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2 Venice to Europe - Western Mediterranean MSC Cruises MSC Musica Cruise Reviews

6 People in three cabins with balconies for an 8 day cruise starting in Venice starting October 30, 2011 aboard the MSC Musica. Stopped in Bari, Rhodes, Piraeus, Dubrovnik and Katakolon. Check-in. Although we were not able to use the ... Read More
6 People in three cabins with balconies for an 8 day cruise starting in Venice starting October 30, 2011 aboard the MSC Musica. Stopped in Bari, Rhodes, Piraeus, Dubrovnik and Katakolon. Check-in. Although we were not able to use the advance check-in, the procedure was very organized and quick. We arrived at 12:30 for the cruise that left at 4:00. Early, but not too early. The lines to check in were short, and moved quickly. The MSC employees were courteous and helpful. Total check in time was about 30 minutes (or less). Facilities. It's a nice ship, pretty new and very clean. The cabins were small, but what's new? The rooms have a flat screen TV, a minibar, and both Italian and U.S. electrical outlets. Bathrooms were about average for a cruise ship. Customer Service. Two different styles. The waiters, bartenders, cocktail waitresses, and cabin people were very nice and always eager to please (although I technically never met our cabin steward, but the other couples liked theirs). Even though English was a second language for most of the staff, there was never a problem communicating with them. They were helpful and friendly. However, the customer service from the Administrative Staff, like in Reception or the accounting office was completely different. The six of us had three different occasions to talk to them for minor issues, and every time the results were unsatisfactory. They seem to take lessons on how to convey the feeling that they are completely disinterested in what you are saying. None of them have any problem solving skills whatsoever, or at least they didn't try to use them. Clearly they need some improvement here. Ports. We were supposed to stop in Egypt, but with the unrest, changes were made. A couple of the ports like Bari and Katakolon were only 4 or 5 hour stops. That's not really enough time to do much, although there isn't much to do there either. Getting on and off the ship was orderly and efficient. The other stops were fine. We took private tours so I can't speak about the ship's tours. Food. Disappointing. My wife and I have been on 4 other cruises and the two couples traveling with us have been on about the same number. We would rate the food on the other cruises a 6 or 7 out of 10. We thought the food on the Musica was about a 4 out of 10. None of the food was bad, it just wasn't very good. The style of food is typical Italian. Most of the dishes are prepared very simply, and presented the same. Very European, except not as good as any of the restaurants we ate at in Italy. Lots of pasta and risotto, cooked very al-dente, but that's the style. Lots of fish. We thought the pasta was generally good, the fish was pretty good, but the other entrees weren't very good. You generally left dinner feeling unimpressed. Frankly, that's not what I hope for on a cruise. Plus, no coffee after dinner in the main dining room. That's different, but we just went to a bar for cappuccinos. Breakfast in the main dining room was ok, typical European breakfast, but you could get coffee in the MDR for breakfast. Breakfast was probably about equal to other cruises. We did try the buffet a couple of times. The pizza was great. The rest of the food was pretty bad. However, in fairness, I almost never like the food in a cruise buffet and the buffet on the Musica was probably about the same as other cruises. The big issue with MSC was that the tables in the buffet were completely packed whenever it was open. There were usually a few seats outside, but remember this is November and it was pretty cold. We didn't try the added cost restaurants. Overall, the cruise was inexpensive and we had fun. However, I just don't think it is geared toward Americans, especially the food. I would not recommend the cruise to my friends, even if it is cheap. Read Less
Sail Date October 2011
After a few weeks of full on traveling we were really looking forward to our relaxing 7 night cruise on the MSC Musica. Having been on an amazing cruise before with a different company, we had a basic idea of what to expect but we were ... Read More
After a few weeks of full on traveling we were really looking forward to our relaxing 7 night cruise on the MSC Musica. Having been on an amazing cruise before with a different company, we had a basic idea of what to expect but we were blown away by everything MSC had to offer. The boarding process was so smooth, quick and line-less compared with our last cruise. The cleanliness of everywhere on board was perfect and our cabins were amazing! A lot of earlier reviews (made by people from one country in particular) have been complaining about the lack of English on board... Even though the English language was limited in staff members (which should be expected when you are traveling on an Italian liner around European countries!!), we found they tried and we had fun and joked with the staff with us trying to speak Italian and them trying to speak English. We had some great conversations with staff, in particular our waiters at dinner and the entertainment crew around the pool and in bars at night who seemed to come and find us because we were friendly with them and spent the time to talk to them instead of complaining about how little English they speak! We all had some good conversations with them and I'm sure if some of you had tried, you would have too. I just have to mention the person who complained about the BINGO commentator taking too long (a whole 60 seconds) to say the numbers because he had to say them in every language... that is one of our most memorable moments of the trip! We would guess the numbers and to this day, over a year later, we still echo the commentator with the way he would say and reinforce the letters of BINGO. Have some fun, your on a cruise does every thing need to go super quickly? I would suggest traveling on your own itinerary and time schedule if you are in that big of a rush. Once again, a few reviewers have been complaining about the food and mentioning that only if you like Italian food then you would like it... When you are going on an Italian cruise you should expect Italian food!!! The food was absolutely amazing and me and my family love our food and don't eat anything that we don't enjoy. I can honestly say none of us (there were 5 of us) did not get hungry the entire trip because there was so much food to enjoy. The MASSIVE and delicious buffet breakfast and lunch, morning tea, afternoon tea, AMAZING gelato, and the 5 course dinners! Oh and don't forget the midnight buffet too where we went to many nights just to get another taste of that delicious dessert we had for dinner. I know Australians are considered laid back which I'm not sure if it is meant as a good thing or a bad thing but some of you should consider trying it... you would enjoy things much more and see the fun and positive things not always the negatives. I honestly could not complain about one thing about this cruise and can not wait for my next one with MSC Cruises! Read Less
Sail Date July 2011
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.5
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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