Venice Holland America Line Westerdam Cruise Reviews

We were informed this voyage was the 2nd voyage for the ship since coming out of dry dock for restoration and refresh. While the company certainly did a brilliant job with the refit of the ship, they appear to have fallen far short of expectations in terms of customer service and dining. We had a truly awful experience on our cruise from Venice in early May, and based on this experience would ...

I wish I could say this was a good cruise that met my expectations, let alone exceed them, but as a repeat HAL passenger I am sorely disappointed in our most recent experience with their product. I am grateful the ship's Mediterranean Romance port itinerary was a distraction from the shipboard experience because had it been in the relaxed Caribbean or Mexico, the cruise would be labeled a waste of ...

We were on the Westerdam's second-ever cruise, 12 nights, Venice back to Venice, May 2004. Food: average, but the service was slow. Cabin: great closet space, good beds, but repeated attempts by cabin attendant and a service man to solve a urine smell in the bathroom failed and my wife became ill. Front desk: awful; they were not interested in helping anyone. Cruise staff: snooty officers, not ...