Bad experience overall and that is too bad for them, we are displeased of the msc, never again! Its like they don't care or have a verry bad management. The AC in the room can't be put to off, we were constantly in the freezer and waking with pain in the neck or in the middle of the night not able to breath thr the nose. The food is mediocre and just a few sortiments. The stuff not so wellcoming ...
“The ship that will not be named” — that is how my wife and I have agreed to deal with this atrocious memory.
Embarkation was sadistic. Pouring rain in Venice, through which you MUST walk for the final 100 m to the shuttle and check-in location. Then MSC has you wait outside their MSC 5 million square foot terminal (with room for tens of thousands of people inside), in the wind and cold, for ...
Chose this cruise for the ports of call. Some areas of the overall cruise exceeded my expectations but there were a lot more negatives than positives
Embarkation was a total nightmare, no organisation, people pushing in, long queues and so may points where you had to show your details. This set alarm bells ringing for the rest of the cruise
The room was a good size and clean, although the TV ...
SHIP is slightly outdated. The Italian dark red and dark green color scheme looks a little tiring to me, but it might be just personal taste. I like more RCL navy blue scheme. Pool was extremely small, full of kids with no manner jumping around. I wish they could make a adult only pool out of the 2 pools on board. NO indoor pool.
CABIN- Bathroom has yellow shower curtain etc... You don't feel ...
Chose this cruise, with 2 friends, to fit in with school break; but children were not a problem.
Ship, cabin, theatre were very good and the general organisation was more than competent. Main gripe was lack of staff training, other than their constantly pushing drinks and drinks packages. We did not expect Silver Service, but did expect the waiting staff to understand the basics of delivering ...
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the holiday queuing!! After standing in about 9 queues and finally boarding the ship we were sent to the cafeteria as our cabins were not ready. There was no ...
First time cruisers, unsure how it was going to be. The buffet restaurant had a massive choice of food, albeit on plastic tray-like plates. ( I get it, you heard quite a few crashes and broken crockery would have made an awful mess. That said, the restaurants downstairs had crockery.....) The waiters were very helpful and polite. The only issue was finding a seat, even sharing a table with some ...
We are a family of 4 (parents with 16yo girl and 12yo boy) from Australia. We first cruised the West Mediterranean on MSC Fantasia (which was so spectacular) and then we had free transfers from one ship to the next (Genoa to Venice). The transfer was well organised and we got priority boarding on Orchestra being part of the transfer passengers. The ship was very tastefully decorated in comparison ...
This is unquestionably the worst cruise ship we have been on over a twenty years plus of sailing,
Customer relations desk and its staff - were in the main very off hand,
We had a problem with noise being so close to the engines - I had asked to speak to the manager of customer relations it took TWO days before she repondended --
EXTRAS
It seemed to us that everywhere you looked - ...
This was a working holiday looking after a selection of bingo customers
this was my first cruise and I was not sure what to expect, I enjoyed most aspects of the cruise, the room had a balcony but I rarely had time to enjoy it, it took a few days to get to grips with where the different bars and dining areas were, the buffet service had a great selection of food but at certain times it was more ...