9 Viking River Viking Delling Luxury Cruise Reviews

We wanted to take a cruise and looked first at cruises within the United States but it was actually less expensive to go to Europe with Viking and the airfare was outstanding with Viking taking care of all the details. It was a "no ... Read More
We wanted to take a cruise and looked first at cruises within the United States but it was actually less expensive to go to Europe with Viking and the airfare was outstanding with Viking taking care of all the details. It was a "no brainer" to us. Viking met us at the airport and provided bus transportation to the ship. They took care of our luggage and delivered it to our room. Disembarkation was smooth as well with Viking taking care of all the details including taking our luggage to the bus and the bus itself. The ship was clean as was our cabin. Dining was outstanding. The food was excellent, the variety vast, and the featured local specialties were fun. There was some ship-based entertainment which was fun and we particularly enjoyed the cultural presentations. The service was beyond reproach. Every employee was courteous and went out of his or her way to make sure we were accommodated. The selection or ports and the included excursions were great. We also went on several optional excursions which were well planned and definitely a good value. We have already scheduled another cruise this year with Viking. Read Less
Sail Date April 2019
Wanted to try something different for a vacation and several friends recommended Viking River Cruises. It was all that we expected and more! Excellent cabin, food, service, excursions, etc. Our transfers between airports and the ship ... Read More
Wanted to try something different for a vacation and several friends recommended Viking River Cruises. It was all that we expected and more! Excellent cabin, food, service, excursions, etc. Our transfers between airports and the ship were excellent. Our cabin was large, comfortable, and included many amenities that we have never received on prior trips - fresh fruit and cookies every day, wine, soft drinks, and champagne in our fridge. Plenty of comfortable seating, not only in the cabin, but on the top deck, the dining room, the library, etc. The waitstaff all spoke perfect English and were extremely attentive. It was nice to be able to sit wherever and with whomever we wanted at the meals. The smaller number of travelers made it easier to get to meet almost everyone on the ship. The food was incomparable! Never had something I didn't like, and I was able to try a variety of foods that were new to me. This will definitely not be our last Viking River Cruise! Read Less
Sail Date June 2018
Our third Viking River cruise. Service , food and staff usual high standard. Ship was beautiful - modern , airy and clean. New outside terrace too - fortunately we had good weather so ate outside several times . Tables were quickly taken ... Read More
Our third Viking River cruise. Service , food and staff usual high standard. Ship was beautiful - modern , airy and clean. New outside terrace too - fortunately we had good weather so ate outside several times . Tables were quickly taken at lunch time but everyone appeared sociable and were willing to share . Perhaps a few tables for two are needed as sometimes we didn't feel like chatting and would have preferred a romantic lunch together. Oliver the director was outstanding- chatty, fun and had some clever acts up his sleeve which were displayed several evenings . [ His background was a professional in the circus/ entertainment field]. Itinerary was a little disappointing .. to many visits to Roman remains for us . We enjoyed the wine tastings and learnt a great deal about wine . [ It all gets you drunk whatever you pay for it !!] We felt more free time for wandering or shopping was needed but lunch beckoned on board .Morning excursions were included , afternoon ones were optional and charged for. We didn't go on the afternoon excursions. We went for a walk along the river or relaxed on board . We had the 'drinks' package. We totted up our daily alcohol and fancy coffees and it definitely worked out cheaper for us than paying[ individually ] as a total at the end of the cruise. Our cabin was 106, with a small high window [lower deck ] and suited us perfectly,we wouldn't have sat outside on a balcony on October. Luxurious toiletries as usual. Bed comfy and with the climate control adjusted to out desired room temperature at night , we slept well. Disembarkation was smoothly organised and transfer to Marseilles airport on a luxury coach . Met at the airport by a Viking rep. who steered us through check in and answered any queries. Read Less
Sail Date October 2015
This was our very first river cruise, after having taken 30 ocean cruises. We boarded the ship in Avignon and sailed up to Chalon sur Soane. We signed up for the 3-day Paris extension through Viking and our package also included ... Read More
This was our very first river cruise, after having taken 30 ocean cruises. We boarded the ship in Avignon and sailed up to Chalon sur Soane. We signed up for the 3-day Paris extension through Viking and our package also included airfare. After reading some of the reviews on this site, I did have some concerns, but ultimately we found the trip to be exactly as advertised and more. The ship itself was beautiful - immaculate and beautifully designed and decorated. We had a small suite which was wonderful - a separate sitting/living room with veranda, and a bedroom with floor-to-ceiling window. The bathroom was large with a very nice sized shower with high-end amenities provided, along with fluffy towels, bathrobe and slippers. We did visit some of the other cabins and found them to be quite small, so we were very glad to have the suite. The entire staff on the ship was friendly, efficient and always ready to help make our vacation a memorable one. Matt, our cruise director, was excellent and seemed to be everywhere. Everyone from the room attendant to all of the restaurant service staff seemed to enjoy their jobs and were always pleasant and friendly. The food was very good, although the quantities and frequency of meals were less than on a typical ocean cruise, but more than sufficient. Matt did a great job of keeping us informed as to what was happening, where we needed to be at certain times, etc. He even provided some of the entertainment, doing a "Liar's Club" one night and a funny trivia game another night (similar to what happens on some ocean cruises). There was a piano player/singer who also performed every night in the lounge. In addition, they did a few extra programs on various topics, such as cheese, chocolate, etc. The weather was beautiful for the entire week, we had rain one morning, but luckily it was a morning when there was no included tour, and by the time we boarded the buses at 2:00 p'.m., the sun was out. The weather was warm, but not nearly as warm as the 100+ temps that had been experienced a few weeks before. The AC on the ship worked fine and we were always comfortable. We did find the river cruise to be a more structured day compared to ocean cruises, but that's because Viking provides at least one included tour each day and it leaves at a very specific time, sometimes as early as 8:30 A.M. The buses used were all new, large and even had bathrooms onboard. Most of the tour guides did a great job and it was very helpful to have the Vox radio devices so we didn't have to stand right in front of the guides to hear them. My only complaint about some of the tours was that very minimal time was allowed for shopping and there were times I could have done with a little less history and detail about the site we were visiting, and a little more free time for shopping. We did do two of the optional tours with mixed results. My husband did the Chateaunauf de Pape tour and thought it was pretty good. We both did the Lyon "cooking class", but for $79 each, it was only a 2-hour session in an un-air conditioned location, the dish cooked was a dessert - I guess I had thought we might be taken to a farmers market to do some shopping, then to a kitchen to prepare an actual meal, or at least a main course. I didn't feel this was worth the $140+ we paid. Most of the bus rides were relatively short which had been another concern of mine, based on some of the other reviews I had read. When river levels are such that the boats can't move as readily, I guess Viking ends up using the buses for more distance travel, but fortunately that didn't happen for us. We had no water-level issues, other than the fact that we traveled under many low bridges, so the upper deck was closed for most of the travel times until we got to the Soane River which seems to have much higher bridges. When the ship was in port, the upper deck was open. We stuck to the planned schedule and only rafted to another ship on one or two brief occasions - because we were on level 3, we could still see out while people in the lower decks found themselves directly facing cabins from other ships. But this didn't happen much at all on this trip. Overall, we had a very nice trip. We were very happy with the Westminster Hotel in Paris which was for our Paris extension. It is an older hotel, but absolutely beautiful with a great included breakfast, and in an excellent location. We were a 10-minute walk from The Louvre and a $10 Euro cab ride from the Eiffel Tower. Viking had a rep at the hotel to meet us, and she distributed room keys, provided helpful information, and was available for 4 hours each day to answer questions and provide assistance. All the transfers and flights worked out well too. There were people on the cruise portion of the trip who had to leave the ship at 3:00 a.m. on the final day, and I definitely would not have been a happy camper if I had been in that group. Viking advertises these trips as 8 days, but they really aren't a full 8 days, especially when you have to leave the ship in the middle of the night! Essentially, it is a 7-night cruise, and barely 7 days depending on what time you arrive on the first day. Because we were doing the Paris extension, we disembarked the ship at 8:00 a.m. for the 4-hour+ ride to Paris, with a 2-hr. stop in Auxerre which was a lovely city. When we left Paris to fly home, a small bus arrived to pick us up, and a Viking rep actually met our group at the airport and helped us find our way. Viking did a great job of handling all these travel details for us and we only had to show up at the appointed times. Read Less
Sail Date July 2015
Just had a difficult week on the Viking Delling, Portraits Of Souther France. For five days we endured temperatures up to 100 degrees F, without any Air Conditioning on the ship. The crew were in denial for three days even though it was ... Read More
Just had a difficult week on the Viking Delling, Portraits Of Souther France. For five days we endured temperatures up to 100 degrees F, without any Air Conditioning on the ship. The crew were in denial for three days even though it was clear there was no AC. Dinner was a nightmare for passengers and staff on a steel ship at 100 degrees F and sleeping was nigh on impossible. We were given a free bar on two nights but there was no attempt to alleviate the heat by fans etc... When the fault was identified, on the last night, UPS apparently 'lost' the part, so the final night on board was also blighted. The problem should have been recognised and fixed earlier and fans made available to help comfort. The staff tried hard and the rest of the services were very good but it still made for a very uncomfortable week. Entertainment was a piano bar singer, but then you don't expect much on a River Cruise where space is pretty limited. Excursions were good and we had the chance to visit Chateau Neuf De Pape, a holy grail for the wine enthusiast. Walking in the heat was difficult but Viking can't control the weather (just the A/C). Food was good with a choice of dining options and when the Restaurant was almost unusable due to heat, they set us up on the Terrace and on the Sun deck for the full menu choice. This really stressed the staff as they were then climbing three sets of stairs with plates and drinks in 100 degs. They really did their best in a difficult situation. Our flight timings were all great, as we made sure when we booked that we got the right options from Heathrow, transfers were spot on. In summary, if the A/C had been recognised, mitigated and dealt with sooner, then the trip would have met all our expectations. We would try Viking again but are inclined to try the competition first. Read Less
Sail Date July 2015
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, ... Read More
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, than deflect the blame for the problem, then distract the passengers from the problem. Fixing the problem should have come first. An apology and acknowledgement would have gone a long way, too. First the Good: (1) The fellow travelers were great -- every made the best of a difficult situation. (2) The ships staff and crew - they were troopers and had to put up with the same discomfort that the passengers did, and they did so with charm and good humor. (3) the Itinerary - the towns we visited were well chosen, and the local guides were excellent. (4) The ship (Viking Delling) had everything one would want on a river cruise ship -- the staterooms are well designed, the bathroom is large as far as cruise ships go, and the showers were great (hot water and good pressure). The lounges and common areas were plentiful and well designed. (5) The chef was accommodating to the vegetarians and gluten-free diners in our group. The Mediocre: (1) the food was so-so. It was plentiful, but nothing to write home about. Avoid the soups at all costs. Their version of clam chowder and lobster bisque were watery soups--not a chowder or a bisque. (2) the women in our group complained there was not enough time to shop in the towns we visited. (3) The on board entertainment -- it was basically a Ricky Martin look alike, with a nice voice, at the piano, doing English as a Second Language Karaoke each night in the lounge. The Ugly: (1) the ships air conditioning did not work. The temperature on our trip exceeded 35 C, on some days it got up to 40. Because the ship's A/C didn't work, the temperature in our stateroom exceeded 80 at night, and there were no windows to open so it was impossible to cool down. During dinner, guests at our table took to wrapping ice cubes in napkins, and wrapping the rolled napkins around their necks -- for 3 nights in a row. (2) The Ship and Viking refused to acknowledge that the A/C wasn't working: for a couple days. They blamed the unusually hot weather and said since a ship is made of metal, it was unavoidable that the ship would get this warm. Then one night another Viking ship docked along side us, we were able to walk into their lobby and dining room, and their A/C worked perfectly fine. So instead of fixing the problem, they offered an open bar to distract us. If our crew or Viking had acknowledgment the A/C system failure earlier, it could have called for repairs earlier. Instead they put their head s in the sand and made the passengers suffer. It turns out that the A/C outage was caused by a plastic bag being sucked into a water intake valve. If Viking had sought a repair as soon as the problem was noted, rather than blaming the design of the ship's A/C system or the weather, the problem would have resolved days earlier. (3) The Viking booked air transfers required at least 25-30 passengers to depart the ship at 3 am (luggage out in the hall at 2:15 am) for a 2 hour bus ride to the airport on the last night of the 8 day / 7 night trip. So in effect, it was a 7 day / 6 night trip. Requiring your guests to set alarms at 2 am on the last night of the tour is not a good way to have people remember the trip fondly. Read Less
Sail Date July 2015
Two weeks ago as we drove to the airport, we received an email from Viking Cruise Lines that because of rising water levels in Southern France, our ship would not be waiting for us at our departure point in Avingnon. Instead we would be ... Read More
Two weeks ago as we drove to the airport, we received an email from Viking Cruise Lines that because of rising water levels in Southern France, our ship would not be waiting for us at our departure point in Avingnon. Instead we would be staying at a Novotel. There was no estimate as to how long we would be quartered there. While the hotel room itself was sufficient the food was below Viking's standards - one might say the food was inedible. Breakfast service was chaotic and overall attention to detail was lacking. During the 2 1/2 days we stayed in Avingnon we were bused to our destinations (often on trips that were more than 1 hour long). Finally we were taken to the ship (the Delling) - another 2+ hours on the bus. After boarding the ship we cruised for a total of 2 1/2 hours, from Vienne to Lyon. Our dream vacation became exactly what we were not looking for - a bus trip - getting up early to get on the bus and then traveling for hours to our next tourist destination. After the cruise was over we were on a bus for over 7 hours to Paris, where our 5 star hotel was a complete joke. The Warwick has seen better days and the room definitely needed to thorough cleaning. We contacted Viking on our arrival home - May 17 and still have had no word from them. While the ship itself was lovely and we don't blame Viking for the rising waters, we believe that they have handled this problem in an unacceptable manner. It is our understanding that Viking was well aware of the problem at least a week before departure and chose to notify passengers on their way to France the day before so that it would not be possible to cancel. Read Less
Sail Date May 2015
On our way to the airport on May 5 we received an email from Viking River Cruises telling us that because of rising water levels, our ship, the Delling, would not be able cruise. We would be housed in a hotel, the Novotel, for at least 1 ... Read More
On our way to the airport on May 5 we received an email from Viking River Cruises telling us that because of rising water levels, our ship, the Delling, would not be able cruise. We would be housed in a hotel, the Novotel, for at least 1 night in Avignon. While we were disappointed we understood that this was something out of Viking's control. However, I was concerned that the Novotel would not meet the standards of a Viking Cruise and I called Viking from the airport asking them for more information and what steps they were taking to make sure we got our money's worth from this trip. The representative I spoke with would not give me any further information. Upon arrival in Avignon we were brought to the hotel via bus. The hotel was adequate the food less than adequate. We were served 5 meals at the Novotel, none of them close to the quality we expected from a Viking cruise. We spent 2 1/2 days at the hotel and instead of cruising to our daily destinations, we were bussed everywhere. Our guides were good but the trips to and from our destinations seemed interminable and were exactly what we hoped to avoid when we booked a river cruise. We finally were brought to the Delling on the 3rd night. The next morning it was back on the bus with lunch at a restaurant - not at all what was promised in the itinerary. We finally cruised from Vienne to Lyon for 2 1/2 hours. That was the full extent of being moving on the water. The bus trips were long and arduous, not at all relaxing. Again, we had lunch at restaurants that were just adequate. We had booked a 3 night extension to Paris. Because we couldn't cruise to our final destination, it took a 7 hour bus trip to get there, not arriving until 4:00. Most of the day was gone by the time we arrived. Our 5 star hotel turned out to be a tired Warwick Hotel that needed to refurbished and thoroughly cleaned. From the hair in the bathtub to no doorman most of the time, it was certainly not worth what we paid for it. I contacted Viking when I got home and was astounded that the customer service department was not available because they were all on a cruise! They would not be listening to their voice mail and would only check email periodically. It is over a week since we returned and have not heard anything from Viking. Not even a form letter apologizing for the circumstances of our cruise. We have subsequently found out that Viking knew of the problem a week before the cruise but didn't notify any of the passengers until it would be too late to cancel. It seems this happens frequently in the spring, but we were never told that this might happen. We would never have booked the trip if we knew that there was a good chance that it would not be allowed to embark. Read Less
Sail Date May 2015
We didn't know what to expect- this was our first ever cruise. It was practically perfect! Only negative was a day or two of rain, but you can't blame that on Viking! They thoughtfully had large umbrellas available for us to ... Read More
We didn't know what to expect- this was our first ever cruise. It was practically perfect! Only negative was a day or two of rain, but you can't blame that on Viking! They thoughtfully had large umbrellas available for us to borrow. We had plenty of storage available in our cabin-- very well designed, so the size didn't feel "small". We booked when the cruise was almost sold out, so we had just a standard cabin available. That worked out to be no problem. We were rarely in our cabin (sleep and shower), so we wouldn't have used the balcony much anyway. The food, wine and service: impeccable! The daily specials offered for lunch and dinner were representative of the area we were visiting. If you didn't want to try the local food, 3 other main courses were always available. The breakfast buffets were ourstanding- and if you wanted and omlette or eggs benedict, etc, they were cooked to order. The boat was perfectly clean. The staff, very attentive. The shore excursions-- we had headsets that allowed us to hear our local guide, and he/she could talk at a normal speaking level. In other words, we weren't listening to a canned, pre-recorded speech. The excursions were also very well planned. Onboard, the activities director provided entertainment each day (afternoon, evenings after dinner) that provided information about the local culture of the area we would be visiting the next day. European vacations in the past consisted of following the Rick Steves books. This time, we decided to let someone else (Viking) see through all of the details. It was wonderful to just unpack once, sit back, and enjoy the entire trip. When one considers the cost of travel from one city to the next, transportation within a city to see the sights, entrance fees for sights, meals in restaurants, hotels, etc., to say nothing of language barriers--we thought the Viking cruise was a very good value. Read Less
Sail Date May 2014
Viking Delling Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 4.6
Entertainment 4.0 4.0
Public Rooms 5.0 4.7
Fitness & Recreation 1.0 N/A
Family 1.0 3.4
Shore Excursions 5.0 N/A
Enrichment Activities 4.0 N/A
Service 5.0 4.8
Value for Money 4.0 N/A

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