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37 Venice to Europe - Eastern Mediterranean MSC Cruises MSC Sinfonia Cruise Reviews

We chose the Sinfonia for our November cruise as we'd had a brilliant experience on the same ship in May. Unfortunately, six months is a lifetime for this ship. Departing from Venice, the embarkation was chaotic, unlike the earlier ... Read More
We chose the Sinfonia for our November cruise as we'd had a brilliant experience on the same ship in May. Unfortunately, six months is a lifetime for this ship. Departing from Venice, the embarkation was chaotic, unlike the earlier easy and almost seamless experience in Genoa. Not enough staff and a shoving of Italians all trying to push past made the experience one to forget. The lifeboat drill took 45 minutes to complete, with none of us any the wiser as to what we were supposed to do. No instructions, just bored and confused staff walking around scanning people's room cards. Unprofessional and downright dangerous in the event of anything really happening. Didn't instil any of us with confidence of how a real emergency would be handled. We had two tender ports on this cruise and the embarkation fiasco was repeated all over again, compounded by choppy waters and a complete lack of information from the staff. No explanations for the long delays or even staff to talk to. When the tendering began, the two staff allocated were literally shoved aside by the Italians, leaving one of the female attendants in tears. Again, the lack of thought and staff led to chaos. The buffet was a joke. Hardly any choice when compared to other lines and chaos trying to find anywhere to sit. It was obvious they prefer people to use the main dining rooms where they can control portion sizes. Waiter service in the bars started off slow but improved by the third day. On the plus side, the rooms were clean and to a good standard but the shower curtains really should be replaced with screens. Our steward was friendly, as was the majority of staff, apart from the surly security guards checking you in and out. Miserable lot. Entertainment was OK, if a bit samey. No waiter service in the theatre but that's hardly the end of the world. Due to the flooding of Venice, we were redirected to Trieste, where coaches were laid on to take us to the airport. Nice touch. However, this was spoiled by the cack-handed way they dealt with people trying to get on them. Instead of allocating dozens of staff to send groups off to the twenty or so coaches waiting, they insisted on filling each coach, one by one. With lots olf slow, older people, this took ages. Luckily, we were at the front of the queue to get a coach but those behind us must have been spitting feathers with worry at missing their flights. We have another cruise already booked for next April and if this is just as bad, MSC will lose our custom permanently, although I doubt they will care. Shame, as we had such a good time on the same ship earlier in the year. Read Less
Sail Date November 2019
I will not cruise with this line or ship again the staff were rude as was the service in general, the food was not good and the entertainment was even worse, there were only three staff members that were worthy of note, a girl named Anne ... Read More
I will not cruise with this line or ship again the staff were rude as was the service in general, the food was not good and the entertainment was even worse, there were only three staff members that were worthy of note, a girl named Anne Carolina Silvera our table waiter called Muliaty and the cabin person (cannot remember his name), they were helpful and did their job amicably and all received a well earned tip. The thermal spa package that we purchased prior to embarking, because it was cheaper, did not live up to expectations and was falsely advertised. The internet service we paid for did not work properly throughout the ship it continually came up with "No Service". Don't start me on the drink package which we purchased it was a rip off, example if the drink you ordered was more than 6 euro you wouldn't just get charged the difference but would be charged the total amount even when the difference was .50cents more. We never went past customer service without there being a long queue and mostly everyone was complaining about something. This was an end to a month long journey around Italy and we ended the trip with the cruise to rest up before coming home to Australia, luckily for us. I could go on and on but you get the idea. Read Less
Sail Date October 2019
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have ... Read More
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have killed their tastebuds if they didn’t like the food. Please ignore negative comments about the food, it’s simply not true. Yes the itinerary is tight but that is no surprise. Just line up and get in early for tender tickets so you are first off the ship and make the most of your time in each port. Santorini and Mykonos were both spectacular. Cabins were comfortable and roomy, I had an inside cabin. Staff were so friendly and helpful. I got calls to my cabin making sure I was happy with everything, Entertainment was fantastic too, good singers and guitarists in the lounges. Only negative was the fact you can’t get second cabin keys when you are a family sharing two cabins with children. This is very problematic and frustrating. Read Less
Sail Date September 2019
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our ... Read More
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our view - certainly in the main evening dining. It could have been better prepared, more spices and attention to the taste. I know the kitchens cook for 2000+ people ad it is not easy but that is their job and supposed expertise. I think certain extras were unfair such s paying for tenders at two of the ports. Plus silly things like ice cream - we hade a fantastica package with drinks but had to pay 3 Euros extra to get an ice cream cone One major concern for me was the way the itinerary was described. We were said to have one day at sea - between Split ad Santorini. And so we did. But the visit to Mykonos arrived at 8:00pm at night and left the immediate following morning a 3:00am - thereafter we sailed the whole day and the entire next morning before we got to Dubrovnik. I class this as two whole days at sea and I believe the itinerary description was carefully positioned as to not make this aspect evident. Some passengers had not appreciated this. Read Less
Sail Date September 2019
This was my 50th birthday treat. Unfortunately the embarkation was terrible. We were made to wait 2.5 hours in the terminal (felt like cattle shed) before boarding (no organisation just all gathered like being at a concert) Compared to ... Read More
This was my 50th birthday treat. Unfortunately the embarkation was terrible. We were made to wait 2.5 hours in the terminal (felt like cattle shed) before boarding (no organisation just all gathered like being at a concert) Compared to other cruise liners this was disgraceful. Staff on board were not that friendly to start with and I think they had so many complaints they had to make an effort, especially to the ‘English Speaking ‘ guests. The food was okay but not a great selection that you get on other cruise liners but the boat was clean. Plus you had to pay extra for tenders and surcharges that we were not aware of. MSC did listen to our complaints and issued chocolate covered strawberries with an apology but there are only so many strawberries you can eat! I hope they do listen and take on board where they can improve on their service. Read Less
Sail Date September 2019
Average at best, terrible disembarkation and embarkation processes. Front desk and customer services dont care and on ship and off have done nothing to address my concerns. Cannot gte anyone in customer services to even respond now. Have ... Read More
Average at best, terrible disembarkation and embarkation processes. Front desk and customer services dont care and on ship and off have done nothing to address my concerns. Cannot gte anyone in customer services to even respond now. Have your money, see you later. Ship is clearly old, cramped cabins, shower horrendous. Entertainment and waiter staff only good thing. Told me had to adhere to smart casual dress at dinners, was not enforced as people in shorts. Told to queue and then allow people to just push and shove. Was like boarding an easyjet flight before allocated seating. Just poor and fact nobody cares even worse. I was supposed to have 2 cabins 1 with twin room - that never happened. Had an express massage on deck - guy had no idea. Bathrooms on dismebarkation day were so foul my wife threw up when she walked in. All these complaints have been ignored by MSC customer services. Read Less
Sail Date September 2019
I have chosen the cruise by mistake. If you are interested in the short Mediterranean cruise from Venice select the Norwegian. MSC cruise was very badly scheduled - we had almost no time in Myconas, few hours in Santorini and a lot of time ... Read More
I have chosen the cruise by mistake. If you are interested in the short Mediterranean cruise from Venice select the Norwegian. MSC cruise was very badly scheduled - we had almost no time in Myconas, few hours in Santorini and a lot of time in the least interesting place, Ancona. The service was really bad, I had to ask for several simple thinks, like the safe repair, for days. All simple snacks and mineral water on board are very expensive, not free, like they are on other cruises. I have no complaints about the embarkation/disembarkation. Food, cabin and entertainment were good. If you want to see not the Croatia,s national parks, but the port cities, I would recommend to book the excursions on shore, because the ones from MSC are too expensive. You can easily explore Dubrovnik and Split on your own. The ship is clean, but dull without any beatification. I don’t recommend this cruise. Read Less
Sail Date September 2019
This is our 10 th cruise and first MSC we chose because of Split, Santorini and Venice and pricing. we had low expectations based on online reviews and we were impressed so much we will take another MSC in Carrebian in Decemeber 2019. ... Read More
This is our 10 th cruise and first MSC we chose because of Split, Santorini and Venice and pricing. we had low expectations based on online reviews and we were impressed so much we will take another MSC in Carrebian in Decemeber 2019. Francisco, the restaurant Manager, Herman Fernandis, the Chef and all Waiters in restaurant provided excellent service to our group of 20. Chef cooked a special dietary breakfast and dinner for 4 in our group that we would not have expected from other major cruise line. Even the cafeteria staff is excellent and maintain cleanliness. Mykonos was cancelled due to high winds considering safety- a right thing to do. Talented entertainment programs in the theater. Cabin size and cleanliness were better than some older ships in other cruise lines. Overall our entire group enjoyed the 7 night cruise and no one had any major complaint. Glad we selected this ship and did not pay much attention to bad reviews. Read Less
Sail Date August 2019
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at ... Read More
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at the dock was a bad start. No greeting by happy staff. A muddle through check in and on to a shabby ship. Very run down. During our cruise every time we docked and got on board again was a total nightmare. Security staff never smiled or greeted guests with exception of I think SA staff. Total shambles. The rest were surly individuals. In the restaurants the majority of the staff initially appeared untrained and only at the end were getting into their stride. One night at about 23.30 and still having dinner, as the second sitting took a long time to serve, there was a fire alert after a few power failures. The staff all went into panic, not knowing what to do. No control and allowing guests to use the lifts and chaos reigned. Eventually the captain spoke and he too sounded in a panic. We were not able to visit Mykonos due to bad weather but no alternative was given or perhaps even some sort of small compensation for missing out on a port of call. Entertainment was repetitive. Very disappointing trip. Read Less
Sail Date August 2019
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an ... Read More
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an inconvenience to the staff. The waiters could not be bothered to offer a service. We queued for half an hour- glad we didn’t get the drinks package-we would still be waiting to get value for money. You literally get sober waiting for another drink. There is a sewage smell throughout the walkway and cabins at times. The waiters are rude, the eating areas are not kept clean. There was blackouts which left the ship feeling hot and stuffy. Two people we were travelling with were feeling sick and there was engine issues which made the boat sway from side to side. We don’t mind rough seas, but this is a Mediterranean cruise. Our kids who normally love kids club, thought the entertainment was not great as they felt hot and cramped in the small space. The quality of air on this cruise is terrible. We felt hypoxic as there is a lack of oxygen. Safe your $ and choose a different cruise line. Unless you enjoy talking for hours on end about how bad a cruise you had. So glad we are getting off today. MSC Masters of the sea??? Perhaps Masters of Bad Service. It would remiss to not add that Natalia at Guest Services was excellent. The only person besides Adi our room attendant that know how to treat a customer. No one else deserves their positions. There are no leadership on this cruise. No team work. How MSC is in business is a mystery. Read Less
Sail Date August 2019
American Airlines Cruise recommend this cruise and for that they will never get my business again. I have been on numerous cruises Carnival, Princess, NCL & Celebrity and I would pick any of these any day. We booked an Aura Suite ... Read More
American Airlines Cruise recommend this cruise and for that they will never get my business again. I have been on numerous cruises Carnival, Princess, NCL & Celebrity and I would pick any of these any day. We booked an Aura Suite because we wanted this to be a trip to be first class, but we got 3rdclass besides the private sunning area. We were suppose to get priority embarking and disembarking, we got non of that, they can't even put a bottle of free water in your suite even though we didn't have to pay for it on the boat. There was nothing special that you get paying a lot more. The food was terrible and the only good meal we had to pay an extra $20 euro for a steak which I have never seen in the regular dinning room and only at a specialty dinning. We stopped going to dinner and eating off the boat and bring on food as much as possible. The buffet was worse and the only thing that was edible was the French fries, pizza was marginal. The service in the dinning room was great and at the bar and casino, our cabin steward was also great, the customer desk was another thing, long lines and lack of information or help. Getting on and off the boat was a nightmare, no organization and fights almost broke out due to lack of staff and information on how to get off. They charge for every transport to get off the ship which I had never encountered before. It took so much time to get off the boat at some ports by the time you got off you almost had to get back on. When I booked it stated 1 day at sea and we wound up with two and shorter times in the ports. Mykonos we pulled in at 8pm and left at 3 AM, what the hell can you see at that time when it takes an hour to get off the boat. The entertainment if that is what you called it was like high school musical, there was limited in the other areas and at the pool if you didn't want to learn to dance or do aerobics you were out of luck. Their few games they had were horrible and the same stuff everyday. I don't remember anything really happening at the pool at night. I am sorry but I have been on small and older Carnival ships that outclassed this ship or it amenities. After spending so much money on a suite and this cruise, I will never cruise this line again even if the other ship are new and great. This cruise nickels and dimes you and gives you nothing. Read Less
Sail Date August 2019
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours ... Read More
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours in the blazing sun pushing heavy suitcases. From then on it went one way, down! As we had no choice but to pay the service charge we expected the service to be questionable and I am afraid we were right. I found some of the crew to be rude even though I am a gold member.. not that I expect preferential treatment but I do expect to be teated with respect.. This I have to say was not the case as the guy who serviced (ha ha) our cabin went into the wardrobe and moved my clothes. This absolutely was a no go for me so once again I complained. The Manhattan bar on deck 5 constantly served us corked wine with the waiters not sure what that meant, they clearly had not been trained before being placed behind the bar. Filthy tables in the buffet restaurant, food on the floor and old food piled high in the terrace area added to our disgust. The food in the evening was not great, served cold and beef not appearing on many occasions. The waiting time to embark and disembark was so bad and a constant battle that on the last day a fight broke out on deck 5. I have to say I was surprised it had not happened sooner. It was quiet frightening and we were pleased to finally get off the Sinfonia. Would we travel with this company again-absolutes not. This was my 19th cruise, the worst by far and was certainly not to be repeated. Read Less
Sail Date August 2019
Embarkation was a horrible experience, 2 hours under the hot sun, no place to sit and no shade. The overall attitude of the staff,RUDE. The cabin had mold in the tub, the sheets were not changed the entire week. The food variety was ... Read More
Embarkation was a horrible experience, 2 hours under the hot sun, no place to sit and no shade. The overall attitude of the staff,RUDE. The cabin had mold in the tub, the sheets were not changed the entire week. The food variety was very limited and almost the same thing all the time, the quality was mediocre. The service, non existent, the tables were always full of dirty dishes and most of the time had to go find someone to clean it so we can seat. Only complementary water, no ice tea or lemon aid like most of the cruise ships. The dining rooms were clean but the selection of the food was very limited. Bar service was the slowest i have ever seen in any cruise ship. The entertainment? well.. they tried, put it this way, there were no WOW moments. All excursion were extremely short, and on the Santorini excursion they first take you to an archiological site, complete waste of time, very boring. DISEMBARKATION BEWARE.. on the itinerary states the ship arrives in Venice at 8:00am, well.. we found out on the last day that it was going to arrive at 10:00am and we would not be off the ship unitl 10:45am Therefore, with this we would off miss out flight back to Florida, so we had to get off at the last port in Ancona and take a train to Venice and incurred all these additional expenses. The staff at Sinfonia were useless in trying to help us with this issue that was their fault. Overall, they have their own schedule as they go along, do not rely on the website for their schedule. We are avid cruisers and have never experience anything like this on other cruise line. (Royal,NCL,Princess) We will Not cruise on MSC again. I have never written a review like this, but i feel the need to make everyone aware and don't waste your money on MSC, Read Less
Sail Date August 2019
Our cruise on MSC’s Sinfonia was our 5th cruise. We have previously cruised with Royal Caribbean, Norwegian, and MSC. Our cruise last summer on MSC’s Musica was the reason we booked with MSC again. We are not picky and we had a ... Read More
Our cruise on MSC’s Sinfonia was our 5th cruise. We have previously cruised with Royal Caribbean, Norwegian, and MSC. Our cruise last summer on MSC’s Musica was the reason we booked with MSC again. We are not picky and we had a great vacation on Sinfonia but it is definitely our least favorite of the cruises we have been on. The main reason was the food. The quality of the food was very good, but the selection was limited. I need to clarify that you will not go hungry and there is plenty to eat but in comparison to other cruises there are not near as many options. The food on the Musica last summer was excellent with many choices. It was the best food we had on a cruise and we had no idea if would differ so greatly on another of their ships. Embarkation was excellent and I think MSC does the best job of this. Getting off was another story. We were not let off until an hour later than the designated time with no explanation or any staff around to answer questions. Getting off at the ports also seemed to take longer than was anticipated. The shows were very good but not too much else for entertainment. The bar service was painfully slow. We did not get the drink package and everyday there was an advertised drink special but none of the bar staff seemed to be aware of it and we had to bring the flyer with us for them to honor it. One of the things we really enjoyed doing was sitting in the lounge chairs at the back of the boat reading in the evenings. But every evening around 7:30-8 they would come and make everyone get up so they could stack the chairs up. It was way before dark and would have been nice to sit and watch the sun set. We have never experienced this on another cruise before. The amount of chairs on the pool decks is the best of all the cruise lines we’ve been on. The cabin shower was the smallest we’ve encountered and there was no way to shower without the curtain sticking to your body. The shower curtain also had mold at the bottom of it. Other than that no complaints with the room. All in all we had a great vacation. Out of our five cruises this was the most expensive and we did not see the value in it. We may cruise with MSC again if the price is right, but definitely not on the Sinfonia. Read Less
Sail Date August 2019
Disappointed with MSC and state of cabin. Asked steward to bleach shower floor as covered in mould but he said it was a problem with the grout. Looked and smelled like mould and needed a good scrub. They also definitely need more staff ... Read More
Disappointed with MSC and state of cabin. Asked steward to bleach shower floor as covered in mould but he said it was a problem with the grout. Looked and smelled like mould and needed a good scrub. They also definitely need more staff to serve in bars and to clear tables. Tables are always left with plates and food and you have to call the staff over to clean your table. Was told in one bar that I needed to buy drinks to get food. Aren't they supposed to feed us whilst onboard? Drink prices are way too high. My gold card got me no benefits when disembarking and had to wait for all the lower cabins to disembark first. Was told if I booked Aurea class I would have been given priority. So the number of cruises you have done does not matter. Would prefer other cruise lines next time. Read Less
Sail Date August 2019
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. ... Read More
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. -Night shows: Dancers and performers are professionals and at times it felt like watching a circus show in Montreal. What was average? -Food overall: Not very tasty, not varied. Pizza was fresh, but it was barely decent. What sucked? -Embarkation/disembarkation + poor destination planning: We ended up spending less than 3 hours in Santorini due to the waiting times. This was also true (in different magnitudes) for many of the destinations in the cruise. For final disembarkation we ended up spending extra money on transportation to the airport because of these delays. -Insufficient spaces: Getting a table at the buffet (in different hours) or a spot to sunbath at any deck was very difficult. -Service in some areas (Pool and disco). Read Less
Sail Date July 2019
From the moment we boarded in Venice to the time we left this cruise was an absolute nightmare. Firstly there were incredible lines waiting to board making everyone stand in the sun in above 40 degree temperatures. There were only two ... Read More
From the moment we boarded in Venice to the time we left this cruise was an absolute nightmare. Firstly there were incredible lines waiting to board making everyone stand in the sun in above 40 degree temperatures. There were only two people handling this and it was so poorly run. Then we left the port 10 hours later than scheduled which then impacted on the time we spent in Split, Croatia. We spent the grand total of two hours in port!!!!There were four other cruise ships in port at the time and all of the others left at scheduled time. All of the port stops were short and rushed! The disembarkation procedures were appalling and poorly processed. The entertainment on board was pathetic and the activities did not cater for all passengers.The quality of the buffet food was terrible and was continually the same and some of the reception staff were rude and did not know what they were doing. This cruise was supposed to be the relaxing end to a wonderful European holiday but it turned out the be such a disappointment! Will NEVER use this cruise line again! Read Less
Sail Date July 2019
Embarkation was a hot and long experience, trying to get on the overcrowded people mover and the long walk to the boat where we had a long wait to be checked in. I was not very happy that I was unable to get even a drink of water with ... Read More
Embarkation was a hot and long experience, trying to get on the overcrowded people mover and the long walk to the boat where we had a long wait to be checked in. I was not very happy that I was unable to get even a drink of water with lunch on that first day because I didn't have the correct document on my person. The boat was several hours late leaving making it almost dark sailing past Venice. The room was not ready at the stated time and the carpet hadn't been vacuumed. The sofa bed was not made up for my children and we were unable to get a blanket for them until after 10pm (despite several attempts) when they had already been asleep for hours. I get the feeling that MSC are having difficulties with getting in and out of port in Venice, causing issues for the room attendants. The boat itself was nice. The buffet food was always decent and service was good. The main dining room was hit and miss with service however, getting our order wrong several times. The food selection in the dining room left a bit to be desired also. Nearly everything was seafood related, so if you didn't like seafood the choices were slim. We ate dinner in the buffet for 3 nights because there wasn't anything on the dining room menu that we liked. Our cruise did not go to Mykynos, supposedly due to bad weather. Sailing past however, the sea and wind were as calm as could be which was disappointing. Communication was somewhat lacking with the daily brochure not arriving until the next morning on some occasions when you were trying to plan for an early start, and loud speaker announcements waking you up at 11pm at night and going on for ages in every language. We did the ship shore excursion to Oia and was quite disappointed that there was no actual tour - they just drop you off then pick up again after waiting an hour in the carpark. Disembarkation was a mess with the ship arriving 4 hours late and everyone trying desperately to get off and ignoring their allocated times. We had to literally run across Venice with our luggage to make our 12:30pm train. The only compensation offered for this inconvenience was free internet access to make alternative arrangements. We had a reasonable time on the cruise, but it certainly wasn't up to the standard that we have experienced on other cruise lines. Read Less
Sail Date June 2019
I have cruised 6 times before but never with MSC. I was impressed with the embarkation process but it went downhill from there. The first thing I needed to do when I got to my cabin was use the bathroom. The previous passenger had used ... Read More
I have cruised 6 times before but never with MSC. I was impressed with the embarkation process but it went downhill from there. The first thing I needed to do when I got to my cabin was use the bathroom. The previous passenger had used the toilet and it had not been cleaned. I tried to flush the toilet but it didn't work. We had on going problems with the toilet for 3 days. The ship was full so they couldn't change our cabin. On day 6 our toilet problems returned. I went to reception to advise them and they said they will send someone straight away as he could see on the computer that we had previous problems. We waited for an hour and a half and phoned reception to let them know that we were still waiting. They sent housekeeping to our cabin. She asked to see our toilet, lifted the lid and made a phone call to say Yes, it was true, the toilet was blocked. I said " Don't they believe us" and she said "No, they think you are lying". I have no idea why anyone would want to lie about a toilet that wouldn't flush! This is the first cruise line that I have sailed with who charges for water in the dining room at dinner time. 2 euro 90 for a bottle of water. There was no other water on offer. Activities were limited unless you wanted to learn to dance. An extensive selection of books in the library was mentioned in the daily newsletter but there were only 4 books for English passengers. The ports of call were good but we didn't get to go to Mykonos as it was too windy for the tender boats. The bar service was really slow We were meant to arrive back in Venice at 8am but didn't dock until 10.30 and as disembarkation was via colour coding we didn't disembark until 12.45 which meant we missed our train to Genoa. Read Less
Sail Date June 2019
My Wife & I did a 7 night cruise through Croatia & the Greek Islands. The excursions were a good option if you want to see and know the history, some were brief visits , but you will know that when you see the intinery that you ... Read More
My Wife & I did a 7 night cruise through Croatia & the Greek Islands. The excursions were a good option if you want to see and know the history, some were brief visits , but you will know that when you see the intinery that you have booked for the particular Cruise. The entertainment and shows are amazing top[ notch. Staff were helpful and obliging . If you want top class meals they are in the restaurant, you will have a set time sitting for your room, we did not have the same menu at all, it was different night for dinner. If you want to eat in the buffet, the food a similar, but for the moaning people out there, look at you options, the food was 5 star in the restaurants, and some of the buffet lunched in the restaurants was the same. Boarding and disembarking was a breeze. The only moan for me is the bar service is slow. Read Less
Sail Date June 2019
I am rating this cruise Excellent, basically due to the Itinerary. You are in Venice, Split, Santorini, Mykonos, Dubrovnik, Ancona, and back to Venice. Here are the pluses of the cruise ship. It's a smaller cruise ship compared to the ... Read More
I am rating this cruise Excellent, basically due to the Itinerary. You are in Venice, Split, Santorini, Mykonos, Dubrovnik, Ancona, and back to Venice. Here are the pluses of the cruise ship. It's a smaller cruise ship compared to the "mega ships" out there today, and that's the type of ship I personally like. I do not care for the super large ships. It reminded me of old world cruising. The ship is not new, but it was very clean and well maintained for the most part. The international flavor/mix of the guests on board, we particularly enjoyed. Although language could be an issue at times, but we did find some english speaking folks on board from the UK, Ireland, Australia, etc. Quite nice. At first, once I studied the ports of call, I was concerned there was not enough time in each of them (after all, we always want "more") but to be honest, it all worked out quite fine. Even with the shorter time in Mykonos. The times we had to tender and or dock, were well organized and were very seamless. Embarkation was a little clustered, we got there shortly after 12noon, and apparently so did everyone else :) After about 30 minutes, the lines moved and it was much more organized. We were onboard about 1pm give or take. Our Cabin was just about ready at that time, and we met our Cabin Attendant...he told us to come back in about a 1/2 hour and he'd have our cruise cards for us. Sure enough he did. In the meantime, they had a buffet open up on Deck 11, so we went up there, grabbed a bite and went to the Capri Bar (which turned out to be our favorite bar on the ship). We got to know the Bartenders and Servers right away, and they became best buddies before you knew it. They would see us coming and no matter how busy they were, they would always sneak us our drinks before others.(We did tip them from time to time but we were also very nice to them. As you can imagine, not all guests are pleasant. Anyway, after we got out cruise cards, we went down to the Reception desk and activated our cards with a credit card for any "extras". We did by the Drink Package (we got the middle package, for we didn't need the top shelf) and it turned out to be a wise choice. I strongly suggest if you enjoy your adult beverages. The prices (for those who do not want to buy a package, were averaging 6.50 Euros per drink. With the drink package, all beverages were comped, ie: bottled waters, soft drinks, cappuccinos/espressos, etc. Cabin- We were on Deck 10, cabin 1096, balcony. I strongly suggest Balcony cabins if you can afford them. It adds to the space of your cabin and with such beautiful scenery to take advantage of, we utilized the balcony a lot. The bathroom was a standard cruise ship bathroom. The shower was a little challenging for a 6'2 guy, but I managed. There's plenty of storage space for luggage, drawers, nightstands, etc. The cabin has both 110 volt and 220 volt electric current. The bathrooms have a built in hair dryer. There was a TV in the room, fairly good choice of programs if you wanted to chill in the cabin. Overall, not a bad sized cabin. I would of liked to upgrade to a suite so we could have a sitting area, however, we survived. Dining-Now, we had chosen the "your choice" dining for the dining rooms. We only ended up using it for one night, on "Gala Night". We were using the Buffet up on Deck 11 95% of the time. We went for the Gala night, the dining room was quite nice and that old world style, but the meal was a bit lack-luster. The portions were quite small and the dessert, for a gala dinner lacked imagination. So, after dinner, we went back up to the Buffet! We found that the Buffet had pretty much everything you could want. Somethings better than others, but over all, compared to other cruise lines I have been on, we really liked it. They also have a cafeteria style "Pizza station" and a Hamburger/Hotdog" station. They were quite popular and they worked out great if you wanted a quick snack (god forbid the buffet should be closed, haha). The only days the buffet was really crowded were the 2 At Sea days. Get there when it opens. They also had freshly tossed/prepared pasta stations available for lunch those 2 days at the Capri Bar. They were great! Entertainment- We didn't partake in any of the entertainment ie: theater stuff. We did enjoy the bands that played on deck though. Service- WE were nice to them and they were MORE than nice to us. We did witness some really rude behavior by people to some of the wait staff, just because that's how people are, and we felt bad. Think that's why we were extra nice. Proved to work out in our favor. We ordered room service for coffee/croissants each morning and they were always punctual if not a little early. Loved it. Ports- Shore Excursions. We are very seasoned travelers and like to just do things by ourselves, but the one excursion I wish we DID take advantage of was the tour of the Caves in Ancona. It looked really cool. Ancona (your last port) is a sleeply old shipping port, so there was not much to see in the town, although we found a nice place to enjoy some wine and tapas. In Split, we took advantage of a taxi offering a city tour for 30 euros, and it was all of an hour, we liked that. The other ports, we just walked around and entertained ourselves. Now, one thing I will tell you. The early arrival in Santorini, is a GOOD THING. Reason being, you have to wait in line for the Tram to the top. We were like the first tender off the ship, and we zipped right up to the top (it's 6 Euros) and had a nice late breakfast and had a amazing view overlooking the harbor and the sites of Santorini. There's a myriad of places. Anyway, reason being early was best, all of a sudden, you saw all these cruise ships coming. By the time we came back down from the tram ( we decided to go down around 1230pmish) and the line was insane to get UP the tram. MSC also had a nice touch at the boarding spot for the tender. They offered nice cold towels/waters/juices, while you waited. Lovely. The other ships i didn't see that. Mykonos! Although we arrived at around 7pmish, it was still light out. Plenty of time to walk around, enjoy the little village. We had a bite to eat, a a drink, then found a nightclub and a couple bars on the water front by where we came in. Jackie'O's was our favorite. We say outside and watch the people. It's a gay bar by the way and we are a gay couple...but it's a lovely place and the staff was super nice. We ended up hanging there until about midnight, then tendered back in. Would of been nice to be there a little earlier, but we loved it. Ancona--- Small seaport...not much to do, we noticed folks stayed on board, or did the excursions. It's a quick walk in to the center of town. It was nice. Disembarkation was very well organized. We docked in Venice around 7am. Our cabin group was to meet up in the Sinfonia Lounge and we left around 9:10am, and in to the departure hall to collect our bags. Pretty simple. About the ship- The ship is very clean, and again, reminded me of an old world cruising style. (I sailed on the ORIGINAL LOVE BOAT, The Pacific Princess, so I have been around while:). I would say that the Sinfonia Lounge and the Manhattan Bar on Decks 5 and 6, seemed a little dated. Since the weather was so great, we loved being out at the Capri Bar on Deck 11 the best. We didn't care for the "Irish Pub" so much, but if you are a beer lover, they have a ton of different beers. Shopping- The shops had a lot to offer, but it was in a bit of a funky area. Think they are trying to offer more specialty shops with the limited space. However, we were not there to shop...we wanted the ports. They did have some duty free sales, but again, we were not in the market for anything. There were more Children than I thought there would be, but the Europeans tend to travel with the families. The pool area is QUITE nice and has a water park for kids. We didn't hang out at the pool, but we did up on deck 12 if and when we wanted. We didn't want to be around the little darlings. To sum it up, we really enjoyed it. I ignored the reviews and decided to just see what it's all about, and my partner and I had a fantastic trip. It is what you make of it. I'd do it all over again in a heartbeat! Enjoy!!! Read Less
Sail Date June 2019
Normally I don’t write reviews but I feel the need to write this one due to all the bad comments I have read about the MSC Sinfonia. We flew from London to Venice, the first tips is take a Taxi (Car) from the airport to the ship, it ... Read More
Normally I don’t write reviews but I feel the need to write this one due to all the bad comments I have read about the MSC Sinfonia. We flew from London to Venice, the first tips is take a Taxi (Car) from the airport to the ship, it will drop you in the door of the terminal, if you take a taxi-boat you will need to walk with your bags for a long time depending where your ship is. Embarking was fine different will say since you don’t not get your cruise card until 2pm went your room is ready, at the time of boarding normally you will go directly to eat but since you have no cruise card the waitress are kind of lost if you have a beverage package or not Tip: print all the documentation from your ship and have it on hand with that they will be allow you to serve alcohol and non alcoholic drinks. Cabin: We had room 7030 located in the front of the ship on the 7 floor, it was a in side room with no view to outside, I agree with some of the comments here that the layout of room 7 is odd since the medical centre is the in the center of the ship you can not cross the entire level, but you get use to it not a big deal. Coming back to room, it is actually bigger that what it looks in the pictures and with a lot of storage, a small tv, mini bar, safe etc, the bathroom is small but we had no issue with it. Our room attendant was a Brazilian lady Vanessa she has great very friendly and help us with information went needed. Dining: Normally we have dinner in the buffet restaurant in some opportunities we have dinner a la carta and we have to admit that both were very good (not a Michelin Star Restaurant, but if that is what you are looking this is not your ship) and we didn’t have any issues waiting or delay normally we had Italian food since he was well recommended at lunchtime they were some stations for pizza kebabs pasta al punto. Shows: We attended all the shows, all are really good we liked a lot the MSC Crew Got Talent specially the New Zealand Team. All the Shows are a mix of Dancing, acrobatics and singing. very good 100% recommended. Ports and Excursions: Split - Croacia We didn’t use a tour the city is lovely you can walk it completely and from the port to the city centre is 10 min walking, do a bid of research up front and go for it. Santorini - Greece Again we didn’t use a tour, there is no port in Santorini soo the you need to take a small boat from the ship to the land (this is organised by the ship) the day before wake up early 7:30am and go to collect your ticket we took the boat number 1 to the land and give us some time extra. Once in land take the cable car to go up is only 2 min and the cost is 6€ p/p once on the top take a taxi to Oía is the best of the best and you will have great views of the Caldero (there is nothing to do there except shop, drink something, take an ice cream, and PLAN your next holidays) leave time to go back since you can find long queues on the cable car to back. Taxi cost 50€ return for 2 peoples. Mykonos - Greece The Cruise organise a boat from the new port to the old port the cost is 6,99€ p/p return (Take it) it might sound that this is a stupid stop from 8pm to 3am but actually it is great normally in Mykonos city centre in the morning people is in the beach and the city centre is close or lonely, the shops close around 12 midnight and the party continues in different places recommend to get lost in the streets of the city and find your way to the Little Venice, super romantic place a bit expensive but your are on holiday so you deserve it. Dubrovnik - Croacia The ship offers you a bus for 14€ p/p return to city centre but recommend not to take it, we took a taxi in the port (Taxi Kamidi +38 91 523 4248) he is a local and speaks very good English, we pay 50€ for 1 hour tour to the best places he explain us all the history of the city an was with us all the time, on return I gave him a call back and he picked us at the 5:30 from the old town and give us 50% discount on the standard rate. In the old town you must walk the wall it is expensive 25€ p/p but it a must them get loss in the old town street until you want to go back. Entertaining and Services: The entertainment team was great (this is normally the spirit of the ship) always on top of the situation in some case some of the bar of the ship were lonely due to lack of music groups but that was something solved after Dubrovnik since a new band was brought on board. Price: We pay 840£ for 2 person for the Inside Room (Excluding Tips) + 314£ for 2 person for all drinks until 6€ + 10€ p/p day for tips. With what amount you will not cruise with any other company anywhere in the world. Overall: I have to admit that I was very scare about all the nasty comments I read about MSC Sinfónica before our cruise but now I’m very happy of my 6 days cruise and if this is one of the small and oldest ships of MSC I can’t imagine how it will be The Bellissima that is the biggest. Read Less
Sail Date May 2019
This was our family's first ever cruise. We choose this particular one because of affordability and itinerary, I particularly wanted to visit Venice, Santorini and Mykonos. We were two parents and two teenage boys. First the pros: all ... Read More
This was our family's first ever cruise. We choose this particular one because of affordability and itinerary, I particularly wanted to visit Venice, Santorini and Mykonos. We were two parents and two teenage boys. First the pros: all the ship personnel was very friendly, nice and helpful. Embarkation in Venice was very smooth. Our luggage arrived later, but in time to change for dinner. We had Fantastica Inside Stateroom package. The cabin was clean, comfortable with enough cabinets, except for the shower in the bathroom, which was awfully small. The dinners at the Il Galeone restaurant were all good, we liked the food and our two servers. We choose second seating, which was fairly late at 21:30 and we had the 8 person table all to ourselves. Disembarkation was also smooth, we were short on time to get to the airport and purchased transfer from the ship, and it went very fast, we got to the airport right on time. The Venice airport is terrible but this is another story. We did not participate in many activities on ship, never went to the shows but watched couple of entertaining mini shows at the Manhattan bar at night and liked them. I purchased a Thermal suite access to the spa package and I went there every day. The thermal area was nice and clean, very few people there and I used a shower there rather than in my stateroom, because it was more spacious. I had two massage sessions at the spa and both were very good.My teenage kids never used teenage club r participated in any kids activities except playing basketball and mini golf. The negatives are pretty much same as everyone else says: ship facilities are not big enough to accomodate all passengers. It's impossible to find a table at the buffet, and all tables are quite dirty despite waiters efforts and sticky. There are no paper napkins to wipe the table! I expected to have a soda machine in the buffet but no, the only drinks available were terrible coffee, such bad coffee you don't find anywhere in Italy btw, and water. The buffet closes practically half hour before closing time and you can’t get anything if you want to wait out the stampede. Pizza was very good at snack bars but it was awfully hot too sit there and not many tables either. The pools on the ship are too small and were always overcrowded. My kids used the pool once, I have not used it at all. There was shortage of launchers as well. The port times are very short and crammed. We did not buy any excursions because we wanted to explore on our own. Santorini visit was awfully short. Ship came in at 7 am but we only got out at quarter past 9. The last tender back was at 2. We barely had time to get cable car up, to find and get on bus to Oia village, spent there maybe 30 minutes and had to rush back. By the time we got to cable car the line to go down was huge, and people from our ship were walking down the donkey path. We did walk too and it was not pleasant. It took 30 minutes to get down in extreme heat, the donkeys were running up and down, and you have to jump of the way. The last tender left at 2:30 instead of 2 fortunately, and we were last people to get on it, so we barely made it. I could not walk for 2 days after this since my leg muscles were aching terribly after the 650 something stairs down. But the worst was that Mykonos port was on the same day! We left Santorini at 3 and we arrived to Mykonos at 8 pm. It got dark and we could not see anything except the shops and restaurants. I was hoping to see windmills and take a ride to Delos but of course could not do it in the dark. So these were two big disappointments. Next time we will look at itinerary closely and make sure we have more time at ports, but it was not possible with MSC. Dubrovnik was interesting city. We did not take ship shuttle because you could take a taxi and pay same e13 for 4 people as for each person on a shuttle. We asked taxi driver to take us around and we had a nice excursion for 4 for e50 instead of paying ship excursion fees. I believe the itinerary was crammed on purpose to make people buy the ship excursions. However I spoke with some passengers who did excursions in Santorini and they complained that they did not have enough time to see anything and take pictures either. Ports of Split and Ancona were nothing special and quite boring. So all in all I gave this cruise 1 star because it was very disappointing and misleading in terms of ports. Next cruise will be with different company for sure. Read Less
Sail Date August 2018
We chose this cruise itinerary and MSC itself for its affordability (not easy using the South African Rand) and itinerary. Ports of call are interesting, although the Santorini and Mykonos stops are far too brief. Mykonos is just a ... Read More
We chose this cruise itinerary and MSC itself for its affordability (not easy using the South African Rand) and itinerary. Ports of call are interesting, although the Santorini and Mykonos stops are far too brief. Mykonos is just a tease, as you are in port for only a matter of hours. We embarked at Venice, which I recommend, as the one-day stop in Venice (if you were to embark elsewhere) simply is not enough to experience Venice as it should be. The Sinfonia is one of the smallest MSC ships, which to some cruise enthusiasts may be a negative, but for me was a positive, as you feel like you can get to know the ship and some of its crew (as difficult as it is to actually get to know the crew). The trend in cruising seems to be in larger and larger ships, which seems both unsustainable and unappealing to me. However, in this cruise, the combination of excellent service, reasonable ship size, and interesting itinerary made the experience an enjoyable one. I understand that after the summer season in the Adriatic, the Sinfonia will undergo a re-fit. In terms of excursions, we only booked one formal excursion: Oia Village (Santorini). I would recommend this as it enables you to see the iconic views of the island of Thira. We were going to book the evening excursion to Mykonos, but did not. I'm glad we didn't as we simply strolled the city on our own and visited local bars and restaurants. In other ports we ventured out on our own which was a welcome relief from the planned activities of the ship. Read Less
Sail Date June 2018
I chose this cruise for the destination. My experience with the services offered on the boat was great. The shows, the restaurants, the excursions, .. were all interesting and the organization excellent. The service in the restaurant in ... Read More
I chose this cruise for the destination. My experience with the services offered on the boat was great. The shows, the restaurants, the excursions, .. were all interesting and the organization excellent. The service in the restaurant in the evenings was great. The waiter who checked us in did it with true professionalism and kindness. I also found the boat entrance and exit very well organized. I thought that with so many passengers everything would be very slow but the fact is that the good organization made everything very fast. The only downside was the time abuse of the hammocks in the pool. Although a maximum time of 30 minutes was established if you left it empty, there were many passengers who unconvinced left her occupied with a towel for hours. I think it would not be very difficult for someone on the staff to deal directly with removing the towels from the empty hammocks after 30 minutes. It made it very uncomfortable to have to wait for quite some time to get a hammock by the pool. Read Less
Sail Date August 2017
MSC Sinfonia Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 3.0 4.0
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.7
Enrichment 1.0 3.7
Service 4.0 4.0
Value For Money 4.0 3.9
Rates 4.0 3.6

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