4 Viking River Viking Heimdal First-Time Cruisers Cruise Reviews

We also had a disappointing trip on the Southern France Cruise. We stayed in lyon from Wed to Sunday and then the boat went to Avignon. We were bussed around every day instead of cruising down the river as the water levels were too high. ... Read More
We also had a disappointing trip on the Southern France Cruise. We stayed in lyon from Wed to Sunday and then the boat went to Avignon. We were bussed around every day instead of cruising down the river as the water levels were too high. Viking knew this but took our money $8,400.00 which we paid $1,000.00 for a balcony, which we did not use and found out that a ship is parked next to you the whole time we were docked. They give you a little book just before you go and it has all this covered in small print, after you have paid for your trip. What an expensive lesson learned. Viking sent a letter which has the Customer Service Manager name and number, when you call, she does not take calls, what a joke for Customer Service, the rep told us all they would do is 15% off a future cruise, good only for l year. She also said very snarky comment that is you go to Hawaii and it rains all week you do not get your money back, not the same. Very expensive lesson learned about this cruising down the rivers, I was also told that sometimes the river levels are too low. Be Warned. Read Less
Sail Date May 2015
High water on both the Rhone and Saone from flooding (heavy rain and snow melt) altered our itinerary. Viking emailed us one day prior to tell us to meet the boat in Lyon instead of Chalon-sur-Saone. We never did get to see Chalon. Then we ... Read More
High water on both the Rhone and Saone from flooding (heavy rain and snow melt) altered our itinerary. Viking emailed us one day prior to tell us to meet the boat in Lyon instead of Chalon-sur-Saone. We never did get to see Chalon. Then we remained docked in Lyon for four nights, taking a bus to Beaune, Vienne, and Tournon. Cruise director then announced that cruise itself was "cancelled" and that we could go to all of our remaining sites by bus instead. Quite a few folks accepted Viking's offer to refund the UNUSED portion of our non-cruise. Then, the next night, the message changed that the Heimdal would indeed proceed down-river the next morning. We could choose to skip the next tour by remaining onboard for the first cruise of the week or take a bus to Tournon. We took the bus option and were glad we did because it was the highlight day of our trip. We never got to see Viviers either because the ship needed to get to Avignon while the water and bridges were cooperating. To be fair to Viking, the meals were wonderful (same white wine every day though) and quite varied, and they had no control over water levels. But they did know that the high waters would not recede quickly and that our "cruise" was in jeopardy. A cruise-by-bus was not what we paid for. And the short five hour (4-9 pm) cruise that we enjoyed was overpriced. We await a response from Viking about compensation or incentive for another cruise at this time. Read Less
Sail Date May 2015
My cruise on the Rhone River from Lyon to Avignon, France with 3 days in Paris to start, was perfect. I have zero complaints regarding anything whether it be about the ship or the excursions. I have traveled little and am from the Midwest ... Read More
My cruise on the Rhone River from Lyon to Avignon, France with 3 days in Paris to start, was perfect. I have zero complaints regarding anything whether it be about the ship or the excursions. I have traveled little and am from the Midwest USA. Our initial stay was at the Marriott Rive Gauche in Paris where concierge service, by Viking, was provided and appreciated. Our transfers from airport arrival to ship to airport return were dependable and perfect. The ship was fabulous- well appointed, comfortable with service "over the top." Daily information meetings during cocktail hour were needed and appreciated. Every excursion was delightful. I bought 3 extra excursions. A small complaint here would be that I would like "shopping" time in the towns and villages. I'm not a souvenir collector, but, having a fine arts back ground, I would appreciate time to scout out authentic French products and creations. On board food was so fabulous I had not desire to dine elsewhere! Evening entertainment was professional and fun. As I said at the start, this cruise was perfect in every way. I recommend Viking River Cruises to everyone knowing I will be thanked. And thank-you, Viking, for helping me have an experience of a life time. The end result is that I have plans to return to France! Read Less
Sail Date October 2014
It was a pleasant introduction to river cruising. The ship was quite new and maintained is mint condition throughout the cruise. The staff - all of the staff - were totally dedicated to our pleasure, and constantly performing the little ... Read More
It was a pleasant introduction to river cruising. The ship was quite new and maintained is mint condition throughout the cruise. The staff - all of the staff - were totally dedicated to our pleasure, and constantly performing the little requests made by us in addition to their daily responsibilities. The food was outstanding by any standard, and of course, plentiful. The only downside - perhaps because it was my first experience - was the request for tips and suggestions of amount on the final day. There has to be a better way to do this - perhaps in writing before one signs on. There is no doubt that the crew deserved to be compensated, but it is done is a very disagreeable manner and the end of the journey - leaves a bad taste in ones memory. I went up to the Bridge and talked to the Captain about the ship - well, not speaking French, and he not much English - but he was open to all my questions about the mechanics of the vessel. This says a lot for him. All in all a pleasant experience that Pat and I are repeating this April on the Elbe Cruise. Read Less
Sail Date May 2014
Viking Heimdal Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.7
Fitness Recreation 1.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 N/A

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