a ship with many less people. In tandem with that concept it seems there is a lot of staff available. A side note here, most of the good cruise lines, big and small, have good staffs. The Viking staff may be the best as any I have encountered in over 20 cruises. A difference is that there are so many of them to meet the passengers needs. I wish I knew the ratio. For example, when someone leaves the pool area almost instantly an attendant shows up to remove spent towels and add new ones. As a result, it is easy to spot open chaises and just makes the whole area appear more attractive. Most of the staff's demeanor is friendly but not so much as to be even a little bit over friendly (a fine line that may be most appealing to their older clientele). You do get the sense and we were even told that the staff is very happy to be working for Viking. As for appearance, the ship appropriately is done in Scandinavian style with blond wood, leather and pleasant blues throughout. Their towels and blankets (both very plentiful) were in the same color scheme and felt very high quality (note to self: why didn't you ask to buy a blanket?). The result is a calming and pleasant setting in every area of the ship. It is an easy ship to get to know and the elevators and stairs were never crowded even when folks were leaving for port excursions. Signage is generally excellent except for a couple of floors where arrows pointing to lounges would have been more helpful. A neat feature is the sign between elevators shows you where to disembark for excursions. The pool area in many ways is the star of the ship. Since it has a roll back roof, it is used for buffets, special events and just relaxing when the outside temperature would be too low to sit out. Examples: embarkation day -- poolside grill open for passengers with grill and salad bar doing a great job; two special evening events -- a seafood buffet night and a tapas with excellent sangria night BEFORE dinner. Both were excellent with plentiful staff clearing tables and pouring wine. Never thought I would do afternoon tea but enjoyed it greatly on the other side of the pool with a tremendous staff serving inside the Wintergarden and in the poolside lounge. Doretty (spelling?) from Peru took excellent care of her area. It should be mentioned that the crew really is an international crew with staff hailing from Asia, Europe and South America all of whom spoke impeccable English. The dining room is gorgeous, the two specialty restaurants Manfreddi's and Chef's Table were very lovely with our enjoying the Chef's Table a bit more. Maybe, it was the service of Ivan and his assistant waiter, maybe their innovative twists of food, or maybe the best damn dessert I ever ate. We would have loved to go back but ran out of time. The World Cafe is just plain wonderful. It is the spot most people chose for breakfast. Great, great, great. Entertainment is appropriate for the clientele. Shows start kinda early and generally by 9:30 are ended. The shows themselves were very well attended and met the needs of the passengers, i. e. high octane shows featuring music of the Beatles, ABBA and the eighties. Every show we saw got a standing ovation. Later on there is continuing music and dancing elsewhere. Not to be ignored is the very beautiful and calming chamber music trio, pianist and guitarist that seem always to be playing. This is in the Living Room which has a bar whose staff is particularly talented at making drinks and making guests feel very comfortable. By the way, they have the most innovative system of taking orders; the staff member notes choices on what looks like an early model cell phone which immediately is sent to the kitchen or bar. The result is instant service of your drink or meal! The fellow passengers were basically all middle age and above Americans who understood the kind of ship they were on. People were always dressed appropriately and it gave the ship a feeling of a country club even though I don't belong to a country club. As eluded to earlier, service was impeccable in every area of the ship. The senior staff works as hard as their assistant waiters! We were in a Penthouse Veranda. If funds allow, choose this upgrade. It is near perfect sizewise, plentiful storage, refreshed mini bar with little bottles of liquor, soda, beer and snacks. Closet lights go on when the door is opened. Hurray, for electricity -- there are USB ports throughout and the lighting is innovative. The bathroom has a heated floor! Example of the level of service: we found the shower head moved when full force water was turned on, a trip to customer service (24 hours) had it fixed in twenty minutes. Room stewards were good. Service in customer relations by Nichert was superb. We used the laundry and ironing facility. Another example of Viking services: wind made stopping at the Port of Sete impossible. Within a half hour a new daily calendar with adjustments was printed and distributed. This sail day actually was a blessing since even though it occurred past midway of the cruise it actually gave us time to enjoy the ship's amenities: spa, pool, wonderful exercise room (never more than four people), etc. Even on this day with everyone on board, it was easy to find quiet area to sit and read or sit poolside in shade or sun. I guess I could go on and on about the ship but suffice to say, it probably will be the cruise one will always remember since I strongly believe that Viking will uphold this level of service and luxury. Read Less
Sail Date March 2019
Wanted to visit several countries in a short period of time. A taste of southern Europe so to speak. Everything about this company, ship and service were top notch. The cabin gave us everything we needed. We spent a minimal amount of ... Read More
Wanted to visit several countries in a short period of time. A taste of southern Europe so to speak. Everything about this company, ship and service were top notch. The cabin gave us everything we needed. We spent a minimal amount of time there. The Dining was exceptional: Buffet was of high quality, the main dining was gourmet and the other "price included" restaurants were fantastic. The activity portion was good but we spent more of our time resting for the next day. The service was the best!! Apollo in the pool bar, Aura in dining, Sofia seemed everywhere and Hector in dining were some of the standouts. Our Cabin folks (Annabelle, Faree) were efficient and pleasant and do a super job! Our excursions were excellent with both walking tours and bus tours offering plenty of experience opportunities. If I would offer any suggestion it would be to allow more time for shopping, wandering (hop on, hop off stuff) café experiencing. We will go with this company again. Truly memorable. Read Less
Sail Date March 2019
We chose this cruise because we considered it would be a step up from the typical large ship pandemonium. We wanted adults, few pool games, less hysteria at food buffets and just an overall cleaner, calmer experience. We were not ... Read More
We chose this cruise because we considered it would be a step up from the typical large ship pandemonium. We wanted adults, few pool games, less hysteria at food buffets and just an overall cleaner, calmer experience. We were not disappointed. Since we wanted to spend a few days getting used to the time change in advance, we selected the pre-cruise extension - Ultimate Italy. This was three days in the Tuscan hillside with two full days of escorted tours in Florence, Sienna, and San Gimignano. It was worth every penny. It also allowed us to plan for a more relaxed visit when arriving in the Livorno port upon the ship. We would not have to repeat these cities. There were 30 of us on the pre-cruise extension. We came to know one another and were able to continue those connections on the cruise. Saturday morning we took a coach bus from our villa to the port in Civitavecchia. Arriving at the port there was a bit of a delay. The computers connecting the ship to the desks at the port were not communicating. Viking did their best processing all of us through, admitting about 20 at a time and sending us to the ship to check in at the guest services desk. It ended up working out just fine. We were very pleased with our room - a penthouse veranda category. Plenty of space for everything we needed and by far the nicest bathrooms of any cruise ship. Everything was very clean and crisp. The mini bar was stocked and remained stocked throughout the cruise. We loved all the food on the ship. Our favorite entree was the Bistecca Fiorentina (rib eye) served in Manfredi's. However, our second favorite experience was the king crab legs served every single evening in the World Buffet. We went to The Restaurant our first evening. It was great. However, we found that all the food on the menu there was also served in the World Buffet and you could be on your own schedule. They also always had two items that they made to order. For us it was frequently the New York strips. Mamsen's offers some unusual treats for breakfast and snacks. My husband fell in love with the pickled herring at breakfast there. We did not choose the Silver Spirits beverage package and found we certainly didn't need it. Beer and wine flow freely at lunch and dinner in any location where food is served. This includes the buffet and Mamsen's. And you can take what you haven't finished with you when you leave. We enjoyed the entertainment on the ship, though we are definitely not needy in this regard. The Viking band and singers performed a Beatles show and an Abba show that were fantastic. Seating in the auditorium is plentiful. And not a bad seat in the room. You don't have to dodge pillars and obstructions to your view. There is also usually light entertainment in the atrium area on the first floor. We found that a great place to hang out and watch the ocean or port activities. We enjoyed hanging out in the evenings in the Explorer's Lounge. When we were lucky enough to get seats in front of the water vapor fireplace we were delighted! The service on the ship is exceptional. These folks are definitely hard workers and eager to make your cruise enjoyable. Ports and Shore Excursions: Livorno/Florence - as mentioned, we had been to Florence on our pre-cruise extension. We took the optional excursion to the Leonardo da Vinci museum and to Lucca. This was the only disappointing experience of the cruise. The first stop in Vinci was at the childhood home of Leonardo and is nothing exceptional. The museum portion of that is just a holographic video. The second museum experience is a few miles away and is a museum of Leonardo's mechanical inventions. It is interesting, but rushed. Unfortunately, it was raining in Lucca so it put a damper on the enjoyment. That was not the tour guide's fault. Our second day in Livorno we took the included tour to Pisa. It was fantastic. The Monaco day was great. We took the included tour in the morning and Nice on your Own in the afternoon. The included tour covered a walk up the seaside with highlights of the history of the royal family and the city. It does not go to the casino Monte Carlo, but they do allow you to break off from the tour and head there on your own. We were in a bit of a hurry because we needed to get to our second tour. The trip to Nice was worth every penny. On the Marseilles day we took the included tour and then spent time on the ship. It was a great time to take advantage of the spa/steam room/snow room. Very exhilarating. Our only hiccup to the cruise itinerary came on the Sete port day. The winds prevented us from safely making port. Our captain made it a very comfortable day by taking us out to less choppy waters and giving us an unplanned day at sea. The staff got creative with a few impromptu talks and lessons. We also found an unexpected treat in the Explorer's Dome (above the Explorer's bar.) If you enjoy planetarium experiences, look for the three different shows they present in the dome. They require reservations but are easy to get on your viking app. Barcelona is a beautiful city/port. We were lucky to port at the World Trade Center so our ship was easy to walk off/on and right into the city. On this day we took our favorite excursion - the Gaudi Architecture tour. If you want to see the INSIDE of the La Sagrada Familia, this is the tour to take. Of the 800 photos we took during our vacation, 200 of them were inside this cathedral. We then continued the tour at Park Guell, another fantastic Gaudi creation. Because of the timing of this tour, we couldn't take advantage of the included tour but feel our decision was absolutely the best. After our first night on the Jupiter, we knew that Viking was to be our future. We met with the onboard cruise consultant who was very knowledgable about all the options for future tours. The discounts and access to popular cruises early make it worth considering booking your next cruise onboard. We ended up selecting the Grand European tour for next May, 2020 to see how Viking River compares with Viking Ocean. Read Less
Sail Date March 2019
We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost ... Read More
We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost every respect from the cabin, the crew and the entertainment. Everything was top notch. This excellent cruise was called, Into the Midnight Sun on the Viking Sky. Because of this excellent experience we wanted to sail on another 2 week Viking cruise. We purchased what we though was another 2-week (14 night) Viking cruise from Athens to Barcelona and expected the same features and quality as we had on the previous Viking 14 day cruise. Unfortunately once we arrived on board the ship we learned that what we were sold was actually two back to back 7 day cruises. This was disappointing for two main reasons, first all the entertainment and most all of the lectures were repeated on the second 7 day cruise. Second and more importantly Viking did not provide their same level of excursions in Rome that they typically arrange for all other ports. Neither of the two offered excursions were acceptable to me and my wife as both excursions required us to spend 5 or more hours on our own in Rome. My wife and I do not feel comfortable spending this amount of time on our own in Rome. It is worth noting that the reason the Rome excursions were limited is that this was the embarkation and debarkation port and about 800 of the passengers were leaving the ship at this port. And about 800 new passengers were coming on board here as well. Of the approximately 900 passengers, approximately 100 of us were sold the 14-night cruise. All others were sold the 7 night cruise either from Athens to Rome or from Rome to Barcelona. In talking with many of the other 14 night passengers they too were equally disappointed that this was not a true 14 night cruise. The information in Viking's marketing material mentioned that this itinerary combined two cruises. I did not meet anyone that understood this meant that Viking planned to combined two 7 night back to back cruises for a select number of passengers. We all thought that everyone who boarded in Athens were going to be on a 14 night cruise. The food quality was good. Although the selection was somewhat limited. I would have preferred to have had a larger selection of vegetables, both cooked and raw for making salads. One night my wife ordered a NY strip steak medium at the World Cafe and after waiting 10 minutes the chef came out and spoke to my wife and another passenger about issues with getting their steaks. It took another 15 minutes for the chef to obtain the steak from the kitchen and then prepare it. I assume they ran out of steaks and no one replenished them in he World Cafe.. The entertainment on this cruise was amateurish. The vocalists were right out of college with very little experience. Individually they may be talented but together they did not harmonize at all. We were told that these 4 vocalists were new hires and had not worked together except for 11 days prior to performing their first show on the Viking Jupiter. In comparison to the quality of entertainment between what we had on the viking Sky and on the Viking Jupiter is significant. Jupiter were amateur's whereas Sky were professionals. The atmosphere around the entertainment on the Jupiter was similar to "elevator music". On the Sky the entertainment was much more upbeat, popular hits from the 60's and 70's. On the Sky the band and vocalists often time performed at the pool and there were easily 100 or more passengers up dancing and having a good time. On the Jupiter the band performed a couple times at the pool and there were maybe 20 or so passengers dancing and almost no one listening to and enjoying the music in the audience. We really enjoyed the educational lectures. Bother the resident historian and the astronomer were excellent speakers. This was the maiden voyage of the Jupiter and as such there were a number of mechanical issues. I am sure that within 6 weeks or so all the mechanical issues will have been worked out, unfortunately for us we were the guinea pigs or beta testers for the ship and crew. There were public toilets that would not stop flushing, spa pool water that was too hot one day and too cold another, the hot tub was routinely not as hot as the pool, the infinity pool was not in operation (no water), cabin hot water temperature was for several days way too hot. These issues were minor in comparison to the Rome excursion issue and the very poor quality entertainment. The shore excursions were sometimes too short and did not offer sufficient time to explore the area. For example we purchased the optional excursion to the Medieval Fortified Town of Carcassonne in France. The tour lasted about an hour at Carcassonne by a local guide. There is a castle museum within the walls of this town that required at least 90 minutes to tour. Unfortunately the tour did not provide adequate time to see everything within the castle museum. Additionally, admission to the castle museum was extra and not included in the Viking arrange excursion and had to be purchased separately. The tour of Herculeum out of the Naples port was excellent. The right amount of time and detail in the tour. Highly recommend this optional tour. Unfortunately there were high winds expected in Civitavecchia (Rome) so our stay at the Naples port did not provide sufficient time ofr us to see Naples. The ship had to leave the Naples port early (about 4 hours) in order to insure that the ship could get into Civitavecchia (Rome) so that 800 passengers could make their flights in Rome the following day. The best part of this cruise was the Viking crew. Everyone form the cabin steward to the restaurant waiters and staff were excellent. Almost all staff on this ship were excellent. Knowing what we know now we would not have purchased this 14-day cruise and do not recommend this cruise and itinerary to others. Based on our experiences with Viking on this cruise we most likely will not be traveling with Viking again. Read Less
Sail Date February 2019
We chose this cruise as our first adventure on Viking. We have been on 13 other previous cruises with other lines and wanted to see how Viking compared. We were blown away at how much we enjoyed literally everything about it. The ... Read More
We chose this cruise as our first adventure on Viking. We have been on 13 other previous cruises with other lines and wanted to see how Viking compared. We were blown away at how much we enjoyed literally everything about it. The device was top-notch. The food was fantastic. Not having to wait in line and deal with hundreds of people at every turn was fabulous. No lines getting on the ship or off at port. The tours - both included and paid - were great. It was absolutely the best cruise we’ve ever been on! The staff was there to help at every turn, although we had zero issues. We waited for about 2.5 seconds to check in before boarding the ship, and I was literally the first person to disembark as we had an early flight back to the States. I cannot day enough good things about this ship. Truly. To the previous poster who complained about there being “nothing to do” - for the other 929 of us aboard this ship, we got exactly what we wanted - relaxation without kids running amuck, shows to keep us up at all hours of the night, and pool and relaxing chairs every single time we ent on deck to find one. We are 47 and 54, empty nesters who have earned our peace and quiet! We were busy with ports and tours, and we were able to actually relax the remainder of our time on the ship. Loved it. Oh, and our bill at the end of the cruise? $2.50 for one item we bought on board. That was it! Read Less
Sail Date February 2019
We went with two other couples and had a wonderful experience. The ship was beautiful and all staff were well prepared to meet our every need. Our excursions were led by well informed guides who could answer every question. We went on all ... Read More
We went with two other couples and had a wonderful experience. The ship was beautiful and all staff were well prepared to meet our every need. Our excursions were led by well informed guides who could answer every question. We went on all included tours and some optional ones. You just couldn't get enough of the beautiful views. Bottled water was given each time you left ship and the welcomed hot towel on return was a nice touch. Food was exceptional and staff in all dining areas made sure you had everything needed. We ate at both of the optional restuarants and preferred Manfredi's. It was also a nice extra to have hand sanitizing stations as you entered eating areas and other locations throughout the ship. We got lucky and had beautiful weather in the 70's and sunny everyday. We only went to two shows and the entertainment was average for cruises. We just can't say enough about our first Viking experience. We will definitely book more Viking cruises. Read Less
Sail Date February 2019
We chose this trip because of past experience with Viking River Cruises, the Itinerary and the duration. We had never been on an ocean voyage and thought this would be a good way to take a step in that direction. We opted for an Explorer ... Read More
We chose this trip because of past experience with Viking River Cruises, the Itinerary and the duration. We had never been on an ocean voyage and thought this would be a good way to take a step in that direction. We opted for an Explorer Suite (ES1) are were thoroughly pleased. The room was over the top. Very spacious, excellent amenities, views were fantastic and room service for breakfast every day was timely, hot and tasty. With the ES1 class suite, we had 3 nights in each of the specialty restaurants and early selection to shore excursions. Menus were sufficiently different each night so that dinners were all unique. We were traveling with a group of 8 but the others only had 1 night in each specialty restaurant. For each of the combined groups' night in a restaurant, they placed us in the private dining rooms which was a very nice touch. Onboard activities were fun as we mainly took advantage of the night life. Basically three groups of musicians, a solo artist, a string group and a rock band (from Ukraine). All were fun the listen to and watch. The fitness facility has all enough cardio equipment to get in a workout, stretch and/or lift prior to the activities of the day. As this was our first ocean voyage, we did not do a good job selecting shore excursions but that was on us and not Viking. Already looking and planning shore excursions on next Viking Ocean cruise. Overall, very pleased with trip. It is expensive staying in an ES1 suite but highly recommend spending the extra money especially when the cruise is 10 days or longer. The extra space was appreciated. Read Less
Sail Date February 2019
chose this because of itinerary and length. we had done a river cruise and were not happy with the small size of the ship and the limited food choices. jupiter was the perfect size with more dining venues and wonderful selections. the ... Read More
chose this because of itinerary and length. we had done a river cruise and were not happy with the small size of the ship and the limited food choices. jupiter was the perfect size with more dining venues and wonderful selections. the buffet was great for breakfast, lunch and the occasional dinner. one of the ports was poor (sete) but others were new for us and we enjoyed the included excursions. service was great, air worked out well, food was wonderful, low key dress was certainly a plus. love having a self serve laundry on board! and love having "free" internet. overall, great time. we are booked on another viking ocean next april. wish it was not as expensive as it is, but what the heck....no kids, small ship....can't ask for more. viking does a very nice job with shuttling to and from airports and making quick changes to port excursions. Marseille was "on strike" and we could not dock for a few hours...no problem. excursions were adjusted...seamlessly. Read Less
Sail Date February 2019
We celebrated a recent retirement with a "sampler cruise" of ports on the Western Mediterranean. Spent two amazing days in Rome before boarding, staying at the beautiful Marriott Flora hotel. We then were escorted to the ship on ... Read More
We celebrated a recent retirement with a "sampler cruise" of ports on the Western Mediterranean. Spent two amazing days in Rome before boarding, staying at the beautiful Marriott Flora hotel. We then were escorted to the ship on a comfortable coach, and welcomed graciously by the ship staff. Once we embarked, we enjoyed stops and excursions in Italy, Monaco, France and Spain. All accommodations on this Viking Ocean Cruise were first class, all our guides knowledgeable and inspiring, all the excursions were a window into the people and culture of the regions. The Viking staff go above and beyond in ensuring a memorable trip, and the food, entertainment and activities on the ship delightful. Also plenty of helpful information via the Room TV and daily updates delivered to our room. We were so pleased with our trip that we have booked another cruise (Viking River) next Fall. A class act from start to quit! Read Less
Sail Date February 2019
We booked this cruise because of ratings. We did fibd out the ratings are only taken from Con de Naste magazine or whatever. The excursions were too short and a debacle. This ship had 0 and I mean 0 entertainment. I am 66 and was ... Read More
We booked this cruise because of ratings. We did fibd out the ratings are only taken from Con de Naste magazine or whatever. The excursions were too short and a debacle. This ship had 0 and I mean 0 entertainment. I am 66 and was youngest passenger! The wine ans spirit package was a disaster! Wines NO ONE EVER HEARD OF , and were vintages no one WANTED! I love a great wine list and this was the worst ever on 12 cruises! The overnite in Barcelona is not actually an overnite. You are up at 3am to get on a bus to airport so you can wait 3 hrs to board your plane! The ship itself has very sterile Ikea type furniture with no charachter. A bland version of futuristic. I am calling this my biggest waste og 8 plus thousand dollarrs I have ever spent on a vacation! Followed by 6700 wasted going to St. Lucia at sandals. When you come back from a vacation you usually reminisce about your time. When we got home we were just angry and wanted sombodys ass for making it a waste of money and time.! Customer service at viking is a total joke! All the offer you is more trips at half off! Let me be clear, if offered a free trip on ocean cruise on Viking ,I would not go! I mean it and am not kidding! Also, I forgot, no tv, always searching or out. Only one person can have internet per cabin! Im not kidding! So blatantly stupid! Read Less
Sail Date February 2019
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