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3 Viking Ocean Family Cruise Reviews

This was our second Viking Cruise. Loved it the first time we cruised with Viking Sea; all went according to what we paid for and what we got. Our Penthouse Junior Suite (PJS 8007) was what we asked for and that was exactly what we got. ... Read More
This was our second Viking Cruise. Loved it the first time we cruised with Viking Sea; all went according to what we paid for and what we got. Our Penthouse Junior Suite (PJS 8007) was what we asked for and that was exactly what we got. Based upon this positive experience, we booked a second cruise to New Zealand and Australia. We elected to add a pre-cruise extension in Auckland and love the vitality of the city. The hotel assignment offered comfortable rooms conveniently located to the city's highlights. The cruise lasted about 3 weeks and made all stops as per the itinerary. The ship handled very rough seas fairly well, and the ship's common areas were as advertised on the website. There were many "at sea" days. Meals in the dining venues allowed for decent variety. The restaurants are the same ones on all the ocean ships and, at Manfredi's, we saw the same things on the menu as we'd seen on the Viking Sun. Breakfast in the World Cafe offered a good variety. We saw one or two shows while on board. The Aboriginal show the last night was quite good. Some of the lecturers were outstanding and it was nice to be able to watch them in our room when we were not able to attend the lectures. The crew were helpful and performed their jobs well. There was not enough time in ports to really enjoy the areas. We would have liked more free time. Embarkation and disembarkation went smoothly. The Viking Orion is identical to any of the other Viking Ocean ships which made the entire experience very predictable. Our room was horrible. Our Viking Agent concealed from us that we were assigned one of the two "handicapped' rooms (room 6020) and we only learned about our room assignment until the day before departure. This handicapped room is grossly misrepresented as a Penthouse Junior Suite room. Viking's website contains not so much as one photo for this inadequate room (there are only 2 handicapped cabins on the entire ship). If someone needs wheelchair access, then 6020 or 6021 are the rooms to book. Otherwise, the access to the cabin's deck posed a serious tripping hazard. Furthermore, the room configuration further reduces any usable interior space. Our room had no sitting room (like every other room on the entire ship besides room 6021) and we needed to sit on the bed to watch TV. We needed to bring in the table from the deck whereas all other rooms actually had a coffee table, etc. Viking advertises this "handicapped room" (rooms 6020 and 6021) as consisting of 405 sf. but it is not. We measured the suite and deck; our suite 6020 fell so far short of 405 sq as to make this a case for a serious misrepresentation. The General Manager of our cruise wrote to Viking's head office telling them "we have had complaints with this room in the past" (so Viking had already known about previous problems with these rooms) when we told him about our concerns. He told us Viking would only deal with us when we returned home. Which they did. Just as an aside (and a heads-up), unhappy travelers who decide to settle their claims with Viking are required, by Viking, to sign a non-disclosure agreement with Viking that prohibits us travelers from saying anything negative about Viking or talking about our experiences. Ever. Go through a travel agent. Protect yourself and your investment. Your own personal travel agent is interested in having "you" return as a future customer to whom they will sell future travel business. We also have an official BBB claim in progress against Viking (with photos). Variety is the spice of life. There is little or no variety here. And the more ships Viking adds, the greater is the impact on quality control. One of the two main elevators did not function for the entire duration of our cruise. The main oven in the restaurant did not operate properly one night and the raw fish for dinner was apologized for with free bottles of wine sent to rooms of all those who dined there. The room greatly impacted our ability to enjoy the cruise. Read Less
Sail Date February 2019
To put this review in perspective, a lot of my friends said I should be hired by Viking for my rave reviews of their river long boats. About 15 booked cruises with Viking because of them. The Danube Waltz from Budapest to Passau was ... Read More
To put this review in perspective, a lot of my friends said I should be hired by Viking for my rave reviews of their river long boats. About 15 booked cruises with Viking because of them. The Danube Waltz from Budapest to Passau was awesome. This review is an opinion only. I am interested other opinions as well. I like to be able to give a fair review with highlights intersperse with occasional constructive criticism where needed. Viking Star Ocean Cruise made this desire almost impossible because the failures are so rampant. To be fair I will start with the positives: 1. Embarkation and Debarkation including meeting at airports and return to airports was very good. 2. Service Staff both cabin stewards and servers throughout the ship were outstanding in attitude and attempts to please whatever it took. Although they at times lacked in training (not their fault), they made up for in effort to please. 3. The ship was absolutely state of the art and its potential is great. It is just a shame they used us as Guinea Pigs on a shake down cruise instead of making sure everything worked before taking on passengers for a first class maiden voyage. 4. Paul Fredricks Shows were outstanding (Shame was those two were two out of about four good shows in my opinion) that got standing ovations instead of snoring. 5. Bathroom was one of the best I have seen on cruise ships. 6. Infinity Pool was interesting but not as big as advertisements made it look, more like an over sized hot tub. 7. Elevators were fast and smooth. A subdue chime would have been welcome to know one stopped on your floor though. 8. Food in general was good to very good. The portions were iffy though. Sometimes you got big portions some times very small. It was hard to order. On the plus side, you were never in want of food and the servers would always get additional portions if requested. See how hard it is to give a complete compliment! Now the negatives: 1. Their advertised free tours almost always conflicted with pay tours making them almost moot. 2 1/2 hour tour of Rouen is not a tour of Paris. Most of their free tours were no more than a $2.00 public transit ride through town. I could go into more detail but it would be too depressing. 2. The promoted trip was two days in Paris and two days in London. They chose to change it at the last minute to one day at each and two days as sea instead. They did give a discount on a future trip but that is like getting ptomaine poisoning at a restaurant and they tell you they will give you a discount on a future meal and to trust them you won't get poisoned again. To add insult to injury, the one day in London was cut short by two hours while they learned to dock the ship. 3. The cruise only catered to one group of passenger. Those who enjoyed classical music in virtually every venue on board were ecstatic. Those who enjoyed knitting, monopoly, card playing and reading were in heaven. If you like to dance, it would be treated like you were breaking the law! 4. The only dancing on board were the executives and managers dancing away from interacting with the passengers especially when complaints were trying to be addressed. 5. Vikings idea of a day in port is about 5 hours if you are lucky. Two days in Barcelona was about three hours at night the first day and a four hour tour the second morning and then out to sea. A fifteen day cruise was five days at sea and a few hours each day in port (Hours never equaled a day in my book). A similar fifteen day cruise with Norwegian was fourteen different ports of 10 to 12 hour days and only one day at sea. 6. The corporate office in California staff (Customer Service Managers) are arrogant and don't even try to rectify customer complaints. When I got no satisfaction from them, I said I would write a letter to the CEO. Their answer "It doesn't matter, it will come to my desk anyway". Needless to say, after two months it wasn't answered. 7. To give an idea of the mood on the ship the overwhelming comment from passengers I heard was "We are old, not dead". This included the 80+ year olds. I fit into the category that Mr. Hagan wants to cater to-over 55 and affluent. I am not the life of the party and I don't dance. However, I do like to watch others have a good time. So, if I were to market the Viking Star I would make these marketing themes: 1. If you enjoy a funeral (not a fine Irish Wake but a funeral), this is the ship for you. 2. If you would hire a mortician to plan your parties, this is a ship for you. 3. If you enjoy the life style of a nursing home (a nursing home is more fun), this would be the ship for you. 4. If you like the itinerary that was sold to you changed every day to the worse, this is the cruise of you. 5. If you like executives who like to take your money but not listen to you, this is the company for you. 6. If you like hours referred to as a day, this is the cruise for you. 7. If you like to fly ten hours across the ocean to float around on that same ocean instead of seeing the beautiful sites of Europe, this is the cruise for you. 8. If you like to deal with a company that deletes even mildly critical reviews and keeps only the completely positive reviews on their web page, this is the company to use. 8. If you like Viking River Boats, THIS IS NOT THE SHIP FOR YOU! Read Less
Sail Date May 2015
shipboard accommodations were not viable if one choses the lowest priced cabin: totally made to feel second class from noise coming from theater underneath those priced cabins to the time schedule for any/all excursions whether option type ... Read More
shipboard accommodations were not viable if one choses the lowest priced cabin: totally made to feel second class from noise coming from theater underneath those priced cabins to the time schedule for any/all excursions whether option type or included i.e. always close to last tour of day - higher priced cabins got choice times . same with ship embark and dinning reservations ... just not what I/we expected based on many other cruise's we have taken with Viking: those were all river cruise's not much else . good shore excursions just hard to get on time for what we wanted to do that day . best times are always early in day for us to be able to get back and rest and prepare for evening . hot tub/spa was kind of a joke .. water was tepid not even close to warm/hot - did have good flight reservations to and from . Read Less
Sail Date February 2015
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