6 Vienna Luxury Cruise Reviews

Changed from a Viking to the Crystal Mozart , mostly due to additional stops along the way but also Crystals reputation at sea. In fairness, this sailing was only the 6th time the river cruise has sailed. We were in a French balcony, ... Read More
Changed from a Viking to the Crystal Mozart , mostly due to additional stops along the way but also Crystals reputation at sea. In fairness, this sailing was only the 6th time the river cruise has sailed. We were in a French balcony, room was beyond small. Had two passengers and needed the bed split. All the furniture is mounted, so this was no easy task. Made it so you couldn't open the closet, which itself is only 2 feet. There is little to know storage for a 10 day voyage and no storage or counter space in the bathroom. Although wonderfully decorated, very poor design. We requested a cabin change or even willing to purchase a second, but the ship was sold out. Thought the cruise and getting to know passengers, this was a complaint of most passengers we came across, and we were the only ones not traveling a husband and wife. In short, all the furniture is too oversized for the room. Food was exceptional, bar staff and spa were wonderful as well. Entertainment was the best! (Shout out to Mark who made every night more and more enjoyable with your witty humor and exceptional piano playing). Excursion, is another story. Hours on a bus each day only to spend a few hours touring a city with little time to explore on your own. My recommendation. Do your homework for every stop, book things outside the options given by the boat. Example, glass blowing tour, hour there, hour back, 40 minute demonstration, 15 minutes to explore a wonderful shop. (Just try to make a purchase and have it shipped home in that amount of time with a language barrier) Culinary tour in Vienna, 20 minute bus ride, walk through several alleys looking at locals restaurants, wine tasting (at 9:30 am, but they give you 5 kinds and bread), then coffee shop and a piece of cake... Not so much culinary involved. Salzburg tour, hour and half each way, and we didn't get the full experience of the "sound of music highlights ", but if I would have done more research, I would have booked through a local tour group, out of our port of call and seen it all with transportation provided. Only last recommendatio for Crystal , have some type of splash pool or misting system on the top deck, just for cooling off on the long sail days. We kept having to run down to the pool in the spa and then back up again. Overall, I think this will be a wonderful cruise once some kinks are ironed out and the learning curve is over. Nothing to keep me from taking another one in the future, and I plan to. Read Less
Sail Date August 2016
We understood the Crystal Mozart to be a 6 Star cruise. Upon check-in there was dental floss and food on the carpet. Their web site claimed 110V current which they said was a mistake and said there was nothing they could do. After ... Read More
We understood the Crystal Mozart to be a 6 Star cruise. Upon check-in there was dental floss and food on the carpet. Their web site claimed 110V current which they said was a mistake and said there was nothing they could do. After discussion they did make an attempt to provide. At one location they moved the boat without positioning someone or at least a sign indicating where it had been moved. Food was 4 star on most occasions, 3 on others. The Butler and servers were over the top wonderful. I wrote a list of disappointments and was contacted and told they would review with the ship and they never followed through. It was a very expensive trip as we had one of the Penthouse Suites. Had expected much better. Others said they had taken the Crystal Ocean Cruise and that their river cruise was nowhere comparable and several said disorganized. Read Less
Sail Date September 2016
Mozart, R/T Vienna, June 23-Jul 3 The Danube cruise on Crystal Mozart had its fine moments but I was ultimately disappointed with the whole package. Butler service in the cabin was excellent, and worth the extra money. The variety and ... Read More
Mozart, R/T Vienna, June 23-Jul 3 The Danube cruise on Crystal Mozart had its fine moments but I was ultimately disappointed with the whole package. Butler service in the cabin was excellent, and worth the extra money. The variety and presentation of food and drinks were more than acceptable though not matching what we found on Crystal Serenity's Hawaii R/T voyage from San Francisco in 2016. An egg dish served to me was probably contaminated by uncooked egg. Waitress service and the entertainer were very good the entire trip. Budapest is among the most beautiful cities I've ever visited and I'd not been there before. The entire itinerary was varied and well chosen. On the other hand, our cabin was the size of a hotel toilet and not as well designed or furnished. Shore excursions produced surprisingly contrasting moments. The tour of Melk Abbey was great. So's the choice of Michelin-starred restaurants in Vienna and Budapest. But, although the guide at the Austrian concentration camp was well versed in history, he chose to treat us to offhand homophobic remarks, the kind of thing I doubt he would dare apply to Jews. I called him on it and reported him to Svjetlana, the boat's excellent hotel manager, to the boat's tour manager and in my report to Crystal. Decorations at the Hungarian horse farm included an American Confederate battle flag, probably not an accident in such a country. My well-traveled friend and I both think some of this may be laid on the company trying to expand too fast - e.g., crew were being trained for the newbuild river boats that are coming on line. A bartender, for instance, was moving up to butler status the morning we disembarked. All in all, I would not recommend this trip right now. Read Less
Sail Date June 2017
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very ... Read More
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very polite, food was very good, excursions were interesting and varied so almost everyone could find something to do that interested them. The Crystal buses were clean and new and every seat had a lot of leg room . The ship was well maintained. This was a 50th wedding anniversary, a decade birthday and a cancer survival celebration for us so I spent the money for a Penthouse suite (206), but that didn't turn out so well.Read the nightmare that was, in the cabin review. I enjoyed several of the excursions we went on and felt that the guides were well prepared and very friendly. Overall had I been able to get some sleep it would have been a excellent trip. A "reasonably" quiet room is very important for me and by wife. We all expect some noises living close to others but this was on a scale that I have never experienced in over 40 years of extensive business and personal travel. Read Less
Sail Date August 2017
I have hesitated writing this review, but considering the limited number of reviews for Crystal River, I thought it would be helpful. As my title implies, we were neither impressed nor happy. I should probably add that this was our first ... Read More
I have hesitated writing this review, but considering the limited number of reviews for Crystal River, I thought it would be helpful. As my title implies, we were neither impressed nor happy. I should probably add that this was our first river cruise (we have taken several ocean cruises on Azamara, Regent, and Celebrity). However, my complaints have nothing to do with the "river" aspect of the cruise. Our itinerary was the 7 day trip from Vienna to Budapest. First, the positives. The cabin (Petite Suite) was very small but extremely beautiful and well organized, with many nice features. The functioning window and heated bathroom floor come to mind. Towels and toiletries were nice. Our butler and room attendant were efficient and did what we expected, no more, no less. We did not order room service nor the afternoon canapes. The tours were excellent. They were well organized and the guides were informative and fun. I could not have asked for more in this category and it was the saving grace of the trip. Fantastic. Our laundry came back beautifully done up in lovely packaging. It was really over the top! The entertainer, Neal, was absolutely fun and kept things lively in the afternoons and evenings. This was a bit of a surprise as we went in assuming that the entertainment would be hokey or nonexistent. We had lots of fun a couple of evenings during his show. The included wine selection and cocktails were very good and all that we expected. And finally, debarkation was extremely efficient. The taxi that the desk had arranged for us came exactly on time and we had plenty of assistance with our bags. Kudos. Now to what did not meet expectations. Among staff, there was a general attitude of unease or dissatisfaction. It was not a happy boat. There was no one on shore to greet us or help us with our things when we arrived. Our first greeting was at the door after struggling from our taxi over some rough terrain. (I did notice that they had later set up a canopy which was staffed by the blue tail-coated and top-hatted greeters, so I think that they were out of sorts for some reason) This first impression underwhelming, to say the least, after the glowing reviews I have read of Crystal. On our first trip to the beautiful lounge (early afternoon on our first day) we seated ourselves. There was a bartender and a server or two behind the bar, from whom we received no greeting whatsoever. I finally went to inquire of the bartender as to the possibility of getting served. His indifferent response was yes. This was the order of the day on many occasions, even when the bar was not busy at all. On another occasion, we finally, after five days, were blessed by the weather gods with a nice enough day to go "up top". This was pretty exciting and there were a number of passengers there, but no bartender. The bar, however, was "open". We observed one woman open a bottle of bubbly (which was on the "included" list) and pour it for herself and her friend. A young (and we were told later, new) server came up shortly thereafter and reprimanded her loudly and in an extended and rude manner. It was embarrassing and uncomfortable for all who witnessed it. Unacceptable. And finally, the food. Dinner frequently was only acceptable. We are not fussy eaters in the least, but there were occasions when we couldn't find anything interesting to order. The quality of ingredients just wasn't up to expectations and many dishes needed seasoning. Lunches were some better, for whatever reason, but a breakfast order came out completely wrong one morning. Missing was any fun banter with servers or having our preferences remembered. The atmosphere again, was generally stilted and uncomfortable. This cruise was priced competitively with some of the other lines, or perhaps a bit more. I chose it because I had read so many glowing reviews of Crystal, mostly ocean, but river also. If this represents "the best of the best", then I don't care to try the others. It was, in a word, disappointing. We met some very nice people who had the same sentiments. Hopefully this was a one-off and they have made some corrections. Read Less
Sail Date May 2019
We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager ... Read More
We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager and staff looked upset and serious if you asked a question. No smiles at anytime. It was as if all of them had some attitudes. The wait staff were arguing at times in their Romanian or Slavic language-you could see the tension. I even had to get up at dinner to ask for water. They forgot my meal and had to remind them but all they always said was it is coming and then they would turn to each other and argue. It was extremely uncomfortable. The dining room was poorly set up not allowing much choices on seating to meet others and definitely NOT what our last experience was. It was a typical dining room as if it were on a Celebrity Cruise. The food on the River Princess was below standard-not typical of Uniworld’s fine culinary fare. It tasted comparable to most large massive mid budget cruise liners. We were extremely appalled that we were served a buffet one evening for dinner. Our Food was served Luke warm or cold at table side. I sent back several dinners due to flavor and being cold. My husband ordered a simple steak and looked grey in color as if they threw it is a broiler and rushed it out. He sent it back. We waited so long for our food to come a good portion of the time. Having to remind them! Never told in the morning there was a special dish. When the omelet station chef overheard me speak to another guest he said there is always a special and showed it to me. When I asked him to order me one, he said, " sorry, you have to go to your table and ask your waiter". The waiter NEVER CAME! I had to flag them down. That was done more than just one day on a 8 day trip. The choices of food served were the same almost everyday at lunch or breakfast. Many times.I had to wait 30 minutes for poached eggs. Poached eggs take 2-3 minutes to make. I made my own toast. The Eggs Benedict in morning was cold and thick sauce I could not eat it. Our tour guides were not the best and rushed us. Even an expert lecturer who traveled on the ship and spoke about the history stopped our guide during a tour and told her she was not telling the history as per the Jewish Heritage Tour it was to be. The ship was old and tired. My advice would be to remove this ship from circulation. It is old and many issues. The trip was from Vienna to Prague. They went to Nuremberg and bussed us to Prague-(4 hours) not given water bottles and stopped 1/2 way to buy some! Our choices of tours were do as locals with a basic walking neighborhoods, biking, hiking in Bavarian Forrest or Pay for other tours that were not worth the money-Especially the Schoenbrunn Palace-we paid 66Euro per person. We were taken to 4 rooms that were an apartment of a Queen who liked tropical islands and murals on walls, no furniture at all to view. Rushe in and out. There maybe 15 minutes it was so small. Took us on a specific tour in a museum to see directly the Vermeer painting a just a few other paintings. Then told to go to the gardens and walk around for 45 minutes in the blaring heat! She was abrupt and she had 45 minutes to herself and she could have let us stay in the museum if we chose too. But we HAD to leave it! We hung around in the heat and had nothing to do. I wrote a letter to corporate office explaining our experience in detail. They had the audacity to insult us with a $150 per person credit on board to be used on our next trip and expires no later than December 2020! Other passengers who had been on Uniworld before and had good experience prior were also upset and said Viking they took once did a better job on food , staff and quality. We are done with Uniworld. Read Less
Sail Date June 2019

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