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5 Helpful Votes
Sail Date: January 2019
We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean ... Read More
We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean cruise ship. Certainly nothing special. The service in the restaurants and buffet was very spotty -- sometimes good but sometimes very lax. The staff seemed inexperienced and not able to attend to the guests properly. The entertainment was below par -- second or third rate. We docked in Cienfuegos, Cuba and had to take tenders for all tours and then had to take very long bus rides to get anywhere. My husband took the Caribbean Cold War History tour (Bay of Pigs) and was very disappointed with the museum (they closed the bathrooms when they saw the bus pulling up and told everyone they would have to use the restroom on the bus). And he said the restaurant was terrible. The tour to the Botanical Garden and Laguna Guanaroca included, again, a long bus ride. The Laguna Guanaroca was a waste of time -- really nothing to see. The Botanical Garden was my favorite and if the Laguna Guanaroca visit was eliminated, it would allow more time there. Our guide at the Botanical Garden was informative and did a wonderful job. The Day in Havana was interesting -- seeing the old cars and our lunch was nice. The ship was able to dock in Santiago de Cuba -- so no tenders. The The included Panoramic Santiago de Cuba tour was okay but walking through the business/store area was crowded and unnecessary. All the tours were expensive and not worth the money. Cuba is really not yet ready for tourists. Wonderful having wi-fi and free internet and it worked well. The TV was a little iffy but better than other cruises we have taken. We took the cruise because it was round trip Miami and just visited Cuba. We thought it would be interesting to finally be able to visit Cuba -- but there really wasn't a whole lot to see. Perhaps if we didn't have to take such long bus rides we would have seen more. Cuba is a very poor island. Our tour guides on the buses were informed and did a good job. Personally, I would not recommend this cruise. Read Less
11 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had heard such wonderful things about Viking River cruises. The timeframe and itinerary fit our needs. Our expectations were of luxury and perfection. Pros: The ship was beautiful and well ... Read More
We chose this cruise because we had heard such wonderful things about Viking River cruises. The timeframe and itinerary fit our needs. Our expectations were of luxury and perfection. Pros: The ship was beautiful and well maintained. The staff was so friendly. We were in Explorer Suite 3095. We have been on other high end cruises, also in suites. The suite was the largest one we had been in: an actual living room, a dining table that sat 4, a bedroom (with a door), and a double sink bathroom with plenty of storage . Our cabin stewarts, Erik and Puput were so friendly and most helpful. The toiletries (constantly replenished) were wonderful. And the wrap around deck was fantastic. The enrichment programs were very interesting. Great speakers, interesting and varied topics. Cons: The food was hit or miss. When it was good it was delicious. When it was bad it was awful (Example: Twice at the World Cafe the roast beef, being carved at the station, was so tough and inedible. Heard from other people that they also had this problem.). It is a matter of opinion whether the menu was varied enough. The ridiculous: At the World Cafe (buffet) at breakfast there was sugar free syrup. However,at the main dining room (The Restaurant) we needed to ask for it. Every waiter who got it for us made sure that we knew that they had to go from the Restaurant (2nd floor) to the 7th floor (World Cafe). One time I was finished my pancakes before the syrup came. Twice..count ‘em..twice they printed the wrong time to meet for our tours. We were tendering in so it wasn’t as easy as going down the gangplank on to shore. We miraculously were early enough to make all the tenders but those two times it was by dumb luck. An example: the first time that was wrong is when they told us to be at the meeting place at 8:15. We were called for our tender at 8:01. One person on our tour actually believed the 8:15 time. We had to wait until 9:00 for our tour bus to begin driving! That was when the next tender arrived. Everyday at the same time (6-6:45) there was a program of live music with a viewing of Munch paintings. We never heard or saw it because we always ate at 6 when the restaurants opened, Unchangeable due to medical issues. The tour talks downplayed (at least one of the two) the included tours. The tour director actually downplayed two paid tours. We definitely disagreed with him on one but didn’t on the other. He said that unfortunately the description of the botanical garden that we were given in our initial information, at the time we booked it and paid for it, was too nice and it wasn’t that interesting. It wasn’t. On other lines we recieved more perks as suite passengers. Read Less
4 Helpful Votes
Sail Date: January 2019
We did cultural Cuba cruise from Miami.It was our first Viking ocean cruise,but we have been on river cruises and ocean cruises with other companies.The ship is nice,nice layout,great food and good service except the main restaurant,where ... Read More
We did cultural Cuba cruise from Miami.It was our first Viking ocean cruise,but we have been on river cruises and ocean cruises with other companies.The ship is nice,nice layout,great food and good service except the main restaurant,where it took2 hours to have dinner for 2 people every time.The Manfredi restaurant is excellent,great food and service.But The cruise was very boring,because there was nothing to do in the evening.The had singers3nights and a local band.Each performance took45 min,so after that there was nothing to do in the evening.There is so much music you can listen to.There was no topical cruise games and except lectures during the day,you had nothing to do.We missed last port,because it was too windy and spent extra day at see,which was extremely boring!We didn’t docked in Havana and it was3.5 hours each way to go there on the tour.We did 1 day trip for 290$ per person,some people went on overnight trip for 790$ per person.We spent more time on the bus than in Havana.The botanical garden tour we took in Cienfuegos was complete waste of time and money,there is nothing to see there.I will definitely go on another Viking river cruise,but never on the ocean cruise,because it’s luck of entertainment and it’s boring. Read Less
4 Helpful Votes
Sail Date: January 2019
We chose this cruise due to the high Viking reviews. The Star ship was a great ship, but the ports in Cienfuegos and Santiago De Cuba are horrible. We took a private tour to Havana, and Havana is a great city, but it was a 3 hour plus ... Read More
We chose this cruise due to the high Viking reviews. The Star ship was a great ship, but the ports in Cienfuegos and Santiago De Cuba are horrible. We took a private tour to Havana, and Havana is a great city, but it was a 3 hour plus drive. We would recommend you finding a cruise ship that ported in Havana before choosing the Cultural Cuba Itinerary. What we loved about the ship were: 1) The well appointed junior suite staterooms with large bathrooms 2) The room attendant Janice was fantastic 3) The bartenders Eddie and I Made 4) The Chef's Table restaurant 5) The drink package for mixed drinks 6) The large spa 7) The free laundry and dry cleaning with the junior suite 8) The piano player and guitarists The improvements that need to be made: 1) A better itinerary for ports 2) The free excursions were very lame. I wonder if anyone on the Viking staff actually took the excursions 3) The TV signal kept freezing up 4) The wine list had wines that were 2 years younger than the list 5) Need a larger pool area as seating was very limited 6) Some of the staff had an attitude of indifferance 7) Better communication 8) Softer beds, but they will give you toppers upon request 9) Better entertainment as the Viking band singers were not very good 10) Room service was late many times and the food was always cold Read Less
6 Helpful Votes
Sail Date: January 2019
We are currently on the cultural Cuba cruise, and I would not advise anyone to take any cruise to Cuba unless you can be in Havana for 3 days. The Cienfuegos and Santiago ports are very lame. Havana was fantastic but the drive is over 6 ... Read More
We are currently on the cultural Cuba cruise, and I would not advise anyone to take any cruise to Cuba unless you can be in Havana for 3 days. The Cienfuegos and Santiago ports are very lame. Havana was fantastic but the drive is over 6 hours on very poor roads. We will try to plan another trip to Havana only in the future. The ship is beautiful, but seems to shake more in the ocean than other cruise ships we have been on. We had a junior suite that was very roomy with great bathrooms. The beds are very hard, but they gave us a topper to make it more comfortable. The internet was very slow and movies kept freezing up at night when more users were on. The premium wine selection was not good but the drink package was worth it for great mixed drinks. A big miss was not showing the college football National Championship game and it could not be watched anywhere on the ship. The food in the 2 specialty restaurants was excellent and the pool side grill had a great hamburger and tuna burger. The other restaurants were just ok. Room service seemed to run behind schedule most days for breakfast, so order at least 30 minutes early. The fitness center is small and we would have liked to see more weight machines but it seemed to work for us. On the plus side, Janice our cabin steward was excellent and we had fantastic bartenders in I Made and Eddie. The spa staff that did the pedicures were fantastic. Read Less
6 Helpful Votes
Sail Date: December 2018
We have cruised previously with both Seabourn and Silversea, as well as Viking River and we chose this cruise because we had read superb reviews and we were curious about Viking Ocean. The Viking Sun is a beautiful ship with absolutely ... Read More
We have cruised previously with both Seabourn and Silversea, as well as Viking River and we chose this cruise because we had read superb reviews and we were curious about Viking Ocean. The Viking Sun is a beautiful ship with absolutely stunning common areas. Housekeeping and cabin service is superb. Everything is clean and shiny and new. The problem is that service elsewhere on the ship is inconsistent. In the specialty restaurant, Manfredis, service was flawless. But elsewhere, it certainly was not. Buffets are often the only option and lines are long and slow. The buffets are set up so that there is a very small serving area resulting in a single line for all. If the main restaurant is closed (or full, as it was for us on a few occasions), the lines get very long. Pool service was downright poor. It seems there are not enough staff members to provide nearly the same level of service you get on Seabourn or Silversea. While the entertainment systems in the cabins ofter lots of choices, the other amenities in the higher end cabins are disappointing in comparison to similar cabins on Seabourn and Silversea. The mini bar Viking advertises in many of their pricier cabins consists of a few airline bottles of cheap liquor, a few beers and sodas, and not much else. There are only a total of two glasses of any kind available in the cabin. There are things that Viking does very well, but overall, if you have sailed on Seabourn or Silversea, Viking really doesn’t compare. Read Less
1 Helpful Vote
Sail Date: December 2018
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also ... Read More
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also surprisingly good. What it was lacking was: 1)variety at the locations/islands, like an included day at the beach would have been nice, the 3 included tours were all of ruins, and maybe a little more time in Cozumel, we were hardly there, 2) a little better with the communication and care of us when we are off the boat, when we were on Viking River it was amazing how well they took care of us, but on this trip, the first tour was during lunch and it wasn't made clear that no lunch was being provided and there was no real place to grab lunch, which was a real issue since my mother and I are diabetic, luckily I had enough snacks to keep us from having a sugar crash, but it was really close, 3) on the Viking river cruises the do a few meals to celebrate the locations we were visiting, but there wasn't anything like that on this cruise, 4) the shops on the boat, I would think you would have at least one shop with things that match with where the cruise is going, like items for a Caribbean cruise. I will have to say you can't beat the rooms, the balconies, and the customer service on a Viking boat, but the rest of the trip was a bit of a bust. Read Less
6 Helpful Votes
Sail Date: December 2018
The GOOD: Kudos to Ahmed, Restauant Supervisor, who personally extended himself to be sure my dietary restrictions were met . The spa, gym, Meet & Mingle, cooking class, all outstanding! The cabin, crew, Wi-Fi and amenities on the ship ... Read More
The GOOD: Kudos to Ahmed, Restauant Supervisor, who personally extended himself to be sure my dietary restrictions were met . The spa, gym, Meet & Mingle, cooking class, all outstanding! The cabin, crew, Wi-Fi and amenities on the ship were great. The BAD: Only a few hours in most ports so not enough time to really see or do on Turquoise Caribbean. The Ugly: The excursion.vendors frantic to get you back to the ship on time so we felt herded, elementary school field trip, not a travel experience. Key West was a joke, suggest you just walk off the ship and grab a taxi. The snorkeling in Belize was disappointing; Coral was bleached, very few fish, and then forced to go to the port in wet bathing suit instead of directly back to the ship, very wired. Celestun only spent 9 minutes seeing the flamingos; nice lunch at a pretty beach, the stop at the park should be omitted. Many people embarked in Key West and Belize because their travel connections did not work. Be sure you arrive a day or two before the ship departs to be safe. Read Less
9 Helpful Votes
Sail Date: November 2018
I’m currently on a 21 day Cuba, Panama and the Pacific Cruise on the Viking Star. This is our 5th cruise, we have been on Celebrity Infinity and Reflection, Crystal Symphony and a Uniworld river cruise. The Viking Star is nice but lacks ... Read More
I’m currently on a 21 day Cuba, Panama and the Pacific Cruise on the Viking Star. This is our 5th cruise, we have been on Celebrity Infinity and Reflection, Crystal Symphony and a Uniworld river cruise. The Viking Star is nice but lacks some of the luxury touches found on other ships in this rather expensive price range. Perhaps I prefer a different design aesthetic. We are in a Penthouse Veranda, which we paid to upgrade to in order to have enough storage space. Thanks to previous CC reviewers I was warned of the limited drawer space in the regular veranda cabins. We opted not to purchase the Silver Spirits package and feel that it was a smart financial move. Most of the included wines have been fine, on days when we don’t care for the offerings we purchase a bottle and have come out ahead. The wine list to purchase from is fairly limited, so if you are very particular I suggest bringing your own wines. Cocktail prices are very fair at $5-8. Finally, by not having the package I don’t feel motivated to drink my moneys worth! Dining on the ship has been mixed, I’ve been surprised that some of my best meals have been in the World Cafe. The menus have been very good with a nice variety to choose from. I can control my portions and not waste food. The Restaurant has had some serious fails with slow delivery, mixed up orders, cold soups, sauces and gravies. We’ve dined in Manfredi’s twice and the food is good, but portions are huge. I learned to ask for half portions. Feeling a bit under the weather today, I ordered room service. I was hoping for a nice hot cup of soup, unfortunately it was barely lukewarm. On a positive note, the waitstaff are the friendliest and most professional I’ve ever encountered on a cruise. We have not dined at Chefs Table yet so I cannot comment on that. Regarding the excursions, We have only done the included excursions so far and most have been disappointing, somewhat unorganized, very limited as to what you see and two ran quite late. I would suggest if time permits that you plan your own excursions. Many offered by Viking were overpriced compared to arranging our own. I understand the risks involved in doing so. Finally, big kudos to our stateroom attendants Sam and Borche. They are the sweetest gentlemen and have kept everything in immaculate condition. We are still undecided if we would cruise with Viking again. Read Less
Sail Date: November 2018
We enjoyed a previous Viking Ocean cruise and wanted to see Cuba. The major drawback was that the ship did not dock in Havana. There was a 12 hour, rather expensive, excursion into Havana. We enjoyed that excursion but thought that it ... Read More
We enjoyed a previous Viking Ocean cruise and wanted to see Cuba. The major drawback was that the ship did not dock in Havana. There was a 12 hour, rather expensive, excursion into Havana. We enjoyed that excursion but thought that it should have been an 'included' excursion since most people visiting Cuba want to see Havana. Both ports required 'tendering' so this cruise isn't for the 'disabled'. We usually cruise with Crystal cruises so our evaluations may be biased. Viking Ocean uses the river boat model....basic entertainment, etc., assuming that you will be in port most days anyhow. Our cabin was noisier than on our previous cruise (newer ship), but I understand that that will be corrected when the SKY is refitted in 2020. The dining is very good in all of the restaurants and reservations were not difficult to obtain. The wine selection is limited...a white and a red each day. On our previous cruise with Viking, they would serve one of the wines from another day if you found one that you particularly liked. The staff on this cruise weren't willing to do that. Read Less
1 Helpful Vote
Sail Date: February 2018
Many of my objections are more than likely unique to this cruise. For 7 sea days straight the seas were choppy (we had to skip Iles du Salut because it was too choppy for the tenders) and we rocked and rolled. I have been on smaller ... Read More
Many of my objections are more than likely unique to this cruise. For 7 sea days straight the seas were choppy (we had to skip Iles du Salut because it was too choppy for the tenders) and we rocked and rolled. I have been on smaller ships with choppy conditions and they just must have had better stabilizers as it wasn't nearly the problem. As to dining it was most tasty only problem was I was allergic to some additive they used every meal except breakfast. I sneezed and sneezed. Asked the Maitre De if they used MSG and he said no. I told him I was allergic to something in his kitchen and he just shrugged it off and did not even make an effort to find out what it might be. Thought that was a bad show. The days on board were very long with very limited activities. The lectures were good but limited and often at meal times. The only "activity" to speak of was trivia and we did enjoy that (also at meal time). As to the tours - we only took one 'optional' (Grand Etang, Cocoa Experience and Rum Sampling) and it definitely did not go as written up. It skipped the Handicraft Shopping and we did not get a tour of the Rum Factory and Museum. And we paid for it. The included tours were weak except for the ones in Santarem and Parintins, Brazil which were exceptional. Part of the problem was the options on the Islands were pretty limited. We did not take the tours in Manaus. Read Less
1 Helpful Vote
Sail Date: February 2018
We were passengers on the Viking Sky last week. We were trying this for a first time. We normally cruise with Holland America. While the cruise was "okay", we'll be staying with Holland America. The ship is very new so ... Read More
We were passengers on the Viking Sky last week. We were trying this for a first time. We normally cruise with Holland America. While the cruise was "okay", we'll be staying with Holland America. The ship is very new so everything was fresh and bright. We like to watch movies in theater on sea days - there were no movies on sea days. There was a movie at night on the large screen by the pool - which was nice. There are not as many things to do on the ship or as many restaurant choices as other ships - they do, mainly, enrichment talks or discussions about various subjects. They do have musicians on board who perform throughout the day - superior quality. We found service in the restaurants to be slow - getting water or our choice of drink could take a while. Wifi is free on the ship, so this is a huge plus compared to other cruise lines. Read Less
Sail Date: January 2018
Chose it for the Scandinavian influence, and the architecture. Were so happy with the architecture, the spa, the therapy pool, snow room, art. Were disappointed in the embarkation, mainly the lack of information about what was going to ... Read More
Chose it for the Scandinavian influence, and the architecture. Were so happy with the architecture, the spa, the therapy pool, snow room, art. Were disappointed in the embarkation, mainly the lack of information about what was going to happen. The meals/food were wonderful. The service was outstanding. However, there was no explanation for to telling us the next steps for embarkation ahead of time; and being sent to a second waiting area. There were pastries served, but were exhausted an. overly ready for lunch. Our cabin gentleman was outstanding. The lecture persons, especially the one who gave stories about White House history, were excellent. The social director made many, many comments about dole who were aging, and expressed surprise that we were present and not napping. That is, in simple terms, inaccurate and very rude. He should be coached to drop that and focus on the strengths that we have. Read Less
Sail Date: December 2017
I thought the itinerary was interesting however we missed 2 stops, with no good explanation. The original brochure said the first stop would be Key West and when we did not stop the staff's answer was that was not part of the ... Read More
I thought the itinerary was interesting however we missed 2 stops, with no good explanation. The original brochure said the first stop would be Key West and when we did not stop the staff's answer was that was not part of the itinerary , even after we showed them Viking Brochures that call it out as the first stop.Very poor answer. The second stop we missed they said they did not have a dock available, What? they did not book ahead? This caused the trip to have too many days at sea. Very disappointed. The "customer service" staff was really not friendly and the answer to everything was "thats our policy". Even after I insisted on talking to a manager of client services and she promised after the cruise was over I would get a phone call to handle a credit (for hundreds of $) I have never heard one word from Viking. Many people on board said the very same thing about the customer service staff. Very cold people and they seemed annoyed when you needed something. I don't know if it is the "ocean" devision but this staff could take some lessons from the "river" devision which was wonderful, friendly and could not do enough for you. They should take housekeeping staff and put them in customer service and make the customer service people clean the bathrooms! I really looked forward to this trip and overall it did not make me want to book another Ocean Cruise with Viking. I am not someone who is hard to please and my rave reviews of the river cruise we took with Viking has caused many of my friends to book with them, I can't say that about the Ocean Cruise. The staff makes all the difference and this staff left so much to be desired. As a sales manager myself I found myself wanting to say after every conversation with client services "This is how you really wanted to say what you just said to me" . The ship is beautiful, the food was really good to end on a positive note. Read Less
Sail Date: December 2017
Very new ship, luxuriously appointed. Staff service is superb. Rear of ship with a pool that has a glass rear side view of water is great; they call it "infinity pool" but it's not what I think is an infinity pool. The main ... Read More
Very new ship, luxuriously appointed. Staff service is superb. Rear of ship with a pool that has a glass rear side view of water is great; they call it "infinity pool" but it's not what I think is an infinity pool. The main pool is very weird and small. Cabins are nice and modern. I think the atmosphere is what I would call an attempt to be very sophisticated and snobbish which is not my cup of tea; they have tea time every afternoon with everyone trying to push their small finger out. I like the Celebrity atmosphere better. Buffet is very small compared to Celebrity's. The included flight itinerary was awful. In addition on the day of our departure, we find out during checking in for the flights, that our entire departure itinerary was changed without any communications. We had to be at the airport over four hours earlier than was already communicated and was in our cruise booklet from Viking. We had several events planned that had to be canceled. The initial passport station at the cruise terminal was also pretty bad. Everyone had to stand in very hot sun outside the building. The table to check the passport was right at the entry door. Once we got in, it was clear how unnecessary this was since the area was huge and could easily hold hundreds of people in a line out of the sun. Read Less
1 Helpful Vote
Sail Date: December 2017
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the ... Read More
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the menu, it had been repeated once already. The activities were getting humdrum as well as the entertainment. At the beginning of the cruise, there was a great variety but near the end it was very drab and a lot of countrywestern music which I hate. I wanted to see more illusionists and modern music. Most of the ports were quite nice but it was very very very hot and humid. We had many people nearly pass out, including myself, from the heat. China and india were very polluted and filthy. There was garbage everywhere. Because of my asthma, it was difficult to breathe. Most of the ports we docked at were commercial ports unlike most of the other cruise line ports. That was very disappointing. Read Less
3 Helpful Votes
Sail Date: December 2017
We have done 4 world cruises previously and wanted to try their first World Cruise 141 days.The ship is lovely the food was like most ships we did not as a whole enjoy the specialty restaurants the food was not the higher quality we ... Read More
We have done 4 world cruises previously and wanted to try their first World Cruise 141 days.The ship is lovely the food was like most ships we did not as a whole enjoy the specialty restaurants the food was not the higher quality we expected. The portions were small and usually too salty or strange to our taste that even though they were offered to the world cruise set free we canceled our reservations after the 5th try! The Italian restaurant was good but did not offer spaghetti or angel hair pasta without previous arrangement. The room was lovely we had a Deluxe Veranda and the heated floors and large flat screen TV was the best we had seen, even in some of the ships highest end rooms! The service was excellent the restaurant staff and bar service was top notch. Because the ship was financed by the largest Chinese Bank the serving staff had to be a large portion of the staff was Chinese and they were well trained and excellent at their jobs! They went overboard with their on board cultural experiences! Entertainment was often local and the ship usually did only one show unfortunately there was no way to display the talent properly. Their theater seating could not seat everyone on board so many had to stand or dodge the person in front or get there early to get the front row. For some reason the ship refused to do 2 shows a night even though they know neither the pool area or theater could seat everyone on board. This was something we had never run into before so if you are going for entertainment you might pick another ship. All entertainment except for 1 night a week at the disco (the dance floor will only accommodate 6 or 8 couples) the bar was the only place they had real rock and role to dance to everything else was very cultural high brow. Guitar, Chamber Music,Opera ,Piano and Violinist were the order of the day every day!!!! If this is what you like this is your ship but if you were raised on Rock and Roll like most Americans seek another ship! A once in awhile comedian or magician was a treat. Believe me this can make a lonnnnnggg World cruise! If you like musical theater and dance this is not your ship. The ports of call were standard fare and as they were new at this some mistakes were made they did not have the money to pay for us to cruise Hulong Bay as we were promised we were not happy! One of the best things on board was the large outdoor seating for meals on the stern. When the weather was good they threw all the sliding doors back and it was wonderful. The Spa is spacious and the extras they offer are great fun. The Gym is well thought out and works very well. Only it does not open early so if you want to exercise early or late you will find that it is closed to the guests and opened for the crew only! Beware we were told Cruise insurance was included of 150% when my husband became ill but they paid us less than 100%. There was no asterisk or foot note to say up to etc. even on the contract but the insurance company refused to live up to the promises that Viking made to us in their brochures so you might want to get additional insurance. In essence she is a lovely ship but would be better on a shorter cruise. Also beware the promises that Viking makes they will not pay 150% they lied! When I booked the cruise they said they had Zumba on board and they did not! Read Less
1 Helpful Vote
Sail Date: December 2017
The Viking Sun is a beautifully designed ship. It is a combination of class and simplicity. Even with 900 plus passengers on board we found few occasions where crowding was a problem. The port selection was very good. Although we had ... Read More
The Viking Sun is a beautifully designed ship. It is a combination of class and simplicity. Even with 900 plus passengers on board we found few occasions where crowding was a problem. The port selection was very good. Although we had been around the world two years earlier, there were a lot of ports we had not visited. We loved seeing the pyramids, Shanghai, Sydney and Singapore just to mention a few of the ports. The staterooms are well designed however they are small as compared to other ships. If you need a wheelchair, walker or electric scooter, the veranda class staterooms are too small. In my case I had to lift the walker over the bed to get it out to the door. If that won't work out for you, you will have to go up a step or two for adequate room The stateroom storage is adequate for an around the world cruise. I may not bring as many clothes as Dee, however I make up for it in electronic devices. Viking understands that need by supplying a multiplicity of USB ports and 110 outlets throughout the cabin One of the untold benefits to the Viking ship is the heated bathroom floors. In colder weather it is a real boon, not to mention when you are just getting out of the shower The pool areas were great as were the hot tubs. The Infinity pool located aft is a blast. The main pool area is beautiful. There is plenty of space to lay around. One of the positive points of this area is In inclement weather the pool’s roof can be closed and that is a real blessing. The public areas are also beautifully designed. The atrium has great acoustics so you can hear the music even on the third deck of the atrium. This world cruise was unique for Viking. It was their inaugural world cruise as well as one of the first cruises for this ship. Given this, the cruise benefits were more than their usual. All world cruisers received the silver package. This added mixed and speciality drinks to their already standard wine and beer availability. Free laundry was also included for this cruise. I am told that both of these will not be available for free on subsequent world cruises. The staff was outstanding. Like all long cruises the service gets more personal the longer you are on board. In some cases it was like sailing with friends. There was some staff turnover during the cruise however aside from the new faces there was no change in the quality of service. There is little doubt that the better you know and respect the staff the more personal the service. Viking offers free WiFi on their cruises. For todays traveler this is a great benefit. I would love to tell you that it is as good or better than others, however it is not. At least three to four times a day wifi was just not available. As the trip neared its end the WiFi interruptions increased and the service became worse. Free WiFi is an included benefit but this WiFi benefit wasn’t worth even free. The same interrupted service was true with the television. On numerous occasions during the day the signal was just flat unavailable in the rooms. I include the ship board services in this category. Frankly it appears their whole IT system shuts down as everything including port talks, weather, education programs, and even the bow Camera was unavailable. They even went so far as to end 30% of the service 24 hours before the cruises final day. The food is excellent in all their venues. The World Cafe is the buffet venue. Each evening however they have destination type menus on the Aquavit Terrace related to your itinerary. The Restaurant is not only esthetically pleasant, but the food and wine are excellent as well and the staff was outstanding as well. The design of the Restaurant really may not lend itself to meeting friends or new people. The majority of tables were for two, and after a while shared tables were not offered. The specialty restaurants were excellent in variety, preparation, service and are at no additional cost. If you like Italian Manfredi’s is excellent. If you are more adventurous we would suggest the Chef’s Table. Room service was also very good. From the call to delivery it usually takes about 20 minutes to an half hour which is very reasonable. The one negative issue about their food and wine services was that they often ran out of items. It is certainly not a deal killer and may again be because of their unfamiliarity with this type of cruise and supply chain. The excursions were one of the few down sides of this cruise, in short they really need some work. They appeared to be very interesting on their face but on numerous occasions they didn’t live up to the hype. This may well be because they are new in this region of the world and they need to gain more experience. They do however offer one free excursion per port which is nice. Another thing Viking does well are the port talks. They not only introduce you to the next port, they also go over each excursion, what you will see, and the difficulty of the excursion. I would strongly encourage those with walking difficulties to listen to the port talks as what they classify as moderate may fall into the extreme category for you. The enrichment lecturers were excellent as well. There were a great variety of speakers available and their topics were timely and very interesting. Disembarkation however was very poorly handled. We were docked in the Thames River at Greenwich. For Viking it was a great PR move for getting off the ship it was a mess. Starting at about 2:00 AM they started ferrying passengers off the ship. At 8:15 AM it was our turn. Twenty minutes later they had the ferry filled and we started the 5 minute trip to the Greenwich stop. From there it was single file to the steep ramp. The steepness of the ramp caused problems for those with walking issues, in wheel chairs, or walkers with no one there to help. If it hadn’t been for a few kind locals it would have been a real trial for those in need. Once at the top of the ramp you walked into a park. 75% of the bags were sitting in the grass. Had it not been for the porters no one would have known where the bag sections were. The truth of the matter was if it hadn’t been for the porters it would have been a real mess. We have been on many cruises on a number of different cruises lines and in some cases Viking did not favorably compare to other cruise line we have traveled on. Over all Viking has the ability to give you a good ocean cruise experience but it has to do a lot of work to do before it meets it’s stated goals. Read Less
Sail Date: December 2017
We choose this particular cruise, since we had traveled on the Viking Sky in February when it made its maiden voyage on the Mediterranean cruise. I had always wanted to visit the Caribbean and since we had such a great experience with ... Read More
We choose this particular cruise, since we had traveled on the Viking Sky in February when it made its maiden voyage on the Mediterranean cruise. I had always wanted to visit the Caribbean and since we had such a great experience with Viking Cruise Lines we decided to take another cruise with them. I was surprised to see that Viking was sailing the Caribbean, since I thought Viking only cruised in Europe. The cruise itself was great. You cannot ask for as better cruise line. I have taken a Viking cruise twice and there are no children, casino's or someone constantly taking your picture and trying to sell you something. It is a peaceful, tranquil, relaxing type of cruise. Viking has the highest standards with the services they offer and the staff is as friendly and very helpful as needed. There are a variety of amenities which are offered at no additional cost. There is a shore excursion at each port included with the price of cruise. There are other excursions which are offered at a price, but we chose to choose the ones included with the cruise. When we took the Mediterranean cruise we enjoyed all of the shore excursions except for the one in Tansania. This time with the Caribbean cruise, we choose the excursions which were included with the cruise. That was a mistake. Those excursions were beneath the standard which Viking has set for itself. I know with this being a ship out of its normal realm, they were relying on the local tourist companies to advise them as to what would be the best, but we basically saw nothing but poverty, poverty, poverty. The tour guides talked about the beautiful places but we never saw anything but run down shacks, dirt roads, and not once did I see anything that would make me want to come back and visit those places again. When we were in Merida, Mexico, we had to drive an hour to get to Merida and then the locals wanted to overcharge us for everything. We got caught in afternoon traffic going back to the ship then the bus's cooling system went out and we had to stop and exchange buses along the way. The tour guide made mention about how you could buy a two story modern home on the water for forty five thousand. I told my husband, if this is all there is to Merida, why would I want to buy a home here,. I would have to stay in my home to enjoy anything nice. So in summary, pay a little extra and take an excursion that will give you memories which you would like to share. For us, there is nothing about the Caribbean which makes me want to visit it again. Been there, done that. Read Less
2 Helpful Votes
Sail Date: December 2017
We took this cruise due to the list itinerary. It included Key West, Belize, Cozumel, w days docked in Havana, and 2 sea days. It gave a test of destinations that we had never seen. We had been on the sister ship last year and loved the ... Read More
We took this cruise due to the list itinerary. It included Key West, Belize, Cozumel, w days docked in Havana, and 2 sea days. It gave a test of destinations that we had never seen. We had been on the sister ship last year and loved the cruise. 2 days before cancellation without penalty or a penalty of $100 a person, we were alerted to an extreme itinerary change. It eliminated Belize, Cozumel and instead of docking in Havana, we were anchored ( not docked) in Cienfugoes, about 150 miles or a 4 hour arduous bus trip one way to Havana. Viking tried to compensate by giving each guest who had signed up for the original itinerary, $250.00 ship board credit, included a night in a hotel and included the shore excursions. There was little to spend on the ship and all of the affordable items were gobbled up immediately. The ship was nice as was the food, service and entertainment. Had the original itinerary been in effect, this would have been an exceptional experience. Oceania had a cruise in the same time slot, but were already booked by the time we were alerted to the extreme itinerary change. Obviously the most disturbing part of this was that we did not get to dock in Havana. I had called Viking several times with questions and got a different spin on the whys of the change. The representatives were all courteous, but apparently not well informed. I checked into future Viking cruises to Cuba. Still no docking in Havana. A shame. This was our 4th Viking cruise. To cruise critic, I cannot think of anything further to add. Ship and service was good. Itinerary was disappointing. Entertainment was good. What more can I say? Read Less
2 Helpful Votes
Sail Date: December 2017
We really enjoyed the Cuban experience but were very disappointed by the cancellations/changes in itinerary. A cruise which included Cuba, Belize, Cozumel, Key west, Miami was reduced to Miami & Cuba. We were informed prior to ... Read More
We really enjoyed the Cuban experience but were very disappointed by the cancellations/changes in itinerary. A cruise which included Cuba, Belize, Cozumel, Key west, Miami was reduced to Miami & Cuba. We were informed prior to embarking that the ports of Belize & Cozumel were scraped & we were not pleased. Some of the day excursions were unavailable. Also, we were not permitted to dock inn Havana which caused us to have to take a bus from our port to Havana which was more than 3 hrs. away; not good! The specialty dining was disappointing as well. Due to weather we were unable to visit Key West which was an added disappointment. Cuba was great but our time there did not make up for the rest. We have been on a Viking River cruise & have one scheduled again but would be very wary of Viking Ocean in the future. Read Less
5 Helpful Votes
Sail Date: November 2017
While there was much they did right, and while the ship is gorgeous and well thought out, I can sum the experience up in one word—Boring. It was flat, monotonous, one dimensional. It was like they made a beautiful drawing but forgot ... Read More
While there was much they did right, and while the ship is gorgeous and well thought out, I can sum the experience up in one word—Boring. It was flat, monotonous, one dimensional. It was like they made a beautiful drawing but forgot the colors. The lectures were awful, the entertainment was blah and the side trips that were included were horrible. The clientele was so old it made Regent’s look young. They ran out of good wines on the package, mini bar vodka and never had the promised IPA beers. We spoke with at least 5 people who said they’d go on another river cruise, but never Ocean again. The food was also monotonous and never did they bring in any of the fresh local fruits or fish in ports of call. The staff was excellent but the captain was MIA. We had several rough sea days and he never gave warning or told how long it would go on, just said hold onto the hand rail. The cruise director was going through the motions as well. I could go on and on, but the biggest disappointment was there was zero build up to the Canal ( our purpose for going) and the commentary during the crossing was awful. We were very disappointed in the entire experience. The ship was pristinely clean and the chirping bird noises in the public bathrooms a creative touch. One design flaw is the main pool’s retractable roof. When it’s closed the space is unusable because it becomes a sauna. Also, upon departure, they never had a sail away party or anything. It was all just ho hum. Sad but maybe they will improve.. If they want to compete with the luxury cruise market, they have a lot of work to do. Read Less
Sail Date: November 2017
I liked the fact that only 930 passengers aboard. Leaving Miami was stunning with the evening lights. The shore excursions were sub parr for Viking except for Key West, Panama and Jamaica. Too much time spent cruising from one port to ... Read More
I liked the fact that only 930 passengers aboard. Leaving Miami was stunning with the evening lights. The shore excursions were sub parr for Viking except for Key West, Panama and Jamaica. Too much time spent cruising from one port to another and with rough seas it seemed enless sitting around. Unfortunately on the third day I got food poisoning at Manfredie' s and spent two days in my cabin. After that I could hardly eat anything as my stomach could not tolerate anything. The nurse who checked on me was excellent and felt I was in good hands. Entertainment was first class and all staff was very friendly. Clean cut energetic young people. Cabin staff were exceptional and always polite and wonderful smiles. Comparing river cruises to ocean cruise I would only go with river cruises again. Too much time at sea and short excursions except for the Panama. One thing I would mention that the air conditioning in the theatre was extremely cold and they even passed around blankets! Read Less
Sail Date: November 2017
The Viking Sky is a beautiful ship. The public spaces and room were all exceptional and immaculate. The dining venues were excellent and the food wonderful. The crew was amazing and their service was above and beyond. Five star all the ... Read More
The Viking Sky is a beautiful ship. The public spaces and room were all exceptional and immaculate. The dining venues were excellent and the food wonderful. The crew was amazing and their service was above and beyond. Five star all the way. One of the best things was having a laundry on each floor. Another, the specialty dining rooms. The smaller setting and excellent service were highlights of our cruise. Ports and Shore excursions were definitely sub par for Viking. We have been on Viking River Cruises and the shore excursions were all exceptional. The ports and excursions seemed to be nothing but typical tourist traps. Not a lot to see and boring. More than one of our excursions was not an included. Certainly not up to Viking standards. We have always given Viking an overall five star review. Because of the ports and shore excursions, this cruise was only average. Read Less
1 Helpful Vote
Sail Date: November 2017
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost ... Read More
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost eight hours there and back. And, Havana is what you most want to see in Cuba not Cienfuegos. I loved Havana - the Hemingway House, the historic squares and churches. Havana has it all including a vibrant nightlife. I can heartily recommend a trip to Cuba just not on Viking as long as they port in Cienfuegos. The ship was beyond expectation. Great food, plenty of spaces to be by yourself, no glitzy casino, the ice grotto was lots of fun, opulent furnishings, Viking has brought a new standard to ocean cruising. However, I would recommend any other line to Cuba if their ship docks in Havana. Read Less
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