First let me start by saying I have cruised hundreds of days with a number of cruise lines, including Celebrity, Royal Carribean, Princess, Norwegian and hold status on many of these lines. I am an avid traveler both by land and sea and have had nothing but positive experiences. Last fall my husband and I celebrated our 25th wedding anniversary, we had so wanted to do a Riverboat cruise We left ...
We appreciate you taking the time to detail your recent voyage, michiganmom2009, as such feedback allows us to better understand how to deliver the five-star experience for which we strive....
First time out of the USA since Covid and we picked to go to Bali and Australia--Big Mistake. We paid Viking extra to book our airline tickets (business class) and were only given 40 minutes to change planes at DFW from the domestic terminal to the international travel. Anyone who travels through DFW knows it's one of the most congested airports in the US.
We arrived at Qatar airlines 15 ...
We appreciate you sharing your experience, Angelpoint, as such feedback allows us to better understand how to deliver the five-star experience for which we strive. Your comments have been...
We normally cruise with Silversea, but with all the positive hype surrounding Viking Ocean and River cruising we decided it would be worth further investigation and financial commitment to cruise with this line. We joined this cruise on Viking Orion in Tokyo Bay, Japan.
Embarkation went fairly smoothly although there was a snaking embarkation line, which is something we are not used to. ...
Allow us to first thank you for celebrating your birthday on board with us, 999andretired, and for sharing this thoughtful review of your cruise. We’re sorry to hear that embarkation did not...
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund deadline passing, they tell the paid up passengers that the only Korean port is cancelled because it falls on a Korean National Holliday. How was this not known in ...
We recognize your disappointment, Rileyprime, and appreciate your feedback regarding necessary port changes. Additionally, it’s regrettable to learn that your dining experience has fallen...
Room Service was terrible. The luggage forwarding, my name brand clothes are stolen by either the luggage forwarding company or port crew. Not enough activities for the world cruiser. Very disappointed with this cruise, was expecting the service to be outstanding. Some bartenders are good and some are disappointing. The Head Chef is excellent but when he left for vacation the food was not ...
As a background, we have taken numerous Viking River and sea cruises. This cruise had been not to Viking standards. Very disappointed and would not recommend. One takes Viking for convenience of travel, to see destination and not just to stay on the ship for the duration of the trip. The itinerary for this trip from Bali to Sydney was poorly thought through and poorly organized. The trip was ...
The Viking Orion is a beautiful ship with good food and stylish cabins BUT....
I would bet that none of the staff have ever been on one of their included shore excursions to test it out. If they had, none of the included tours would have been included for this trip. The tours were worthless. This is a new itinerary for Viking and they have not been able thus far to put an itinerary together ...
Thank you, MarieAnn, for taking the time to provide the cruising community with your detailed post-cruise notes. While your thoughtful recognition of our ship aesthetics is delightful, we...
Wanted to visit Bali and Australia. Requested special diet for all the flights and NONE were passed on the airlines. For some unknown reason, Viking decided to cancel our return flights from Melbourne, and never told us. On board the kitchen was limited on what they could prepare for special diets (GF), meaning only gelato and fruit for dessert.
Excursions were poorly executed to really nice ...
Thank you, C22Jeffrie, for sharing your feedback with us. The flight circumstances you’ve described are regrettable, though we appreciate learning more about the guest experience of our...
My husband and chose to go on Viking’s Orion Bangkok to Bali cruise with our good friends. They have been on a number of Viking river cruises and we have been on 6 cruises however not with Viking. The ship is beautiful and the rooms were as expected, small but nice. However, the “free excursions” were terrible! The ship docked so far away (1.5-2 hours each way) from what they included in the ...
Thank you for the opportunity to address your comments, Phk. Your feedback regarding included tours, onboard service, and itinerary details is appreciated, and we’ve documented these notes...
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours prior to embarkation). Within 48 hours on the ship, developed ottis media (inner ear infection) which was a cause of concern. Went to sick bay & the treating doc ...
Thank you for your review, Diver Vince, and for your candid feedback. We appreciate your understanding of the health precautions taken to ensure the safety of all those aboard and do regret...