6 Venice to Mediterranean Regent Seven Seas Explorer Cruise Reviews

Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A ... Read More
Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A good price didn't hurt either! By way of background, we are regular cruisers on Seabourn (Gold) and Hapag-Lloyd Europa Gold), as well as 3 Crystal cruises (Silver (including their Yacht) and 1 Oceania Marina cruise. We are Silver on Regent. We were blown away by the pre-cruise transfers and hotel. Everything went super smoothly - plenty of staff available, private water taxi to Hotel Danieli in Venice, private water taxi to ship the next day. Air (inc. a deviation in Barcelona where we stayed longer) also very seamlessly handled. The Explorer is a beautiful ship, well laid out and with plenty of space. Although the ship was full, it never felt that way. We loved our PH (1408) - great location - and we got an excellent butler (Vinit). That is not always a given, believe me. I thought the hallway entry way space was not efficiently utilized though - a place to hang coats would be nice. Service was wonderful: consistently personable, always with a smile, attentive. They had plenty of staff, so we never waited in any of our dining venues, even when Compass Rose was full, especially after Captain's events, shows, etc. Never a problem. Dining: We were only able to secure 1 extra reservation (in Prime 7) in addition to the 3 allowed. Food was a disappointment for us. Nothing drastically wrong, just uninspired. Dishes sounded wonderful on paper, but really didn't deliver on the plate. Pacific Rim, which we really were looking forward to, was pretty watered down Asian cuisine. There were a few stand-out dishes (Miso black cod for one) but the sides were generally bad: The fried vegetable rice and the stir fried noodles (both recommended by our server) were gummy and inedible. We liked Chartreuse, Prime 7 was also fine. Compass Rose did better with standard items than adventurous ones, so if you're a steak/lobster/shrimp/repeat kind of person, I think you would be happy. Big negative for us: The wine. The first time in all my cruises, and I do mean all, that I was unsuccessful in obtaining a list (even hand written) of what complimentary wines they had. I asked our butler, our servers, every sommelier, including the head sommelier. What is important to me, as a trained Court of Masters Sommelier, is which winery the wine comes from. The 'somms' and servers I think are trained to stick to their story and not offer additional information. If you find out on your own, then you can have them if you ask. (I saw an Oyster Bay SB and an Ancient Vines Zin, for example, on another table.) Even a mid cruise comment card, detailing my woes, brought no response. I do understand that for 90% (maybe more) of the passengers, those 2 offerings per night were just fine. We're not cocktail drinkers, although we tried a couple here and there. It seems the cocktails are more the focus than wine. Explorer has many lovely bar venues with a wide range of cocktails and high quality liquor available. Shore excursions were about what you would expect from included offerings: Buses, sometimes several going to the same spot, with about 30 people per bus. Tour guides were not very good, and I was reminded of why we book independent arrangements :-). We did pay for 1 tour (to Syracuse) and it was certainly not any better than the 'free' tours. Disembarkation went as smoothly as embarkation. To sum it up, while I overall still prefer SB and Hapag Lloyd and Crystal, I would cruise with Regent again on Explorer (and possibly new ship Ovation) if the itinerary and price were right. Wouldn't do over 14 days though - food and wine not good enough to stay longer. Read Less
Sail Date October 2018
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our ... Read More
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our expectations. The transfers from airport to hotel to ship were smooth and efficient. We were greetedon board with champagne, and for the next two weeks enjoyed the friendly, courteous and helpful crew personnel, especially the wait staff, concierge, cruise director and butler. The service was top-notch. We liked the all-inclusiveness of Regent cruises, and thequality of restaurants, entertainment and excursions was the best we've encountered. That includes sailing with Seabourn and Silversea. Not only was the decor in all the public areas of the ship luxurious, but the artwork wasunsurpassed. The Canyon Ranch spa and staff were excellent. We are looking forward to another Mediterranean cruise in October with friends we areanxious to introduce to Regent. Read Less
Sail Date October 2017
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub ... Read More
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub which I didn’t use. There were two sinks in the bathroom, making it very user-friendly for two people. There is no night light. For a ship filled with mostly older people, the lack of a night light seems hazardous and a lapse in planning. If the bathroom door is not closed, then the door to the cabin can hit the bathroom door when it is opened. There was already an area of damage to the paint on the cabin door caused by the doors colliding. The ship was in great condition, of course. But in general, I was not enthralled with the decor. Some of the decor reminded me more of a casino rather than a luxury cruise or hotel setting. I realize others may not feel the same way. The varied colors of stone floors, walls, baths, etc in different parts of the ship, while perhaps beautiful in their individual setting, sometimes seemed to me as if the designers were not paying a lot of attention to the overall coherency of the design. The dark wood look on the walls lining hallways and various rooms had the look of man-made materials rather than real wood. Despite the slightly negative feel I had about the decor, after living on the ship for a few days one could more or less come to ignore it. I liked the photos that lined the hallways, though it would have been nice if the date, location, and photographer of the photo had been noted. I found service throughout the ship to be excellent. Staff were pleasant, efficient, helpful and friendly. The food was also generally better than I have had on other Regent ships. The deck grill though was about the same variety and quality as other ships. The specialty restaurants were very good. Mostly we ate in Compass Rose. I thought that the new menu of choices of entrees and sauces worked well, though maybe on a longer voyage it could become a tad tedious. I did not encounter any prolonged waits for meals as other posters have noted on occasion. Compass Rose reminded me a bit of a hotel ballroom with some exuberant lighting fixtures, again a style that I didn’t find particularly attractive. We never had to wait for a table for two during the 7 PM to 8 PM time when we dined. Service was excellent, prompt and friendly. The speciaty restaurants also were very good in terms of service and food. We didn't eat in Sette Mare. La Veranda has a good-sized outdoor area that is very pleasant for eating when the weather is good. The food in La Veranda is nicely presented in various serving sections so overall it avoids the long cafeteria-line look of other ships and the design seems more efficient for guests. The arrangement of the pool deck struck me as being less desirable than the pool decks on the Voyager and the Mariner. The pool and hot tubs look very nice. The pool and the deck above are supplied with good size heavy lounges rather closely spaced. There is really no place to sit in an area open to the sky in a regular chair or at a table (except for the outside restaurant seating in La Veranda on the back of the deck). The dining tables on the pool deck are what I would describe as cafeteria-style tables closely arranged in areas covered by the deck above. On one side of the grill the recessed area has more comfortable chairs and “coffee tables”. The problem is that the chairs are so close together and the tables so large that it is difficult to maneuver through the area. The other problem is that the recessed area is only open on one end toward the pool so when it was warm and sunny the space can be too hot because there is no way to open a window for additional air circulation. It also is not possible to walk completely around the ship on the outside deck so passengers can’t see the view from the front of the ship as they can on Regent’s other ships and a circular exercise path isn’t available. The Constellation Theater is similar to the other ships. Overall, it felt smaller, but that may just be the effect of the decor. There were small recessed lights that I found annoyingly bright in the theater and in the lounges. The theater aisles have steps that are poorly illuminated as one enters toward the stage (though the steps are evident as one moves out of the theater or away from the stage). Why this problem hasn’t been fixed with even a temporary measure of colored tape on the edge of the steps is unclear. There are staircases up to the upper balcony that had pieces of a kind of fluorescent-appearing tape on them that obviously were a temporary fix. The step problem looked like a lawsuit just waiting to happen to me. I think the upper balcony design on Regent’s other ships is better than the Explorer I found the amplification of sound for live music performances to be annoyingly loud in the theater and in the lounges. I didn’t care much for the musical extravaganzas. The choreography often seemed as if there was a contest to see how many intricate dance steps could be squeezed in every minute—a sort of frenetic quality. While the dancers were excellent, the selection of music and choreography just didn’t seem to come together, at least for my taste. I think the traditional Jean Ann Ryan shows from other cruises were quite a bit better. The individual performers such as the comedian and the cruise director were far more entertaining. The internet worked (slowly) most of the time, but not all of the time. The speed is certainly nothing like Regent claims on its website: "high-speed WiFi that is similar to that of your fiber-optic network at home.” In addition certain websites or downloads are blocked. For example, I couldn’t update apps on my IPhone or download a new app. Regent still doesn’t have a method for letting guests know when the internet is not working so lots of time can be wasted trying to go to websites or troubleshoot connections, only to find out later that the internet is down. In summary, I would say that the the F1 cabin and its large balcony are significantly better than the various penthouse suites I have been on in all the other Regent ships. The food was improved from past cruises, but if the menus on the other ships are all being made similar, this may not be a difference in the future. If two Regent ships had the same itinerary, I would probably choose the Explorer because of the cabin design—at least in the F1 category. On the other hand, if the itinerary was in a tropical area, I might opt for one of the other Regent ships because of the kind of closed-in feeling of the pool deck. Read Less
Sail Date October 2016
My wife and I had a terrific time on the cruise. We were impressed with the ship, the service, the facilities and the food. I won't repeat what others have said about the ship itself: very deluxe, beautiful public areas, well laid out ... Read More
My wife and I had a terrific time on the cruise. We were impressed with the ship, the service, the facilities and the food. I won't repeat what others have said about the ship itself: very deluxe, beautiful public areas, well laid out except for the performance theater. Service was superb. Food was diverse and excellent. Organization for embark and disembark were excellent. We could not be more pleased. A few notes to add to what others have said: Itinerary: Regent changed the itinerary to replace Egypt with some more Greek islands. This was a big disappointment to us, as we had chosen this cruise in part because of the stops in Egypt. While safety concerns are understandable, there was nothing in particular of concern going on in Egypt at the time of our cruise. And Regent gave notice of the change at a time (to the day!) when cancellation penalties would be significant. Not good. We decided to make lemonade out of lemons by taking a side trip to Athens while the ship made island stops. We asked Regent to make the arrangements and they did an excellent job. The two days in Athens and transport to and from the ship when off without a hitch and were most enjoyable and interesting. Yes, it cost us some money but it was worth it. Fellow passengers were jealous of us that we had done this. Perhaps Regent should have. offered this as an in-cruise extension to all. Internet: Much has been said about the Wifi and I will add the following: In 2016, having Wifi and reliable internet connectivity is frankly a utility like indoor plumbing. It is no longer a novelty and something vacationers should be forced to get away from. They don't want to. The internet at the very least is a superb source of information on the places visited. Regent clearly had contracted Wifi out to a vendor -- the generic screens kept telling us that our room was being billed when the Wifi was free. Wifi is important enough that the technology (not just the tech person on board) should be done by Regent employees. Entertainment: We went to many of the shows in the Constellation Theatre. They were OK in what they did, but sparsely attended. Something is amiss, given the expenses involved. Regent (and other cruise lines) should look at this old model - Las Vegas lounge acts circa 1960. Maybe it needs changing. Maybe a one act play? A chamber orchestra? Ethnic music from the local region? One can envision these being supplied not by a resident company but by groups based at popular cruise ship stops. Just an idea. Shore excursions: These depended on the guide. Most were good. But Regent should check out the guides for us in advance. Many people we talked to agreed with us that some stops (on most islands) were uninteresting as they are vacation spots. And there should not be stops at designated shopping centers. Free time in the town, yes; stopping at the diamond or porcelain factory, no. This is insulting to the high-end passengers on the high-end Regent ships. We are more sophisticated consumers than this. It raises suspicions of the motivations of the guides - are they there to inform us or sell to us? Read Less
Sail Date October 2016
Oh some reviewers can be so, so picky. Money doesn't buy class (personal class, not the material class of a cruise ship dahling). We encountered a couple of serial complainers on the ship who delighted in having a whinge, bemoaning ... Read More
Oh some reviewers can be so, so picky. Money doesn't buy class (personal class, not the material class of a cruise ship dahling). We encountered a couple of serial complainers on the ship who delighted in having a whinge, bemoaning everything from the wifi - "just not good enough" apparently, despite being out at sea with up to 750 other people logging on simultaneously - to the number of stairs they had to climb (errr ... take the lift?). We loved everything about the cruise, from the cabin (just beautiful and so spacious with gorgeous L'Occitane toiletries in the bathroom); to the choice of restaurants (Compass Rose was a favourite); the pool; the spa (we now want our own personal aromatherapy steam room at home), the gym with a view...; the spacious public areas with their incredible chandeliers and stunning artwork... And we found the staff that we encountered to be lovely, charming and attentive. The excursions were well organised and not remotely patronising, and incorporated small groups on large buses, so everyone could spread out and not have to sit shoulder-to-shoulder. Rough seas meant a change of port twice but being an act of god, we can't complain. The only negatives that we could identify involved 2 senior food & beverage officers cracking down on waiters/waitresses at Sette Mari which we felt slightly uncomfortable about. One of the evening shows was a smidge on the dull side (just too much tap dancing really, that's all...) but the rest of them were very entertaining, and varied.The Krew Kapers show was fun and we loved how the behind-the-scenes staff got a chance to croon away on the stage (the security officer was brilliant). Quite simply, we loved every luxurious moment of it ... We are Explorer ;) Read Less
Sail Date September 2016
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the ... Read More
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the headset system that so many other lines use. The main dining room was not open for breakfast until tours were out. You could not eat there if you had a tour. The service in the dining room was mediocre but improved. The Steak house was OUTSTANDING, but the French was bad. The unreserved Italian was great if you could get a table. Cooking school was great. One massage therapist was great, one terrible. Cruise Director was a joke, entertainment was fair. Wrote there customer service a month ago. Got no response. Wrote again and was told my letter would be reviewed in order it was received. Regent is not Regent anymore. Many of the staff came from the lesser Oceana ships. The level of service has dropped. When a Broadway show is in previews the price is less. If Explorer were a Broadway show in previews it would close. Read Less
Sail Date August 2016
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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