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2 Venice to Trans-Ocean MSC Cruises MSC Musica Cruise Reviews

We were delighted to find that the MSC Musica was relocating from the Med to South Africa, and booked Venice to Durban (24 days) as the conclusion of a long trip away from home in South Africa. By way of summary, our experience ran ... Read More
We were delighted to find that the MSC Musica was relocating from the Med to South Africa, and booked Venice to Durban (24 days) as the conclusion of a long trip away from home in South Africa. By way of summary, our experience ran along these lines: 1 - The web site is a monster and needs some serious attention from someone who understands UX ('User Experience' - the trending approach to web design today?). 2 - The four options (Bella, Fantastica, Aurea and Club) have preset options none of which really suited us. We chose Fantastica because it assured us we would get the best cabin in the category (see 4 below!). That did NOT work! 3 - Embarkation in Venice involved a LONG walk, in the blazing sun, from the Venice 'People Mover' (which links the city to the port) to the ship. Once we were in the shade it took about an hour (long queues) and it would have been smarter to arrive much closer to the deadline, when there were no queues. 4 - The cabin (11195) was a disappointment. We chose inside because we are happy not to have views or balconies, but we got one of the inside cabins with BUNKS. They are turned up to the wall, but there is inadequate space to get into bed standing upright; the solution was to get into bed by crawling up from the bottom. Further, there is NO SEATING - just a padded box that sits under the very small dressing table. I see on the deck plan some of the inside cabins have black blobs - because ours has four I guess that means it sleeps four people? Pity there is no legend to explain that! 5 - Hence, we found that MSC have a problem with information management. I had two reasons to request on board that Reception assist me: first, I was listed as 'Mr' (my correct title is 'Dr' or 'Prof', as indicated at booking time) and it ought to be SO easy to correct these small things; 'they' were simply not interested. The other issue was with the door to the Library, which made a dreadful screeching sound every time it was opened. The library should be a sanctuary of peace and quiet, but it was horrible for that one reason (actually, there were VERY few books, which caused people to come in and noisily discuss how shocking it was to find that there were no books to read - no reference books such as atlases and travel guides, only a selection of fiction, in several languages, that quickly reduced as more than 3000 'guests' helped themselves). 6 - Previously we have cruised with no internet, and as I had work to do I was delighted to see that continuous internet is offered, and although the log on was somewhat convoluted it worked most of the time. But forget the service that you might get at home, this was SLOW and in 24 days I used about 3Gbytes, that cost me 95 Euros. Some people had bought a cheaper package that, astonishingly, did NOT allow access to email services. 7 - There is a 'CyberCafe' but nobody in attendance to assist with problems. The young man sitting there - confusingly - was the Voyager Club representative. His response to any assistance with the cybercafe (that he was sitting right in the middle of) was abrupt almost to the point of rudeness. I guess we all have bad days ... I took my laptop to the cybercafe to try and get faster internet (I think that worked) but there are NO power outlets there, just standardised screens with a keyboard, a mouse and a small USB accessory for your memory stick or whatever you have. 8 - There were some glitches with the excursions. On the catamaran trip (Mauritious) two passengers were sent to the wrong coach, and so the whole remaining party of 23 had to sit or stand on the catamaran for more than an hour, with only partial shade. When the late-comers arrived, one of the sun-drenched (German) passengers asked - rudely and without any evidence - that the late-comers should apologise; well, they were from Australia and the anglo-saxon expletives and tears flowed freely. I mention this because it is the sort of incident that should be managed by the cruise staff, and I would have expected some apology from them. As it was, it took half of the day for the tempers to cool down and it was the fellow-passengers who did more to manage the situation than the 'staff'. Having said all that, what was good? The entertainment was excellent, although it was inevitable that over 24 days the song and dance crew, the acrobats and the classical musicians had to include some repetition. Not really a problem. We enjoyed the Queen (Freddie Mercury) entertainment so much we watched it twice (there are early and late shows, for the later and earlier sittings in the restaurants. The food in the restaurants was a little variable - we had just one main dish that was inedible and had to go back to the kitchen, but the starters and deserts were excellent. Portions were modest, and that suited us perfectly! The cafeteria was, well, rather like a cafeteria. The cabin and restaurant staff were excellent. The deal is that MSC add 10 euros per person every day for service (and that is in addition to the 15% surcharge on drinks from the bar), and so we were wondering how much of our 480 Euros (about one third of our 'ticket' price!!) would go to the front-of-house workers, and how much gets put into the slush fund. At the desk they admitted that the 'standard' 10 euros per day per passenger was actually optional, and I 'renegotiated' it. One of our fellow passengers told us that he went to reception on the FIRST day to tell them that he did not agree, and did not want to pay, and they agreed that it was at his discretion. Read Less
Sail Date October 2018
We chose it for the trip to Egypt instead of private tour because MSCUSA call center promised the same sites for less. Instead, MSC Cruise, Musica. 10/4-11/7/18 became the worst cruise ever. 1. Call Center associates stated Egypt ... Read More
We chose it for the trip to Egypt instead of private tour because MSCUSA call center promised the same sites for less. Instead, MSC Cruise, Musica. 10/4-11/7/18 became the worst cruise ever. 1. Call Center associates stated Egypt excursions were available even after change to Suez only 2. Smoking permitted in cabin although several disclosures prohibited smoking; crew unresponsive 3. At sea, engineers release dirty, sludge water in the cabin bathrooms Call center assured us that Egyptian pyramid excursions were available and had emails from 2017-2018 to back up their messages. While the call center admitted the excursions were not available online in 2018, we could make reservations on the ship. We booked in November 2017 when Egypt was part of the itinerary. MSC admitted that it changed; however, we received no notice of change. Cruise line blamed us for accepting cruise that changed after booking. (While on board, MSC cancelled another excursion in Italy for “safety” reasons.) Cabin next to ours had a smoker, and crew may have asked him to quit, but never made him quit nor moved him. Attendant never turned him in. We were sick from the second-hand smoke. In fact, the whole ship reeked of smoke from the casino and cigar room on the seventh floor at atrium where the smell wafted upwards and down. MSC offered no solution. Engineers released sludge in bathrooms while we were at sea both morning and evening. It lasted for an hour or so and was random. Disgusting! The only redemption was the evening meal. Staff were not tidy, and rooms had inches of dust on chairs and curtains. Staff were unresponsive to problems. Excursions did not adhere to schedule, such as four hours more than posted for Jerusalem, which was already 8.5 and 9 hours. Excursions were marked as moderate but more than half of the travelers could not complete the walk (Petra). Travelers were “lost” in bazaars and delayed departures from Jerusalem, which MSC denied but our tour guide remarked as we were the first and only tour out of Jerusalem for a while. Medical help was nonexistent and travelers were released to medical facilities at ports. The beverage package said it was all inclusive, but there were exclusions. While the staff reimbursed for charges on the first day, if not careful, the charges added up quickly as many areas of the ship charged first without considering the beverage package deal. Read Less
Sail Date October 2018
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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