5 Viking River Viking Delling Europe - River Cruise Reviews

Not for people with disabilities: I recently completed a cruise of the Rhône Valley. I found the ship and experiences to be very difficult for people with mobility issues. What is more shocking is that there are no handicap accessible ... Read More
Not for people with disabilities: I recently completed a cruise of the Rhône Valley. I found the ship and experiences to be very difficult for people with mobility issues. What is more shocking is that there are no handicap accessible cabins. The shower is incredibly small and has no grab bar. additionally, there are free excursions offered every day but the vast majority on my cruise were not handicap accessible. They should offer excursions for people with limited abilities. My other major complaint is that meals are only served in a group setting at 7:15 PM each night. There is no on-demand dining and no in room service so if you want to eat a small meal or at a different time you cannot. Dinners are usually long and lasting till at least 9:30 PM. I realize this is the continental way of eating but that iis a little too late for me. also, be forewarned that the cabins are extremely tight, with the beds being about 4 inches apart from each other. There's no room to move about in the cabin. On the positive side, the staff were excellent. The food was generally good and the alcohol flowed freely. The ship was clean and the public rooms were nicely finished. Read Less
Sail Date March 2018
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, ... Read More
Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, than deflect the blame for the problem, then distract the passengers from the problem. Fixing the problem should have come first. An apology and acknowledgement would have gone a long way, too. First the Good: (1) The fellow travelers were great -- every made the best of a difficult situation. (2) The ships staff and crew - they were troopers and had to put up with the same discomfort that the passengers did, and they did so with charm and good humor. (3) the Itinerary - the towns we visited were well chosen, and the local guides were excellent. (4) The ship (Viking Delling) had everything one would want on a river cruise ship -- the staterooms are well designed, the bathroom is large as far as cruise ships go, and the showers were great (hot water and good pressure). The lounges and common areas were plentiful and well designed. (5) The chef was accommodating to the vegetarians and gluten-free diners in our group. The Mediocre: (1) the food was so-so. It was plentiful, but nothing to write home about. Avoid the soups at all costs. Their version of clam chowder and lobster bisque were watery soups--not a chowder or a bisque. (2) the women in our group complained there was not enough time to shop in the towns we visited. (3) The on board entertainment -- it was basically a Ricky Martin look alike, with a nice voice, at the piano, doing English as a Second Language Karaoke each night in the lounge. The Ugly: (1) the ships air conditioning did not work. The temperature on our trip exceeded 35 C, on some days it got up to 40. Because the ship's A/C didn't work, the temperature in our stateroom exceeded 80 at night, and there were no windows to open so it was impossible to cool down. During dinner, guests at our table took to wrapping ice cubes in napkins, and wrapping the rolled napkins around their necks -- for 3 nights in a row. (2) The Ship and Viking refused to acknowledge that the A/C wasn't working: for a couple days. They blamed the unusually hot weather and said since a ship is made of metal, it was unavoidable that the ship would get this warm. Then one night another Viking ship docked along side us, we were able to walk into their lobby and dining room, and their A/C worked perfectly fine. So instead of fixing the problem, they offered an open bar to distract us. If our crew or Viking had acknowledgment the A/C system failure earlier, it could have called for repairs earlier. Instead they put their head s in the sand and made the passengers suffer. It turns out that the A/C outage was caused by a plastic bag being sucked into a water intake valve. If Viking had sought a repair as soon as the problem was noted, rather than blaming the design of the ship's A/C system or the weather, the problem would have resolved days earlier. (3) The Viking booked air transfers required at least 25-30 passengers to depart the ship at 3 am (luggage out in the hall at 2:15 am) for a 2 hour bus ride to the airport on the last night of the 8 day / 7 night trip. So in effect, it was a 7 day / 6 night trip. Requiring your guests to set alarms at 2 am on the last night of the tour is not a good way to have people remember the trip fondly. Read Less
Sail Date July 2015
On our way to the airport on May 5 we received an email from Viking River Cruises telling us that because of rising water levels, our ship, the Delling, would not be able cruise. We would be housed in a hotel, the Novotel, for at least 1 ... Read More
On our way to the airport on May 5 we received an email from Viking River Cruises telling us that because of rising water levels, our ship, the Delling, would not be able cruise. We would be housed in a hotel, the Novotel, for at least 1 night in Avignon. While we were disappointed we understood that this was something out of Viking's control. However, I was concerned that the Novotel would not meet the standards of a Viking Cruise and I called Viking from the airport asking them for more information and what steps they were taking to make sure we got our money's worth from this trip. The representative I spoke with would not give me any further information. Upon arrival in Avignon we were brought to the hotel via bus. The hotel was adequate the food less than adequate. We were served 5 meals at the Novotel, none of them close to the quality we expected from a Viking cruise. We spent 2 1/2 days at the hotel and instead of cruising to our daily destinations, we were bussed everywhere. Our guides were good but the trips to and from our destinations seemed interminable and were exactly what we hoped to avoid when we booked a river cruise. We finally were brought to the Delling on the 3rd night. The next morning it was back on the bus with lunch at a restaurant - not at all what was promised in the itinerary. We finally cruised from Vienne to Lyon for 2 1/2 hours. That was the full extent of being moving on the water. The bus trips were long and arduous, not at all relaxing. Again, we had lunch at restaurants that were just adequate. We had booked a 3 night extension to Paris. Because we couldn't cruise to our final destination, it took a 7 hour bus trip to get there, not arriving until 4:00. Most of the day was gone by the time we arrived. Our 5 star hotel turned out to be a tired Warwick Hotel that needed to refurbished and thoroughly cleaned. From the hair in the bathtub to no doorman most of the time, it was certainly not worth what we paid for it. I contacted Viking when I got home and was astounded that the customer service department was not available because they were all on a cruise! They would not be listening to their voice mail and would only check email periodically. It is over a week since we returned and have not heard anything from Viking. Not even a form letter apologizing for the circumstances of our cruise. We have subsequently found out that Viking knew of the problem a week before the cruise but didn't notify any of the passengers until it would be too late to cancel. It seems this happens frequently in the spring, but we were never told that this might happen. We would never have booked the trip if we knew that there was a good chance that it would not be allowed to embark. Read Less
Sail Date May 2015
Having had a wonderful cruise on the Seine (Paris-North-Paris) we looked forward to the Portraits of Southern France. The Viking dock site in Chalon is not a beautiful but we enjoyed the walks away from the ship. We were surprised when ... Read More
Having had a wonderful cruise on the Seine (Paris-North-Paris) we looked forward to the Portraits of Southern France. The Viking dock site in Chalon is not a beautiful but we enjoyed the walks away from the ship. We were surprised when we were told that we were having to hurry along to get to Lyon because we needed to pass through the locks before May 1 closures due to May Day. Since May Day arrives annually on May 1, we were disappointed that whoever made up the schedules hadn't taken this into account. Instead our itinerary was changed to get us to Lyon quickly. Lyon is a great place to visit and we enjoyed the walking tour. The Delling is lovely. We reserve the least expensive cabin when we travel because we only sleep in it. That means we enjoy what the rest of the ship offers. We appreciate that the libraries on the French cruises stock information, fiction, non-fiction that relates to the areas through which we pass. From Lyon we went to Vienne. And that was the end of our cruise. High waters caused the river to be closed. From then on we were on a bus tour. But with a bus tour, one progresses on one's journey. We had to travel the same roads every day for longer and longer times to access the rest of the itinerary, returning to the ship each night. Boring and tedious are not words that one should have to use to describe an expensive holiday. The program staff tried its best, but they lost sleep communicating with Viking land crew about changing itinerary and new arrangements for guides and midday meals. They also had to deal with answering questions to which there were no answers. They were stressed and it showed. We hadn't expected that we would have to be supplying moral support to staff on our holiday. Luckily the problems didn't affect the dining room and the food and service continued to be good. Viking does state in the fine print that gets mailed to guests that it cannot be responsible for weather and water conditions. True. But this is not pointed out when one books the cruise, not is there any mention of possible problems. And we are still trying to figure out how the May Day mix-up came about! Anybody who travels in Europe is aware of May Day closures. Viking offered compensation: $688.88 US on each ticket. We are Canadians and the Canadian dollar is worth about 80 cents to the American dollar. This offer was good for one year. We asked that it be a cash settlement instead since our holiday plans do not include annual cruises. Request denied. We asked that the offer be extended for the same reason. Request denied. Are we being cynical if we suggest that Viking uses bad sailing experiences as a means of selling next year's cruises by offering minimal compensation as a bait to spend thousands more dollars? We are rethinking our future holiday plans. A quality bus tour is beginning to look good! Balcony Boy Read Less
Sail Date April 2015
With all the hype of the Viking River Cruise line, I expected more from the cruise. While it was relaxing, and very scenic, there wasn’t much to do on board. No exercise room, just a small walking path on the upper deck and that was not ... Read More
With all the hype of the Viking River Cruise line, I expected more from the cruise. While it was relaxing, and very scenic, there wasn’t much to do on board. No exercise room, just a small walking path on the upper deck and that was not accessible for almost 3 days as it had to be closed to go under the bridges. Not to mention nowhere in their advertisement did they mentioned that we had to go through 24 lock and dams (really). The service was poor to say the least, one night it took us 2 hours to get out dinner, and while wine, beer and soda was complementary during meals, one had to ask for refills, they waiters spoke just enough English to serve you, but please do not ask them anything out of the ordinary as they just did not understand. The food overall was very disappointed as the first night I ordered the chicken, it was like rubber, could not cut it with my knife, breakfast the French toast and pancakes were premade, tasted like cardboard. The excursions were well planned, but would have liked more free time to explore on my own, felt very rushed and for the price of the cruise, I expected more. They should think about new ships they build in the future to include an exercise room, spa and better food.   Read Less
Sail Date July 2014
Viking Delling Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.0 4.6
Entertainment 4.0 4.0
Public Rooms 5.0 4.7
Fitness Recreation 1.0 3.4
Family 1.0 3.4
Shore Excursion 5.0 4.6
Enrichment 4.0 4.2
Service 5.0 4.8
Value For Money 4.0 4.4
Rates 4.0 N/A

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