2 Helpful Votes
Sail Date: September 2018
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and ... Read More
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and modern ship. However, the overall service, mainly dining, did not meet the normal Silver Sea level of excellence we have always experienced on previous voyages. The crew was highly professional overall service was great. The problem we had was with the food/menu that was served. Bottomline, the menu hardly changed at the restaurants where as on the smaller ships we have an opportunity to sample the local cuisine in their Restaurant not so on the Muse and their Atlantide and others. The menu was almost the same every night. The other shortfall that was always available when we traveled on smaller ships was the "area expert" that provided area briefing on the various ports that we were to visit. We have another cruise coming up and we are already planning to go on a smaller ship to get back to the Silver Sea basics. . Read Less
1 Helpful Vote
Sail Date: September 2018
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel ... Read More
It was recommended to try and the dates worked into our time schedule. We thought it was a nice balance between being active and having time to relax on board ship. Having the personal Butler and maid was a very nice touch. All personnel on the ship were all nice, helpful and extremely pleasant. It would be nice if basic excursions were included in the pricing. We were disappointed that we were wait listed on many excursions. Internet on the ship was included but it ended up costing us additional fees (unknown to us- until we got home) through our phone carrier. Our favorite port was Santorini & spending hours in Oia, and least favorite was Rhodes. In Rhodes we did an 8 hour excursion that was only fair (it included a Greek meal that was poor). We were in Port at Rhodes for 2 days and the old town was just Ok- crammed with locals trying to get you to eat at their restaurant or buy their goods. Other than that we loved all of the quaint ports (Nafplion, Rovinj, Dubrovnik, Corfu). As an aside- Getting to the ship in Venice was a horrible experience.and Silver Sea's should really address this. Clear instructions were not provided and we spent hours lugging our suit cases to the main port in Venice only to find out the ship was parked at another port 2 miles away. We were unable to find taxi for an extended period of time. We ran into others that were in the same situation. Overall it was a great experience and we would definitely do this again. Read Less
1 Helpful Vote
Sail Date: September 2018
We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 ... Read More
We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 restaurants on board. What we found out is that if you want to go to a restaurant that requires reservations (Atlantide and Indochine are the only "walk in" restaurants on board), make your reservations as soon as you book your cruise. We were able to get only 2 reservations; the others were already booked solid. Fortunately, the wine group had reservations in most restaurants. Therefore, we ate in all restaurants but Kaiseki. That having been said, our favorite restaurant was Atlantide, followed closedly by Hot Rocks, also known as The Grill. Atlantide had great Chilean sea bass and a nice atmosphere. At Hot Rocks/The Grill, they heat stones to 450 degrees F for 20 hours. You select what meat or seafood you want to cook. Then they put the hot stone slabs in front of you, and you cook your own food. Frankly, the filets we cooked there were the best beef we had on the cruise. Despite the claimed excellence of La Dame, we were less than impressed. The steaks were overcooked. Silver Note was enjoyable, especially with the pianist and the singer, but the menu is limited. LaTerraza had mediocre food and spotty service at night. La Terraza is the buffet at breakfast and lunch. Sometimes we were invisible at a breakfast table and practically had to tackle someone to order coffee, tea or an omelette. Being on Deck 8 was good because of Cafe d'Arts, aka the coffee bar. We could walk down the hall and get coffee, tea, cappuccino, etc as well as snacks beginning early in the morning; the only thing is that it doesn't stay open late. Embarkation and disembarkation went smoothly. We enjoyed the bartenders on Deck 10, the pool deck. Some of the servers were lackadaisacal in waiting on people at tables along the sides. One outstanding exception was Egbert (yes, that is his name). He went out of his way when we got back late from a shore excursion. He went up to Spaccanapoli to order and to get our pizza, as well as to serve us drinks. He was the only waiter we encountered who deserved a tip. We didn't check out the entertainment that much. The night we did go was all right, but nothing outstanding. Our butler Kiran was outstanding. Our room steward was good but virtually invisible. Room service was good. If you can't get into a restaurant, order room service. Overall, the staff was friendly and cheerful. There were various activities onboard. Since we had no sea days, however, we did not participate much except for trivia, which was fun. The shore excursions were good. We took the ships excursions in Rominj,Corfu, Santorini, Nafplion and Rhodes. We had a private excursion in Dubrovnik. The history and architecture were outstanding, and some had amazing views. Be prepared to walk a lot. Many people enjoyed the excursion to Corinth, although we did not personally go. If you plan to go to popular tourist spots such as Dubrovnik and the Greek isles, do not go during July and August if you can possibly avoid it. Not only is it hot, there are seemingly a million people in those places. Even going in October was crowded when 4,000 "of our closest friends" got off a monster Holland America for tours. On Santorini if you plan on taking the tram down, wait until the hordes from Holland America or some other behemoth ship leave before standing in line to go down. We were in line for over an hour because of people from the Holland America ship. Of course, you can also walk down 500+ steps to the shore, but you have to avoid donkeys and their droppings. Or you can ride a donkey down, although some said that it was more difficult going down than going up. We enjoyed some of the tropical drinks from the bar on the pool deck. Unfortunately, none of the bartenders were proficient in making drinks such as a martini or a vodka gimlet, which was surprising considering the luxury line offering. The outside decks on the aft of the ship were nice. The chairs outside the smoking lounge on deck 8 were especially comfortable. If it isn't too cold or breezy, dining outside at La Terraza for breakfast and lunch is pleasant. One night, however, while we sat outside on deck 9, water poured down from the deck above onto me. It had been raining that day. A design flaw in the ship apparently directed the water onto my chair because it was under the awning, not under the metal part of the deck above. Never have experienced anything like that before on any ship. The ship offers a free laundry room on each deck. The bad news is that there is only 1 washer and 1 dryer per deck. The really bad news is that the laundry room on our deck was so small that if someone opened the door while you are bending down to put something into the dryer, you can get hit in the head. The room was positively tiny. Given the spaciousness of other parts of the ship, that room could have been make larger. Apparently, some other laundry rooms were not that tiny, however. The lounges were well appointed and comfortable. There were only a few children on board. I would not consider it a ship that would have a lot of activities for children. There was a shuffleboard area and ping pong/table tennis upon request. There are a number of lounges in various parts of the ship, although the ones around the pool are at a premium. There is a walking track on deck 11. The gym was small but modern. Due to constant shore excursions, we did not use the gym, though. The spa looked nice, but again we did not use it. Overall, we enjoyed the cruise, but it was not a flawless experience. For a new ship, we found the water temperature issue incomprehensible. Read Less
3 Helpful Votes
Sail Date: September 2018
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony ... Read More
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony over the sea is smallish (two people only) but nice. Small love-seat. TV's are in the mirrors, which is fine unless there is a reflection because you would like to have your curtains open to view the sea. Entertainment: umm... no. Corny at best. Pool: Smallish, but it is a small ship, so what do you expect. Restaurants: Mostly good. Except Indochine.... supposed to be Thai and Japanese (or something like that) fusion. Not good. In fact we all got up and left and didn't finish our meals. Wait staff: Some good, some bad. Butler/maid: Ours were very good. Reception Desk staff: HORRIBLE. Rude, unhelpful and in general not at all what they should be. Disembarking: Fairly smooth. Organized tours: some good, some not so good. This was a business cruise, so everything was included. If I had gone on a normal cruise where I had to pay premiums to go to certain restaurants or get certain drinks, I would have been VERY unimpressed. My first cruise... not so sure it won't be my last. It was okay, but certainly I wouldn't think it to be worth the money they normally get for these types of ventures. Read Less
3 Helpful Votes
Sail Date: August 2018
We had sailed on the Silver Muse before and enjoyed it very much. It is a beautiful ship, and the deluxe verandah cabin is the best in that category of any ship we have sailed on. The service is amazing. Our butler knew our needs before we ... Read More
We had sailed on the Silver Muse before and enjoyed it very much. It is a beautiful ship, and the deluxe verandah cabin is the best in that category of any ship we have sailed on. The service is amazing. Our butler knew our needs before we even asked! He was thoughtful, professional, and always available when we needed anything. We noticed some of the same problems with the process of making dinner reservations as we did on our previous cruise on the Muse. However, we quickly found out that our favorite 2 restaurants, Indochine and Atlantide, were easy to get into. We wanted to eat dinner in La Terrazzo more often but could not get in. I think the process had improved since May 2017 but feel there is still room for improvement. We booked excursions for each port but were disappointed in the ability to understand some of the tour guides. We did not experience this problem on our previous Silversea cruise. Silversea is our favorite luxury cruise. We love the smaller ships and hope to enjoy Silversea again. Read Less
1 Helpful Vote
Sail Date: August 2018
We have cruised several times - ocean and river. The Silver Muse was a beatiful ship. Service and food excellent. Entertaiment can be better. Organization and managment of passengers at ports of call well done. The butler service offers ... Read More
We have cruised several times - ocean and river. The Silver Muse was a beatiful ship. Service and food excellent. Entertaiment can be better. Organization and managment of passengers at ports of call well done. The butler service offers all you need in no time. There are no general restaurants so you choose the type of food ahead of time. There was only one night when the restaurant we wanted to use was full. Dining on deck where you can cook your steak on a hot rock was fun. The drinks are included and the quality of the wines was good overall. The captain was visible, interactive and very nice. Had an opportunity to dine with him and his wife - lovely couple. Although you pay more for being part of a luxury cruise, it is worth the money when you see the quality of what the ship offers. Truly enjoyed it. Read Less
Sail Date: August 2018
We wanted to try the Silver Muse after hearing all about it when on the Silver Spirit. It’s amazing. I can’t actually think of anything that needs to change. The suites are lovely. We were on the eighth floor so it was quiet and the ... Read More
We wanted to try the Silver Muse after hearing all about it when on the Silver Spirit. It’s amazing. I can’t actually think of anything that needs to change. The suites are lovely. We were on the eighth floor so it was quiet and the suite so spacious. We didn’t see much of our butler but given the demands of the more elderly American passengers I think their work was cut out ! We tried every restaurant and loved them all. What makes Silverseas so different is just the friendliness of all the staff. They are definitely getting it right in terms of engaged staff. The pool area is lovely and never gets too busy apart from perhaps days at sea. They have some double sunbeds which I haven’t seen before but they are great. The entertainment was ok. The highlight was the ballet dances. A couple from the Bolshoi who were amazing. The other singers were okay but never felt very authentic to me. Now that we have experienced two cruises on Silverseas I think we have landed our choice and are looking forward to the next fabulous experience aboard the Muse. Read Less
4 Helpful Votes
Sail Date: August 2018
We have sailed with Silversea six previous times. This time we wanted to experience the Muse (latest ship) as we explored the Mediterranean and Adriatic coasts. Our trip included back to back cruises starting in Rome on August 12th and ... Read More
We have sailed with Silversea six previous times. This time we wanted to experience the Muse (latest ship) as we explored the Mediterranean and Adriatic coasts. Our trip included back to back cruises starting in Rome on August 12th and ending in Monte Carlo on August 29th. Both segments were at capacity with approximately 600 guests, yet, there was never a crowd, as the ship seems to allow ample areas for guests to visit and enjoy music, relaxation, food, drink and socializing. At times, we wondered where everyone was! The new ship has amazing and elegant decor throughout, and the service is stellar, as with our prior cruises with Silversea. The expanded dining venues were part of what made the ship less crowded. All were excellent, however, booking your dining reservations in advance seems essential as some people had trouble getting reservations at some of the busy venues, although some venues do not require reservations. We found that arriving at these about 7:30 seemed to make it easy to get a seat. The Silversea online system allows guests to make reservations for dining in advance, and adjust onboard if needed which we highly recommend. We enjoyed the menus at the new Indochine restaurant, the Silver Note, Atlantide, loved getting pizza from Spaccanapoli, and my husband loved the ice cream bar they offered throughout the day and evening. Room service is really helpful on mornings when we had an early morning tour scheduled. The ports and shore excursions were varied and enjoyable. I do miss the previous Silversea Signature options which are now replaced by custom tours by a private car. We chose a variety of types of tours, from highlights of the port town by coach, to Segway tours and off road experiences. One of my favorites was a trip to a Preserve used by Tito to host world leaders and my husband enjoyed a bike ride that was scheduled at the same time. The tours typically have small groups from 12 to 24 in size. The Muse suites are larger than the other ships, and the increased storage areas are really appreciated. Our cabin was on the 5th deck which was perfect. I dislike long corridors on ships and try to select an area that has fewer rooms on the corridor, mid ship and on a lower deck, which typically offers smoother sailing. There was an elevator just a few doors from our suite and the Dolce Vita Lounge was located near our room, where we went for pre dinner drinks and entertainment. The row of drawers in the desk allowed my husband to put his folded clothes there and mine were in the closet, so we were not having to take turns getting ready. The entertainment in Silver Note is always a pleasure. Esther and Chantelle were amazing and the entire staff of the Silver Note were fabulous. Esther takes requests all evening and even customizes songs that my not be on her regular list (amazing!). The segment from Venice to Monte Carlo offered special guest entertainers including Russian ballet and an Italian orchestra which were all amazing. The Voices of Silversea (6 talented young artists) who produce variety themed shows in the theater and at the pool on some nights were good, but we only went to their performances a few times. There is also a music trio, pianist, guitarist and Disco DJ who are located in various lounges in the evening offering lots of choices for music. One complaint I have is how the spa staff seem to have become more pushy with recommendations on products they offer. I ended up cancelling my services in the spa. We look forward to our upcoming cruises in New England and an expedition cruise to Galapagos. Read Less
2 Helpful Votes
Sail Date: July 2018
The Butler service is amazing! The Food is fabulous! And such variety!! They had food from the areas that we were visiting at the restaurants. My 22 year old daughter was with me, and if she did not want the food from one particular ... Read More
The Butler service is amazing! The Food is fabulous! And such variety!! They had food from the areas that we were visiting at the restaurants. My 22 year old daughter was with me, and if she did not want the food from one particular restaurant, they were only too willing to get what she wanted from another restaurant on board! All the drinks you can possibly want at any time of the day very good quality liquor. The staff was always checking to see if you were hydrated, or would like a drink! The excursions are absolutely wonderful - but you will have to take some time to figure out which one you want to do. There are many to choose from - but every one we did was educational, well planned, thrilling, historical, artistic and DOABLE... whether or not physical agility was required. You will LEARN about the WORLD! They make you feel very special - wonderful entertainment - great dancers and singers. Everyone of the staff knows your name! Read Less
1 Helpful Vote
Sail Date: July 2018
We chose the cruise because of its itinerary and as we get older, the idea of packing and unpacking has become far less appealing. The size of the cruise ship and the number of passengers was very high on our list of priorities. Having ... Read More
We chose the cruise because of its itinerary and as we get older, the idea of packing and unpacking has become far less appealing. The size of the cruise ship and the number of passengers was very high on our list of priorities. Having been to Venice previously, we kept our exploration to a minimum in the general vicinity of our hotel, the Monaco and Grand Canal. The transfer from the airport to the hotel was seamless, as was the transfer to the cruise terminal. Embarkation went smoothly, as did disembarkation. The fact that we did not have to wrestle with our luggage was a convenience. Our cabin was a Classic Verandah, pretty much midship on Deck 6. The bathroom has both tub and shower, with plenty of water pressure and hot water. The cabin had plenty of storage and was spacious, as was the verandah. The only issue that we had with the cabin was the lack of USB ports and power outlet on one side of the bed. Our butler, Chetan, and Suite Attendant, Christophere, were both wonderful. There were more than sufficient dining options, and we tried them all. Breakfast in La Terrazza was excellent, albeit a little chaotic sometimes, especially with the timely delivery of coffee and toast. Several times we had breakfast in our suite as we had early departures for excursions. It was always delivered on time and sometimes even ahead of time! One evening, we just wanted a hamburger and this was kindly ordered for us from the room service menu when we were in Spaccanapoli. We felt that there should have been more entertainment options (danceable music) for baby boomers earlier in the evening (maybe 9 p.m.) not at 11 p.m. Service was always excellent. We took excursions in every port and they were mostly excellent and informative, except for the one on Corfu which was all day and had us spending far too much time on the bus. We have already booked our next cruise on Silver Shadow next August. Read Less
2 Helpful Votes
Sail Date: July 2018
Past experiences were very good on The Wind, Spirit, and Silver Galapagos. The dining service on the Muse was deplorable. The food was inedible (we even lost weight on this cruise). Having to make reservations was a chore and the ... Read More
Past experiences were very good on The Wind, Spirit, and Silver Galapagos. The dining service on the Muse was deplorable. The food was inedible (we even lost weight on this cruise). Having to make reservations was a chore and the Japanese specialty restaurant was so poor, we felt scammed at $60 per person. The men having to wear a jacket while dining alfresco in Italy during the summer is punishing. The dining offered during the excursions was equally deplorable. Pretty certain the veal was actually foal during the Slovenia excursion. Two days in Kofu Greece is two too many, and one day for Rome is two too short. Overall, the ship is too big to do it the way a smaller ship does and not big enough to do it the way a larger ship does. Quality food sourcing and preparation is a lot easier for 200 guests, than 600. Gym is way too small; not enough equipment for 600 guests. Casino too small not enough gaming fir 600 guests. Shops on board are too big and stocked with lower end products. Would serve them well to have a Bulgari Boutique, after all, they serve their bath products and have a captive audience. Seems like a wasted opportunity for Bulgari. Overpriced, under delivered. Read Less
1 Helpful Vote
Sail Date: July 2018
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. ... Read More
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. The entertainment was poor. The show - three ladies and three gentleman- had great voices, but my goodness, they were soo fake, we only went to the first show and never went back again, which was the case of others as well. The casino area is as small as a bedroom, I understand that the cruise only allows 600 guest, but no more than 20 people could fit on that casino. The nightclub with a DJ..dear Lord! He sure knows how to clean a club..empty! after a few songs everyone left! Even thought the average age is 70's, he played music for teenagers. WE all told him to change the beat, I even went as far as to give him a list of great dancing songs -I'm a dancer and love a great time!- but his repertoire was very poor. He was not paying attention at the age of the audience, that even though they were in the late 60's and much older, they all wanted a great time, but not jumping up and down on the dance floor! The cruise had a party one night around the pool - it was the night of the eclipse- and the party was very good! everyone was having a great time! The common areas were very nice, the pool area was great, big and ample space for everyone, but again, the trio that played in the afternoons was horrible. We had to let them know our hearts were still beating, to stop playing funeral music.. and they did!!! everyone applauded and we all had a better time. The restaurants... so, so. They have a hibachi, which we didn't try, we didn't want to come out smelling like food, they have a Japanese restaurant, a bit spicy, but ok. The restaurant called Silver Notes, have a very small menu, they don't offer salad, and only two choices of dessert...but they have a great piano player and a great singer! The Atlantide restaurant, was the biggest and with better choices, but when you are on a cruise for 12 days, and have to eat on those restaurants at least 10 of those days, you expect a change in the menu at least once. We didn't participated on the shore excursions, we arranged those on our own. Embarkation and disembarkation was great, very smooth and orderly. The cabin was the best..and I'm leaving it for last! We had the Grand Suite, and OMG! what a beauty,! with LR, DR and 1.5 bathrooms. The bedroom was huge, with make up area, big closets and ample bathroom. The balcony, wrapped around was the best view coming into every port. Our butler was a 5 star! He was always there for us when we needed him and he went out of his way to always keep us informed of everything and provided our room with our needs. Would we travel with Silverseas again?...Must likely NOT. It has even killed our desired to travel on another cruise period. Read Less
2 Helpful Votes
Sail Date: June 2018
We were on the Silver Muse last year, Monte Carlo to Lisbon & enjoyed the Cruise, so thought we’d book again and we liked the itinerary to the Greek Isles. We did visit interesting ports, we especially liked Spetses & Hydra, 2 of ... Read More
We were on the Silver Muse last year, Monte Carlo to Lisbon & enjoyed the Cruise, so thought we’d book again and we liked the itinerary to the Greek Isles. We did visit interesting ports, we especially liked Spetses & Hydra, 2 of the smaller ports. A lot of the larger ports were very crowded, as there were other Cruise ships docked. Santorini was extremely crowded & it was pretty inefficient getting down in the cable car to the the Fira port where the tenders left from. We waited in line over an hour. Ephesus was remarkable & one of the highlights. My BIGGEST beef w Silver Sea on this Cruise was that less than 48 hours before we were to fly to Venice, our travel agent was notified that we had been moved from the Grande Bretagne which we had booked & paid for months in advance, a five star hotel to the St. George Lycabettus which I would rate as a three star hotel after staying there. It’s really beat up & needs a lot of work. We had to go to her office on Saturday before we left on Sunday to pick up a new Cruise ticket. Even she didn’t know why they did this, but in my opinion we should get a refund for the difference in the 2 Hotels. And we realized we were the only people from the Cruise this happened to, although the Silver Sea rep told our travel agent differently. Silver Sea should have guaranteed our reservation, & I hold them responsible. And it’s why I wouldn’t trust them in the future. It’s too bad as it was a good Cruise & all the staff were courteous & very accommodating & the ship itself is lovely. On the whole the food was quite good, although I wish they’d change the eve menus more frequently, & I think the wine selections that you are offered could be improved. I was disappointed to learn that Silver Sea has been sold to Royal Caribbean. I think it will loose some of its charm. Read Less
7 Helpful Votes
Sail Date: June 2018
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award ... Read More
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award for successful insurance agents and brokers. As we were leaving Venice, we went to the Panorama lounge on the stern for a view of the city only to find that the lounge had been reserved for a private reception of this large group. Either this group didn't understand the dress code or didn't care. On formal night, there were people in the theater in shorts. People were in jeans in the evening and one night a man was going up stairs in jogging shorts with no shirt. This group was much younger than the normal demographic of Silversea and it completely changed the ambiance on the ship. Rather that experiencing the luxury and elegance of Silversea, the ambiance was much more like Norwegian Cruise Line. Because members of this group ate together (which is to be expected) restaurants at lunch were often too crowded to get a table. Furthermore, large groups at dinner tended be loud as people shouted down the table to talk to friends. The more wine they drank, the louder they got. People who wanted to use the pool found it almost impossible as large groups would take over the pool, again creating a loud environment that made it difficult to read and relax, None of this is a reflection on the ship, service or staff of the Silver Muse. The ship is beautiful, the wine selection is fantastic and the food is delicious. Our only complaint about the food is that the menu didn't change frequently enough. In fact, La Terazza, our favorite, didn't change the menu for the entire 10 days. On our previous cruise, the menu changed every 3 days. La Dame was solidly booked during the entire cruise and it was impossible to get a reservation. We took two shore excursions and found both of them lacking, so we cancelled the rest of the tours we had booked and we arranged our own. We found this much more enjoyable and a much better value. We will book again on Silversea but we will find out first if there is a large group on the ship. If Silversea continues this practice of selling to large groups, we will seek another luxury cruise line. And, of course, we are watching closely to see what will happen as a result of the Royal Caribbean aquisition. Read Less
2 Helpful Votes
Sail Date: August 2017
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of ... Read More
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of the cruise starting with cabin, restaurants, shore excursions, service. The cabin and dining staffs performed admirably under the circumstances they had to deal with on this shakedown cruise. The shore excursions were poor. The food and wine in Atlantide and La Terrazza was below average however the wait and wine staff were very good. We found out that the menus in these restaurant had not changed since March. This is unacceptable. Since we had enjoyed several SIlversea cruise prior to this most recent cruise, we were very disappointed overall with the experience we had. In the past we had recommended Silversea cruise line to many of our friends. However after this most recent experience we will no long recommend Silversea. The final straw was when we scanned our statement we found that an unauthorized charge was listed as a contribution to a Foundation. While the amount was small the act of billing without our authorization was totally not acceptable and we requested that it be removed which it was. I do not know who authorized this action but it should never had happened. Read Less
4 Helpful Votes
Sail Date: August 2017
We choose Siversea because of their reputation as a luxury cruise line and the itinerary of this 12 day cruise from Venice to Monte Carlo. Our travel agent also recommended Silver Sea. This is only our second cruise. We sailed on ... Read More
We choose Siversea because of their reputation as a luxury cruise line and the itinerary of this 12 day cruise from Venice to Monte Carlo. Our travel agent also recommended Silver Sea. This is only our second cruise. We sailed on Crystal Serenity to Alaska last July and were very satisfied. Overall we were very satisfied with Silver Sea and Silver Muse. Our butler and cabin maid were outstanding. We have nothing but praise for all of the staff. They were very friendly and accomadating. The ship is quite contemporary and well appointed with nice public areas. The food overall was very good. The breakfast and lunch buffet in La Terrazza was always very good. Great variety and presentation. There is no open dining which was our biggest complaint along with most people we met and spoke with. We had dinner reservations in advance thanks to our travel agent but many people did not which was an issue. We were told they will be changing this in October. Also the dress code of formal for La Dame and Atlantde could be relaxed especially during warm weather cruises. Even the informal dress code where men are expected to wear a coat could be dropped. Our favorite restaurants were Kaiseki, La Dame, Indochine and La Terrazza. Our least favorite was Silver Note. Very different menu offerings. The staff refers to it as funky. We call it don't waste your time. You can always eat what ever you choose in your cabin or have a pizza which is very good overlooking the pool. One other short coming is the very small laundry room on every deck. The prices to have the ship do laundry are quite pricey so many people choose to do their own light laundry. The self use laundry is very inadequate and always in use and very hard to use. We only had one hour each of Wi Fi every day for free. Otherwise it cost $25 a day. We felt on a luxury cruise like this that this was a joke for a luxury cruise. Cabins on the upper levals had free unlimited Wi Fi. The smaller passenger ship is very nice. We probably would not choose Silver Sea for our next cruise. There are many other luxury cruise choices. Read Less
5 Helpful Votes
Sail Date: August 2017
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we ... Read More
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we had no hot water for the first two days of the cruise. The worst part was arguing with the repair person that told us that the ship's hot water is set for 54c (130f) however the water in our room was 30c (85f) and we should be happy with that. The other concern we had was with food. The worst situation was with chicken served in the Atlantide Restaurant. It was extremely tough. The waiter apologized and blamed it on the fact that the chicken was precooked and reheated. They also pre-cook pasta and it is soft and not al dente the way it is served in Italy. Hopefully this is not an indication of a downward spiral of SilverSea's quality. Read Less
2 Helpful Votes
Sail Date: August 2017
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that ... Read More
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that there are 8 dinner venues but 2 of them are outside and not always available due to weather. Plus one of them only serves Pizza. The upscale fee restaurant La Dame was disappointing: The duck we ordered was cold and had to be sent back, and our white wine was warm. They offered no show changes and only two visiting entertainers during the 51 days. For 35 days we had no lectures and no cooking classes. There was uneven service throughout the ship especially in restaurants. Long waits between courses was very common. At this time we are not sure if we will sail on Silversea again especially on a long cruise. We have sailed on them before but everything on the Silver Muse was well below their standard. Read Less
4 Helpful Votes
Sail Date: August 2017
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite ... Read More
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise. We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises Entirely different matter when we transferred to Suite 932 • the balcony sliding door was off its track and they had to send maintenance to fix that • the air-conditioning was not working and they have to send a technician to reset everything from their control room • the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door • the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room. Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area. Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager. Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were. I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise. We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least. It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all. As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others. In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends. We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again. Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality! We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights. A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience. I could go on but we were very disappointed with the overall experience. We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again. Read Less
8 Helpful Votes
Sail Date: July 2017
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and ... Read More
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and knowledgeable. They quickly knew our routines, our likes and dislikes and made every effort to insure our complete satisfaction with our cruise experience. Both the embarkation and disembarkation could not have better better organized or run more smoothly. The variety of restaurants was a highlight, although we did miss have a 'regular dinning room'. The addition of atlantide (especially atlantide and sebastian), the sushi restaurant, indochine, blue note, and the pizza and gelato restaurants were a big plus. Moving away from a shipwide dress code was a plus for us. On vacation we would really prefer business casual at all restaurants. We missed having a port expert onboard, explaining in detail the highlights of the upcoming destination. In the past we found his advice and suggestions very helpful in our shore explorations. We look forward to our our voyage... Barbados in December, and hopefully a return to the muse in the future. Read Less
Sail Date: July 2017
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty ... Read More
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty dinners in a coat. The menu selections were very limited and never changed. After 12 days the attitude changed from where do we get to eat from where do we have to eat at tonight. "All Inclusive" doesn't extend to the wifi which is an additional $350 for speeds reminiscent of old dial up modems and to add insult to injury you and your suite mate can not share this connection. If my wife and I wanted to get on at the same time it would have been another $350. You are automatically billed for charity donations without being asked if you would like to opt in. Service is very slow in all of the restaurants and pool side. My drinks regularly sat empty on the table and I had to flag down servers in order to get a refill. Heading up to the pool we ended up just walking over to the bar to get drinks rather than waiting on any staff to serve us as it would take 10-20 minutes. Room Service times ranged from 30 minutes to 2.5 hours depending on the time of day. Shore excursions were very limited and did not have anything that might be thought of as adventurous. We ended up looking for shore excursions from other vendors outside of the cruise line. Read Less
Sail Date: July 2017
We loved experiencing the beautiful new ship, Silver Muse. We liked the variety of restaurants but there was confusion about reservations wish made it hard to plan ahead with fellow travelers. We did not know the dress code of the ... Read More
We loved experiencing the beautiful new ship, Silver Muse. We liked the variety of restaurants but there was confusion about reservations wish made it hard to plan ahead with fellow travelers. We did not know the dress code of the various venues when we were reserving on line 90 days out from the cruise. Our favorite restaurant was Atlantide which turned out to be formal attire It was great to finally see the Dalmatian Coast. This cruise stopped in great ports. The Evening at Ephesus was very special with an excellent chamber orchestra playing against the lighted back drop of the Ephesus Library. As always on Silver seas, the staff was friendly and attentive. There were more children and families than we have experienced in the past. It changed the atmosphere of the pool area, particularly in the early evening when diners were wanting to experience the "Hot Rocks" venue. Read Less
Sail Date: July 2017
This cruise is very nice especially if you have never visited the listed destinations. The dining in "theme" restaurants is a new SilverSea idea, but there are only 5 to choose from, and two require at all times, in the evening, ... Read More
This cruise is very nice especially if you have never visited the listed destinations. The dining in "theme" restaurants is a new SilverSea idea, but there are only 5 to choose from, and two require at all times, in the evening, formal dress, while the other 3 require informal dress. Our preference would be less formal and informal dress nights and more "elegant casual" nights. The food in Indochine was too spicy overall for us. The meats in all the restaurants bordered on edible and were not served hot, juicy or tasty. We were somewhat disappointed with the dinner dining overall. Salads were limited! Appetizers were pretty good! The sushi was sometimes sloppily presented, but tasty. La Dame was the best restaurant on the ship and consistently better than the rest. La Terrazza served great lunch buffets, but their evening fare of pasta undercooked pasta floating in unappetizing sauces was off-putting. The seating creates a noisy "cafeteria" style of dining. Most of our excursions were very good. In Ravenna, the 2+ mile downtown walk to see mosaics in the churches and monastery is tedious. The half-day excursions may include lots of walking without much historical information due to the fast walking pace, and then drop & shop at the end. The off the road excursion jeep safari on Hvar was great! Kotor is always magical! The ruins at Ephesus are a must see. Be sure to do the day excursion to really enjoy these ruins and excavations! Rhodes was interesting in the context of its past WWII history and Olympia was a nice site to visit. Santorini is a lovely island as were the other Greek islands we visited. Athens was wonderful and we stayed two days extra to do the Acropolis. The Acropolis Museum is a must do experience if you stay a day longer. The museum's design and presentation of the history and artifacts of the Acropolis are A+. This cruise was enjoyable and relaxing! SilverSea might want to tweak its dining room concepts and the over use of formal dress for dining. We could eliminate one suitcase at least. The ship is very well run, pristine clean, and the service and management personnel are fantastic! Our excursions were well co-ordinated by ship personnel. Some ship personnel are selected to go with group tours, which we liked, to make sure we were OK and stayed together, when required. SilverSea is tops in its management and service personnel. We would certainly sail again on SilverSea. This was our third cruise on SilverSea and I'm sure we will be back for more. We would highly recommend you try a SilverSea cruise! You will love their ships, personnel, and itineraries. Read Less
6 Helpful Votes
Sail Date: May 2017
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words ... Read More
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words when ordering over the phone. Dining arrangements were terrible and inflexible. By the end of our second week we had settled on three restaurants that were of acceptable standard, but with static menus the fare became boring. Dress codes are from the 1950's. Waiters are unable to see a glass that needs refreshing. All outside areas smell of stale cigarettes and cigars. Of the tours we did only 3 were enjoyable and represented value for money. On 2 tours they lost guests, another the guide had to have an interpreter, the worst being a 5 hour drive for 15 minutes at the destination in lieu of an hour. The guides response to a guest who complained was "you are only here for photo, not to climb it". There many more issues that detracted from our enjoyment , but the main problem was the staff agreeing there was a problem, but being unable to take any action because of their rules. There was never any feed back given. I would never travel with them again. Read Less
11 Helpful Votes
Sail Date: May 2017
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ... Read More
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ship and Silversea. We previously cruised Alaska aboard the Shadow and found that to be a terrific cruise, but we certainly can not say the same thing about this voyage. The Muse itself is a beautiful ship and our suite (1104, Silver Suite) was sensational. We found the public areas to be very disjointed, especially La Dolce Vida as it just seemed to be far too large to serve as a cocktail lounge and it offered no intimacy whatsoever. The Panorama Lounge was the opposite and was a great place to meet with friends for pre-dinner cocktails and later evening drinks. The cruise began on a negative note for us as on our first excursion, we were placed on a wrong bus and ended up doing an excursion we had zero interest in, and basically wasted most of a day in Ravenna. We had booked the Medieval Borgo tour and ended up on the Magnificent Ravenna one. Although we were credited our monies back for this error, one has to wonder how it could happen in the first place given we presented our tickets to a shore consultant prior to boarding a bus that clearly read the excursion we were supposed to be on and yet this lady still placed us on a wrong bus. We strongly feel the lows were the Muse's dining venues. We were fortunate to have made dinner reservations well in advance for all the venues, but on this cruise we heard constant complaints from passengers who did not, and those passengers were unable to get into a few venues that they were very much looking forward to. We went to Kaiseki one evening and were extremely disappointed with it. Silversea promotes it as a dining venue promising a "theatrical" flair, but it turned out to be simply a very small venue with 2 chefs preparing food on grills, and the food was simply, "just average". To have a surcharge of $60/person for Kaiseki was a real waste of money, in our opinion, and we also heard the same from other passengers who dined there during the cruise. With the Muse offering 8 dining options, it seems that Silversea are attempting to be "all things to all people", and frankly that fails badly and we found food offerings and quality suffered because of it. The other issue we found to be "annoying" was that dress codes were established by dining venues rather than by select evenings. These codes effectively mean men must wear at least a jacket at every venue, save for The Grill and Spaccanapoli, and we would have preferred (and again, a large number of other guests told us the same thing) that having a venue option available to us that was a casual "walk in" restaurant where reservations were not required. The venues and dress codes were very confusing, and the possibility to not be able to dine at the venue of your choice (if no reservations beforehand) is annoying. Speaking with other guests after disembarking in Barcelona, we got the impression many were also ambivalent about the Muse and one has to believe that is the last thing Silversea would want to have any of their guests/customers to be. Given the options available to cruisers for ultra luxury cruise lines, we are most likely to now choose another line for our next cruise. Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

Find a Silver Muse Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise