6 Helpful Votes
Sail Date: April 2019
We have been on several Viking River cruises before. Sadly-the Legend is an old, tired, leased ship and is nothing like the Viking owned ships. No aquavit lounge for starters, so no great place to sit outside. No outdoor balcony in our ... Read More
We have been on several Viking River cruises before. Sadly-the Legend is an old, tired, leased ship and is nothing like the Viking owned ships. No aquavit lounge for starters, so no great place to sit outside. No outdoor balcony in our suite-which was really expensive. There’s no service on the rooftop-which is the only outdoor seating. And then there’s the food. The dinners are just not good. I’m not a picky eater-and I haven’t finished 1 meal because they are just not tasty. Breakfast and lunch have been fine. The furniture is worn out and the main lounge is set up like an old cocktail lounge from the 70’s. Viking-shame on you for compromising your standards and proving that your growth is now changing your standards. You leased a substandard ship for your loyal passengers rather than holding off until you had a nice ship available. The cabin had none of the usual Viking electrical outlet choices, so I couldn’t plug in my curling iron! I will say the staff has been very good. The included tours have been good and we’ve had a couple of really fabulous tour guides. Viking should send some secret shoppers on their cruises to see what’s going on and to eat the food. I think the senior management would be shocked if they spent a week on the Legend. Read Less
5 Helpful Votes
Sail Date: August 2018
STAY AWAY FROM VIKING RIVER CRUISES. THEY ARE INTENTIONALLY DISHONEST AND WILL CHEAT YOU IF ANYTHING GOES WRONG. Here is what happened to us. We just returned from what was intended to be a 7-day Danube Waltz cruise from August 5-12, 2018. ... Read More
STAY AWAY FROM VIKING RIVER CRUISES. THEY ARE INTENTIONALLY DISHONEST AND WILL CHEAT YOU IF ANYTHING GOES WRONG. Here is what happened to us. We just returned from what was intended to be a 7-day Danube Waltz cruise from August 5-12, 2018. The day we arrived in our embarkation port, Budapest, we got an email from Viking telling us that low water levels prevented the boat from getting there and we would have to be bussed to our boat in Bratislava. We learned later that Viking knew about the water issues over a month before we arrived, but of course never told us because they wanted us locked into their hot mess of a cruise so we couldn’t demand a full refund before we flew to Europe. When we finally got to the boat and a shortened stay in Bratislava, we had only 1 night cruising. The next morning they told us the generator broke down. We had no toilets and menu items were unavailable since the kitchens were down as well. They told us to use the public restrooms on the boat docked next to us. We also had a high pitched screech in our room from midnight until about 3:30 AM and the room smelled like old socks. We spent several hours on a bus each way to see the Abbey in Krems. Never got to see the town, and the next day were told the generator couldn’t be fixed and we’d be bussed to our disembarkation port of Passau. We spent 6 hours on a bus. They did stop so approximately 100 of us could pay to use the restrooms in a gas station. Then they put us up in a hotel 30 miles outside of town. We got a letter shoved under our hotel room door the night before the “cruise” ended telling us we’d get 25% of the base fare back. Because this didn’t include airfare and our extension in Prague, we got back $1,724 after spending more than $12,000 on this trip. Viking’s concealment of the low water levels was intentionally deceptive – commonly referred to as fraud. This was our worst cruise experience on many levels. Viking is only concerned about its bottom line. It cannot be trusted. We wrote a letter to the Chairman and got no further compensation or apology. Read Less
3 Helpful Votes
Sail Date: August 2018
I am a repeat customer to Viking River Cruises. I will from now on highly recommend ABV (anyone but Viking) most of all due to the lack of customer service in spite of 5 notes to TellUs@Viking.com. We were given less than 24 hours of ... Read More
I am a repeat customer to Viking River Cruises. I will from now on highly recommend ABV (anyone but Viking) most of all due to the lack of customer service in spite of 5 notes to TellUs@Viking.com. We were given less than 24 hours of notice that low water would mean late embarkation onto boat. Not a problem as far as I was concerned before we set out. However, this was the beginning of a horrible and stressful experience (I can not call this a vacation). If you wish to see how poorly Viking treats their customers after they have paid up, please read my story below. It involves ZERO travel assistance in spite of paying extra for it, horrible accomodations, limited food choices, no working toilets, skipped ports of call, accomodations far from tourist areas with no shuttle service, no daylight river cruising on the ship, long hours spent in buses on autobahns, and finally, no contact from Viking representatives even after writing 5 emails. My elderly uncle and mother paid Viking Travel to arrange their business class travel to and from a Viking Danube Waltz Cruise on Aug. 4, 2018. This was their last trip overseas, and due to their physical capabilities, specifically booked business class with Viking for that final special cruise. My mom and uncle flew in from Denver and arrived in Munich 3 hours after I arrived In from Houston. When I arrived, I found out our connecting flight to Budapest was canceled. For the next 12 hours, I attempted to contact all of the travel and emergency numbers Viking gave us in the brochures to assist with getting us all to Budapest. U.S. phone numbers were only open at U.S. Pacific time... Viking cruises in EUROPE! My mom and uncle were automatically rebooked on a flight to Warsaw, Poland with a 40 MINUTE layover in Munich where they were supposed to get through passport control and then change terminals. All other flights were overbooked. Since Viking travel was unavailable at any number I attempted, I worked with a very nice airline representative in the lounge who literally spent 1 1/2 hours on the phone arranging a message to my relative’s inbound plane from the U.S. We arranged a mobility pickup so that they were first off their plane, fast assisted through passport control, and then driven in a private airport car directly to our Warsaw bound plane, which was not parked at a gate. Once in Warsaw, we were with a different airline to get to Budapest, and unbelievably for a second time that day, our flight was canceled. Again, I tried all my Viking numbers including the ship’s number and email which with we were provided, but again, no responses. After a stressful time standing in lines and arranging flights for all of us to Budapest (without Viking assistance), I was finally able to get a hold of Viking travel representative, somewhere on the west coast of the U.S. as it was finally morning in Pacific time before we boarded. They had no idea of our “new” travel plans, nor did they know what hotel we were to go to. They suggested we get our own taxi to where another Viking ship was docked and to ask them where we to go. We arrived late in Budapest, where I stood in line to report lost bags (of course, none of our bags arrived at the airport) and finally, we made it our hotel in Budapest. This was Day 1 of the cruise, and we had no dinner and no assistance from any Viking representatives. The next morning, an impromptu Viking desk was finally manned at the hotel at 8AM, but this hourly worker said she could not help us with our lost bags, told us meals were not included that evening, but that we should meet in lobby for our included Budapest tour in 45 minutes. On the bus, there were no Viking representatives, but only contracted tour guides. We finally met with the program director of our ship, Viking Legend at 1 PM after the tour, and for the first time was able to get assistance with finding our lost bags and assurances that our dinner was free at the hotel. We found out 75% of our fellow cruise guests were booked in the Intercontinental Hotel Budapest, right on the Danube in the middle of the tourist area. Our hotel, the Corinthia was on the second major traffic circle away from the Danube River, too far to walk. No shuttle service was offered for those of us staying in the Corinthia. Viking arranged a lunch after our tour at a restaurant which offered 1 food choice, a chicken breast with sauce and mashed potatoes. Our dinner that night at the Corinthia hotel had 1 offering only, chicken breast with sauce and mashed potatoes. The food was NOT up to Viking standards. The next day we were bused 1 1/2 hours to Bratislava and finally embarked on the ship, Viking Legend. We cruised to Vienna in the middle of the night between 9 PM and 3 AM while we were sleeping. This was to be our only Danube cruising on our ship. Our Vienna tour happened according to plan. However, that evening when we were to cruise overnight to our next stop, Krems, it was announced there was an electrical generator problem, but that it was being worked. We awoke the next morning still in Vienna and were told problem was still being worked (and since the toilets didn’t flush, we could use sister ships public toilets docked on either side of us). Breakfast no longer offered menu items, as cooking was limited due to the electrical problem. Buses were arranged to take us on our next included tour, the Krems abbey, an 1 1/2 hour drive one way. Unfortunately, my mom tripped when traipsing through 2 other Viking boats to get onto the dock to board the bus, and cut open her eye. Viking representatives called an ambulance and we spent the next 3 1/2 hours in the Vienna ER where her eye was bandaged. Back on the boat in the afternoon, specialists were still working on the electrical problem. Announcements occurred frequently saying they hoped we could sail sometime in the night. The plan was to cruise overnight to start of Wachau Valley past Krems and wait until morning, and then cruise through what is the highlight of a Danube cruise. We awoke still docked in Vienna. Electrical testing throughout the morning again meant limited breakfast AND lunch and walking to another ship to use the toilets. We couldn’t get off boat in the morning, because departure was supposed to be imminent as soon as problem was fixed. By lunchtime, they gave up, and we were told to pack our bags, eat a quick lunch (limited offerings due to electrical problem), and then board buses. Viking tried to salvage a tiny portion of Wachau Valley viewing by busing us 2 hours to near Krems where we were herded down a busy tourist pedestrian road to a dock where we boarded a public tourist boat for a 45 minute cruise down the Danube. It was very crowded as we were sharing with non-Viking tourists, and the boat had very few seats outside to see both sides of the river. Understand that on this entire 8 day Viking Danube Cruise, 45 minutes was the sum total of actual cruising on the Danube River in the daylight! Back on the bus we were driven nearly 3 hours to a “resort” hotel 43 km away from Passau, our intended cruise destination. Since this was last minute accommodations, rooms were limited. Our room was in an annex furthest from reception and had no AC nor fan (this was August). The room was over 90 degrees when we arrived and 1 of two windows was bolted shut. I asked for another room immediately and was told there were none. Our room never got below 82 degrees F for the 2 nights we slept there. Viking representatives told us they would try to get window fixed, but nothing was done by the hotel. Drive time to Passau for our included tour was a 45 min. bus ride one way, and our lunch was arranged at a Passau restaurant, where again, due to the last minute arrangements, no choices were offered. Our cruise entirely bypassed the city of Linz and the intended included tour, where for personal reasons, I had most wanted to visit. During and after the cruise, I wrote 5 notes to Viking customer service at TellUs@Viking.com. During and after the cruise, they replied 3 times and assured me I would be contacted when I got home. The last night at the hotel outside of Passau, a letter was slipped under the door in the middle of the night. In it, we were offered a 25% discount off a future cruise good for 1 year (my Mom and Uncle can’t use this and I certainly won’t use it), and a 25% refund on the cruise portion only. Even after we “received” this offer, I wrote customer service about this, and they assured me someone would still contact me. It has been 2 weeks since returning home, and NO ONE from Viking has contacted me, but I do get almost daily advertisements for costly Viking cruises. Please PLEASE reconsider booking anything with Viking. Read Less
1 Helpful Vote
Sail Date: May 2018
This was our second Viking River cruise. We liked the inclusiveness of the Viking River cruises. We had free air, with transfers, an included excursions each days with Optional excursions to choose from. I liked that we were met at the ... Read More
This was our second Viking River cruise. We liked the inclusiveness of the Viking River cruises. We had free air, with transfers, an included excursions each days with Optional excursions to choose from. I liked that we were met at the airport, taken by van to the ship, with a smooth embarkment. Our room included a French balcony, and bed and pillows were comfortable. The food was excellent, with many outstanding choices for each meal. The staff was very attentive to our needs, and also very polite and welcoming. The native guides were all exceptional and we learned a great deal about each country we visited. The other Viking guests were very friendly, and we enjoyed meeting many different people at each meal. Our disembarkment went smoothly as we were transported by bus to the Munich airport. At the airport, a Viking representative met us and helped us find our departing flight.. Read Less
Sail Date: May 2018
We traveled Viking several years ago on the Rhine, which was satisfactory but not over whelming. The itinerary and our familiarity with Viking,its ships.and on-board experience was determinative in returning to Viking. Traveling with ... Read More
We traveled Viking several years ago on the Rhine, which was satisfactory but not over whelming. The itinerary and our familiarity with Viking,its ships.and on-board experience was determinative in returning to Viking. Traveling with another couple we determined to allow Viking to do it all this trip. We elected to extend in Prague (presailing) and Budapest (post sailing) Once we left the luggage with Luftansa, we were guided throughout by Viking's fine staff. Greeted at each hotel and ship board by the friendly Viking staff members, we were able to enjoy the scheduled sights and events without concern. The associated hotels (The Augustine in Prague and The Sofitel in Budapest) Viking booked us into could not have been more pleasant. The Viking concierge staff maintained at each hotel was always available to assist in discovering the local sites and eateries. Both Prague and Budapest are not to be missed. I would highly recommend and extension in each. Viking's booking staff's suggestions as to shore and city excursions were on point in each instance. Prior to departure I had researched Viking Legend and was somewhat disappointed it was one of the older vessels in the Viking fleet. On boarding we found it staffed by an incredibly solicitous staff and comfortable in both the staterooms and common areas. In Vienna I had the opportunity to board Viking Baldar, and in comparison would take the understated traditional elegance of Legend over one of the newer Longships. Legend's traditional wood interior makes it welcoming and charming. The Cruise Director, David Morgan, was brilliant, keeping us informed and entertained throughout . The dinning staff could not have been better. Their oft repeated mantra being they were there solely to make your vacation memorable, and they did!. The cabin (third deck), as to be expected was small but well laid out, functional in all respects and always clean. It seemed as soon as you left your cabin then the hospitality staff would enter to clean or tidy The sail from Passua to Vienna was incredibly picturesque, and Legend's night entry to Budapest was breathtaking. High points? The entire trip was a high point, but we particularly enjoyed our extended stays in Prague and Budapest; the excursion to Cesky Krumlov; time on our own in Pasua and Kremes and the first sight of Budapest at night. I would unreservedly recommend this cruise to anyone,and to those who value traditional ships, I'd likewise recommend Legend. Viking has grown and improved since our first river sail with them. This cruise was enjoyable from beginning to end. The excursions were well thought out and not rushed; The tour guides were (with one exception ins Vienna) personable and informative; and on this trip there was ample time in most ports-of-call to allow some exploration on your own. Viking now has free flowing wine, soft drinks and beer offered at dinner and lunch, and much appreciated improvement over our previous Rhine experience. After our first experience with Viking I was skeptical; but no longer. I'll be happy and look forward to cruising Viking again. Read Less
Sail Date: April 2018
We were four women traveling together and decided to try a Viking cruise. First cruise was Paris to Normandy second cruise this year was Danube Waltz, and next year( yes I did say next year) will be the Rhine. We love Viking because they ... Read More
We were four women traveling together and decided to try a Viking cruise. First cruise was Paris to Normandy second cruise this year was Danube Waltz, and next year( yes I did say next year) will be the Rhine. We love Viking because they do it all. Easy embarkation and disembarkation, no confusion, they are there waiting to assist in every step of the process. Ships are a perfect set up, easy access to rooms, dining room and lounge area. Top deck is a lovely area to sit and take in the majestic sites of the Danube. Included delectable dining, and evening activities kept the momentum going, and shore excursions are organized and extremely informative. You see it all, and are also given free time to explore on your own. We love traveling with Viking and enjoy their expertise, gracious staff and of course meeting new friends. I highly recommend Viking to all those looking to explore the world up close and personal Read Less
Sail Date: April 2018
Our Viking cruise was extremely enjoyable due in part to the many people who were on the ship. From embarking to disembarking everything went smoothly. We were greeted at the airport by friendly knowledgeable people who helped us ... Read More
Our Viking cruise was extremely enjoyable due in part to the many people who were on the ship. From embarking to disembarking everything went smoothly. We were greeted at the airport by friendly knowledgeable people who helped us maneuver the airport to taking us to the car which drove us to the ship. Our room was nicely appointed, quiet and near the library. The meals were delicious and featured cuisines from the countries we traveled too. We enjoyed the included ports and shore excursions and also added additional excursions. We were able to shop during our time in each city. The entertainment and activities aboard the ship added to our enjoyment of the river cruise. The entire staff could not have been nicer from the room stewards to the tour guides in the many cities we visited. This was our second Viking River Cruise, and we are looking to our next one. Read Less
1 Helpful Vote
Sail Date: April 2018
Great destinations, all stunning European cities, met many interesting cruisemates.State room was adequate enough, although small. Ship was dated, looks like a refurbish is in order (carpeting). The crew were friendly and efficient with ... Read More
Great destinations, all stunning European cities, met many interesting cruisemates.State room was adequate enough, although small. Ship was dated, looks like a refurbish is in order (carpeting). The crew were friendly and efficient with their tasks. Food was very good, as always on Viking. Onboard credit should be usable for applying towards tipping the ship crew/staff. Some of the ports were jammed with other cruiselines, which was surprising..we expected other riverboats due to popularity, but still it was crowded, having to walk across other boats to get to shore. Mostly, the tour guides were knowledgable, friendly, and open to questions. Then again others were rushed to maneuver through crowded streets, especially in the major cities. Larger groups are not desirable, since the guide is forced to spend valuable time herding everyone. Airport Transfers worked fine, and the porters did a good job of handling our bags. After having been on a Viking ocean before this, my wife and I prefer them for the comfort and overall experience. Read Less
Sail Date: April 2018
We want a romantic getaway with a small group, no children or pets and a chance to explore European history while enjoy fine cuisines and good wine. With Viking and this cruise, we achieved all of our goals. Each stop along the way was ... Read More
We want a romantic getaway with a small group, no children or pets and a chance to explore European history while enjoy fine cuisines and good wine. With Viking and this cruise, we achieved all of our goals. Each stop along the way was unique and walkable. We were fortunate to have delightful weather and friendly cruisemates. Each evening, we enjoyed a pre-dinner drink at the bar while hearing about the next days planned activities. Dinner followed with a changing menu each night and a good pairing of wine or local beer. Service is top-notch at Viking and by the end of the cruise, not only were we friends with 200 fellow passengers, but also the bartenders, waiters, and other staff members. We are saving now to take our next Viking cruise. The tough part is deciding which one of the many Viking offerings will be our choice. Can't wait! Read Less
Viking Legend Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 4.5
Entertainment 3.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.4
Family 1.0 3.4
Shore Excursion 5.0 4.4
Enrichment 3.0 4.4
Service 4.0 4.7
Value For Money 4.0 4.3
Rates 4.0 3.9

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