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45 Venice Costa Deliziosa Cruise Reviews

It is my 3th cruise... and Costa Deliziosa is the worst ever. We sail from Venice to Grecia and Montenegro... The logistic was terrible. They should choose more waisley the times in the ports. The time they give us was in each ... Read More
It is my 3th cruise... and Costa Deliziosa is the worst ever. We sail from Venice to Grecia and Montenegro... The logistic was terrible. They should choose more waisley the times in the ports. The time they give us was in each port SUCKS. Everthing on board costs a lot of money it's OVERRATED....the entertaiment in specific the shows was like seeing beginners in a performace, ZERO professionalism. We are from Monterrey, Mexico and our experices have been with Carnival, Royal, pullmatour... Costa is nothing compared with them. It 's very obvious that they exploit their staff because you can see them everywhere, everytime. Additionally they perform lots of maintenance during after hours, they shut off the water supply 3 days in a row... and in the bathroom there were no soap bar, extra tissues and you had to keep asking for these things. The channels in the tv also are very poor... Read Less
Sail Date November 2019
This was the ONLY cruise ship available for the one week we could sail and go to the ports we wanted to visit. The food was sub-par. The crew was miserable and literally opened up about how poorly they're treated and paid by ... Read More
This was the ONLY cruise ship available for the one week we could sail and go to the ports we wanted to visit. The food was sub-par. The crew was miserable and literally opened up about how poorly they're treated and paid by Costa. Ever since Carnival Cruise Lines purchased Costa, everything's gone downhill. The entertainment was extremely poor. The dancers acted as if they were practicing just going through the motions, and not really performing. It was an embarrassment for them. The activities director NEVER spoke one word in English. Most of the cruisers were Italian and she catered to them 100%. This was the overall theme the entire week! Even the nightly DJ'S spoke and exclusively played italian. It was as if they were purposely trying to exclude ALL NON-ITALIANS!! Many of our excursions were canceled because "there weren't enough English-speaking cruisers on board," so we were told. Never again will we sail on Costa Cruise Lines!!! They couldn't pay us to cruise with them again. Read Less
Sail Date September 2019
Before going on the cruise I read these reviews and thought to myself how can a big cruise company have a ship that bad? But the ship was great, everything was nice, food wasn’t bad and overall I had a very nice time. The room my family ... Read More
Before going on the cruise I read these reviews and thought to myself how can a big cruise company have a ship that bad? But the ship was great, everything was nice, food wasn’t bad and overall I had a very nice time. The room my family and I took had a balcony which was really nice and big. The cabins weren’t that small and 2 people could and will comfortably live in them. The restaurant on the 2nd and 3rd floor was really good, and so was the pizza restaurant on the 9th floor, but the buffet on the 9th floor was good but not the best. The negatives of the ship were that everything is expensive on the ship and the WiFi was really, really expensive. But literally everything else on the ship was really nice, would recommend for everyone to go on it. If you go with a positive attitude then you will be guaranteed a great time. Read Less
Sail Date July 2019
Summary - if your only language is English, it is best to avoid, it is heavily weighted towards Italian, including language, entertainment, food, majority of guests. You Que for almost everything, a lot of items were extra cost and it is ... Read More
Summary - if your only language is English, it is best to avoid, it is heavily weighted towards Italian, including language, entertainment, food, majority of guests. You Que for almost everything, a lot of items were extra cost and it is not a budget cruise. Quick tips – Avoid Costa if you can only speak English. Carefully select your drinks package to suit, select your evening meal timings to suit (early is 6.45 seated, late is 9.30). Service charge is automatically 10 Euros per person, per night. If you port at Dubrovnik it is KN not Euro in most shops. Do not let your internet package run out, as you can not top it up then, it has to be re-purchased (up to 100 Euros per device) Non of the staff were helpful when it came to being charged or overcharged with anything. Full Review - We booked this cruise as a bit of a last minute choice, we had the itinerary in mind and only had 2 options, Costa or Norwegian Star, I should have read reviews but instead went off photographs, which made the cabins look dated on the Norwegian, so went with Costa. The ship itself is nice, our cabin was ok, although I am not used to cruises, so it felt a bit caravan like, I am unsure if this is across all cruise ships. We upgraded to an unrestricted balcony view room, as we liked the idea of seeing where we were going on a first cruise, this was worth it, as it was great to see it leave and arrive at Ports, or gave us something to look at. Food - Evening set meal times in main restaurant are not ideal, 1st seating is a 6.45 which for some days is too early and 9.30 which by the time you eat, is late. You do not get to switch between meal times, so decide and request before you go. If your going as a couple, have to sit with strangers at this meal, if like me then that is not for you, the choices are buffet or pay for one of the other restaurants. Buffet was very repetitive, you had to que much of the time, but there was a large selection and nice food, it is all self served, including drinks, so there is no service as such. There are set meal times, anything outside of this is charged like mini bar, room service, any other restaurants, including the burger and pizza, which are served from the buffet area and in the same seating area which is a bit of a cop out. Drinks - You can choose a drinks package, be careful which one, as its very labelled on what you can or can’t have, anything above your drinks package is charged. Ours for example was the brandino, which included branded drinks but not bottled water or cocktails/champagne, which apart from the water did not bother us, but as they ask you to not fill water bottles from the vending machines, you have to keep refilling small glasses or pay for the bottles (3 euro). Vending machines only had juice at breakfast time, all other set meals were water, or tea/coffee, alternative drinks are all a visit to the bar for a drink, in which case you have to que up, most of the time. Service - Majority of the staff were friendly, there were a few that because of the language barrier, just didnt want to know. There is no drinks service by the pool, so it’s all ques at the bars. There is no pool side service, although at the main bars inside there is table service. You are automatically charged 10 euros per person per night for a service charge too. Entertainment - Being a cruise ship, there is a fair few bits to do and a good schedule, however it is largely Italian based, including evening, with a large language barrier. Pools - Larger indoor pool, with a screen and more entertainment, does have a sliding roof but doens't seem to get a lot of sun, outside pool is small and full of children, not many sun loungers although this is one of the main areas for bathing, also saw staff taking away towels when people had only just gone in for dinner or drinks, I can understand if they are trying to reserve for hours but this caused arguments. Destinations - This was the best part, I felt you got a good amount of time at most locations, although some are early and some are leave just after mid day, I got to see some lovely locations in a short space of time, whilst resting between locations, this is what it was all about for us. Getting on and off the boat was very organised too. Although they had to change our Mykinos stop to Athens due to bad weather. Read Less
Sail Date June 2019
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled ... Read More
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled in Europe and did not recognize this reported influence - a staff person reported that being a repositioning cruise the quality was diminished. This was Basic Transportation - pure and simple. During our 19 days we got sick on day 5 and remained sick for the next 4 weeks. Everyone on the ship had or have had this virus. Other than Purel stations placed in the buffet area little or precautionary measures were visible. I did email to Costa Customer Service about my experience - got a letter back that in summary said they would use the feedback for future travelers and 'To Bad - come back again sometime' - Never again Read Less
Sail Date April 2019
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for ... Read More
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for discount on a large order we were told by the manager to quote "If you want memories of your children you have to pay for them" The bars only use bottled Pepsi so almost every drink we ordered was served flat! The breakfast buffet is abismal. Food is freezing cold....and if you go after 9 am then how can you expect them to still have teabags?!!! Actually what we were told. All inclusive....except if you want to eat at night.....then you have to pay extra! Our cabin, was a family cabin as I have two young children. The cabin was directly below the disco!!! Every night I struggled to get the children to sleep because of the noise. What a ridiculous location for family rooms. We did ask to change but were told only rooms with balconies were available which would mean and extra £700!!!!!!! First Costa Cruise and our last!!!!! Never again. Read Less
Sail Date November 2018
I’ve only cruises with Carnival and Royal Carribbean and this was my first Mediterranean cruise. I’m used to cruise ships having a huge variety of food available 24/7 all inclusive and tons of entertainment. The food on this ship is an ... Read More
I’ve only cruises with Carnival and Royal Carribbean and this was my first Mediterranean cruise. I’m used to cruise ships having a huge variety of food available 24/7 all inclusive and tons of entertainment. The food on this ship is an absolute joke. Nothing but the same old pastries every single day for breakfast unless you want to sit in the dining room with extremely slow service. Terrible entertainment. Only a few channels in English in your cabin. The news and stock market. Hardly anyone speaks English, so you can’t make friends. We paid for an ocean view room, but there was a lifeboat in front of our window. There’s a fee to have your room cleaned everyday, per person in the room, even if your room has not been cleaned. They charge an arm and a leg for everything on Costa. The transportation to excursions are very poorly organized. Just don’t bother. Read Less
Sail Date November 2018
I took a Costa cruise 35 years ago, before Carnival got in the picture, and had a wonderful time with a friend for 3 nights! As I was celebrating my 60th birthday this year, I wanted to do another cruise. After reading some of the ... Read More
I took a Costa cruise 35 years ago, before Carnival got in the picture, and had a wonderful time with a friend for 3 nights! As I was celebrating my 60th birthday this year, I wanted to do another cruise. After reading some of the reviews on Costa, I was worried, but trusted my gut and with with them. We got a suite for my birthday. If you like to drink, it's definitely worth it! It also gives you some extra perks that you can read about. The 2 gentlemen that were assigned to our room, were there for our every need! Thank you Ganesh and Dharma! I had read some reviews that said "all they serve you was pasta!" I have to say, even though we could go to the Club Restaurant with our package, we chose the buffet a lot, just for quickness, and found it hard to even find some pasta! lol There was plenty of food and variety! So I don't know what everyone is talking about! I saw some signs saying, hamburger for $5.00 Euros, but didn't see the need to buy one as there were patties and hot dogs on the buffet and pizza! Whoever is going on this cruise and said they didn't get enough good food, probably needs to go on a American cruise ship where there seems to have food and buffets 24 hours a day! lol Getting on and off the boat, was very easy. Always seems hectic the first day, so just chill! Did 3 excursions while there and all done very well and worth the money! Our favorites were the Abberebello(?) tour in Bari, Italy and the Tuk Tuk in Dubrovnik, Well done by tour guides and organizers! there were plenty of activities on board, if you wanted to participate. Games, dance lessons, trivia. Plus they had nice bands during happy hour and the evenings that you could enjoy a drink and a dance. All the staff was polite and helpful when we needed. I just can't say enough! We went to stage show, just one late night and heard a wonderful Tenor sing, fantastic! didn't use any of the fitness rooms, but saw them and took a tour of the spa. All there if you need it! All in all, well done! If you go with a good and positive attitude and just be patient sometimes, you will enjoy it!! I would definitely go again!! Read Less
Sail Date November 2018
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and ... Read More
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and the staff try their best. The food is mediocre. The entertainment is a bit of a let down. We had 2 excellent acts on our tours but the other nights were not great. I think the acts go from ship to ship, so the best acts are reserved for the bigger ships that ultimately costs more. The cabin was well appointed. We appreciated the large walk in shower we had which made all the difference. We went on a cruise a few months ago with the smallest shower know to man. So it makes a difference when you start the day on a positive note and you enter the dining room smelling fresh! :) Read Less
Sail Date September 2018
We chose Costa as at the time RCL and NCL were already booked. Unfortunately we could not booked this cruise earlier in the year due to work schedule, etc. According to Costa website is “ Italy’s Finest “ with a slogan of ... Read More
We chose Costa as at the time RCL and NCL were already booked. Unfortunately we could not booked this cruise earlier in the year due to work schedule, etc. According to Costa website is “ Italy’s Finest “ with a slogan of providing every guest with a pleasant experience from our Italian heritage. We have to give kudos to the check in process, ship was clean and elegant, cabin was clean and comfortable with a balcony Now comes the best part : Buffet menu is the same items every single day. Getting a espresso coffee must be done at the bar, and wait in line for it. Getting eggs and bacon (who knows what kind of bacon it was ) it’s another story. By the time you search for the items you want, your food is cold. Of course you might think, why not visit the dining room and enjoy some delicious eggs Benedict! Well, we tried, Egg Benedicts with mayonnaise instead of hollandaise sauce. Waffles?? Imagine a piece of toast with the waffles mark on it and the same selection of items in the buffet just arrange differently, do you want a cup of Italian espresso? Please leave the dining room, find a bar and order it. Walk back to you seat and find your food cold. Or just have a cup of regular coffee and shut up Too much for Italian Costa Hospitality !!! Dining room for dinner - please do not ask for a cocktail before dinner , no no no. Go to the bar and order it. Walk back and seat down. This is not a joke, we had the drink package and the waitress the first dining night saw our cards and said “you are from the USA , you only get water “ wow welcome aboard !!!! Samsara Restaurant - €30 per person to book a more “exquisite dining “ experience. The restaurant is totally outdated. The ship is not However the menu was all seafood. My spouse is allergic to seafood. We asked for a different menu , they brought us the choices from the main dining room. We were ask for an extra €17 upcharge to get a steak. As I ordered the entrees, one of the was lamb chops. To my surprised they have been boiled then braised to give some chard to the meat. The taste ? Terrible. The pool area is very small for a 2500 passenger ship. Entertainment onboard is a bunch of crew members who has no talent and don’t want to do what they have been asked to do To recap, please take RCL or NCL even if the prices are higher. Better food and service, the crew will be more pleasant as they are not onboard a ship for 11 months at a time. Don’t waste your money ! Vacations are important and you work hard to enjoy them. Read Less
Sail Date September 2018
We chose this cruise for the destinations and tour excursions First impressions not too bad. First tour excursion we booked in Bari was cancelled at the last minute due to lack of support we were told!! 2nd day we had no ... Read More
We chose this cruise for the destinations and tour excursions First impressions not too bad. First tour excursion we booked in Bari was cancelled at the last minute due to lack of support we were told!! 2nd day we had no excursion booked as port was changed from Corfu to Kefalonia. Did our own thing on this island and was very successful day off the ship. 3rd day yet again our jeep tour around Santorini was cancelled the evening before because not enough English speaking guests wanted to participate!!! Not sure yet if our tour in Dubrovnik is going ahead!! Most of the public toilets are left overflowing during the day!!! Food in Albatros restaurant leaves a lot to be desired. We have taken to eating all our meals in Delioza restaurant we’re we have to pay a surcharge. I could say lots more but out of words!!!very poor cruise Read Less
Sail Date September 2018
We feel we are a good judge of cruises this being our 26th, the Embarkation seem slow but we were on board by 2pm & I will say that this ship is well presented & our Cabin was good & the Public area's very good. My first ... Read More
We feel we are a good judge of cruises this being our 26th, the Embarkation seem slow but we were on board by 2pm & I will say that this ship is well presented & our Cabin was good & the Public area's very good. My first surprise was the Cabin Steward asked us when he should come to our Cabin morning or evening, we have never been asked that before but we opted for the morning & that was it. No change of towels in the evening or a 'Turn Down' Service. Unfortunately we suspect it was our waiters first week & he was unable to put the knives & forks on our table correctly & took an age. I did complain & the next night he was given extra help. The food was average I would say & not being a pasta lover this restricted my choice of dinner. One of my complaints was that on every other cruise that we have taken water is given to all seated guests at Dinner as a matter of course, NO, not on Costa ships YOU PAY for water. My other main complaints are that at 10.30am after the breakfast period ALL Coffee machines are closed down & you are then unable to get any hot drink at all, except water. Unless you PAY for a coffee/Tea etc. At 9.30pm all food outlets are closed down & you are not even able to get a biscuit or hot Coffee, unless ofcourse you go to one of the PAY outlets & get a pizza or burger!!!! One thing to watch out for & I missed in all the small print, is that the GRATUITIES/SERVICES ARE MANDATORY & so you are unable to amend even if the service is rubbish. The other thing to be warned about with Costa is that the Information Sheet that you get each day is very limited & does not give you sufficient information about the Port of Call. i.e. in Mykonos, Costa charge you 10 Euro per person for a 3 minute Bus ride into 'Town', which including my 5 yr old Granddaughter. I paid for the 6 tickets & the Bus drops you off about 200 yards from the town, not too far I hear you say. But as you got off the Ship in Port the Water Bus (which you walk past to get to the Costa Bus) costs 2 Euro's each & takes you to the middle of the town. No mention of that in the info sheet. Another observation shall I say is that this Ship has a large outdoor screen which on other ships I have been on, show Music Type video's etc.during the day or cartoons which transcend the language barrier, NO, not Costa all it showed during the day was adverts for their Services i.e. Photo Shop etc. Costa with limited warning changed the Disembarkation Port from Venice to Trieste & because, they say, there was 'civil unrest' in the town & therefore not their choice to amend the Port (to avoid compensation claims). We were intending to get off the ship in Venice & get a taxi to the Airport, but as we were getting off in Trieste this necessitated us taking a 2 hour Bus journey back to the Venice Port & then trying to get a taxi through the 'Civil unrest', (as Costa put it) to the Airport for our flight home. My fear was, we may miss the flight so we were forced to purchase Transfers. Costa then charged us 30 Euros each (including 5 yr old) for a Transfer from Trieste to the Venice Airport. No sorry I will NOT being going with Costa ever again. Read Less
Sail Date June 2018
DONT CRUISE WITH THEM!!! Customer service very poor, they didn't help you at all and give wrong advices, they treat us very bad when asked for some help. I puthink money in the account to pay for excursions for 2 cabin as they asked ... Read More
DONT CRUISE WITH THEM!!! Customer service very poor, they didn't help you at all and give wrong advices, they treat us very bad when asked for some help. I puthink money in the account to pay for excursions for 2 cabin as they asked and then they took money from each account..and when I asked to take 500€ from 1500€ to give back the other family they said I can't take out any money until I disembark. ..but they treat us badly. Restaurant: food was horrible...but the worst was that after 9pm was no food...only pizza which we had to pay extra for it. Housekeeping: terrible...linen bed was never changed in a week and was very dirty...and I was with a baby so I had to stay in that misery. Beach towels was left wet on bed for 2 days ..I put them outside the door to be changed but was taken and never brought back new ones. We had to pay for everything on board ... The drinks was only but glass never by can or bottle.!!! I asked for iced coffe and I received a glass with ice and a expresso. I have more to say but most important DON'T CRUISE WITH THEM!!! Read Less
Sail Date April 2018
I read a lot of bad critics before going but we really enjoyed the cruise. Sure there were things we would like to change but overall it was a good one. -the embarkation was at venice. We went with the people mover from piazza roma ( ... Read More
I read a lot of bad critics before going but we really enjoyed the cruise. Sure there were things we would like to change but overall it was a good one. -the embarkation was at venice. We went with the people mover from piazza roma ( tip- remember to buy tickets for the coming back to venice and skip the lines at the ticket machine). The embarkation is very very slow! We waited more then 2 hours, so no need to harry , come very early or very late. We came around 12 and and entered the ship around 3 o'clock. The rest of disembarkation at ports and at venice was pretty good )we had a flight to catch so asked to get first at venice). The ship was very clean, i thought the decor will be italian -something special, but i didn't like it- looked old fashion not at all impressive to my taste. The cabin was a little smaller the the celebrity but clean and the stewart was all the time there- very good. There was cigarette smoke in the corridor (i think from the inner rooms) , complained several times but nothing was done. The food- was very good in the restaurants, good attention and good quality of food. We were worried about the water but because our agency was from the usa we received free bottles at dinner. At the embarkation we did the water package - 13 bottles for 39 euro( don't remember exactly) - so we had water at night and at gym. About the drinking package - we were 2 adults and a 14 years kid - all of us are not great drinking - not soda or alcohol so didn't take the drinking package and bought a wine and water package- 6 wines and some 7 bottles of water for 130 euro. We were glad with this package. Had some beer (4-5 euro plus tax) and some cocktiles ( 7-8 euro). Cappuccino 3-4 euro at evening. During the last days they also selled some wine =very cheap =some 10 euro (not so good but we had for the evening at dinner). The entertainment was mediocre - had a great tenor one evening , the rest were the entertainment stuff - not at all the same level as the celebrity. The theater is very big and very well equipped. The buffer is chaos!! Very bad organised - the tables are for 6 and couples or singles occupy them leaving you no place to seat. Usually we strolled with plates and looked for a place to seat. A lot of noise and a lot of queues ...very bad experience and we preferd to go to the restaurant. Maybe less selection but quieter. The service was very good ! Last problem- there was supposed to be a teens club - a spacial room with play station and etc. No place like this just an announcement to gather near the disco...and the activity was at night with parties- this is a shame because our teen couldn't meet other children his age. OVERALL WE KNEW THIS IS NOT A CELEBRITY OR CARNIVAL CRUISE SO HAD LOWER EXPECTATIONS BUT ENJOYED IT AND HAD GREAT PORTS (AGAIN VERY SHORT TIME AT PORTS...) Read Less
Sail Date April 2018
Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for ... Read More
Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for us, very good and fulfilled almost all our expectations. Embarked in Venice on a cold, rainy day. Took a water taxi from our hotel directly to the ship. Boarding took a bit over an hour, but when 2000 passenger need to get on board, quite normal. You proceed directly to your cabin where the Costa Card - your identity card for the trip and the Diario (newspaper outlining the activities) are waiting. The luggage arrived soon. Three cupboards, two hanging, one with shelves and under the desk five drawers are sufficient. We never used the mini-bar. The dining room is at the stern of the ship. The ship is 295 m (about 900 ft.) long . This meant each visit there at least half a kilometre walk! Great way to do some sport! We had a table for six in the "English" section of the dining room. Occasionally we enjoyed the company of a Scottish couple. They however seem to have preferred the buffet on the ninth deck. So, except two evenings when we were joined by families from Guadeloupe, we enjoyed a private table. Our waiter, Mat from the Philippines, was great. Friendly, curteous, helpful. Could not wish for a better one! Louis from Honduras assisted him. Always happy, always laughing and quick with serving. The menus are available in several languages. The English copy was excellent and the food we selected was usually to our tastes. Once or twice, the meat was not our taste, but this is minor. The other diner was on the 9th deck, the buffet. Breakfast and lunch were served there and people, often with youngsters or teens ate there. Here I want to comment on statements made often in previous comments that the food was terrible. First of all these commentators forgot that they were on an Italian ship serving Italian food for its majority of passengers, Italians. Yes, there were no toasters, just a few stone hard pre-toasted slices. There was no porridge, no waffles, etc. However consider, when you travelled in Italy, in mass tourism hotels, did you find waffles or porridge? Italian breakfast means usually an espresso with a couple of sweet buns and maybe a bit of fruit. And that is it! You go to Italy not to eat your home foods, go you to experience Italian food. Something worse than commenting on the food, were the overloaded plates in the buffet area. We have seen daily, for breakfast and lunch, passengers who selected so much food that they could not eat it all. For example, to just mention one of hundreds cases, a passenger took 6 slices of white bread, added six croissants, butter, cheeses, sausages and a few sweet rolls onto her plate. Started to eat. Soon left the plate and departed. The leftovers? Four slices of bread, five croissants, and most of the trimmings. And this in an age where there a millions starving. Costa tries to stem this waste. This year (not last year in the Costa Favolosa) the breakfast and lunch tables all had five three-sided displays with the heading “Taste do not Waste” and text in various languages urging the passengers to show restraint. In our opinion, the texts were to “nice” to carry fruit and should really be of the smoking category, showing examples of overloaded plates. Interestingly Costa removed those displays during the second part of the voyage. Once a woman passenger came to our breakfast table with such an overloaded plate. My wife asked politely if she would eat all that. She got up and left. In many previous comments, complaints were uttered regarding the waiters and often in general about the crew. Let me state that we almost never had an unfriendly or not helpful waiter or other crewmembers. They all responded gladly when you asked them politely for something or other. Most were happy to speak with you. Consider, they are working on a seven to nine months contract. Mostly work eleven hours a day with no day off. In general, the old saying “Just as one calls into the forest, so it echoes back.” applies Only a couple of staff members did not fit the above-mentioned attitude. In the dining room, neither the first nor the second maître d’hôtel ever came to our table to welcome us or inquire if we are satisfied. Never. In 31 days! And our table was not in a dark corner. What a difference to the maître d’hôtel on the Favolosa last year. There a smiling and friendly maître d’hôtel came by almost every evening to inquire, to tell of specials. Simply “normal” of what his job demands. Many complaints in the blogs are about the speed of service. There again you have to consider that the Costa ships are Italian ships. Moreover, Italians take their time to eat! One evening the service was quite slow, however on the Lido deck a huge buffet was served, with a meter high shank and square meter sized cakes. That took many cooks and they were missing for the normal dinner service. A prior mention in the daily Diario would have been appropriate. A previous comment on this same voyage stated that the dining room doors were not opened at the scheduled time. Let me state that for a specific reason I was at the door openings all except two nights, and the doors were always opened within a minute or two from the stated times of 6:15 or 6:30. One last item re food and this item is truly a shameful item for Costa. As a Perla member (travelled enough with Costa), you are invited for one evening to eat in the Samsara restaurant without a normally applying surcharge. When you make the reservation, you are shown an exclusive menu. When you sit down you are shown a small narrow menu with only two choices of main dishes. Definitively a cheat in my opinion and we hope Costa will soon remove this falsification. Sanitation: Norovirus on a ship is definitively bad. There have been cases and we were happy that we did not have an outbreak on the ship. To fight this there are many disinfectant dispensers at the entrances to the dining rooms and all around the buffets plus at many other places on the ship. Much to our annoyance, hardly anyone made use of these. Quite a difference to the German cruise ship we once travelled. There two men stood at the entrance to the dining room and made sure that everyone disinfected their hands. Well… that’s a bit if Germany vs. Italy. The other health problem was coughing. Typically, the infamous air conditioning coughs. Ice cold dining rooms against warm outside. I did catch it this time and brutally with high fever. A few visit to the ship’s hospital ensued. Great praise for the two doctors and the nurses. I was treated perfectly. The downside of those passengers, as necessary as those visits are, are the costs if you do not have a proper travel insurance, which also covers shipboard hospital visits. There is more that could be mentioned, maybe another time. To end my comments: During the crossing of the Atlantic Costa arranged (naturally a small charge applied – Costa has to be profitable) to tour the insides of the ship. Many places we saw. Not the engine room. We also had a visit to the bridge which was immensely interesting. Chatting with Captain Varese I asked if anyone on the bridge still uses the sextant, the clock and the admirality tables to fix the ships position. He said yes, the cadets still have to do this procedure same as I used before GPS became standard. I also told him that I always hope to once see a submarine surfacing alongside or at least see the snorkel. He, who has sailed a lifelong said “never saw one”. Summary: We again enjoyed the trip and, yes, we will again choose Costa. Read Less
Sail Date November 2017
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub ... Read More
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub standard services on this cruise were inevitable The company is cutting costs to maintain profitability. The embarkation in Venice was the usual Costa shambles that took forever - this time worse than usual, as it rained in Venice so no.one visited the port and everyone wanted to board at once. You would think it was the first time Costa was loading passengers Once on board we had lunch in the Buffet The ship looked fine and the cabin was ready early with the luggage inside. The only issue was a badly stained toilet seat and cabin steward Carlos sorted out a replacement immediately. He always went the extra mile and is a star Most nights the dining room was never open on time and the service was always hectic The dining room is short staffed due to cutbacks and upsets the ambience. Yes Carnival you are saving on costs, irritating your client base, image and damaging the business - an area of gross mismanagement No esteemed Italian themed line would charge for Pizzas or Ice Cream and never serve Ice Cream as a Desert on a 26 day cruise. These cuts you will ultimately cost the line market share The food quality in the Buffet and Main Dining Room was in keeping with the expectations of a middle class ship The standard of entertainment was high and there was always something on the go . The theatre shows were sometimes a bit repetitive ,but it was a relocation cruise. Max the Cruise/Entertainment Director really had the ship buzzing fantasti job and did a Table clearing in the Buffet and on the outside decks was very slack management The selection of ports and the variety of port excursions were more than adequate although some excursions, perhaps, were a little pricey We noticed that the few young children on the ship seemed to have lots of fun We chose to do the Port visits alone as most of the times were fairly short Disembarkation in Miami unfortunately also had some hiccups We requested and had an early departure agreed, then we were given 2 different sets of labels for times much later and needed to go to reception to fix the error, to be told our name should be on the early list, when the list was checked our name was there, not good.- some passengers missed their transport as they did not change their labels and left the ship late We probably would cruise with Costa again but with all the Nickel and Diming one needs to be sure of what to expect.Beware the cruiseline varies the facilities included in the price, from cruise to cruise A guy I met in the sauna summed it up, a Volkswagen will not give you the trimmings that a Mercedes will! Read Less
Sail Date November 2017
This was my 3rd cruise on Costa and absolutely terrible. The port times were by far the shortest of all the cruise ships. I emailed the cruise line numerous times to ensure one of the three cabins are a twin (and received confirmation ... Read More
This was my 3rd cruise on Costa and absolutely terrible. The port times were by far the shortest of all the cruise ships. I emailed the cruise line numerous times to ensure one of the three cabins are a twin (and received confirmation in writing it will be done) which did not happen. There was a number of hidden expenses, with a total of nearly 500euros. Previously when on a cruise I was used that everything in the cruise was included. This time around you had to pay for every single thing additional, including playing table tennis. The 4D movie machine broke and we were sent back 3 times to go and watch the movie on different days and every-time you get there, it is still broken. Bad communication by especially the front desk. We were told to buy bingo tickets at X point but when you get there, they have changed the location without informing anyone. Then again none of the activities started on time. Followed the instructions for online check in one month prior to departure and was already on the way to the airport and still haven't received everyone's boarding passes and luggage tags which we had to print beforehand. Only two very small pools on board and with a large number of kids on board, could not make use of the pool or jacuzzi as there was just no space. The public bathrooms in communal areas were not cleaned regularly. Our sea day had bad weather and the ship is not geared to accommodate everyone indoors and the activities hosted resulted in people 'hanging around' because there is no place to sit. The drinks packages are badly compiled, i.e. on our drinks package we could get a whiskey and soda, but cannot get a bottle of soda on its own. You had to buy a water package additional. We could get cocktails but no orange juice. On the soft drinks package you can get cocktails, soft-drinks etc, but cannot get a coffee. After 09:30pm you cannot get any drinking water on the cruise, unless you pay exorbitant fees for water from the minibar. Nor do they allow you to fill your water bottle from the fountain (which is also disconnected at night) Neither can you get a cup of coffee before 07:00am and some days 07:30am, unless you contact room service. When they changed ports during the cruise, due to weather concerns they provided no information about the new destination. Also some of the unfriendliest serving staff at the bars. The bars was also badly staffed so you waited most times at least 10 - 15min for a drink. The breakfast buffet served the same food every single day with no variance. Lunch was the same everyday with only one meat option changed (some days). The dinners was average. Will not recommend to anyone. Read Less
Sail Date October 2017
This cruise went to all the places we wanted to visit. Our cabin had a balcony and was very clean and comfortable. Our cabin steward Pravin from India was very friendly and efficient. We thought the food was good and in the sit-down ... Read More
This cruise went to all the places we wanted to visit. Our cabin had a balcony and was very clean and comfortable. Our cabin steward Pravin from India was very friendly and efficient. We thought the food was good and in the sit-down restaurant there was a lovely waiter, another Indian called Jackson. In the late afternoon we would usually visit the Bar Marabile where there was another great character, a waiter from the Philippines called Marck. We had a beverage package so we didn't find that we didn't have extra expense from ordering drinks throughout the day. Our only criticism of Costa is that they sent us a questionnaire after the cruise, they had told us that favourable reviews of excellent staff would improve their chances of promotion. However all the questions were "fill in the dots"and no personal input. All the staff were good but that is why I've mentioned our favourites on this site. We didn't really take part in activities except for a couple of quizzes in the bar so I can't offer an opinion although the talent show by the crew is apparently very good. We didn't take part in any shore excursions, preferring to make our own way, partly because the excursions were quite expensive and often a bit long. There was a fierce heat wave at our destinations and we mostly didn't stay longer than a couple of hours ashore. Back at the boat the pool was mostly empty because everyone is off the boat -good tip if you like a quiet pool. Read Less
Sail Date July 2017
The sinking of Costa Concordia in 2012 must have taken to the bottom of the sea the whole company rather than just one vessel since cruising with them today it's rather like flying with Ryan air: whatever you do you get charged. ... Read More
The sinking of Costa Concordia in 2012 must have taken to the bottom of the sea the whole company rather than just one vessel since cruising with them today it's rather like flying with Ryan air: whatever you do you get charged. We are quite accustom to cruising as we must have had at least one cruise every year for the past 10 years,(last one in november 2016) and we accept to pay extra for extra services or premium alternatives but in this case you get the feeling that you haven't pay for your cruse in full before departure. It's one of the most incredible things for an italian company to charge its passengers for pizza as an expensive luxury extra, not to mention an hamburger, or an ice cream. You get charged to sunbathing in the sun deck, or an egg in the morning if you are used to full breakfast rather than continental, the cinema is not longer free, and you are privilege if you get a "good morning" from any of the staff. Its also impossible to see the evening menu before you sit at the table, as all emphasis is on trying to sell you a meal at 28€ extra before you enter to the main restaurant, where if you do not like the main course all alternatives dishes carry a supplement. The ship's photographer will not survive very long I expect if todays going rate is 19,99€ for a souvenir picture. We have had 2 very pleasant cruises in the orient with Costa Victoria in the past which we liked and had no problem at all, but this is the end of the line for this company. At the end of this year we will be back with our favourite Holland -America line, where crew are bending backwards to please you and customers are not constantly squeezed for their pennies to supplement company's revenue. Read Less
Sail Date July 2017
I am from the States, and I recently got married in Ireland. My husband and I were searching for a nice relaxing cruise to take us around the Mediterranean for our honeymoon. We picked Costa because it was stopping at Santorini and ... Read More
I am from the States, and I recently got married in Ireland. My husband and I were searching for a nice relaxing cruise to take us around the Mediterranean for our honeymoon. We picked Costa because it was stopping at Santorini and Dubrovnik, the top two places on our list. After boarding the ship, we weren't sure where to go. There was no direction and they immediately took our passports away from us for "safe keeping." That made me nervous because if the ship left without us at port, we would have a much harder time getting back to the states. We got a balcony room and it was spacious and clean, and the ship had two pools and a nice spa. The places where we stopped were wonderful: Corfu, Mykonos, Santorini, Dubrovnik. Other than that, I don't have anything positive to say. The food was mediocre at best. I was expecting hot breakfast, and different food stations throughout the day, but the only options were the buffet or sit down dinner, so if you missed the buffet there was no where to eat. Our waiter at the sit down dinner couldn't be bothered with us. There were days we sat there for 20 minutes before he walked over to say hello and take our order. The cruise may seem like a great deal until you board and realize that EVERYTHING costs extra. Pizza, ice cream at the pool, extra pool towels, even ping pong was extra. I've taken a cruise on Royal Caribbean and they go out of their way to make your vacation wonderful. I was expecting a similar experience, but instead felt like I was always annoying people when I would ask for a drink or had a question. Disappointed we used Costa for our honeymoon. Will never book with them again. Read Less
Sail Date May 2017
PORTS were what drew me to try Costa Delizioza because I had originally booked with Norwegian Cruise but they changed itneinary then I booked with Costa. Previously I have travelled in Royal Caribbean.. Celebrity.. Norwegian... But ... Read More
PORTS were what drew me to try Costa Delizioza because I had originally booked with Norwegian Cruise but they changed itneinary then I booked with Costa. Previously I have travelled in Royal Caribbean.. Celebrity.. Norwegian... But honestly Costa has been so disappointing. The dinners were unappetizing even the breakfast. You would ask for information at the customer service and they were so unwelcoming. The Embarkation and disembarkation was chaotic. The Wi-fi that we paid for was always down . I was Very Stressed after the vacation .Did not experience this with other cruise lines . The best part of the CRUISE was room Steward and Dinner server and the Port Of Santorini Bari and Croatia. The show that was GREAT was the two male Opera singers ...other shows were not entertaining at all. Hope hat this complaint gets to management and an apology is required for the dissatisfaction with so many things. Read Less
Sail Date April 2017
I rarely write a review but felt the need to write this one. We bruise regularly but this is the first time to cruise Costa. Correspondence from Costa - very poor Embarkment procedure - chaos Time at ports - way to short (approx ... Read More
I rarely write a review but felt the need to write this one. We bruise regularly but this is the first time to cruise Costa. Correspondence from Costa - very poor Embarkment procedure - chaos Time at ports - way to short (approx 5 hours) Tender - what a joke of a system. We waited an hour and 20 mi Utes to get on a tender to take a Costa excursion. We thought getting their excursion would get us off more quickly...nope! Beverage package - all members In The cabin have to take the same package! Entertainment shows- poorest I've seen on a ship Activities- very poor Food - average at best Positives Cleanliness - good Music - the Excite room had excellent music Wait staff at dining room - very good Highly disappointed with this cruise. Will be booking more on other lines. I should have trusted the review on Cruisecritic! Read Less
Sail Date April 2017
Just off the Costa Deliziosa 24 day transatlantic from Venice (Trieste) to Port Everglades. Problems with embarkation: Arrived at the port from our Venice hotel via private water taxi. Ship was nowhere in sight! Was greeted by port ... Read More
Just off the Costa Deliziosa 24 day transatlantic from Venice (Trieste) to Port Everglades. Problems with embarkation: Arrived at the port from our Venice hotel via private water taxi. Ship was nowhere in sight! Was greeted by port personnel and told that due to heavy fog, we would need to be bussed to Trieste to begin our cruise. Was told that passengers were emailed/texted by Costa advising of this change. From what we could surmise, some Europeans were notified, but not all passengers. (Un)Fair enough-but where are the porters to assist with luggage? Was advised by the port staff there were none, (also told all the staff at the port were port employees and not Costa employees). So we had to carry/drag all our luggage about 1/3 mile through gravel, mud and broken concrete parking lots to another port building where Costa had quickly set up and were loading people on buses for the trip to Trieste. Not a good start to this cruise, and unfortunately a harbinger of things to come. Arrived at the Trieste ship port about 2 hours later. Went through the check in process. Advised that we needed to complete a separate, compulsory health questionnaire even though the Costa boarding pass had health questions included. Fine, we’ll need 2 in English. They didn’t have any in English. Was told we needed to complete them nonetheless to board ship. Fine, asked if there was someone who could translate a non-English form for us to complete and sign. Staff was finally found to do this and we proceeded to board the ship. Didn’t feel very welcoming. Frankly, we thought that many parts of the ship were very attractive. Overdone in some parts, but on the whole very attractive public areas. Proceeded to our Panorama Suite on the 7th floor. Nice, but certainly not extravagantly decorated like the rest of the ship. Actually kind of drab, as were the hallways leading up to it. The wrap-around deck was great, although the patio furniture had seen better days. Bathroom included little bottles of shampoo and conditioner, but no lotion. Really Costa, not even for suites? Costa room cards and other materials on the bed waiting for our arrival. One problem: On the backside of card was “Water Plan USA” and no mention of the Intenditore Drink Package which is now included with all suites. No problem, or so I thought, as I had read on Cruise Critic that Customer/Hospitality Service Desk would issue new cards with the correct information on them. Luggage arrived and we were unpacked before the Muster drill. Attended Muster drill. During the drill, a couple of rows away an elderly gentleman collapsed, and was helped to stand again by guests around him. Staff was numb to requests for assistance and required many repeated requests to assist this poor fellow. After Muster drill, went to Customer/Hospitality desk to straighten out drink package issue. This is where Costa really showed their true incompetence. We were told by the Guest Services Manager that they would need to get approval from Costa head office to approve our drink packages and reissue our cards. (Now this has been a perk of suites on this very ship since June 4, 2016). We were told that if we had booked this cruise too early that the drink package may not be included since the cruise prices had increased as a result of the new perk. We asked to see where this was in writing, and no one could show us. We had booked and paid for a PS, and this was definitely a perk for this suite. (The only exception was it was not included on World Cruises, which this was not). We immediately went and emailed our travel agent, who could not believe that Costa would try and do something like this. He contacted his Costa rep, who agreed it was indeed a benefit of our suite. The rep emailed Costa headquarters, who in turn emailed the ship. 3 days into the cruise, we were finally issued new cards with the drink package included. There was absolutely no reason for this, and not in line with Costa’s own description of treating suite guests as “most valued” passengers. Now on to meals: As PS suite guests, we were to be able to have all three meals a day in the Club Deliziosa. After speaking to the Food and Beverage Director, we were advised that on this crossing, there were close to 400 guests assigned to this restaurant since along with suite guests, Diamond Pearl passengers were also extended this benefit. This perk was so overwhelmed with passengers, that it was a horrible and stressful experience. Since tables were not assigned, guests would line up an hour or more prior to seating times to ensure a spot in the restaurant. The Maître d’ Rudy had absolutely no control over the situation, and in fact held tables for certain guests, (including having drinks sent to tables before anyone was even sitting at them), all the while telling guests that all tables were first-come first-serve. Again, another fail by Costa-certainly does not make suite guests feel special having to line up for an hour to get a table at a supposedly “special” restaurant. On the first morning of the cruise, upon awaking we found the room extremely chilly. Checked the heat setting which was set all the way to warm. Simultaneously discovered the bathroom had no hot water. Tried to call the butler, but, after waiting on hold for several minutes were told she would have to call us back. We explained the situation to the receptionist on the phone, then decided to leave the room to get coffee and warm up. Encountered the butler in the hallway, who was carrying a tray with hot water for us for our room. This was the first of many miscommunications between us, receptionist staff and Hospitality desk. Very, very frustrating when someone nods in agreement only to discover later they had no idea what you were saying. The saga of the room temperature would arise again mid-cruise. We complained for 3 days and had repeated visits from the ship’s engineering staff to correct our ineffective air conditioning issues. The final solution: Our room was either hot or cold from this point onward. We needed to keep all the heavy curtains closed until at least 12:30 or 1:00 PM daily or the HVAC could not keep the room cool. Not the reason we booked a PS, to be kept in the dark for half a day for the entire cruise. Back to the Butler as a perk for Suites: Ours advised us that she had 19 suites to look after! How can one person do quality service for that many rooms? Answer is they cannot! Sounds good on brochures, but in reality it’s all lip service with no substance. Once again Costa failed to deliver as promised. Room attendants have 23-25 rooms to service twice daily. We’ve never been on a cruise where you see them working all day long, and then into the evening. Overworked is an understatement. It is actually very depressing to see them working so hard for so long day in and day out. Not an uplifting, holiday environment. Another fail for Costa. The waiters in the Albatross restaurant have 35 passengers to serve, with no assistants like many other cruise lines have. This means overworked and exhausted wait staff. This is one of the reasons that only beer and wine are served with meals-staff have no time to get drinks. Lack of individual service, Costa once again fails to deliver. Food was anywhere from average to poor. Many, many items sounded good on the menu but the execution failed miserably more times than not. Have never seen such an obscure list of ingredients on any menu. Pastas generally good, but after 24 days….. Costa fails again. Daily service charge/tipping: Inquired at the Guest Services/Hospitality desk about the breakdown of our 10,00 Euros/day/per passenger hotel charge. (All cruise lines list this, X amount to room attendants, X amount to waiters, etc.). Surprisingly, was advised that this was a service charge and not a tip by the Costa staff. Really? If so, big, big fail for Costa. Last, but certainly not least was debarkation. Began inquiring about this a week before we were to leave the ship. We had an early flight and wanted to know how the Priority debarking was to happen for the suite guests when we were told the meeting point was usually the Club Deliziosa. Alarm: approximately 400 guests (Suite and Diamond Pearl) are not going to fit into a 150 seat Club restaurant. What amazed us is that they weren’t sure how they would do this and would know only the day before. When reminded that this was not the first transatlantic cruise to the US after a European run with that many “Priority” guests, we were met with blank stares and assurances that they would know the day before debarkation. It was as if they had to approach each problem as if it were new and weren’t able to build on past experiences. Sadly, the last day was a fiasco, as expected. We had to carry off our own suitcases without staff assistance contrary to what was promised by the Senior Cruise Specialist, and the Guest Relations Manager in the days prior. Again, big fail for Costa. This cruise was a big eye-opened for us! Costa has changed dramatically since the Carnival Corp takeover, and not for the better! This is not an Italian Cruise Line experience vs. an American Cruise Line experience difference that everyone warns about. Their cost-cutting measures have reduced this cruise line to the equivalent of Ryanair of the Seas! Customer service is non-existent. There is no access to any supervisory personnel. No one is willing or truly able to correct any real customer issues. There is no follow through by ship personnel to solve any passenger complaints. No direct phone numbers to any Specialty Restaurants or Spa. Butlers are unreachable, and when available-useless, (at least ours was). Overworked waiters and room attendants. Food beyond horrible. Pasta dishes were good, but after 24 days more than boring. Suite accommodations mediocre to say the least. Sad, since we had cruised with Costa several years ago, and enjoyed that cruise immensely. Quite different now with Carnival at the helm. Big changes and not for the better. The lack of pride and effort to provide a quality customer experience should relegate Costa below the radar of any serious cruiser. It certainly has for us. Read Less
Sail Date November 2016
This cruise was spotted by my other half and was arranged by an agent who did a superb job and as the holiday included 2 days in Venice before sailing they arranged a great hotel (Hilton Garden, Mestre) and unbelievably good transfers from ... Read More
This cruise was spotted by my other half and was arranged by an agent who did a superb job and as the holiday included 2 days in Venice before sailing they arranged a great hotel (Hilton Garden, Mestre) and unbelievably good transfers from airport to hotel, hotel to port and port to airport (Acampora Venice, super cars, absolutely top service) and the Easy Jet flights were exactly that. Cruise Day 1. We are dropped off at Venice Cruise Terminal - chaos! Poor communications compounded by the fact that the ship was at Trieste due to fog! Eventually everyone gets onto coaches for the 2 hour journey. The weather is not Costa's fault! Eventually we get onto the ship and Costa Deliziosa is a great ship, very clean, better cabin than expected. Prior to departure we were told by our cabin boy not to go to dinner (we were first sitting) because of the lifeboat drill. Okay so we assume that on Day one the ship won't enforce the 2 sitting policy. Wrong, the did and we had to have dinner in the buffet. In reality, we would have had time to dine at the first sitting and do the lifeboat drill so bad info from cabin boy on Day 1. Breakfast was fine except that a cup of tea is a teapot of almost hot water and a selection of tea bags. It took forever to get milk. The advice here is to get a fruit juice glass of milk from the cereal bar! Second problem - toast - grief it looks like its seen a light bulb! I think this could be an Italian thing because toast at the hotel before sailing was very pale after one pass through the conveyor belt toaster but the second pass produced a good result! I think I got toast of a sort on 2 occasions despite requesting it 3 times - but life is too short!! We did one excursion - to Santorini. Good tour guide - Mama Joy ! All other shore visits (Bari, Athens, Corfu, Dubrovnik) were DIY using shoreside providers - cheap, cheerful and generally good value. The usual cruise story to be fair. Despite having a lovely cabin there were 2 problems. The interactive TV wasn't interactive and took 2 days to sort out and we were able to watch one film- but we would probably have watched 3 if the thing had worked soon enough. Not easy to get it sorted - more advice - after the technician has finished, just satisfy yourself that it actually works.We checked, it didn't but he was still there so we eventually got out sorted!! Second problem - noisy neighbours. We should have complained and got moved. We didn't so we can't blame Costa but I wonder iff its a National thing for the majority of the passengers to be noisy and, in some cases, downright rude? The food was okay although we were speaking to a French passenger who was a professional waiter in some excellent restaurants in Paris and his comments are unprintable but shall we say he was less than impressed. Being aimed mainly at the Italian market I think that you have to accept that there is national bias and that effects all non-Italian passengers, certainly when it comes to Tannoy announcements. The itinerary was very good and we had some really good service - a chap called Yash Shetty, who is one of the Deck 9 barmen, is unbelievably good and our evening restaurant waiter was also superb but I really think that Costa's problem is inconsistent staff quality and poor communication. Our cruise was due to end at Venice but, blow me, fog again so another trip to Trieste and a 2 hour transfer by coach, again with noisy 'locals' !! The holiday was not expensive and I'm glad we've tried Costa but I'm dubious about using them in the future I'm afraid. Everything non-Costa was superb though!! Read Less
Sail Date November 2016
Food and service was so bad that you cannot imagine. We have to payed like 75€ extra to get a normal pizza for 5 last days to We lost 12 Hours for Nothing for the embarcation and dis embarcation cause Costa decided to change our ... Read More
Food and service was so bad that you cannot imagine. We have to payed like 75€ extra to get a normal pizza for 5 last days to We lost 12 Hours for Nothing for the embarcation and dis embarcation cause Costa decided to change our port's departure. And we get no apolologize from the team. Some stop was not interesting, as Barry, it looks like mafia Town. The worst experience that we never had on a ship. Finally if you are not italien, you should better find another Cruise The room were clean and the ship not so bad but it was not enough to make us Happy. Most of the Time the prize are so creazy as the different beverage package, we payed for 80€ for twenty non alcolic drinks. Most of the passenger complain for this Cruise that is why we decided to wrote this message. Thanks to read this message, and never travel with Costa, you are going to payed for the concordia. Was our hollidays and then turn bad. Read Less
Sail Date November 2016

Top Costa Deliziosa Itineraries

Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Service 2.0 3.3
Value For Money 4.0 2.9

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