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7 Venice to Europe - Western Mediterranean MSC Cruises MSC Musica Cruise Reviews

Second and last cruise ever with MSC...to say we were disappointed would be an a severe understatement. On arrival to our balcony suite we were allocated an extremely unclean cabin that required not cleaning once but twice. Staff were ... Read More
Second and last cruise ever with MSC...to say we were disappointed would be an a severe understatement. On arrival to our balcony suite we were allocated an extremely unclean cabin that required not cleaning once but twice. Staff were shocked at what they found when they inspected it. Stains on walls, hair on carpet, dust on every surface, and bed not even made correctly. It took 3 hrs before it was finally ready and was cleaned twice. Then they refused to allow my husband (only) to buy the drinks package on account I do not drink said it was two or nothing. They Charge like wounded bulls for everything. Cannot even get a water or tea or coffee without paying for it in restaurants and the food was no better than canteen quality. MSC you have a long way to go before you come anywhere near the service of the American boats. Our first MSC cruise we purchased a balcony suite only to arrive and be given an outside room and then told sorry we have a travel consortium group onboard and unfortunately had given our's to them. Waited two days before we got a balcony suite they upgraded us one category as their compensation (big deal). Just not good enough MSC. Big Mistake giving you a second chance. Give me Royal Carribean or Princess Cruises anyday. Read Less
Sail Date May 2015
6 People in three cabins with balconies for an 8 day cruise starting in Venice starting October 30, 2011 aboard the MSC Musica. Stopped in Bari, Rhodes, Piraeus, Dubrovnik and Katakolon. Check-in. Although we were not able to use the ... Read More
6 People in three cabins with balconies for an 8 day cruise starting in Venice starting October 30, 2011 aboard the MSC Musica. Stopped in Bari, Rhodes, Piraeus, Dubrovnik and Katakolon. Check-in. Although we were not able to use the advance check-in, the procedure was very organized and quick. We arrived at 12:30 for the cruise that left at 4:00. Early, but not too early. The lines to check in were short, and moved quickly. The MSC employees were courteous and helpful. Total check in time was about 30 minutes (or less). Facilities. It's a nice ship, pretty new and very clean. The cabins were small, but what's new? The rooms have a flat screen TV, a minibar, and both Italian and U.S. electrical outlets. Bathrooms were about average for a cruise ship. Customer Service. Two different styles. The waiters, bartenders, cocktail waitresses, and cabin people were very nice and always eager to please (although I technically never met our cabin steward, but the other couples liked theirs). Even though English was a second language for most of the staff, there was never a problem communicating with them. They were helpful and friendly. However, the customer service from the Administrative Staff, like in Reception or the accounting office was completely different. The six of us had three different occasions to talk to them for minor issues, and every time the results were unsatisfactory. They seem to take lessons on how to convey the feeling that they are completely disinterested in what you are saying. None of them have any problem solving skills whatsoever, or at least they didn't try to use them. Clearly they need some improvement here. Ports. We were supposed to stop in Egypt, but with the unrest, changes were made. A couple of the ports like Bari and Katakolon were only 4 or 5 hour stops. That's not really enough time to do much, although there isn't much to do there either. Getting on and off the ship was orderly and efficient. The other stops were fine. We took private tours so I can't speak about the ship's tours. Food. Disappointing. My wife and I have been on 4 other cruises and the two couples traveling with us have been on about the same number. We would rate the food on the other cruises a 6 or 7 out of 10. We thought the food on the Musica was about a 4 out of 10. None of the food was bad, it just wasn't very good. The style of food is typical Italian. Most of the dishes are prepared very simply, and presented the same. Very European, except not as good as any of the restaurants we ate at in Italy. Lots of pasta and risotto, cooked very al-dente, but that's the style. Lots of fish. We thought the pasta was generally good, the fish was pretty good, but the other entrees weren't very good. You generally left dinner feeling unimpressed. Frankly, that's not what I hope for on a cruise. Plus, no coffee after dinner in the main dining room. That's different, but we just went to a bar for cappuccinos. Breakfast in the main dining room was ok, typical European breakfast, but you could get coffee in the MDR for breakfast. Breakfast was probably about equal to other cruises. We did try the buffet a couple of times. The pizza was great. The rest of the food was pretty bad. However, in fairness, I almost never like the food in a cruise buffet and the buffet on the Musica was probably about the same as other cruises. The big issue with MSC was that the tables in the buffet were completely packed whenever it was open. There were usually a few seats outside, but remember this is November and it was pretty cold. We didn't try the added cost restaurants. Overall, the cruise was inexpensive and we had fun. However, I just don't think it is geared toward Americans, especially the food. I would not recommend the cruise to my friends, even if it is cheap. Read Less
Sail Date October 2011
After a few weeks of full on traveling we were really looking forward to our relaxing 7 night cruise on the MSC Musica. Having been on an amazing cruise before with a different company, we had a basic idea of what to expect but we were ... Read More
After a few weeks of full on traveling we were really looking forward to our relaxing 7 night cruise on the MSC Musica. Having been on an amazing cruise before with a different company, we had a basic idea of what to expect but we were blown away by everything MSC had to offer. The boarding process was so smooth, quick and line-less compared with our last cruise. The cleanliness of everywhere on board was perfect and our cabins were amazing! A lot of earlier reviews (made by people from one country in particular) have been complaining about the lack of English on board... Even though the English language was limited in staff members (which should be expected when you are traveling on an Italian liner around European countries!!), we found they tried and we had fun and joked with the staff with us trying to speak Italian and them trying to speak English. We had some great conversations with staff, in particular our waiters at dinner and the entertainment crew around the pool and in bars at night who seemed to come and find us because we were friendly with them and spent the time to talk to them instead of complaining about how little English they speak! We all had some good conversations with them and I'm sure if some of you had tried, you would have too. I just have to mention the person who complained about the BINGO commentator taking too long (a whole 60 seconds) to say the numbers because he had to say them in every language... that is one of our most memorable moments of the trip! We would guess the numbers and to this day, over a year later, we still echo the commentator with the way he would say and reinforce the letters of BINGO. Have some fun, your on a cruise does every thing need to go super quickly? I would suggest traveling on your own itinerary and time schedule if you are in that big of a rush. Once again, a few reviewers have been complaining about the food and mentioning that only if you like Italian food then you would like it... When you are going on an Italian cruise you should expect Italian food!!! The food was absolutely amazing and me and my family love our food and don't eat anything that we don't enjoy. I can honestly say none of us (there were 5 of us) did not get hungry the entire trip because there was so much food to enjoy. The MASSIVE and delicious buffet breakfast and lunch, morning tea, afternoon tea, AMAZING gelato, and the 5 course dinners! Oh and don't forget the midnight buffet too where we went to many nights just to get another taste of that delicious dessert we had for dinner. I know Australians are considered laid back which I'm not sure if it is meant as a good thing or a bad thing but some of you should consider trying it... you would enjoy things much more and see the fun and positive things not always the negatives. I honestly could not complain about one thing about this cruise and can not wait for my next one with MSC Cruises! Read Less
Sail Date July 2011
I am fairly confident that I, too, traveled with the same group as CarolinaGirl (just at a different time) as my mother won the trip through her business as well. Personally, if we had paid for the cruise, I would be fighting mad. The ship ... Read More
I am fairly confident that I, too, traveled with the same group as CarolinaGirl (just at a different time) as my mother won the trip through her business as well. Personally, if we had paid for the cruise, I would be fighting mad. The ship itself is in fair condition (it should be for only being 5 years old) but the staterooms are small and the furnishings are not at all comfortable-- rock hard beds, lifeless pillows, stained/torn towels and robes, tv rarely worked, etc, etc. I truly don't have much of anything good to say about the cruise- this is easily the worst of 7 cruises that I've taken. The ports were fairly interesting and I would recommend going on excursions in most places. The last 3 days were actually our favorite with Mykonos, Corfu and Dubrovnik. The history of the ports is truly amazing and is something that we miss out on being in the US. The other guests are truly what made this trip miserable. Being American, I have a certain amount of respect for other's personal space.... not so true in other cultures. The guests are from all over, and as you've seen in other reviews, most all messages were repeated in 4-5 different languages (which gets pretty old after a while). For some reason the older generations are the most pushy and not afraid to jump in front of you in line, at the buffet or even in the restroom. The crew truly moves like a bunch of robots and have next to zero interest in actually serving you... after speaking with one of the employees he said they work 11 hours/day for 9 months straight. No vacation days will probably do that to a person. The food wasn't even mediocre. The menu is really catered to the European style and our entire group from the US was not impressed and actually started to complain about the tasteless and unimpressive food selections. Even during the formal evenings the menu remained boring and just ick. The service at dinner was excruciating and took much longer than it should have-- they were very slow to bring out the courses but sure didn't hestitate to turn on the 'warning lights' when you had to leave so the next seating could come in. Also- don't expect to have the option to order multiple entrees at dinner. I've done this in prior cruises where I couldn't decide between two options and would just get both (because let's face it, over-indulging goes along with cruising!) but not with the Musica. You can forget about any special requests or anything out of the ordinary from the menu. The spa... don't even get me started on the spa. Do me a favor and just get your massage/facial done at home before you leave for vacation. Apparently, it is normal for the massuese to wait in the room while you disrobe. the treatments are boring and the constant PA announcements ensure you won't fully relax. Additionally- with our package we also gained access to the thermal spa. We found a room next to the gym with 3 jacuzzis and we were excited to soak for a while... again, don't expect anything here. The water wasn't much warmer than room temp and even upon request, we were told the "hot tub" temp couldn't be any hotter. Beware of the Santorini visit and getting back to the ship on time.... the cable car or stairs is the only way up or down and this experience was the absolute worst. I recommend getting off the ship early and then once you've had a glance around Fira, get back down to the ship or else you'll wait 90+ minutes in line! Probably not a direct fault of the ship, but all passengers should know of the cluster that is awaiting them. Mykonos is very similar and can be used as an alternative-- much easier to disembark/embark. Overall- I was fairly miserable on the ship due to the other guests. DO NOT go to the breakfast buffet after about 8:15 am unless you are ok with crazy, near hysterics chaos. People were horribly rude, there were zero open seats and I even saw passengers grabbing hot food from the buffet barehanded (seriously? there are tongs that you should use for that pancake!?!) Only go on this trip if you get a killer deal-- like us, for free. I know the travel agency that booked for our group did not get good feedback. And P.S. do not make phone calls from the ship. Contact your service provider and order an international phone.... we learned the hard way and ended up paying 6 E/minute. Read Less
Sail Date June 2011
I read many of the reviews posted here and elsewhere before my cruise, so was prepared for the worst and hoping for the best. I have sailed on several cruise lines before, this was my first with MSC. I am sorry for those who either had a ... Read More
I read many of the reviews posted here and elsewhere before my cruise, so was prepared for the worst and hoping for the best. I have sailed on several cruise lines before, this was my first with MSC. I am sorry for those who either had a truly bad experience on this cruise, or who have such ridiculously high expectations that they can't possibly be met. My experience was quite different, and while it wasn't perfect, I don't expect any vacation to be. The previous reviewers complained about the embarkation, the expenses, the food, the staff and service, the smoking, the language. My embarkation was unbelievably smooth and easy, and we were on the ship in our cabin by noon. Yes, you get charged for drinks, even at meals. I found that a bit odd, but not that bad, and prepared in advance by buying a water package and a soft drink package. I didn't even finish using the soft drink one. Drinks are included at breakfast, and in my experience, every cruise charges for soft drinks, alcohol, and extras. Someone complained about the expensive shore excursions--I found them to be among the least expensive I've ever seen, although there wasn't much variety or choice available. The food was neither "slop" nor scarce. We ate most meals in the dining room, and never went hungry. You can order from any or all of the courses available--appetizers, soups, salads, pasta, main course, and desserts. I never ordered all of them, and had plenty to eat. Is it 4 star cuisine at every meal? No, but it was certainly acceptable, and some was downright delicious. I found the ship in all areas to be clean, well-maintained, and the staff in every area was helpful and friendly. ALL spoke English, much better than my Italian, or German, or Spanish. As soon as they heard me using English they immediately switched. Our daily newsletter was delivered in English, and menus, shore excursion info, etc. was all available in English. I found the smoking to be no worse than on any other cruise, and detected no sign of smoke in our cabin, sheets or towels (unlike some other cruises). I am happy to say that my children and I were treated very well by all the staff. My biggest complaint was that I reserved space at the kid's area to watch my children while I went on a shore excursion myself, and no one showed up to take them. I had to miss the excursion which was a disappointment, but was able without much difficulty to get a refund. There is a lot of chaos and noise on the ship, but that can hardly be blamed on the staff or cruise line. I think that comes from a mostly European clientele, and is typical behavior. I saw it on the European airline we used as well. They could work on their organization. I say, if you are traveling in Europe, do as the Europeans do. Stop expecting too much and just enjoy your time on the ship. If you can't handle it, stay home. Read Less
Sail Date May 2010
We wanted to cruise the Greek Isles and chose MSC, rather than Costa Cruises because the itinerary included both Santorini & Mykonos. We considered the cruise to be reasonably priced, but like anything you get what you pay for. In ... Read More
We wanted to cruise the Greek Isles and chose MSC, rather than Costa Cruises because the itinerary included both Santorini & Mykonos. We considered the cruise to be reasonably priced, but like anything you get what you pay for. In future, we will not hesitate to spend more $$$ on a premium cruise line as we know appreciate that they represent value-for-money. In a nut-shell; YES: * A beautiful ship. Lovely staterooms - contemporary-style. * Fun itinerary. Fantastic ports if you want the best of the Greek Isles, however there is not much time in Mykonos which is a shame. * Sushi Restaurant. You pay for this, but well worth it! Sushi is one choice on the menu. You can also enjoy fresh, cooked to order satay dishes, vegetables & stir-fry's etc. * Delicious gelato! * Italian's love to dance. It was fun to watch them have a good time late at night. * Children travel free and eat free. NO: * Average to poor food. Mass-produced/ re-heatable, un-imaginative - terrible presentation. In-consistent quality and often luke warm. * Average service in the dining room. It took too long btw courses. * No buffet-style evening meals offered as an alternative to the main dining room. * Extremely limited room-service menu (important if you don't like what's being served in the main dining room). You pay for room service. * We phoned for ice. It took at least 3 phone chasers. We rcvd it about 40mins later! * Expensive alcoholic drinks * 2nd Sitting-dining is too late! 9.30pm * Poor management in the Pizza restaurant. Not enough staff, hence orders were being mixed up and guests left the restaurant. This is not the fault of the dining staff, but management. Poor listening. Poor English. They couldn't understand us. * No smiles or genuine customer service from staff. You had to get their attention to order drinks on deck. * We found the Italians to be somewhat arrogant. Pushing in, in queues for the buffet lunch, not giving way in the elevators, pushing whilst waiting to disembark on tenders. Maybe that's just a cultural difference, but usually common sense & ship etiquette. * Often long queues to disembark the ship. They should have opened gangways for tenders on both ends of the ship. * Small shops onboard. Not much variety. * Sleazy ship officers in the night club. * When you disembark for the last time, lousy assistance from staff. No friendly smiles or farewells. I have cruised a dozen times. What makes me happy is good food and attentive service. It's such a shame because the MSC Musica is such a delightful ship itself, however the two important elements were not there for me. If you want a cheap cruise, then feel free to give this a go, but I do believe you would have greater satisfaction on an alternative cruise line. Read Less
Sail Date October 2008
We arrived in Venice 2 days before our cruise which left on the 20th april, we caught the local ferry to the cruise terminal which was easy and cheap. Getting off the ferry was easy,finding the signs to where we had to go was another ... Read More
We arrived in Venice 2 days before our cruise which left on the 20th april, we caught the local ferry to the cruise terminal which was easy and cheap. Getting off the ferry was easy,finding the signs to where we had to go was another thing, but we found it no help was at hand a simple booth showing you were to go would be so simple. Heading up the escalators with our luggage only to be turned away and sent back outside with 30 other people who thought they might miss out it they didn't push, at last luggage off loaded then the walk back and wait to board. We were shown to our cabin which was lovely with its balcony and we are so glad we had that. We walked around the ship to get our bearings which was quite easy, by the time we came back our luggage was outside the cabin. Breakfast:Most days we had the buffet which had enough of a choice, but seating was limited most days and the noise well, so we had breakfast in the restaurant which was much more civilized, but alas the waiters were not very friendly, you felt like a number not a person. Lunch: we had the buffet most days or when on excursions we ate at the local restaurants. Dinner: we had the early sitting, we asked for a large table so we could meet other people, but we were put on a table of four which turned out to be great as they came from the same state. Our dinner waiters were great and very friendly. We learned halfway through the cruise you ask for iced water and that was free instead of buying bottled water also it was cheaper to buy a bottle of wine because if you didn't finish it it could be taken with you. Entertainment: Nothing startling, the shows were very similar every night. but to get a good seat I suggest you sit on the top level just near the stage great view. Excursions: We only took two as the price is quite expensive and as the couple we were sitting with found out we had no trouble getting around on shore and saw as much as they did for half the price and sometimes at no cost.Bari we gave it a miss, Corfu, Santorini,Mykonos Piraeus & Katakolon they were all so friendly and helpful love every minute Santorini was beautiful and the views sitting at a wine bar took your breath away,we had a waiter talk to us for about 20 mins. Dubrovnik was so clean and lovely to walk around. Outside the city across from where you catch the bus is the best pizza ever and cheap 7 adults all had pizza and drinks was only 45 euros. The ship was clean and we had a great time, but charging for water and not being able to make tea and coffee in your rooms. Get used to a lot of noise around the pool area everybody seems to yell, the only quite spot we found was on our balcony as did the people in the cabins beside us did. Children in the gaming area at night even though they weren't supposed to be,you certainly need to learn the art of pushing and personal space well never. We found it easier to use the stairs because using the lifts if you could get in nobody waits there turn. We met some great new friends from all over the world but we be trying another cruise line next time.Suggest they get a new photographer as we ended up with no photos, we asked for a photo of the four of us only to be told no, just couples we only found two photos even though our photos were taken numerous times throughout the cruise. Evening wear well I don't no why we bothered no body seemed to get dressed up, jeans for a formal night....nobody cared All in all the ship its self was lovely as with our cabin, staff over worked and a form to sign the gratuities over to the staff that really do serve and look after you, we had to write a letter to change but getting that done wasn't easy you need patience for everything onboard or learn to yell and be rude. Read Less
Sail Date April 2008
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.5
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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