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16 Helpful Votes
Sail Date: February 2019
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ... Read More
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were professional, help-full and friendly. Now the bad . I have always wanted to visit Cuba , its on my bucket list so we decided to try viking due to its itinerary and excursions. We signed up for the one on one salsa class , well it was 12 fellow cruisers to one spanish speaking instructor . It was described as an air-conditioned studio, well it was an outside patio of a bar . On the ride over all the guide talked about was about the rich people that used to live here and how the revolution has helped the people . I went for the culture not a political rally . Second we signed on for the catamaran tour. It was a double decker boat with plastic chairs . We were also signed up for the "kitchen table " this is where we were going to shop on the island with the chef prepare the meal and have dinner . It was cancelled , we found out later that it had been cancelled since they went to Cuba . The meals in the main dining room were disappointing , they seems to not have enough staff and for the few meals we ate there we were always asking for something . This is the first time we had to eat most dinners at the buffet . I know most people do but we r foodies and actually relayed our opinion to the head chef. But the kicker was the captain decided not to go to the second port due to bad weather . We went back to our room and got on the internet and found out that this was not true. The staff told us that the have not visited that port in the last 3 cruises . We were not the only disappointed travelers , that's all people talked about at happy hour and all the next sea day . When we got back home we had an email offering that viking would give a voucher for 500 dollars for a next cruise . I call viking customer service , discussed my concerns and the fact that I consider this to be false advertising . I was put on hold . they came back with 750 each , I refused and asked for ALL my money back. Again I was placed on hold and this time I was offered 250 dollar cash if I signed a non-disclosure form , I refused I stated that why would I go on another cruise when I was lied to so many times. I explained that we cruised a lot and if we were told the truth about Cuba we would have picked another itinerary . .Nothing, so I hung up . My job now is to spread the word about viking cruises and how they treat people . Gregg Read Less
13 Helpful Votes
Sail Date: February 2019
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future ... Read More
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think the 30% should be a cash refund not a ploy to get you to book another cruise. In addition there was a NORO outbreak , our shower door leaked and flooded the bathroom floor. Also the day trip to Havana involved 7 hours on a cramped Chinese made bus. The bus was clean but be prepared to have your knees butted against the front seat for that time. Tour guide Manny was very good though. Take something from the ship to eat for lunch because you may not want the mystery meat lunch at the state owned tourist restaurant in Havana. Went on two of the river cruises and had other problems . We are done with Viking. Read Less
10 Helpful Votes
Sail Date: February 2019
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over ... Read More
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over the ship.. i was told to call room service... got up late one morning at went upstairs for breakfast... it was closed... nothing avail until 11:30.... crew were nice but most were new..hadnt been on board long. didnt understand english well.. espcially at the pool grill... ordered a burger that was varied from the menu , they were confused... it was our first viking and will be our last... the river may be better but we usually do river with Uniworld and after this Viking experience i dont think i would try them again... excursions were HORRIBLE. car ride in havana was good thing but 7hr bus ride was the pits... bathrooms didnt work well... Read Less
2 Helpful Votes
Sail Date: January 2019
Two weeks ago, I returned from a four-month Around the World Cruise on the Viking Sun. The ship is beautiful. However, there were many things wrong with this cruise which is why I can give it only two stars. Five ports were missed ... Read More
Two weeks ago, I returned from a four-month Around the World Cruise on the Viking Sun. The ship is beautiful. However, there were many things wrong with this cruise which is why I can give it only two stars. Five ports were missed because of "bad weather". Passengers were given NO compensation for ports missed except for one port when the ship had engine problems. The ship is two-years old and understaffed in the dining room. The service is very slow and the food is often served cold. Perpetual chaos in the dining room. Even though I complained several times to restaurant managers, the service never got better. The temperature in the dining room is often overly warm and uncomfortable. Asian food is served more often than to my liking and some foods are repeated often. Outdoor grilling is often served on the pool deck but the lines can be 15 minutes long because the cooking is slow. The passengers on the world cruise had two photo ops provided by the Viking staff on the bow of the ship. We were told that we would each receive a copy of a photo. We never received a photo. I recently learned that not only will we not receive a photo but also that the photo is posted on Facebook, and unless we have a Facebook account, we cannot see the photo nor will we receive a copy. I do not have a Facebook account and do not intend to get one. The Guest Services, Housekeeping, and bar staffs are excellent. The Shore Excursons staff does a great job of trying to accommodate passengers for their choice of shore excursions. The General Manager, Sujith, is extremely nice and does everything he can to grant requests from passengers. To sum up, I think that missing five ports on a world cruise with no compensation is unacceptable. I doubt I'll travel with Viking again. I found too many annoyances to make me want to sail with them again. Read Less
5 Helpful Votes
Sail Date: January 2018
It is difficult to convey how awfully tedious a cruise on the Viking Sky really is. And it is difficult to explain how cheated we feel by the whole experience. This cruise does not come cheap and, frankly, we expected more. If you ... Read More
It is difficult to convey how awfully tedious a cruise on the Viking Sky really is. And it is difficult to explain how cheated we feel by the whole experience. This cruise does not come cheap and, frankly, we expected more. If you like jigsaws, Scrabble and chess, this dullest of dull ships might be for you. If you think trivia quizzes, lectures on watches, talks on the Bayeux Tapestry (no idea why they chose this subject for a Caribbean cruise) and a trio playing classical music constitute daytime entertainment, then this could also be your cruise. But if, like me, you think life does not end at 60, then do yourself a favour and spend your $9,000 on something else....indeed anything else. This will be a long review so, if you want to skip to the bits that interest you, I have grouped the review under headings. THE SHIP It is beautiful. Less than a year old and styled with a typically Nordic theme, if IKEA did posh.... you get the idea? Our Penthouse cabin had everything you might wish for: spacious, stylish, comfortable bed, beautiful bathroom and Nespresso-type coffee maker. All cabins have a veranda. The mini bar was re-stocked everyday but our guy always forgot the beer. The in-room entertainment system was excellent, with a wide range of films and pre-recorded programmes. There was also a variety of music on offer but it says something about this cruise line that the only music streaming available was Classic FM. The ship is on the small side but feels very spacious. However, on our cruise, its size may have had a detrimental effect on its stability on rough seas. In room 8001, a penthouse farthest forward, it was very unpleasant during strong headwinds and 5 metre waves.... reminded me of a ferry crossing in the Bay of Biscay! If you are prone to sea sickness you might want to choose a lower cabin mid-ships. POOLS There are two pools. One is a very small infinity pool with a tiny jacuzzi. There are around a dozen sunbeds which compete for space with tables and chairs close to the pool bar. The main pool is a good size but too deep at one end for most people to stand, so the shallow end gets crowded. A larger jacuzzi is adjacent. There are plenty of sunbeds but you may struggle to get one on warm ‘at sea´ days. They have no mattresses so are not very comfortable. The pool has retractable cover, great for rainy days but the Captain left it closed throughout our last day. This was only the second day of seven with half-decent weather... windy but sunny... so no opportunities to sunbathe and it was like sitting in a greenhouse because the aircon could not cope... unbearable! Talking about sunbathing, women may want to think twice about wearing a bikini... my wife got several dirty looks from some passengers. The very idea! DINING There are several options. "The Chef's Table" and "Manfredis" were excellent, and "The Restaurant" was also very good. The first two are by reservation only and I was very disappointed that we could not reserve any table online in advance, especially as we had booked a premium cabin. Fortunately, because we prefer to eat late, we managed to get some bookings on board. All three restaurants are waiter service with various levels of efficiency but the standard of the food was very good. "The Pool Bar", open for lunch, served excellent burgers but, if you don't like burgers, the menu is a tad limited. Long queues at this venue. "The World Cafe" was, in my opinion, an underwhelming experience. It seemed that most people took breakfast here ("The Restaurant" was another option) but I found the World Cafe's breakfast offering very poor. The kitchen were incapable of frying eggs properly.... never had a good one... and the buffet was limited in choice. My eggs in "The Restaurant" were no better. Overall, I thought the quality and variety of food in the "World Cafe" disappointing. "Mamsens" offers a breakfast (didn´t try it) and a selection of Nordic food and some cakes. A peculiar anomaly is that no restaurant serves food between 5pm and 6pm; not good if you have just returned from a shore excursion and are peckish. SPA The Spa facilities are very good, they even have a snow grotto for weird people. There are insufficient lockers for busy times, this resulted in an unpleasant experience for my wife. As there were no lockers available, the attendant suggested she should hang her robe on a nearby hook with the key card in it. Another passenger took the robe, leaving my wife in a wet bathing costume and no room key. The attendant did not offer to obtain a new key but advised her to traipse through the public areas in another robe to Guest Relations; so far so bad. At the desk, clearly embarrassed and dripping wet, my wife was told by the so-called Guest Relations agent that he would be happy to provide another key but it would take 30 minutes. When she protested, he smiled and said it was a little joke. She was not amused. SHORE EXCURSIONS On a 7-day cruise, shore excursions are a key feature of the vacation especially when there is a dearth of daytime entertainment on board. Bad weather meant that we were unable to disembark at Cozumel, so we had just 3 days off the ship. Particularly frustrating was the lack of time in any one port. In Key West we had to be back on board by 4pm, even though the next day was at sea and the ship tip-toed at a leisurely pace ¡next day to Belize. It was the same at Belize and, had we anchored at Cozumel, we were required to be back on board by 1.30pm. In short, there were no options to enjoy any nightlife in any of the ports. ENTERTAINMENT A classical trio (yawn), a mediocre pianist (yawn) and a rather good acoustic guitarist. That's pretty much your lot until 9pm (except for one lunchtime session when the band played around the main pool). In the early evening, there were some mediocre shows based on such themes as Abba and The Rat Pack but, strangely, they performed the more obscure tracks...one can assume only that they would not pay the licence fees for the blockbuster tracks. So, with an extra day at sea and with poor weather, you might understand why we were so disappointed. And it wasn't just us.... one couple on the return tender from Belize said glumly “Back to the mausoleum then”. Another couple we met at dinner said “This cruise is so dull”. We pointed out to both couples that there was life after death in "Torshavn", the ship's small but perfectly-formed music bar... nightclub would be a stretch too far. Here the Viking Band and the immensely talented Joven and Angelica performed excellent sets ranging from Blues, Jazz and Pop to Rock and Roll and Soul. These sessions were the highlight if the cruise and we spent our days counting down to the evenings. To be very honest, they were the only reason we didn't jump ship at the first port of call. For the avoidance of doubt there was no casino.... perhaps a good thing as I might have lost our house out of sheer boredom. SUMMARY I now understand this is a thinking man’s cruise not a drinking man's cruise but most thinkers I know also like a drink. As an aside, the Silver Drinks package is well worth the money but strangely not all drinks are served in every bar and, annoyingly, only the Explorer’s Lounge stocked slimline tonic and, even there, they were in short supply. The bar staff in this Lounge were excellent. So thinkers who like to think in attractive surroundings might be attracted to this format but thinkers who also like to party should give this ship a wide berth. Read Less
3 Helpful Votes
Sail Date: December 2017
This was a holiday cruise. Main objective was to visit Panama Canal. This was my 3rd Ocean. Cruise. The included excursions were below average. In Panama City our guide stopped in a beautiful square, showed us the outside market and the ... Read More
This was a holiday cruise. Main objective was to visit Panama Canal. This was my 3rd Ocean. Cruise. The included excursions were below average. In Panama City our guide stopped in a beautiful square, showed us the outside market and the beautiful items for sale but we did not stop to show even for five minutes. We were able to stop on the way to the bus-vendors had their items on the ground and they were very poor quality. In Cartagena (excursion description plainly said we’d have 40 minutes to shop) the guide announced there would be NO shopping and there was no shopping. When I mentioned to excursion director, he basically had no answe or explanation. The dining room, for dinner, usu. took about 2-21/2 hours. For breakfast one morning my waffle and my friends oatmeal took almost an hour to arrive. Yet the three tables of four who were seated after us all received their eggs, omelet, etc. before our orders arrived. Forget about. Juice refill etc. we were to,d kitchen was backed up- Last dinner in restaurant we were taken to the LAST table in the dining room next to the kitchen and a table of 8– we were unable to talk unless we shouted. It was not busy-we passed about 50 empty tables. I should have requested we change tables but I was so upset I knew I wouldn’t be able to politely make the request. The noise from the kitchen was unreal. Read Less
7 Helpful Votes
Sail Date: December 2017
We consider ourselves experienced cruisers, having sailed with Windstar and Crystal about twenty times over the past few years. We were hoping to find a new experience, and wanted a short December cruise which we could take with our adult ... Read More
We consider ourselves experienced cruisers, having sailed with Windstar and Crystal about twenty times over the past few years. We were hoping to find a new experience, and wanted a short December cruise which we could take with our adult children. We found a one week Viking Ocean Caribbean cruise for the week before Christmas which seemed to be ideal. We read many positive reviews about Viking. Although they are not all-inclusive, the “Silver Beverage Package” was only $19 per person per day,and even without the package, beer and wine were included with meals. We imagined that Viking would be sort of a "Crystal Lite." We were on the Crystal Serenity for their Amazon cruise in October, and at St. Kitts we docked next to one of the Viking ships. We went onto the ship, explained that we had future reservations on Viking,and asked if we could see the ship, fully expecting them to refuse on security grounds. Much to our surprise, we were warmly greeted and given a complete tour of the ship. We were very impressed with the appearance of this like new vessel, and we looked forward to our planned December Viking cruise. Our cruise on the Viking Sky was a mixed experience with a few pluses and lots of minuses. Without a doubt, the Sky is a beautiful ship. It is less than a year old, and everything looks brand new. The staterooms and the public areas are fantastic. The beds are very comfortable. Storage is more than adequate, and most staterooms have pod type coffee machines. The mini-bar was restocked daily. Unlike on Crystal, we could not order full size bottles of wine or spirits or consumption in the stateroom.The bathrooms are nice sized with a large walk in shower and heated floors. The in-room television system is amazing with a large wall mounted flat screen that gives you access to schedules, menus, movies, and live TV shows. Unfortunately, the TV system (and the wi-fi) were non-functional for one day out of the seven days of our cruise. The ship's elevators seem to arrive in seconds and are well marked with information about what is located on each floor. An audio recording tells you where the elevator is stopping. Unfortunately, that is where the positives ended. Problems started at embarkation. All of us received paperwork indicating that we would embark at Miami Cruise Terminal J. No, the ship was actually at cruise terminal F, where the signage incorrectly indicated that it was the Viking Sea. A simple email would have warned us of Viking’s error, but for some reason, they did not bother. Check in was very smooth and efficient, although one of the porters hit my son up for a tip, indicating that it was required. My son had never been on a cruise ship, and did not realize that I had already given a gratuity to the porter. Not Viking's fault? Perhaps, but a cruise line often using this terminal should have some control over the conduct of the port staff. After boarding, we went to the bar and, as suggested by a Cruise Critic posting, asked to compare the included wines with those in the Silver Beverage Package before we decided whether to purchase the package. "Sorry,the included wines are only available in the dining room." Our kids (age 30 and 36) had not been permitted to make specialty restaurant reservations, because we had reserved a standard for them, and we made our travel reservations on short notice. We were in a Veranda Penthouse and made the restaurant reservations for the two of us a month before the cruise. After embarkation, we promptly went to the World Cafe to change our reservations to a table for four. Although it was a busy embarkation day, only one of the two computer terminals there was staffed, and we were forced to wait in a long line for a half hour before being told that none of the early reservation times were available for a group of four. Bad start. We had dinner that evening at the Chef's Table, somewhat later than we wanted. That specialty restaurant has a fixed multi-course menu with paired wines for each course. The food was underwhelming, at best. The entree was called "Peking duck", but it was so dry that it tasted like cardboard. The "paired wines" were of poor quality, as were all of the wines we tried on this cruise, even with the Silver Beverage package. We are not wine connoisseurs, but these wines were just so disappointing. Some research revealed that they were available on shore for $5 to $6 a bottle. Most of our other dinners were in “The Restaurant,” where it seemed to take forever, first to find the wine steward (If there are any trained sommeliers on board, we never encountered one.), place our order, and then wait for the wine steward to find the bottle. I timed it on one occasion, and it was 25 minutes from the time we were seated until we received our beverages. It was that way every evening in both the main and specialty restaurants. Service in the dining room was mechanical, at best. We were seated, received menus, and then were asked to order our meals, even if we had not had the opportunity to order our wine, much less sample it. Each evening, we were expected to order our dessert when ordering our entrees, which seemed strange. We were served by multiple wait-staff at each meal and found it difficult to find any staff if there were issues during the meal. Requests for smaller portions or appetizers as entrees were often ignored. On one occasion. my son said he would like to order several appetizers for the table to share. He was told no, each person had to order a single appetizer. Some food was served lukewarm or just cold. In the Italian restaurant, lamb was ordered medium-rare, and it arrived well done. Steaks were uniformly tough. I could go on and on. Room service was no better. On one occasion, our eggs were served without salt or pepper. When we did receive salt, the shakers were always clogged, so that one could only obtain salt by removing the filler plug at the bottom of the shaker. Other passengers confirmed that they had the same problem. Orders were often incorrectly filled. On one occasion, pancakes and eggs were ordered, but only the eggs arrived. Another time, boiled eggs that were never ordered arrived with our breakfast. Beverage service in the pool area was non-existent. In one week, I was never asked if I wished to order a drink at poolside. At the bars, service was slow. I do not expect to wait ten minutes or longer at the bar before my order is taken. There were also issues with drink orders being incorrectly filled. My travel agent assured us that he had arranged for us to have a modest amount of on board credit. The staff of the ship insisted that they had no record of this. Since he had made similar arrangements for us on all our other cruises without an issue, I question who dropped the ball. We were looking for an new "favorite" cruise line, and we actually considered re-scheduling our future vacations with Viking. After this cruise,however, we would never consider another Viking vacation. It is really a shame,because they seem to have so much potential. Read Less
8 Helpful Votes
Sail Date: December 2017
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to ... Read More
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to Cuba. This cruise line is totally unprepared for ocean cruising and kept changing the itinerary and rules. The food and service were great. There is practically nothing to do on board. 3 lectures a day; trivia contest which conflicted timewise with the afternoon tea and let's not forget the; terrible "entertainment" is not my idea of a good time. Oh, I forgot the 2000 piece jigsaw puzzle the passengers can work on when there is nothing else to do - which is most of the time. If you want nothing more to do than sleep, lay by the pool and eat this might be the cruise for you. Read Less
2 Helpful Votes
Sail Date: November 2017
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for ... Read More
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for these changes, but it was not the trip we hoped for. 2. We were not docked in port but had a 15-minute tender to Cienfuegas. 3. For reasons unclear, most tours forced you to meet between 6 AM and 8 AM to meet your buses. That meant setting alarms and hurrying through breakfast and morning routines for no apparent reason. 4. Food and services were excellent as always on Viking. Manfreddi's in particular was especially good. Public spaces are beautiful and love the art and Nordic antique collections. Once again, I do not think any of this was Viking's fault, but I would not recommend taking this cruise if it remains the same as when we went. Read Less
1 Helpful Vote
Sail Date: November 2017
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was ... Read More
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was served drinks with spoiled ingredients.) The logistics of transporting us to shore and around the country were uncomfortable and unpleasant. We realize that certain Cuban restrictions dictated what Viking could and could not do, but, within those parameters, you could have done much better! Except for the totally fun ride to dinner in the 1950s convertibles, our excursion to Havana was very disappointing. Also giving us $500 shipboard credit to compensate for not being able to dock in Havana was worthless since no services were ever available nor was there much left to buy in the shops. I was never able to book a spa service and ended up buying some things I really didn’t want. Read Less
Sail Date: November 2017
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to ... Read More
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to allow earlier boarding—-had to inquire after original check in and finally allowed to board ahead of some. This jr suite was also to have stocked mini bar with drinks and snacks. We requested wine and were constantly resupplied with liquor and had to call to get corrected. On about the third day we ate some of the snacks—-they were never resupplied. It’s all too bad——we had booked this cruise a year ahead (to get free airfare but that didn’t go away as we were told it would if not booked by a certain date) and were so looking forward to it. I’m very sorry it and Viking were so disappointing and not the top notch cruise I was expecting. Read Less
3 Helpful Votes
Sail Date: January 2017
To see Cuba and several central American ports was our goal. I have been to Cuba multiple times and was indifferent to the port (my wife's first visit and she was very happy). The hotel stay purchased via Viking was a poorly kempt ... Read More
To see Cuba and several central American ports was our goal. I have been to Cuba multiple times and was indifferent to the port (my wife's first visit and she was very happy). The hotel stay purchased via Viking was a poorly kempt hotel on the older side. It was not the quality that we would choose to stay and makes us unlikely to stay at a Viking cruise choice of hotels. The Hilton property is not a fine hotel, but a worn middle class facility. The cruise was only disappointing if you expected what was advertised. The restitution was inadequate for a cruise that was far different than what we purchased. A few hundred dollars was given for a future cruise. towards the end of the cruise, I went to purchase several more Viking cruises. I went to the future cruise desk and their was no line. A approached the Viking Cruise future cruise salesperson. He looked up and said, "I.do not talk to people who do not have appoints, I am too busy to speak with you. Sign up for an appointment and we will let you know when to come back. I was incensed and said. "I do not want to talk to you, all I want to do is purchase to more cruises NOW! He backed off and us to buy to two voyages. I was very angry at the time, by wife calmed me down. Not wanting to accept our money and not wanting to sell the cruise is appalling Read Less
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