3 Holland America Zuiderdam Cruise Reviews for Repositioning Cruises to Transatlantic from Venice

Sanitation: poor. We departed Venice on Oct. 23, 2008, for the 17-day cruise and it wasn't until Oct. 27 that passengers were notified the GI virus had infected passengers on the preceding cruise. By that time the virus was ... Read More
Sanitation: poor. We departed Venice on Oct. 23, 2008, for the 17-day cruise and it wasn't until Oct. 27 that passengers were notified the GI virus had infected passengers on the preceding cruise. By that time the virus was spreading on our cruise and hundreds of passengers became ill. The extensive but belated efforts to encourage hand washing should have been initiated the first day we boarded and passengers should have been IMMEDIATELY informed of the virus danger. Being sick or weak from the illness for nearly one-third of the cruise took much of the enjoyment out of our trip. And it was insulting to hear the repeated announcements that such shipboard virus outbreaks are common. They are not, and this was the first cruise we have been on where there was such an outbreak. It was amusing that we were diverted from our scheduled port stop at Half Moon Cay because another Holland America ship was there, and instead docked at Nassau, where four or five cruise ships from other cruise lines were docked. Apparently infecting them was of no concern. Food: inconsistent quality. Sometimes the beef was wonderful, other times it was so tough it couldn't be cut with a knife. The veal would be good one time and awful the next. The baked goods (as cookies) were only fair. The dining room food often arrived cold (as did the room service coffee) and service was very slow. Overall the food quality was not nearly as good as on our previous cruises. Passengers: there were more poorly dressed passengers than we have ever seen before (such as one man wearing a tee-shirt in the dining room on formal night). Perhaps because of airline luggage restrictions cruise ships may have to entirely give up on any dress code. There seemed to be less courtesy among the passengers than usual, perhaps because of the virus. Entertainment: very good variety and quality. Embarkation/Debarkation: Both were very poorly organized. Hurriedly dumping 1,800 passengers into a processing building which had only two immigration inspectors to handle us was ridiculous. Apparently Holland America wanted to begin a belated thorough disinfecting process ASAP before the next cruise passengers boarded. One report was that their scheduled morning boarding was delayed until 11 p.m.! (I wonder if the cleaning helped?) Laundry service: slow, and my $80 shirt had a hole punched in it. The cost for unlimited service was $120! But with no self-service laundry, there is not much alternative (unless you enjoy wearing dirty clothing or spending a lot of time washing in your cabin). On-board shops: average. Prices of course are almost always better for the same items in the ports, if you can find them. Cabin: The heating/cooling vent in the ceiling blows directly in your face, and if you have sinus problems this can be very uncomfortable. We taped it partially shut to divert the airflow. Our cabin was on the Navigation Deck, immediately below the Lido Deck swimming pool and outside bar dining area at the stern of the ship. The deck of our balcony was constantly soaked with water, apparently from the crew washing the deck immediately above us. The noise from the cleaning crew moving tables and chairs on the Lido Deck woke us up daily between 5 and 7 a.m. I would not recommend this cabin location, and wave motion would have been less felt on a lower deck. The cabin furnishings were worn, dirty and needed replacing. The bed was very comfortable. The day before we docked two crew members (not our room steward) knocked very briefly and then barged in on my wife in bed before she could reply, to empty the refrigerator. Interior stairways: They only have about a 10.5 inch horizontal surface, and can often cause mis-steps/falls. Poor design. Port stops: Average; it would have been nice to have visited Mykonos, Rhodes or Santorini. But of course we knew the itinerary in advance. Venice was great as always. Crew courtesy: excellent, under difficult circumstances. Both the cabin and dining room stewards are greatly overworked, probably another sign of cost-cutting by Holland America. Our hard-working cabin steward, for example, was responsible for about 30 cabins. Summary: Will we cruise Holland America again? Doubtful; probably back to Cunard. Read Less
Sail Date October 2008
We sailed HAL for the first time on the Zuiderdam, transatlantic, Venice - Ft. Lauderdale. It was the cruise from "Hell" for us. Embarkation of 1800 folks was chaotic.. hurry and wait, hurry and wait.. Just imagine folks ... Read More
We sailed HAL for the first time on the Zuiderdam, transatlantic, Venice - Ft. Lauderdale. It was the cruise from "Hell" for us. Embarkation of 1800 folks was chaotic.. hurry and wait, hurry and wait.. Just imagine folks in a warehouse with 10 - 20 counters checking you in and my wife and I with advanced "registration". The number of people on canes, walkers and "scooters" was impressive although we are not of that disability.. we appreciated the older folks who dared the transatlantic crossing. Our basis of comparison was six other cruises, including a transatlantic cruise on the QE II before she was purchased as a hotel. We even bought Carnival stock during the cruise, thinking that we would take advantage of the rumored discount if you owned Carnival stock for our future cruises. As we finally entered our stateroom (not ready when we boarded - but Lido Buffet allowed us to sit and have lunch and buy the $200 wine package) we noted, casually, a letter of "welcome" telling us about previous incidents of "norovirus" and advising us to wash hands frequently from day one. By day five, the buffet had saran wrap closing it in, all trays, silverware, etc. were handed to the guests by ship employees; all salt and pepper was removed and meal service in the dining room slowed to 1 1/2 to 2 hours (including breakfast).. public restrooms were considered off limits and "code red" was in effect. Our $250 thermal package which included the spa pool and thermal rooms were closed and we watched them scrub and clean these areas due to an out of control virus.. Rooms that reported the norovirus were specially handled with masked employees - cleaned and sanitized.. it was reported there were 300 passengers who fell to the virus. Our problems occurred when my wife was tossed into the bathtub during the one day of rough seas with "possible cracked ribs" according to the ship's doctor and the last six hours of the cruise when both of us contracted the norovirus. The nurse came twice during the night, administered a shot and medication to me and scolded my wife for waiting so long to report the symptoms. The virus was a severe case of "Montezuma's Revenge" that I've had in Mexico. It was as if a hand was grasping my intestines and squeezing them with the resulting diarrhea and vomiting for 4 hours. Since it was at the end of the voyage our stateroom was quarantined prior to disembarkation and we were gather with others separately and I was wheeled off the ship, through immigration, customs and onto the bus to Ft.Lauderdale airport where I was wheeled through Ft. Lauderdale, Cincinnati and St. Louis Missouri airports. I was absolutely debilitated and I had trouble holding up my head. We followed up with HAL in Seattle. We had already deposited and schedule our transatlantic crossing on the Eurodam for April, 2009 and have requested full refund of our deposit and reimbursement for costs of getting to departure gates at the various airports in November, 2008. We're anxious to see how HAL recognize our "pain and suffering" during out sixth cruise. We did find many experienced travelers on HAL, the ones we interacted with, were disappointed and said this was not up to HAL standards. Perhaps staff is less available given the cost cutting. Our cabin person confessed that he no long was responsible for 15 cabins but rather 30 as of this crossing. Our stateroom was cleaned and readied by 4 p.m. daily. I'm afraid that this Zuiderdam experience has queered our future sailings. We will think long and hard before we take any other cruise during our lifetimes. We have heard recently that the Regency Cruise Lines is expensive but worth the extra - no "nickle and dime" pestering for drinks and extras as we felt was the case on the Zuiderdam. Our ship board charges amounted to over $2,000 in addition to the cruise and air costs. We learned that many others paid far LESS for similar ship accommodations which was disappointing since we had deposited and reserved six months in advance and thought that we had be treated well. Little did we know that certain charter groups from Canada especially, were attracted by extreme bargain cruise and charter air prices. Read Less
Sail Date October 2008
Seventeen days on the Zuiderdam - a very nice experience. There have been several reviews of this cruise, so I will try to comment on just a few pertinent areas. First: The noro virus. Some people have written that the ship remained ... Read More
Seventeen days on the Zuiderdam - a very nice experience. There have been several reviews of this cruise, so I will try to comment on just a few pertinent areas. First: The noro virus. Some people have written that the ship remained silent about this problem for the first week or so of the cruise. I remember it differently. I specifically remember an announcement on embarkation day that there had been some cases of intestinal disorder on the previous cruise and advising passengers to take the appropriate precautions. There was also a written note to that effect in our suite. After 3 or 4 days, it became clear to the medical staff on board that the virus was still with the ship. There were announcements every day from that point on about the situation and reminders to be sanitary, wash hands, etc. I spent a day and a half in quarantine and felt that I got excellent, professional treatment. Every member of the crew pitched in and helped, particularly in food service where, because of the virus, passengers were not allowed to touch anything until it was on the plate. This was particularly cumbersome in the Lido Buffet. As a result lunches were not very enjoyable. I thought the officers, crew, and medical staff did everything they could to deal with this problem. The CDC calls this virus the second most common contagious disease(next to the cold.) The presence of such a virus in an enclosed environment presents most difficult challenges. I applaud the crew for their hard work and great attitude while dealing with this problem Two highlights: The quality of food at dinner time on this ship was as good as, or better than we have experienced in something over a dozen cruises. I have always thought that Holland America provided good, but not great food. They exceeded my expectations on this cruise. Every evening meal on this 17-day cruise was excellent! We enjoyed the meals in the main dining room and had three dinners in the Pinnacle Grill. The food in either venue was consistently outstanding. The Pinnacle Grill quality was slightly better and the service there was as good as I've seen. We have enjoyed wonderful meals on Crystal and Regent. Our experiences on this cruise were just as memorable. What a great surprise! The other highlight was the quality of the singing and dancing troupe on the ship. These young folks were more talented than any I have seen on a cruise ship. In a cast like this, I usually find one singer with great talent while the rest are just supporting. This cast had 4 singers, and each one was tremendous. The dancing and showmanship of the entire cast brings a smile to my face even now. One "lowlight": "As You Wish Dining" doesn't work very well on Zuiderdam. Indeed, we began to refer to it as "As the Zuiderdam wishes dining." We tried advance reservations. (They don't take reservations during the most desirable dining times - so if you want a reservation you must eat before 6 or after 8:30.) We tried showing up "when we wanted to dine with whom we wanted" (as the ads say). Each appearance at the restaurant was an adventure. We were shown to tables that were already occupied. We were told that there were no tables for four, only to get to the room and see several empty tables for four. Then, on other nights everything worked very well. There may be a way to make this system work. If so, Zuiderdam hasn't discovered it. Although a problem, it was overcome by the outstanding food we enjoyed once we were seated. One final comment. I'd read in various reviews that the decor of the Zuiderdam was rather gaudy. This must have been mitigated in the ship's most recent drydock. We felt that the ship was very tastefully decorated and had no complaints at all in that regard. Summary: The cruise was excellent despite the nagging presence of the noro virus. The outstanding attitude and amazing hard work by the crew is what made the cruise enjoyable despite the big challenges they faced. Read Less
Sail Date October 2008
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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