1 Viking River Viking Atla River Cruise Reviews

My main issue with this cruise was that I had called prior to the cruise and specifically asked about the issue regarding water levels in the Danube. I was told that there was no problem with our trip at that time AND that, if there were, ... Read More
My main issue with this cruise was that I had called prior to the cruise and specifically asked about the issue regarding water levels in the Danube. I was told that there was no problem with our trip at that time AND that, if there were, we would be notified prior to leaving. This DID NOT HAPPEN. After we boarded the ship, we were told that there MIGHT be an issue on day 3. Well, come to find out that the issue had been happening all summer and, with no rain in the forecast, would continue to happen throughout. I started writing emails ( the wi fi was slower than dial up on the ship) on day 3 of the cruise. None of my emails were answered. I had to wait until I got home to call customer service. The person did apologize and offered me minimal compensation toward a future cruise. I will NEVER cruise with VIKING again unless I go free. This is analogous to the VOLKSWAGON issue to me. I was intentionally mislead and spend half of my vacation on buses. A river cruise with no river is not a river cruise at all. The correct course of action for VIKING, in my opinion, would have been to notify guests in advance via email that there were drought conditions in Europe and that there was a possibility that the trip might be altered. That way, people could have made an informed choice rather than being left feeling tricked. The ship was lovely although the staterooms and bathrooms were microscopic. AND expensive... This was supposed to be 5 star. I travel frequently and this trip was a major dissappointment. The shore excursions were variable. One excursion was included each day and when 180 people from our Viking ship along with another 400 from sister ships descended on a small medieval town it was a cross between a grade school field trip and attack of the geriatric body snatchers. Food was uniformly excellent. Staff worked very very hard but it was difficult to overcome the issues generated by the company. Read Less
Sail Date October 2015
Viking Atla Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 5.0

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