Sail Date: August 2019
I was travelling with my 90 year old father. It was our second cruise on a Croisieurope ship. The first one was river cruise from Strasbourg on MS Princesse Sissi back in 2007. I have been cruising on Paul Gauguin, Crystal, Azamara ... Read More
I was travelling with my 90 year old father. It was our second cruise on a Croisieurope ship. The first one was river cruise from Strasbourg on MS Princesse Sissi back in 2007. I have been cruising on Paul Gauguin, Crystal, Azamara and Seabourn lines quite a few times since. For this Vienna to Vienna 8 day cruise we arrived one day prior to the start of the cruise. We stayed 2 days after the end of it for more Vienna sightseeing. We caught a cab from our hotel near Stephan Platz to the mooring peer and arrived around 5:30pm for an official boarding at 6:00pm. The crew let us board anyway. Be aware that traffic in Vienna can be congested and a short trip can turn into an hour bumper to bumper traffic jam. Check in was quick and easy. The crew took our suitcases to our cabin on the lower deck. We discuss dining table sharing options before dinner. The ship was refurbished in 2017 and they upgraded the cabins. They are 1.5 time or twice bigger than the previous configuration of the cabins. The bathrooms also are bigger. The MS Symphonie offers good size cabins with a bathroom including a standard size shower. I believe there is one or maybe 2 cabins for people with wheelchair on the upper deck. Our cabin had 2 twin beds that you can move closer/further away depending on your requirements.The room has 2 small wardrobes and 2 cabinets with shelves. It is plenty of storage space for an 8 day cruise. Suitcases are stored under the beds as usual on a cruise ship. There is one power socket (with 2 round prong European style) at each end of the bed head and one socket under the desk. There is one socket for a shaver in the bathroom. There is an LCD TV hanging from the ceiling with a motorised stowing system. You can hide/show it as you wish. The TV has a selection of French channels but also BBC, CNN and other standard English language channels. Reception is sometimes broken when the ship is moving but it works fine when stationary. Dining is at a shared table of 4. There are larger tables for bigger groups/families and only a couple of smaller tables for 2. Food is very palatable. Breakfast came as a buffet with a selection of scramble eggs and bacon, German sausage, fruit, cheese and other milk products, in other words anything you can expect in a hotel. Lunch time come generally as a buffet. Dinner was served at the table. It was a set menu. I would have enjoyed a dish of the local cuisine. We only had one dinner with Hungarian cuisine. The rest was French/International. I believe they can offer options for passengers with dietary limitations (low salt, low sugar, no porc, etc...) but you have to specify when you book the cruise. The crew was very efficient and polite. In regards to activities, there was a musician playing and passengers on the dance floor in the evening. During the day, there is a selection of games that you can play with your fellow passengers. Cards, Scrabble, Rummykub. On a sailing day there was also a game of deck bowling. One evening the crew organised a 'show'. It was fun. They are not professionals so it was not Cirque Du Soleil or Vegas but the passengers had fun watching them. Shore excursions were generally good. The guides very knowledgeable and interesting. Make sure you let the guide know if you have limitations (climbing stairs etc...) as they do not check if the group is all there before proceeding with the tour. I saw a few kids on the ship and asked them what they thought, They were pleased and they enjoyed the cruise. It was not their first one and they enjoyed this one more than they enjoyed their previous one. The crew is mainly Hungarian. They only speak basic French and English. The Commissaire de Bord (Julien) spoke French, English, Spanish, German, Hungarian and many more languages. I would not recommend this cruise line for non French or English speakers though. Some Spanish passengers who only spoke Spanish struggled a bit when communicating with the crew. Same problem with a Japanese couple. There is a free WIFI on the ship. It is pretty slow and limited. You can only download your mails but don't expect a VoIP call or a Video Call unless you are using your cell phone roaming. In regards to tipping, Croisieurope offers the option of an envelop and a drop box. The contains of the envelop are divided equally between all the crew members on the ship. I'd definitely go on another Croisieurope cruise on the MS Symphonie. It is great value for money. The ship is very nice and the crew efficient. Great time and great memories. Read Less
Sail Date: December 2018
This was our first river cruise. When traveling, I prefer to stay in luxury hotels and spas. Prior to the cruise, I was anxious about the quality and space onboard, since I had read many reviews of small cabin space. We opted for the suite ... Read More
This was our first river cruise. When traveling, I prefer to stay in luxury hotels and spas. Prior to the cruise, I was anxious about the quality and space onboard, since I had read many reviews of small cabin space. We opted for the suite upgrade and was given suite 304. I was pleasantly surprised at the space and finishes. We were given little extra tokens of appreciation such as in room champagne upon arrival, ama logo travel bags and luggage tags, Ama scarf and ama cap. These were nice little surprises that made us feel appreciated. There were numerous small things that they did for us that made us feel like family and that we mattered. The saying that people may forget what you say and do but never forget about how they make you feel, is so true with this ship. The entire staff was professional and considerate. Our bathroom had both a full sized tub and a smaller shower. The shower was a little tight for my husband as he is 6’3” and a big guy but he managed. The tub was full length and comfortable. We had both a French and traditional balcony. It was too chilly to sit on the balcony but would be nice in warmer weather. We had a computer and a wall of closet space. Very limited drawer space but plenty of hanging space and shelving The Amaserna is a beautiful boat. The interior looks new and well cared for. Due to staying busy with tours, food and finding new friends, We didn’t use the spa or small gym. They also have a small hair salon.a nice walking track and heated pool which were on the top deck. We were told they offer fitness classes in the top deck during warmer weather. The captain was pleasant and efficient. We had no issues with docking, locks or travels. The food was good and at times exceptional. The chefs table was a nice surprise and a fun and excellent dining experience. The breakfast was standard and good. I didn’t have lunch any day on the ship. We were constantly offered food - early breakfast, breakfast and late breakfast, lunch, tea time, sip and sail, dinner, and late night snack! Plus, we are at the Christmas Markets or stopped in small cafes in town. The tours were small groups of around 10-15 people. They offered active, regular and gentle walkers. My husband was having hip pain. So, a few days we did the gentle walker and it was so nice to have door to door service to and from the Abbey and Churches. We were given audiovox headphones to hear the tour guides. This was helpful. We could move away to make pictures while still hearing what they were saying. Of course, there was never enough time at any location. But, this was a 7 day cruise and we had 7 days of towns and cites to visit. It was nice that we were given the opportunity In Linz to (1) stay entire day in Linz (2) short Linz tour and half day excursion to Salzburg (3) full day In Salzburg. (4) morning in Linz and excursion to Chesky Krumlov I wanted to do all of them but chose the morning in Linz and half day to Salzburg. Great choice for us. On board entertainment was what I expected. Not the best and not the worst. We had a pianoman full time and some “lock hoppers” who hopped on board between the dam locks and provided unique local entertainment. We had a trio of classical musicans, “Von Trapp family of singing and dancing, lastly a one man acoustic guitar rock and roll oldies entertainer. These were fine and what one would expect on a small boat. Our transfers to and from the airport were easy and the staff was helpful. We had someone at the airports (arrival and departure) from Ama who helped with our luggage and finding our way to checkin and to security. Overall, it was a great experience and makes us want to do it again with Ama. If we had planned to visit all these cities and towns with tours and food , the cost would’ve been so much more. Currently, we are planning our next trip with Ama Read Less
3 Helpful Votes
Sail Date: November 2018
We embarked in Vienna heading for Nuremberg on Amadeus Queen. Because of the low water levels on the Danube we changed ship to the Amadeus Elegant. It was like transferring from a 5 star hotel to a backpackers room with an ensuite. We ... Read More
We embarked in Vienna heading for Nuremberg on Amadeus Queen. Because of the low water levels on the Danube we changed ship to the Amadeus Elegant. It was like transferring from a 5 star hotel to a backpackers room with an ensuite. We lost our spacious room with walk-in wardrobe and refigerator to a very small room. There was little hanging space. We could only store one suitcase under the bed as there was not enough room between the bed and the wall to roll the suitcase under the bed. No refigerator. I complained about the refrigerator and was given a 6" x 8" cooler box. Fair enough, I only wanted it for medication. Carpet was very worn. Ceiling and walls needed painting. But at least the crew was very friendly and obliging. The cruise director (on both ships) did not asked if we wanted a guest joining us at mealtimes. Read Less
20 Helpful Votes
Sail Date: November 2018
After sailing on many cruise lines throughout the world we decided this year was when we would sample a river cruise. We booked on a Ukranian cruise with another company and really did not enjoy for several reasons , however we were not to ... Read More
After sailing on many cruise lines throughout the world we decided this year was when we would sample a river cruise. We booked on a Ukranian cruise with another company and really did not enjoy for several reasons , however we were not to be deterred as we had heard so many good reviews from people and decided to jump straight back in. We chose the Xmas markets cruise on the Mozart in November 2018 as it is something that my wife had wanted to do . Feeling slightly anxious that this would not end up feeling as though it would be throwing good money after bad I contacted Crystal concierge regarding a few queries such as change of itinerary, arriving late on the ship and transfers from the airport as we were arriving independently. We received responses straight away and were given the information that we required. Transfers are free with Crystal even if you arrange your own flight which was great news as sometimes finding exact location of river cruise vessels can be difficult. On arrival which was late the embarkation was really smooth and within 10 minutes of arriving we were in our suite ordering room service.The suites are compact yet of good quality . The wardrobe is a pretty tight squeeze but their is more than ample storage space. The bathroom is top quality and the products offered are also top quality. The next we wandered round the ship and as expected everywhere was top quality , the sauna and pool area was really nice. For a ship which only caters for 151 guests there is plenty of seating areas and the restaurant is a good size and there are plenty of tables for 2 should you wish to dine by yourself. We very early eat breakfast but lunch and dinner are of a high standard and if you wanted something different from the menu the waiters were always happy to see if they could help. The menus are small compared to larger ships but I would imagine that it would be quite difficult to have a large menu for so few guests. The food was always of a good standard and you could use 2 restaurants for lunch and a choice of 3 dining venues if an evening. The guests were mainly American , Canadian , Chinese and a few from other countries so we were the only people from the United Kingdom aboard. Everybody seemed to get on and in the bar if an evening there was a good atmosphere whether it be quizzes, dancing or the entertainers James & Ros playing music. James & Ros were really good in getting the guests to mingle and take part in the activities. The excursions were mainly Xmas markets in Bratislava, Salzburg , Vienna and a few walking tours in Passau , Linz and Melk. These were well organised and most of them guides were knowledgeable and interesting. The Crystal coaches were excellent and very comfortable and even had Nespresso coffee machines onboard . We have travelled with many cruise lines and have always had good service on the ships and until now my favourite was Seabourn because the staff were so friendly and professional and always smiled when they spoke and took the time to talk to you . I always believed that was the best cruise crew we had been with . They have been matched by Crystal as we found the staff to be so helpful , professional and friendly. Wherever we went on the ship they all seemed happy . The staff on the Mozart are such an asset because we booked another cruise whilst on board and that is something we have never done before.There was no one area that we could make a negative criticism even when we received a letter in the cabin saying that we were not sailing to Bratislava because of the low level of the water , they took us by bus and gave us 250UD off a future cruise and I already knew that there were problems with the water level. I would definitely recommend Crystal to anybody who likes the nice things in life and like being looked after. Read Less
3 Helpful Votes
Sail Date: October 2018
This was our first river cruise after several ocean cruises. We chose Crystal because of its reputation and the itinerary (Vienna to Belgrade and back) offered the opportunity to visit cities we otherwise would never get to. ... Read More
This was our first river cruise after several ocean cruises. We chose Crystal because of its reputation and the itinerary (Vienna to Belgrade and back) offered the opportunity to visit cities we otherwise would never get to. Unfortunately, due to the prolonged drought, the itinerary changed to the opposite direction (Passau). Doubly unfortunate was that we were not notified of the change in itinerary until the day before sailing, when we were already in Prague. The crew mentioned that only once since July had the eastern route been possible. We were committed at that point, so chose to continue. Others have commented on the dining facilities and menu. Waterside is lovely and the service was superb. The standard wines were average and the optional wines seriously overpriced. Choices at breakfast and lunch were varied and very well prepared. Dinner choices were somewhat limited, but excellent. Others have also mentioned the cabin. We had a "deluxe" suite. When we embarked, I inquired about an upgrade and was told that none of the larger suites was available. We later learned that that wasn't true. After all, from an original passenger list of 145, only 86 actually embarked. The suite we were in was cramped and drawer space totally inadequate. But the bathroom was very nice and the HVAC worked well. The shore excursions were, by and large, well done, especially considering that several had to be improvised. We found all the staff to be very professional and courteous. Read Less
2 Helpful Votes
Sail Date: September 2017
My travel companion had been on 3 other river cruise lines and so this was somewhat of a first for both of us. We were picked up at the airport in Vienna and taken to the intercontinental hotel to store bags and then had the day to explore ... Read More
My travel companion had been on 3 other river cruise lines and so this was somewhat of a first for both of us. We were picked up at the airport in Vienna and taken to the intercontinental hotel to store bags and then had the day to explore Vienna. We went to our boat that evening. The weather and river level could not have been more perfect had we ordered it. 70 degrees. The food was spectacular and I am picky about food. Our room was so clean. This whole cruise line is first class and the friendliest people ever. We started in Vienna and ended in Munich. We went on every excursions except one. The Salzburg sound of music tour and the Neuschwanstein castle were my favorite and the Oberammergau village where they have the Passion play every 10 years. The Austrian Alps are a sight to behold. The concentration camps were too much for me. Very sad. We were warned continuously about the pick pockets in port but we never had any problems at all. If you have never been on a river cruise, I would recommend seeing all of the places you want from a cruise liner because once you have the intimate river cruise with world class service, you will never want to go on a huge ocean liner, again. I am now spoiled. i just want my big yacht (River boat). I am in my mid-forties. I highly recommend taking this trip while you are still agile. Most of the patrons were older but we had a variety of ages. No children. I was glad for this. We did tons of stairs and walking. I have booked my next river cruise for the Tulips and Windmills in Amsterdam for 2019. I will go on a river cruise every other year. The flight from America is a bit much. 9 hours is my max. Read Less
Sail Date: September 2017
This well organized and thoughtfully planned cruise itinerary allowed time at the beginning to explore the culturally rich and historically important city of Vienna and thereafter offered a diverse and fascinating trip up the Danube and ... Read More
This well organized and thoughtfully planned cruise itinerary allowed time at the beginning to explore the culturally rich and historically important city of Vienna and thereafter offered a diverse and fascinating trip up the Danube and then the Rhine with dockings and tours along the way at the most important burgs and cities. The assigned tour guides were well versed in the history and current places of interest. The ship was well appointed, clean and well provisioned. The crew were there whenever needed or wanted and invisible when not, The food was spectacular. It was diverse in its offerings, delicious, and presented all as if you were in one of Europe's fine dining establishments. My special compliments go to the Chef de Cuisine, the Hotel Manager, and the Cruise Director. The on board entertainment was very good to excellent. It consisted of a crew member pianist every afternoon and into the late evening supplemented by a range of extraordinary talent brought on for occasional evenings. Read Less
9 Helpful Votes
Sail Date: July 2017
I had a really great 7 night trip on the CroisiEurope Beethoven on July 14, and my non-cruising husband enjoyed it too!! We left from and returned to Vienna on the Danube River. We were 2 of 5 Americans on the boat with the rest being ... Read More
I had a really great 7 night trip on the CroisiEurope Beethoven on July 14, and my non-cruising husband enjoyed it too!! We left from and returned to Vienna on the Danube River. We were 2 of 5 Americans on the boat with the rest being British, French and Danish. Language was not a problem and EVERYONE was terrifically nice and friendly. We enjoyed muddling along in English/French with the French passengers, and everyone else spoke English. There were English speaking guides and announcements. No hint of anything other than happiness to have the USA represented. As compared to Viking, the Beethoven is more homey and less elegant, without the richness of the surroundings and luxury appointments, but comfortable. Small staterooms. Minimal bathroom but functional. No verandas. French balconies with big, wide opening windows. The lounge was decorated with blown glass lamps, flowered curtains, anchor pattern turquoise rug and big sofas. Everything very clean. By the way, most alcoholic drinks and sodas were available without charge throughout the day, not just at meals. Beer and drinks seemed somewhat mild. Wine, bottled mineral water also. It was a nice touch! When I booked I unwittingly ordered the "full package" which included all excursions. I did not know there was another option and I am glad we did what we did. However other passengers, including two of the Americans, had purchased the boat trip only and there was a price list for excursions. Many of the Europeans purchased few or no exclusions and either stayed on the boat or just got off and walked around. For many, it seemed like the boat ride, good food, and activities were all they needed to be "on holiday". The excursions were good and guides varied in quality. Less structured than Viking, no fancy busses, etc. but more to the taste of my no frills husband. He and I had a wonderful time walking up to the ruined castle in Durnstein. Don't miss it if you like a bit of exercise! Food was a biggie with this group!! Your were seated with people who spoke the same language, and our table mates were from the U.K. and kept us laughing!! Breakfast was a buffet. Much less lavish and more European than Viking, with a boil your own egg station, etc. Great croissants and yogurt. The menu for lunch and dinner were posted and much discussed each day. The food was generally excellent (the duck was the best I've ever had!!) but no choices were offered at lunch and dinner. If you did not want venison steak or hake filets, too bad. I had arranged in advance with Michael Costa, the Croisi American rep to have a diabetic and pork free menu for My husband and they rose to the occasion like champs!! His plate was always lovely and they made him a different fruit plate for every meal. Some people at our table also chose to ask for a cheese plate instead of "puddings" for desert and that seemed ok. In general, no plate on the whole ship was returned to the kitchen any way except EMPTY! The "Entertainer" (cruise director?) was a young man who did everything from call bingo to teach napkin folding to open the gift shop (a big deal) to ride with the bus to the concert excursion. He was charming and a great favorite!! There were some games we did not participate in which gave points used later in an auction for prizes. We did not do this. We did attend the crew show that consisted of dancing to recorded music. It was well received as all passengers knew the crew, which was small. The room cleaners became the wait staff, so rooms had to be cleaned during buffet breakfast, etc. The real heart and soul of the ship was a lovely Portuguese woman named Sonia. She ran the whole show, doing every duty and running every aspect of the whole ship, except perhaps steering it down the river. On Viking she would have been at least 4 people. She set the friendly efficient tone of the whole trip. Incidentally she stays with the Beethoven, so anyone wishing to try Croisi will not go wrong with her!! In short, although my travel agent warned us that this company caters to local European customers and not the luxury- seeking American market, this trip was perfect for us. It was my husband's first river cruise and on Croisi I was not tempted to be a Viking know-it-all! It was different but equally enjoyable! The Danube is so beautiful and we had perfect, sunny, if somewhat hot, weather every day! The itinerary was arranged so that we sailed through gorgeous scenery and into beautiful lit-up Budapest at night twice!! We made many friends among our shipmates of all nationalities! By the way, we stayed 2 days post cruise which was just excellent. I found the hotel on trip advisor, the Beethoven Wein Hotel! Newly renovated historic building in perfect location, 3 blocks from the Opera and right next to the Nachmarkt, where we ate both nights. I booked us two concerts on line and between them, sightseeing, and the summer performance at the Spanish Riding School, we had a full schedule! Read Less
23 Helpful Votes
Sail Date: July 2017
The biggest question mark about booking this cruise is whether you like group excursions or not. You'll be paying for them whether or not you partake because all ports have multiple excursions available at no extra charge. If you ... Read More
The biggest question mark about booking this cruise is whether you like group excursions or not. You'll be paying for them whether or not you partake because all ports have multiple excursions available at no extra charge. If you don't mind trooping along with 1-3 full coaches or if you are okay skipping them, you're fine and we can move along... Crystal's Mozart was a surprise on first, second and every subsequent glance. At first glance, her lines are a bit dated and utilitarian. Definitely not the sleek looks of competing ships from AMA, Avalon, Tauck ... (Viking ships are pretty utilitarian as well). On second glance, you realize she's double hulled and at least a third again as wide as all other river cruise ships. You come to appreciate the extra space provided from her broad beam. On third glance, you start noting how well Mozart has been refurbished and maintained. The ship is immaculate. A few more glances and you realize how beautiful she is. On top of the ship's appeal, with 90+ crew for 150+ guests, service is impeccable. Dining service can sometimes be a little slow but that's because all dishes prepared on board use fresh produce and all dishes are prepared to order. Unlike every other cruise I've been on, the food started out being very high quality and, if anything, got better as the cruise progressed. We plan a future ocean cruise with Crystal and look forward to comparing the culinary offerings serving a much larger guest list. The itinerary was fantastic, introducing us to cities locked behind the iron curtain for much of our lives. And, of course, Vienna is a hard city to top on any other river itinerary unless you add Budapest. Then it's a toss up. Read Less
4 Helpful Votes
Sail Date: December 2016
I'm a frequent cruiser - although mainly the larger ocean liners. I recently strayed from course and took my mom on a CRYSTAL CRUISES RIVER CRUISE ON THE DANUBE. It was, in a word, SPECTACULAR. Let me start by saying I'm in my ... Read More
I'm a frequent cruiser - although mainly the larger ocean liners. I recently strayed from course and took my mom on a CRYSTAL CRUISES RIVER CRUISE ON THE DANUBE. It was, in a word, SPECTACULAR. Let me start by saying I'm in my mid 40's and my mom is an active 73. We live in the NYC area and are from the entertainment/media fields. We were looking for something more mellow than the traditional big ship offerings, as well as something elegant and steeped in culture-rich activities (tours). CRYSTAL CRUISES surpassed both my mom's and my expectations. The Mozart is CRYSTAL's first foray into the river cruise biz. It's an older ship, retrofitted and refurbished to the line's usual high standards. It's simply stunning. We landed in Vienna and headed straight to the ship. We opted to set up a private car thru Crystal, which was set up weeks prior to departure. The car service rep was waiting right as we walked out of baggage, led us to our driver and off we went for the 30 minute drive to the Mozart. The large SUV was spotless and the driver was friendly and professional. Upon first seeing the Mozart - you may or may not have a little moment of panic ("Wait, this is it?!?") The outside of the ship is very...river cruise-ish. Nothing mindlblowing. But the second you walk up to the glass entryway - WOW. The decor is modern yet elegant. It's clean lines, muted grays and creams...really classy. I looked into another line early on in my planning stages and was turned off by the decor, which looked like a botanical garden gone haywire (lots of florals and brocade-ish appointments; nice but NOT my style). The entire span of the interior of Mozart was dazzling in Christmas decor, since this was a Christmas Market-centric itinerary. Beautifully decorated Christmas trees in every corner, sweet winter gnomes popping up here and there (not creepy looking) and wrapped presents in silvers, golds, greens and reds. With the chill in the air it fast forwarded me right to Christmas Eve. Couples will no doubt feel a wave of love, moms/daughters (there were a couple of these tandems on board actually) will feel grateful for the opportunity to bond. Seriously, I probably sound corny but the Mozart brought such warmth to guests the second we walked on, and it really meant a lot I know to everyone. The crew is, again, amazing. And gorgeous by the way. My mom and I joked with our adorable "butler" Daniel that we were quite pleased with the aesthetics of the ship - EVERYTHING on the ship lol. Handsome young men and lovely women in their 20's and 30's mainly from places like Poland, Slovakia, Latvia. Hard working, friendly, patient and extremely professional. Things to just point out randomly: The average age of the guests I would say is mid to late 60's. This isn't a party ship by any stretch. THAT SAID - if you want to have fun on board, you can absolutely have it and more. My mom and I met two other couples on Day 2 and became inseparable. We would probably be considered the "fun crew" (there were little pods of us that grew as the days went on, then began to morph into one LOL). We would meet up in the mornings before our complimentary tours, sit on the same bus and hang together thru the day. It was fun to share these amazing cities with others. If we wanted alone time, we could easily have it. Everyone "got it"; no one was offended if you split off. But I have to tell you - stumbling on an authentic, locals-type German restaurant after our tour of Munich with new friends, drinking wine, beer, eating delicious food surrounded by a hundred old German men and women who had clearly loved this place forever was AWESOME. Tour buses were spacious, prompt and comfortable - luxury buses. Drivers were safe and friendly. Tours were great. Mozart offered many complimentary tours each day and those were perfect. Guides were just what they should be: Informative, pleasant, professional. We took a tour of the Mauthausen concentration camp. Do this, please. Those of us who did are so grateful. It was very overwhelming but it bonded many of us -- we realized in very stark terms how incredibly lucky we are. People who can afford a luxurious vacation with not a concern in the world walking in the same footsteps as those who were tortured by barbarians was not lost on any of us. Men, women, young, old from The States, Spain, Australia, etc all weeping like children. It was intense but left us feeling very lucky. After the tours wrap up, we usually found ourselves back on ship heading straight for the lounge. Attire on board and off was pretty much the same: Comfort, comfort, comfort with a splash of cute. The lounge can be summarized in one word: Neal. He's the entertainer; a one man show who really made the trip EVERYTHING. He's a cute Brit who plays piano, sings, charms and is hilarious. He sat with my mom and I on night two and we ended up grabbing him for dinner where we continued the laughs. He is equally warm to everyone on board, which is a feat given there are about 185 guests. Our group pitched in and jokingly "presented" him a blue sequined blazer on one of the last nights. He is quite fond of snazzy duds that only HE could get away with. That's the thing - 6 adults, touring Munich, giggling like schoolgirls as we ran around trying to grab that ridiculous jacket. It says it all. Neal, Brian - everyone was just so cool and so cute. And always professional. Watching women who are sitting there with their husbands of 30 years screaming and preening as crazy Neal performs his piano man routine was epic. The memories will last a lifetime. I will follow this up with the names of some folks to keep an eye out for - I don't have them handy but it's important to me to mention them. The food: As good - OR BETTER - than any NYC top tier restaurant, and that is no joke. Part of our crew was in the restaurant biz and they were very, very impressed. The restaurant is run masterfully. You can dress up or keep the causal vibe going but either way you are treated with excellent service from everyone. (Stefan the sommelier was adorable. I told him I wanted to bring him home so my fiancé and I could adopt him. But then he told me he was 32...). I could go on and on, and pretty much have. I just wanted to express how wonderful CRYSTAL CRUISE's Mozart experience was. Any questions - I'm happy to answer. Read Less
18 Helpful Votes
Sail Date: November 2016
Our group of 24 friends from Singapore were on our first ever river Cruise though we have travelled on many Ocean ones. It turned out to be beyond our expectations . It was a president`s cruise as Ms Edie Rodrigues was on board. There ... Read More
Our group of 24 friends from Singapore were on our first ever river Cruise though we have travelled on many Ocean ones. It turned out to be beyond our expectations . It was a president`s cruise as Ms Edie Rodrigues was on board. There was nothing the staff could not do for us... everywhere! Service at the Waterside Restaurant was superb thru all three meals. ...the food served at every meal was beyong expectations. So was the Bistrot when we wanted something simpler. The shore excursions on the Crystal owned buses were led by top flight guides who worked really hard to give us a nice time. They were well planned especailly the one to the Vienna museum where we were let in 30 minutes ahead of the public . It gave us the opportunity to view the objets d`art at our own pace. The special event Crystal concert and viewing at the Belvedere Palace was something I will remember all my life. We were given a tour of the Klimt masterpieces and the "Kiss" of course, before a concert by a 17 man orchestra of fine musicians playing Mozart and Strauss! Two ballet dancers performed as well as a couple singing opera. At the end the MC annouced a special surprise...three couples in formal evening wear danced to the same orchestra in the Grand foyer ! They invited the rest of us to dance to the Strauss waltzes... what an opportunity. To dance the Viennese Waltz in the Belvedere Palace to live music in the Grand Foyer!This went on for about half an hour and as we made our way to the buses...it began to snow to everyone`s delight! There s a special person I would like to mention...Sonia Gruber , head of the hotel section. She was everywhere... , when we left and when we returned on our excursions. On a cold day as the ones we experienced to come back to hot chocolate drinks ...warm smiles of welcome...Wow! Our departure time was 6.45 am on the last morning and Sonia was also there... to send us off! Our whole group enjoyed ourselves so much we have booked another Cruise also on the Mozart but this time eastwards to Budapest and beyond in the Fall of 2017. Thank you Crystal.. you guys were absolutely brilliant!! See you next October! Read Less
14 Helpful Votes
Sail Date: August 2016
We travel a lot (visited 67 countries)and have been cruising sixteen times with different companies such as Seabourne,Ponant,Oceania,Silversea etc... According to the Crystal's advertising this river-cruise was supposed to be at the ... Read More
We travel a lot (visited 67 countries)and have been cruising sixteen times with different companies such as Seabourne,Ponant,Oceania,Silversea etc... According to the Crystal's advertising this river-cruise was supposed to be at the highest standards.... What a disappointment!!! This ship is old(25 years) and, in spite of a major refit, suffers from many technical problems, such as:air conditioning(impossible to adjust:too cold or too warm) Drainage's noises as well as different noises wherever you stand.(you cannot stay on the upper deck for a long time because of the rumble due to the motors...) The"Blue" restaurant, located at the rear of the ship, is not usable while sailing because of vibrations and noise created by the motors. Members of the staff have even told us that everything vibrates like in a shaker! In our cabine 236(cabin and not suite) we could hear different disturbing noises coming from the kitchen, located above.(furniture moved,steps, very Noisy sink drainage etc...) In addition to this discomfort, the ventilation was very Noisy. All these constant noises didn't allow us to rest and relax. Furthermore, name a smallcabina "suite" is totally inappropriate. The dining room's decoration in "Bistro"style with plastic sets on the tables(its OK for the breakfast, but not for dinner) stained after two or three days, was not welcoming and didn't incite people to get dressed.That's why some people were in shorts, sandals and so on even for dinner.Dress code did you say? Neither did we appreciate the buffet style at breakfast and lunch. At 9 am sharp the buffet was closed without a warning from the staff(the same for lunch) therefore you had to hurry to fill up your plate in advance in order to be able to finish your meal. Five stars, is it really? One can just imagine how more difficult it can be for people with whatever disability. It was possible to continue your breakfast in the "Café Mozart" but the buffet was very scanty with a very restricted choice and filled with products of low average quality(salmon, cheeses etc...) Happily there were cereal boxes, pickles, jams in small jars, all things which have no chance to spoil !! 5 stars choices !!! Self-service in the morning, self-service for lunch... like in a canteen.. For the buffets, at breakfast and lunch, the choice was limited and almost identical every day.At midday,on the cold buffet:4 salad bowls, tomatoes( not ripe), onions, gherkins,a few dressings ... Warm buffet(such as it is):dry and tepid rice, vegetables almost raw and tepid,the fish,very cheap(halibut) one roast and so on. The chef told us that he had a problem to keep the food warm because of a heating system not well thought of. Only the pasta was warm...because reheated when served! Moreover, the penultimate evening, before going to a concert held in the Belvedere Palace, a buffet identical to the midday's one was proposed with the same salads, the very same "hot" dishes and so on. We were hoping to have, at once, a buffet worthy of a 5 stars category, buffets we were used to have in other ships we cruised on. In the evening, on the other hand, the food was good and well prepared, even though it was not at a Michelin-Star level, as you pretend. The staff was very kind and professional. Regarding the evenings:the 3 shows on board were pleasent and of good quality but the entertainer, Mr.Marc, was not at the level of what was expected.Games at the level of a home for very, very old retired persons or for children. In brief: the evenings very boring. The excursions were well organized with very comfortable buses and, in general, good guides. The SPA was agreable but, in the lady's changing rooms, where the sauna and hammam were, there was a counter slope in the shower and, thus, the water was inundating the changing room's floor. In the sauna two mini-benches very uncomfortable(place just for 4 personne not more) In the hammam a mildewy smell was lasting. To conclude: Very interesting cruise but not restful, neither relaxing,food not good,activity in the ship: poor. Too many problems!! What compagny Regent's compagny offers doesn't correspond to the standards promised by its publicity. WHAT A DISAPPOINTMENT!!! Read Less

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