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2 Venice to Trans-Ocean MSC Cruises MSC Lirica Cruise Reviews

We cruised from Venice to Dubai via the Suez Canal for seventeen nights in an inside cabin, mid-ships, on a re-positioning cruise with MSC in November 2018. We have cruised before but this was our first experience of MSC. Facts The ... Read More
We cruised from Venice to Dubai via the Suez Canal for seventeen nights in an inside cabin, mid-ships, on a re-positioning cruise with MSC in November 2018. We have cruised before but this was our first experience of MSC. Facts The passengers were predominantly Italian, German, Spanish, French and Portuguese with a minority of British. There were two European and two US electrical sockets in the cabin. There were lots of drawers, shelves and hanging space for storage. It was easy to obtain extra coat hangers and extra pillows from our cabin steward. There was good storage space under the bed for empty cases. There was a stocked mini-bar in the cabin. There was a wall mounted bottle of body wash and shampoo in the shower which was refilled during the cruise and liquid soap at the basin. No conditioner, body lotion or bars of soap were provided. There was a wall-mounted, hose-type hair dryer in the bathroom. The small TV had a limited number of English speaking channels including BBC News, CNN and Sky news. Some films were played on a loop but most were not in English. The TV had an HDMI socket which you could use to connect your devices with your own cable. There was a large wet play area with padded floor for kids on deck 11, two swimming pools with ladder access, shallow sections for kids and two small Jacuzzi’s. Pools were initially cool but warmed up as we traveled south. There were lots of sun loungers and some high back reclining chairs around the pools and on the 12th deck but often, on a sea days, these were filled. Pros The cabin was compact but clean. The air conditioning was easy to adjust and was effective. The bed was firm and very comfortable. The sound-proofing in the cabins was generally good. Theatre entertainment was generally good with a wide variety of styles ranging from slapstick to high brow classical music. Disembarkation was fast and easy. Cons Embarkation slow and shambolic with unfriendly, unhelpful MSC staff. The shower in the en-suite was extremely compact and had a shower curtain rather than a solid door. This made showering in such a small space without flooding the floor quite challenging. The service in the main restaurant was slow, unfriendly and the food was cold until we complained. Thereafter the service improved and the food was served hot. The food was generally rather bland and uninteresting. Portion sizes were generally small. Our pre-arranged restaurant coffee package was refused on two evenings. Other guests sat in our allocated table one evening early in the cruise and we had to stand around for five minutes while the staff decided what to do. We were then asked to move table for the rest of the cruise. Breakfast food in the main restaurant was never hot and service was unfriendly and slow. The drinks call bells on the buffet restaurant tables were only answered 50% of time. Buffet tables were not wiped effectively. The buffet food choice was poor and food was not hot. Hand sanitizers throughout the ship often did not work and MSC staff did not encourage passengers to use them. Waiting staff and others did not give way to guests when passing in narrow corridors. It felt like some would have knocked you down if you hadn’t stepped aside to allow them to pass. TV reception was poor/non-existent for about seven days in and around the Red Sea. It took a week to resolve an intermittent faulty lock on our cabin door. There was no warning prior to theatre shows regarding the use of strobe lighting. Passports were retained by MSC on embarkation and only returned the night before disembarkation. Passport return arrangements were a shambles with too few MSC staff, leading to huge queues. Poolside entertainment was much too loud for customers not wishing to take part. The sun loungers had very low backs which did not allow for head support. Our MSC loyalty scheme status match to Black status was not initially honoured and it took multiple visits to the loyalty desk over two weeks to resolve. We therefore missed out on some Black benefits. Loyalty staff and reception staff did not seem interested in resolving this. MSC were very poor at communicating port of call arrangements. E.g. at Salalah in Oman, the literature said a shuttle bus would take us from the ship to the "main square". We were actually dropped off at a taxi rank at the exit of the port where there was absolutely nothing to see or do other than take a taxi. There was no signage or crew direction to where we were to collect our luggage after disembarkation. We enjoyed the itinerary and the weather was very good however having previously sailed with Royal Caribbean, Princess, P&O and TUI which all offered a far superior experience; this will be our first and last MSC cruise. Many of the other British passengers we spoke to agreed with this sentiment. Read Less
Sail Date November 2018
Routing of the ship seemed attractive : Departing Venice, Greece, Suez canal, Aqaba, Oman to Dubai. Travelled on Deck 12 (Rossini ) in a spacious cabin with balcony and private sundeck on deck 12. So far the good news. Trouble ... Read More
Routing of the ship seemed attractive : Departing Venice, Greece, Suez canal, Aqaba, Oman to Dubai. Travelled on Deck 12 (Rossini ) in a spacious cabin with balcony and private sundeck on deck 12. So far the good news. Trouble started when I tried to find out details on my Aurea drink package, nobody was able to give me correct details on this package, even the bar manager changed his point of view on the matter nearly every day. The breakfast buffet was a disaster and every day it was a struggle to find a vacant seat, apparently Msc managed to add many extra cabins without extra facilities. Quality of the food was poor and most items from the hot buffet were cold. Our “My choice dining” was not exactly what was promissed and every evening we had to stand in line to have a vacant table. Communication with reception was very difficult and nearly all my questions remained unanswered. The mostly indonesian staff of the Aurea spa were not friendly , sometimes even rude. Thinking of cruising on Msc Lirica, please think twice Read Less
Sail Date November 2018
MSC Lirica Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 3.0 3.0
Entertainment 4.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.3
Family 3.0 3.3
Shore Excursion 3.0 3.2
Enrichment 3.0 2.8
Service 4.0 3.5
Value For Money 4.0 3.4
Rates 3.0 3.8

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