Where do I start? My wife and I are 70 and active. We have also cruised on Celebrity and Oceania several times. This was our first Viking cruise.
After two weeks I just wanted off the Viking Mars. For the same money the suites in other cruise lines are larger and better appointed. The decor in the Viking suite made you want to get out the room. The food was often cold and bland. The ...
Thank you for providing us with a detailed account of your recent voyage, stevewallace1. Your feedback is highly valued as it helps us gain insights into how we can enhance our services to...
Our friends recommended Viking and this particular trip to us. We’d been interested in a Viking River Cruise but booked this first. We will be booking with Viking again because in my opinion, no cruise line can compare-Viking really does dot all the ‘i’s and cross all of the ‘t’s. The ship is immaculate, the restaurants are all delicious, the excursions were top notch and all were handled with top ...
1. Deck 8 and 9 on Viking have outdoors areas with rows of sunbeds - but no shade: No sun shades. No awnings. No shadow.
2. The “Pool Deck” is indoors(!) It does have a retractable glass roof but because they rarely retract it, the vast area is hot, humid and smelly most of the time. Uninhabitable. Behind the - indoors - swimming pool is a big, square room with a (permanent) glass roof called ...
We appreciate you taking the time to detail your recent voyage, Perhedegaard, as such feedback allows us to better understand how to deliver the five-star experience for which we strive. Your...
Fourteen day Cruise of lifetime and expectations too high. Loved previous river cruise before Covid. This one was beyond disappointing. Staff not fully trained. Shore excursions not setup well actually lost a person on tour. Food mediocre (unable to cut through steak or muffin for Benedict; inconsistent drinks at pool bar; fish offerings tough or chewy, speciality restaurants certainly not ...
We appreciate you taking the time to detail your recent voyage, HappyVlytryl as such feedback allows us to better understand how to deliver the five-star experience for which we strive. Your...
The main reason we chose this cruise was to go do some activities in the snow. we prebooked and paid in full for the excursions we wanted to do. Eg: Stay in an Ice Hotel overnight, go reindeer sleighing, husky sleigh ride and ride a snow-mobile.
We DID NOT do any of these. We tried booking a helicopter ride at one of the replacement ports and that got cancelled too. Then tried to rebook a ...
Thank you, Loveshack117, for sharing your experience with us. Your kind words about our onboard staff are truly a testament to their dedication to your comfort. That said, we're sorry to...
The Good:
The ship is nice and the ports are interesting. Manfredi’s is a great place and the man who manages it is a very accommodating fellow. Our room Steward was very good.
The not-so-good:
The silver liquor package is not worth it anymore. When we traveled with Viking on the Budapest to Amsterdam river cruise the higher-end wine and liquor were worth the extra money – on this ...
I chose this cruise because I had taken a Viking River Cruise several years ago and loved it. But this cruise has been a disaster. The arranged flights basically cut a day off the cruise up front. Then cancelled flights caused the flight to be rebooked to the next day AFTER the ship would have departed. But we protested to the airline and luckily got a flight several hours later. We checked ...
We're appreciative of your thoughtful review, HappilyRetired4424, and are sorry to hear of issues due to airline cancellations. Additionally, it's regrettable to learn aspects of pre-trip...
We chose this cruise because we wanted to see the natural beauty of Norway. While we saw some of it, the tours were mediocre at best, the cultural experiences and food were lacking and contrived, and most importantly, expectations were managed so poorly that it was a big problem any time you needed information. From Covid testing to basic information on luggage, transfers, ...
We hear you, Moihereoui. While we appreciate you taking the time to recognize your cabin steward and waitstaff, and are pleased to hear that your cabin and onboard community were enjoyable...
I chose this cruise for the itinerary, but it has been a total disappointment to this point. Before we left, stop in Stavanger replaced with Shetland Islands…bad weather in Shetlands changed the new plan so the port of call was skipped. Stopped a day later in Trondheim where the included tour was 1.5 hr 2 stop panoramic bus tour of not much. Next stop - Bodo - also cancelled due to weather…it ...
We are sorry to learn aspects of your travel with us did not meet expectation, Lkowen001, and appreciate you sharing your concerns. While you have our assurances that any necessary itinerary...
We have traveled with Viking on 10 cruises and were looking forward to a fun voyage around Iceland. We had the required COVID vaccinations and the COVID nasal swab (within 72 hours of flying). Upon boarding the Jupiter, all passengers are given a COVID tracking button and one is required to carry this tracker at all times outside the stateroom. The button allows Viking personnel to monitor your ...
We appreciate you taking the time to share your feedback, runner19492002. While the experience you describe is not typical, we regret to hear that your trip was impacted by health and safety...