3 Holland America Oosterdam Cruise Reviews for Romantic Cruises to Mediterranean from Venice

We selected this cruise to celebrate my husband's retirement. The combination of ports and transatlantic cruise was the perfect fit and the time of year was just what we were hoping for. We flew into Venice a couple of days prior to ... Read More
We selected this cruise to celebrate my husband's retirement. The combination of ports and transatlantic cruise was the perfect fit and the time of year was just what we were hoping for. We flew into Venice a couple of days prior to sailing and enjoyed checking out the city. The problems started once we arrived in our cabin and discovered the toilet did not operate. Nor did it work the next day, or the day after that, or the day after that.....7 days of our cruise. No operating toilet. We had a pool of disgusting sewage liquid on the floor of the bathroom on one day AFTER the plumbers left. After reporting the problems to Customer Service, we learned the problem was a continuation from the prior cruise. But we were the problem because we were not able to move to another cabin (my parents were next door and we were unable to leave them). For our "trouble", we were given $250. Seriously. The $250 "compensation" for 28% of our cruise being impacted was unacceptable. I would strongly encourage others to avoid HAL and the Oosterdam in particular. We have cruised both HAL and the Oosterdam in the past and had chosen this cruise over several others. We spent hours with customer service staff, plumbers and not doing what we wanted to do--but hey, we got pretty good finding the "public toilets" around the ship....as this was what customer service told us to do when we needed to do our "business". Yep, couldn't use our cabin's most basic facilities. Needless to say, this overshadowed our entire cruise and has changed our views of HAL. Additionally, there were challenges with the wine stewart. We were charged for wine we didn't drink. We were charged for a chard. ($62/bottle) when we drank a reisling ($32/bottle). Who knows who else he was stealing from. As much trouble as we had with the above, we enjoyed the entertainment, the special speakers and the America's Test Kitchen. Our cabin steward was a trooper in having to perform his usual duties and then also clean up from the mess the plumbers left. The ports and excursions we amazing. One challenge we did have with the excursions is that the descriptions regarding strenuousness and the passengers abilities often did not mesh. So those passengers who were more "agile" were held back by those could not keep up with the guides. Look beyond HAL to another cruise line before booking. Or be prepared for anything to go wrong. And then be prepared to be placated by the customer service staff "I'm so sorry Mrs. ***". These individuals are left to try to clean up problems across the ship without any information on what is causing the issues. We felt sorry for them. Read Less
Sail Date October 2018
12-day cruise from Venice to Barcelona. Although the ship was supposedly upgraded, we noticed immediately that almost all of the interior elevators had torn, peeling, scratched, damaged wallpaper. Service in Main DR and by cabin stewards ... Read More
12-day cruise from Venice to Barcelona. Although the ship was supposedly upgraded, we noticed immediately that almost all of the interior elevators had torn, peeling, scratched, damaged wallpaper. Service in Main DR and by cabin stewards excellent as always. Lido deck stewards a little slow, and the Taco bar was frequently out of items. We had reserved a second seating, table for 8, but were seated at a table for 8 with only one other couple, of a significantly different age group. Not conducive to making conversation. Pinnacle was excellent; hot stone massage was great. Cruise director and assistant were fun and engaging. Dealers in the casino, on the other hand, were flat and mechanical, as were the pianists in the piano bar- flat and mechanical. BB King group was phenomenal. BBC Live show was also fantastic. Pianist Chris Hamilton wonderful. Embarkation and Disembark were quick and efficient ( we left the ship at 7 AM, and had our luggage checked in at the airport in Barcelona by 7:45). Pre-cruise package in Venice was nice, except that the hotel had no air conditioning the first night, and the windows were not to be opened because of insects in Venice. As usual, HAL excursions were overpriced, and they don't filter out guests by activity tolerance- we went on a walking tour in Dubrovnik (Old City Walls) and they allowed guests with walkers and 2 crutches- this significantly slowed us down and limited what we could see (this was a listed as a strenuous activity). We used Tours by locals in Naples and Florence, and a private guide in Rome. Similar costs, but only 2 people, no bus (Mercedes minivan transport). Very nice cruise, great ports (although Sarande could have been skipped). This was our1 2the cruise, #8 with HAL. Read Less
Sail Date May 2018
My husband and I planned this cruise 11 months out and chose it for its ports and time of year. We splurged and booked a Neptune suite. The ship was in great shape, the crew were friendly and eager to please, the food was for the most part ... Read More
My husband and I planned this cruise 11 months out and chose it for its ports and time of year. We splurged and booked a Neptune suite. The ship was in great shape, the crew were friendly and eager to please, the food was for the most part delicious and the ports were good. Embarkation was a breeze, in terminal and on ship in about 20 minutes. Our cabin was an aft wrap balcony and was wonderful. We did a combination of anytime dining, Lido market, Pinnacle grill and dive in. We found varied choices, most selections quite tasty, all food presented well and good service. We had the same table and steward in the main dining room and had a good experience each night. If we did not see anything on the main menu, they always had steak, salmon and pasta. The service was the usual slow pace but we enjoyed talking to our tablemates that varied each night. The lido had a good mix of food, a great salad bar, good dessert selection and ample seating. Dive in gave you a beeper and so you could wait on pool deck or pool bar until your food was ready. They had tasty burgers, hot dogs and fries. We ate one night in the Pinnacle Grill and the food and service were outstanding. The filet melted in your mouth. We did not participate in too many shipboard activities- we did play trivia one night, saw two shows in main stage, a few performances in other venues, listened to piano player in ocean bar before dinner a couple nights and used the explorations café for research. I played slots in Casino one night and it was fun and no smoke. We found all entertainment good and the venues superb. We did two shore excursions and they were both well organized, well led and informative. For the most part we did our own thing in the ports and had no issues with this. The cruise was port intensive with 12 days and 10 stops ie only one sea day. So every day was a new place and new things to see and do. This was fun but did get a bit tiring by day 11. We would certainly choose Holland America for a future cruise. It was a top notch voyage, we found the people on board to be in the 50-70 year old age bracket (our age), mostly American, Australian, British and Canadian. The service was outstanding and it was a pleasure to be on board. We did priority disembarkation in Rome and were off the ship by 740 am, it was easy and speedy. Our Rome Cabs driver was right outside and we were off to the airport. Read Less
Sail Date April 2018
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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