The main problem was that there was insufficient water in the Elbe to cruise. Viking knew this well in advance and should have given us the opportunity to cancel and receive a refund.
They also changed hotels after they confirmed our booking. Instead of the Marriott in downtown Prague, it was changed to the Corinthia in the suburbs. Not a good hotel and had to get the metro to go into ...
Just returned from the Elbe Cruise that never went anywhere due to low water levels, but that is not the reason for the one star. Viking is not responsible for low water levels, but their response is shameful. Customers were notified and given the opportunity to cancel just a few days before departure even though the possibility of not being able to sail was strong for some time. For many, like ...
This was our first experience with Viking River Cruises. We were to set sail from Melink on the Viking Astrild. Unfortunatley we were notified that we would not be sailing at all as the River Elbe was to low. We were notified of this on August 25, 2015 at 4PM. The reason I mention this, is we had left at 1125 AM for our Pre-Cruise trip to Krakow. We received this message after we had landed ...