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9 Viking Ocean Family Cruise Reviews

Main reason for choosing this cruise was the itinerary and length of cruise. First the good points. A great airy and spacious ship,never felt crowded,all crew were excellent,the cruise director Jenna and her assistant very good ... Read More
Main reason for choosing this cruise was the itinerary and length of cruise. First the good points. A great airy and spacious ship,never felt crowded,all crew were excellent,the cruise director Jenna and her assistant very good !!.Food very good,buffet excellent (despited two/three days of G.I onboard meant highlighted hand washing and non serving yourself !) free internet good and speedy,spar (altho closed during GI) was excellent.Cabin altho smaller than expected was kept spotless by excellent steward and helper.24 hr cabin service very good and used !!! Not so good. Welcome at airport by cruise staff was poor and not well organised,they did'nt seem to know what to do and we were kept waiting for over 30 mins,When finally got to the ship no welcoming drink (after 24 hrs travelling ) and no direction where your cabin was,on other cruises i've been on both were provided (hope Viking read this !!) Service at speciality restaurant manfredis,was dire and we walked out,waited 40 mins for appetiser which never came,when I asked why the wait ? server laughed at me !! on walking out the manager was spoken to by me and he offered no reason other than bluster,contacted me the following night to explain they were having problems with the kitchen,pity he did'nt say that in the first place,felt like a poor excuse !! never went near the place,very disappointing,spoiled an evening,DIRE !! Included tours were all the same 2/3 hr run round mostly the same islands on poor transport,on very poor roads. Did three optional tours ,two whale watching which were very good as we saw whales !!,third one on St Kitts railway a complete waste of money and time,saw three bridges !!! and lots of grass,and some chap shouting at us for 2 hrs . For what I consider a expensive cruise I did'nt think I had value for money and will hesitate to use VIKING AGAIN. Read Less
Sail Date January 2019
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also ... Read More
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also surprisingly good. What it was lacking was: 1)variety at the locations/islands, like an included day at the beach would have been nice, the 3 included tours were all of ruins, and maybe a little more time in Cozumel, we were hardly there, 2) a little better with the communication and care of us when we are off the boat, when we were on Viking River it was amazing how well they took care of us, but on this trip, the first tour was during lunch and it wasn't made clear that no lunch was being provided and there was no real place to grab lunch, which was a real issue since my mother and I are diabetic, luckily I had enough snacks to keep us from having a sugar crash, but it was really close, 3) on the Viking river cruises the do a few meals to celebrate the locations we were visiting, but there wasn't anything like that on this cruise, 4) the shops on the boat, I would think you would have at least one shop with things that match with where the cruise is going, like items for a Caribbean cruise. I will have to say you can't beat the rooms, the balconies, and the customer service on a Viking boat, but the rest of the trip was a bit of a bust. Read Less
Sail Date December 2018
We had previous experience with a 15 day river cruise in 2014 from Budapest to Amsterdam. Wanted to see if the Ocean going cruise would be as great. Had researched many cruise lines and the single most item why we choose Viking was the ... Read More
We had previous experience with a 15 day river cruise in 2014 from Budapest to Amsterdam. Wanted to see if the Ocean going cruise would be as great. Had researched many cruise lines and the single most item why we choose Viking was the previous river cruise and the fact this Viking ship did not carry as many passengers as the other cruise lines. We were looking forward to seeing many different countries in Europe. We loved the ship it was almost exactly what we expected. The staff is very simple superb, friendly and helpful at all times. Execution of all aspect of this voyage were flawless and logical. All shore excursion and returns were executed with logical sequence and always pleasant. When we made our reservation we informed my brother who also signed up for this cruise the very next day. My wife also informed her best friend in Arizona who did sign up as well. My brother and his son were able to get the cabin next to us, and my wife's girlfriend and her son got the cabin directly above us. Unfortunately the cabin was not pleasant nor conducive to good nights of sleep. The very first day we noticed that we were unable to turn the HV/AC blower off and there was a constant droning noise at 40db coming from the vent. After several phone calls to staff they were unable to resolve this issue. By the 3rd day I had a very sore throat, and at best we slept maybe 3.5 to 4 hours a night. On the 4th day a ships engineer came out to try and solve the problem. He finally figured out that our cabin environmental controls were tied to the ships hallway HV/AC and could not be shut off. The engineer solution was to bring about a 6' piece of insulation to close the vent and try to mitigate the droning noise. It helped in reducing the constant air movement somewhat but the noise at night was still very intrusive and lack of sleep was still a problem. I have pictures of this "fix" but I don't see were in this review I can attach them. We were offered a cabin on deck five but we declined. We had friends and relatives traveling with us and the move would diminish our experience even more. When we made the reservation we asked to be close together in our cabin choices, and to be on the same Buses in some of our shore excursions. In conclusion I would say that this particular cabin should never have been sold to a customer on this ship. I don't know if anyone has ever lodge a complaint about this problem cabin, but in my opinion the cabin should be converted to some thing the staff can use or maybe another laundry for the convenience of travelers on the 7th deck. I hope you can understand that we are now somewhat reluctant to plan another voyage on one of your otherwise very modern and beautiful kept ships for fear of having to put up with another insolvable problem that could ruin what was otherwise a very exiting and wonderful voyage. Read Less
Sail Date June 2018
This was our 4th Viking cruise: 3 river and 1 ocean. We had grown accustomed to the superb service, food, and crew aboard their river vessels, and, based on those experiences, we thought we'd try an ocean cruise. That turned out to ... Read More
This was our 4th Viking cruise: 3 river and 1 ocean. We had grown accustomed to the superb service, food, and crew aboard their river vessels, and, based on those experiences, we thought we'd try an ocean cruise. That turned out to be considerably less enjoyable than our previous Viking adventures. The public areas were absolutely beautiful, and the entertainment was very, very good for the most part. Our cabin was comfortable--one of the better we've had in all of our cruises. I would say that our ship was a marvel of nautical design. BUT, at times we experienced considerable pitch and roll by the ship, even though we were sailing in calm Caribbean waters. I asked an officer about why it became significant enough to cause people to ricochet wall to wall in a passageway. The answer was something about prop balance and/or a stabilizer. I was glad we weren't bound for Europe unless they could have that condition resolved in Puerto Rico. The crew were not as friendly and solicitous as those we'd become accustomed to on our river cruises. That is why we rank the service as average. Maybe they were just tired given that this was the last Caribbean cruise of the season before the re-positioning trip. The breakfasts and lunches were adequate, but--hate to say it again--nothing as good as those on Viking's river cruises. The food was only fair for those meals. Dinners were better, and we'd rank them as good to very good, but certainly not exceptional. The entertainment was almost completely enjoyable--even though the cast had worked much of the winter and had to be tired. We thoroughly enjoyed our time in the beautiful theater, and the computerized scenery and special effects were truly amazing. BUT the shore excursions were almost universally terrible. Poor guides, poor agendas, and sometimes terrible transportation were the norm, not the exception. When you find that you know more about St. Croix history than your somewhat bored guide, you grow resentful at the waste of time. I mentioned to her that two U.S. presidents had stayed at an inn we walked past. Her reply? "How do you know that?" Answer was I just read it on a historical plaque. This was in Frederiksted--the "free, included tour". The town was a shambles due to the hurricane. Rather than just take all of us to the lovely, less damaged city of Christiansted, they subjected those of us who trusted them to provide quality to a bad day. Obviously, no pay / no play with this cruise. They could/should have been more considerate. They had to know the condition of the place they sent us. So, our bottom line, honest appraisal of the overall cruise falls in the average category. It certainly did not live up to the commercials. I think that part of our overall experience was due to sailing just weeks after the terrible hurricanes that decimated many of the areas we visited. That may account for a handful of the sub-par shore excursions, but has nothing to do with the remaining issues. We're looking for another river cruise right now, and as much as we like some of the itineraries, we'll forego another ocean cruise. Read Less
Sail Date March 2018
It was very nice however more expensive than similar cruises we have taken. Food was good and overall ship was nice. Entertainment was just average. Service was very good. Shore excurisions were good. It is difficult to have outstanding ... Read More
It was very nice however more expensive than similar cruises we have taken. Food was good and overall ship was nice. Entertainment was just average. Service was very good. Shore excurisions were good. It is difficult to have outstanding entertainment on this small a ship. Without a great many children on board it was quieter than most ships. We have traveled on Viking River Cruises a few times and I would say it is very similar. Probably wouldn't go again because we have done this area several times and because it is more expensive than similar class of accomadations with other cruise lines. I would add than traveling on Viking has always been something we have always enjoyed. Certainly the staff and crew have always been nice and courteous and do their best to accomadate you. Room service and attention left something to be desired. But as I just mentioned we have always enjoyed Viking. Read Less
Sail Date January 2018
The ports visited on the "From The Caribbean To Amazon" cruise need more planning. The ports visited on the Amazon were filthy and crime ridden. Three passengers were accosted; two had necklaces ripped off their necks and a man ... Read More
The ports visited on the "From The Caribbean To Amazon" cruise need more planning. The ports visited on the Amazon were filthy and crime ridden. Three passengers were accosted; two had necklaces ripped off their necks and a man was beaten with a Viking Cruise umbrella. Prior to landing, lectures were given describing the ports. Not every passenger attends these lectures. Along with the Daily Calendar, written warnings should be put into every stateroom. The port brochure does not describe the ports accurately. If it did, no one would go. If Viking cannot bring people into safer areas on included excursions, passengers should be alerted it might be better for them to buy an excursion. The ship, however, and the crew were AMAZING! We are taking this ship again in 2019 on the "Viking Homelands" cruise. The stateroom was clean, roomy enough for us, food was spectacular and the crew was professional, personable and fun. Read Less
Sail Date December 2017
We chose this cruise to go on with our family because everyone had off Thanksgiving week.The South American itinerary appealed to us and it was all inclusive.However, be wary of cruise lines that buy your air. You get the worst possible ... Read More
We chose this cruise to go on with our family because everyone had off Thanksgiving week.The South American itinerary appealed to us and it was all inclusive.However, be wary of cruise lines that buy your air. You get the worst possible times and flights. They change your times and do not keep you with your cabin-mate. I had to literally fight with the air department to keep our sons on flights that were similar in times. They had one son arrive in Puerto Rico so late that a special van went to pick him up. When he arrived at the ship they asked why he came in so late from JFK, the biggest airport in the world. I said I fought with the air department about this but to no avail. The return back to NYC cost him an additional 150 down from the 350 that they wanted to charge. This was to have him leave at noon like his brother instead of leaving at 7:30 pm. Imagine those hours at an airport. The ship was beautiful. No complaints there. The food was OK even in the specialty restaurants. No crab legs after day 2. Had horrible game hens and told the head waiter. He just said that was unfortunate and didn't offer to replace with something else. We expected a nice Thanksgiving dinner like Viking provides on their River cruises. No such luck. Very poor to no presentation and they didn't even know what pumpkin pie was. The tours, although included, were another story. Totally unorganized and no one on the ship knew what was going on. I asked if one of the tours involved a beach as mentioned in the brochure and was rudely told no. Then I called downstairs and they said maybe. The next day everyone had beach clothing. The tour operator was yelling at the local guide and it was nothing like advertised. Just a walk up a mountain that was very strenuous. The ostrich farm tour had one of the trucks crashed into a tree and some of the passengers were almost hurt badly. Clearly they did not vet their tours ahead of time. Actually if you called Viking ahead of time , they knew nothing about the tours. My husband and my return home in first class was the trip home from hell. I called Viking to address these situation and one man asked me if I was trying to get money out of them. So I may think a bit before returning to an ocean cruise with them however their river cruises are excellent . A whole different story. Read Less
Sail Date November 2017
New ship. Long history of success with River Cruises. Not so much with ocean cruising. Ship rocked a lot on open ocean; enough to wake us and make walking difficult. Cabin was minimalistic but room for hanging and storing clothing and ... Read More
New ship. Long history of success with River Cruises. Not so much with ocean cruising. Ship rocked a lot on open ocean; enough to wake us and make walking difficult. Cabin was minimalistic but room for hanging and storing clothing and luggage was enough. Food was very good overall. Sometimes had a slow go of it when excursions were leaving early. Entertainment was average to poor. The servers were very good. Excursion desk was not as helpful; same for concierge. Monies for this trip were paid in full over a year in advance as required by the company. That is unacceptable. Ports and were very good. Shore excursions as given by the line were mostly walking so we spent much more to see sites away from the ship. At times, the line to reboard the ship after the excursion was almost an hour in very warm weather. They did give us water and cold towels but should have allowed us to stay on the air conditioned bus until it was our turn to board. They did allow the very elderly or those having medical issues to board immediately but that was after the fact. Yes, they are a new line. No, they do not have it together yet. Read Less
Sail Date May 2016
I have been on 30+ cruises on numerous different lines from age 12 through to this week. We just debarked at Barcelona. This was my first time with Viking. I am platinum with Cunard and have also been on Carnival, NCL, Holland America, ... Read More
I have been on 30+ cruises on numerous different lines from age 12 through to this week. We just debarked at Barcelona. This was my first time with Viking. I am platinum with Cunard and have also been on Carnival, NCL, Holland America, Norwegian, Royal Caribbean and, as a child back in the 70's on Chandris- the old MS Victoria! Our trip was to have been 15 days from Bergen, Norway to Barcelona, Spain. The ship broke down the week before our cruise started and stranded it's passengers in the small port of Tallinn Estonia. This ship is brand new and was launched this spring. One of the engines burned out. We flew to Bergen, Norway as planned but did 3 nights in a hotel there and then had to do a charter flight to Copenhagen to catch the ship and transit the Kiel Canal and catch up with the advertised itinerary in mid-voyage. I want to be real clear that Viking offered a full money back refund with no strings attached before we departed. Once on board, I spoke with a high-level personage who kindly upgraded us to the biggest room on the ship, a large beast, with living room, dinning room, walk-in shower room and large private bedroom and 2 large screen flat screen TV's. This person also gave us an additional $200 ship board credit over and above the $500 the line gave in general. Positives: 1. The refund offer and the upgrade once on ship were greatly appreciated and earned Viking a second chance with me. 2. I think the staff was one of the nicest I have encountered on a line, they made an effort to get to know us personally and went out of their way to help in any way they could 3. The ship is IKEA modern and new and speaks to the high level of finish one would expect from a nice 4 Season or Ritz Carlton 4. The people on the voyage were nice, did not meet a bad apple during the 15 days, the crowd seemed to average in the 50's and seemed to be fairly well travelled. 5. My gay spouse and I felt welcomed by all 6. British Airways lost both of our bags and we did not get them back for 9 days and 3 days respectively. Damn BA and this was not Viking’s fault. I list this as a positive because Martha and the gang at Viking did everything they could to call and call and call BA and repeatedly get put on hold for hours at a time by BA and then hung up on when BA finally answered the phone. Viking traced and tracked our luggage and kept us updated on the progress daily. Damn BA. They took my luggage, took my $10,000 USD for business class tickets and did not give a damn about either! But that’s a story for a different review. Damn BA. Lufthansa for us next time! 7. The debarkation process was the smoothest and easiest I have ever experienced. They told you what you needed to do, when by and where to be. They physically walked you to the check in terminal for your departing flight and carried your bags for you, AND had a lot of cute Barcelona hotties around to help you with any questions. There was a visible Viking presence even after you left the ship, all the way up to when you were at the check in counter for your flight home where BA loses your luggage, collects your $10,000 USD business class airfare and doesn’t give a damn about either. 8. There was good, strong, free, wi-fi throughout the ship and it was very nice to keep in touch with back home. No hassles about data plans or minutes to purchase etc. 9. Enjoyed airline captain Lorimer Burn's lectures on flying. Negatives: 1. Much has been written about the heated floors in the bathroom and the heated towel rack, well, they are cursed. The floors and the towel rack can NOT be turned off and got so hot that people were having to put towels on the floor to avoid heating their feet- burning their feet would be too strong of a phrase, but just short of a burn- way too hot to walk on comfortably. ALSO, the towel rack got very hot like a radiator, our bath got up in the high 80's. It got so bad I had to have engineering come and physically rip it out of the wall and disconnect it-which took 2 hours for them to complete. The technician told me that 20 other people had called about this same issue. Why the heck they didn't just put an off and on switch in is beyond me. Keep in mind, the line is based in Norway so I am sure a nice hot bath is welcome in 60 degrees in Bergen, but when you are in the 90's in Barcelona et al, it is a curse. Whenever we opened the bath door, it was like opening a hot oven and it would heat up the rest of the bedroom for 30 minutes. You could grow orchids and ferns in that bath with no issue. And again, there is NO way to turn that heat off or down. 2. There are a lot of silos on the ship, the front desk, housekeeping and engineering do not communicate well and do not follow up with each other. I had to personally take time off of my vacation to oversee the work and make sure it gone done. It had not even been started and yet front desk was told it had been completed. 3. The AC in our largest room on the boat died on the 3rd to last day so we had to move rooms again- so 3 room changes in a 12 night cruise that had already been shortened by 3 nights because of the delay due to the broken engines the week before. 4. The engine burned out again on our trip, we got in to Lisbon 3 hours late. The ship slowed down greatly as we crossed the Bay of Biscay during the Beatles concert. I told everyone something was wrong with the 2nd engine as we were no longer trailing 2 rooster tails, only one. People laughed at me but sure enough, the next morning, we got the announcements of maintenance issues and 3 hours late in to Lisbon, this time was not given back either, we just lost the 3 hours 5. The "Included" ship tours are awful. Imagine going to Santa Monica and never being taken to or shown the beach! Imagine going to New York City but never being taken in to Manhattan! We took the "Included" tour of Gibraltar- it made no mention of the famous Apes nor did it take us to see them or to the top of the Rock. I had to spend 120 GBP to hire a taxi to take us after we got off of the “included” tour. We took the "Included" tour of Barcelona, we drove by La Sagrada Familia" for something like 2 seconds in a hot crowed bus and that was it. Also, the "Included" tours seem suspiciously timed to exactly coincide with the pay tours that do take you to the Apes on Gibraltar and the Sagrada in Barcelona 6. The entertainment was not popular with the guests, I speak specifically of the string quartet and guitar player who seemed to work four 2 hour shifts a day moving about the ship and wherever they were playing, there were no guests. The show entertainers were cute and young and pretty good singers and dancers. The real star of the entertainment was a massive Samsung video wall that ran the length of the stage and really gave the actors flexibility in their routines. They did a James Bond spoof which was great. 7. I thought there was a bit of false advertising. Viking advertised “2 days in London and 2 days in Paris”. Well, the ship was scheduled to get in to London one day at 10am and leave the next day at 11 am, so that’s really only 2 half-days spread across 25 hours. The same held for Paris. Of course, we lost all of the London visit because of the engine breakdowns and only got one day in Paris and the tours FORCED you to choose between 9 hours in Normandy or 9 hours in Paris. Lots of people were quite peeved that they could not do both, a lot of vets on the boat wanted to see Normandy and the wives wanted to see Paris and only one choice was possible. Also, you only found out these times AFTER you had paid for the cruise 100% and had passed the non-refundable stage. I spent 1400 euro to hire a private car and driver to wait for us at the dock at Rouen when the ship got in, to race us in to Paris that night before our next day tour to Normandy. After setting all of that up, I had to cancel it all once the engines broke down and they changed the trip and Paris was lost. I am sure there are probably tidal issues that affect the times the boat comes and goes but they should adjust for that. 8. After the first few nights on board it got boring, they really should get a small casino. 9. They had on demand movies and it is a total mystery to me why they had It Happened One Night, a 1930’s Claudette Colbert movie that made Clark Gable’s career, and odd 1950’s flicks like The 7 Year Itch and Singing in the Rain, but NO Maltese Falcon, Dark Passage, The Big Sleep, High Sierra, Casablanca etc. Come one Viking, put some damn Bogie and Bacall movies in the queue! 10. I am really concerned about the safety of this ship, I think Fincantieri built a lemon here. Folks, the worse thing that can happen at sea is fire. The second worse thing is to be in rough seas in the Bay of Biscay or North Sea and lose an engine! We were very lucky when we crossed the Bay of Biscay that we had sun and calm seas and the ship was very rocky even under those ideal conditions. I wondered if we had had a force 9 gale and 35 foot seas like we did when we crossed it on a previous voyage with Queen Mary 2, how well we would have fared. When we docked at Barcelona, the shipyard had a large group of technicians there waiting with what appeared to be 3 LARGE engines and crates of equipment that were being craned on to the ship, no doubt a replacement engine transformer and what appeared to be two back up units to keep on board, there is a bug here I suspect is a design issue. 11. Printing out boarding passes was a joke. Only 1 printer for 700 guests trying to print out their boarding passes and guess what, of course the printer didn’t work so it took a half day for the staff to save your boarding pass on a thumb drive and then print it out in the back office send to your room. They need to add about 15 more computers and 5 more printers. 12. There is no “front desk” as with a traditional ship. There is more of a bank lobby or living room where you wait for the next person at the desk and then you go and sit with them and work on your issue. The problem is there are only 3 of these people and they seem to get 50 phone calls an hour. When you are in your cabin, you can frequently never get these folks on the line, particularly late at night. I let the number ring 45 times on one occasion and no one ever answered. I wondered if I was calling to report a fire or a rape in progress or something, how safe that would be. I did not see a 999 or 911 number posted. 13. My last point will sound elitist but I must mention it. We were in a $25,000 room but it made no difference in any of the lines on the boat, quickness of room service, having a dedicated butler etc. We were in a large Century Suite on Celebrity Silhouette and had our own dedicated butler and he really was ours 100% of the time to cut us through lines for tenders, tours, tickets or whatever we needed. On Viking, the $699 discount cruiser gets the exact same service as the $25,000 guest. The only thing you get for all of that extra money is a bigger cabin. We paid $16,000 for our room which even without the generous upgrade to the biggest room on the ship, was still the 2nd highest level suite. All in all, given the engine trouble on 2 different cruises back to back, I would not go on this ship again unless she had 2 years of zero engine problems. Big rooms and new ships are nice, but if it is prone to loosing engines during the journey, it is not something to risk your life on. 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Sail Date August 2015
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