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63 Viking Ocean Cruises for the Disabled Cruise Reviews

We thought all parts of the cruise were excellent. Even with the rough Caribbean waters, earthquake in San Juan and missing two ports because of the rough seas and wind it was a terrific trip! We have two additional scheduled with Viking ... Read More
We thought all parts of the cruise were excellent. Even with the rough Caribbean waters, earthquake in San Juan and missing two ports because of the rough seas and wind it was a terrific trip! We have two additional scheduled with Viking and this being our test cruise with them convinced us we made a good decision to book more. We were on the Viking Sea with an Explorer Suite. The staff was very attentive, professional and provided great service to all. The dining was great but my only complaint would be that we missed the 90 day window to reserve one of the two specialty restaurants. We wanted to go to Manfredis three times but could not get in. The Chefs Table was good but you had a limited choice of food options. Although the food was very good i wish they would put a steakhouse or similar to provide more specialty options. The main restaurant was terrific and provided some of the other options for beef but again it was limited. The excursions Viking provided were walking tours but were very good and the guides were all very professional. The chosen ports were well thought out and gave us a good look at the southern Caribbean islands. We will not hesitate to recommend and use Viking well into the future. There is really a benefit only having 950 people with over 500 staff compared to 4000-6000 with 1500 staff! Read Less
Sail Date January 2020
For my 75th birthday, I took three generations of my family to enjoy a cruise over Christmas and New Years of 2020. I could not imagine that the actual experience would be as wonderful and beautiful as the PBS Ads! It was! Every step of ... Read More
For my 75th birthday, I took three generations of my family to enjoy a cruise over Christmas and New Years of 2020. I could not imagine that the actual experience would be as wonderful and beautiful as the PBS Ads! It was! Every step of the journey was so easy and so well organized that I simply floated through a blissful two weeks of paradise. Each crew member from the Captain to the bathroom attendant was simply a charming person with whom I enjoyed learning about our Ship and our ports of call. Everyone was so eager to assist in any way - one afternoon our Captain carried my coffee to a comfortable spot to sit while I dodled with my cane and book. Our tour through the Mediterranean allowed my whole family to see ports we would never otherwise visit and helped my younger folks decide on which cities they would like to revisit. Although we all did quite a bit of reading about the ports before our departure, the guest lecturers (and their replay on the tv in our suite - genius idea) were so interesting and such a better use of time and entertainment than sad "Broadway" shows on other tours! Since most ports were new stops, we generally did the included tour for our ports and everyone agreed the experience was perfect. I stuck to the "easy" tours and found them to be a bit more effort than my definition of easy! I could never have done these tours without much family support. Our repeated visits to the spa was another slice of heaven. Massages and facials were all delightful and the private women's spa with sauna and cold plunge was lovely - I am not one for spa-ing with the co-ed experience! Because of the Holidays, my 21 year old grandson had plenty of young people to visit; however, I so enjoyed a more mature group of travelers. Looking like the ultimate grandmother, I am often sat next to young families with screaming toddlers - no such worries on Viking! Elegant is one word to best describe the entire journey. I did return home to the Midwest and announce that I am no longer taking long journeys. Our return from Barcelona was 30+ hours of traveling. Exhausting, even in Business Class, but I am so very glad that I topped the cake of my years of travel with this life long dream. Bon Voyage to you and yours. Read Less
Sail Date December 2019
We chose this cruise for the itinerary and island destinations. This was our first cruise so we only had online research to help us. Once we were onboard and speaking with other guests -most of which were Viking Explorers which means ... Read More
We chose this cruise for the itinerary and island destinations. This was our first cruise so we only had online research to help us. Once we were onboard and speaking with other guests -most of which were Viking Explorers which means repeat guests- we knew how lucky we were to have chosen this line. No up-sell. No one in your face. Attentive service with amazing food. Every port included a free excursion which helped to educate the guests about the country, local population and tour some of the sights. The cabins all have balconies. Repeat, all. They are lovely with enough room to feel at home. I admit, we had sticker shock when we saw the price compared to the discounted competition that floods the internet and our emails. Again, we learned what the Viking experience provided versus the unexpected pay as you go options. We enjoyed the adults only atmosphere with luxury spa facilities of which a large part were free to use as you wish. Specific treatments etc were pay as you go. The entertainment crew was creative and beyond talented. Something for everyone and at various times to suit personal schedules. We will definitely choose this line and travel method again....they have so many options... Read Less
Sail Date December 2019
Wanted the itinerary that it offered and the price was right as it included r/t air. The Viking Cruise ships are furnished with blonde wood throughout; comfortable nooks and crannies are found around the ship and all have curated ... Read More
Wanted the itinerary that it offered and the price was right as it included r/t air. The Viking Cruise ships are furnished with blonde wood throughout; comfortable nooks and crannies are found around the ship and all have curated libraries -- amazing book collections abound; contemporary art work hangs on most public space walls, including interesting photo collections; there is an emphasis on Nordic culture and history in displays throughout the ship; the cultural amenities include a cellist and piano duo playing music each evening while a huge screen displays photographs of the work of the Norwegian artist Edvard Munch. On board pianist and guitarist also play at various times and venues thoughout the ship. The staff are friendly, accommodating, and well-trained. The food is good to excellent depending on the choice of dining venue. Two speciality restaurants are available for no extra charge. The Spa is also available with no extrs charge for the sauna, steam bath, whirlpool and hot tub. There is even a snow room to get the Scandinavian thing going after a stop at the sauna. The shore excursions are generally well thought out and there is always one free excursion at each port stop. We signed up for two additional cruises while on board -- we were quite taken with this introductory Viking cruise. We have previously cruised on Oceania and Star Clipper. Read Less
Sail Date November 2019
Viking ships were known to us. We chose the Eastern Seaboard cruise because this is an area we were not familiar with. The standard of onboard living was excellent. The cabin appeared spotlessly clean and the dining to a high standard as ... Read More
Viking ships were known to us. We chose the Eastern Seaboard cruise because this is an area we were not familiar with. The standard of onboard living was excellent. The cabin appeared spotlessly clean and the dining to a high standard as we had experienced on previous voyages. Embarkation and disembarkation was smooth and well organised. Viking say that they place emphasis on the ports of call but we found these to be of variable quality. We were unable to visit Montreal as extensively as expected because an "Extinction Rebellion" demonstration blocked the access to the city centre so this was a disappointing start. The visit to Quebec City was really interesting and in fact we could have usefully spent two days there. The time we had available was insufficient to appreciate the town. Saguenay and Conde were much less interesting to visit except that a theatrical performance reenacting their history gave us a good insight into the settlement of the area. Portland Maine was disappointing. The tour gave little historical facts but preferred to emphasise the cost of housing. The only site of interest was a lighthouse (boring). We would have much preferred to visit Halifax and were disappointed not to do so. Boston was more interesting from the historical point of view. The sail into the New York harbour was spectacular with the views of Manhattan, Staten island and the Statue of Liberty. A short coach tour was interesting but again most of the information concerned the astronomical cost of accommodation. Our take home impression was that the stopping places should be replanned to give greater emphasis on Montreal, Quebec, Boston and New York. Halifax and not Portland should be included. Read Less
Sail Date September 2019
OK this site wants me to type more so here it goes. My lovely wife of 32 years were considering the world cruise and she said Whoa! Our first experience on an ocean cruise was a tiny ship in Alaska I think it held 60 people. That was an ... Read More
OK this site wants me to type more so here it goes. My lovely wife of 32 years were considering the world cruise and she said Whoa! Our first experience on an ocean cruise was a tiny ship in Alaska I think it held 60 people. That was an amazing experience and our son was 10 then. Our second was Carnival Cruise the Mexican riviera and it was horrible even with the suite we hated every moment from embarkation to debarkation. We did that cruise for our teenage son to socialize all he did was read LOL. We have done 4 AMAWaterways trips and loved them but those were river cruises. So When it was announced Viking was doing a world cruise the same day I booked ES1 cabin 4000 put a deposit down and happily called my life partner and she said WHAT ARE YOU CRAZY! She pointed out the horrible Carnival Cruise experience and said what the ^%$& are you thinking. I promptly called the best travel agent and she was yea its a long trip but its the best ocean cruise not a Carnival cruise at all. She suggested a 14 day and I went for the 21 and suite 4000. With that said here we go. First the transfer to the hotel (four nite pre cruise) was flawless and tours amazing in a wonderful hotel. Our guide was awesome picture My Big Fat Greek Wedding. Embarkation was smooth as silk. The room; well lets just say like home. Our steward Mohamed and his team made us feel like we were at home and we wanted for nothing. Never waited in a line and never for want of a pool chair or towel or a drink. Our mornings were greeted by Gregory the Viking bartender, he also woks in the Restaurant, Alway a pleasant smile and makes the best coffee on the ship in fact the best I ever had. He always put Mr Dan and Mrs Lisa on the lids with smiley faces. The food was incredible Ellard and Glen always made us feel like we were the only ones in the restaurants. The Kitchen table experience was our favorite shopping with the Chefs in Monaco was Perfect. All tours were amazing and frankly to many to thank we cant think of much to change. What we did not like: The internet is horrible I can fly at 40,000 feet at 680 MPH and get better internet. The TV channels are lacking but movie selection was great. And on departure they had a lousy exchange rate to pay your bill in EUROS and a 3% fee. Were in Europe for gods sake be fair and convenient. Kind of a sucker punch at the end of the cruise. I just put it on my card and got a way better exchange rate and no fees from bank of america. We booked two more ocean voyages with Viking and were looking at that world cruise! :) Read Less
Sail Date August 2019
We like Viking and we liked the itinerary. The public spaces were lovely, the service was great with providers encouraged to interact with guests. Manfredi’s was disappointing, but the main restaurant and the World Cafe were excellent. ... Read More
We like Viking and we liked the itinerary. The public spaces were lovely, the service was great with providers encouraged to interact with guests. Manfredi’s was disappointing, but the main restaurant and the World Cafe were excellent. The view from our balcony was amazing, and the excursions were well run and informative. I am an early riser and especially enjoyed the quiet spots on the ship early in the morning. We were very lucky with the weather - the sea was like glass through most of the trip. The only slight rockiness was later at night when we we rocked in the bosom of the deep. Since we were there in the summer, most nights it didn’t get truly dark. We kept our curtains open and watched the sea go by. Early in the morning on port days we had fabulous views of fjords and mountains. A truly enjoyable experience. Read Less
Sail Date August 2019
We had done a River Cruise with Viking on the Rhine River Basel to Amsterdam. Vikings level of service was outstanding. Last Year we did our first Ocean with Viking on the Sun British Isles Explorer London to Norway 16 Days. It again was ... Read More
We had done a River Cruise with Viking on the Rhine River Basel to Amsterdam. Vikings level of service was outstanding. Last Year we did our first Ocean with Viking on the Sun British Isles Explorer London to Norway 16 Days. It again was outstanding! Fantastic Itinerary. For this Summer we chose Viking Star on the 12 Night Mediterranean Odyssey. I can't say enough great things about the ship and crew as a whole. Everyone works extremely hard and pleases each and every guest. From our cabin (Deluxe Veranda) 3066, was always immaculately kept, House Keeping, Room Service, Maintenance when I locked our safe incorrectly. Wine Service all top Notch! The shore excursions were fantastic, especially the ones we chose. Unfortunately when we signed up for excursions, 2 were Sold Out, The Helicopter tour over Monaco and the French Riviera and the Gondola tour in Venice. However when we were on board Alonya working at the front desk who had sailed with us on Sun British Isles Trip was unbelievably helpful and got us waitlisted and cleared for both. Amazing Service and Amazing tours. Another familiar face was Hector the Wine Sommelier! He is fabulous and was so accommodating with our wine selections along with Ramon the wine steward. They both made a point to come to our table at dinner every night with recommendations. The Dining options are wonderful, the food amazing and the service again Top Notch, We never waited for anything whether a cocktail poolside, water service on the Aquavit Terrace or in any restaurant. Embarkation and Disembarkation super smooth. Our luggage did not make our connection as we were delayed out of Boston but the crew got it to our cabin before we even arrived. The only slight thing I would mention is that a few of our Ports of Call were not that pretty for the cruise Terminal. Would prefer to Moore off the coast and tender in but I understand all of the logistics in moving all the guests, buses etc. Monaco was Amazing. We just booked New Zealand, Australia and the Great Barrier Reef with Viking for 2020! :) Will never choose any other company than Viking. They do everything extremely Right :) Read Less
Sail Date July 2019
We chose Alaska because my parents lived in Alaska before I was born and I have always wanted to go. We chose Viking because we had taken the Viking River Cruise from Nuremberg to Budapest -- and LOVED it! We loved the smallness, the ... Read More
We chose Alaska because my parents lived in Alaska before I was born and I have always wanted to go. We chose Viking because we had taken the Viking River Cruise from Nuremberg to Budapest -- and LOVED it! We loved the smallness, the service, the food, the sightseeing! Everything about it made us want to take an Ocean Cruise with Viking. And we found the same positives on the Orion. It was much larger--but small for an ocean liner. No negatives --all positive experiences. We have talked to people who have taken other cruises and find that Viking is the premier way to go. The cabins were large and well equipped. So many things that cost extra on other lines are standard on Viking. Once you are onboard nothing is extra unless you want to take one of the additional excursions. I loved not having to worry about paying for extras, because they were all included--including the gratuities! Now we have to save up for the next cruise. I have my eye on the "Tulips and Windmills" River Cruise, but there are many river and ocean cruises that I would be thrilled to take. I love visiting the food and culture of the countries we see. One thing I wish had been arranged was transportation (like golf carts) from the gangplank to the tour busses or trains. With limited mobility I chose not to attempt some of the included excursions. I now have an electric mobility cart that I hope will be allowed on my next cruise. Fortunately, there were places to sit along the way from our cabin to the dining room and theater. Read Less
Sail Date July 2019
We’ve recently returned from a trip to Scandinavia that included the 22 night Majestic Fjords and Vibrant Russia cruise. We started the trip in Finland and southern Sweden before joining the cruise in Stockholm. We also extended the ... Read More
We’ve recently returned from a trip to Scandinavia that included the 22 night Majestic Fjords and Vibrant Russia cruise. We started the trip in Finland and southern Sweden before joining the cruise in Stockholm. We also extended the cruise with the Bergen to Oslo rail trip plus extra time in Oslo. There are things about the cruise that were very good. The boat is small, only about 900 passengers, and the decor is neutral (somewhere between modern Scandi and neutral high end nursing home). The gym and jogging deck were great and we made good use of them. The service is fantastic. Daisy and Ronal, who looked after our room, provided a higher standard of cleaning and organisation than any 5 star hotel I’ve stayed in (and I’ve stayed in a lot of 5 star hotels on five continents). There were a couple of experts who provided lectures and held post lecture discussions. Some of these were excellent. And travelling by ship gave us some spectacular views. There were things that fell short of our expectations. The food fell way short of my expectations. There are a number of dining options including the World Cafe, which is essentially a cafeteria, Mamsen’s, a cafe open at breakfast and lunch with a number of Nordic inspired options, The Restaurant, which is open for breakfast and dinner and is described as the premium dining option, Manfredi’s, an Italian themed restaurant, and The Chef’s table which offers a degustation experience. We had our first two meals, and indeed most of our meals during the cruise, in the World Cafe. I was quite shocked to see that the offerings included pasta and pizza kept warm under lights (probably reflecting my inexperience with cruises). The Cafe has plenty of options, some of which change from day to day, but generally the options were a bit ordinary and the steamed vegetables were invariably cold and soggy (I like to eat a lot of vegetables). We had one breakfast in The Restaurant and the food was okay but the service was chaotic. This was on our first morning on the cruise and my partner declared he wouldn’t have another breakfast there (a point he was willing to concede after two weeks of breakfasts in the Cafe). We also had a few dinners in the Restaurant and on each occasion some part of the meal would be okay to good but invariably other parts of the meal were substandard. Overall we felt it wasn’t worth changing out of jeans to dine in the restaurant. While we were offered two dates to dine in The Chef’s table, we only dined there once. Two of the courses were excellent, one okay and one unpleasant. The Mexican theme seemed a bit at odds with both the Baltic location and summer season. We cancelled our second dining option. We had a few breakfasts and perhaps five lunches at Mamsen’s but became bored with the food. We also had about seven meals in an additional dining option, The Pool Grill, but hot dogs and hamburgers weren’t really my idea of summer holiday dining and I pulled the plug on further meals at the Grill. We did have two meals at Manfredi’s and some of the courses were good but others not (my partner described them as cafeteria food delivered by a waiter). I should add that the coffee and tea on board are abysmal. A good point about the dining options was that there was seldom a wait. I can’t believe we paid $2,000/day for a cruise with such disappointing food. On top of the food, after booking the cruise that was inclusive of wine with lunch/dinner, we received an offer to upgrade our alcohol options at a cost of about $60/day for the two of us. I was so angry at the suggestion we pay extra just to have decent wine that I refused to consider it. All of the wine we had was drinkable but few wines were good. The logistics for the excursions were stunningly poor. A number of excursions required guests to meet in the theatre. On several occasions the wait in line and subsequent wait in the theatre, before disembarking, were more than 45 minutes. The line to get into the theatre went past lifts which mean people leaving the lifts were joining middle of the line, often to the audible concern of people further back in line who were afraid they would miss their excursion. The information for meeting onshore for excursions was often vague or downright wrong. This is frustrating, because it wastes precious time, and was actually quite stressful for excursions in Russia where the trip through immigration is quite intimidating. I’d add that on one occasion, early in our cruise, I asked a question of one of the more senior, public facing, staff about the meeting place for an excursion. Instead of answering me her reply was ‘didn’t you have an excursion yesterday?’. I’ve only fired a couple of people in my career but I’ve had fired her on the spot for that. I really resented, and on occasion was infuriated, every moment I spent waiting or following poor instructions. Viking needs to bring in design thinking and behaviour economic experts to work through these processes. I was also very aggravated that Viking didn’t contact us after the Sky’s incident off Stavanger earlier in the year and only replied to my queries when pressed and then with a really insulting response. Had we not paid for our cruise, I’d have cancelled, even though I’d have lost the deposit, because of the way Viking handled this. I can’t comment much on the entertainment because we weren’t interested in attending performances. Several times we encountered the pianist or the guitarist. Both were very talented but the easy easy listening selection they played held no appeal. I have a list of quibbles but my overall feeling is that Viking isn’t a luxury experience. It is aimed at middle America (and while I live in Australia, I grew up in middle America). I couldn’t recommend the cruise to anyone among our Australian family or friends without a lot of qualification (i.e. I don’t know anyone who I think would be happy with the cruise). It appears to me that Viking is trying to appeal to customers from a wider range of countries. I think they have a lot of work to do for that to be a success. I also don’t understand how they have been rated so highly as a luxury cruise. I suspect this is largely driven by the large middle American client base which biases feedback. For us, we have two or three holidays each year but I can’t imagine that we’d look at Viking again. Read Less
Sail Date July 2019
The main aim for choosing this cruise was to see whales, we have sailed with Viking before on the Homelands cruise on Viking Sky so knew what to expect. Viking Orion did not disappoint, the crew were just as helpful and polite. As well as ... Read More
The main aim for choosing this cruise was to see whales, we have sailed with Viking before on the Homelands cruise on Viking Sky so knew what to expect. Viking Orion did not disappoint, the crew were just as helpful and polite. As well as all the interesting information from the guides I also visited the onboard Heritage Centre and from the exhibit 'Are you a Viking' discovered where the thick tissue on the palm of my left hand by the small finger comes from. We took a whale watching extra tour and we did see whales, sea otters and sealions, my wife was very happy. All Viking ocean ships have a good variety of dining options and it is good to vary experiences. The restaurant is our favourite with one visit to Manfredi's for a special meal, but the World Café is just as good, just different. I would recommend the Port Talks as they give more information about what you will be doing next. Read Less
Sail Date July 2019
We had heard from friends and read reviews about Viking Ocean cruises. I wanted to go to Norway and visit my cousins I had never met after the cruise ended in Bergen. I also love the history of Russia so we thought the Viking Homelands ... Read More
We had heard from friends and read reviews about Viking Ocean cruises. I wanted to go to Norway and visit my cousins I had never met after the cruise ended in Bergen. I also love the history of Russia so we thought the Viking Homelands cruise was the best for us. And all came true for us. We loved our Explorer Suite. We did have our cabin steward remove a couple of chairs. He was amazing and made our trip exceptional along with many other staff members. Including Omega our favorite bartender, he kept us well medicated! We do like the fact there are no children, no casino, no photos etc. The food was amazing. We have four friends we had told about our trip and how special it was on Viking and now they are going to be sailing with Viking on the Homelands cruise this Spring 2020! We just returned from a Princess 15 day Panama Canal cruise and it confirmed our love of Viking Ocean. We are looking forward to our first Viking River cruise Budapest to Amsterdam Grand European Tour April 8 to April 22 on Viking Lif. This is our 50th Wedding Anniversary trip. Explorer Suite 341. Read Less
Sail Date July 2019
The cruise was FANTASTIC. Best cruise of our 17 cruises to date. The scenery was SPECTACULAR along the Norwegian Fjords. Visiting the northernmost point of Europe at 71 degrees north was a thrill. Visiting Scotland and London was ... Read More
The cruise was FANTASTIC. Best cruise of our 17 cruises to date. The scenery was SPECTACULAR along the Norwegian Fjords. Visiting the northernmost point of Europe at 71 degrees north was a thrill. Visiting Scotland and London was equally as exciting. The Viking Sun is a VERY well managed ship. the crew was VERY friendly and professional. The ship was spotlessly clean and the food was well above our Viking expectations. The itinerary kept us constantly in awe of the beauty of the Norway coast and the British Isles. During the cruise we took 7 of our 9 tours as the included tours and felt like we saw everything and had wonderful experiences with very knowledgeable and friendly guides. Our two special tours were above and beyond for cities we have been to before (Edinburgh and London). But the regular tours were above expectations. While the first look at cost of traveling Viking appears to be higher than other cruise lines, you must take into account that you get (at no extra charge): and include tour in each port, Viking Air transport to/from airport, wine/beer with meals, specialty restaurants, soft drinks and cookies between meals, mini-bar snacks in our room, 4pm high tea, the spa, and lectures on the cultures and areas we were visiting and this was all with 5-star service and professionalism. Basically, it included EVERYTHING. Read Less
Sail Date June 2019
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise ... Read More
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise also had many many people coughing and sneezing all day at every venue. The ship was on "yellow alert" several of the days. The ship allows passengers to serve themselves in the buffet restaurant sharing the same tongs and serving pieces. Guests sneeze and cough into their hands and then pick up the serving pieces and spread germs at every meal. My wife caught bronchitis on this cruise and is still coughing 3 weeks later. The heating and air-conditioning never worked properly in our suite and we were told by the guest services manager that is was a design flaw in some cabins which could not be fixed. Our suite was really noisy and no one on staff could offer a reason. The menus are boring, preparation is very good. We hated the chef's table. We really enjoyed the classical combo and the piano player and the entertainment team of 4 people who did 3 different shows in 35 nights. We're done over 75 previous cruises mostly on Oceania and Regent. This will be our last Viking cruise. We've cancelled 3 future Viking cruises and re-booked all on Oceania and Azamara. Read Less
Sail Date May 2019
We chose this cruise as a great way to explore the Baltic region and we certainly achieved that aim....The tours and lectures meant we returned home having seen and learnt so much! From arrival at Stockholm to the departure gate at ... Read More
We chose this cruise as a great way to explore the Baltic region and we certainly achieved that aim....The tours and lectures meant we returned home having seen and learnt so much! From arrival at Stockholm to the departure gate at Bergen we were looked after very thoughtfully. The senior officers were ever present and available to talk to. A small niggle about the buffet was picked up by an attentive Restaurant Manager and dealt with professionally and personally by the Head Chef. The food throughout was excellent,we enjoyed both speciality restaurants and found it easy to make extra bookings once on the ship. Viking Sea is beautifully designed with lots of interesting artwork and understated Scandinavian style. The lectures we either attended or caught up with on the cabin t.v were all relevant and interesting/ thought provoking. There was more entertainment than we expected, we particularly enjoyed the 2 guest shows by Mary Jess and the resident Viking band and singers. The musicians who entertained in many of the public areas were very accomplished. We took several of the included tours, some were better than others but all gave us an introduction to the area which we were able to follow up independently at most destinations, often aided by the complimentary shuttle bus. After reading reviews we opted to use Alla tours in St Petersburg. They were excellent and I have no hesitation in recommending them. We chose not to take a tour in Berlin instead taking the included morning trip to Rostock and then occupying ourselves in Warnemunde (a local seaside town with a long sandy beach and promenade,interesting waterfront and lots of little shops,cafes ) A day well-spent. We were lucky to enjoy good weather throughout which always helps although strong winds in Gdynia meant we were unable to dock that day, an extra day at sea was easily occupied. If you decide to take this cruise I hope you enjoy it as much as we did. Read Less
Sail Date May 2019
This was not a typical Vicing ocean cruise - it was the 30 day second leg of the round the world cruise, going from Valparaiso, Chile to Sidney, Australia. We chose it specifically to see Australia and New Zealand, and also Easter Island, ... Read More
This was not a typical Vicing ocean cruise - it was the 30 day second leg of the round the world cruise, going from Valparaiso, Chile to Sidney, Australia. We chose it specifically to see Australia and New Zealand, and also Easter Island, all on our bucket list. There were only ~300 passengers booked on the entire round the world tour, and only ~400 additional who rode the second leg like us, so only 700 of possible 930 passengers. Because of the distances involved 20 of the 30 days were at sea cruising, unlike most shorter cruises that are primarily shore stops with few days at sea. With fewer passengers and long time together, everyone. crew and passengers alike, were soon really friends. Several activity had been set up because we were all going to be aboard together so long (bridge club, knitting and needlework club, veterans groups, etc.) that are not normally done on shorter cruises. The entertainment was excellent, primarily because several outside entertainers were brought onboard rather than only having the ship's entertainers. The dining was excellent,in keeping with the usual Viking standards, especially in the Chef's Table, where the menu changed every 3 days so many more options wee available than on the usual Viking Ocean cruise. The only disappointment ws that we were not able to land at Easter Island due to rough water but we had a great narrated circumnavigation of the island instead. Read Less
Sail Date February 2019
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total ... Read More
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total disappointment. Beautiful website descriptions and vivid manager speeches have nothing to do with reality. I have huge experience in sea journeys and have traveled with almost all well-known companies, thus I have a lot to compare with. Personnel qualification level is very low and does not correspond with the one declared by the company. The crew is occasionally rude and careless. Throughout the whole journey I felt discriminated against basing on age and nationality. From my personal observations, the company focuses its services on aged clients but there is nothing to learn this information from and managers will not inform you about that. The quality and variety of meals is very poor: the menu barely differs from day to day and it’s not tasty at all. Meal courses are mean and thrifty, quality of service is very very low. Here’s an example, we were given an apple (a single one) and were constantly stared at, harassing us and signaling us to leave. Here’s my story: My acquaintance with company started with my personal manager almost ignoring me shortly after I purchased the voyage. Later on, he totally disappeared. It turned out occasionally that he quit the company and forgot to hand over me to another manager. It was almost impossible to verify the status of my special requests before the start of the journey. And that’s what they call and individual approach to every client. The first day on board ended up with room service team breaking all the buttons on my new suit, which was quite expensive and purchased exactly for the trip. My friend faced the same situation. The only thing offered to us as compensation was to attach black buttons used for the crew uniform. As soon as we boarded, we informed guest service about food allergy. Despite this, kitchen crew ignored this information and served dishes with products we are allergic to during 2 months of our journey. Guest service never intervened and helped us, we were able to fix the situation only after a huge argument. Soon after leaving South America, the entire ship was left without internet. Guest service managers made up various excuses: something broke down, no signal and many else. The connection was restored only at French Polynesia islands. This information was published in daily bulletin along with new excuses for the situation. Be aware that cafe waiters are very tardy and lazy. You may spend an hour or two waiting for your order to be cooked. The guest service explained the situation in a way that cruise focuses on elderly customers and thus everything is done slowly on purpose for the convenience of aged people. That is a real problem, instead of making the crew work faster the guest service justifies their lack of action. Moreover, the waiters behave themselves very unfriendly. Another serious problem faced throughout the whole journey - dirty dishes and cutlery, in all of the ship’s restaurants and room service as well. Dirty spots and leftovers from previous clients were noticed on a daily basis. Waiters never reacted to this situation! After contacting officers, the only answer received from them was an explanation of the factors that may lead to these leftovers not being completely washed off. This is not the information that I am willing to receive as a guest. I require proper service, not the explanation why the dishes are dirty. Sanitary conditions were a very serious issue, so keep this in mind while booking a cruise. Be extremely careful while ordering chicken eggs during trips on Viking ships. It was a common issue to receive dirty eggs for breakfast while ordering room service. There were several occasions when eggs were messed up in something black or had feathers stick to it and something else, supposedly feces. Multiple complaints to guest service ended up in nothing, Ana, the manager, set it off and stated that she doesn’t know whose fault it was. Fish dishes were of low quality, the fish itself was literally old and tough, absolutely impossible to eat. It felt like fish was frozen several times killing all the taste and flavor. I faced certain problems with Australian visa. Officer pretended he was helping me. I was made to pay for new visa with no guarantees for success, and I felt that Officer wanted me and my friend leave the ship. We got lucky that my friend found a way to solve the problem and Officer had nothing to say against us. Discrimination was also present during this journey. Me and my friend felt being discriminated against every time we went for dinner. Waiters were extremely friendly and gallant with Americans and blatantly ignored other guests. Furthermore, we faced negligent attitude as we were the youngest on board. Discrimination against nationality and age is present and it is unacceptable for international company! Shame on Viking company. The entire crew of Viking’s ship turned our journey into a nightmare with constant problems arising due to their actions or inaction, and nobody except us tried to solve those issues. Financial issues are not properly solved by the personnel. As the journey started, I was told that residuals on my on board account will be refunded at the end of the cruise. The day before the journey ends, I was told that residual funds will be sent to my credit card. Two weeks later I discovered the fact that residual money will be sent to me in check via mail services. This is a total incompetence of the crew and purposely misleading. I’d also like to pay your attention to the uniqueness of cruises declared by Viking company. Small ships used for Viking’s voyages should be able to visit unique ports as it’s claimed by the company. This is a trickery. During our 3-month trip the ship often made stops far from main city ports forcing the passengers to spend 50-60 minutes each way to reach the cities. There were several occasions when the stops were made in absolutely uninteresting and empty ports. The way Viking company contacts its clients after the trip requires special description. All my inquiries are being ignored and none of my e-mails were replied. Official complaint took very long time to be replied and in the end the only thing Mr Cohen could offer me was a 250$ refund for the spoilt 3 months or discount voucher for further cruise. This sounds like mocking rather than serious approach to problem management. I encourage all readers and those who traveled with Viking to write reviews and leave comments on things thaw went wrong during your trip! Currently, the company services are just overvalued and its ratings are absolutely unreasonable! I urge all those who suffered from the actions of the Viking company to unite! Read Less
Sail Date February 2019
When we saw the ad on PBS touting the elegant experience we should expect aboard a Viking cruise, we believed the hype and signed up for their cruise to the Caribbean and Amazon. The itinerary certainly sounded interesting and we were ... Read More
When we saw the ad on PBS touting the elegant experience we should expect aboard a Viking cruise, we believed the hype and signed up for their cruise to the Caribbean and Amazon. The itinerary certainly sounded interesting and we were excited. Having now had it, I can say that this Viking experience was barely average, especially when compared with other cruise lines in the same price point. Oh where to begin... first off, they made the flight arrangements for us instead of doing it ourselves as we typically do. Wouldn’t you know it, they booked us onto a flight at 1:00 AM and selected for us the seats right in front of the bathrooms so the seats couldn’t recline. I chalked it up to their lousy airline travel booking skills or us drawing the short straw, so we took our thump and moved on to looking forward to our trip. We were told we should check in at a certain time, which we did, but the cabins weren’t yet ready at the appointed time, so we asked to wait... only there were just a few chairs in the waiting area, so after a sleepless night, now we had to stand around while waiting in the hot terminal. Maybe a small logistical hiccup, no problem. Once aboard, we were pleased to see that our cabin was nice. Even though it was our first cruise with them, they had upgraded us to a more spacious unit where free pressing was included. Based on their behavior on board, I did not believe this to be a generous or good-will gesture. I speculated that since we had bought early and paid full price, they upped our category so they could fill unsold cabins at bargain prices. What lead to this speculation is that they say they offered wine at dinner ... which they did, supposedly included .. but the instant I opted for a riesling with my dinner rather than their selected red or white, I was asked to produce my cabin number for an up- charge. So much for free wine with dinner. This ship went to the Amazon and Caribbean. Several of the stops had included tours. These were all awful. I've come to realize that you get what you pay for with these "free" tours. They drive you around a lot like bus-prisoners and avoid the things first time visitors want to see, and definitely avoid any beach stops when visiting islands. Instead they include places where they sell alcohol or tourist junk and leave you there to roam for 40-50 minutes. I have no idea who thinks up these tours but they’re all crap, with the sole exception of the included tour of Santarém and folkloric show at Parintins. The paid tours were somewhat better, but don’t get me started on those.... they’re happy to take your money for paid tours but make now reparations when they schedule stops where THEY KNOW well in advance that the things you’ve paid plenty to see will be closed and the experience will be a total bust. Along the way the Viking Sea made a stop at a very shabby town at the entrance to the Amazon called Belém, where we spent an entire day. Believe me when I tell you that the best thing to see there was scores of vultures picking through garbage on the street and on the shore. To add to that insult, the scheduled departure was for 6 PM, which meant that we did not arrive at our next stop until 1:00 PM the following day. The next stop was Tobago, which was probably the prettiest stop on our itinerary... but their docking and departure time allowed us only about 4 hours there, meaning that our highly-paid-for excursion was rushed. I don’t know who is in charge of planning their itinerary but, heads up, it is not guest-centric. And talking about not being guest-centric, the dining experience further underscored this point. They didn’t open the dining room for breakfast until 8:00 am, so if you had an early shore excursion, you had to go to the buffet style cafe on the top floor. Try finding a seat when 900 people are trying to eat at the same time...impossible. On other days they didn’t bother to open the dining room for breakfast or lunch. They, not you, decide if your onboard dining experience will be quiet and elegant, or rushed cafeteria style where you had to catch the eye of the roaming service staff to get a drink, then frequently wait 15 minutes before they passed by again and realized they had forgotten to bring you the beverage you ordered. This cruise included 8 sea days... so I thought I’d get in some pool time... but no! Guests would get up early, drop an iPad or a robe on a pool lounger, and "claim it" for the day. The ship's staff did nothing to police this selfish hogging of deck chairs, even when those chairs remained claimed but empty pretty much all day long. If you did manage to snag a chair, good luck getting a server to walk by and take a beverage order... Nope! Regarding entertainment, they showed one movie a day, although that movie was also available on the movie channel in the state room TV. This channel saved me from jumping overboard to escape, as I could at least watch a movie or two a day. On the daily agenda they scheduled different types of events and talks, but these were aimed a a decidedly older, passive audience... like broadway show trivia and music from the 60s ... and some irrelevant lectures and marginally interesting destination talks. I was bored out of my mind, as no activities were actual activities... no art classes, no "learn to do something new" activities whatsoever. I was praying for it to end. Once we got back into US territory, we had to go through an onboard immigration exercise where we had to go down to a dining room to collect our passports and have them inspected. This was by far the most disorganized experience. 900 people descended as instructed and chaos ensued. Viking was in charge of this exercise and could have assigned tickets for when to come down, but they didn't and it was a mess. Now, the cruise wasn’t all bad. Thankfully, the disembarkation process was well organized and the transfer to the airport went smoothly. Whilst on board I found the wait staff and cabin attendants all to be lovely, but, I can get that on any cruise line, so... guess what... it's unlikely that I'll ever cruise on Viking again.Their adverts overpromised and their cruise experience under-delivered. If I’m going to drop that kind of cash on a cruise, I expect them to plan for my enjoyment. Viking, sadly, fell far short. Read Less
Sail Date December 2018
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute ... Read More
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute decision to primarily to celebrate my spouse's recent retirement. Viking repositions this ship from Europe to MIA where Vikings starts its World cruise offering. Therefore, the crossing offers only two ports of call (Azores and Bermuda). While most people on board were seasoned travelers, a few people were surprised that even with all the greatest technical advances this ship could rock. While we had a variety of weather, the Atlantic is not a small pond and it can be quite rough. Although I heard some complaints, I was surprised about some very unrealistic expectations. Since, we actually treated the trip as an adventure we loved it and rod ecommend that you take some Dramamine with you on any cruise . We did not need ours and the medical center could provide some, if you got seasick. Based on our sailing history, we would not rate this past cruise as extremely rough. The cabins on board the Viking Ocean are very comfortable, clean and well layout. Plenty of space to move around in with many public nooks suitable for curling up with a good book! The Viking Staff is selected for their "yes, we can" attitude. Although each one us are very unique individuals, the Viking crew is overall very happy and proud to be working for a rapidly growing company which the staff likes with a 90% retention rate over any 10 yr period. Food as expected on a cruise, is abundant, diverse and always delicious. On Christmas Eve the SUN served large steamed lobsters and perfectly executed Osso Bucco in their regular dining room. There were a few caviar offerings at the bars with all daily events and menus for all meals posted on in-room tv monitors. A few times we needed to use room service and while it too was very tasty, it could have been delivered a bit hotter. Although this cruise had only two ports of call there was plenty of entrainment. We do like the fact that Viking does not have a casino onboard. There were some small poker games and Chinese Mahjong available for those so inclined. There are also video tables where you can enjoy playing a computer black jack dealer. In addition to excellent port of call talks, Viking has a number historians, technical experts (e.g driverless car engineering), and musicians discussing their expertise in very simple and interesting presentations. Viking requires that passengers be at 16 years or old, which we found the adults to be quite friendly and open to making new acquaintances. For us, most part we found tables for two available. Since our last cruise, the bars have a greatly expanded selection of quality brands. Since I favor Tanquary Ten, I was pleased that it was available at every bar. and covered by our drink package. There is a night club for dancing and a night cap, but we did not visit it this trip.The cruise director conducted a caroling sing along in the atrium on Christmas Eve, utilizing the classical pianists, the Viking band and even the on board acoustic guitarist. Unfortunately, I did scrap up my leg at the Lisbon Airport and I needed to used the medical staff to heal it. This inconvenience limited my ability to use the abundant spa fitness services on board. The Viking Norwegian spirt shines with very unique spa treatments and many pools located in the spa, in addition to the lap pools and hot tubs found on deck. On the SUN you can elect to start in a hot sauna and then cool down in an ice room with snow. If it is your thing, there are great gym machines exist and in the morning you are invited to yoga/pilates classes. Otherwise, weather permitting, you can take to the promenade and get your exercise by running or walking around the ship with instructions on how many laps constituted a mile. All in all we enjoyed ourselves and would consider going again. We find sailings of this duration suit our life styles very well and while we liked this crossing, there are so many other offers that we have not tried. For example we doing a Panama crossing this month. Happy Cruising! Read Less
Sail Date December 2018
I chose this cruise for the Cuba itinerary. I have taken over 100 cruises with all the premium and ultra-deluxe cruise lines and I have never encountered significant problems. First, I would like to address what I consider ... Read More
I chose this cruise for the Cuba itinerary. I have taken over 100 cruises with all the premium and ultra-deluxe cruise lines and I have never encountered significant problems. First, I would like to address what I consider "significant problems" and then mention "irritations" for which I think there is room for improvement and additional training. Significant Problem> When I got to the cruise terminal I could not pass security because I was not on the manifest. A supervisor allowed me to go upstairs where there was a Viking check-in desk. They could not find my name. Ambra (I think that is her name) was called. I explained to her I had people waiting in a car outside in case I could not board and explained my BP was extremely high and I was ill. She told me to "wait right here" while she went back to the ship, After about ten minutes I was lightheaded and dizzy and asked if I could sit and have a drink of water. Any elderly (I am age 75) person, let alone ill, should be offered a seat. Finally, I was boarded. There is no dedicated guest services staff.One calls the Explorer Desk. Four times I was unable to get an answer. When I asked the guest services representative why the phone is not answered he stated they are busy with other customers. There is no recording to indicate that and no option for a callback. The table on patio very dirty with standing water. Housekeeping did come and clean it when I called. I could not connect to the internet. Went to guest services for the third time. They could not help. A third person came to my cabin(after two others tried and I waited in the cabin for two hours) who had IT expertise and fixed it. Guest services called me three times to have me bring my passport. I had to go to the desk and give my passport for the third time. No remote for the TV in the cabin. I called housekeeping and they brought one but could not get it to work.Another person came and explained the safety video had to run first before the TV would work. Surprised to find the main dining room is not open for lunch, I was tired of buffets and wanted to sit down and be served. There are no trays so each course had to be carried to the table with no one to help. My spouse uses a walker so if anyone is traveling with a disabled person the other person has to make multiple trips to the buffet to get food for two people. The buffet (World Cafe) is extremely busy since it is the only place to eat for lunch and the wait staff is unable to provide adequate service. The cruise was advertised as "airfare included." I live in the Ft. Lauderdale area so air was not necessary but no credit is given for local travelers. Other cruise lines I have sailed deduct $300 per person from the fare. Solo travelers seem to be overlooked. I was seated behind a pillar in the Chef's table specialty restaurant and forgotten. This was a wine pairing dinner. The waiter forgot the initial wine so later brought two glasses of different wines, Voice mail service was intermittent. I could not retrieve my messages for a whole day There was a lot of complaining about Viking on the ship. I addressed my concerns with the hotel manager but he stated he is not empowered to do anything about my concerns. He stated that all concerns must be forwarded to corporate. The ship is beautiful. The spa is spectacular and the food is on par with other premium cruise lines but service is inferior to most mainline cruise lines and grossly lacking compared to the other "ultra deluxe" cruise lines such as Seabourn, Crystal and Regent.. I do think there is much more training needed; particularly in guest services and the wait staff in serving solo passengers. My cabin attendant was excellent and housekeeping could not do enough to address my concerns. Thesupervisor of housekeeping came to my cabin several times to make sure everything was OK. And when I asked about some snacks for an "election night party" the offerings exceeded my expectations One final comment. The itinerary was for three days in Cienfuegos and three hours in Santiago. It should be reversed. Everything of interest can be seen in three hours in Cienfuegos but Santiago is a large citywith many more points of interest. I did not do the Havanna tour dueto the 31/2 hour bus ride and the fact that I can take a five daycruise which overnights in Havanna for about half the price of the tour by Viking. In summary, Viking Ocean has beautiful ships but I hope the level of onboard services will be significantly improved. There seems to inadequatestaff; particularly since there are no exclusively guest services representatives. I paid $1100 a day for my cruise but I have had far superior experiences for cruises less than half that amount. Furthermore, if you are a solo traveler, over 65 or have a disability this cruise is not for you. Viking Ocean Cruises marketing targets younger, able bodied affluent travelers who enjoy such things as the "snow room" on board. Read Less
Sail Date November 2018
In the Wake of the Vikings - Ocean Cruise (Sep 2018) Sep 01 - SAN DIEGO - FRANKFURT * Flew on Lufthansa First Class (excellent service) * Arrived in Frankfurt and was met at the plane with a wheel chair for Glenn and full ... Read More
In the Wake of the Vikings - Ocean Cruise (Sep 2018) Sep 01 - SAN DIEGO - FRANKFURT * Flew on Lufthansa First Class (excellent service) * Arrived in Frankfurt and was met at the plane with a wheel chair for Glenn and full assistance transporting us to our departure gate. (Excellent service) Had a couple of hours layover in Frankfurt. Ate lunch at airport. Sep 02 - FRANKFURT - OSLO * Flew to Oslo, Norway (short flight) * Our arrival was late afternoon. * Transfer from Airport to Hotel - provided by Viking - Private Mercedes Benz Limo. * Joe Christian was our driver. (Exceptional service) * Hotel was excellent. * Due to our arrival in the early evening our visit to Oslo was limited. Sep 03 - OSLO - BERGEN * Breakfast at hotel (Food was delicious, procedure for seating in dining room was chaotic) * Transfer from Hotel to Train Station via included Bus tour of Oslo - (Tour Guide was very good) * Train to Bergen - There was confusion regarding the seating on the train. * (The arrangement for lunch on board was unexpected, but the boxed food was hot and good) * Transfer from Train Station to Hotel did not go well. (Guide was late, unapologetic and very unprepared. * Bus driver and passengers were kept waiting with no explanation from the Guide). * Hotel was excellent. We had dinner in the bar as the dining room was full. Sep 04 - BERGEN * Breakfast at hotel (excellent) * Transfer to from Hotel to Ship via included Bus Tour of Bergen did not go well. * Tour Guide was not organized, very difficult to understand. * We literally drove in circles and passed the same locations two and three times. As a result we were not able to spend sufficient time at the Gamle Bergen Open Air Museum * Tour Guide did not clearly point out the difficulty of negotiating the open air museum to our physically challenged passengers. * This included tour has the potential to be so much better. Sep 05 - BERGEN * Breakfast on Ship * We chose to walk on our own from Ship to Funicular in the morning * Strolled through town back to ship seeing some sites along the way * Set sail in the evening for Lerwick, Shetland Islands (UK) Sep 06 - LERWICK - SHETLAND ISLANDS * We chose to skip the tours and took a shuttle bus from the dock to Downtown Lerwick. * We strolled the streets and enjoyed our visit. Sep 07 - TORSHAVN - FAROE ISLANDS ALTERNATE PORT - KOLLAFJORDUR * Our cruise hit a major snag here. After the Captain docked, he was informed by the port authority that we could not dock there. Apparently the dock was double booked and our ship eventually (after 2 hours of discussions) had to relocate to another port on the island. * After relocating we were finally able to disembark and take a two hour bus tour of the area. OK but nothing to write home about. Captain to be commended for his handling of the situation. * Sad thing was the town of Torshavn lost out on our visit entirely. And some of the tours had to be cancelled. * The alternate port was nothing more than a dock and no village. * Very disappointed that none of us were able to visit Torshavn due to the dispute with the port. Sep 08 - AT SEA Sep 09 - REYKJAVIK, ICELAND * We docked without incident at this port. * Glenn took a bus tour of the city. * Pat went to the Blue Lagoon. Very well done with one exception - we were told to bring a towel with us to the lagoon. However when we arrived at the lagoon we were informed that towels were provided as part of our tour package. * This was the only port of call where some of us encountered rain. Sep 10 - AT SEA Sep 11 - NANORTALIK, GREENLAND (aborted) ALTERNATIVELY - AT SEA * Due to bad weather conditions in the area it was decided to skip this port and continue to Qaqortoq, Greenland. * As a result we had an extra day at sea. * Because we had the time the captain took us through a couple of magnificent fiords on the way. Sep 12 - QAQORTOQ - GREENLAND * We woke up this morning in this charming village community. * We tendered in. * We opted out of any tours and wandered around the village on our own. * Viking did an excellent job of greeting us on shore. * The weather was picture perfect. Sep 13 - AT SEA Sep 14 - L’ANSE AUX MEADOWS, NEWFOUNDLAND (aborted) ALTERNATE PORT - SAINT ANTHONY, NEWFOUNDLAND * Due to dangerous weather conditions in the area we continued to an alternate port, St. Anthony, which proved to be a delightful and very friendly community. * Glenn stayed on board the ship. * I took a tender into town and did a lot of walking, exploring and hiking. * Another picture perfect day for weather. * This port should be on the itinerary Sep 15 - AT SEA Sep 16 - SAGUENAY, QUEBEC, CANADA * The scenery as we left the Seaway and went up the river to Saguenay was beautiful. * We arrived in the morning to great fanfare. Several of the town folk came to the dock to greet us with dancing and music. * Upon arrival we were taken in busses to a very large auditorium for a major theatrical production. Excellent. * The port provided wheel chair and electric cart service for the physically challenged from and to the ship. * The transfer from ship to theater and back to dock was a bit chaotic, but short. * Back on board we freshened up, had lunch and then did some walking along the harbor. * Our ship had the best docking location. * There were three other ships in port at the same time and they all had to tender in. * Crew and Staff were on shore to welcome us back to ship with music and champagne! * Another picture perfect day for weather. Sep 17 - QUEBEC CITY, QUEBEC, CANADA * Pat toured the town on his own including a trip on the funicular and coffee and sandwich at Starbucks. * Glenn took a guided bus tour of the city. Excellent Tour and Tour Guide. * We did not get the ideal docking position but there was a shuttle that transferred us between ship and the city. * We felt that an overnight with an extra day in Quebec City would have been preferred. * Another picture perfect day for weather. Sep 18 - MONTREAL * Arrived in Montreal. Disembarkation went very well. Viking Staff there to help and give directions inside the Terminal. * Short Transfer to Hotel via a large van. * Settled into the Westin hotel and began our explorations on our own. * No included tours here. * We had lunch and dinner at the hotel. * The Hotel and Dining Room was excellent. Sep 19 - MONTREAL - Extended stay * Enjoyed our included breakfast at the Hotel. * We set out on our own and toured the city including a visit to the Bank of Montreal and Notre Dame Basilica. * As suggested by the Hotel concierge we had an excellent lunch at the Portus 360 revolving restaurant with commanding views of the city. * We then continued exploring the city on foot, including a visit to St. Patrick’s Basilica and the Olympic Monument. * We attended the night show AURA at Notre Dame Basilica followed by a delicious dinner back at the hotel. This should be highly recommended to all clients in advance so as to get a seat. Very popular. Reservations should be made well in advance. We purchased our tickets on line from home before the trip. Sep 20 - MONTREAL - PHILADELPHIA - SAN DIEGO * Enjoyed our included breakfast at the Hotel. * After breakfast Pat took one last walk through Montreal Old Town * We had a private included transfer from Hotel to Airport in the afternoon * Flight was late leaving Montreal - no one at the airport kept us informed * Arrived in Philadelphia and was met at the plane with a wheel chair for Glenn and full assistance transporting us to our departure gate. (Excellent service) * Arrived in San Diego late at night and took cab home. The ship - Viking Sea * It is important to note that there was a serious problem on board this ship. Based on our own personal experience and conversations with some of the passengers - there is a noise problem that needs to be addressed. * Our cabin, 4084, was so noisy we could not sleep at night. * We invited engineering into 4084 so they could hear the noise as well and they did. Not at all clear what the cause was but it was intermittent and even occurred when the ship was not moving. It was a very loud booming sound and vibrated one wall in the cabin. * After two nights in that cabin - Viking relocated us to cabin 5026 which was identical to 4084 except without any noise. * The staff was excellent. The public areas were comfortable. * Attention to detail could be better. Example: the tile floor in the World Cafe is chipped and cracked in places and the grouting appears dirty. Food Service & Entertainment * Food on board the ship in the main dining room and the World Cafe was creative and delicious. The food was not often hot and only mildly warm. Warm plates were offered as an alternative to the cold plates under the counters at the buffet. This needs attention and better notice. * For one of the meals in the main Dining Room Glenn had to ask the waiter for a replacement of the main course as the one delivered was barely warm. * Meals were creative, excellent presentation and flavorful. * Eric, the maitre’d, was outstanding. He was attentive and helpful. Prior to the cruise we were not able to get an earlier seating in the Chefs Table and Manfredi’s restaurants. Eric took care of that and we were able to dine earlier. * The Pool Grill provided nice simple options for meals. * The waffles in Mamsen’s were outstanding. * Both Alternative Dining Rooms were excellent. Service excellent and food excellent. * Wintergarden Afternoon Tea very well done. * The Afternoon Brunch in the Wintergarden was outstanding. They did run out of some of the items too soon. * Table 131 in the main Restaurant is a very bad table to sit at. There are glaring fluorescent lights from the kitchen area visible in parts of the dining area. Recommend a modification so the light is not visible to guests. * Entertainment on board was good. Drew, the Cruise Director, was amazing. His ability to sing, play musical instruments and his knowledge of the ports we visited - incredible. Read Less
Sail Date September 2018
This was an area of the world that we have always thought of visiting. To say the least, we had an outstanding cruise! Having a day in the originating and departing port was a bonus and exactly what we wanted. Checking into the ship was a ... Read More
This was an area of the world that we have always thought of visiting. To say the least, we had an outstanding cruise! Having a day in the originating and departing port was a bonus and exactly what we wanted. Checking into the ship was a breeze, no line and greeted warmly. There were more excursions than we could ever take on one journey so maybe we’ll have to do this again? Since we didn’t think we would ever do this again, it was hard to decide on just one a day! Our excursions were outstanding, the coaches were new, air conditioned, comfortable and never crowded. Our drivers were amazing and our tour guides were very knowledgeable and personable. There were excursions for every ability level and the transportation accommodated our needs for part of the family needing additional assistance. One of our excursions was scheduled for the building opening time so we were the very first group in the church and there were at least 2000 people outside waiting. Viking books their excursions well. The dining was always just right, from the specialty restaurants, to the main dining room to the buffet. We utilized room service each morning so we could sleep in just a bit longer before heading out on our excursions. This was wonderfully convenient and the food was hot and tasty. The common areas were impeccably clean and inviting. The staff in these areas were there to take care of you but not a nuisance. Every staff member on this ship is there to make you happy and they did. We chose Viking because pretty much everything is included and that included one excursion per port per day. There was no nickel and dimeing you on this cruise line and everything was top notch service oriented. I will only sail with Viking for any of my future adventures. Thank you to the Captain and Crew of the Viking Sea for a wonderful Family Adventure 2018! Read Less
Sail Date August 2018
Having experienced a Viking river cruise 2 years ago, we thought we would try an ocean cruise. We arrived at the departure city 10 days in advance to explore and enjoy - then went to the ship. Vueling Airlines (normally I would not name ... Read More
Having experienced a Viking river cruise 2 years ago, we thought we would try an ocean cruise. We arrived at the departure city 10 days in advance to explore and enjoy - then went to the ship. Vueling Airlines (normally I would not name an airline - but this organization deserves to be mentioned) lost one of our bags and the folks at Viking went the extra distance (literally - from Monte Carlo to Nice) to recover the bag even though they were NOT part of the problem. Customer service was perseverant and excellent! Following the official christening a week prior, we were the first passengers to experience this brand new ship - and what a treat it was! These folks know what it costs to offer a 5 star trip and do not nickel and dime you along the way. Viking does not do anything on the 'cheap'. They truly make it a 5 star experience. Just prior to arrival, we were informed by e-mail that we had a complimentary upgrade to a Penthouse Veranda Stateroom (possibly because we had sailed with Viking in the past). Cabins are very comfortable and spacious with lots of storage within. Little things like a heated bathroom floor are abundant and well thought out. The cabin attendants are quick, thorough and very well trained. The ship graciously provides you with a list of the room's contents...and relative value should you decide to tuck something in your suitcase upon departure. You are free to bring whatever alcoholic beverages with you - unlike the other lines that depend on the 'booze packages' to top up their tills! Every palate is taken into account - from gourmet to buffet - the menus are fresh, innovative, varied and absolutely delicious. Evening menus featuring local cuisine, appropriate wines and attentive table service is spot on! For some reason, my wife and I expected an upper end IKEA atmosphere - instead, we got Neiman Marcus (on steroids). Each of Vikings ocean ships have their own unique venue within. In this case, it is an astrological domed theatre featuring well produced movies on space and the arctic experience. An intimate gathering with comfortable seating and about 6 projectors to generate a state of the art presentation. It is kept fairly cold so may want to bring a jacket - or the cashmere blanket from your stateroom! Every member of the staff from the Captain to the maintenance man looks you straight in the eye and says hello - and asks (sincerely) how your day is going. If a member of the staff is not working up to expectation - they seem to disappear for a day - then surface a day later with a broad smile, attitude adjustment and increased efficiency. They do not treat the passengers with an underlying distain that many cruise line staff seem to purvey. When asked "What's it like to work for Viking?" without fail, they are very complimentary about the personnel management policies, hours of work, perks and staff accommodation. The majority of the guides hired for the on-shore excursions are, educated, entertaining, enthusiastic, and experienced. Accents can be a bit of a challenge from time to time but Viking expects a report card at then end of the tour ensuring that the guide performed up to Viking expectations. Unfortunately the shipboard WiFi can be a little flakey if you are using your own laptop of cell phone. There is a bank of 6 hardwired computers on the main deck along with a printer should you happen to need one. In summation, we expected great - and got an 'over the top' experience. Viking deserves the accolades it receives from the various travel organizations. Would we spend this much again for a cruise? If it is with Viking, the answer is yes! Read Less
Sail Date June 2018
This was our first crucial and we did a lot of research before we picked it. We even went to the cruise show at the NEC. We wanted a small boat that was very informal and that is what we got. We loved it. We would go back and would ... Read More
This was our first crucial and we did a lot of research before we picked it. We even went to the cruise show at the NEC. We wanted a small boat that was very informal and that is what we got. We loved it. We would go back and would certainly recommend Viking. The ship is very understated. The decor is Scandinavia chic. The cabins are small but have everything you need. What is a bonus is the verandah where you can sit and admire the sunsets. Everywhere is spotless. However there is always somewhere to sit and read quietly. The pool are does get busy and we found it can be harder there to find a place to sit than say in the Explorers lounge. The staff are amazing. Someone somewhere is always working with a smile, saying hello and can I help you? Food- we tried all the restaurants. There is plenty of food and the quality is good, service can be a bit slow depending on who is serving you. Chefs table- worth going once, set 5 course menu with different wines at each course. Food a bit too rich for us. Manfreidis - again worth going to, more choice but very loud and busy. Restaurant- more formal but fine didning, excellent food. Worlds cafe - ate there mostly as it is very informal no need to dress up. Fantastic buffet you could just have a bowl of soup or a 3 course meal. Afternoon tea was delicious Explorers lounge - lunch and cakes in the afternoon. Good quality Pool grill mainly beef burgers but again good quality for lunch You can have drinks with your meals some didn’t bother having the drinks package. Trips- we only paid for Florence which is definitely worth the money. Stunning. Pisa - seeing the leaning tower was good fun Monaco- loved it and you can get around so easily you don’t need the tour St tropez- don’t bother with the tour waste of time. Not much to see and you can do that on your own Marseilles- again loved it so much to see but I wouldn’t bother with the tour as a shuttle bus is run from the ship and it is so easy to do your own thing. Barcelona again I would do my own thing as the tour is mainly a coach trip and 30mins in the city. Fellow passengers aged from 20-80 but 95% are American. Criticism - the flights having to change at Amsterdam when we are only flying from England to Rome and from Barcelona. It took us 14 hours to get home door. It was quicker to get to the states. Read Less
Sail Date June 2018
This was a cruise to celebrate my Mother's 80th Birthday. Everything about the ship, staff, activities and food was top-notch. The cabins are spacious and very well thought-out. Every cabin has a veranda. The Cabin stewards are ... Read More
This was a cruise to celebrate my Mother's 80th Birthday. Everything about the ship, staff, activities and food was top-notch. The cabins are spacious and very well thought-out. Every cabin has a veranda. The Cabin stewards are attentive and thoughtful. The food was delicious, varied and plentiful. We especially loved the afternoon tea. the ship is so well thought out that you never feel as though you are among hordes of people--there are nooks to sit and read or nap. Bars and bartenders remember your name and beverage. The only advice we would offer is that if you are a person with limited mobility - for whatever reason - you have to be very very careful about the excursions you choose, and the excursion staff doesn't always have an accurate depiction of the walking involved on a particular excursion. Sometimes the buses are far away from the ship. Sometimes a shuttle from a town is a long walk from the city center. Sometimes the excursion itself has a description of "a short walk" that can be half a mile. My mother and I had to sit on the bus for over an hour during one excursion because the "short walk" to Grieg's home and a recital of his music was too far for her (after the first stop, which was also a "short" walk.) This was especially disappointing, because it was to be the highlight of her trip. I ended up losing money because excursions ended up being too difficult for her, and the 24 hour in advance cancellation policy prohibited a refund. All this being said, if you are able bodied, you will find this cruise to be exceptional. Read Less
Sail Date June 2018
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