4 Helpful Votes
Sail Date: August 2018
We are writing this review to express our dissatisfaction with our recent Grand European Tour “river cruise". On July 30, three days prior to beginning our journey, we received notification that we would embark on the Viking ... Read More
We are writing this review to express our dissatisfaction with our recent Grand European Tour “river cruise". On July 30, three days prior to beginning our journey, we received notification that we would embark on the Viking Skirnir in Amsterdam, rather than Modi due to low river levels. On Aug. 3, at 9:20 p.m., we received notification that our cruise would not sail as described when we booked it, and the Skirnir was not able to make it to Amsterdam. We were not given the choice to cancel, and frankly, it would have been too late, as we had already left for Amsterdam to begin our 3 day extension. While understanding that Viking has no control over the weather, we cannot be convinced that the company knew nothing of the drought affecting the rivers we were to sail months in advance of our trip. We were told by locals in every city on the cruise that there had been no significant rainfall since May. This fact should have been communicated to the travelers who paid well in advance for a river cruise that was almost certain not to happen as advertised! We should have been given the option to: 1. accept the situation and continue our trip 2. apply the amount to a future cruise when the conditions were favorable for actually cruising the rivers as advertised, or 3. receive a full refund. We believe Viking was deceptive by not fully disclosing this information long prior to the day we already began our travels! The information we received once at the hotel (Hyatt Regency, Amsterdam) was remarkably inconsistent and the Viking representatives were ill-informed. We were told to attend a meeting on Aug. 5 at 6:30 for a briefing about the changes, only to find halfway through the meeting it was for a different ship with the same itinerary. We were not the only Modi people there, so we know the information was miscommunicated to others, as well. We were told our meeting was the following day. When we asked the Viking representatives the following morning about the time of the meeting, we were told it had been canceled. Later that night, we received correspondence in our room detailing the next day’s events, luggage pickup, etc. No mention of our Kinderdijk optional excursion, just a group number of the bus we were to board. Next morning we found out there HAD BEEN a meeting, and we missed some important details. The ineffectiveness of the representatives at that hotel was shameful! As it stood, we were bussed 1.5 hours to Kinderdijk, (misinformation caused us to be in the wrong group for the optional barge tour and we missed it), then 3 hours to Cologne, missing the entire river cruise on the Rhine between these cities. We sailed on the Skirnir for a while, but other than in Cologne, didn’t dock in cities where we could disembark and experience the ports as advertised. We purchased a suite with balcony, only to have the incredibly disappointing view of ugly harbors, recycling stations, and industrial holding areas! Not what we paid for! In addition to this, our ship often dropped us off and then left for another port to dock, so we spent a lot of time being bussed from ship to city to new port (generally ugly, sometimes sandwiched between ships so our view was a mirror image of our own balcony). We were told this was necessary because the ship had to make up for time lost in the never-ending series of locks, which took forever to traverse because of the water levels. This unfortunately cut into the amount of time we spent in the cities (which were all wonderful, by the way, and guides were overall very good). We really could have done without the almost unbearably boring restaurants we visited as a group with our lunch vouchers. There were so many other restaurants and cafes we would have enjoyed exploring. Instead, we were coerced into eating predetermined meals of, frankly, unappealing dishes, with no menu options, prepared in huge quantities and served by wait staff who clearly had no use for Viking and their vouchers! Our top deck was inaccessible for the entire time we spent on the Rhine. I expected a bit of this, but the entire river?? After Nuremburg, we were told we would be bussed clear out to Passau, by-passing Regensburg. This meant if anyone wanted to see this city, it would again require a 2-hour each-way bus trip. Honestly, if we had wanted to take a bus tour through the region, we could have saved ourselves a small fortune and just booked one. When we boarded the Viking Modi in Passau, I asked if the rest of the trip would go as planned, and was delighted to hear a definite affirmative from the desk representative! Things were looking up, and the cruise proceeded down the Danube with sundeck open and beautiful weather, stopping in ports with a view (except when we were double and triple tied off other ships, and were unable to use our balconies or open our blinds) and had access to the cities, just as we had expected for the entire cruise. It was quite lovely at this point! But then the rumor mill kicked in, and stories of other cruisers being bussed to and from Budapest filtered through the proverbial grapevine. Still, the crew said nothing, alluded to nothing, admitted nothing - until they had to the day before we were supposed to sail. So our trip would end with another 3.5 hour bus ride into Budapest…but the good news, according to the crew, was we would be docked on the Hermod at the Chain Bridge, at the very foot and center of the city! So great for exploring. Except that didn’t happen – we were docked two bridges up-river, where only taxis could transport the adventurous. There was no advantage to being on the ship, which was stifling inside. We were told that out of NINE ships stuck in Vienna, the Modi passengers were the only ones who would get to go to a ship. Woohoo. We would have preferred being put up in a hotel (5 stars, as we heard from other Viking travelers) at that point. At least we would have been in the city center. In a nutshell, this was not the trip we booked, not the trip that was advertised, and certainly not the trip we paid for. And nearly everyone onboard agreed. I will be sending this letter to those who provided their email addresses, and we will be expecting compensation for what was clearly a misrepresentation of what we could expect. A refund commensurate with our true experience may convince some to book another cruise with Viking…maybe. This episode has left many with a very bad taste in their mouths. We, ourselves acknowledge that if not for the Mediterranean Odyssey ocean cruise we took with Viking in 2017, we would turn our backs and look for another luxury cruise company. There are certainly many to choose from. That said, we hope that Viking will uphold their reputation and do what is right by their guests. They have offered a 50% voucher on the NEXT trip. We are asking for a 50% refund on this trip, not a voucher for the next, since for many there will be no “next”. Read Less
Sail Date: June 2018
We have friends who have taken Viking and they praised their experience. The Grand European Cruise fit the way we wanted to celebrate our 41st anniversary. The friends were correct in their praise. From the moment we stepped onboard until ... Read More
We have friends who have taken Viking and they praised their experience. The Grand European Cruise fit the way we wanted to celebrate our 41st anniversary. The friends were correct in their praise. From the moment we stepped onboard until the day we departed, the service and experience was amazing. I consider myself very organized but I have never seen such a level of organization. Nothing was left to chance. The staff worked very long hours and yet they always had a smile and I was amazed they could remember not only our names but favorite items during the meals. This level of service and pride only comes when the company rewards what they want the customer to experience. To have every member of the staff we encountered also display that level is amazing. I have managed teams for two decades and I never had a team so uniformly deliver the results the company professed in their ads. The ship was immaculate, the room were spotless and we were always asked if we needed anything. I remember the comment that most guests gained ten pounds because of the excellent food. It was certainly excellent but I lost seven pounds because of all the opportunities to take the daily or twice daily shore excursions. The excursions had excellent guides and they really brought out the history and culture of the regions as we cruised. The Viking Cruise lne is not just an experience, it was an amazing trip from every aspect. We plan more trips with you in the future. We want to go where Viking goes. Read Less
Sail Date: May 2018
My husband surprised me with the cruise for our 30th anniversary. From the time they met us at the Budapest airport until we left the boat in Amsterdam we were impressed with the way they took care of us. Our cruise was from ... Read More
My husband surprised me with the cruise for our 30th anniversary. From the time they met us at the Budapest airport until we left the boat in Amsterdam we were impressed with the way they took care of us. Our cruise was from Budapest to Amsterdam. We added several excursions including day trips to Salzburg and Munich. We enjoyed everything! The staff are amazing, the boat is lovely, food is great, scenery is spectacular, tours are well planned and the local guides are very good! They bring a special dessert to all celebrations - since our anniversary was the first night they had ours waiting in our stateroom which we appreciated. The bartenders, Christian and Vladi were great - they wanted to talk to you and make your journey the best it could be. The waitstaff was personable and attentive. The cruise director, Marie and hotel manager, Klaus were always available and even went on the 16 mile bike ride with us and brought champagne to celebrate making it to the end safely! What more do you want? And why haven’t you booked it yet?? I’d go on one of their cruises anytime and anywhere. Yes, there do tend to be more senior citizens on these cruises but that’s a matter of disposable income and free time. We are in our early 50’s and never felt out of place. These are not the party cruises of the Caribbean so don’t go expecting a party and constant food. This is about learning more about Europe and seeing history. Read Less
Sail Date: May 2018
This was our first river cruise and we loved it! We were cruising with sister and brother-in-law for their 50th anniversary, as well as another couple of friends, which made it especially fun. We enjoyed seeing new ports, especially ... Read More
This was our first river cruise and we loved it! We were cruising with sister and brother-in-law for their 50th anniversary, as well as another couple of friends, which made it especially fun. We enjoyed seeing new ports, especially smaller cities, and revisiting some places we'd been before. The included tours at each port were wonderful -- knowledgeable, friendly, and fun guides. We also took a couple optional tours in ports we'd been to before, and those were wonderful as well, and felt like good value for the money. Loved the pace of the river boat and being able to see the shore as we glided by. Dining was a nice assortment of old favorites, available every night, and regional dishes from the regions we were passing through. Included wines also represented the various regions. Entertainment ranged from history talks to opera to a glass blower who worked with Chihuly! The crew made the cruise fun, while providing a first-class experience. We came with friends and went home with more! We'd definitely go again! Read Less
Sail Date: May 2018
We wanted to do a European river cruise on a smaller ship to celebrate my husband's retirement. In our decision making, we took into account that Viking also supports PBS, which we were very impressed by. We liked that the shore ... Read More
We wanted to do a European river cruise on a smaller ship to celebrate my husband's retirement. In our decision making, we took into account that Viking also supports PBS, which we were very impressed by. We liked that the shore excursions were included, and were pleased that all the guides spoke excellent English and shared interesting history and information with us. Our cruise director gave us fantastic information on each of the ports, and we were given maps of the area when we disembarked, so we felt well prepared when we went out on our own. We also had local live musicians on board on a number of evenings, who were outstanding and a real treat for those of us who were enjoying experiencing the culture of the region. The dinners were also reflective of the local cuisine, which we enjoyed immensely. In addition, our cruise director brought us together for some fun games and activities in the evening, and we left feeling like we had many more friends as a result of this adventure. I felt Viking was extremely well organized, and I will definitely take use them again. Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise as a celebration for my wife and I for our 30th anniversary. The length was good and countries we visited were very interesting as well. We found the staff to be absolutely outstanding in their efforts to ensure we ... Read More
I chose this cruise as a celebration for my wife and I for our 30th anniversary. The length was good and countries we visited were very interesting as well. We found the staff to be absolutely outstanding in their efforts to ensure we enjoyed our vacation and that we were able to relax, participate and enjoy ourselves. The people we met in each city, country and venue were proud of who they were, where they were from and the history of their countries. Everywhere we were treated as if we were at home and felt comfortable and safe. It was like we were all one big happy family. Some of the staff we formed special relationships with. I am of Finnish heritage and the Finns and Hungarians originated form the same peoples and region of ancient Europe, so my wife and I started to learn Hungarian and teach some Finnish to two of the Hungarian staff. They were very personable and cared for us and our time there. Now that I have been there I know I could live happily in Germany, the Netherlands, Hungary of Austria. Read Less
2 Helpful Votes
Sail Date: May 2017
WE arrived in Amsterdam after an overnight flight from ATL-AMS on KLM. Great flight and crew with KLM. Viking met us at baggage claim and gave us VIP treatment to ship. (Our airfare was part of the cruise fare.) We had made the same ... Read More
WE arrived in Amsterdam after an overnight flight from ATL-AMS on KLM. Great flight and crew with KLM. Viking met us at baggage claim and gave us VIP treatment to ship. (Our airfare was part of the cruise fare.) We had made the same cruise about 8-9 years ago Budapest to Amsterdam on Viking but this was in the opposite direction. (AMS-BUD). What a big improvement in the MODI over our previous Viking ship! While we had "basement" cabins both cruises, Modi was much improved with bigger cabin and bathroom. Really enjoyed the big screen TV and outside cameras of locks and scenery. Attention to service from the crew was outstanding! Especially in dining and bar areas. All made us feel special and the extra attention we haven't seen on the many ocean cruises we have made in the past. There was more transporting by bus than we had on previous cruise but we understand why since ship can't count on lock availability when needed since locks are so much busier now and cruise lines can not get scheduled lock times like they used to have. Viking has a fleet of dedicated Viking buses to handle us and does it well. Only complaint is we sometimes had long waits in towns to get back to ship but understand the logistics of getting the ship, passengers and buses together at the same time. It boils down to --river cruising has become very popular in Europe and there is just so much room for docking in town. The tours were very nice and well staffed with qualified guides. Headsets were great and needed by us older folks! Ports were well thought out and really interesting. Due to high water for passing under bridges, we were unable to make the wine tour of the Wachau Valley but do understand it was no fault of Viking. Only negative comment about the cruise. We were one of three couples on the cruise. WE all bought trip cancellation from Viking. One of our couples had a medical problem and had to return home early and 2 1/2 months later, they are still waiting for insurance co. to settle up with them for their airfare home and other parts of the cruise they were unable to complete. Viking was very helpful to them in arranging for airfare home at a more reasonable fare than the airlines offered. Also, folks at front desk on ship were very helpful in arranging transportation for the other two couples from BUD-Prague at the end of the cruise. Read Less
1 Helpful Vote
Sail Date: April 2017
* Very impressed with personal journey booklet, all details if we were needed, which were perfect because our flight were delayed. * Our cabin was always very clean and the cruise service were polite. * I am impressed with cruise ... Read More
* Very impressed with personal journey booklet, all details if we were needed, which were perfect because our flight were delayed. * Our cabin was always very clean and the cruise service were polite. * I am impressed with cruise director information daily, our cruise director always working above our expectation. * Included tours and optional tours are great. Transfers were excellent. * I did not drink wine or soft drink except for water, which is fine with me. However, we did not like dinner food, main courses, most of the time. Breakfasts were great. * We could not invite any family members and friends because they did not like the idea of paying for full price a year in advance, or when booking. * We like the idea of switching to different groups, which given cruisers a chance to get to know people from different countries. Sometimes it might turn out that people are from you home town/ state. * We are physically active, unfortunately walking desk was closed due to the weather. However, we enjoy the music and dancing at night instead for our physically work out. Read Less
2 Helpful Votes
Sail Date: April 2017
This was our first European river cruise, though we had already enjoyed a river cruise in China and an ocean cruise in the Mediterranean, both with Viking, both excellent. The level of service on board was outstanding, even given that we ... Read More
This was our first European river cruise, though we had already enjoyed a river cruise in China and an ocean cruise in the Mediterranean, both with Viking, both excellent. The level of service on board was outstanding, even given that we had the Explorer's suite. The spacious accommodations were truly luxurious, and we particularly appreciated the perks that were included (fresh flowers, bottomless minibar, laundry service, 24-hour room service, Silver Spirits package, etc.). Food was excellent as usual, with a wide range of entrees at dinner and plenty of choice at buffet breakfasts and lunch. Table service was friendly and efficient. On board entertainment was varied and interesting; we had a hands-on lesson in strudel-making, a glass-blowing demonstration, numerous talks on local history and geography, and a German Night with local musicians and local food. The resident musicians were a talented singer/guitarist and an accomplished pianist, each with an impressively wide repertoire. Shore excursions were well-chosen and well-organized, with personable and knowledgeable local guides, while leaving enough free time to explore the various ports of call on one's own. Overall the cruise was a very enjoyable, interesting and rewarding experience. We are booked on a Viking ocean cruise to the West Indies in December. Read Less
Sail Date: August 2016
We wanted a great experience and this far surpassed our expectations! We went from Amsterdam to Budapest and then extended our trip with three extra days in Prague. The ship was beautiful, the crew/staff were absolutely wonderful, ... Read More
We wanted a great experience and this far surpassed our expectations! We went from Amsterdam to Budapest and then extended our trip with three extra days in Prague. The ship was beautiful, the crew/staff were absolutely wonderful, professional and very friendly. The food was delicious--five star dining at each meal. Shipboard entertainment/activities were great. I think I danced in the lounge every night and the guest entertainment/activities (i.e. glassblower, opera singers, classical quartet) were excellent. We met people from all over the world and made many friends--that have endured. The port/shore excursions were fun, informative and very interesting. I'm a lover of history so the Unesco sites we visited were especially riveting. I think of this trip every single day--no joke! I would go on the Grand European tour again in a heartbeat! All in all, I would encourage people to consider going on this cruise and if possible, choose the Viking Modi. They will not regret it and the memories made will last a lifetime! Read Less
2 Helpful Votes
Sail Date: April 2016
Viking caters to my age and demographics. And they knew exactly how to care for us, feed us, and sooth us. They know their craft of educating, enriching and exposing us to new and exciting adventures and yet comforting and making us feel ... Read More
Viking caters to my age and demographics. And they knew exactly how to care for us, feed us, and sooth us. They know their craft of educating, enriching and exposing us to new and exciting adventures and yet comforting and making us feel secure. We could not have enjoyed our experiences more. There was not one crisis to face as our crew and tour Director was always there first. Outing were well planned and executed flawlessly. Dining was exceptional and the staff made you feel like they were truly interested in making you happy. Service was pleasant always no matter how trivial the request, if it was important to you, it was important to them. Cabin space was close but adequate and as time went on you felt comfortable in the public spaces of the ship and used your cabin less. Comforts in the cabin were all in place and easy to function. I would not hesitate to book again and recommend this to my friends. Read Less
2 Helpful Votes
Sail Date: April 2016
restaurants - the service was impeccable, always ready to assist with a smile. The staff could not do enough for the guests. the food was average tasting but elegantly presented. I think the problem was the quality of the beef ... Read More
restaurants - the service was impeccable, always ready to assist with a smile. The staff could not do enough for the guests. the food was average tasting but elegantly presented. I think the problem was the quality of the beef offerings or possibly the country it was obtained from. No matter how elegantly it was presented, the beef was just average. Maybe you need another supplier. The kitchen sure did their job in the presentation, but it was the flavor. Chicken dishes were better. The cabin was lovely, clean at all times, bright and airy, light color furnishings. Bathroom sparkled. The housekeepers were exceptional.They did their job with a smile at all times. the room sparkled, linens were bright white and pressed, a joy to sleep in. The ship's staff was excellent. "Joey" our cruise director was exceptional. It was always a pleasure to meet with the group and him in the lounge at the end of our day, one never knew what he would say. He had us laughing over and over again. Excellent choice. He made our trip! Our housekeeping manager was excellent, any request was joyously provided! She was great! The excursions were well chosen. Top notch buses and tour guides on all trips. Our time was well spent on excellent and well planned excursions. A trip we will never forget. Thanks Viking Read Less
1 Helpful Vote
Sail Date: April 2016
We like sailing Viking, opportunity to see Paris. This trip gave us both. And both were great. The thing that was best about the cruise was the care that the crew took in serving the passengers. It was beyond just being nice. In ... Read More
We like sailing Viking, opportunity to see Paris. This trip gave us both. And both were great. The thing that was best about the cruise was the care that the crew took in serving the passengers. It was beyond just being nice. In every port the tours were informative and entertaining. The wait staff was super. The tour director was efficient and very entertaining. The concierge was fabulous. The ship's hotel staff, from top to bottom was excellent. The Captain and his staff ensured everything went smoothly from start to finish. Paris was, well, Paris (fabulous). The Viking personnel there were efficient and courteous. The hotel, Le Meridian, was ok. Breakfast was very good. The room was clean. Our view from the room was of the HVAC system. And one day they missed cleaning our room. Not quite five stars. We opted for the two extra days there (on our own). The location of the hotel, near the Arc de Triumph, led to ease in self exploration of that great city. Read Less
1 Helpful Vote
Sail Date: March 2016
For our first trip abroad, we wanted a guided tour that was relaxing but where we would still be able to visit parts of France and Germany. Seeing Switzerland was a bonus. With all the excellent meals on board, and transportation provided, ... Read More
For our first trip abroad, we wanted a guided tour that was relaxing but where we would still be able to visit parts of France and Germany. Seeing Switzerland was a bonus. With all the excellent meals on board, and transportation provided, this trip was bargain for us. The staff and service on board catered to your every whim. The tours are adapted to seniors and there was enough free time and tips to make every excursion enjoyable. The only disappointment was the rainy weather, as we would have loved to enjoy the sun deck more. Viking greeted us with hot towels and warm drinks upon our return to the ship to make up for this. It was exciting to find out what gourmet meal the chef had made for us each day. Everything was first class! We do plan to travel again with Vikng to see more sites. This is the only way to travel! Read Less
4 Helpful Votes
Sail Date: August 2015
In summary, anything on-board the actual cruise (and tours) were excellent but the "corporate" side of Viking was not. First the good (read that as the ship-board and tour part of our cruise experience): The itinerary, the ... Read More
In summary, anything on-board the actual cruise (and tours) were excellent but the "corporate" side of Viking was not. First the good (read that as the ship-board and tour part of our cruise experience): The itinerary, the ship, the cabin, the food, and particularly our Cruise Director (Marek Snelly) were wonderful. The land tours were well-organized and thorough. The first 3 nights of dinners were fabulous and then just very good thereafter. Because of water levels we had to transfer ships from the Skirnir to the Modi to get to Nuremburg. I know what you are thinking. This review started off as a MODI review so what's this stuff about the SKIRNIR? (See the "bad" comments) The Skirnir and Modi are identical. The entire ship is very well planned and efficient. We are used to Ocean Cruising (having taken 19 cruises on Princess alone) so we are accustomed to much larger (232 sq ft) cabins than the Skirnir/Modi's 180 sq ft. But Viking's are so well designed that, other than the amount of space at the foot of the bed, it actually seemed bigger and more usable. The closet doors have automatic lighting when you open them and are "soft" closing. The toilet seat is also soft closing (ladies you will love that) and the bathroom has a floor level string light for making night time trips to it safe. The shower is longer, skinnier, and somewhat trapezoidal in shape and has a shower wand ... features that are far better than what we have been accustomed to on most ocean liners. Even the built in refridgerator seems larger. The in-cabin safe is wonderful. Our balcony was a bit skinnier in depth than those we have had on ocean liners but very usable. The public areas of Viking are also smaller but very efficient. The main dining room has floor to ceiling windows on both sides and tables for 6 to a dozen. You can sit anywhere but we found that, like us, most people ended up making new friends and sitting with the same group night after night. The wait staff is assigned by table areas so you get to know them, and them you, and what you like or don't like. Our server on the Modi was particularly good. The styling of the Skirnir/Modi is "Scandinavian Design" at its optimum and best ... clean, simple, and elegantly frugal on space. The first 3 night's dinners were to die for. Then they went from being fabulous to just being very good. The one thing they could do to really improve them is to make sure that the hot foods are served hot. I got tired of sending things back and just put up with it. My wife had never had better Veal Medallions. Their salmon is always wonderful. But the "Reduction" Beef Wellington is unrecognizable as a Beef Wellington and I just sent it back and ordered a salmon. But when you see how SMALL their kitchen is you will be surprised that they can make meals for 20 let alone 190 ! All of the people on-board the Viking were very polite and wanting to do literally anything to please. This far exceeded anything we have witnessed on over 25 ocean cruises. But our Cruise Director "Marek" was particularly exceptional. There are no words to describe just how incredible a job he did. And ALL of them knew our names within one day !!! Now for the bad: Let me preface my comments by telling you that I am a dinosaur ... coming from both my upbringing as well as 34 years at a Fortune 10 Company where ETHICS, telling the TRUTH, and FOLLOWUP were demanded and key to your business and of primary measure of you as a person. Candidly, Viking (CORPORATE ONLY) falls so far short in this area it is disgusting. When I booked the cruise, I made sure our booking agent knew how important it was for us not to be seated in the back of a large plane and that this was key to our booking. He assured me that the people at Viking that booked the flights could/would accommodate us. They did not. And help ended the moment he had my charge account number. Above our repeated requests over a 4 week period we were assigned seats in the second to the last row of a 747's middle 4 section (3-4-3 layout)! And everytime I pleaded for reassignment I was hit with something they call "codeshare". Funny but brand new passengers on the flights could buy upgrades ... which I tried to do ... but was told by Viking, Delta, and KLM that it was not possible. In my life I was led to believe that there is a word that describes not being allowed to buy something that others can: DESCRIMINATION. With determination I literally "sat" on the airline websites so as to find a way, albeit at last minute on the 10 hour flight from LAX to Amsterdam segment to be able to swap seats. I was able to purchase "Economy Plus" seats on KLM for the return flight. But it turns out that Viking was only charged $625 round-trip for each of us to fly round trip from Los Angeles! $625??? Have you ever tried to buy a round trip economy ticket to Europe? It's at least $1500-$2000. So I guess that's why you should expect to have the worst seats possible when you book through Viking. You are now forewarned. We were greeted at the Budapest airport by Viking-assigned personnel (on-ship people as far as I was concerned and excellent) and transferred in a lovely Mercedes bus to the dock ... only to find out that we would be on the Skirnir, not the Modi! The river levels near Nuremburg were too low so we had to re-pack our clothes and be bused to the next port, just to be bused back to Nuremburg for the land tour of that port. And at the end of our cruise we docked in Rotterdam, not Amsterdam! It turned out that Viking corporate was not aware that "Sail Amsterdam" (an every-5-year-celebration) did not allow them to do it ... and that this was a "surprise"! What? Viking knew about it for at least 4 years and 11 months and it was a surprise??? They are either brain dead or lying. I think they lied. The point that I am trying to make is that if someone tries to hide things that are out of their control (like the Danube River level), how comfortable are you with what they will do in explaining things that are under their control? We were told when I booked the cruise that we were buying the very last cabin on the ship. Funny, but I talked with at least 4 other couples on our cruise that were told the same exact thing. Bottom line I don't think the word "honesty" is in Viking corporate's vocabulary. I also must say that one of the main reasons for taking a cruise is to only unpack and re-pack once. While this was caused by something outside of Viking's controls, it makes me seriously question ever doing another river cruise Summarizing: Everything about the cruise itself was wonderful BUT make sure you book Viking with your eyes open. I suggest you obtain trip insurance but not from Viking. I used Squaremouth, fyi, and you should expect to pay about 5% of your total cruise/airline/hotel costs to get a rough idea of what reasonable trip insurance should cost. And if you use frequent flier miles to book your flights, understand that travel insurance does not cover that ... as you didn't "pay" anything for it. But what if you used frequent flier miles and Viking cancelled the cruise ... what would you do? I guess I should be very happy. Many cruises by Viking were cancelled as well as by other carriers. Many, as ours, had bus detours. But don't you expect your cruise company to be "up front" and "forthright" in how they deal with these things? It would have been SO simple for Viking just to tell everybody, up front, that it changing ships was a real probability. I would have accepted that. But even Viking's website never acknowledged that our cruise was ... or ever would be ... affected. Read Less
3 Helpful Votes
Sail Date: May 2015
We took our third River cruise on Viking and had a fabulous time! Enjoyed the people cruising with us, the incredible staff and the culinary creations of the chef! The ship is intimate, not the usual herds of people on an ocean liner. ... Read More
We took our third River cruise on Viking and had a fabulous time! Enjoyed the people cruising with us, the incredible staff and the culinary creations of the chef! The ship is intimate, not the usual herds of people on an ocean liner. Crew was outstanding, friendly and most accommodating. Any time we can work out a cruise on a Viking ship, we will take it! If you are expecting Broadway entertainment, casinos and flashy dance floors, this is not for you. But if you are interested in history, expanding your horizons for a better understanding of our world and meeting great people, go on a Viking River cruise! It cannot be beat! Read Less
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