2 Viking River Viking Truvor Senior Cruise Reviews

This was my Mother's dream to go to Russia. So I went with her, she 80 and at times needs help getting around. She has taken four previous Viking River Cruises and loved them all. I have over 100 cruise days on ocean ships but never ... Read More
This was my Mother's dream to go to Russia. So I went with her, she 80 and at times needs help getting around. She has taken four previous Viking River Cruises and loved them all. I have over 100 cruise days on ocean ships but never a river cruise. My Mother, my girlfriend and four friends have all sailed with Viking in Europe but never Russia. They rave about how great Viking trip are.....I didn't see that in Russia. This may be my first and last river cruise. It started with Viking offering free air. 27 hours from Seattle to St Petersburg with lay-overs in both Washington DC (2.5 hrs) and Vienna (5.25 hrs). We arrived on the boat at 6:30 pm losing the whole first day. Our return air out of Moscow was a bit better only 19 hours, just one lay-over in Frankfort 91.5 hours). However.....our flight left Moscow at 6 am after we were taken off the boat at 2:30 am for the two hour drive to the airport. We tried to get the flights to Russia changes 6 weeks prior to the trip but Viking said nothing was available. Truvor is an outdate boat design that was refurbished a few years ago. The staterooms were small, Mom amd I worked a system when only one of us at a time would move around to get dressed to avoid constantly getting in eachother's way. No drawers except a shallow desk drawer, limited cabinets with selves and a small closest, challenged us to find room for our clothes to avoid living out of a suitcase. These was plenty of room to store our suitcases under the beds. The bathroom was cramped but we managed, one at a time. The common room on the boat were small and space was not available for all the passengers to attend briefing together. They performed two briefing to accommidate their lack of space. We had unseasonably cold weather (first snows in May in St Peterburg in 50 years). Due to the cold weather, it was difficult to use the decks and balconies for very long, forcing everyone to compete for the cramped interior spaces or stay in your rooms. The Russian boat crew was every professional and navigated the waterways and locks expertly. One very seldom noticed the operations crew as they went about their business. This was Vikings first trip of the 2017 season. Over half the bar staff and dining staff appeared overworked and undertrained. When the dining room got busy, passengers often waited for refills beverages and staff was inattentive to anything but getting meals out. Several of the staff were on their first cruise contracts, so the inexperience showed. I have dietary restrictions. Viking had me send a very detailed description of my needs and said the ship staff would be given the details. The ship staff had no idea of my needs, the information was never passed on to the ship, except to say "a diebetic diet". Close but not really. My "diabetic box lunch for an excursion had sugary juice, starchy potatoe chips and white bread comercially mad ham/cheese sandwich....nothing I could eat. Every dinner, I told the wait staff to replace the starches or white carbs with extra vegitables, but 'No carrots".....every meal I got extra vegitables with extra carrots.....10 straight days. Only two of the four or five bartenders knew how to make simple drinks and one of the more experienced bartenders was fired a few days into the trip for too much drinking. I saw one passenger order a "Dirty martini"...the bartender asked what that was and the passenger has to tell him how to make the drink. I've taken Mediterranean Sea cruises three times the length of this trip at half the cost. This was a very expensive trip for very overrated service and ammenities. The free on-board wifi was great in St Peterburg. I could send/recieve e-mails and post social media with or without attachments and photos.Once we left St Petersburg it was terrible. For days we could not send/recieve a thing. At the first stop on the river, Mandrogy, we were rafted against a Russian riverboat company ship. Viking wifi did not work. I could sit on my balcony or stand on the dock and get great wifi from the unsecure Russian ship wifi....for just that day. Once we got closer to Moscow the wifi was sketchy at best but I was never able to send an attachment or photos...just e-mail. The on-board and local tour guides were very knowledgable and entertaining. However, they could coordinate their speaking points a bit, because very day, every tour guild kept repeating the same Russian Royal family histories. Twice would have been ok, but after 5 or 6 times of the same information....I got it. Russia was very interesting and that saved the trip. More importantly, Mom got to go to Russia. St Petersburg was beautiful, by far my favorite city in Russia. Moscow was a modern metroploitan city. Both were very clean and we felt safe traveling about. The river portion was interesting and the small towns were a joy to visit. We missed out on Kizhi because the lake was iced over. Iced over should have been interesting to see. At the briefing, we were told the boat would stop at anchor as we were going to follow an icebreaker through the icefield and it was safer to do during the day. I awoke to find we transbersed the ice during the night, one passenger told me heard the ice hitting the hull and that woke him to go check it out. I'm a sound sleeper and missed the whole thing. The boat docks outside the interesting part of St Petersburg and Moscow. If you are comfortable taking subways, the ship staff has good information on getting to and from the subway and city centers. Traffic in Moscow is so terrible, that bus/taxi travel is time prohibitive. Had Russia not been so interesting. I would have given Viking a much lower overall rating on this trip. Read Less
Sail Date May 2017
AS this is my second Viking Cruise I had high expectations and once I got to St. Petersburg and on the boat everything was excellent. The Boat, the crew, the food, the drinks, the entertainment... it was all top notch. I'll get back ... Read More
AS this is my second Viking Cruise I had high expectations and once I got to St. Petersburg and on the boat everything was excellent. The Boat, the crew, the food, the drinks, the entertainment... it was all top notch. I'll get back to that later as I want to tell everyone about the hassles with booking flights. Viking offered 'free airfare' and I politely refused, but they insisted the free airfare was wonderful. I said I normally upgrade, and they told me that once an airline was assigned I would be able to upgrade with no problems. So 30 days before our sailing date I called Viking and was told that I was assigned to Aeroflot and I could call them to upgrade or use the Viking partner link to do the upgrade online. I went to the Viking link page and guess what. Aeroflot was not even listed as a partner of Viking on that page. So I called Aeroflot and they said it would cost $385.00 per segment to upgrade, but only my travel agent, in this case Viking, could do it. So I called Viking back and said that Aeroflot had it all wrong and that they could not upgrade me. I called Aeroflot again and they confirmed everything I had been told earlier and I called Viking and they insisted they could not upgrade me. Sooo.. I wrote a letter to Viking headquarters in Basel, Switzerland. They faxed my letter back to the California office of Viking and I received a call from the travel manager. She said in fact I could upgrade for $3800. So for a total of $7600 I could upgrade my flights. I politely said no and asked to cancel the trip. I was told there would be sever financial penalties and I pointed out that I was lied to when I booked. Guess I should have had Viking sign something. I grudgingly traveled with my nose up against the seat in front of me for 10 hours, cursing the trip, the cruise, the flight and Aeroflot. I was glad to arrive in Moscow to get the short hop to St. Petersburg. I met other people on board, and they had no problems upgrading with American airlines companies, the problem was just Aeroflot. OK, now to the actual cruise. It was wonderful, much more than my wife and I expected. The Hotel Manager, Wilheim was great, entertaining, and quick to react to anyone's problems. Jeffrey and Elvira were great in the restaurant. As I said the food was great, and on my wife's birthday I spoke to the chef about a surprise cake and said it was all taken care of. I guess they looked at the passports to get her birthdate. The most tasty cake was prepared, and the 6 people at our table each got a piece. My wife and I learned more about Russia, it's history and it's language in those 12 days then we ever could have imagined. We also visited a Russian commune and we surprised at how they lived. We were glad to hear that they were being phased out. We also visited a Russian home in Yaroslavl and it was very much like an American home. Conversations with the Russian people shower we had the same interests, a happy life, good and smart children who are successful, and a long life. Saint Petersburg was beautiful and the museums, cathedrals, and canals were all noteworthy. Moscow was also wonderful. It was clean, seemed safe, and Red Square (Red means beautiful by the way), was very impressive. I would definitely go back to Russia to learn more.... But I would NOT book or accept free airfare from Viking. They treat you like cattle to get to the ship and to get home. That kind of degrades from the rest of the trip. Read Less
Sail Date July 2015
Viking Truvor Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.0 4.5
Entertainment 4.0 3.7
Public Rooms 3.0 4.4
Fitness Recreation 1.0 2.8
Family 1.0 2.8
Shore Excursion 5.0 4.6
Enrichment 4.0 4.5
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 3.0 3.8

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