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102 Vienna to Europe - River Cruise Reviews

We considered a river cruise on Avalon on the recommendation of friends. We do not like ocean cruising, too many people, we like to see places and not spend days at sea. This seemed to suit our criteria. We spent 3 nights in Paris before ... Read More
We considered a river cruise on Avalon on the recommendation of friends. We do not like ocean cruising, too many people, we like to see places and not spend days at sea. This seemed to suit our criteria. We spent 3 nights in Paris before flying to Vienna and we had booked into the Intercontinental Hotel for the night preceding embarkation. The hotel was nice but I can't say too much about it because we got there late at night and checked out at noon the next day. In between, the room was very comfortable, breakfast buffet extensive, ATM available in the hotel and in a good location to head out and explore the city whilst waiting for Avalon to take us to the ship. A tour desk was manned early in the morning to provide information on tagging and leaving luggage for safe keeping etc after checking out of the hotel and a room to wait with tea, coffee and water provided for cruise passengers. Quite a few gathered in the hotel bar to wait and this was a very pleasant environment to begin our cruise. Embarkation was professional and slick after being transported through Vienna by motor coaches. The ship is clean, well maintained and comfortable. We had booked a stateroom on the Indigo deck which has a window and not sliding balcony doors. Were we sorry that we did not have a balcony, not at all. We found that we were not in our stateroom very often, we were either ashore or in the foreword or aft lounges enjoying a 180 degree view of the scenery and not just of one side. The bed was comfortable, shower pressure and temperature great, plenty of storage and it was great to kick the empty suitcase under the bed and relax. I did the optional tour to Schonbrunn Palace. Well organised, and for those who went to that in the morning they could go on the included city tour in the afternoon and didn't miss out. In Durnstein we went on the included guided tour through the picturesque town and then headed off for Melk. The included tour of the abbey in Melk was good. In Grein, which was a small place we decided to go off on our own for a brisk walk and ended up at Greinburg Castle just on opening time. For €5 each we explored the castle long enough to give us time to make it back to ship before it's departure. Delightful morning. On returning back to the ship from tours there was tea or hot chocolate waiting. Others on board had taken off on 2 optional excursions and there would possibly have been only 1/4 to a 1/3 of passengers left onboard. That is what we came for, the experience of gliding along the the river relaxing. It was exactly that with fewer people at lunch and in the lounges. Not that anyone got on top of each other when everyone was onboard, but it was nice. Next stop was Linz and we took off to explore on our own again armed with a map provided by Avalon. We saw another castle, explored churches, window shopped and generally soaked up the atmosphere of strange city. The people on the excursions met up with the ship in Linz. Onto Passau. I did the guided tour on my own and window shopped in a very charming place on my way back to the ship. We did partake of afternoon tea this day and there were sandwiches, a very nice cake plus tea and coffee. At Passau we disembarked and in lieu of going direct to Munich we took the optional excursion to go via Salzburg. This was worthwhile as Salzburg is quite charming and was an opportunity to try a cuisine of a different country. Our luggage came with us and we checked in at our hotel in Munich seamlessly. The dining on the ship was good and the kitchen did well in what I can only assume is a cramped space. It's not fine dining and it's not what we expected. But the food was good and the crew attentive. My husband doesn't drink and a couple of glasses of wine with dinner is all that I want. So we didn't have a drinks package. The stateroom was cleaned and turned down everyday/night and a chocolate left on our pillows. We didn't use the lounge very much after dinner and so can't comment on the entertainment. The fitness room was well fitted out and I did use it once, but the hours between 7am and 10pm did not suit and we grabbed every opportunity for brisk walking when ashore. The Sofitel in Munich is a wonderful modern hotel, refurbished from being a former Post Office. It is next door to the main (I think) train station in Munich. Some would possibly say not in the best location but we didn't think so and after dining on 4 course dinners for the past 5 nights opted to try some fast/street food at the station. We had Bratwurst with mustard in rolls and Doner kebabs. The Doners were very good and we waited in line with Bayern Munich supporters to purchase these. If the locals think they are worthwhile lining up for, then that's good enough recommendation for us. The breakfast at the Sofitel is one of the best that we've ever had all over the world. The room was great except we needed a few more days there to work out all the switches, being that modern. It was in a good location being only a short walk from the tourist/ shopping area. Included was a guided tour of Munich the next morning along the same lines as Vienna. The first part in a bus and then walking with a tour guide. This was good and even though we were only walking distance from the Sofitel, a bus was provided at 2 and 5pm for people to catch should they wish. I opted to tour the Residenz on my own that afternoon even though the weather was beautiful outside. After that we had a delightful late lunch at Ratskeller Restaurant in a central position of the tourist area. Next day was a long day visiting Neuschwanstein Castle, Oberammergau and Linderhof Castle. The countryside and attractions did not disappoint and we had a very, very good meal in Oberammergau when we stopped for a break. We had not booked a transfer to Munich airport prior to the cruise and the Tour/Cruise Director arranged this for us. We and our luggage were picked up at the appointed time and taken by coach with 4 others to our relevant terminals. There was an Avalon representative who came with us to ensure that there were no hiccups. All in all, would we recommend river cruising and Avalon. Yes very much so. Avalon were excellent, really couldn't fault anything. The passengers were mainly 55+ and US citizens. The younger couples onboard wouldn't have felt out of place though and mixed with the older passengers. The 2 dining nights at each of the cruise which were a bit more special, only required a collared shirt and pants other than jeans really. The only thing that we were sceptical about was whether we would like being in the company of others most of the time, but there was opportunity to be social and other opportunities for quiet time. We would do it again as it really was relaxing.   Read Less
Sail Date October 2013
We embarked in Vienna heading for Nuremberg on Amadeus Queen. Because of the low water levels on the Danube we changed ship to the Amadeus Elegant. It was like transferring from a 5 star hotel to a backpackers room with an ensuite. We ... Read More
We embarked in Vienna heading for Nuremberg on Amadeus Queen. Because of the low water levels on the Danube we changed ship to the Amadeus Elegant. It was like transferring from a 5 star hotel to a backpackers room with an ensuite. We lost our spacious room with walk-in wardrobe and refigerator to a very small room. There was little hanging space. We could only store one suitcase under the bed as there was not enough room between the bed and the wall to roll the suitcase under the bed. No refigerator. I complained about the refrigerator and was given a 6" x 8" cooler box. Fair enough, I only wanted it for medication. Carpet was very worn. Ceiling and walls needed painting. But at least the crew was very friendly and obliging. The cruise director (on both ships) did not asked if we wanted a guest joining us at mealtimes. Read Less
Sail Date November 2018
On Aug 1, 15-20 of us that returned after a Crystal excursion dinner found the SHIP HAD LEFT WITHOUT US. We were scanned to get off the ship but manually checked in when the ship returned for us. We were told the people that did the ... Read More
On Aug 1, 15-20 of us that returned after a Crystal excursion dinner found the SHIP HAD LEFT WITHOUT US. We were scanned to get off the ship but manually checked in when the ship returned for us. We were told the people that did the scanning had left. Guess they outsourced their security. Also there was scanner mistake when they told me 3 of my friends were still on shore and 1 came back but in fact all 4 were on shore. We missed Budapest, a main attraction for the cruise, but Crystal made little effort to make up for the changed itinerary even though they knew at the start of the journey and that was 7 days before we would go to Budapest. We had to revisit Linz and they added Karen’s and offered each guest USD500 FUTURE CRUISE CREDIT to be booked within a year. Linz and Krems were not comparable substitutions for Budapest by any stretch of imagination. Also crew told me Viking has 77 ships so they can offer swaps when similar situation arises. Reading some of the reviews, I noticed other cruise operators not only made monetary compensations but also arranged alternative transport and hotel accommodations in order for them to fulfil their advertised attraction. Also Crystal may be late to join the river cruise market, at a couple of stops, the ship was parked so far away from the parking lot that we had to walk about 10 minutes to get to the coach. It was definitely difficult for my friend that had a hip replacement and walking with a cane. I used to view Crystal with high regard, but it seems things may be different under new ownership. A very disappointing experience AND NOT VALUE FOR MY MONEY. Read Less
Sail Date July 2018
When we arrived in Vienna, it was very confusing because there was a man with a Tauck sign at the airport, but he was not expecting us. Fortunately, my friend spotted another man carrying a sign with our names on it - even though we were ... Read More
When we arrived in Vienna, it was very confusing because there was a man with a Tauck sign at the airport, but he was not expecting us. Fortunately, my friend spotted another man carrying a sign with our names on it - even though we were told to look for a Tauck sign. Tours were too early in the day - even when they didn't need to be to fit the overall trip. No good alternative if you were not able to walk a long distance and climb a lot of stairs or inclines. No activities on the ship if you chose not to participate in a tour. Also, information on the trip was not given far enough in advance and we would only learn about the next day's details the night before. Basically, Tauck's attitude toward their guests is - 'HURRY UP AND WAIT'. Way too much time on buses. Tours were disorganized and there was no 'plan B' if the weather turned bad or if there was another problem. My group was forced to stand in the rain for over a half hour at Cesky Krumlov in Czech Republic and when we asked if we could proceed to the lunch location to get inside we were told NO by the Tauck director because we couldn't arrive before the scheduled time and we were told to go to a coffee shop to wait. On the last day of the cruise we were informed that we could not dock at Regensburg because of low water levels on the Danube, so we were back on buses again. When we disembarked on the final day instead of a three hour bus ride to Prague we had a five hour bus ride. We finally arrive at the Intercontinental Hotel Prague in the early afternoon. This is NO 5 Star Hotel - 4 at best and the staff was poorly trained. When I finally got my suitcase the bellman came to my room and handed it to me - I had to instruct him to put the bag on the luggage rack. (The Grand Wien Hotel was very nice by contrast.) (After the Tauck tour, my friend and I moved to The President Hotel Prague next door which is a 5 Star Hotel.) The worst part about this day was that because of some mishap/bungle on the part of your transport people we did not receive our luggage until 9pm that night - the Tauck directors kept stalling with no apologies. Again, Tauck had no 'Plan B'. The Tauck staff was NOT helpful and left the lobby desk at 6pm, so there was no one to contact about our bags and where they were. I could have done without the last farewell dinner in Prague because Tauck had no seating plan, so when my friend and I arrived 10 minutes before the scheduled cocktail time all the window-side dinner tables were taken and we had to hunt the dining room to locate seats - we could not even find a Tauck person to help us - they were too involved in making their farewell speeches. (The same thing happened at Palais Pallavicini for the welcome dinner in Vienna - no seating plan. My friend and I had to search for a seat and were at the very last table in the back of the room.) At my request - at the end of the evening in Prague Andrew Haringer came to our table and only after my citing all the issues we had on the trip did he apologize on behalf of Tauck - too little too late. I have to mention that the Scylla ship's crew were excellent which is more than I can say for the Tauck people. Out of the three Tauck directors, only one was somewhat professional and courteous. My friend and I both booked cabin category 7 as we had last year and we were so looking forward to this trip because we had taken a Tauck Rhine cruise a year before and had a wonderful time. This time we couldn't wait to get home! I have traveled all over the world for 50 years and am accustomed to first class travel - this is NOT it. Read Less
Sail Date July 2018
We recently returned from our first river cruise selecting Crystal Cruises because of their 5 star rating. We felt taken advantage of because we depended on their representative for booking. Upon arrival after a 10 hour flight, we were ... Read More
We recently returned from our first river cruise selecting Crystal Cruises because of their 5 star rating. We felt taken advantage of because we depended on their representative for booking. Upon arrival after a 10 hour flight, we were expected to handle our own luggage.The " motor coach" was about a 1/4 mile from the luggage carousel. No assistance was provided. We were two couples with 10 pieces of luggage total. On other cruises we were met by a representative of the cruise line and next saw our belongings in our stateroom . To carry our suitcases at our age and with medical conditions was totally unacceptable. Having relied on the Crystal booking agent, our accommodations were not as promised. We were misled and never told we were paying $12,000 to be situated in the basement level of the boat, partially submerged at water level. We spent 12 days at submarine level watching garbage float by our "panorama" windows. The sound of water splashing on the window kept us up all night. In addition when we docked our "view" was of a concrete wall that made our rooms constantly dark during the day when we docked in the ports . To make matters worse, we asked the crystal representative that our cabins be in close proximity. Instead we ended up at the opposite side of the boat with staff quarters between us. All attempts to remedy the situation fell on deaf ears. Nothing was done. For a cruise line with a five star rating, we found the food tasteless and unexciting. Breakfast and lunch everyday was the same for 12 days. There was very little deviation . It was boring and monotonous. To make matters worse, one member of our party had severe food sensitivities and had filled out paperwork in this regard prior to departure. This matter was not addressed until the 5th day of cruising due to our own initiative. This was a HORRIBLE vacation experience. We would NOT recommend Crystal River Cruises. Definetly Not worth taking off work for. TOTALLY disappointed. DON'T GO Read Less
Sail Date June 2018
Let me preface this by saying we are not cruise people. We've only taken a couple of other cruises on small ships (Windstar - great!! and Antarctica excursion) but never a river cruise. We chose Avalon because they advertised a 3-Day ... Read More
Let me preface this by saying we are not cruise people. We've only taken a couple of other cruises on small ships (Windstar - great!! and Antarctica excursion) but never a river cruise. We chose Avalon because they advertised a 3-Day Cruise Only option that allowed us to do only the river portion with them. We looked at the cruise as Room & Board and transportation only. We weren't interested in any group tours. We booked our own hotels in Vienna and Budapest and did our own thing in every port. Being very experienced world travelers (having already traveled independently to over 100 countries) we don't like groups. All that said, this seemed pretty easy. Wrong! The entire experience was annoying. From boarding the ship to leaving, we felt harassed. The cabins they touted as a room with a view, was adequate but nothing special. Food was really designed for the typical cruise population with an average age of 70. When I asked for a piece of fish with no sauce, which seems like an easy request, the waiter acted as if I was inconveniencing him. The cruise director was the most annoying person I've ever encountered in all my travels. And, above all else, no one on the staff seemed to understand the concept of Cruise Only. They kept paging us and asking about our arrangements. They were annoyed we weren't part of their group. What happened to "it's all about the customer?!" The cruise itself: The ports were interesting — Melk, Durnstein, Bratislava and into Budapest. But river cruising is a very expensive way to see places if you are a good independent traveler. We spent three nights on the river and then three nights in Budapest at a very high-end hotel. When we added up all our expenses there, it turned out we spent half as much — and that included a huge suite, using the hotel car for touring, taking advantage of its spa, eating in some astoundingly fantastic restaurants, and being driven to the airport. And, as if our experience on the ship wasn't bad enough, when I got home and received a welcome home email from Avalon asking for my feedback, I wrote back about some of the problems we had, and was planning to post a negative review on TripAdvisor, I received a reply telling me they were very busy and would take 5 – 8 weeks to reply. Seriously? That's how you reply to a customer who is unhappy? I didn't want anything from them other than to say you did a lousy job. The upshot was I requested to have my address — email, snail mail, and any future delivery systems — removed from all their databases. I do not want to receive anything from them. I know lots of people who love river cruises. If you are one of them, be very careful before choosing Avalon. Customer service is not their strong suit. Read Less
Sail Date August 2016
Actually sailed from Vilfshoven, Germany after 3 days pre cruise in Prague. Those were three expensive and wasted days followed by a horribly uncomfortable bus trip backwards to the port of embarkation in Germany. Shocked when we entered ... Read More
Actually sailed from Vilfshoven, Germany after 3 days pre cruise in Prague. Those were three expensive and wasted days followed by a horribly uncomfortable bus trip backwards to the port of embarkation in Germany. Shocked when we entered the reception area of the ship-dirty carpet and a smell of the just departed last cruisers. More shocked when entering the tiny room, with a tiny, tiny bath and a closet that did not make any provision for travelers that had to carry enough to last 2 weeks. The beds are hard as rocks-felt mattresses on metal slabs and so very narrow that at first we thought they were rollaway cots. The pillows were so flat that we had daily headaches from failing to get neck support. If one sat at the desk, the other person had to crawl over the bed to reach the window area. We felt like prisoners sharing a cell ! Television channels had sporadic reception and facebook communication was slow or impossible. The public areas are small and in the dining room it was very hard to squeeze in and out between tables that were packed tightly together. We had 2 good entrees all week and the rest were poor to very poor. Every meal was loaded with salt and we soon had to deal with tissue swelling and sore tongues from the excessive use of salt. Breakfast was boringly repetitive with watery eggs, burned bacon, and rubbery fruit although there was too little choice of that to bother. Made to order was not much better. The Eggs Benedict were covered with a greasy sauce that tasted suspiciously like salad cream/mayonnaise and omlettes were crusty. Reasonably good soups and lots of breads and rolls which were good in the morning but the bread was always stale at dinnertime. There was no warning that the cruise was unsuitable for anyone with mobility issues. Someone confined to a wheelchair would have been left on the dock and with a rollator-walker it was a bone jarring endurance test, even on the so-called "gentle" tours. With a few happy exceptions, most of the guides were not interested in persons with mobility issues and just frog marched us through miles of cobbles. Many could not be understood as their accents were far too pronounced. On many tours there was no time available for self exploration and if one did want to stay somewhere to have a closer look, the drop point was so far from the ship that a return on foot was impossible for a physically challenged person. There were days spent in dull, uninteresting, and historically insignificant ports and then we were raced through Vienna when a 2 day visit there would have been sensible. A good concert in Vienna helped us to forget a poor one in Prague. We paid an additional 500 euros for tours so do not be fooled when they advertise "all inclusive" and do not look for free drinks at any time other than at meals. Most of the staff members were hard working and friendly but the Cruise Manager was unimpressive and clearly had his "favourites" among the guests. We were ready to abandon this cruise an hour after it started and by the end of it we were really desperate to get off the ship. We have many, many ocean cruises behind us and found most of them perfect. This was our first, and will be our last, river cruise. The price, compared to an ocean cruise, was prohibitive in relation to what was received in value. Easily our very worst holiday in over 40 years.   Read Less
Sail Date October 2014
After 5 spectacular river cruises with a rival company I took a chance on AMA based on their superior reviews, big mistake. The water level was too low to do our original itinerary (not AMA's fault) but the substitutions they made ... Read More
After 5 spectacular river cruises with a rival company I took a chance on AMA based on their superior reviews, big mistake. The water level was too low to do our original itinerary (not AMA's fault) but the substitutions they made were ridiculous and certainly not comparable to what we booked and paid for. To date, no compensation or consideration has been offered. But besides the bugled itinerary there was a lot of problems that were not related to water level. The "light lunches" and "late night snacks" were the same three sandwich combinations every day...salmon, tomato-cheese or peanut butter and jelly. Really! There are no food options offered outside of designated meal and "snack" times. Cabin interiors were a bit worn but adequate. The desk staff seemed overwhelmed and quite frazzled. The entertainment was basic at best. The over-all staff attitude seemed to be one of simply herding people about rather than one of service and a few were border-line rude. I will never sail AMA again. Read Less
Sail Date November 2018
Don’t select this cruise if you or anyone you’re traveling with has mobility issues— there are no “gentle” excursions. One passenger referred to them as forced marches. The ship docks way out of the towns for the most part so you ... Read More
Don’t select this cruise if you or anyone you’re traveling with has mobility issues— there are no “gentle” excursions. One passenger referred to them as forced marches. The ship docks way out of the towns for the most part so you can’t return early if you’d like, and 9 out of 10 times you’re looking into someone else’s cabin as there is a ship docked next to you. If you’re interested in the e-bike excursions, also beware; if you don’t book super early you won’t get on them. There is almost nothing to do if you elect to stay on the ship. The evening entertainment was lame, although the exercise instructor was excellent. Everyone is unfailingly polite in a very impersonal way, and when something goes wrong the response is very corporate. In our case we couldn’t complete the last three days of the cruise because of low water in the Danube and all Celebrity offered was a $250 credit on a future cruise (which they upped to a.$1,500 credit when my travel agent asked). Although the food was great, overall I don’t think this cruise is worth the expense— we booked a penthouse— so we don’t plan to travel on Celebrity again. Read Less
Sail Date September 2018
Seemed ideal for Christmas market cruise - advertised as 5 nights, all inclusive, found out approx one week before commencement that cruise only 4 nights - but same price! Too late to cancel at that stage. On arrival on board we found ... Read More
Seemed ideal for Christmas market cruise - advertised as 5 nights, all inclusive, found out approx one week before commencement that cruise only 4 nights - but same price! Too late to cancel at that stage. On arrival on board we found it it was not all inclusive as advertised all drinks with meals were not included. When brochure advertising was pointed out to company this was dismissed as a "mistake". Standard of food was hit & miss BUT no menu choice - take it or leave it!! Entertainment was geared to the (admittedly majority) French passengers with very little regard to other nationality/languages. Sold & priced as luxury cruise - but charged 2 Euro for coffee after dinner! This petty charge also applied at Gala dinner, even thought we had been supplied with free wine at this meal!?!?! Would NOT recommend, overpriced, disappointing. If company want to expand into Irish & UK market they must develop a broader entertainment base. And finally PLEASE provide even a limited food menu choice. Read Less
Sail Date December 2016
Just got back from this cruise. I'm a veteran sea cruise with nearly a dozen or so previous cruises on Celebrity, Princess, Holland America, Royal Carib, and Carnival. The two star rating is based on the same scale as these other ... Read More
Just got back from this cruise. I'm a veteran sea cruise with nearly a dozen or so previous cruises on Celebrity, Princess, Holland America, Royal Carib, and Carnival. The two star rating is based on the same scale as these other ships. If I were to base the rating on the fact that this supposedly a 5-6 star ship, one star would be more than generous. (Having written and nearly three page review on this forum that somehow did not get published, I am going to keep this relatively brief). On two separate occasions, Crystal was very close to leaving me, my wife, and other guests stranded in in the dark, near freezing temperatures, in a totally unfamiliar environment. Totally foreseeable and unforgivable. Food was mediocre for the first week and selection very limited. Do not try their 'local dishes' for they don't know how to cook them (we tried to local dishes in many restaurants at many stops along the way and they were delicious.) The Bistro that supposedly features street food from all over the world has a fixed menu limited to about 9 items. In my book, ceasar salad, beef tartar, and fried mushrooms is not 'street food.' The food was so bad and limited that I was hungry for the first week. Food did improve during the second week. While I was looking forward to the Michelin rated dining experience - we did not get the menu until the day of the event. With a fixed menu featuring pigeon as the main dish, I decided against going and ended up eating ham and cheese for dinner. Service level is robotic and very confused. With the exception of a few individuals, service emphasis is on efficiency - It was hard to find a friendly smile or a warm conversation in the entire dining room staff. We supposedly had a 'butler' who introduced himself during the second day of our stay and was never to be heard from again. My wife and I had a massage at the spa - we both agree it was among the worst we've experienced in many years. Staff to guest ratio is excellent;however, many staff members stand around with nothing to do - I say put those people to good use - maybe a course on how to say a few words in the local language. Discussions about culture - history - traditions. Host various card and board games... Anything to make the stay aboard the ship more entertaining. Excursions: Some are misleading - castle tour turns out to be a tour of a small museum. Many of the tour guides have difficult to understand accents and are not flexible to accommodate their groups, for example, walking very fast when you have a lot of elderly people in the group, stopping for a prolonged time in a very cold un- sheltered area in near freezing temperatures. Crystal's quality control emphasis appears to be on the back end - so, instead of ensuring quality ahead of time, they employ quality control after the fact to see if everyone is happy. Entertainment: Very limited activities - entertainment staff limited to one member who plays piano to music form the 60's and early 70's. Five local guest 'local' entertainers making limited appearance at various stops - Two were terrible, one was ok, and two were fantastic. On a positive note, the private concert at the Belvedere Palace was incredible. Read Less
Sail Date November 2016
We travel a lot (visited 67 countries)and have been cruising sixteen times with different companies such as Seabourne,Ponant,Oceania,Silversea etc... According to the Crystal's advertising this river-cruise was supposed to be at the ... Read More
We travel a lot (visited 67 countries)and have been cruising sixteen times with different companies such as Seabourne,Ponant,Oceania,Silversea etc... According to the Crystal's advertising this river-cruise was supposed to be at the highest standards.... What a disappointment!!! This ship is old(25 years) and, in spite of a major refit, suffers from many technical problems, such as:air conditioning(impossible to adjust:too cold or too warm) Drainage's noises as well as different noises wherever you stand.(you cannot stay on the upper deck for a long time because of the rumble due to the motors...) The"Blue" restaurant, located at the rear of the ship, is not usable while sailing because of vibrations and noise created by the motors. Members of the staff have even told us that everything vibrates like in a shaker! In our cabine 236(cabin and not suite) we could hear different disturbing noises coming from the kitchen, located above.(furniture moved,steps, very Noisy sink drainage etc...) In addition to this discomfort, the ventilation was very Noisy. All these constant noises didn't allow us to rest and relax. Furthermore, name a smallcabina "suite" is totally inappropriate. The dining room's decoration in "Bistro"style with plastic sets on the tables(its OK for the breakfast, but not for dinner) stained after two or three days, was not welcoming and didn't incite people to get dressed.That's why some people were in shorts, sandals and so on even for dinner.Dress code did you say? Neither did we appreciate the buffet style at breakfast and lunch. At 9 am sharp the buffet was closed without a warning from the staff(the same for lunch) therefore you had to hurry to fill up your plate in advance in order to be able to finish your meal. Five stars, is it really? One can just imagine how more difficult it can be for people with whatever disability. It was possible to continue your breakfast in the "Café Mozart" but the buffet was very scanty with a very restricted choice and filled with products of low average quality(salmon, cheeses etc...) Happily there were cereal boxes, pickles, jams in small jars, all things which have no chance to spoil !! 5 stars choices !!! Self-service in the morning, self-service for lunch... like in a canteen.. For the buffets, at breakfast and lunch, the choice was limited and almost identical every day.At midday,on the cold buffet:4 salad bowls, tomatoes( not ripe), onions, gherkins,a few dressings ... Warm buffet(such as it is):dry and tepid rice, vegetables almost raw and tepid,the fish,very cheap(halibut) one roast and so on. The chef told us that he had a problem to keep the food warm because of a heating system not well thought of. Only the pasta was warm...because reheated when served! Moreover, the penultimate evening, before going to a concert held in the Belvedere Palace, a buffet identical to the midday's one was proposed with the same salads, the very same "hot" dishes and so on. We were hoping to have, at once, a buffet worthy of a 5 stars category, buffets we were used to have in other ships we cruised on. In the evening, on the other hand, the food was good and well prepared, even though it was not at a Michelin-Star level, as you pretend. The staff was very kind and professional. Regarding the evenings:the 3 shows on board were pleasent and of good quality but the entertainer, Mr.Marc, was not at the level of what was expected.Games at the level of a home for very, very old retired persons or for children. In brief: the evenings very boring. The excursions were well organized with very comfortable buses and, in general, good guides. The SPA was agreable but, in the lady's changing rooms, where the sauna and hammam were, there was a counter slope in the shower and, thus, the water was inundating the changing room's floor. In the sauna two mini-benches very uncomfortable(place just for 4 personne not more) In the hammam a mildewy smell was lasting. To conclude: Very interesting cruise but not restful, neither relaxing,food not good,activity in the ship: poor. Too many problems!! What compagny Regent's compagny offers doesn't correspond to the standards promised by its publicity. WHAT A DISAPPOINTMENT!!! Read Less
Sail Date August 2016
There a number of things that disappointed us in regards to this last cruise with Uniworld First they never told we needed to call Austria Airlines and Air Canada for seat reservations. United did not understand our confirmation numbers ... Read More
There a number of things that disappointed us in regards to this last cruise with Uniworld First they never told we needed to call Austria Airlines and Air Canada for seat reservations. United did not understand our confirmation numbers for our flight and after some discussion we were give the necessary numbers to call for seat reservations. Itinerary invoice given to us told us we had a United flight at O’Hare airport we were never told to go to the international terminal, therefore we got out at Terminal 1, United, and then told to go to Terminal 5 international for our departure. We needed to trek all our luggage to that terminal. The flight to Istanbul we did not get business class and was told they had none, but when we got on the plane they indeed did have business class. We booked business on all the flights to and from for this trip. There were only two gentle walking excursions on this trip and it was hard for not only us but a number of others to keep up with the land tour guides. There are many opportunities to get closer to museums and other places which would have accommodate the gentle walkers but they were not used. The food was boring after the first few days and there was a lack of flavoring in the food, it was not at the same level of previous Uniworld cruises. In Istanbul at the Intercontinental Hotel my wife fell and hit her head on the floor, the staff was very attentive, they sent a "Doctor" to our room, but would not acknowledge the incident when I asked for a written report of the incident. When we told the Uniworld agent about the incident he said it was the first he heard of it and that was that. The Intercontinental hotel room was not very clean, the carpet had not been vacuumed and we called several times for them to clean which they never did. Waiting for our transport to the Istanbul no Uniworld agent was on duty to assure us of the arrival of the van, we had to keep asking the doorman about the van. On the boat I saw the doctor twice, at 50 euros each time, Uniworld never asked if I had their insurance or provided any paperwork. The doctor gave me a receipt after having asked for it at the Uniworld desk several times. The doctor told me to not ask the staff about it anymore. The visa service given to Uniworld did not process the visa information correctly and delayed our entry into Turkey at a cost of 25 euros. The visa company did refund their cost and visa fee. Read Less
Sail Date July 2015
We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager ... Read More
We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager and staff looked upset and serious if you asked a question. No smiles at anytime. It was as if all of them had some attitudes. The wait staff were arguing at times in their Romanian or Slavic language-you could see the tension. I even had to get up at dinner to ask for water. They forgot my meal and had to remind them but all they always said was it is coming and then they would turn to each other and argue. It was extremely uncomfortable. The dining room was poorly set up not allowing much choices on seating to meet others and definitely NOT what our last experience was. It was a typical dining room as if it were on a Celebrity Cruise. The food on the River Princess was below standard-not typical of Uniworld’s fine culinary fare. It tasted comparable to most large massive mid budget cruise liners. We were extremely appalled that we were served a buffet one evening for dinner. Our Food was served Luke warm or cold at table side. I sent back several dinners due to flavor and being cold. My husband ordered a simple steak and looked grey in color as if they threw it is a broiler and rushed it out. He sent it back. We waited so long for our food to come a good portion of the time. Having to remind them! Never told in the morning there was a special dish. When the omelet station chef overheard me speak to another guest he said there is always a special and showed it to me. When I asked him to order me one, he said, " sorry, you have to go to your table and ask your waiter". The waiter NEVER CAME! I had to flag them down. That was done more than just one day on a 8 day trip. The choices of food served were the same almost everyday at lunch or breakfast. Many times.I had to wait 30 minutes for poached eggs. Poached eggs take 2-3 minutes to make. I made my own toast. The Eggs Benedict in morning was cold and thick sauce I could not eat it. Our tour guides were not the best and rushed us. Even an expert lecturer who traveled on the ship and spoke about the history stopped our guide during a tour and told her she was not telling the history as per the Jewish Heritage Tour it was to be. The ship was old and tired. My advice would be to remove this ship from circulation. It is old and many issues. The trip was from Vienna to Prague. They went to Nuremberg and bussed us to Prague-(4 hours) not given water bottles and stopped 1/2 way to buy some! Our choices of tours were do as locals with a basic walking neighborhoods, biking, hiking in Bavarian Forrest or Pay for other tours that were not worth the money-Especially the Schoenbrunn Palace-we paid 66Euro per person. We were taken to 4 rooms that were an apartment of a Queen who liked tropical islands and murals on walls, no furniture at all to view. Rushe in and out. There maybe 15 minutes it was so small. Took us on a specific tour in a museum to see directly the Vermeer painting a just a few other paintings. Then told to go to the gardens and walk around for 45 minutes in the blaring heat! She was abrupt and she had 45 minutes to herself and she could have let us stay in the museum if we chose too. But we HAD to leave it! We hung around in the heat and had nothing to do. I wrote a letter to corporate office explaining our experience in detail. They had the audacity to insult us with a $150 per person credit on board to be used on our next trip and expires no later than December 2020! Other passengers who had been on Uniworld before and had good experience prior were also upset and said Viking they took once did a better job on food , staff and quality. We are done with Uniworld. Read Less
Sail Date June 2019
I have hesitated writing this review, but considering the limited number of reviews for Crystal River, I thought it would be helpful. As my title implies, we were neither impressed nor happy. I should probably add that this was our first ... Read More
I have hesitated writing this review, but considering the limited number of reviews for Crystal River, I thought it would be helpful. As my title implies, we were neither impressed nor happy. I should probably add that this was our first river cruise (we have taken several ocean cruises on Azamara, Regent, and Celebrity). However, my complaints have nothing to do with the "river" aspect of the cruise. Our itinerary was the 7 day trip from Vienna to Budapest. First, the positives. The cabin (Petite Suite) was very small but extremely beautiful and well organized, with many nice features. The functioning window and heated bathroom floor come to mind. Towels and toiletries were nice. Our butler and room attendant were efficient and did what we expected, no more, no less. We did not order room service nor the afternoon canapes. The tours were excellent. They were well organized and the guides were informative and fun. I could not have asked for more in this category and it was the saving grace of the trip. Fantastic. Our laundry came back beautifully done up in lovely packaging. It was really over the top! The entertainer, Neal, was absolutely fun and kept things lively in the afternoons and evenings. This was a bit of a surprise as we went in assuming that the entertainment would be hokey or nonexistent. We had lots of fun a couple of evenings during his show. The included wine selection and cocktails were very good and all that we expected. And finally, debarkation was extremely efficient. The taxi that the desk had arranged for us came exactly on time and we had plenty of assistance with our bags. Kudos. Now to what did not meet expectations. Among staff, there was a general attitude of unease or dissatisfaction. It was not a happy boat. There was no one on shore to greet us or help us with our things when we arrived. Our first greeting was at the door after struggling from our taxi over some rough terrain. (I did notice that they had later set up a canopy which was staffed by the blue tail-coated and top-hatted greeters, so I think that they were out of sorts for some reason) This first impression underwhelming, to say the least, after the glowing reviews I have read of Crystal. On our first trip to the beautiful lounge (early afternoon on our first day) we seated ourselves. There was a bartender and a server or two behind the bar, from whom we received no greeting whatsoever. I finally went to inquire of the bartender as to the possibility of getting served. His indifferent response was yes. This was the order of the day on many occasions, even when the bar was not busy at all. On another occasion, we finally, after five days, were blessed by the weather gods with a nice enough day to go "up top". This was pretty exciting and there were a number of passengers there, but no bartender. The bar, however, was "open". We observed one woman open a bottle of bubbly (which was on the "included" list) and pour it for herself and her friend. A young (and we were told later, new) server came up shortly thereafter and reprimanded her loudly and in an extended and rude manner. It was embarrassing and uncomfortable for all who witnessed it. Unacceptable. And finally, the food. Dinner frequently was only acceptable. We are not fussy eaters in the least, but there were occasions when we couldn't find anything interesting to order. The quality of ingredients just wasn't up to expectations and many dishes needed seasoning. Lunches were some better, for whatever reason, but a breakfast order came out completely wrong one morning. Missing was any fun banter with servers or having our preferences remembered. The atmosphere again, was generally stilted and uncomfortable. This cruise was priced competitively with some of the other lines, or perhaps a bit more. I chose it because I had read so many glowing reviews of Crystal, mostly ocean, but river also. If this represents "the best of the best", then I don't care to try the others. It was, in a word, disappointing. We met some very nice people who had the same sentiments. Hopefully this was a one-off and they have made some corrections. Read Less
Sail Date May 2019
We chose the Magical Christmas markets to see Vienna, Salzburg, and Nürnberg, to enjoy some Christkindlmarkts, and to acquaint ourselves with river cruising. Ama has work to do. The cruise administration as we approached our travel ... Read More
We chose the Magical Christmas markets to see Vienna, Salzburg, and Nürnberg, to enjoy some Christkindlmarkts, and to acquaint ourselves with river cruising. Ama has work to do. The cruise administration as we approached our travel date was disrupted by the Woolsey Fire in the San Fernando Valley, where Ama is headquartered. Ama needs better contingency plans if they are going to stay in the Valley. Fires in Calabasas, from my youth in Woodland Hills, are NOT uncommon. We were impacted by the water levels of the Danube. Our cruise was shortened from Nürnberg to Vilshofen, and, after we boarded, to Passau. We missed one of the best Christkindlmarkts in all Europe. I recognize Ama is a hotelier, a restaraunteur, and a ship line, but they need better decisionmaking on how to make the traveller's experience the best possible. That includes leaving ship if need be. The sailing plan? OMW. On Monday, for reasons known only to Ama, we left Vienna for Tulin. Guess what? Everything was closed. DUMB. Then, at 11 at night, we sailed back to Vienna to berth in the nest of ships again. Better to have spent another day in Vienna, and help us see more of that great city. Speaking of bad calls, let's talk about Sunday. There were three ships abreast at Handelskai that morning. Three sets of busses, and no one on shore to direct us to which group of busses. We showed our color coded ticket, and the guide said "This is your bus." Welllllll .... no it wasn't. It was the bus of another ship to Bratislava. You need passports for that tour. Turned out a third of the people on that bus were from our ship, misdirected to it instead of the bus for the Eisenstadt tour. It's late fall, early winter. It was raining most days, so the upper outdoor deck was unusable. The lounge was a hospitable place, with free coffee and tea at all hours. I discuss our cabin elsewhere. The dining? Superb. An advantage Ama has over Windstar and their ocean sailings is the free wine and beer at mealtime. I liked that! Service? Superb. Yes, I paid the expected crew's gratuity, and then some, but I also gave some to my cabin housekeeper and two of the waiters. They deserved it. Vienna and Salzburg are grand cities, worthy of much more time than the cruise could provide. We will be back. Overall, this COULD HAVE BEEN A FIVE BUBBLE CRUISE. The administrative and logistics decision cost it points. Read Less
Sail Date November 2018
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very ... Read More
Choose Crystal due to their reputation for being top notch. We have cruised on Crystal before. Last time I took 60 couples with me on a sales payoff trip and it went well. I found the service excellent, the staff was very friendly and very polite, food was very good, excursions were interesting and varied so almost everyone could find something to do that interested them. The Crystal buses were clean and new and every seat had a lot of leg room . The ship was well maintained. This was a 50th wedding anniversary, a decade birthday and a cancer survival celebration for us so I spent the money for a Penthouse suite (206), but that didn't turn out so well.Read the nightmare that was, in the cabin review. I enjoyed several of the excursions we went on and felt that the guides were well prepared and very friendly. Overall had I been able to get some sleep it would have been a excellent trip. A "reasonably" quiet room is very important for me and by wife. We all expect some noises living close to others but this was on a scale that I have never experienced in over 40 years of extensive business and personal travel. Read Less
Sail Date August 2017
We understood the Crystal Mozart to be a 6 Star cruise. Upon check-in there was dental floss and food on the carpet. Their web site claimed 110V current which they said was a mistake and said there was nothing they could do. After ... Read More
We understood the Crystal Mozart to be a 6 Star cruise. Upon check-in there was dental floss and food on the carpet. Their web site claimed 110V current which they said was a mistake and said there was nothing they could do. After discussion they did make an attempt to provide. At one location they moved the boat without positioning someone or at least a sign indicating where it had been moved. Food was 4 star on most occasions, 3 on others. The Butler and servers were over the top wonderful. I wrote a list of disappointments and was contacted and told they would review with the ship and they never followed through. It was a very expensive trip as we had one of the Penthouse Suites. Had expected much better. Others said they had taken the Crystal Ocean Cruise and that their river cruise was nowhere comparable and several said disorganized. Read Less
Sail Date September 2016
Changed from a Viking to the Crystal Mozart , mostly due to additional stops along the way but also Crystals reputation at sea. In fairness, this sailing was only the 6th time the river cruise has sailed. We were in a French balcony, ... Read More
Changed from a Viking to the Crystal Mozart , mostly due to additional stops along the way but also Crystals reputation at sea. In fairness, this sailing was only the 6th time the river cruise has sailed. We were in a French balcony, room was beyond small. Had two passengers and needed the bed split. All the furniture is mounted, so this was no easy task. Made it so you couldn't open the closet, which itself is only 2 feet. There is little to know storage for a 10 day voyage and no storage or counter space in the bathroom. Although wonderfully decorated, very poor design. We requested a cabin change or even willing to purchase a second, but the ship was sold out. Thought the cruise and getting to know passengers, this was a complaint of most passengers we came across, and we were the only ones not traveling a husband and wife. In short, all the furniture is too oversized for the room. Food was exceptional, bar staff and spa were wonderful as well. Entertainment was the best! (Shout out to Mark who made every night more and more enjoyable with your witty humor and exceptional piano playing). Excursion, is another story. Hours on a bus each day only to spend a few hours touring a city with little time to explore on your own. My recommendation. Do your homework for every stop, book things outside the options given by the boat. Example, glass blowing tour, hour there, hour back, 40 minute demonstration, 15 minutes to explore a wonderful shop. (Just try to make a purchase and have it shipped home in that amount of time with a language barrier) Culinary tour in Vienna, 20 minute bus ride, walk through several alleys looking at locals restaurants, wine tasting (at 9:30 am, but they give you 5 kinds and bread), then coffee shop and a piece of cake... Not so much culinary involved. Salzburg tour, hour and half each way, and we didn't get the full experience of the "sound of music highlights ", but if I would have done more research, I would have booked through a local tour group, out of our port of call and seen it all with transportation provided. Only last recommendatio for Crystal , have some type of splash pool or misting system on the top deck, just for cooling off on the long sail days. We kept having to run down to the pool in the spa and then back up again. Overall, I think this will be a wonderful cruise once some kinks are ironed out and the learning curve is over. Nothing to keep me from taking another one in the future, and I plan to. Read Less
Sail Date August 2016
After two cruises on Uniworld, we decided to try Avalon. We liked their "panorama suite" design. Sadly, that was the only thing outstanding about our Avalon experience. Our "journey" started with "check-in" ... Read More
After two cruises on Uniworld, we decided to try Avalon. We liked their "panorama suite" design. Sadly, that was the only thing outstanding about our Avalon experience. Our "journey" started with "check-in" at the Hotel Intercontinental in Vienna. By this time, we had already been in Europe for 3 nights, on our own. There was a large window to check bags in, from 8am to 3:30pm, but this entire process really messed up any possibility to do anything meaningful on that day. (With Uniworld, we were actually able to present ourselves to the ship itself, at any time during the day. They also had light snacks available in the lounge.) Not the case with Avalon. There was a conference room, at the hotel, with chips, peanuts, water, and coffee. We were required to be back, at the hotel, at 3:30, so we could be bussed, as a group, to the ship. Again, having to schedule events around this time frame, was inconvenient. As we had travel cards, we could have easily traveled to and from the ship much easier on our own.....but, that wasn't an option. Moving on to orientation......there were only 50 people on our cruise. We were assembled in the lounge, where our cruise director gave us a brief overview of the ship, and upcoming cruise. We did the mandatory muster drill, and then were escorted to our rooms by a staff member. Basically, this involved......"here's how your room key works," and, "here's your room"......our luggage was then delivered, one piece at a time.....(Now, comparing to Uniworld, we got an overview of the room, outlet locations, "how-to's", and, our luggage was already in our room when we arrived). Cabin: We had a Panorama suite on the middle deck, 4 cabins from the rear of the ship. The cabin was very spacious, and we loved that the bed faced outward (though we were often rafted, and couldn't open the curtains). The bathroom was also very spacious, and well appointed. The bed was comfortable. The couch and chair, not so much. There was a minibar/fridge, which we used to keep our own water cool. Hanging closet space and shelf space was adequate, but there really weren't any drawers. The desk chair was uncomfortable, and had a solid back, which made it difficult to pull in and out. We were provided with two large bottles of water at the beginning of our trip. We had to fill the ice bucket ourselves. Comparing to Uniworld, this cabin was a clear winner with regard to space. The Uniworld beds are much more comfortable, and the staff much more attentive with Uniworld. However, factoring in rafting makes the extra $$ for the suite not worth the concept. Public space: Avalon's decor is more contemporary, and simplistic, than Uniworld. However, it is also much less comfortable. From the dining room to lounge, the furniture was very uncomfortable. The seating on the sundeck was also of inferior quality to Uniworld. By the end of our cruise, my husband said, "Give me the brothel look anytime!" Shore excursions: honestly, we really didn't participate in many of these. The first day (the hotel day mentioned above) didn't include any. The second day, we remained in Vienna. Tours included a morning city tour (we were on our 3rd day, so did the Spanish Riding School in the morning, and Schonbrunn Palace-on our own-in the afternoon). The third day, we started off with the Durnstein walking tour, but as there were 4 ships there, the one street was pretty congested, so we opted to walk to the castle ruins. We sailed to Melk that afternoon, and did do the Melk Abbey excursion, which we thoroughly enjoyed. Day 4 took us to Cesky Krumlov. After 45 minutes, we left that tour, as we hadn't even made it across the river yet, and our guide was more focused on telling us where to shop and eat, than about the city itself. The last day was a short city tour in Passau, but we opted to climb to the castle on the right side of the city, and the church on the left side. We did meet up with the tour guide afterwords, with members from our cruise, and enjoyed a beer. In general, since we are "young" river cruisers, we like to get out and do our own thing. Food: Is always subjective, but Avalon certainly was mediocre to average here. Variety, and quality, were lacking. Choices were few, and didn't really reflect the local cuisine. Thank goodness there were menu items for breakfast and lunch, because the buffet offerings were of cafeteria quality. The beer/liquor selection was equally underwhelming. Lastly, there was no "open seating" with regard to time. We were "asked" to proceed to the dining room for dinner, 15 minutes after the appointed "start" time. Entertainment: "Typical" regular piano player/singer. We had one night of special entertainment, in Melk, from a man from New Zealand, who played guitar and sang 60/70/80's music. He was very good, but sadly, only played for an our, and was gone......The on board musician wasn't good, at all, and often played, and sang, the same songs over and over. When he wasn't playing, the music choices were awful. When we asked the bartender about it, he said they had a playlist provided by corporate...... Staff: Despite there only being 50 passengers aboard, the staff seemed very unengaged. Most really didn't seem to care that much. There were a few waitstaff that went out of their way, and learned our likes/preferences, but that was it. The front desk staff wouldn't initiate conversation, and would only reply if spoken to first. Housekeeping would store their carts in the halls, and their "uniforms" looked like something they had worn to bed the night before (t-shirts and casual, pull-on style pants) General Avalon comments: As noted, we had done two Uniworld cruises previously, one pre all-inclusive, and one after they went all-inclusive. This is my observation of Avalon. They are too corporate focused, and not customer focused. There is a place for procedure, but, in the river cruise business, the customer has to be attended to, and they don't do a good job here. From their regimented check-in, to bussing to the ship.......I'm not sure how other lines handle it, but Uniworld definitely gets the nod here. The "approved" music list in the bar......Also, their headset system, not nearly as good as Uniworld's, and they kept them at the front desk, instead of in the cabins.....I can't imagine the chaos this would cause on a full ship, as it caused chaos on our less than half-full one! Also, their passenger tracking system leaves a lot to be desired. With Uniworld, we would scan our room cards in and out, with an electronic card scanner. With Avalon, they give you small laminated cards to carry offshore with you. On the Durnstein-Melk day, there was a notice to not turn in your card if you planned on doing the afternoon excursion (Melk). So, we didn't.....the cruise director had seen us come onboard, and came up to the sun deck to retrieve our cards.....he said, "You didn't turn in your cards" I said, "When we left this am, there was a sign up telling us not to!". Perhaps one of the most disappointing parts of our cruise, and one where corporate prevailed over customer, was on the last full day of the cruise. We were enjoying a beautiful morning of sailing between Linz and Passau, and the crew was assembling furniture, running wire, etc, on the sun deck, in anticipation of the next sailing, which was chartered by Goodyear. In addition, once we reached Passau, we attempted to come back to the ship, only to find them loading supplies for the next sailing. It was a chore to get to our cabin, with the staff heaving crates of water bottles down the hall. While I realize it has to be done sometime......they do kick you off no later than 10am, and don't let anyone on again until 4pm on embarkation day! And, in this case, they had an entire day between our disembarkation and the next cruise's embarkation. In closing, I didn't feel like a valued passenger......Avalon did nothing to make me feel special, and did nothing to make me want to be a repeat passenger. Read Less
Sail Date April 2016
This was my second River cruise. The first was with Avalon. They are like night and day. The ship is older and very outdated... from the furniture, to the light fixtures. As another reviewer posted, the shower was smaller than I have ... Read More
This was my second River cruise. The first was with Avalon. They are like night and day. The ship is older and very outdated... from the furniture, to the light fixtures. As another reviewer posted, the shower was smaller than I have ever seen. It's awful!! the cabins are small, as to be expected, but the beds are not comfortable. We had to ask for extra pillows as there was only one little pillow on each bed. From the time we walked on board the hotel manager was nasty. She is French, and immediately made everyone feel like we were interrupting her day. If you asked her anything, or told her there as an issue with anything, she argued with you and got angry. She should not be in the hospitality industry. She made the trip kind of stressful. The staff was also not very helpful or forthcoming with information as far as when you got off the boat. IT seemed to be more of an inconvenience if you asked them anything outside of what you were told during the daily announcements. Thankfully the dining room staff staff made up for it. The internet I worse than archaic. The router they are using is worse than mot people have in their homes. It is meant for 5 connections, so it is excruciatingly slow and drops the connections every 30 minutes. That is if you sure lucky to even get a connection. The router constantly had to be rebooted. This caused problems for people who relied on having internet service for work or staying in touch with family members at home. There were not many English speaking people on the cruise, but the ones we met were wonderful. We made several great friends from Ireland, Australia, and Malta. The excursions were good as well. The food was a fixed menu everyday. If you let them know about any dietary requirement, they were very accommodating. However, if you are a picky eater, you don't have a choice on this boat. Otherwise we had no complaints about the food. Other company's give you a menu to choose from each night, which is MUCH better. Drinks are included, but limited. They couldn't make a cosmo or even a dirty martini. They said they had no cranberry or olives. We mostly stuck with wine and beer, which was good for house wine. And the Lounge entertainment was a joke! Compared to Avalon, this company is steerage. I recommend paying the extra money and going with a better cruise company... even if the drinks are not included all ay. You can bring anything you want on board, and wine/beer is cheap in Europe. Read Less
Sail Date August 2015
The Amadeus Royal is an old cruise boat that has been recently renovated. However it falls short of being described as luxurious. The cabins are small. It was good to be able to get fresh air, but the "French balcony" was only a ... Read More
The Amadeus Royal is an old cruise boat that has been recently renovated. However it falls short of being described as luxurious. The cabins are small. It was good to be able to get fresh air, but the "French balcony" was only a small sliding window less than a metre wide. The main lounge had very uncomfortable seating. There were some armchairs but not enough for all guests. The restaurant was located at the stern of the boat and it was necessary to walk down a corridor past cabins. Every morning the housekeeping trolley and vacuum cleaner were cluttering this corridor before and during breakfast. Water, tea and coffee were only available at meal times and had to be paid for at other times. We were fortunate to be able to use the upper deck in good weather. If it had rained the lounge was crowded and uncomfortable. Read Less
Sail Date May 2015
While the price was excellent, we were truly disappointed with our 8 day Blue Danube cruise with CroisiEurope. The entire program was mainly directed towards older, middle class French citizens, who seemed to thrive on meals which lacked ... Read More
While the price was excellent, we were truly disappointed with our 8 day Blue Danube cruise with CroisiEurope. The entire program was mainly directed towards older, middle class French citizens, who seemed to thrive on meals which lacked fresh fruit and fresh vegetables. We had two fresh salads during the entire trip. While there was some variety with the breakfast buffet, all lunches and dinners were fixed with no alternatives. Lunch was an hour and half each time, with dinner even longer. On a positive side, all drinks were free. When we asked for an American martini, it was sort like a deer in the headlights. Much to the staff’s credit, they found several martini glasses, we conducted a quick course for Martini 101. The tours and itinerary were excellent. Since there were only a handful of English speaking guests, we had our own bus with great tour guides. The internet service was archaic and only functioned in the dining room. While cabins were good size and we enjoyed picture window, the shower was the smallest we have ever experienced. The beds were substandard and when pushed together there was a ravine which we stuffed with bedding. The entertainment was an electric organ player who looked and acted like Mr. Bean. He was the type of musician who played for himself and seemed to be indifferent to the guests. Unless there were substantial changes, we would not use CroisiEurope again and would not recommend the company to any of our friends.   Read Less
Sail Date September 2014
Food aspires to be top notch, but doesn’t achieve it. Waiting staff, some very good others less so. My disappointment was the beds, uncomfortable and hard to get into and out of. No comfortable chair owing to limited space. Ship ... Read More
Food aspires to be top notch, but doesn’t achieve it. Waiting staff, some very good others less so. My disappointment was the beds, uncomfortable and hard to get into and out of. No comfortable chair owing to limited space. Ship clean, efficient, and organised. Cruise manager very good at his job. Entertainment was by a talented chap named Randy, one man with a lot to do by himself, he did well. If I did another cruise I would make sure it had a proper double bed as without it, it would be a deal breaker. Personally I thought Budapest a little disappointing, though only being there one day is not sufficient to give proper opinion. I enjoyed being on the sun deck just cruising along the Danube river. The several locks were an experience. We also had the opportunity to make tea or coffee anytime in the lounge. Overall it was a pleasant holiday. Read Less
Sail Date August 2019

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