We wanted to try Viking as we like smaller ships and nice service. Sadly, Viking does not live up to a luxury or premium standard. Passenger to crew ratio is around 2 to 1. Staff in restaurants and bars are over-worked at times if it is busy and service becomes very slow and poor. If not busy, staff are great.
Communications on the ship are lacking. The cruise director, Chris, is a great singer ...
Thank you for sharing your experience, rdt4780. While adverse weather is beyond our control, your disappointment in the impact to your itinerary is understandable; your feedback about the...
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were ...
We're in receipt of your disappointment, pastaman1, and regret that your journey to Cuba did not meet expectation. While we understand you've been in recent contact with a member of our...
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over the ship.. i was told to call room service...
got up late one morning at went upstairs for breakfast... it was closed... nothing avail until 11:30....
crew ...
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think ...
Thank you for taking the time to review your cruise, Mr. Troiani, and for recognizing your attentive room steward and helpful tour guide in Havana. While we appreciate your understanding with...
Ship is beautiful and staff is great but not stopping in Havana ruined the trip. Cost an extra $1600 to take a 4 hour bumpy bus ride each way for an overnight in Havana. The other excursions were also expensive for what they were. Crew recommended not taking the included excursions if you wanted to see anything. Entertainment was nice especially the local acts brought on board. I would not have ...
Two weeks ago, I returned from a four-month Around the World Cruise on the Viking Sun. The ship is beautiful. However, there were many things wrong with this cruise which is why I can give it only two stars. Five ports were missed because of "bad weather". Passengers were given NO compensation for ports missed except for one port when the ship had engine problems. The ship is two-years old and ...
Thank you for taking the time to share your detailed review, GardeningTraveler. We are honored that you chose to join us on a journey around the world, and appreciate your recognition of the...
It is difficult to convey how awfully tedious a cruise on the Viking Sky really is. And it is difficult to explain how cheated we feel by the whole experience. This cruise does not come cheap and, frankly, we expected more.
If you like jigsaws, Scrabble and chess, this dullest of dull ships might be for you. If you think trivia quizzes, lectures on watches, talks on the Bayeux Tapestry (no ...
Dear X10SJR,
Though we regret to learn of your overall disappointment in your recent Caribbean Viking cruise, we do appreciate your honest feedback as your insights enable us to make the...
This was a holiday cruise. Main objective was to visit Panama Canal.
This was my 3rd Ocean. Cruise. The included excursions were below average. In Panama City our guide stopped in a beautiful square, showed us the outside market and the beautiful items for sale but we did not stop to show even for five minutes. We were able to stop on the way to the bus-vendors had their items on the ground and ...
Dear Lmeshier,
Thank you for reviewing your trip to the Panama Canal & Central America. We regret to hear that you were disappointed with the shore excursions, food and service.
Rest...
We consider ourselves experienced cruisers, having sailed with Windstar and Crystal about twenty times over the past few years. We were hoping to find a new experience, and wanted a short December cruise which we could take with our adult children. We found a one week Viking Ocean Caribbean cruise for the week before Christmas which seemed to be ideal. We read many positive reviews about Viking. ...
Dear Lobes1,
We are disappointed to hear that your cruise fell below expectations, but appreciate that you have brought these details to light. Your feedback as a valued guest and...
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to Cuba. This cruise line is totally unprepared for ocean cruising and kept changing the itinerary and rules.
The food and service were great. There is ...