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3 Venice Princess Island Princess Cruise Reviews

The title line says it all, which I borrowed from a fellow passenger. After one day's sailing, I could already list at least ten problems, some major and some minor, and the list got longer as the days passed. So here is my rather ... Read More
The title line says it all, which I borrowed from a fellow passenger. After one day's sailing, I could already list at least ten problems, some major and some minor, and the list got longer as the days passed. So here is my rather unorganized recollection: This voyage spent the first night at Venice and left port at 1 pm the following day. An emergency drill was given right before the ship lifted anchor. The result: virtually every passenger went up to the Lido Deck for lunch at the same time. Plates and cups quickly ran out, and people had to wait in long lines to be allowed into the buffet area. It gave the impression that they were totally unprepared, not a very promising start. Also on the first day of sailing, around 10 pm, the ship had a power failure. Recalling the two most recent nightmarish incidents with Carnival cruise ships were both due to power failures, we were truly scared. Fortunately, power was eventually restored. Not sure if it was related to the power problem, but the gym/fitness center on Deck 6 was closed the following day. Leaks, we were told. In at least some areas of the ship, the plumbing system also failed twice during the voyage (our cabin was affected too), forcing people to crowd a few public rest rooms that were still functioning. We were told that the ship was at the dry dock for renovation before this voyage, and one of the changes it made was to move the gym to Deck 6 to give the Lotus Spa more space to expand. I use the gym a lot, but I don't like the idea of having to go back to my cabin to take showers. Other problems we either experienced ourselves or heard from others: very long lines at the front desk, phones in cabins not working, no hot/cold water in cabin, cancelled performance shows due to "technical problems," sound systems not working for Zumba classes, ignorant Spa employees, cancelled shore excursions due to delayed arrival, the list goes on. One more gripe I have: this ship does not have an International Cafe. I've been on several other Princess cruise ships and they all have one. I missed the cronuts. On the plus side, the cabin and dining rooms crew provided superb service. They were always courteous, easy to talk to, and made an effort to remember our seating and ordering preferences. Lessons learned from this voyage: the specific cruise ship you are on can make a huge difference. Read Less
Sail Date May 2015
Well, being platinum members with Princess this is showing which way the company is headed! This ship should have NEVER left dry dock! When we boarded, our cabins were not ready as they usually are on other princess ships, then after ... Read More
Well, being platinum members with Princess this is showing which way the company is headed! This ship should have NEVER left dry dock! When we boarded, our cabins were not ready as they usually are on other princess ships, then after about an hour they said they were ready-NOT! Our cabin door did not lock, safe didn't work, phone didn't work, and most of all, there were No toiletries in our cabin. We were supposed to have an ADA accessible suite - WRONG, it was not accessible at all. We paid for an upgrade to a balcony accessible suite, and we could not even get out there, as there was a 4 inch frame on the sliding door to try and get over, along with only a 21 inch opening of sliding door. ADA STANDARD is 32 inches - but in the Mediterranean it must be Smaller.............lol. We usually have luggage in a short time with Princess, wasn't the case, we had staff looking for our luggage and found two pieces at 4:30pm, the rest we received at 8:30pm! Hello, we are platinum members and also in a suite! Well, we ordered room service as we had to cancel dinner reservations as could not shower and change. The first night was hell too, we lost power, and luckily were on same deck as our cabin. Our stateroom felt like there was a freight train running through it with the noise and vibration, and to top it all off, we were called to evacuate the cabin. I told my husband you go, I'll go down with this TUG BOAT! We finally got to bed about 4 am and the comedy of errors continued. I needed to transfer into a manual wheelchair to get off the ship as the gangway was too high, and had like almost stairs as you exited from Deck 7. While I was transferred, I was scared to have 2 young men take me down backwards, and voiced to them that this wasn't right, they were wonderful and told me not to worry, but there were 3 Philippine workers in green uniform standing by the gangway, and one was making fun of me for being scared, and also for being over weight! NOT TO SAY I WAS INTIMIDATED by this behavior..... I might also say that the issues that happened to us after so many started to become comical, as Princess couldn't screw up anymore! We thought, well, we were wrong. We went to the buffet for lunch one day, and I usually don't do sweets, but I asked my husband to get me something. He brought back a small like piece of apple pie, I started to eat it, and then noticed something in it, no not a hair, much thicker than a hair. So I called over a waiter, and asked him to get his supervisor, when the supervisor came, he asked me what is it? I said I don't know, I didn't make it! So I used my fork to get it, and it was a metal brissel from a pastry brush, hello, thank goodness I noticed this, or my insides could have been damaged. Well, Princess's answer to everything, chocolate covered strawberries to your cabin. We explained to them we don't EAT CHOCOLATE... We also realized that the staff did not gel as on other ships. They seemed to be working against each other rather than with each other. Most of the staff did not know anything also, it's like don't ask me I don't know! A few staff members were good, but not many. The bottom line still is this ship should not have sailed. With all the leaks and whatever deck 7 aft smelled terribly, like moldy musty crap. We complained, but sometimes that was talking to a wall. Oh yes people, not to say all of our time wasted from having to contact customer service and repeat, repeat, repeat everything over and over again........... Seems the right hand didn't know what the left hand was doing.......... We also were very late getting to some of our ports, which complicated our private tours that we had paid for in advance. We didn't get shows we were supposed to get, and honestly a couple we should not even have had.......no international cafe that we so enjoy on other Princess ships... What is going on, The Royal Princess was a headache, look at all the complaints, tried to correct some with Regal, but could not quite master that, now with refurbs they are all screwed up........ What does this mean? Oh people, let me tell you, they tried to make amends, gave us our money back for the upgrade from Balcony to Suite, and a few dollars extra, for a trip that we had two pre nights in Venice and two post nights in Barcelona and transfers to the tune of a lot of money, and they don't care! Also, mid week during cruise, they offered us our original balcony cabin back, we said hello, we will have to spend a day packing everything up and then a day unpacking it and putting away. I know it sounds easy, but with medical equipment it is not easy. Be careful when choosing a ship! Read Less
Sail Date May 2015
My wife and I joined two other couples for a 12 night grand tour Mediterranean cruise which embarked in Venice and finished in Barcelona. The ship underwent a two or three month re-fit which eliminated some lounge areas, down sized the ... Read More
My wife and I joined two other couples for a 12 night grand tour Mediterranean cruise which embarked in Venice and finished in Barcelona. The ship underwent a two or three month re-fit which eliminated some lounge areas, down sized the fitness center and moved it into the bilge and added a couple hundred cabins. I'm sort of a fitness nut so the losing the luxurious fitness center was a bummer, but I tried to keep an open mind. And we boarded the ship in Venice with high hopes. Sadly developments were to show the re-fit wasn't very well done and some of the staff were not sufficiently familiar with the Mediterranean ports, having spent the winter cruising the Panama Canal. The first night at sea introduced us to the re-fit issues. Most of the ships decks lost all electrical power. Lucky for us we were already in our cabin. There was an announcement to not use the elevators. Not sure what happened to those poor souls already in the elevators when they went black. The electrical problems resurfaced several other times during the voyage interfering with stage show being delayed or cancelled. The next morning I visited the dark little fitness center in the bowels of the ship only to find it closed due to flooding from plumbing issues. It would eventually re-open but I found it so dingy and depressing that I just worked out in my cabin the rest of the trip. I tried the promenade deck where I'd read passengers could do a mile walk around the ship. In fact there was a helpful sign telling us how many circuits was a mile. In fact I found the promenade deck blocked at the stern by new cabins. The sign hadn't been adjusted to reflect this new reality. I tried to find the indoor golf which was advertised. Nope. Closed. The first breakfast at sea one of our couples reported their toilet wasn't working and they weren't the only ones. We found several people with that problem, mostly in the new cabins. And for the rest of the voyage we had to rush through the passageways near the aft stairwell which smelled of sewage every day. Another problem with the new cabins in the stern was vibration from the engine. Some passengers couldn't get any sleep as a result and had to be moved. Speaking of the engine, after our Naples stop we were informed the engine was having problems causing us to be significantly late into port for the rest of our voyage. The resulting problems connecting with excursions caused us to have to rush some visits, miss some sites (Pisa for instance), and completely miss some excursions all together, (Toulon & Provence). On the whole the cabin stewards and waiters were very helpful, but the staff in charge of disembarkation were clearly not up to speed on the Mediterranean ports yet. The stop in Mykonos was our first clue. There was apparently a local requirement that our ship was limited to using local tenders instead of the ships tenders. There were only six local tenders. The ship staff collected the passengers for disembarkation and we waited for hours with no explanation. Eventually they explained the problem, but too late. At other ports where we could dock, the staff couldn't seem to get the gangway down and again passengers were languishing in long lines with no explanation of the delay. In Livorno (where we were an hour and a half late) our off ship excursion directed us to take the Princess shuttle to the bus park to meet. Yet our help desk staff swore up and down there was no such shuttle. Nope, wrong again. When we finally got off the ship there was the Princess shuttle to the bus park first in the line of buses. Some of these things Princess can hopefully fix and perhaps the staff will get more familiar with the Mediterranean ports. I hope so for those who've already booked a cruise. Read Less
Sail Date May 2015
Island Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.1

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