5 Viking River Viking Legend Europe - River Cruise Reviews

Viking Danube Waltz River Cruise August 2018. First two days in hotel due to low water levels. Fourth day in Vienna and ship broke down.p, generator failed. Spent three days trying to fix it but couldn’t. . Bussed to Germany and two ... Read More
Viking Danube Waltz River Cruise August 2018. First two days in hotel due to low water levels. Fourth day in Vienna and ship broke down.p, generator failed. Spent three days trying to fix it but couldn’t. . Bussed to Germany and two more days in hotel. Viking and TripMate insurance will not acknowledge ship broke down. It is as if the ship never existed. Received 25% refund and future voucher. Further compensation denied by both stating that LOW WATER LEVELS resulted in itinerary changes. A COMPLETE LIE. The only low water levels were in Budapest at start of trip. We splurged and paid $12,000 for a suite since it was our 50th anniversary and would be our last big trip due to health issues and our only view on the ship was the stateroom of the boat parked next to us. In all my calls and correspondence not once was the ship Legend mentioned and that it had broken down. I got the silent treatment when I brought it up. We missed two destinations, Krems and Linz and never cruised an inch. We could not use the 25% off voucher for a future cruise and that was all Iwe was trying to get compensation for. I have never dealt with anyone as dishonest as Viking. Read Less
Sail Date August 2018
Don’t book book Viking river cruises. We bought the 7-day Danube Waltz from Aug 5 – 12, 2018, and spent one night cruising. Viking gave us a bus tour with hotel stays. Their boat broke down – couldn’t flush the toilets a lot of ... Read More
Don’t book book Viking river cruises. We bought the 7-day Danube Waltz from Aug 5 – 12, 2018, and spent one night cruising. Viking gave us a bus tour with hotel stays. Their boat broke down – couldn’t flush the toilets a lot of the time – and their compensation is 25 percent of our paid cruise fare, not including the airfare we had to pay to get there. We had low water at the start in Budpest and no boat, but even tough the water had been down for a month, they didn’t reschedule the cruise. For the low water, they gave us a 25 percent future cruise voucher that expires in one year. But the rest of the nonexistent cruise was Viking not taking care of its boat. I feel as though Viking is the car salesman who sells you a Mercedes, but delivers you a Yugo, and then says he will give you a discount on your next Mercedes. By withholding an appropriate refund, Viking is asking us to cover the cost of its repairs and to pick up the tab for a cruise they failed to deliver. I wrote the chairman, Torstein Hagen, but Viking said the 25 percent refund is the best they will do. Sounds like a bait-and-switch scam. Read Less
Sail Date August 2018
Here are the details of my complaint regarding the Viking Legend cruise from 8 – 15 September 2013. I. Silverware, plates, tablecloths hygiene was below standard. 1. From the first meal I noticed both the plates and silverware ... Read More
Here are the details of my complaint regarding the Viking Legend cruise from 8 – 15 September 2013. I. Silverware, plates, tablecloths hygiene was below standard. 1. From the first meal I noticed both the plates and silverware frequently had small particles of dried food which I subsequently popped off using my fingernail. Alternatively, the plates and silverware occasionally felt greasy. 2. Table linen was not changed after every meal, even if it was soiled. At one breakfast I noticed coffee/tea stains around the perimeter of my blue cloth placemat. When I picked up the placemat there was smeared chocolate syrup, food/drink stains, as well as crumbs concealed under the placemat. When I called this to the attention of the Restaurant Manager his only action was to say he would put it in his report. I subsequently saw this same procedure of table preparation repeated after the dinner meal when they set the table for breakfast. II. The quality of both the food and preparation was inconsistent. Some meals were excellent, other meals were mediocre to poor. 1. On two evenings my meat was chewy (tough). 2. On the final night I ordered salmon; it was dry, unappetizing. On this meal my entrée plate was unusually dirty, I did not finish this meal. 3. Bread. The only evening I recall quality bread/rolls served for dinner was our final supper. The reminder of suppers we were served very-soft-crusted, room temperature, sliced baguette-type bread; very unappetizing. What an opportunity to showcase and excel with good bread. Of note, we did have a good choice and range of breads/buns available for breakfast. No bread was ever served at lunch in the dining room. 4. Soups. Without exception, all the creamy soups were poor. Either they were watery without flavour and spicing, or overly thick without flavour and spices and tasted of flour thickening. This was true for both lunch and supper soups. 5. The ‘Austrian/German’ lunch buffet in the lounge. a. Only cutlery provided was very flimsy plastic forks and knives (ineffective to cut or spear food). The paper plates provided were very thin oval-type that I’ve usually seen to serve a single hot dog on a bun. Not appropriate for a lunch buffet. They could have used the same cutlery/plates they provided for lunch in the lounge. b. Dessert. The struddle-type custard-like-filled pastry was not sufficiently cooked. Although the outside was browned, the inside of the dough was gummy. c. Fried chicken. Was tasty but excessively greasy. III. Of significant concern was the conversation I overheard between two ship employees (they did not see me as I was around the corner sitting in dim-light using my laptop computer. This was the night passengers had the optional concert tour and upon return to the ship could have a goulash snack. One employee told the other that since XXX (I did not catch the name) arrived the kitchen was disastrous. They said the quality of the meat and what was purchased was not as good as before. When one was offered some of the goulash, the other said that it was so bad they would not even taste it. IV. Cabin # 100. 1. The carpet was quite badly soiled. I did mention this to the Program Director and I believe the concierge was also there; they said the carpet would be cleaned, but I never noticed a difference. 2. The vacuum system in the shower drain was incredibly noisy, not quite a loud as a lawn mower (that is how loud it was). This vacuum system was also activated when using the sink. When I mentioned this to the front desk I was told there was nothing they could do, the lower on the ship the louder the vacuum noise became. 3. From time to time there was the smell of sewage gas in the passageway between Cabin 100 and the stairs located amidships. V. Seamanship. I am aware of three occasions on different nights the ship bumped the side of lock. On the first occasion the ship also scraped the side of the lock for several seconds. I was told the next day (I did not see this) that there was a diver in the water checking the side of the ship. In conclusion, I was disappointed in the Viking Legend’s overall quality. I want to stress the front line service personnel were quite good and doing the very best they could under the environment established by the Viking Legend’s leadership.   Read Less
Sail Date September 2013
We arrived at Budapest Airport in the afternoon of 2 June - full of hope for our first river cruise. (We have previously undertaken many Ocean cruises). The Viking rep was there to greet us at Arrivals. He told us that the river was a ... Read More
We arrived at Budapest Airport in the afternoon of 2 June - full of hope for our first river cruise. (We have previously undertaken many Ocean cruises). The Viking rep was there to greet us at Arrivals. He told us that the river was a little high right now but we'd be taken to a hotel for a short while, to get some refreshments and then we'd be taken to our boat/ship to begin our holiday. Hurrah! He didn't appear to be concerned so we weren't, we had no reason to doubt what he was telling us. On arrival at the hotel (very nice hotel) we got refreshments, met other passengers and heard from our Program Director, David. He said we shouldn't be there too long, then we'd be taken, by coach, to the Viking Legend, which had, had to be moved due to the river levels on The Danube. Our stay at the hotel was longer than anticipated but eventually we were on our way to the ship. I think we arrived at the ship about 8 30pm, so dinner was served immediately. At that stage we didn't have our luggage, so all went in to dine as we were. The food was - okay. During dinner, David spoke about our plans the next day - a trip in to Budapest by coach. He told us that we'd have a chance to lie in the next morning (a lot of us had, had very early starts - we were up at 3 30am). While we were in Budapest the ship would be moved, he didn't know where. We were still given the impression, at this stage, that we would be cruising soon. The next morning at 8 30am, David's voice came in to the cabin, to tell us that we would be leaving for Budapest at 9 30am - panic stations, so no leisurely lie in and we had to get breakfast. The day in Budapest was fine - we had lunch at a restaurant (the best service of anywhere on the whole trip) and we enjoyed it. The coach journey back to the ship, at it's new mooring, took around 2.5 hours. We were moored at a small, probably disused, industrial harbour in Kormano, Slovakia. It wasn't pretty. We were the inside ship of four tied together, the Viking Bragi was immediately next to us, then a German cruise ship and another we didn't find out about. We got back to our cabin, with Juliet Balcony, we paid extra for and now had a view of a Viking Bragi balcony, they'd already closed their curtains, we did the same - that was the end of daylight in the cabin. We had another minimal briefing from the Program Director and were told that the next day we would be coached in to Bratislava. The ship would remain where it was. We still had not been told that we would not be cruising anywhere on this holiday. The journey in to Bratislava was long the next day as we were obviously not in our intended mooring. The highlight of our journey in to Bratislava was a comfort stop at a petrol station, four coach loads of people, all stopping at the same time - two ladies toilets, facilities for the men. Guide said we should be back on the coach in ten minutes - no way, this stop took the best part of an hour. We had lunch in Bratislava, the service took two hours, shambolic. Our tour of Bratislava was not as long as it should have been, due to travelling distance, long lunch break and the comfort stop. On return to the ship it was evident that the water had risen quite significantly. The German cruise ship had been evacuated and we learnt that the Viking Bragi was being evacuated the next morning. At the briefing that night we were told that we'd be going to Vienna by coach the next morning and that plans were being made to take us to Munich the following day, where we'd spend three nights at a hotel. The Danube was now officially closed. Quite a few people were unhappy about going to Munich - I believe some people left the cruise. The next morning again, the river level had risen, the walkway to shore had been extended. Lots of sandbags around the buildings in the area. The Viking Bragi had been evacuated - we were to return for another night. The estimate of our coach trip to Vienna was out by two whole hours. It took about four hours each way. We had a wander round the city, with the guide on arrival. Then lunch. The service was so bad (2+ hours to get to the main course) that my husband and I left, so we'd have some free time in the city. Viking also ran a trip to Schönbrunn Palace for those interested. We were told it was a very quick visit due to the time constraints of getting back to the ship. That evening we had to pack for Munich. The suitcases had to be ready, outside our cabin, for 8 30am as they were going separately - so they'd be waiting for us in Munich on arrival. Once more on leaving the ship the following morning, the river had risen, the walkway had been extended as far as it could go, over the flooding water, it was really quite concerning. The coaches couldn't park as near, so to get to them we had to negotiate sandbags and an extremely steep, temporary, set of steps up and down. These were quite a challenge for me but positively frightening for some of the more elderly guests who weren't as confident on their feet. The journey time to Munich, by coach, we had been told was 6.5 hours plus stops. No one was happy about that but we had to get on with it (as the Americans like to say on the board we had no option but to 'make lemonade') We set off to Munich at 9 30am - we arrived at the hotel at 9 45pm - TWELVE HOURS LATER. Of course, our suitcases hadn't arrived either - because they were so late in arriving, some of the passengers, plus the Program Director & Viking Hotel Manager, had to sort them out. All we wanted to do was get to bed. The hotel in Munich was nice but a few of us were told that we were Viking customers, so were made to feel inferior to the 'normal' guests there. There was no choice at dinner. I asked for a single scoop of vanilla ice cream, instead of the chocolate mousse served and was told 'it's not possible for Viking customers to deviate from the set menu'. Even if I paid for it, no, not possible. If you wanted to eat lunch at the hotel, it was charged. The internet was at a premium charge. These things were included on the ship. During our time at the hotel a trip in to Munich, with a guide was organised. Also a lengthy trip to Salzburg (which had been part of the original itinerary I think) or by public demand an alternative was also set up to visit Dachau. Munich was chosen as our final destination because people who were not extending our holiday were mostly flying from Munich (the extension was to Prague, which I guess was another lengthy coach journey). We flew home from Munich. The fact that The Danube flooded was not Viking's fault - not the fault of anyone. It's an act of God. However, Viking have access to the finest weather reports, river condition reports and forecasts. This did not happen overnight and catch them out. Some other river cruise lines cancelled their cruises that were due to depart the same day, on a similar itinerary. Another cruise line departed Budapest on the same day as us, then aborted the cruise two days later, as they realised their cruise could not be completed on The Danube. Viking cancelled their return sailing of our cruise on the same day we departed. It was an expensive holiday which turned in to a series of extremely long, arduous, bus excursions. This cruise should never have taken place as it cruised NOWHERE. Read Less
Sail Date June 2013
First, instead of canceling the cruise due to high water they withheld information and convinced everyone that they would be sailing and moved them to the ship outside Budapest by bus. Later we found out that Viking had decided to cancel ... Read More
First, instead of canceling the cruise due to high water they withheld information and convinced everyone that they would be sailing and moved them to the ship outside Budapest by bus. Later we found out that Viking had decided to cancel the next weeks cruise the day we were taken to the ship. Once we were on the ship we were told misinformation and half-truths to keep us on board. We saw abbreviated tours of places that were on the itinerary without the optional tours that they said were offered. The boat did not move from its docking place in a small Slovakian town so we were bused hours in each direction to see short tours of Budapest, Bratislava, and Vienna. Second, I dont think they cared for our safety as they should. We were told that we were to be moved (evacuated) to Munich (not on the itinerary and a 12 hour bus ride). The passengers had to climb over flood barriers and sand bags to get to the buses for Munich. I felt that the passengers were placed in danger by waiting to the last moment to evacuate them. Several passengers were not that mobile and they had difficulty climbing over the sand bags. An emergency medical team was called as we were being moved on the bus but we were not told any details. Later that day my friends were told that the ship was inaccessible and later was told that the crew had to be evacuated by helicopter. The other Viking ship moored with us was safely evacuated the day before to Vienna. We were told we had to go to Munich since there werent any rooms in Vienna. Third, I have been to Budapest and Munich on business but had not been to Austria. Guess what country we saw very little of? I am so disappointed since I didnt get what I wanted; a restful river cruise, a better understanding about Austria or a Viking cruise that was up to standards. Read Less
Sail Date June 2013
Viking Legend Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.5
Fitness Recreation 3.0 3.4
Family 1.0 3.4
Shore Excursion 5.0 4.4
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 4.0 4.3
Rates 4.0 3.9

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